Known Issues with Samsung Embedded (PaperCut MF)

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January 31, 2019, at 12:52 AM by timg - Updated with latest info
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Workaround available
to:
17.1
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November 18, 2018, at 11:09 AM by TimG - Link updates
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* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut]]
to:
* [[KnownIssues|Known issues with PaperCut NG and MF]]
October 17, 2018, at 07:50 PM by Aaron Pouliot - Added category - Known Issues
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''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
to:
''Categories:''  [[Category.KnownIssues|+]], [[Category.PaperCutMF|+]]
August 01, 2018, at 05:08 AM by Mel Zouzoulas - Updated 11259
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Install a version of PaperCut v17.1 to obtain the new PAR file.
to:
You can obtain the new PAR file by using PaperCut v17.1or newer.
August 01, 2018, at 05:06 AM by Mel Zouzoulas - Updated 11259
Changed lines 101-108 from:
The certificate used to sign the par expired on the weekend (15th April, 2017). We have a new PAR file available now. If you need the new PAR file, please contact us at mailto:support@papercut.com.
It will also be available in the next release of PaperCut. (17.1)

Another alternate option is to change the date on the Samsung to any day last week then do
the install and put the clock back. This should avoid the error from showing up during the installation process.

It will affect all versions of PaperCut but only customers doing new installations or updating the PAR file will see this issue.

Existing installations are not affected.
to:
The certificate used to sign the par expired on the weekend (15th April, 2017). We have a new PAR file available now which is available from PaperCut v17.1.

It will affect all versions of PaperCut but only customers doing new installations or updating the PAR file will see this issue. Existing installations are not affected.

Install a version of PaperCut v17.1 to obtain
the new PAR file.
April 28, 2017, at 04:01 PM by priyanka - Now samsung PAR file is available which can fix this issue.
Changed line 101 from:
The certificate used to sign the par expired on the weekend (15th April, 2017). We have a new PAR file available now. If you need the new PAR file, please contact us at support@papercut.com.
to:
The certificate used to sign the par expired on the weekend (15th April, 2017). We have a new PAR file available now. If you need the new PAR file, please contact us at mailto:support@papercut.com.
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Samsung h
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(:cell class=unresolved:)
Open
to:
(:cell class=resolved :)
Resolved
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It will also be available in the next release of PaperCut. (17.1)
Changed lines 101-104 from:
The certificate used to sign the par expired on the weekend (15th April, 2017) and we are currently waiting on Samsung to re-issue a new one so we can sign the par again and get this one sorted. The latest update is Samsung are going to issue the certificate on 20th April, 2017 so we will be able to get an updated PAR out soon.

As a workaround,  please
change the date on the Samsung to any day last week then do the install and put the clock back. This should avoid the error from showing up during the installation process.
to:
The certificate used to sign the par expired on the weekend (15th April, 2017). We have a new PAR file available now. If you need the new PAR file, please contact us at support@papercut.com.

Another alternate option is to
change the date on the Samsung to any day last week then do the install and put the clock back. This should avoid the error from showing up during the installation process.
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Samsung h
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!!!11259: Certificate expired error when installating PaperCut.
to:
!!!11259: Certificate expired error when installating PaperCut. (since April 15th, 2017)
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The certificate used to sign the par expired on the weekend (15th April) and we are currently waiting on Samsung to re-issue a new one so we can sign the par again and get this one sorted. The latest update is Samsung are going to issue the certificate on 20th April so we will be able to get an updated PAR out soon.
to:
The certificate used to sign the par expired on the weekend (15th April, 2017) and we are currently waiting on Samsung to re-issue a new one so we can sign the par again and get this one sorted. The latest update is Samsung are going to issue the certificate on 20th April, 2017 so we will be able to get an updated PAR out soon.
Changed line 26 from:
17.0.6
to:
All versions (since April 15 2017)
Changed lines 97-98 from:
!!!11259: Certificate expired error when installating PaperCut with 17.0.6.
to:
!!!11259: Certificate expired error when installating PaperCut.
Changed lines 105-107 from:
Existing installations are not affected.
to:
It will affect all versions of PaperCut but only customers doing new installations or updating the PAR file will see this issue.

Existing installations are not affected.
Changed lines 101-105 from:
The certificate used to sign the par expired on the weekend (15th April) and we are currently waiting on Samsung to re-issue a new one so we can sign the par again and get this one sorted.

The
latest update is Samsung are going to issue the certificate on 20th April so we will be able to get an updated PAR out soon.

As a workaround,  change the date on the Samsung to any day last week then do the install and put the clock back.
to:
The certificate used to sign the par expired on the weekend (15th April) and we are currently waiting on Samsung to re-issue a new one so we can sign the par again and get this one sorted. The latest update is Samsung are going to issue the certificate on 20th April so we will be able to get an updated PAR out soon.

As a workaround,  please change the date on the Samsung to any day last week then do the install and put the clock back. This should avoid the error from showing up during the installation process.
April 19, 2017, at 07:44 PM by priyanka - Updated Known issues page about the Samsung expired certificate
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320001
to:
11259
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Certificate error when installing on copier. [[#i320001| More info...]]
to:
Certificate is expired when installing on copier. [[#i11259| More info...]]
Changed lines 26-28 from:
14.1 (Build 26983)
(:cell class=resolved :)
Resolved
to:
17.0.6
(:cell class=unresolved:)
Open
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14.2
to:
Workaround available
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320002
to:
320001
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Firmware upgrade required to address security issue on SCX-6555 NX and SCX-6545 NX. [[#i320002| More info...]]
to:
Certificate error when installing on copier. [[#i320001| More info...]]
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October 2012
to:
14.1 (Build 26983)
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Firmware\\
v2
.xx.07.07
to:
14.2
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320003
to:
320002
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Single-Sign-On (SSO) support for 3rd party applications on the A4 devices. [[#i320003| More info...]]
to:
Firmware upgrade required to address security issue on SCX-6555 NX and SCX-6545 NX. [[#i320002| More info...]]
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12.2
to:
October 2012
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12.3
to:
Firmware\\
v2
.xx.07.07
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320004
to:
320003
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Device displays "Browser UI terminated" and reboots. [[#i320004| More info...]]
to:
Single-Sign-On (SSO) support for 3rd party applications on the A4 devices. [[#i320003| More info...]]
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12.2
to:
12.3
(:comment ******************************  New Issue Row  **************************************************** :)
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8802
to:
320004
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Embedded application version >= 1.1.0 not connecting to PaperCut < 16.0. [[#i8802| More info...]]
to:
Device displays "Browser UI terminated" and reboots. [[#i320004| More info...]]
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PaperCut < 16.0
to:
12.2
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12.2
(:cellnr :)
8802
(:cell class=description :)
Embedded application version >= 1.1.0 not connecting to PaperCut < 16.0. [[#i8802| More info...]]
(:cell :)
PaperCut < 16.0
(:cell class=resolved :)
Resolved
(:cell :)
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[[#i11259]]
!!!11259: Certificate expired error when installating PaperCut with 17.0.6.

During the installation of the Samsung "PAR" file to the copier, the installing user may be shown an error about the certificate being expired. The resulting error halts the installation.

The certificate used to sign the par expired on the weekend (15th April) and we are currently waiting on Samsung to re-issue a new one so we can sign the par again and get this one sorted.

The latest update is Samsung are going to issue the certificate on 20th April so we will be able to get an updated PAR out soon.

As a workaround,  change the date on the Samsung to any day last week then do the install and put the clock back.

Existing installations are not affected.

----

March 23, 2016, at 01:13 AM by kelby - 8802 - Embedded app >= 1.1.0 with PaperCut < 16.0
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(:cellnr :)
8802
(:cell class=description :)
Embedded application version >= 1.1.0 not connecting to PaperCut < 16.0. [[#i8802| More info...]]
(:cell :)
PaperCut < 16.0
(:cell class=resolved :)
Resolved
(:cell :)
Configuration
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\\
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\\
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\\
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[[#i8802]]
!!!8802: Embedded application version >= 1.1.0 not connecting to PaperCut < 16.0.

There is a known issue attempting to connect the Toshiba LeSF embedded application version 1.1.0 and above with a PaperCut server less than version 16.0.

New installations of the v1.1.0+ embedded application by default use HTTPS port 9192 to communicate with the PaperCut server. PaperCut versions earlier than 16.0 are not capable of communicating with devices on this port. Change the device 'HTTPS/binary' port to 9193 when connecting to PaperCut versions earlier than 16.0.

----

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''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
to:
''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]

----

[-Keywords: MF,Samsung, problem, issue, install -
]
August 15, 2014, at 01:32 AM by 203.222.91.204 -
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000001
to:
320001
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Certificate error when installing on copier. [[#i000001| More info...]]
to:
Certificate error when installing on copier. [[#i320001| More info...]]
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000002
to:
320002
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Firmware upgrade required to address security issue on SCX-6555 NX and SCX-6545 NX. [[#i000002| More info...]]
to:
Firmware upgrade required to address security issue on SCX-6555 NX and SCX-6545 NX. [[#i320002| More info...]]
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000003
to:
320003
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Single-Sign-On (SSO) support for 3rd party applications on the A4 devices. [[#i000003| More info...]]
to:
Single-Sign-On (SSO) support for 3rd party applications on the A4 devices. [[#i320003| More info...]]
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000004
to:
320004
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Device displays "Browser UI terminated" and reboots. [[#i000004| More info...]]
to:
Device displays "Browser UI terminated" and reboots. [[#i320004| More info...]]
Changed lines 75-77 from:
[[#i000001]]
!!!000001: Certificate error when installing on copier in version 14.1 (Build 26983) - (Resolved in 14.2)
to:
[[#i320001]]
!!!320001: Certificate error when installing on copier in version 14.1 (Build 26983) - (Resolved in 14.2)
Changed lines 86-88 from:
[[#i000002]]
!!!000002: Security issue on SCX-6555 NX and SCX-6545 NX (Resolved in Firmware v2.xx.07.07 and above)
to:
[[#i320002]]
!!!320002: Security issue on SCX-6555 NX and SCX-6545 NX (Resolved in Firmware v2.xx.07.07 and above)
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[[#i000003]]
!!!000003: Single-Sign-On (SSO) support for 3rd party applications on the A4 devices ''(resolved in 12.3)''
to:
[[#i320003]]
!!!320003: Single-Sign-On (SSO) support for 3rd party applications on the A4 devices ''(resolved in 12.3)''
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[[#i000004]]
!!!000004: Device displays "Browser UI terminated" and reboots (resolved in 12.2).
to:
[[#i320004]]
!!!320004: Device displays "Browser UI terminated" and reboots (resolved in 12.2).
August 15, 2014, at 12:49 AM by 203.222.91.204 -
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Firmware
to:
Firmware\\
August 15, 2014, at 12:47 AM by 203.222.91.204 -
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Firmware<br />April 5th, 2013
to:
Firmware
v2.xx.07.07
August 15, 2014, at 12:46 AM by 203.222.91.204 -
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April 5th, 2013
to:
Firmware<br />April 5th, 2013
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!!!000002: Security issue on SCX-6555 NX and SCX-6545 NX (April 5th, 2013: Resolved)
to:
!!!000002: Security issue on SCX-6555 NX and SCX-6545 NX (Resolved in Firmware v2.xx.07.07 and above)
Changed lines 93-94 from:
'''April 5th, 2013:''' Samsung have advised PaperCut Software that new firmware has been issued which resolves the problem described above, for the devices SCX-6546 NX and SCX-6555 NX.  The firmware is v2.xx.07.07 or above.
to:
Samsung have advised PaperCut Software that new firmware has been issued which resolves the problem described above, for the devices SCX-6546 NX and SCX-6555 NX.  The firmware is v2.xx.07.07 or above.
August 15, 2014, at 12:43 AM by 203.222.91.204 -
Deleted lines 105-112:
!!! Issue History:

* '''4 May 2012''' Samsung report to us that this is a firmware bug in the A4 device range

* '''27 April 2012''' Problem reported to Samsung

* '''20 April 2012''' Problem reported by reseller

Deleted lines 116-125:
!!! Issue History:

* '''10 May 2012''' Workaround released in 12.2.

* '''29 March 2012''' Problem reported to Samsung Korea

* '''29 March 2012''' Found firmware bug, and workaround implemented. Fix available in next release (i.e. 12.2 or upon request from support.

* '''28 March 2012''' Problem reported by reseller

August 14, 2014, at 06:46 AM by 203.222.91.204 -
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''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
----
[-Keywords:-
]
to:
''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
August 14, 2014, at 06:46 AM by 203.222.91.204 -
Deleted lines 138-142:
!!See also:
* [[KnownIssuesMF|Known issues (PaperCut MF)]]
* [[KnownIssues|Known issues (all editions)]]

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August 14, 2014, at 06:45 AM by 203.222.91.204 -
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\\

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\\

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\\

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!!See also:
* [[KnownIssuesMF|Known issues (PaperCut MF)]]
* [[KnownIssues|Known issues (all editions)]]

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\\

!!See also:
* [[KnownIssuesMF|Known issues (PaperCut MF)]]
* [[KnownIssues|Known issues (all editions)]]

----
August 14, 2014, at 06:44 AM by 203.222.91.204 -
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to:
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(:comment ***** Issues Table - use class=resolved or class=unresolved on the Status cells to alter the text colour **************************************************** :)

August 14, 2014, at 06:43 AM by 203.222.91.204 -
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(:cell class=description :)
Certificate error when installing on copier. [[#i000001| More info...]]
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Certificate error when installing on copier. [[#i000001| More info...]]
(:cell :)
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(:comment ******************************  New Issue Row  **************************************************** :)
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(:comment ******************************  New Issue Row  **************************************************** :)

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(:cell class=description :)
Firmware upgrade required to address security issue on SCX-6555 NX and SCX-6545 NX. [[#i000002| More info...]]
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Firmware upgrade required to address security issue on SCX-6555 NX and SCX-6545 NX. [[#i000002| More info...]]
(:cell :)
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(:cellnr :)
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(:cellnr :)
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(:cell class=description :)
Single-Sign-On (SSO) support for 3rd party applications on the A4 devices. [[#i000003| More info...]]
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Single-Sign-On (SSO) support for 3rd party applications on the A4 devices. [[#i000003| More info...]]
(:cell :)
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(:comment ******************************  New Issue Row  **************************************************** :)
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(:comment ******************************  New Issue Row  **************************************************** :)
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(:cell class=description :)
Device displays "Browser UI terminated" and reboots. [[#i000004| More info...]]
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Device displays "Browser UI terminated" and reboots. [[#i000004| More info...]]
(:cell :)
August 14, 2014, at 06:41 AM by 203.222.91.204 -
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----
to:
August 14, 2014, at 06:40 AM by 203.222.91.204 -
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This page is dedicated to issues current and past with the PaperCut MF Samsung Embedded solution.  Other issues are covered in:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut]]

to:
Deleted line 65:
Added lines 68-73:
Other known issues, not specific to the PaperCut MF Samsung Embedded solution are covered in:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut]]

----

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 Firmware upgrade required to address security issue on SCX-6555 NX and SCX-6545 NX. [[#i000002| More info...]]
to:
Firmware upgrade required to address security issue on SCX-6555 NX and SCX-6545 NX. [[#i000002| More info...]]
Changed line 37 from:
Firmware issue  - Security issue on SCX-6555 NX and SCX-6545 NX. [[#i000002| More info...]]
to:
 Firmware upgrade required to address security issue on SCX-6555 NX and SCX-6545 NX. [[#i000002| More info...]]
Changed line 37 from:
Security issue on SCX-6555 NX and SCX-6545 NX. [[#i000002| More info...]]
to:
Firmware issue  - Security issue on SCX-6555 NX and SCX-6545 NX. [[#i000002| More info...]]
Changed line 39 from:
Firmware issue
to:
October 2012
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!!!000001:Certificate error when installing on copier in version 14.1 (Build 26983) - (Resolved in 14.2)
to:
!!!000001: Certificate error when installing on copier in version 14.1 (Build 26983) - (Resolved in 14.2)
Changed lines 81-82 from:
!!!000002:Security issue on SCX-6555 NX and SCX-6545 NX (April 5th, 2013: Resolved)
to:
!!!000002: Security issue on SCX-6555 NX and SCX-6545 NX (April 5th, 2013: Resolved)
Changed lines 91-92 from:
!!!000003:Single-Sign-On (SSO) support for 3rd party applications on the A4 devices ''(resolved in 12.3)''
to:
!!!000003: Single-Sign-On (SSO) support for 3rd party applications on the A4 devices ''(resolved in 12.3)''
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!!!000004:Device displays "Browser UI terminated" and reboots (resolved in 12.2).
to:
!!!000004: Device displays "Browser UI terminated" and reboots (resolved in 12.2).
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-
to:
12.2
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-
to:
12.2
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Security issue on SCX-6555 NX and SCX-6545 NX [[#i000002| More info...]]
to:
Security issue on SCX-6555 NX and SCX-6545 NX. [[#i000002| More info...]]
Changed line 50 from:
Single-Sign-On (SSO) support for 3rd party applications on the A4 devices [[#i000003| More info...]]
to:
Single-Sign-On (SSO) support for 3rd party applications on the A4 devices. [[#i000003| More info...]]
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Device displays "Browser UI terminated" and reboots [[#i000004| More info...]]
to:
Device displays "Browser UI terminated" and reboots. [[#i000004| More info...]]
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!!!000002:!!!Security issue on SCX-6555 NX and SCX-6545 NX (April 5th, 2013: Resolved)
to:
!!!000002:Security issue on SCX-6555 NX and SCX-6545 NX (April 5th, 2013: Resolved)
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!!!000004:!!!Device displays "Browser UI terminated" and reboots (resolved in 12.2).
to:
!!!000004:Device displays "Browser UI terminated" and reboots (resolved in 12.2).
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Deleted line 46:
Deleted line 47:
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Security issue on SCX-6555 NX and SCX-6545 NX [[#i000003| More info...]]
to:
Single-Sign-On (SSO) support for 3rd party applications on the A4 devices [[#i000003| More info...]]
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to:
(:cellnr :)
(:comment ******************************  New Issue Row  **************************************************** :)
000004
(:cell :)
Device displays "Browser UI terminated" and reboots [[#i000004| More info...]]
(:cell :)
-
(:cell class=resolved :)
Resolved
(:cell :)
12.2
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!!!Device displays "Browser UI terminated" and reboots (resolved in 12.2).
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[[#i000004]]
!!!000004:
!!!Device displays "Browser UI terminated" and reboots (resolved in 12.2).
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Firmware issue
to:
-
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Security issue on SCX-6555 NX and SCX-6545 NX [[#i000001| More info...]]
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Security issue on SCX-6555 NX and SCX-6545 NX [[#i000002| More info...]]
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(:cellnr :)

(:comment ******************************  New Issue Row  **************************************************** :)

000003
(:cell :)
Security issue on SCX-6555 NX and SCX-6545 NX [[#i000003| More info...]]
(:cell :)
Firmware issue
(:cell class=resolved :)
Resolved
(:cell :)
12.3

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!!!Single-Sign-On (SSO) support for 3rd party applications on the A4 devices ''(resolved in 12.3)''
to:
[[#i000003]]
!!!000003:Single-Sign-On (SSO) support for 3rd party applications on the A4 devices ''(resolved in 12.3)''
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(:comment ******************************  New Issue Row  **************************************************** :)
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(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
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(:cellnr :)

(:comment ******************************  New Issue Row  **************************************************** :)

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(:cellnr :)
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000002
(:cell :)
Security issue on SCX-6555 NX and SCX-6545 NX [[#i000001| More info...]]
(:cell :)
Firmware issue
(:cell class=resolved :)
Resolved
(:cell :)
April 5th, 2013
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----

\\
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!!!Security issue on SCX-6555 NX and SCX-6545 NX (April 5th, 2013: Resolved)
to:
[[#i000002]]
!!!000002:
!!!Security issue on SCX-6555 NX and SCX-6545 NX (April 5th, 2013: Resolved)
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!!! Certificate error when installing on copier in version 14.1 (Build 26983) - (Resolved in 14.2)
to:
(:table border=1 width=100% cellspacing=5 class=issues :)
(:cellnr :)
'''Issue ID'''
(:cell :)
'''Description'''
(:cell :)
'''Reported in'''
(:cell :)
'''Status'''
(:cell :)
'''Resolved in'''
(:cellnr :)
(:comment ******************************  New Issue Row  **************************************************** :)
000001
(:cell :)
Certificate error when installing on copier. [[#i000001| More info...]]
(:cell :)
14.1 (Build 26983)
(:cell class=resolved :)
Resolved
(:cell :)
14.2
(:tableend:)

[[#i000001]]
!!!000001:Certificate error when installing on copier in version 14.1 (Build 26983) - (Resolved in 14.2)

Changed lines 9-10 from:
!!!Version 14.1 (Build 26983) - Certificate error when installing on copier (Resolved in 14.2)
to:
!!! Certificate error when installing on copier in version 14.1 (Build 26983) - (Resolved in 14.2)
Deleted lines 12-13:
Please contact PaperCut Technical Support to resolve this issue.
Changed lines 9-10 from:
!!Version 14.1 (Build 26983) - Certificate error when installing on copier
to:
!!!Version 14.1 (Build 26983) - Certificate error when installing on copier (Resolved in 14.2)
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!!Security issue on SCX-6555 NX and SCX-6545 NX (April 5th, 2013: Resolved)
to:
!!!Security issue on SCX-6555 NX and SCX-6545 NX (April 5th, 2013: Resolved)
Changed lines 26-27 from:
!!Single-Sign-On (SSO) support for 3rd party applications on the A4 devices ''(resolved in 12.3)''
to:
!!!Single-Sign-On (SSO) support for 3rd party applications on the A4 devices ''(resolved in 12.3)''
Changed lines 40-41 from:
!!Device displays "Browser UI terminated" and reboots (resolved in 12.2).
to:
!!!Device displays "Browser UI terminated" and reboots (resolved in 12.2).
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!!Certificate error when installing version 14.1 or earlier on copier
to:
!!Version 14.1 (Build 26983) - Certificate error when installing on copier
Added lines 9-16:
!!Certificate error when installing version 14.1 or earlier on copier

During the installation of the Samsung "PAR" file to the copier, the installing user may be shown an error about the certificate. The resulting error halts the installation.

Please contact PaperCut Technical Support to resolve this issue.

Existing installations are not affected.

July 17, 2013, at 10:40 PM by ian - added nx to affected devices for most recent issue
Changed lines 9-10 from:
!!Security issue on SCX-6555 and SCX-6545 (April 5th, 2013: Resolved)
to:
!!Security issue on SCX-6555 NX and SCX-6545 NX (April 5th, 2013: Resolved)
Changed lines 16-17 from:
'''April 5th, 2013:''' Samsung have advised PaperCut Software that new firmware has been issued which resolves the problem described above, for the devices SCX-6546 and SCX-6555.  The firmware is v2.xx.07.07 or above.
to:
'''April 5th, 2013:''' Samsung have advised PaperCut Software that new firmware has been issued which resolves the problem described above, for the devices SCX-6546 NX and SCX-6555 NX.  The firmware is v2.xx.07.07 or above.
April 05, 2013, at 02:56 AM by ian - add details of security issue firmware resolution.
Changed lines 9-10 from:
!!Security issue on SCX-6555 and SCX-6545
to:
!!Security issue on SCX-6555 and SCX-6545 (April 5th, 2013: Resolved)
Added lines 16-17:
'''April 5th, 2013:''' Samsung have advised PaperCut Software that new firmware has been issued which resolves the problem described above, for the devices SCX-6546 and SCX-6555.  The firmware is v2.xx.07.07 or above.
Added lines 9-15:
!!Security issue on SCX-6555 and SCX-6545

In October 2012 a significant authentication issue was discovered with the two Samsung devices above.
This security issue needs to be resolved at the firmware level and Samsung have confirmed a fix will be made available in the next firmware update.

If PaperCut is going to be installed in a security conscious environment, we do not recommend using these devices until a fix is provided.

Changed line 54 from:
[-Keywords:-]
to:
[-Keywords:-]
Changed lines 37-47 from:
* '''28 March 2012''' Problem reported by reseller
to:
* '''28 March 2012''' Problem reported by reseller


!!See also:
* [[KnownIssuesMF|Known issues (PaperCut MF)]]
* [[KnownIssues|Known issues (all editions)]]

----
''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]
----
[-Keywords:-]
July 05, 2012, at 06:38 AM by 203.222.91.204 -
Changed lines 9-10 from:
!!Single-Sign-On (SSO) support for 3rd party applications on the A4 devices ''(resolved in 12.2)''
to:
!!Single-Sign-On (SSO) support for 3rd party applications on the A4 devices ''(resolved in 12.3)''
July 05, 2012, at 06:38 AM by 203.222.91.204 -
Changed lines 9-10 from:
!!Single-Sign-On (SSO) support for 3rd party applications on the A4 devices
to:
!!Single-Sign-On (SSO) support for 3rd party applications on the A4 devices ''(resolved in 12.2)''
Changed lines 23-24 from:
!!Device displays "Browser UI terminated" and reboots
to:
!!Device displays "Browser UI terminated" and reboots (resolved in 12.2).
Added lines 31-32:
* '''10 May 2012''' Workaround released in 12.2.
Changed lines 9-14 from:
!!Device displays "Browser UI terminated" and reboots

On recent firmware versions for the CLX-9350 a message "Browser UI terminated" may appear when a message popup shows and the "OK" button is not pressed within 5 seconds. This may not be limited to this model and/or firmware.

We believe we have found the problem and produced
a workaround. Customers can contact support@papercut.com to receive an early update before the official release.
to:
!!Single-Sign-On (SSO) support for 3rd party applications on the A4 devices

On A4 devices when using 3rd party scanning solutions alongside PaperCut the user may not be able to initiate scan operations.

This has been confirmed by Samsung as a bug in the firmware of the A4 device range.  They are working on
a solution and we will update this notice as Samsung inform us of progress on this issue.
Added lines 17-30:
* '''4 May 2012''' Samsung report to us that this is a firmware bug in the A4 device range

* '''27 April 2012''' Problem reported to Samsung

* '''20 April 2012''' Problem reported by reseller

!!Device displays "Browser UI terminated" and reboots

On recent firmware versions for the CLX-9350 a message "Browser UI terminated" may appear when a message popup shows and the "OK" button is not pressed within 5 seconds. This may not be limited to this model and/or firmware.

We have found the problem which is a result of a firmware regression for this device.  We have produced a workaround which will be made available in the PaperCut 12.2 release. Customers can contact support@papercut.com to receive an early update before the official release.

!!! Issue History:

Changed lines 3-6 from:
PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organisations) there is no way to address all problems and issues immediately, but keep checking back to see if we have fixed something. If something is causing you particular concern please contact [[https://www.papercut.com/contact/ | support]].

This page is dedicated to issues current and past with the PaperCut MF Samsung Embedded solution.
to:
PaperCut is fully committed to helping customers and partners make the best use of our technology.  A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you.  Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something.  If something is causing you particular concern please contact [[https://www.papercut.com/contact/|support]].

This page is dedicated to issues current and past with the PaperCut MF Samsung Embedded solution.  Other issues are covered in:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut]]

Changed line 21 from:
* '''28 March 2012''' Problem reported by reseller
to:
* '''28 March 2012''' Problem reported by reseller
Deleted lines 14-15:
* '''29 March 2012''' Workaround found and implemented
Added lines 17-18:
* '''29 March 2012''' Found firmware bug, and workaround implemented. Fix available in next release (i.e. 12.2 or upon request from support.
Changed lines 7-9 from:
!!None at this time

to:
!!Device displays "Browser UI terminated" and reboots

On recent firmware versions for the CLX-9350 a message "Browser UI terminated" may appear when a message popup shows and the "OK" button is not pressed within 5 seconds. This may not be limited to this model and/or firmware.

We believe we have found the problem and produced a workaround. Customers can contact support@papercut.com to receive an early update before the official release.

!!! Issue History:

* '''29 March 2012''' Workaround found and implemented

* '''29 March 2012''' Problem reported to Samsung Korea

* '''28 March 2012''' Problem reported by reseller
March 06, 2012, at 02:27 AM by Alec - Created page
Added lines 1-9:
(:title Known Issues with Samsung Embedded (PaperCut MF):)

PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organisations) there is no way to address all problems and issues immediately, but keep checking back to see if we have fixed something. If something is causing you particular concern please contact [[https://www.papercut.com/contact/ | support]].

This page is dedicated to issues current and past with the PaperCut MF Samsung Embedded solution.

!!None at this time

Comments

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Article last modified on January 31, 2019, at 12:52 AM
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