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Papercut Client Details Link not working on Safari browser
Symptom
When the PaperCut client Details link is clicked in a Mac environment, users are not taken to their login window when using Safari
Cause
We have found on occasion that setting the short name of a PaperCut server can lead to a problem with Safari. The PaperCut server name is stored in the:
[app server]\client\mac\pcclent.app\contents\resources\config.properties fileserver-name=Papercut_servername
Safari may not see this as a network address and so tries to use it to form a web address:
www.papercut_server.com
which will not launch the user’s webpage.
Solution
To avoid this change the server-name to:
server-name=fully qualified domain name or IP address
Eg.server-name=Papercut_servername.domain
orserver-name=Papercut server IP address
If there is still a problem with the details link displaying the users webpage after making this change,
please contact support for assistance.
Categories: Troubleshooting Articles, Legacy Articles
Keywords: macs, apple, safari, details
Language Microsites
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