Known Issues with Ricoh embedded applications (PaperCut MF)

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PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something. If something is causing you particular concern please contact support.


Issue ID

Application

Description

Reported in

Status

Resolved in

PC-10741

SmartSDK

PaperCut inactivity timeout is not available on Ricoh SmartSDK devices, due to platform limitations. More info…

v16.2

Unresolved

PC-11098

SmartSDK

Devices with proximity sensors fail to wake up fully from sleep. More info…

v16.2 (Build 37593)

In
progress

Workaround available

MAC-1332

SmartSDK

User email address cannot be cleared. More info…

16.2

Resolved

Latest firmware release

MAC-1283

SmartSDK

Device not displaying a warning when zero balance is reached during a fax job. More info…

16.2

Investigation
Complete

Not possible to fix.
Known limitation.

MAC-1215

SmartSDK

Clear zero stop status error on logout. More info…

16.2

In
progress

Workaround
available

PC-8802

SDK/J

Embedded application v34278, v5.4.1 or later not connecting to PaperCut. More info…

Prior to
16.0

Resolved

Configuration

PC-4993

SDK/J

Print release does not work when using anonymous authentication. More info…

14.3

Resolved

15.2

PC-4501

SDK/J

Need to manually set administrator credentials when configuring scan-to-me functionality. More info…

13.2

Resolved

14.3

PC-4137

SDK/J

MFD displays the “Set Key Card” message after successful login. More info…

13.2

Resolved

14.3

PC-4076

SDK/J

Slow performance of Ricoh MP C305. More info…

13.2

Resolved

Firmware

PC-3034

SDK/J

Card authentication and Energy Saver mode. More info…

13.1

Resolved

13.2

PC-3030

SDK/J

Delay recovering from network outages at the login screen. More info…

13.1

Resolved

13.2

Other known issues, not specific to the Ricoh Embedded solution are covered in:


PC-10741: PaperCut inactivity timeout is not available on Ricoh SmartSDK devices

The Ricoh SmartSDK platform does not provide a way for PaperCut to detect whether the device is inactive, and because of this the standard PaperCut inactivity timeout feature is not enabled on Ricoh SmartSDK devices.


PC-11098: Devices with proximity sensors fail to wake up fully from sleep

SmartSDK devices that are asleep do not fully wake when the user proximity sensor is triggered, and users cannot log in via card swipe.

Workaround is to set the devices only to go into power saving mode, and not fully sleep. Since PaperCut 17.4, by default the workaround is enforced by the PaperCut app.


MAC-1332: User email address cannot be cleared

When unlocking device functions from PaperCut on the MFD, the userís email address provided by the PaperCut application server will be available to use in other applications such as scanning. If the email address is changed in the PaperCut server, this will be reflected on the MFD the next time the user unlocks device functions. However if a userís email address is removed in PaperCut, the next time the user unlocks device functions, the previously used email address for that user will still be available to other applications. This issue affects the SmartSDK application.


MAC-1283: Device not displaying a warning when zero balance is reached during a fax job

If a user’s balance reaches zero during a fax job, the device does not display an “insufficient credit” warning message. This issue affects the SmartSDK application.

Not possible to fix this issue given that we receive fax detection events right at the end of the process.


MAC-1215: Clear zero stop status error on logout

If zero stop occurs while copying, the Check Status button is red and needs to be cleared by dismissing a dialog on the Ricoh copy screen. However, if the user logs out of the device before doing this, the copy functions are no longer available and the error cannot be cleared. The error will only be cleared when a user logs in with credit and starts a copy job. This issue affects the SmartSDK application.


PC-8802: SDK/J embedded application v34278, v5.4.1 or later not connecting to PaperCut

There is a known issue attempting to connect the Ricoh embedded application v34278 or later with a PaperCut server prior to version 16.0.

New installations of recent embedded application versions by default use HTTPS port 9192 to communicate with the PaperCut server. PaperCut versions earlier than 16.0 are not capable of communicating with devices on this port. Change the device’s server port to 9193 when connecting to PaperCut versions earlier than 16.0.


PC-4993: Print release does not work when using anonymous authentication (resolved in 15.2)

It is not possible to release print jobs at the MFD when using anonymous authentication.


PC-4501: Need to manually set administrator credentials when configuring scan-to-me functionality (resolved in 14.3)

We allow the user’s email address to be added to the address book during the login process. PaperCut requires the device’s administrator username/password to modify the address book.

The administrator username/password must be entered in the “config.properties” file during installation on the device. If the application is already installed you can modify the “config.properties” file and re-upload the application.


PC-4137: MFD displays the “Set Key Card” message after successful login (resolved in 14.3)

A problem can occur where the MFD will beep and display the “Set Key Card” message even after the user has successfully logged in, i.e. it looks like the user has not been logged in.

This is an intermittent problem that can occur occasionally on some MFDs. When the problem occurs the only solution is to restart the MFD.


PC-4076: Slow performance of Ricoh MP C305

The MP C305 interface becomes unresponsive after a period of time. The PaperCut user interface does not appear to be affected, but the built-in screens (e.g. Home, Copy and Scanner) become very slow to draw and become unresponsive to key presses.

Ricoh has released an SDK update (10.18) and a firmware update (LCDC OpePanel 1.22) to address this.


PC-3034: Card authentication and Energy Saver mode (resolved in 13.2)

When in “Energy-saving” mode (Low Power or Sleep), swiping a card on an external USB reader will not fully wake the device. Card swipes are still registered (e.g. a user will still be logged in), but the screen will remain dimmed. To activate the device’s screen, please press the “Energy Saver” button, or simply tap the screen if in “Low Power” mode.


PC-3030: Delay recovering from network outages at the login screen (resolved in 13.2)

In the event of a network outage (or if the PaperCut Application Server is disconnected), users at the login screen may be presented with a blank white screen as the device recovers from a failed connection attempt. This will correct itself after approximately one minute.


Categories: Ricoh, Troubleshooting, PaperCut MF


Keywords: mf, ricoh, smartsdk, sdk/j, problem, issue, install, delay, sleep, energy

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Article last modified on November 08, 2017, at 11:56 PM
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