Known Issues with Canon Embedded (PaperCut MF)

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PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something. If something is causing you particular concern please contact PaperCut support.


Issue ID

Description

Reported in

Status

Resolved in

11191

Print Release buttons are not appearing on some recent Canon devices. More info…

Recent Harare and Adelaide devices

Resolved

Embedded
App v1.3.0

11044

Some very recent Canon devices may have issues with SSL configuration. More info…

Recent Harare and Adelaide devices

Resolved

Embedded
App v1.2.2

10454

1st generation devices fail to boot correctly. More info…

1st Generation
Devices

Resolved

Embedded
App v1.2.1

8802

Embedded application version ≥ 1.1.0 not connecting to PaperCut < 16.0. More info…

PaperCut < 16.0

Resolved

Configuration

8098

Devices failing to boot correctly. More info…

Sanahin Series
Djemila Series
Greater Series

Resolved

Firmware
Update

Other known issues, not specific to the Canon embedded solution are covered in:


11191: Print Release buttons are not appearing on some recent Canon devices

There is a known issue where some recent devices with newer firmwares are not displaying ‘Print’ and ‘Cancel’ buttons when selecting a job. Using the ‘Print All’ button is the only workaround.

This issue has been resolved in embedded application version 1.3.0.


11044: Some very recent Canon devices may have issues with SSL configuration

There is a known issue where some recent devices may have problems setting up SSL. Symptoms will be an error message on screen saying “Device setup: Failed to connect to “ followed by the IP address or DNS name of the PaperCut server, plus errors in the logs similar to the following:

java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty [maintenance thread]

This issue can occur with Harare and Adelaide device families. The workaround is to change the device configuration to use port 9193 for PaperCut communications.

This issue has been resolved in embedded application version 1.2.2.


10454: 1st generation devices fail to boot correctly

There is a known issue where first generation devices fail to boot when the PaperCut embedded application is installed. See Issue 8098 for Sanahin and Greater Series devices.

This issue can occur with the application versions 1.1.1 and 1.2.0, particularly on Guildford series (40xx) devices. Please upgrade your PaperCut embedded application to the latest available version.


8802: Embedded application version ≥ 1.1.0 not connecting to PaperCut < 16.0.

There is a known issue attempting to connect the PaperCut embedded application version 1.1.0 and above with a PaperCut server less than version 16.0.

New installations of the v1.1.0 (and above) embedded application by default use HTTPS port 9192 to communicate with the PaperCut server. PaperCut versions earlier than 16.0 are not capable of communicating with devices on this port. Change the device ‘HTTPS/binary’ port to 9193 when connecting to PaperCut versions earlier than 16.0.


8098: Devices failing to boot correctly

There is a known issue with Sanahin series (C50xx), Djemila series (C90xx, C70xx) and Greater series (60xx) devices not booting correctly under certain circumstances when the PaperCut application is installed and started. Upgrade the device firmware to Sanahin2, Djemila2 and Greater2 respectively to resolve.



Categories: Troubleshooting, PaperCut MF


Keywords: Canon

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Article last modified on August 18, 2017, at 04:45 AM
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