Papercut Client Details Link not working on Safari browser

Symptom

When the PaperCut client Details link is clicked in a Mac environment, users are not taken to their login window when using Safari

Cause

We have found on occasion that setting the short name of a PaperCut server can lead to a problem with Safari. The PaperCut server name is stored in the:

[app server]\client\mac\pcclent.app\contents\resources\config.properties file
server-name=Papercut_servername

Safari may not see this as a network address and so tries to use it to form a web address:

www.papercut_server.com

which will not launch the users webpage.

Solution

To avoid this change the server-name to:
server-name=fully qualified domain name or IP address

Eg.
server-name=Papercut_servername.domain
or
server-name=Papercut server IP address

If there is still a problem with the details link displaying the users webpage after making this change,
please contact support for assistance.


Categories: Troubleshooting Articles, Legacy Articles


Keywords: macs, apple, safari, details

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