Known Issues with Recent Releases

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This page lists known issues or bugs with the most recent releases. The aim is to arm administrators with information about problems in the current release, and where possible mention workarounds or methods to mitigate the issues.


Issue ID

Description

Reported in

Status

Resolved in

1234

Error Starting Release Station when using some options. More info…

14.2

Resolved

14.2.28232

1111

Heartland Payment Gateway Module: Add Credit appears to hang. More info…

13.5.xxxxx - 14.1.27858

Open

Work around available

000003

Bulk User Operations may fail with a null error in some situations More info…

14.1.26830

Resolved

14.1.26983

000004

Batch user import and update may fail in some situations. More info…

14.1.26830

Resolved

Contact support

000005

Restricted admin access to user groups and printers does not work as intended More info…

14.0.25901

Open

Contact support

000006

Email to Print job and error response configuration displays garbled characters for non-English translations. More info…

14.0

Resolved

14.0.26241

Known issues with older releases (version 13 and earlier) are covered here



000001: Error Starting Release Station when using some options in 14.2 (Resolved with PaperCut 14.2 (Build 28232))

When starting the Release Station Software and using an option that allows backslashes in 14.2, customers may see an error message similar to this:

Error starting release station. Printer in "releases-on" option not in expected format
 of 'server\\printer':

Note: This will only appear when running the 14.2 version of the release station software, and only if you using an option that uses backslash. for example:

releases-on=server1\\printer1
show-jobs-from-queues=server1\\printer2

in the release station config.properties file.

Locally installed release stations that have not been upgraded are not affected.



000002: Heartland Payment Gateway Module versions 13.5 to 14.1.27245 Add Credit Appears to Hang(Resolved in Payment Gateway Module 14.1.27245)

When “Add Credit” is selected on the User Portal with the Heartland Payment Gateway the portal appears to freeze. This was caused by the balance query not functioning appropriately.

Updating the Payment Gateway Module to version 14.1.27245 or newer will resolve this issue.

If you have concerns or require assistance applying the updated Payment Gateway Module please contact support.



000003: Bulk User Operations may fail with a null error in some situations in version 14.1 (Build 26830) (Resolved in 14.1 Build 26983)

When performing a Bulk User Action that only affects a user or group of users Balance and no other setting, the PaperCut Administrator may see a “Null” error in the Progress Window.

Starting Group Member Operations ...
ERROR occurred: null 
Finished. 


000004: Batch user import and update may fail in some situations in version 14.1 (Build 26830) (Resolved in 14.1 Build 26983)

Similar to the Bulk User Operations issue above, if a Batch User Import and Update is used to modify a users balance and does not use the “Other email addresses” field, the import may fail.

The PaperCut Administrator may see a “ERROR processing import file: null “ error in the Progress Window.

Synchronization process starting 
Started batch user data import. 
Encountered an ERROR at line 1: ERROR processing import file: null 
Synchronizing group information... 


000005: Restricted admin access to user groups and printers does not work as intended in version 14.0 Build 25901. (Resolved in 14.0 Build 26241)

Administrators with limited access to a user group or a subset of printers would still be able to access all users and printers.

A fix for this issue is available by contacting support@papercut.com with your current edition of PaperCut (NG or MF). The fix will be released publicly with the next version of PaperCut.



000006: Email to Print job and error response configuration displays garbled characters for non-English translations (Resolved in 14.0 Build 26241)

The current workaround is to manually edit the responses in the mobile options page. A fix for this issue will be included in the next version of PaperCut.


Keywords: problems, bugs, hotfixes, release notes

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Article last modified on August 14, 2014, at 06:42 AM
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