When the PaperCut client Details link is clicked in a Mac environment, users are not taken to their login window when using Safari
We have found on occasion that setting the short name of a PaperCut server can lead to a problem with Safari.
The PaperCut server name is stored in the:
[app server]\client\mac\pcclent.app\contents\resources\config.properties file
Safari may not see this as a network address and so tries to use it to form a web address:
which will not launch the userís webpage.
To avoid this change the server-name to:
server-name=fully qualified domain name or IP address
server-name=Papercut server IP address
If there is still a problem with the details link displaying the users webpage after making this change,
please contact support for assistance.
Categories: Implementation / Deployment, Apple macOS
Keywords: macs, apple, safari, details