Bullock West Midland (BWM) is a leading service provider in the UK's social housing sector. Operating for over 50 years, their bread and butter is delivering new build and refurbishment projects in line with the UK Government's affordable and decent homes initiatives.
A player in construction, BWM is no stranger to printing. But when a restructure meant going from eight branches to 40, things got a bit unruly – especially when it came to the cost of consumables, and some heavy users who needed reining in. Luckily we had the answers.
We've learned to look at the 'whole package' – product, service levels, and people. PaperCut definitely shines with its product, but it's the people and personal touch that really make a difference.
Greg Morley, ICT Coordinator at Bullock West Midland
Find a way to reduce printing overall and identify anonymous heavy users
A bunch of new offices meant BWM had a bunch of new site-specific budgets for purchasing paper, toner, and other printing consumables. But to the dismay of BWM's ICT Coordinator, Greg Morley, all of them were constantly blowing.
Greg knew an effort to crack down on excess printing wouldn't be enough to curtail costs. Rather, they'd need a print management solution to do two things: uncover detailed insights around what's being printed; and identify high-volume users.
After some research of their own and an audit into each branch's print activity, Greg and the IT team had a few candidates on their print management solution shortlist. And PaperCut turned out to fit the bill perfectly.