Known Issues with Kyocera Embedded (PaperCut MF)

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PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something. If something is causing you particular concern please contact support.


Issue ID

Description

Reported in

Status

Resolved in

11964

MFD displays blank screen when attempting to configure the embedded software on older devices. More info…

17.2.2

In Progress

In Progress

9756

Hard key/swipe to logout is not working from PaperCut MF screens. More info…

16.0 (Build 34949)
HyPAS embedded v34678

Resolved

17.1.2
HyPAS embedded v2.0.1

656168

Cannot start an integrated scan job when a site server’s primary server is offline. More info…

15.3 (Build 34078)

In Progress

8442

MFD displays “Activation error” when launching the PaperCut HyPAS embedded. More info…

15.3 (Build 34078)
HyPAS embedded v34034

Resolved

16.3 (Build 38319)
HyPAS embedded v1.9.3

7616

When using integrated scanning, MFD becomes unstable / scanning fails / scanning produces corrupted files. More info…

15.3 (Build 34078)
HyPAS embedded v34034

Resolved

16.2 (Build 37799)
HyPAS embedded v1.9.2

7401

MFD rebooted during a configuration change may become unresponsive. More info…

15.3

Resolved

15.3 (Build 34230)

4961

Username/Password and ID number/PIN authentication options might not work. More info…

14.3

Resolved

15.0

4744

Copy icon disappears on some models when using restricted accounts. More info…

14.2

Resolved

14.3

4685

Tabs on account selection not showing. More info…

14.2

Resolved

14.3

3896

Screen displays a “404 error” message after waking from sleep. More info…

14.1

Resolved

14.2

330004

Custom logo only displays partially. More info…

14.0

Resolved

14.1

330005

Users cannot log in after the long idle periods. More info…

12.5

Resolved

13.1

330006

Users unable to edit built-in address book. More info…

Firmware

Resolved

Firmware

330007

Print release when print queues contain & (ampersand) character on A4 devices. More info…

12.2

Resolved

12.3

330008

TASKalfa 400ci will let the user log in but won’t unlock the copier. More info…

Firmware

Resolved

Firmware

330009

MFD intermittently becomes unresponsive, screen flickering. More info…

TASKalfa 520i

Resolved

12.2

2987

Screen shows “Connecting to server …” after extended “Sleep” period. More info…

12.1

Resolved

12.2

2945

Screen flickers between PaperCut and Application selection screen. More info…

TASKalfa 420i

Resolved

12.2

Other known issues, not specific to the Kyocera Embedded solution are covered in:



11964: MFD displays blank screen when attempting to configure the embedded software on older devices

This has been observed on a Kyocera TASKalfa 250ci with PaperCut version 17.2.2.

Some devices when upgrading firmware to: 2H7_2F00.016.003 are having an issue when logging in, they see a white screen. Downgrading the device firmware will resolve this issue.

PaperCut are working with Kyocera to resolve the problem.


9756: Hard key/swipe to logout is not working from PaperCut MF screens.

Irrespective of the value of the “ext-device.kyocera-mita.swipe-to-logout” advanced configuration key for a Kyocera device, users are unable to logout by swiping their card if the device panel is currently displaying some component of the PaperCut MF interface.


656168: Cannot start an integrated scan job when a site server’s primary server is offline.

When a device is connected to a Site Server and the Primary Server goes offline, the device is unable to start an Integrated Scan job. Existing Integrated Scan jobs continue to process as per normal. Bringing the Primary Server back online enables Integrated Scan jobs to start.


8442: MFD displays “Activation error” when launching the PaperCut HyPAS embedded

A small number of customers who are using API 1.x devices have reported this issue when the machine attempts to load the PaperCut HyPAS embedded application on startup.

A small number of customers who are using API 2.x devices have reported this issue when exiting maintenance mode.

We are investigating the root cause of this issue. For API 2.x devices, upgrading to PaperCut HyPAS embedded v1.9.2 has solved the issue for some customers. Other customers still experience it, but the MFD seems to successfully launch the PaperCut HyPAS application after a few seconds.

For API 1.x devices, a suggested workaround is to install PaperCut HyPAS embedded v32152.

We will post more info as it becomes available.


7616: When using integrated scanning, MFD becomes unstable / scanning fails / scanning produces corrupted files

When performing multiple back-to-back integrated scanning jobs, any of the following symptoms may be observed:

  • The MFD might become unresponsive
  • The MFD might display an internal error code (F245 / F248 / F345)
  • Scanning might fail mid-way
  • The generated scanned file would be corrupted

This issue is caused by launching a second integrated scanning job while the MFD is still processing a previous job in the background. MFDs that have Kyocera’s ‘Scan Extension Kit (A)’ installed (either as a factory pre-installed option or as a separately purchased add on) are more likely to encounter this issue, as performing OCR on scanned pages is a fairly lengthy process.

Kyocera has released new firmware versions to address the above mentioned unresponsive / internal error code messages. Customers are encouraged to upgrade any affected devices to the latest available firmware versions.

PaperCut has released a new HyPAS embedded application (v1.9.2) which addresses these issues. Please contact our support team to obtain this version.


7401: White screen after machine reboot during configuration change

If, during a configuration change in the PaperCut Administration Console of a Kyocera copier, the copier is rebooted, it may result in a white LCD screen being presented to the user.

If this happens, the normal login screen will not be shown and the PaperCut Kyocera embedded application will need to be reinstalled by an authorised Kyocera service representative.

This can only happen if the copier loses power or is rebooted during the configuration change. In testing, this is approximately a 15 second window on average.

An updated pc-kyocera.pkg has been made available in PaperCut MF (build 34230).



4961: Username/Password and Identity number/PIN authentication might not work (resolved in 15.0)

The login screen refreshes every 10 seconds which may not allow time for users to enter their credentials. Card and anonymous authentication is unaffected by this issue.



4744: Copy icon disappears on some models when using restricted accounts (resolved in 14.3)

Newer models of the 3501, 4501, 5501 series have the copy icon on the home screen disappear when a restricted user runs out of balance and remain hidden after a user with sufficient balance logs in next. The second user will have to log out and log in again for the icon to reappear.

It seems to be specific to certain models with certain firmware versions.



4685: Tabs on account selection not showing (resolved in 14.3)

The account selection screen does not show tabs “from List”, “Search” and “by Code”.



3896: Screen displays a “404 error” message after waking from sleep (resolved in 14.2)

When the device wakes from long periods of sleep, they may intermittently display a 404 error on the screen.



330004: Custom logo only displays partially (resolved in 14.1)

If using a custom logo, some newer Kyocera models will occasionally only partially display this logo.



330005: Users cannot log in after the long idle periods (resolved in 13.1)

The embedded application can encounter a problem when the device is idle for long periods. When the problem occurs the authentication screens do not work properly until the MFD is rebooted.



330006: Users unable to edit built-in address book (resolved with Kyocera firmware update)

With no authentication system installed, any user can edit the Kyocera built-in address book. When an authentication system such as PaperCut or the device’s built-in LDAP authentication is enabled, only device admin users can edit the built-in address book. This issue was raised by PaperCut and several sites with Kyocera. Some sites prefer that any user should be able to edit this address book, so Kyocera have indicated that a firmware update is available to make this possible. Contact your Kyocera dealer for more information.



330007: Print release when print queues contain & (ampersand) character on A4 devices (resolved in 12.3)

The print release of individual jobs does not work for printers with names containing the & (ampersand) character.



330008: Kyocera TASKalfa 400ci will let the user log in but won’t unlock the copier (resolved with Kyocera firmware update)

This is a firmware-specific issue relating to firmware version 2H7_2F00.009.020 2010.04.15 Upgrading to the latest firmware will resolve this issue.



330009: Device intermittently becomes unresponsive, screen flickering (resolved in 12.2)

Some customers have experienced their device becoming unresponsive. In addition, there may be a slight flickering of the screen and Memory and Receive lights are flashing. This has been observed on a TASKalfa 520i but may include other models. The device will require a reboot to become responsive again.



2987: Screen shows “Connecting to server …” after extended “Sleep” period (resolved in 12.2)

A number of customers have found their device constantly showing “Connecting to server …” after waking up from an extended sleep period such as a weekend. The device responds to pressing “Admin Login” on the screen but will not confirm connection to the server until rebooted.



2945: Screen flickers between PaperCut and Application selection screen (resolved in 12.2)

Some customers have reported the screen of the device flickering between PaperCut and Applications screens. This has been reported on a TASKalfa 420i but may include other models.



Categories: Troubleshooting, PaperCut MF


Keywords: Kyocera Mita

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Article last modified on October 04, 2017, at 03:13 PM
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