Papercut Client Details Link not working on Safari browser

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When the PaperCut client Details link is clicked in a Mac environment, users are not taken to their login window when using Safari


We have found on occasion that setting the short name of a PaperCut server can lead to a problem with Safari. The PaperCut server name is stored in the:

[app server]\client\mac\\contents\resources\ file

Safari may not see this as a network address and so tries to use it to form a web address:

which will not launch the userís webpage.


To avoid this change the server-name to:
server-name=fully qualified domain name or IP address

server-name=Papercut server IP address

If there is still a problem with the details link displaying the users webpage after making this change,
please contact support for assistance.

Categories: Implementation / Deployment, Apple macOS

Keywords: macs, apple, safari, details


Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on December 09, 2014, at 06:12 AM
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