Mobility Print Known Issues

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July 30, 2019, at 07:23 AM by Mel Zouzoulas - Updated MOB-1612 & MOB-1470
Changed line 42 from:
Fixed
to:
Resolved
July 30, 2019, at 07:22 AM by Mel Zouzoulas - Updated MOB-1612 & MOB-1470
Changed lines 41-42 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Fixed
Changed lines 44-45 from:
In Progress
to:
1.0.2417
Changed lines 54-55 from:
(:cell class=unresolved :)
Workaround
to:
(:cell class=resolved :)
Resolved
Changed lines 57-58 from:
Workaround available
to:
1.0.2417
Changed lines 324-326 from:
Development is currently working on a way to correct this behavior and this should be resolved in a future release of PaperCut Mobility Print. 

to:
This is now fixed in Mobility Print version 1.0.2417.

Changed line 338 from:
We are planning to fix this issue in the next release. 
to:
This is now fixed in Mobility Print version 1.0.2417.
July 17, 2019, at 03:50 PM by Jemma Roxburgh -
Changed line 299 from:
[[#i1660]]
to:
[[#i660]]
July 17, 2019, at 03:49 PM by Jemma Roxburgh -
Changed line 22 from:
MOB-1612
to:
MOB-660
Changed lines 24-25 from:
Checkboxes showing up as odd symbols or black boxes
[[#i1612| More info...]]
to:
Configure Mobility Printer Properties Defaults
[[#i660| More info...]]
Changed line 35 from:
MOB-1470
to:
MOB-1612
Changed lines 37-38 from:
Mobility client installation fails  when a space is used in a user's password
[[#i1470| More info...]]
to:
Checkboxes showing up as odd symbols or black boxes
[[#i1612| More info...]]
Changed line 42 from:
Workaround
to:
Open
Changed lines 44-45 from:
Workaround available
to:
In Progress
Changed line 48 from:
MOB-1656
to:
MOB-1470
Changed lines 50-51 from:
Printing fails on a Mobility Linux box when LPR isn't installed.
[[#i1656| More info...]]
to:
Mobility client installation fails  when a space is used in a user's password
[[#i1470| More info...]]
Changed line 61 from:
MOB-1101
to:
MOB-1656
Changed lines 63-64 from:
DNS fails after restarting Mobility Linux box - iptables
[[#i1101| More info...]]
to:
Printing fails on a Mobility Linux box when LPR isn't installed.
[[#i1656| More info...]]
Added line 71:
Changed line 74 from:
MOB-1472
to:
MOB-1101
Changed lines 76-77 from:
Mobility Print Server failed to install on 32-bit systems.
[[#i1472| More info...]]
to:
DNS fails after restarting Mobility Linux box - iptables
[[#i1101| More info...]]
Changed lines 79-81 from:
1.0.2269
(:cell class=resolved :)
Resolved
to:
All Versions
(:cell class=unresolved :)
Workaround
Changed line 83 from:
1.0.2286
to:
Workaround available
Changed line 86 from:
MOB-1312
to:
MOB-1472
Changed lines 88-89 from:
Windows Clients try to connect on previously active NICs with their original Domain Search Suffix if multiple NICs or Domain Search Suffixs are used within an environment.
[[#i1312
| More info...]]
to:
Mobility Print Server failed to install on 32-bit systems.
[[#i1472|
More info...]]
Changed lines 91-93 from:
All Versions
(:cell class=unresolved :)
Open
to:
1.0.2269
(:cell class=resolved :)
Resolved
Changed lines 95-96 from:
Workaround available \\
In Progress
to:
1.0.2286
Changed line 98 from:
MOB-1298
to:
MOB-1312
Changed lines 100-101 from:
Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.
[[#i1298|
More info...]]
to:
Windows Clients try to connect on previously active NICs with their original Domain Search Suffix if multiple NICs or Domain Search Suffixs are used within an environment.
[[#i1312
| More info...]]
Changed lines 104-105 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 107-108 from:
1.0.2137
to:
Workaround available \\
In Progress
Changed line 111 from:
MOB-1205
to:
MOB-1298
Changed lines 113-114 from:
When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).  [[#i1205| More info...]]
to:
Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.
[[#i1298| More info...]]
Changed line 120 from:
1.0.2269
to:
1.0.2137
Changed line 123 from:
MOB-1264
to:
MOB-1205
Changed line 125 from:
Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
to:
When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).  [[#i1205| More info...]]
Changed lines 128-129 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 131 from:
In Progress
to:
1.0.2269
Changed line 134 from:
PC-14910
to:
MOB-1264
Changed line 136 from:
Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
to:
Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
Changed line 145 from:
MOB-1131
to:
PC-14910
Changed line 147 from:
When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
to:
Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
Changed line 151 from:
Workaround
to:
Open
Changed lines 153-154 from:
Workaround\\
in 1.0.2304
to:
In Progress
Changed line 156 from:
PC-13495
to:
MOB-1131
Changed line 158 from:
Unable to print secure PDFs from Windows [[#i13495| More info...]]
to:
When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
Changed lines 160-162 from:
v1.0.1781+
(:cell class=resolved :)
Resolved
to:
All Versions
(:cell class=unresolved :)
Workaround
Changed lines 164-165 from:
1.0.2081
to:
Workaround\\
in
1.0.2304
Changed line 168 from:
MOB-1132
to:
PC-13495
Changed line 170 from:
Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
to:
Unable to print secure PDFs from Windows [[#i13495| More info...]]
Changed line 176 from:
1.0.1793
to:
1.0.2081
Changed line 179 from:
MOB-1080
to:
MOB-1132
Changed line 181 from:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
to:
Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
Changed line 183 from:
All versions
to:
v1.0.1781+
Changed line 187 from:
18.1.3
to:
1.0.1793
Changed line 190 from:
PC-12998
to:
MOB-1080
Changed line 192 from:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
to:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
Changed lines 198-199 from:
NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
to:
18.1.3
Changed line 201 from:
PC-13311
to:
PC-12998
Changed line 203 from:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
to:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
Changed line 205 from:
17.x
to:
All versions
Changed line 207 from:
Investigation Complete
to:
Resolved
Changed lines 209-210 from:
Fixed in Chrome \\
v. 67.0.3396.0
to:
NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
Changed line 213 from:
MOB-1018
to:
PC-13311
Changed line 215 from:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
to:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
Changed line 219 from:
Resolved
to:
Investigation Complete
Changed lines 221-222 from:
1.0.1783
to:
Fixed in Chrome \\
v
. 67.0.3396.0
Changed line 225 from:
MOB-931
to:
MOB-1018
Changed line 227 from:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
to:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
Changed line 231 from:
Investigation Complete
to:
Resolved
Changed line 233 from:
Known limitation
to:
1.0.1783
Changed line 236 from:
MOB-863
to:
MOB-931
Changed line 238 from:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
to:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
Changed line 242 from:
Resolved
to:
Investigation Complete
Changed line 244 from:
See more info
to:
Known limitation
Changed line 247 from:
MOB-930
to:
MOB-863
Changed line 249 from:
DNS SEC with Cent OS [[#i930| More info...]]
to:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
Changed lines 252-253 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 255 from:
In Progress
to:
See more info
Changed line 258 from:
MOB-563
to:
MOB-930
Changed line 260 from:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
to:
DNS SEC with Cent OS [[#i930| More info...]]
Changed lines 263-264 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 266 from:
1.0.840
to:
In Progress
Changed line 269 from:
MOB-891
to:
MOB-563
Changed line 271 from:
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Added lines 277-287:
1.0.840
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
MOB-891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
Changed lines 299-302 from:


[[#i1612]]
to:
[[#i1660]]
Added lines 304-317:
!!!MOB-660: Configure Mobility Printer Properties Defaults

Currently we do not check the printer properties option on a print queue to be able to see what the default is. We ignore the colour and duplexing settings.

For example, if you set the printer properties on the print server to Black and White, on the client device adding the printer it will be set as colour by default.

We have an open feature request to be able to have more control over the print queue defaults.


[[#i1612]]

\\
\\

Deleted line 319:
Deleted line 332:
Added lines 29-30:
Open
(:cell :)
Deleted lines 31-32:
(:cell :)
Workaround available
July 05, 2019, at 09:36 PM by Eric - Adding MOB-1612
Changed line 22 from:
MOB-1470
to:
MOB-1612
Changed lines 24-25 from:
Mobility client installation fails  when a space is used in a user's password
[[#i1470| More info...]]
to:
Checkboxes showing up as odd symbols or black boxes
[[#i1612| More info...]]
Changed line 29 from:
Workaround
to:
In Progress
Changed line 35 from:
MOB-1656
to:
MOB-1470
Changed lines 37-38 from:
Printing fails on a Mobility Linux box when LPR isn't installed.
[[#i1656| More info...]]
to:
Mobility client installation fails  when a space is used in a user's password
[[#i1470| More info...]]
Changed line 48 from:
MOB-1101
to:
MOB-1656
Changed lines 50-51 from:
DNS fails after restarting Mobility Linux box - iptables
[[#i1101| More info...]]
to:
Printing fails on a Mobility Linux box when LPR isn't installed.
[[#i1656| More info...]]
Added line 58:
Changed line 61 from:
MOB-1472
to:
MOB-1101
Changed lines 63-64 from:
Mobility Print Server failed to install on 32-bit systems.
[[#i1472| More info...]]
to:
DNS fails after restarting Mobility Linux box - iptables
[[#i1101| More info...]]
Changed lines 66-68 from:
1.0.2269
(:cell class=resolved :)
Resolved
to:
All Versions
(:cell class=unresolved :)
Workaround
Changed line 70 from:
1.0.2286
to:
Workaround available
Changed line 73 from:
MOB-1312
to:
MOB-1472
Changed lines 75-76 from:
Windows Clients try to connect on previously active NICs with their original Domain Search Suffix if multiple NICs or Domain Search Suffixs are used within an environment.
[[#i1312
| More info...]]
to:
Mobility Print Server failed to install on 32-bit systems.
[[#i1472|
More info...]]
Changed lines 78-80 from:
All Versions
(:cell class=unresolved :)
Open
to:
1.0.2269
(:cell class=resolved :)
Resolved
Changed lines 82-83 from:
Workaround available \\
In Progress
to:
1.0.2286
Changed line 85 from:
MOB-1298
to:
MOB-1312
Changed lines 87-88 from:
Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.
[[#i1298|
More info...]]
to:
Windows Clients try to connect on previously active NICs with their original Domain Search Suffix if multiple NICs or Domain Search Suffixs are used within an environment.
[[#i1312
| More info...]]
Changed lines 91-92 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 94-95 from:
1.0.2137
to:
Workaround available \\
In Progress
Changed line 98 from:
MOB-1205
to:
MOB-1298
Changed lines 100-101 from:
When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).  [[#i1205| More info...]]
to:
Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.
[[#i1298| More info...]]
Changed line 107 from:
1.0.2269
to:
1.0.2137
Changed line 110 from:
MOB-1264
to:
MOB-1205
Changed line 112 from:
Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
to:
When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).  [[#i1205| More info...]]
Changed lines 115-116 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 118 from:
In Progress
to:
1.0.2269
Changed line 121 from:
PC-14910
to:
MOB-1264
Changed line 123 from:
Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
to:
Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
Changed line 132 from:
MOB-1131
to:
PC-14910
Changed line 134 from:
When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
to:
Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
Changed line 138 from:
Workaround
to:
Open
Changed lines 140-141 from:
Workaround\\
in 1.0.2304
to:
In Progress
Changed line 143 from:
PC-13495
to:
MOB-1131
Changed line 145 from:
Unable to print secure PDFs from Windows [[#i13495| More info...]]
to:
When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
Changed lines 147-149 from:
v1.0.1781+
(:cell class=resolved :)
Resolved
to:
All Versions
(:cell class=unresolved :)
Workaround
Changed lines 151-152 from:
1.0.2081
to:
Workaround\\
in
1.0.2304
Changed line 155 from:
MOB-1132
to:
PC-13495
Changed line 157 from:
Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
to:
Unable to print secure PDFs from Windows [[#i13495| More info...]]
Changed line 163 from:
1.0.1793
to:
1.0.2081
Changed line 166 from:
MOB-1080
to:
MOB-1132
Changed line 168 from:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
to:
Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
Changed line 170 from:
All versions
to:
v1.0.1781+
Changed line 174 from:
18.1.3
to:
1.0.1793
Changed line 177 from:
PC-12998
to:
MOB-1080
Changed line 179 from:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
to:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
Changed lines 185-186 from:
NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
to:
18.1.3
Changed line 188 from:
PC-13311
to:
PC-12998
Changed line 190 from:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
to:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
Changed line 192 from:
17.x
to:
All versions
Changed line 194 from:
Investigation Complete
to:
Resolved
Changed lines 196-197 from:
Fixed in Chrome \\
v. 67.0.3396.0
to:
NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
Changed line 200 from:
MOB-1018
to:
PC-13311
Changed line 202 from:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
to:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
Changed line 206 from:
Resolved
to:
Investigation Complete
Changed lines 208-209 from:
1.0.1783
to:
Fixed in Chrome \\
v
. 67.0.3396.0
Changed line 212 from:
MOB-931
to:
MOB-1018
Changed line 214 from:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
to:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
Changed line 218 from:
Investigation Complete
to:
Resolved
Changed line 220 from:
Known limitation
to:
1.0.1783
Changed line 223 from:
MOB-863
to:
MOB-931
Changed line 225 from:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
to:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
Changed line 229 from:
Resolved
to:
Investigation Complete
Changed line 231 from:
See more info
to:
Known limitation
Changed line 234 from:
MOB-930
to:
MOB-863
Changed line 236 from:
DNS SEC with Cent OS [[#i930| More info...]]
to:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
Changed lines 239-240 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 242 from:
In Progress
to:
See more info
Changed line 245 from:
MOB-563
to:
MOB-930
Changed line 247 from:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
to:
DNS SEC with Cent OS [[#i930| More info...]]
Changed lines 250-251 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 253 from:
1.0.840
to:
In Progress
Changed line 256 from:
MOB-891
to:
MOB-563
Changed line 258 from:
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Added lines 264-274:
1.0.840
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
MOB-891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 286-301:


[[#i1612]]

\\
\\

!!!MOB-1612: Checkboxes showing up as odd symbols or black boxes


When printing from certain web based platforms, including Dotloop , users may experience odd character rendering on certain PDF documents.

We have had reports that checkboxes on interactive PDFs will be distorted or missing.

Development is currently working on a way to correct this behavior and this should be resolved in a future release of PaperCut Mobility Print.

Added line 275:
Changed lines 277-278 from:
to:
\\
Added lines 289-290:

\\
Changed line 22 from:
MOB-1656
to:
MOB-1470
Changed lines 24-25 from:
Printing fails on a Mobility Linux box when LPR isn't installed.
[[#i1656| More info...]]
to:
Mobility client installation fails  when a space is used in a user's password
[[#i1470| More info...]]
Added line 32:
Changed line 35 from:
MOB-1101
to:
MOB-1656
Changed lines 37-38 from:
DNS fails after restarting Mobility Linux box - iptables
[[#i1101| More info...]]
to:
Printing fails on a Mobility Linux box when LPR isn't installed.
[[#i1656| More info...]]
Added line 45:
Changed line 48 from:
MOB-1472
to:
MOB-1101
Changed lines 50-51 from:
Mobility Print Server failed to install on 32-bit systems.
[[#i1472| More info...]]
to:
DNS fails after restarting Mobility Linux box - iptables
[[#i1101| More info...]]
Changed lines 53-55 from:
1.0.2269
(:cell class=resolved :)
Resolved
to:
All Versions
(:cell class=unresolved :)
Workaround
Changed line 57 from:
1.0.2286
to:
Workaround available
Changed line 60 from:
MOB-1312
to:
MOB-1472
Changed lines 62-63 from:
Windows Clients try to connect on previously active NICs with their original Domain Search Suffix if multiple NICs or Domain Search Suffixs are used within an environment.
[[#i1312
| More info...]]
to:
Mobility Print Server failed to install on 32-bit systems.
[[#i1472|
More info...]]
Changed lines 65-67 from:
All Versions
(:cell class=unresolved :)
Open
to:
1.0.2269
(:cell class=resolved :)
Resolved
Changed lines 69-70 from:
Workaround available \\
In Progress
to:
1.0.2286
Changed line 72 from:
MOB-1298
to:
MOB-1312
Changed lines 74-75 from:
Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.
[[#i1298|
More info...]]
to:
Windows Clients try to connect on previously active NICs with their original Domain Search Suffix if multiple NICs or Domain Search Suffixs are used within an environment.
[[#i1312
| More info...]]
Changed lines 78-79 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 81-82 from:
1.0.2137
to:
Workaround available \\
In Progress
Changed line 85 from:
MOB-1205
to:
MOB-1298
Changed lines 87-88 from:
When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).  [[#i1205| More info...]]
to:
Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.
[[#i1298| More info...]]
Changed line 94 from:
1.0.2269
to:
1.0.2137
Changed line 97 from:
MOB-1264
to:
MOB-1205
Changed line 99 from:
Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
to:
When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).  [[#i1205| More info...]]
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(:cell class=unresolved :)
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Resolved
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In Progress
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1.0.2269
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PC-14910
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MOB-1264
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Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
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Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
Changed line 119 from:
MOB-1131
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PC-14910
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When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
to:
Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
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Workaround
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Open
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Workaround\\
in 1.0.2304
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PC-13495
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MOB-1131
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Unable to print secure PDFs from Windows [[#i13495| More info...]]
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When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
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(:cell class=resolved :)
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(:cell class=unresolved :)
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Workaround\\
in
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MOB-1132
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PC-13495
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Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
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Unable to print secure PDFs from Windows [[#i13495| More info...]]
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1.0.1793
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1.0.2081
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MOB-1080
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MOB-1132
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Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
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Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
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All versions
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v1.0.1781+
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18.1.3
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1.0.1793
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PC-12998
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MOB-1080
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PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
to:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
Changed lines 172-173 from:
NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
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18.1.3
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PC-13311
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PC-12998
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Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
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PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
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17.x
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All versions
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Investigation Complete
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Resolved
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Fixed in Chrome \\
v. 67.0.3396.0
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NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
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MOB-1018
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PC-13311
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With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
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Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
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Investigation Complete
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1.0.1783
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Fixed in Chrome \\
v
. 67.0.3396.0
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MOB-931
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MOB-1018
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`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
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With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
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Known limitation
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1.0.1783
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MOB-863
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MOB-931
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Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
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`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
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Investigation Complete
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See more info
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Known limitation
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MOB-930
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MOB-863
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DNS SEC with Cent OS [[#i930| More info...]]
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Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
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See more info
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MOB-563
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MOB-930
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When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
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DNS SEC with Cent OS [[#i930| More info...]]
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MOB-891
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MOB-563
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The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
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When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Added lines 251-261:
1.0.840
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
MOB-891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 273-285:

[[#i1470]]
\\

!!!MOB-1470: Mobility client installation fails  when a space is used in a user's password


When using a space in a password, the password will not get validated using Mobility Print on Windows. When installing the PC mobility client with a user that has a space in his password (ex. 'hi john') the installation fails with a message "Failed to setup the printer. The installation will be terminated."

One of the options to workaround this is to remove the space from the password. Another option that we have found out is that you could use quotes around the space for the password to work. For example: Pass" "word

We are planning to fix this issue in the next release.

June 25, 2019, at 04:48 PM by Jemma Roxburgh -
Changed line 264 from:
We have had some customers come across an issue when installing Mobility print on an Ubuntu box they ran into an issue where LPR isn't installed by default or included in the main CUPS packages. To be able to print via Mobility and using this OS, LPR needs to be installed otherwise printing fail.
to:
We have had some customers come across an issue when installing Mobility print on an Ubuntu box they ran into an issue where LPR isn't installed by default or included in the main CUPS packages. To be able to print via Mobility and using this OS, LPR needs to be installed otherwise printing will fail.
June 25, 2019, at 04:41 PM by Jemma Roxburgh - MOB-1656
Changed line 22 from:
MOB-1101
to:
MOB-1656
Changed lines 24-25 from:
DNS fails after restarting Mobility Linux box - iptables
[[#i1101| More info...]]
to:
Printing fails on a Mobility Linux box when LPR isn't installed.
[[#i1656| More info...]]
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MOB-1472
to:
MOB-1101
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Mobility Print Server failed to install on 32-bit systems.
[[#i1472| More info...]]
to:
DNS fails after restarting Mobility Linux box - iptables
[[#i1101| More info...]]
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1.0.2269
(:cell class=resolved :)
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All Versions
(:cell class=unresolved :)
Workaround
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1.0.2286
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Workaround available
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MOB-1312
to:
MOB-1472
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Windows Clients try to connect on previously active NICs with their original Domain Search Suffix if multiple NICs or Domain Search Suffixs are used within an environment.
[[#i1312
| More info...]]
to:
Mobility Print Server failed to install on 32-bit systems.
[[#i1472|
More info...]]
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All Versions
(:cell class=unresolved :)
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to:
1.0.2269
(:cell class=resolved :)
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Workaround available \\
In Progress
to:
1.0.2286
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MOB-1298
to:
MOB-1312
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Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.
[[#i1298|
More info...]]
to:
Windows Clients try to connect on previously active NICs with their original Domain Search Suffix if multiple NICs or Domain Search Suffixs are used within an environment.
[[#i1312
| More info...]]
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(:cell class=resolved :)
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(:cell class=unresolved :)
Open
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1.0.2137
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Workaround available \\
In Progress
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MOB-1205
to:
MOB-1298
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When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).  [[#i1205| More info...]]
to:
Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.
[[#i1298| More info...]]
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1.0.2269
to:
1.0.2137
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MOB-1264
to:
MOB-1205
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Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
to:
When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).  [[#i1205| More info...]]
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(:cell class=unresolved :)
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to:
(:cell class=resolved :)
Resolved
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In Progress
to:
1.0.2269
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PC-14910
to:
MOB-1264
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Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
to:
Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
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MOB-1131
to:
PC-14910
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When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
to:
Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
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Workaround
to:
Open
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Workaround\\
in 1.0.2304
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In Progress
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PC-13495
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MOB-1131
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Unable to print secure PDFs from Windows [[#i13495| More info...]]
to:
When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
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v1.0.1781+
(:cell class=resolved :)
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All Versions
(:cell class=unresolved :)
Workaround
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1.0.2081
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Workaround\\
in
1.0.2304
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MOB-1132
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PC-13495
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Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
to:
Unable to print secure PDFs from Windows [[#i13495| More info...]]
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1.0.1793
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1.0.2081
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MOB-1080
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MOB-1132
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Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
to:
Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
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All versions
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v1.0.1781+
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18.1.3
to:
1.0.1793
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PC-12998
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MOB-1080
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PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
to:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
Changed lines 158-159 from:
NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
to:
18.1.3
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PC-13311
to:
PC-12998
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Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
to:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
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17.x
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All versions
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Investigation Complete
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Resolved
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Fixed in Chrome \\
v. 67.0.3396.0
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NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
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MOB-1018
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PC-13311
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With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
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Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
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Investigation Complete
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Fixed in Chrome \\
v
. 67.0.3396.0
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MOB-931
to:
MOB-1018
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`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
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With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
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1.0.1783
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MOB-863
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MOB-931
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Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
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`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
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Investigation Complete
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See more info
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Known limitation
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MOB-930
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MOB-863
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DNS SEC with Cent OS [[#i930| More info...]]
to:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
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(:cell class=resolved :)
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See more info
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MOB-930
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When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
to:
DNS SEC with Cent OS [[#i930| More info...]]
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(:cell class=resolved :)
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(:cell class=unresolved :)
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1.0.840
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MOB-891
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MOB-563
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The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Added lines 237-247:
1.0.840
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
MOB-891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
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[[#i1101]]
to:
[[#i1656]]
Added lines 261-283:

!!!MOB-1656: Printing fails on a Mobility Linux box when LPR isn't installed.

We have had some customers come across an issue when installing Mobility print on an Ubuntu box they ran into an issue where LPR isn't installed by default or included in the main CUPS packages. To be able to print via Mobility and using this OS, LPR needs to be installed otherwise printing fail.

# Ubuntu 16.04 doesn't come with LPR, so make sure it is installed before trying to use Mobility Print.
# The version of LPR that you get if you run `sudo apt install lpr` doesn't support options (-o) so this stops things from work.
#In the Mobility logs you will see:
->```2018/08/03 16:27:48 mobility-print: STDOUT|==================================================
->2018/08/03 16:27:48 mobility-print: STDOUT|stderr=Failed to print, error The command returned with error, usage: lpr [-cdfghlmnpqrstv] [-#num] [-1234 font] [-C class] [-i [numcols]]
->2018/08/03 16:27:48 mobility-print: STDOUT| [-J job] [-Pprinter] [-T title] [-U user] [-wnum] [name ...]
->2018/08/03 16:27:48 mobility-print: STDOUT|: exit status 1
->2018/08/03 16:27:48 mobility-print: STDOUT|
->2018/08/03 16:27:48 mobility-print: STDOUT|==================================================
->2018/08/03 16:27:48 mobility-print: STDOUT| {"src":"spooler.go:161"}```

To fix this problem run [@sudo apt install cups-bsd@] which includes a more up to date LPR command which does support the options needed.

At PaperCut we are looking to see if part of the installer we can check if the lpr command is available and if it supports the -O option. Keep an eye out for updates on this page.


[[#i1101]]

Changed lines 285-286 from:
to:
\\
Changed line 297 from:
We are currently looking at ways to prevent this happening from within PaperCut,
to:
We are currently looking at ways to prevent this happening from within PaperCut.
June 25, 2019, at 04:26 PM by Jemma Roxburgh -
Changed line 280 from:
Current workaround is to disable periphery NICs that are not needed or not in use to isolate the Domain Search Suffix needed for the Mobility Print Windows Client machine. For instance; disabling the Ethernet Adaptor when a Laptop is using only WiFi.
to:
Current workaround is to disable periphery NICs that are not needed or not in use to isolate the Domain Search Suffix needed for the Mobility Print Windows Client machine. For instance; disabling the Ethernet Adaptor when a Laptop is using only [=WiFi=].
June 25, 2019, at 04:16 PM by Jemma Roxburgh - MOB-1101
June 25, 2019, at 04:16 PM by Jemma Roxburgh - MOB-1101
Deleted line 20:
Changed line 22 from:
MOB-1472
to:
MOB-1101
Changed lines 24-25 from:
Mobility Print Server failed to install on 32-bit systems.
[[#i1472| More info...]]
to:
DNS fails after restarting Mobility Linux box - iptables
[[#i1101| More info...]]
Changed lines 27-29 from:
1.0.2269
(:cell class=resolved :)
Resolved
to:
All Versions
(:cell class=unresolved :)
Workaround
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1.0.2286
to:
Workaround available
Deleted lines 32-33:

Changed line 34 from:
MOB-1312
to:
MOB-1472
Changed lines 36-37 from:
Windows Clients try to connect on previously active NICs with their original Domain Search Suffix if multiple NICs or Domain Search Suffixs are used within an environment.
[[#i1312
| More info...]]
to:
Mobility Print Server failed to install on 32-bit systems.
[[#i1472|
More info...]]
Changed lines 39-41 from:
All Versions
(:cell class=unresolved :)
Open
to:
1.0.2269
(:cell class=resolved :)
Resolved
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Workaround available \\
In Progress
to:
1.0.2286
Changed line 46 from:
MOB-1298
to:
MOB-1312
Changed lines 48-49 from:
Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.
[[#i1298|
More info...]]
to:
Windows Clients try to connect on previously active NICs with their original Domain Search Suffix if multiple NICs or Domain Search Suffixs are used within an environment.
[[#i1312
| More info...]]
Changed lines 52-53 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 55-56 from:
1.0.2137
to:
Workaround available \\
In Progress
Changed line 59 from:
MOB-1205
to:
MOB-1298
Changed lines 61-62 from:
When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).  [[#i1205| More info...]]
to:
Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.
[[#i1298| More info...]]
Changed line 68 from:
1.0.2269
to:
1.0.2137
Changed line 71 from:
MOB-1264
to:
MOB-1205
Changed line 73 from:
Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
to:
When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).  [[#i1205| More info...]]
Changed lines 76-77 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
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In Progress
to:
1.0.2269
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PC-14910
to:
MOB-1264
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Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
to:
Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
Changed line 93 from:
MOB-1131
to:
PC-14910
Changed line 95 from:
When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
to:
Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
Changed line 99 from:
Workaround
to:
Open
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Workaround\\
in 1.0.2304
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In Progress
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PC-13495
to:
MOB-1131
Changed line 106 from:
Unable to print secure PDFs from Windows [[#i13495| More info...]]
to:
When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
Changed lines 108-110 from:
v1.0.1781+
(:cell class=resolved :)
Resolved
to:
All Versions
(:cell class=unresolved :)
Workaround
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1.0.2081
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Workaround\\
in
1.0.2304
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MOB-1132
to:
PC-13495
Changed line 118 from:
Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
to:
Unable to print secure PDFs from Windows [[#i13495| More info...]]
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1.0.1793
to:
1.0.2081
Changed line 127 from:
MOB-1080
to:
MOB-1132
Changed line 129 from:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
to:
Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
Changed line 131 from:
All versions
to:
v1.0.1781+
Changed line 135 from:
18.1.3
to:
1.0.1793
Changed line 138 from:
PC-12998
to:
MOB-1080
Changed line 140 from:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
to:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
Changed lines 146-147 from:
NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
to:
18.1.3
Changed line 149 from:
PC-13311
to:
PC-12998
Changed line 151 from:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
to:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
Changed line 153 from:
17.x
to:
All versions
Changed line 155 from:
Investigation Complete
to:
Resolved
Changed lines 157-158 from:
Fixed in Chrome \\
v. 67.0.3396.0
to:
NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
Changed line 161 from:
MOB-1018
to:
PC-13311
Changed line 163 from:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
to:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
Changed line 167 from:
Resolved
to:
Investigation Complete
Changed lines 169-170 from:
1.0.1783
to:
Fixed in Chrome \\
v
. 67.0.3396.0
Changed line 173 from:
MOB-931
to:
MOB-1018
Changed line 175 from:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
to:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
Changed line 179 from:
Investigation Complete
to:
Resolved
Changed line 181 from:
Known limitation
to:
1.0.1783
Changed line 184 from:
MOB-863
to:
MOB-931
Changed line 186 from:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
to:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
Changed line 190 from:
Resolved
to:
Investigation Complete
Changed line 192 from:
See more info
to:
Known limitation
Changed line 195 from:
MOB-930
to:
MOB-863
Changed line 197 from:
DNS SEC with Cent OS [[#i930| More info...]]
to:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
Changed lines 200-201 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 203 from:
In Progress
to:
See more info
Changed line 206 from:
MOB-563
to:
MOB-930
Changed line 208 from:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
to:
DNS SEC with Cent OS [[#i930| More info...]]
Changed lines 211-212 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 214 from:
1.0.840
to:
In Progress
Changed line 217 from:
MOB-891
to:
MOB-563
Changed line 219 from:
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Added lines 225-235:
1.0.840
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
MOB-891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 247-262:
[[#i1101]]

\\
\\

!!!MOB-1101: DNS fails after restarting Mobility Linux box - iptables

When installing Mobility Print on a Linux box (reported on Debian, Centos and Ubuntu) it appears that the iptable config doesn’t seem to take the rule, whereby traffic gets redirected from port 53 to 9153. In short, this rule after a reboot doesn’t commit properly so Mobility stops working.

Confirmed resolution for this has been to Install a package called iptables-services on the Mobility Linux box by doing the following;
#yum install iptables-services
#lauche DNSTASKS scripts (/opt/papercut/pc-mobility-print/dnstasks)
#service iptables save (saving iptables rules)
#chkconfig iptables on (enable iptables after reboot)

We are currently looking at ways to prevent this happening from within PaperCut,
May 23, 2019, at 03:39 PM by Aaron Pouliot - Updated MOB-931 to mention that other AirPrint/Bonjour solutions are affected as well
Changed line 401 from:
This seems to be a limitation with only with Microsoft Word on `MacOS. In our testing we found that other office applications like Excel, Notes and `PowerPoint don't have this issue.  In our testing we've found that other AirPrint/Bonjour solutions are affected as well, not just PaperCut Mobility Print.
to:
This seems to be a limitation with only with Microsoft Word on `MacOS. In our testing we found that other Office applications like Excel, Notes and `PowerPoint don't have this issue.  We also discovered that other AirPrint/Bonjour solutions are affected as well, not just PaperCut Mobility Print.
May 23, 2019, at 03:38 PM by Aaron Pouliot - Updated MOB-931 to mention that other AirPrint/Bonjour solutions are affected as well
Changed line 401 from:
This behaviour is only with Microsoft Word on `MacOS, other office applications like Excel, Notes and `PowerPoint don't have this issue.
to:
This seems to be a limitation with only with Microsoft Word on `MacOS. In our testing we found that other office applications like Excel, Notes and `PowerPoint don't have this issue.  In our testing we've found that other AirPrint/Bonjour solutions are affected as well, not just PaperCut Mobility Print.
April 08, 2019, at 12:53 AM by timg - Updated info on MOB-1131
Changed line 101 from:
Open
to:
Workaround
Changed lines 103-104 from:
In Progress
to:
Workaround\\
in 1.0.2304
Added lines 313-327:

With version 1.0.2304, it is now possible to configure the iOSAutoRotate option to resolve the issue:

#Install a [=MacOS=] Mobility Print Server >= 1.0.2304
#Edit pc-mobility-print.conf
#Add "-features=iOSAutoRotate" in the Args array within the Services section
#Restart the Mobility Print service
#Send the landscape document via iOS onto a Mobility Print queue

Why is this not enabled by default?

There is a process used to detect the page dimensions of the document - which we then use to infer the orientation. Unfortunately, this proces requires reading the whole document into memory. This can be problematic if there are multiple big jobs from iOS clients being sent to the server.

There is another method that we are currently exploring, but in the meantime if there is not a large number of big iOS print jobs being printed, it should be safe to try the workaround above.

March 29, 2019, at 04:39 AM by Mel Zouzoulas - Added MOB-1472
Deleted line 31:
Workaround available \\
March 29, 2019, at 04:39 AM by Mel Zouzoulas - Added MOB-1472
Changed line 23 from:
MOB-1312
to:
MOB-1472
Changed lines 25-26 from:
Windows Clients try to connect on previously active NICs with their original Domain Search Suffix if multiple NICs or Domain Search Suffixs are used within an environment.
[[#i1312
| More info...]]
to:
Mobility Print Server failed to install on 32-bit systems.
[[#i1472|
More info...]]
Changed lines 28-30 from:
All Versions
(:cell class=unresolved :)
Open
to:
1.0.2269
(:cell class=resolved :)
Resolved
Changed line 33 from:
In Progress
to:
1.0.2286
Added lines 35-36:

Changed line 38 from:
MOB-1298
to:
MOB-1312
Changed lines 40-41 from:
Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.
[[#i1298|
More info...]]
to:
Windows Clients try to connect on previously active NICs with their original Domain Search Suffix if multiple NICs or Domain Search Suffixs are used within an environment.
[[#i1312
| More info...]]
Changed lines 44-45 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 47-48 from:
1.0.2137
to:
Workaround available \\
In Progress
Changed line 51 from:
MOB-1205
to:
MOB-1298
Changed lines 53-54 from:
When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).  [[#i1205| More info...]]
to:
Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.
[[#i1298| More info...]]
Changed line 60 from:
1.0.2269
to:
1.0.2137
Changed line 63 from:
MOB-1264
to:
MOB-1205
Changed line 65 from:
Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
to:
When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).  [[#i1205| More info...]]
Changed lines 68-69 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 71 from:
In Progress
to:
1.0.2269
Changed line 74 from:
PC-14910
to:
MOB-1264
Changed line 76 from:
Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
to:
Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
Changed line 85 from:
MOB-1131
to:
PC-14910
Changed line 87 from:
When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
to:
Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
Changed line 96 from:
PC-13495
to:
MOB-1131
Changed line 98 from:
Unable to print secure PDFs from Windows [[#i13495| More info...]]
to:
When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
Changed lines 100-102 from:
v1.0.1781+
(:cell class=resolved :)
Resolved
to:
All Versions
(:cell class=unresolved :)
Open
Changed line 104 from:
1.0.2081
to:
In Progress
Changed line 107 from:
MOB-1132
to:
PC-13495
Changed line 109 from:
Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
to:
Unable to print secure PDFs from Windows [[#i13495| More info...]]
Changed line 115 from:
1.0.1793
to:
1.0.2081
Changed line 118 from:
MOB-1080
to:
MOB-1132
Changed line 120 from:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
to:
Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
Changed line 122 from:
All versions
to:
v1.0.1781+
Changed line 126 from:
18.1.3
to:
1.0.1793
Changed line 129 from:
PC-12998
to:
MOB-1080
Changed line 131 from:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
to:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
Changed lines 137-138 from:
NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
to:
18.1.3
Changed line 140 from:
PC-13311
to:
PC-12998
Changed line 142 from:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
to:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
Changed line 144 from:
17.x
to:
All versions
Changed line 146 from:
Investigation Complete
to:
Resolved
Changed lines 148-149 from:
Fixed in Chrome \\
v. 67.0.3396.0
to:
NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
Changed line 152 from:
MOB-1018
to:
PC-13311
Changed line 154 from:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
to:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
Changed line 158 from:
Resolved
to:
Investigation Complete
Changed lines 160-161 from:
1.0.1783
to:
Fixed in Chrome \\
v
. 67.0.3396.0
Changed line 164 from:
MOB-931
to:
MOB-1018
Changed line 166 from:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
to:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
Changed line 170 from:
Investigation Complete
to:
Resolved
Changed line 172 from:
Known limitation
to:
1.0.1783
Changed line 175 from:
MOB-863
to:
MOB-931
Changed line 177 from:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
to:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
Changed line 181 from:
Resolved
to:
Investigation Complete
Changed line 183 from:
See more info
to:
Known limitation
Changed line 186 from:
MOB-930
to:
MOB-863
Changed line 188 from:
DNS SEC with Cent OS [[#i930| More info...]]
to:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
Changed lines 191-192 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 194 from:
In Progress
to:
See more info
Changed line 197 from:
MOB-563
to:
MOB-930
Changed line 199 from:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
to:
DNS SEC with Cent OS [[#i930| More info...]]
Changed lines 202-203 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 205 from:
1.0.840
to:
In Progress
Changed line 208 from:
MOB-891
to:
MOB-563
Changed line 210 from:
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Added lines 216-226:
1.0.840
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
MOB-891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 238-247:

[[#i1472]]

\\
\\

!!!MOB-1472: Mobility Print Server failed to install on 32-bit systems.

This has been fixed in Mobility Print Server version 1.0.2286.

March 22, 2019, at 02:49 AM by Mel Zouzoulas - Updated MOB-1205
Changed lines 53-54 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 56 from:
1.0.2137
to:
1.0.2269
Changed line 251 from:
Some customers have reported then printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11). One customer was able to workaround this issue by setting a specific tray as Tabloid on the Sharp driver properties page, then when users select Tabloid as an option it would print correctly.
to:
Some customers have reported then printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11). One customer was able to workaround this issue by setting a specific tray as Tabloid on the Sharp driver properties page, then when users select Tabloid as an option it would print correctly. This is now fixed in Mobility Print version 1.0.2269.
March 21, 2019, at 11:45 PM by Dug Holmes - Corrected typo MOB-1131 ...but can affect [effect] other drivers...
Changed line 287 from:
The issue normally occurs when using the Mac generic PostScript Driver but can effect other drivers.
to:
The issue normally occurs when using the Mac generic PostScript Driver but can affect other drivers.
March 04, 2019, at 10:21 PM by timg - Updated MOB/PC labels
Changed line 23 from:
1312
to:
MOB-1312
Changed line 36 from:
1298
to:
MOB-1298
Changed line 48 from:
1205
to:
MOB-1205
Changed line 59 from:
1264
to:
MOB-1264
Changed line 70 from:
14910
to:
PC-14910
Changed line 81 from:
1131
to:
MOB-1131
Changed line 92 from:
13495
to:
PC-13495
Changed line 103 from:
1132
to:
MOB-1132
Changed line 114 from:
1080
to:
MOB-1080
Changed line 125 from:
12998
to:
PC-12998
Changed line 137 from:
13311
to:
PC-13311
Changed line 149 from:
1018
to:
MOB-1018
Changed line 160 from:
931
to:
MOB-931
Changed line 171 from:
863
to:
MOB-863
Changed line 182 from:
930
to:
MOB-930
Changed line 193 from:
563
to:
MOB-563
Changed line 204 from:
891
to:
MOB-891
Changed lines 228-229 from:
!!!1312: Windows Clients try to connect on previously active NICs with their original Domain Search Suffix if multiple NICs or Domain Search Suffixs are used within an environment.
to:
!!!MOB-1312: Windows Clients try to connect on previously active NICs with their original Domain Search Suffix if multiple NICs or Domain Search Suffixs are used within an environment.
Changed lines 237-238 from:
!!!1298: Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.
to:
!!!MOB-1298: Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.
Changed line 250 from:
!!!1205: When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).
to:
!!!MOB-1205: When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).
Changed lines 258-259 from:
!!!1264: Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.
to:
!!!MOB-1264: Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.
Changed lines 273-274 from:
!!!14910: Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver
to:
!!!PC-14910: Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver
Changed lines 284-285 from:
!!!1131: When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly
to:
!!!MOB-1131: When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly
Changed lines 295-296 from:
!!!13495: Unable to print secure PDFs from Windows
to:
!!!PC-13495: Unable to print secure PDFs from Windows
Changed lines 304-305 from:
!!!1132: Unable to print A3 from `MacOS since Mobility Print version 1.0.1781
to:
!!!MOB-1132: Unable to print A3 from `MacOS since Mobility Print version 1.0.1781
Changed lines 313-314 from:
!!!1080: Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install
to:
!!!MOB-1080: Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install
Changed lines 325-326 from:
!!!12998: `PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0
to:
!!!PC-12998: `PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0
Changed lines 334-335 from:
!!!13311: `Users color selection ignored when printing from the Chrome browser on Windows
to:
!!!PC-13311: `Users color selection ignored when printing from the Chrome browser on Windows
Changed line 347 from:
!!!1018: `Users color selection ignored with certain print drivers
to:
!!!MOB-1018: `Users color selection ignored with certain print drivers
Changed lines 359-360 from:
!!!931: `MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection
to:
!!!MOB-931: `MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection
Changed lines 378-379 from:
!!!863: Print job's owner changed to SYSTEM or GUEST
to:
!!!MOB-863: Print job's owner changed to SYSTEM or GUEST
Changed lines 388-389 from:
!!!930:  DNS SEC with Cent OS
to:
!!!MOB-930:  DNS SEC with Cent OS
Changed lines 399-400 from:
!!!563: When printing from an iOS device, I get the message "The printer is no longer available."
to:
!!!MOB-563: When printing from an iOS device, I get the message "The printer is no longer available."
Changed line 411 from:
!!!891: The print queues aren't visible on devices that are running iOS 11 beta
to:
!!!MOB-891: The print queues aren't visible on devices that are running iOS 11 beta
March 04, 2019, at 10:38 AM by Jack Lawless - Added 1312.
Changed line 23 from:
1298
to:
1312
Changed lines 25-26 from:
Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.
[[#i1298|
More info...]]
to:
Windows Clients try to connect on previously active NICs with their original Domain Search Suffix if multiple NICs or Domain Search Suffixs are used within an environment.
[[#i1312
| More info...]]
Changed lines 29-30 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 32-33 from:
1.0.2137
to:
Workaround available \\
In Progress
Changed line 36 from:
1205
to:
1298
Changed lines 38-39 from:
When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).  [[#i1205| More info...]]
to:
Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.
[[#i1298| More info...]]
Changed lines 42-43 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 48 from:
1264
to:
1205
Changed line 50 from:
Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
to:
When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).  [[#i1205| More info...]]
Changed line 56 from:
In Progress
to:
1.0.2137
Changed line 59 from:
14910
to:
1264
Changed line 61 from:
Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
to:
Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
Changed line 70 from:
1131
to:
14910
Changed line 72 from:
When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
to:
Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
Changed line 81 from:
13495
to:
1131
Changed line 83 from:
Unable to print secure PDFs from Windows [[#i13495| More info...]]
to:
When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
Changed lines 85-87 from:
v1.0.1781+
(:cell class=resolved :)
Resolved
to:
All Versions
(:cell class=unresolved :)
Open
Changed line 89 from:
1.0.2081
to:
In Progress
Changed line 92 from:
1132
to:
13495
Changed line 94 from:
Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
to:
Unable to print secure PDFs from Windows [[#i13495| More info...]]
Changed line 100 from:
1.0.1793
to:
1.0.2081
Changed line 103 from:
1080
to:
1132
Changed line 105 from:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
to:
Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
Changed line 107 from:
All versions
to:
v1.0.1781+
Changed line 111 from:
18.1.3
to:
1.0.1793
Changed line 114 from:
12998
to:
1080
Changed line 116 from:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
to:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
Changed lines 122-123 from:
NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
to:
18.1.3
Changed line 125 from:
13311
to:
12998
Changed line 127 from:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
to:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
Changed line 129 from:
17.x
to:
All versions
Changed line 131 from:
Investigation Complete
to:
Resolved
Changed lines 133-134 from:
Fixed in Chrome \\
v. 67.0.3396.0
to:
NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
Changed line 137 from:
1018
to:
13311
Changed line 139 from:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
to:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
Changed line 143 from:
Resolved
to:
Investigation Complete
Changed lines 145-146 from:
1.0.1783
to:
Fixed in Chrome \\
v
. 67.0.3396.0
Changed line 149 from:
931
to:
1018
Changed line 151 from:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
to:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
Changed line 155 from:
Investigation Complete
to:
Resolved
Changed line 157 from:
Known limitation
to:
1.0.1783
Changed line 160 from:
863
to:
931
Changed line 162 from:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
to:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
Changed line 166 from:
Resolved
to:
Investigation Complete
Changed line 168 from:
See more info
to:
Known limitation
Changed line 171 from:
930
to:
863
Changed line 173 from:
DNS SEC with Cent OS [[#i930| More info...]]
to:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
Changed lines 176-177 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 179 from:
In Progress
to:
See more info
Changed line 182 from:
563
to:
930
Changed line 184 from:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
to:
DNS SEC with Cent OS [[#i930| More info...]]
Changed lines 187-188 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 190 from:
1.0.840
to:
In Progress
Changed line 193 from:
891
to:
563
Changed line 195 from:
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Added lines 201-211:
1.0.840
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 223-230:
[[#i1312]]

\\
\\

!!!1312: Windows Clients try to connect on previously active NICs with their original Domain Search Suffix if multiple NICs or Domain Search Suffixs are used within an environment.

Current workaround is to disable periphery NICs that are not needed or not in use to isolate the Domain Search Suffix needed for the Mobility Print Windows Client machine. For instance; disabling the Ethernet Adaptor when a Laptop is using only WiFi.
February 12, 2019, at 07:09 AM by Mel Zouzoulas - Added MOB-1298
Deleted line 222:
February 12, 2019, at 07:08 AM by Mel Zouzoulas - Added MOB-1298
Changed lines 216-218 from:
!!!1298: Google announced that it will [[https://developers.google.com/+/api-shutdown|shutdown the Google+ API]]. This impacts the "Sign in with Google" button for Chromebook Mobility Print users.
to:
!!!1298: Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.

Google announced that it will [[https://developers.google.com/+/api-shutdown|shutdown the Google+ API]]. This impacts the "Sign in with Google" button for Chromebook Mobility Print users.
February 12, 2019, at 07:07 AM by Mel Zouzoulas - Added MOB-1298
Changed line 216 from:
!!!1298: Google announced that it will [shutdown the Google+ API|https://developers.google.com/+/api-shutdown]. This impacts the "Sign in with Google" button for Chromebook Mobility Print users.
to:
!!!1298: Google announced that it will [[https://developers.google.com/+/api-shutdown|shutdown the Google+ API]]. This impacts the "Sign in with Google" button for Chromebook Mobility Print users.
February 12, 2019, at 07:06 AM by Mel Zouzoulas - Added MOB-1298
Added line 21:
Changed line 23 from:
1205
to:
1298
Changed lines 25-26 from:
When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).  [[#i1205| More info...]]
to:
Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.
[[#i1298| More info...]]
Changed lines 29-30 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 32 from:
In Progress
to:
1.0.2137
Changed line 35 from:
1264
to:
1205
Changed line 37 from:
Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
to:
When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).  [[#i1205| More info...]]
Changed line 43 from:
In Progress
to:
1.0.2137
Changed line 46 from:
14910
to:
1264
Changed line 48 from:
Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
to:
Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
Changed line 57 from:
1131
to:
14910
Changed line 59 from:
When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
to:
Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
Changed line 68 from:
13495
to:
1131
Changed line 70 from:
Unable to print secure PDFs from Windows [[#i13495| More info...]]
to:
When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
Changed lines 72-74 from:
v1.0.1781+
(:cell class=resolved :)
Resolved
to:
All Versions
(:cell class=unresolved :)
Open
Changed line 76 from:
1.0.2081
to:
In Progress
Changed line 79 from:
1132
to:
13495
Changed line 81 from:
Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
to:
Unable to print secure PDFs from Windows [[#i13495| More info...]]
Changed line 87 from:
1.0.1793
to:
1.0.2081
Changed line 90 from:
1080
to:
1132
Changed line 92 from:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
to:
Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
Changed line 94 from:
All versions
to:
v1.0.1781+
Changed line 98 from:
18.1.3
to:
1.0.1793
Changed line 101 from:
12998
to:
1080
Changed line 103 from:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
to:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
Changed lines 109-110 from:
NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
to:
18.1.3
Changed line 112 from:
13311
to:
12998
Changed line 114 from:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
to:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
Changed line 116 from:
17.x
to:
All versions
Changed line 118 from:
Investigation Complete
to:
Resolved
Changed lines 120-121 from:
Fixed in Chrome \\
v. 67.0.3396.0
to:
NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
Changed line 124 from:
1018
to:
13311
Changed line 126 from:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
to:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
Changed line 130 from:
Resolved
to:
Investigation Complete
Changed lines 132-133 from:
1.0.1783
to:
Fixed in Chrome \\
v
. 67.0.3396.0
Changed line 136 from:
931
to:
1018
Changed line 138 from:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
to:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
Changed line 142 from:
Investigation Complete
to:
Resolved
Changed line 144 from:
Known limitation
to:
1.0.1783
Changed line 147 from:
863
to:
931
Changed line 149 from:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
to:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
Changed line 153 from:
Resolved
to:
Investigation Complete
Changed line 155 from:
See more info
to:
Known limitation
Changed line 158 from:
930
to:
863
Changed line 160 from:
DNS SEC with Cent OS [[#i930| More info...]]
to:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
Changed lines 163-164 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 166 from:
In Progress
to:
See more info
Changed line 169 from:
563
to:
930
Changed line 171 from:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
to:
DNS SEC with Cent OS [[#i930| More info...]]
Changed lines 174-175 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 177 from:
1.0.840
to:
In Progress
Changed line 180 from:
891
to:
563
Changed line 182 from:
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Added lines 188-198:
1.0.840
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 210-222:

[[#i1298]]

\\
\\

!!!1298: Google announced that it will [shutdown the Google+ API|https://developers.google.com/+/api-shutdown]. This impacts the "Sign in with Google" button for Chromebook Mobility Print users.

Good news is that we fixed this in Mobility Print server version 1.0.2137 and the Chromebook client has been updated so the "Sign in with Google" button will continue to function.

Customers who have disabled auto update on their Mobility Print servers will have to manually upgrade their server to version 1.0.2137 as soon as possible and no later than March 6th 2019. This is also documented in the [[https://www.papercut.com/support/resources/manuals/mobility-print/frontmatter/menu/release-history.html|Mobility Print Release History]].

January 23, 2019, at 07:15 PM by Aaron Pouliot - Added MOB-1205
Changed line 22 from:
MOB-1205
to:
1205
Changed lines 202-203 from:
!!!1205: Some customers have reported then printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11). One customer was able to workaround this issue by setting a specific tray as Tabloid on the Sharp driver properties page, then when users select Tabloid as an option it would print correctly.
to:
!!!1205: When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).
Some customers have reported then printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11). One customer was able to workaround this issue by setting a specific tray as Tabloid on the Sharp driver properties page, then when users select Tabloid as an option it would print correctly.
January 23, 2019, at 07:14 PM by Aaron Pouliot - Added MOB-1205
Changed line 22 from:
1264
to:
MOB-1205
Changed line 24 from:
Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
to:
When printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11).  [[#i1205| More info...]]
Changed line 33 from:
14910
to:
1264
Changed line 35 from:
Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
to:
Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
Changed line 44 from:
1131
to:
14910
Changed line 46 from:
When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
to:
Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
Changed line 55 from:
13495
to:
1131
Changed line 57 from:
Unable to print secure PDFs from Windows [[#i13495| More info...]]
to:
When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
Changed lines 59-61 from:
v1.0.1781+
(:cell class=resolved :)
Resolved
to:
All Versions
(:cell class=unresolved :)
Open
Changed line 63 from:
1.0.2081
to:
In Progress
Changed line 66 from:
1132
to:
13495
Changed line 68 from:
Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
to:
Unable to print secure PDFs from Windows [[#i13495| More info...]]
Changed line 74 from:
1.0.1793
to:
1.0.2081
Changed line 77 from:
1080
to:
1132
Changed line 79 from:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
to:
Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
Changed line 81 from:
All versions
to:
v1.0.1781+
Changed line 85 from:
18.1.3
to:
1.0.1793
Changed line 88 from:
12998
to:
1080
Changed line 90 from:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
to:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
Changed lines 96-97 from:
NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
to:
18.1.3
Changed line 99 from:
13311
to:
12998
Changed line 101 from:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
to:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
Changed line 103 from:
17.x
to:
All versions
Changed line 105 from:
Investigation Complete
to:
Resolved
Changed lines 107-108 from:
Fixed in Chrome \\
v. 67.0.3396.0
to:
NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
Changed line 111 from:
1018
to:
13311
Changed line 113 from:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
to:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
Changed line 117 from:
Resolved
to:
Investigation Complete
Changed lines 119-120 from:
1.0.1783
to:
Fixed in Chrome \\
v
. 67.0.3396.0
Changed line 123 from:
931
to:
1018
Changed line 125 from:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
to:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
Changed line 129 from:
Investigation Complete
to:
Resolved
Changed line 131 from:
Known limitation
to:
1.0.1783
Changed line 134 from:
863
to:
931
Changed line 136 from:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
to:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
Changed line 140 from:
Resolved
to:
Investigation Complete
Changed line 142 from:
See more info
to:
Known limitation
Changed line 145 from:
930
to:
863
Changed line 147 from:
DNS SEC with Cent OS [[#i930| More info...]]
to:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
Changed lines 150-151 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 153 from:
In Progress
to:
See more info
Changed line 156 from:
563
to:
930
Changed line 158 from:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
to:
DNS SEC with Cent OS [[#i930| More info...]]
Changed lines 161-162 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 164 from:
1.0.840
to:
In Progress
Changed line 167 from:
891
to:
563
Changed line 169 from:
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Added lines 175-185:
1.0.840
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 197-203:
[[#i1205]]

\\
\\

!!!1205: Some customers have reported then printing through Mobility Print with Sharp drivers, Ledger (11x17) documents only print as Letter (8.5x11). One customer was able to workaround this issue by setting a specific tray as Tabloid on the Sharp driver properties page, then when users select Tabloid as an option it would print correctly.

January 17, 2019, at 01:07 AM by Mel Zouzoulas -
Changed line 230 from:
When you attempt to print a secure PDF through Mobility Print from Windows, the output will be a blank page with a PostScript error "OFFENDING COMMAND: eexec".  This has been fixed in Mobility Print 1.0.2081. For iOS, we recommend using Polaris Viewer on iOS instead of the default iOS PDF viewer.
to:
When you attempt to print a secure PDF through Mobility Print from Windows, the output will be a blank page with a PostScript error "OFFENDING COMMAND: eexec".  This has been fixed in Mobility Print 1.0.2081. For iOS, we recommend using Polaris Viewer instead of the default iOS PDF viewer.
January 17, 2019, at 01:06 AM by Mel Zouzoulas -
Changed lines 60-61 from:
(:cell class=unresolved :)
Workaround
to:
(:cell class=resolved :)
Resolved
January 17, 2019, at 01:04 AM by Mel Zouzoulas - Updated 13495
Changed line 230 from:
When you attempt to print a secure PDF through Mobility Print from Windows, the output will be a blank page with a PostScript error "OFFENDING COMMAND: eexec".  This has been fixed in Mobility Print 1.0.2081 but there is an open developer ticket to fix an issue with printing from iOS with the default PDF viewer (MOB-1303). Polaris Viewer on iOS works fine.
to:
When you attempt to print a secure PDF through Mobility Print from Windows, the output will be a blank page with a PostScript error "OFFENDING COMMAND: eexec".  This has been fixed in Mobility Print 1.0.2081. For iOS, we recommend using Polaris Viewer on iOS instead of the default iOS PDF viewer.
January 03, 2019, at 04:10 AM by Mel Zouzoulas - Updated 13495
Changed line 230 from:
When you attempt to print a secure PDF through Mobility Print from Windows, the output will be a blank page with a PostScript error "OFFENDING COMMAND: eexec".  This has been fixed in Mobility Print 1.0.2081. There is an open developer ticket to fix an issue with printing from iOS with the default PDF viewer (MOB-1303).
to:
When you attempt to print a secure PDF through Mobility Print from Windows, the output will be a blank page with a PostScript error "OFFENDING COMMAND: eexec".  This has been fixed in Mobility Print 1.0.2081 but there is an open developer ticket to fix an issue with printing from iOS with the default PDF viewer (MOB-1303). Polaris Viewer on iOS works fine.
January 03, 2019, at 04:02 AM by Mel Zouzoulas - Updated 13495
Changed lines 60-61 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Workaround
Changed line 230 from:
When you attempt to print a secure PDF through Mobility Print from Windows, the output will be a blank page with a PostScript error "OFFENDING COMMAND: eexec".  This has been fixed in Mobility Print 1.0.2081.
to:
When you attempt to print a secure PDF through Mobility Print from Windows, the output will be a blank page with a PostScript error "OFFENDING COMMAND: eexec".  This has been fixed in Mobility Print 1.0.2081. There is an open developer ticket to fix an issue with printing from iOS with the default PDF viewer (MOB-1303).
December 10, 2018, at 04:39 AM by Mel Zouzoulas - Updated 13495
Changed line 230 from:
When you attempt to print a secure PDF through Mobility Print from Windows, the output will be a blank page with a PostScript error "OFFENDING COMMAND: eexec".  This has been fixed in Mobility Print v1.0.2081.
to:
When you attempt to print a secure PDF through Mobility Print from Windows, the output will be a blank page with a PostScript error "OFFENDING COMMAND: eexec".  This has been fixed in Mobility Print 1.0.2081.
December 10, 2018, at 04:38 AM by Mel Zouzoulas - Updated 13495
Changed lines 60-61 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 63 from:
All versions
to:
1.0.2081
Changed line 230 from:
When you attempt to print a secure PDF through Mobility Print from Windows, the output will be a blank page with a PostScript error "OFFENDING COMMAND: eexec".  A simple workaround is to use the Mobility Chrome Extension to print the document instead or send the document to the print server instead without Mobility Print. 
to:
When you attempt to print a secure PDF through Mobility Print from Windows, the output will be a blank page with a PostScript error "OFFENDING COMMAND: eexec".  This has been fixed in Mobility Print v1.0.2081.
Changed line 24 from:
Mobility print client installation on windows says its completed but fails to add the print queue to the workstation. This is when Novell iPrint is your PaperCut Application Server. [[#i1264| More info...]]
to:
Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.  [[#i1264| More info...]]
Changed lines 191-193 from:
!!!1264: Mobility print client installation on windows says its completed but fails to add the print queue to the workstation. This is when Novell iPrint is your PaperCut Application Server.

'''Symptom:'''You install the Windows Mobility Print Client on a workstation and attempt to add a printer. The print queue doesn't get added to the workstation even though the Mobility installer says its successful. The PaperCut Application server is running on Novell iPrint. 
to:
!!!1264: Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.

'''Symptom:''' You use the iPrint client and install the Windows Mobility Print Client on a workstation and attempt to add a printer. The print queue doesn't get added to the workstation even though the Mobility installer says its successful.
December 05, 2018, at 12:25 PM by Jem - Added known issue 1264
Changed line 22 from:
14910
to:
1264
Changed line 24 from:
Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
to:
Mobility print client installation on windows says its completed but fails to add the print queue to the workstation. This is when Novell iPrint is your PaperCut Application Server. [[#i1264| More info...]]
Changed line 33 from:
1131
to:
14910
Changed line 35 from:
When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
to:
Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
Changed line 44 from:
13495
to:
1131
Changed line 46 from:
Unable to print secure PDFs from Windows [[#i13495| More info...]]
to:
When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
Changed line 48 from:
v1.0.1781+
to:
All Versions
Changed line 52 from:
All versions
to:
In Progress
Changed line 55 from:
1132
to:
13495
Changed line 57 from:
Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
to:
Unable to print secure PDFs from Windows [[#i13495| More info...]]
Changed lines 60-61 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 63 from:
1.0.1793
to:
All versions
Changed line 66 from:
1080
to:
1132
Changed line 68 from:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
to:
Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
Changed line 70 from:
All versions
to:
v1.0.1781+
Changed line 74 from:
18.1.3
to:
1.0.1793
Changed line 77 from:
12998
to:
1080
Changed line 79 from:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
to:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
Changed lines 85-86 from:
NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
to:
18.1.3
Changed line 88 from:
13311
to:
12998
Changed line 90 from:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
to:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
Changed line 92 from:
17.x
to:
All versions
Changed line 94 from:
Investigation Complete
to:
Resolved
Changed lines 96-97 from:
Fixed in Chrome \\
v. 67.0.3396.0
to:
NG/MF 18.1.0 & \\
Mobility Print 1.0.1757
Changed line 100 from:
1018
to:
13311
Changed line 102 from:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
to:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
Changed line 106 from:
Resolved
to:
Investigation Complete
Changed lines 108-109 from:
1.0.1783
to:
Fixed in Chrome \\
v
. 67.0.3396.0
Changed line 112 from:
931
to:
1018
Changed line 114 from:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
to:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
Changed line 118 from:
Investigation Complete
to:
Resolved
Changed line 120 from:
Known limitation
to:
1.0.1783
Changed line 123 from:
863
to:
931
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(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
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(:cell :)
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[[#i1264]]

\\
\\

!!!1264: Mobility print client installation on windows says its completed but fails to add the print queue to the workstation. This is when Novell iPrint is your PaperCut Application Server.

'''Symptom:'''You install the Windows Mobility Print Client on a workstation and attempt to add a printer. The print queue doesn't get added to the workstation even though the Mobility installer says its successful. The PaperCut Application server is running on Novell iPrint.

'''How to Identify the issue:''' Check within the Windows Event Viewer logs under `PrintService` on the Windows workstation for error messages regarding `EventID: 511, Task Category: Initializing a print provider, General Information: The print spooler failed to load print provider inetpp.dll.INACTIVE. This can occur because of system instability or a lack of system resources.

'''Findings and workaround:''' iPrint / Novell client changes the value of the registry key for the HTTP Print Service [@(HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers\Internet Print Provider)@] and sets the DLL name to inetpp.dll.INACTIVE. When changed to inetpp.dll the issue is resolved.

PaperCut are currently looking into adding a flag to check when this registry key isn't correct and show an unsuccessful message on install and then be inserted into the Mobility Client Logs as an error. We will attempt to look into a longer term fix.

November 29, 2018, at 12:51 PM by Jem - Added known issue 14910
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14910
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When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
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Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver  [[#i14910| More info...]]
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Unable to print secure PDFs from Windows [[#i13495| More info...]]
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When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
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Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
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Unable to print secure PDFs from Windows [[#i13495| More info...]]
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Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
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Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
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PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
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Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
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With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
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`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
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(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
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[[#i14910]]

\\
\\

!!!14910: Mobility Print with Mac client machines doesn't show all supported page sizes depending on the driver

If a driver shows A0 and A1 media sizes are supported, they are not shown as an option in Mobility print.

This is due to these sizes not being standard Windows paper sizes. A0 and A1 are in-fact given to us by the driver, but set as custom paper sizes.
November 27, 2018, at 05:31 AM by TimG - Formatting update
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Mobility Print 1.0.1757
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November 05, 2018, at 10:29 PM by 207.173.252.92 -
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If you encounter this issue with any print drivers, there are a set of files from Mobility Print that we'll need to troubleshoot this. Follow the steps [[https://www.papercut.com/kb/CapturingAWindowsSpoolFileForMobilityPrint/CapturingAWindowsSpoolFileForMobilityPrint| here]] to collect for us and then reach out via [[https://www.papercut.com/contact/|PaperCut support]] with the files.
to:
If you encounter this issue with any print drivers, there are a set of files from Mobility Print that we'll need to troubleshoot this. Follow the steps [[https://www.papercut.com/kb/CapturingAWindowsSpoolFileForMobilityPrint| here]] to collect for us and then reach out via [[https://www.papercut.com/contact/|PaperCut support]] with the files.
October 17, 2018, at 07:48 PM by Aaron Pouliot -
Changed lines 264-270 from:

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----
''Categories:'' [[Category.MobilityPrint|+]], [[Category.KnownIssues|+]]
----
to:
''Categories:'' [[Category.MobilityPrint|+]], [[Category.KnownIssues|+]]
October 17, 2018, at 07:47 PM by Aaron Pouliot - Added category - Known Issues
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''Categories:'' [[Category.MobilityPrint|+]]
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''Categories:'' [[Category.MobilityPrint|+]], [[Category.KnownIssues|+]]
October 12, 2018, at 11:54 AM by Jem - Added known issue 1131
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1131
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Unable to print secure PDFs from Windows [[#i13495| More info...]]
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When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly  [[#i1131| More info...]]
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Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
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Unable to print secure PDFs from Windows [[#i13495| More info...]]
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Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
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Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
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PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
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Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
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Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
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PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
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With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
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`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
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When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
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1.0.840

(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
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[[#i1131]]
!!!1131: When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly

The output of the job will result in portrait orientation even after selecting Landscape.
The issue normally occurs when using the Mac generic PostScript Driver but can effect other drivers.
June 26, 2018, at 06:21 PM by Aaron Pouliot - Added PC-13495 to Mobility Known issues to say that secure PDFs cannot be printed with Mobility.
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Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
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Unable to print secure PDFs from Windows [[#i13495| More info...]]
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Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
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Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
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PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
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Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
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Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
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With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
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`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
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(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
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(:cell :)
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to:
[[#i13495]]
!!!13495: Unable to print secure PDFs from Windows

When you attempt to print a secure PDF through Mobility Print from Windows, the output will be a blank page with a PostScript error "OFFENDING COMMAND: eexec".  A simple workaround is to use the Mobility Chrome Extension to print the document instead or send the document to the print server instead without Mobility Print.
June 07, 2018, at 02:30 PM by Mel Zouzoulas - Updated MOB-931
Deleted line 204:
If you encounter this issue, please contact [[https://www.papercut.com/contact/|PaperCut support]] and let us know the print driver you're using on the Print Server.
June 05, 2018, at 10:36 AM by Mel Zouzoulas - Updated MOB-863
Changed line 211 from:
To fix this issue, there is a print driver setting to change. On the Server where the print queue exists, right-click the print queue and select "Printer Properties". Then go to the "Device Settings" tab > the option "Spooling at Host" > set it to "Disabled". This will allow us to track the jobs and stop them being printed as "system".
to:
To fix this issue, there is a print driver setting to change. Check out the following [[https://www.papercut.com/kb/MobilityPrintCanonSystemUsername/| knowledge base article]] for the steps to resolve.
June 01, 2018, at 09:48 AM by Mel Zouzoulas - Updated MOB-863 + MOB-1132
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June 01, 2018, at 09:48 AM by Mel Zouzoulas - Updated MOB-863 + MOB-1132
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This issue has appeared since Mobility Print version 1.0.1781. If you're running Mobility Print on a Windows Server, this is now fixed in Mobility Print v1.0.1791.

We are working on a fix if you're running Mobility Print on `MacOS Server and Linux Server. Keep an eye on this page or reach out to us via [[https://support.papercut.com|support.papercut.com]]

to:
This issue has appeared since Mobility Print version 1.0.1781. It's now fixed in 1.0.1793
Changed lines 210-211 from:
When using Canon Generic PCL6 or PostScript drivers in conjunction with Mobility Print, a print job's owner is changed to SYSTEM or GUEST from the correct user. This is the behavour from the Canon driver. A workaround is to switch from the Canon Generic PCL6 to the Canon Generic PS3 driver.
to:
When using Canon Generic PCL6 or PostScript drivers in conjunction with Mobility Print, a print job's owner is changed to SYSTEM or GUEST from the correct user.
To fix this issue, there is a print
driver setting to change. On the Server where the print queue exists, right-click the print queue and select "Printer Properties". Then go to the "Device Settings" tab > the option "Spooling at Host" > set it to "Disabled". This will allow us to track the jobs and stop them being printed as "system".
May 25, 2018, at 04:33 AM by Mel Zouzoulas - Updated MOB-1132
Changed line 161 from:
We are working on a fix if you're running Mobility Print on `MacOS Server an Linux Server. Keep an eye on this page or reach out to us via [[https://support.papercut.com|support.papercut.com]]
to:
We are working on a fix if you're running Mobility Print on `MacOS Server and Linux Server. Keep an eye on this page or reach out to us via [[https://support.papercut.com|support.papercut.com]]
May 25, 2018, at 04:32 AM by Mel Zouzoulas - Updated MOB-1132
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We are working on a fix if you're running Mobility Print on MacOS Server an Linux Server. Keep an eye on this page or reach out to us via [[https://support.papercut.com|support.papercut.com]]
to:
We are working on a fix if you're running Mobility Print on `MacOS Server an Linux Server. Keep an eye on this page or reach out to us via [[https://support.papercut.com|support.papercut.com]]
May 25, 2018, at 04:24 AM by Mel Zouzoulas - Updated MOB-1132
Changed lines 31-32 from:

to:
Fixed for Windows Server only v1.0.1791
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This issue has appeared since Mobility Print version 1.0.1781. We are working on a fix for this issue, keep an eye on this page or reach out to us via [[https://support.papercut.com|support.papercut.com]]
to:
This issue has appeared since Mobility Print version 1.0.1781. If you're running Mobility Print on a Windows Server, this is now fixed in Mobility Print v1.0.1791.

We are working on a fix if you're running Mobility Print on MacOS Server an Linux Server. Keep
an eye on this page or reach out to us via [[https://support.papercut.com|support.papercut.com]]
May 24, 2018, at 06:29 AM by Mel Zouzoulas - Added MOB-1132
Changed line 159 from:
This has been raised since Mobility Print version 1.0.1781. We are working on a fix for this issue, keep an eye on this page or reach out to us via [[https://support.papercut.com|support.papercut.com]]
to:
This issue has appeared since Mobility Print version 1.0.1781. We are working on a fix for this issue, keep an eye on this page or reach out to us via [[https://support.papercut.com|support.papercut.com]]
May 24, 2018, at 06:27 AM by Mel Zouzoulas - Added MOB-1132
Changed line 25 from:
Unable to print A3 from MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
to:
Unable to print A3 from `MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
Changed line 157 from:
!!!1132: Unable to print A3 from MacOS since Mobility Print version 1.0.1781
to:
!!!1132: Unable to print A3 from `MacOS since Mobility Print version 1.0.1781
May 24, 2018, at 06:27 AM by Mel Zouzoulas - Added MOB-1132
Deleted line 20:
Changed line 23 from:
1080
to:
1132
Changed line 25 from:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
to:
Unable to print A3 from MacOS since Mobility Print version 1.0.1781 [[#i1132| More info...]]
Changed lines 27-29 from:
All versions
(:cell class=resolved :)
Resolved
to:
v1.0.1781+
(:cell class=unresolved :)
Open
Changed lines 31-33 from:
18.1.3

to:

Changed line 35 from:
12998
to:
1080
Changed line 37 from:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
to:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
Changed lines 43-44 from:
NG/MF 18.1.0 & Mobility Print 1.0.1757
to:
18.1.3

Changed line 48 from:
13311
to:
12998
Changed line 50 from:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
to:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
Changed line 52 from:
17.x
to:
All versions
Changed line 54 from:
Investigation Complete
to:
Resolved
Changed lines 56-57 from:
Fixed in Chrome v. 67.0.3396.0
to:
NG/MF 18.1.0 & Mobility Print 1.0.1757
Changed line 60 from:
1018
to:
13311
Changed line 62 from:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
to:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
Changed line 66 from:
Resolved
to:
Investigation Complete
Changed lines 68-69 from:
1.0.1783
to:
Fixed in Chrome v. 67.0.3396.0
Changed line 72 from:
931
to:
1018
Changed line 74 from:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
to:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
Changed line 78 from:
Investigation Complete
to:
Resolved
Changed lines 80-81 from:
Known limitation
to:
1.0.1783
Changed line 84 from:
863
to:
931
Changed line 86 from:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
to:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
Changed line 96 from:
930
to:
863
Changed line 98 from:
DNS SEC with Cent OS [[#i930| More info...]]
to:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
Changed lines 101-102 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Investigation Complete
Changed lines 104-105 from:
In Progress
to:
Known limitation
Changed line 108 from:
563
to:
930
Changed line 110 from:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
to:
DNS SEC with Cent OS [[#i930| More info...]]
Changed lines 113-114 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 116-117 from:
1.0.840
to:
In Progress
Changed line 120 from:
891
to:
563
Changed line 122 from:
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Added lines 128-139:
1.0.840

(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 153-159:



[[#i1132]]
!!!1132: Unable to print A3 from MacOS since Mobility Print version 1.0.1781

This has been raised since Mobility Print version 1.0.1781. We are working on a fix for this issue, keep an eye on this page or reach out to us via [[https://support.papercut.com|support.papercut.com]]
May 21, 2018, at 10:44 PM by Mel Zouzoulas - Updated MOB 1018
Changed lines 66-67 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 69-70 from:
In Progress
to:
1.0.1783
Changed lines 169-171 from:
This occurs when the default color preference is set on the print driver, then print jobs sent through Mobility Print will print as the driver's color default regardless of what the users select. This occurs with the Konica Minolta `C364Series PCL driver, Konica Minolta `C368Series PCL driver, Konica Minolta `C287Series, Fuji Xerox AP VI C4471 PCL driver and the Kyocera KX driver.

If you encounter this issue,
there are a set of files from Mobility Print that we'll need to troubleshoot this. Follow the steps [[https://www.papercut.com/kb/CapturingAWindowsSpoolFileForMobilityPrint/CapturingAWindowsSpoolFileForMobilityPrint| here]] to collect for us and then reach out via [[https://www.papercut.com/contact/|PaperCut support]] with the files.
to:
This occurs when the default color preference is set on the print driver, then print jobs sent through Mobility Print will print as the driver's color default regardless of what the users select. This occurs with the Konica Minolta `C364Series PCL driver, Konica Minolta `C368Series PCL driver, Konica Minolta `C287Series, Fuji Xerox AP VI C4471 PCL driver and the Kyocera KX driver. Check out the Mobility Print release history page to see the fix versions for each of these print drivers: https://www.papercut.com/products/ng/mobility-print/manual/release-history/

If you encounter this issue with any print drivers
, there are a set of files from Mobility Print that we'll need to troubleshoot this. Follow the steps [[https://www.papercut.com/kb/CapturingAWindowsSpoolFileForMobilityPrint/CapturingAWindowsSpoolFileForMobilityPrint| here]] to collect for us and then reach out via [[https://www.papercut.com/contact/|PaperCut support]] with the files.
May 15, 2018, at 05:46 AM by Mel Zouzoulas - Updated MOB-13311
Changed lines 54-55 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Investigation Complete
May 15, 2018, at 05:12 AM by Mel Zouzoulas - Updated MOB-1080
Changed lines 29-30 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 32 from:
Workaround available
to:
18.1.3
May 10, 2018, at 04:33 AM by Mel Zouzoulas - Updated #931
Changed lines 78-79 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Investigation Complete
Changed lines 81-82 from:
In Progress
to:
Known limitation
Changed line 187 from:
If you encounter this issue, please contact [[https://www.papercut.com/contact/|PaperCut support]] so we can update you as things progress.
to:
If you encounter this issue, please contact [[https://www.papercut.com/contact/|PaperCut support]] and let us know the print driver you're using on the Print Server.
May 10, 2018, at 02:45 AM by Mel Zouzoulas - Updated #1018
Changed line 169 from:
This occurs when the default color preference is set on the print driver, then print jobs sent through Mobility Print will print as the driver's color default regardless of what the users select. This occurs with the Konica Minolta `C364Series PCL driver, Konica Minolta `C368Series PCL driver, Konica Minolta `C287Series, Fuji Xerox AP VI C4471 PCL driver and Kyocera KX driver.
to:
This occurs when the default color preference is set on the print driver, then print jobs sent through Mobility Print will print as the driver's color default regardless of what the users select. This occurs with the Konica Minolta `C364Series PCL driver, Konica Minolta `C368Series PCL driver, Konica Minolta `C287Series, Fuji Xerox AP VI C4471 PCL driver and the Kyocera KX driver.
May 10, 2018, at 02:44 AM by Mel Zouzoulas - Updated #1018
Changed line 169 from:
This occurs when the default color preference is set on the print driver, then print jobs sent through Mobility Print will print as the driver's color default regardless of what the users select. This occurs with the Ricoh Universal PS 4.16 driver, Konica Minolta `C364Series PCL driver, Konica Minolta `C368Series PCL driver, Konica Minolta `C287Series, Fuji Xerox AP VI C4471 PCL driver and Kyocera KX driver.
to:
This occurs when the default color preference is set on the print driver, then print jobs sent through Mobility Print will print as the driver's color default regardless of what the users select. This occurs with the Konica Minolta `C364Series PCL driver, Konica Minolta `C368Series PCL driver, Konica Minolta `C287Series, Fuji Xerox AP VI C4471 PCL driver and Kyocera KX driver.
May 10, 2018, at 02:41 AM by Mel Zouzoulas - Updated #1080
Changed line 169 from:
This occurs when the default color preference is set on the print driver, then print jobs sent through Mobility Print will print as the driver's color default regardless of what the users select. This occurs with the Ricoh Universal PS driver, Konica Minolta `C364Series PCL driver, Konica Minolta `C368Series PCL driver and Kyocera KX drivers.
to:
This occurs when the default color preference is set on the print driver, then print jobs sent through Mobility Print will print as the driver's color default regardless of what the users select. This occurs with the Ricoh Universal PS 4.16 driver, Konica Minolta `C364Series PCL driver, Konica Minolta `C368Series PCL driver, Konica Minolta `C287Series, Fuji Xerox AP VI C4471 PCL driver and Kyocera KX driver.
May 10, 2018, at 02:34 AM by Mel Zouzoulas - Updated #930
Changed line 55 from:
Pending
to:
Open
May 10, 2018, at 02:29 AM by Mel Zouzoulas - Updated #930
Changed line 97 from:
929
to:
930
Changed line 99 from:
DNS SEC with Cent OS [[#i929| More info...]]
to:
DNS SEC with Cent OS [[#i930| More info...]]
Changed lines 194-195 from:
[[#i929]]
!!!929:  DNS SEC with Cent OS
to:
[[#i930]]
!!!930:  DNS SEC with Cent OS
May 10, 2018, at 12:24 AM by Mel Zouzoulas - Updated #12998
Changed lines 42-43 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 45-46 from:
ETA: 18.1.0
to:
NG/MF 18.1.0 & Mobility Print 1.0.1757
Changed line 154 from:
Currently, the PaperCut Global PS driver has the default page order set to "Back to Front". In v18.1.0, this driver will have the page default set to "Front to Back". This means the printouts will be printed in the correct order so you don't have to reorder them each time you pick them up from the printer.
to:
Prior to v18.1.0, the PaperCut Global PS driver default page order was set to "Back to Front". In v18.1.0, this driver will have the page default set to "Front to Back". This means the printouts will be printed in the correct order so you don't have to reorder them each time you pick them up from the printer. You'll also need to be Mobility Print v1.0.1757.
May 09, 2018, at 02:27 AM by Mel Zouzoulas - Updated MOB-1080
Changed line 148 from:
There is a workaround available for now until we get this released. Please reach out to us via [[https://support.papercut.com|support.papercut.com]]. This will be fixed in v18.1.3.
to:
There is a workaround available for now until we get this released. Please reach out to us via [[https://support.papercut.com|support.papercut.com]]. This issue involves a fix within Mobility Print and PaperCut NG/MF. This will be fixed in v18.1.3 which hasn't been released yet, we'll keep this page to date soon as it's available.
May 07, 2018, at 10:52 PM by Mel Zouzoulas - Updated MOB-1080
Changed line 148 from:
There is a workaround available for now until we get this released. Please reach out to us via [[https://support.papercut.com|support.papercut.com]].
to:
There is a workaround available for now until we get this released. Please reach out to us via [[https://support.papercut.com|support.papercut.com]]. This will be fixed in v18.1.3.
May 03, 2018, at 09:07 AM by Mel Zouzoulas - Added MOB-1080
Changed line 26 from:
Can't use shared account selection with Mobility Print that's installed on a `MacOS or Linux Server  [[#i1080| More info...]]
to:
Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install  [[#i1080| More info...]]
Changed line 144 from:
!!!1080: Can't use shared account selection with Mobility Print that's installed on a `MacOS or Linux Server
to:
!!!1080: Shared account selection with Mobility Print that's installed on a `MacOS or Linux Server not working with default install
May 03, 2018, at 09:04 AM by Mel Zouzoulas - Added MOB-1080
Changed line 26 from:
Can't use shared account selection with Mobility Print that's installed on a `MacOS or Linux Server  [[#i12998| More info...]]
to:
Can't use shared account selection with Mobility Print that's installed on a `MacOS or Linux Server  [[#i1080| More info...]]
Deleted line 149:
\\
May 03, 2018, at 09:03 AM by Mel Zouzoulas - Added MOB-1080
Added line 150:
\\
May 03, 2018, at 09:02 AM by Mel Zouzoulas - Added MOB-1080
Changed line 146 from:
The IP address of the client device isn't being passed through to PaperCut so it's not matching to show the shared accounts. This is not an issue if you're allocating print jobs to your personal account, only with shared accounts. This issue doesn't occur on a Windows Server with Mobility Print installed. From a client device, you'll have this issue on Win, `MacOS, iOS, Android, Chromebook with shared account selection.
to:
The IP address of the client device isn't being passed through to PaperCut so it's not matching to show the shared accounts. This is not an issue if you're allocating print jobs to your personal account, only with shared accounts. This issue doesn't occur on a Windows Server with Mobility Print installed. From a client device where you are printing from and have shared account selection, you'll have this issue on Windows, `MacOS, iOS, Android, Chromebook with shared account selection.
May 03, 2018, at 09:00 AM by Mel Zouzoulas - Added MOB-1080
Changed lines 144-145 from:
!!!1080:
Can't use shared account selection with Mobility Print that's installed on a `MacOS or Linux Server
to:
!!!1080: Can't use shared account selection with Mobility Print that's installed on a `MacOS or Linux Server
May 03, 2018, at 08:59 AM by Mel Zouzoulas - Added MOB-1080
Changed line 26 from:
Can't use shared account selection with Mobility Print that's installed on a MacOS or Linux Server  [[#i12998| More info...]]
to:
Can't use shared account selection with Mobility Print that's installed on a `MacOS or Linux Server  [[#i12998| More info...]]
Changed lines 145-147 from:
Can't use shared account selection with Mobility Print that's installed on a MacOS or Linux Server

The IP address of the client device isn't being passed through to PaperCut so it's not matching to show the shared accounts. This is not an issue if you're allocating print jobs to your personal account, only with shared accounts. This issue doesn't occur on a Windows Server with Mobility Print installed. From a client device, you'll have this issue on Win, MacOS, iOS, Android, Chromebook with shared account selection.
to:
Can't use shared account selection with Mobility Print that's installed on a `MacOS or Linux Server

The IP address of the client device isn't being passed through to PaperCut so it's not matching to show the shared accounts. This is not an issue if you're allocating print jobs to your personal account, only with shared accounts. This issue doesn't occur on a Windows Server with Mobility Print installed. From a client device, you'll have this issue on Win, `MacOS, iOS, Android, Chromebook with shared account selection.
May 03, 2018, at 08:58 AM by Mel Zouzoulas - Added MOB-1080
Added line 21:
Changed line 24 from:
12998
to:
1080
Changed line 26 from:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
to:
Can't use shared account selection with Mobility Print that's installed on a MacOS or Linux Server [[#i12998| More info...]]
Changed lines 32-33 from:
ETA: 18.1.0
to:
Workaround available

Changed line 37 from:
13311
to:
12998
Changed line 39 from:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
to:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
Changed line 41 from:
17.x
to:
All versions
Changed line 43 from:
Pending
to:
Open
Changed lines 45-46 from:
Fixed in Chrome v. 67.0.3396.0
to:
ETA: 18.1.0
Changed line 49 from:
1018
to:
13311
Changed line 51 from:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
to:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
Changed line 55 from:
Open
to:
Pending
Changed lines 57-58 from:
In Progress
to:
Fixed in Chrome v. 67.0.3396.0
Changed line 61 from:
931
to:
1018
Changed line 63 from:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
to:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
Changed line 73 from:
863
to:
931
Changed line 75 from:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
to:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
Changed lines 78-79 from:
(:cell class=resolved :)
Investigation Complete
to:
(:cell class=unresolved :)
Open
Changed lines 81-82 from:
Known limitation
to:
In Progress
Changed line 85 from:
929
to:
863
Changed line 87 from:
DNS SEC with Cent OS [[#i929| More info...]]
to:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
Changed lines 90-91 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Investigation Complete
Changed lines 93-94 from:
In Progress
to:
Known limitation
Changed line 97 from:
563
to:
929
Changed line 99 from:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
to:
DNS SEC with Cent OS [[#i929| More info...]]
Changed lines 102-103 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 105-106 from:
1.0.840
to:
In Progress
Changed line 109 from:
891
to:
563
Changed line 111 from:
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Added lines 117-128:
1.0.840

(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 142-151:

[[#i1080]]
!!!1080:
Can't use shared account selection with Mobility Print that's installed on a MacOS or Linux Server

The IP address of the client device isn't being passed through to PaperCut so it's not matching to show the shared accounts. This is not an issue if you're allocating print jobs to your personal account, only with shared accounts. This issue doesn't occur on a Windows Server with Mobility Print installed. From a client device, you'll have this issue on Win, MacOS, iOS, Android, Chromebook with shared account selection.

There is a workaround available for now until we get this released. Please reach out to us via [[https://support.papercut.com|support.papercut.com]].

May 02, 2018, at 09:59 PM by timg - Updated mobility/chrome color/grayscale bug info
Changed line 41 from:
Open
to:
Pending
Changed lines 43-44 from:
In Progress
to:
Fixed in Chrome v. 67.0.3396.0
Changed lines 136-138 from:
Any print jobs sent from the Chrome browser to a Mobility print queue on Windows will always print as color even when the user chooses grayscale.

A workaround is to [[https://www
.papercut.com/products/ng/mobility-print/manual/setting-up-your-devices/chrome/|install the Chrome app]] into your Chrome browser and print using the printers discovered via this app instead of the windows print queues. If you encounter this issue, please contact [[https://www.papercut.com/contact/|PaperCut support]].
to:
Any print jobs sent from the Chrome browser to a print queue on Windows will always print as color even when the user chooses grayscale. This issue isn’t specific to a PaperCut version. It was first introduced in Google Chrome browser 60.0.3112.78.

A workaround is to [[https:
//www.papercut.com/products/ng/mobility-print/manual/setting-up-your-devices/chrome/|install the Chrome app]] into your Chrome browser and print using the printers discovered via this app instead of the windows print queues.

This has now been fixed in Chrome version 67
.0.3396.0 (currently available in Google ‘Canary’ - waiting for Google to release in the ‘Production’ updates to Chrome). See this [[https://bugs.chromium.org/p/chromium/issues/detail?id=805926|Chromium bug report]] for details.
April 30, 2018, at 05:59 PM by Aaron Pouliot - Added Category MobilityPrint
Added lines 193-194:
----
''Categories:'' [[Category.MobilityPrint|+]]
April 18, 2018, at 04:34 AM by Mel Zouzoulas - Updated MOB-931 to mention the workaround
Changed lines 158-160 from:
 \ a. Press print in the lower right-hand corner
\  b. Check the "B & W" box
\  c. Print the document
to:
  a. Press print in the lower right-hand corner
  b. Check the "B & W" box
  c. Print the document
April 18, 2018, at 04:34 AM by Mel Zouzoulas - Updated MOB-931 to mention the workaround
Changed lines 158-160 from:
 a. Press print in the lower right-hand corner
 b. Check the "B & W" box
 c. Print the document
to:
 \ a. Press print in the lower right-hand corner
b. Check the "B & W" box
\ c. Print the document
April 18, 2018, at 04:32 AM by Mel Zouzoulas - Updated MOB-931 to mention the workaround
April 18, 2018, at 02:54 AM by Mel Zouzoulas - Updated MOB-931 to mention the workaround
Added line 152:
April 18, 2018, at 02:53 AM by Mel Zouzoulas - Updated MOB-931 to mention the workaround
Changed lines 153-159 from:
// 1. Press the CMD+P buttons or click "File" > "Print" to open the print dialog box
// 2. In the print dialog box, click the drop-down menu in the bottom left-hand corner and select "Open PDF in Preview"
// 3. The document will open in Preview
// a. Press print in the lower right-hand corner
// b. Check the "B & W" box
// c. Print the document
// 4. Release the document on a print release station
to:
 1. Press the CMD+P buttons or click "File" > "Print" to open the print dialog box

2. In the print dialog box, click the drop-down menu in the bottom left-hand corner and select "Open PDF in Preview"
 3. The document will open in Preview
 a. Press print in the lower right-hand corner
 b. Check the "B & W" box
 c. Print the document
 4. Release the document on a print release station
April 18, 2018, at 02:52 AM by Mel Zouzoulas - Updated MOB-931 to mention the workaround
Changed lines 153-159 from:
1. Press the CMD+P buttons or click "File" > "Print" to open the print dialog box
2. In the print dialog box, click the drop-down menu in the bottom left-hand corner and select "Open PDF in Preview"
3. The document will open in Preview
a. Press print in the lower right-hand corner
b. Check the "B & W" box
c. Print the document
4. Release the document on a print release station
to:
// 1. Press the CMD+P buttons or click "File" > "Print" to open the print dialog box
// 2. In the print dialog box, click the drop-down menu in the bottom left-hand corner and select "Open PDF in Preview"
// 3. The document will open in Preview
// a. Press print in the lower right-hand corner
// b. Check the "B & W" box
// c. Print the document
// 4. Release the document on a print release station
April 18, 2018, at 02:51 AM by Mel Zouzoulas - Updated MOB-931 to mention the workaround
Added lines 152-159:
There is a workaround:
1. Press the CMD+P buttons or click "File" > "Print" to open the print dialog box
2. In the print dialog box, click the drop-down menu in the bottom left-hand corner and select "Open PDF in Preview"
3. The document will open in Preview
a. Press print in the lower right-hand corner
b. Check the "B & W" box
c. Print the document
4. Release the document on a print release station
April 17, 2018, at 06:57 AM by Mel Zouzoulas - Updated jira MOB-563
Changed line 169 from:
iOS clients convert some PDF files to URF format. Mobility print doesn’t support URF at this time. To prevent the client from retrying to print the file over and over again and disrupting Mobility print service, we reject the job with a response with invalid status. A workaround at the moment is to use a non-apple PDF reader (like Adobe Acrobat reader) on the iOS device seems to always work in our testing also.
to:
iOS clients convert some PDF files to URF format. To prevent the client from retrying to print the file over and over again and disrupting Mobility print service, we reject the job with a response with invalid status. A workaround at the moment is to use a non-apple PDF reader (like Adobe Acrobat reader) on the iOS device seems to always work in our testing also.
March 26, 2018, at 05:43 AM by Mel Zouzoulas - Updated MOB 1018
Changed line 144 from:
This occurs when the default color preference is set on the print driver, then print jobs sent through Mobility Print will print as the driver's color default regardless of what the users select. This occurs with the Ricoh Universal PS driver, Konica `C368Series PCL driver and Kyocera KX drivers.
to:
This occurs when the default color preference is set on the print driver, then print jobs sent through Mobility Print will print as the driver's color default regardless of what the users select. This occurs with the Ricoh Universal PS driver, Konica Minolta `C364Series PCL driver, Konica Minolta `C368Series PCL driver and Kyocera KX drivers.
March 22, 2018, at 03:37 AM by Mel Zouzoulas - Updated PC-13311
Changed line 35 from:
PC-13311
to:
13311
March 22, 2018, at 03:37 AM by Mel Zouzoulas - Updated PC-13311
Changed line 35 from:
1078
to:
PC-13311
Changed line 37 from:
Users color selection ignored when printing from the Chrome browser on Windows [[#i1078| More info...]]
to:
Users color selection ignored when printing from the Chrome browser on Windows [[#i13311| More info...]]
Changed lines 133-134 from:
[[#i1078]]
!!!1078: `Users color selection ignored when printing from the Chrome browser on Windows
to:
[[#i13311]]
!!!13311: `Users color selection ignored when printing from the Chrome browser on Windows
March 22, 2018, at 03:09 AM by Mel Zouzoulas -
Changed line 76 from:
(:cell class=unresolved :)
to:
(:cell class=resolved :)
March 22, 2018, at 01:15 AM by Mel Zouzoulas - Added PC-12998
Changed line 25 from:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0[[#i12998| More info...]]
to:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0 [[#i12998| More info...]]
March 22, 2018, at 01:14 AM by Mel Zouzoulas - Added PC-12998
Changed line 23 from:
1078
to:
12998
Changed line 25 from:
Users color selection ignored when printing from the Chrome browser on Windows [[#i1078| More info...]]
to:
PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0[[#i12998| More info...]]
Changed line 27 from:
17.x
to:
All versions
Changed lines 31-32 from:
In Progress
to:
ETA: 18.1.0
Changed line 35 from:
1018
to:
1078
Changed line 37 from:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
to:
Users color selection ignored when printing from the Chrome browser on Windows [[#i1078| More info...]]
Changed line 47 from:
931
to:
1018
Changed line 49 from:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
to:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
Changed line 59 from:
863
to:
931
Changed line 61 from:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
to:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
Changed line 65 from:
Investigation Complete
to:
Open
Changed lines 67-68 from:
Known limitation
to:
In Progress
Changed line 71 from:
929
to:
863
Changed line 73 from:
DNS SEC with Cent OS [[#i929| More info...]]
to:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
Changed line 77 from:
Open
to:
Investigation Complete
Changed lines 79-80 from:
In Progress
to:
Known limitation
Changed line 83 from:
563
to:
929
Changed line 85 from:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
to:
DNS SEC with Cent OS [[#i929| More info...]]
Changed lines 88-89 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 91-92 from:
1.0.840
to:
In Progress
Changed line 95 from:
891
to:
563
Changed line 97 from:
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Added lines 103-114:
1.0.840

(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 128-132:
[[#i12998]]
!!!12998: `PaperCut Global PS driver will have "Front to Back" as default page order in v18.1.0

Currently, the PaperCut Global PS driver has the default page order set to "Back to Front". In v18.1.0, this driver will have the page default set to "Front to Back". This means the printouts will be printed in the correct order so you don't have to reorder them each time you pick them up from the printer.

March 22, 2018, at 12:51 AM by Mel Zouzoulas - Updated MOB-863
Deleted line 66:
Not possible to fix.
March 22, 2018, at 12:50 AM by Mel Zouzoulas - Updated MOB-863
Changed lines 67-68 from:
In Progress
to:
Not possible to fix.
Known limitation
March 22, 2018, at 12:50 AM by Mel Zouzoulas - Updated MOB-863
Changed line 65 from:
Open
to:
Investigation Complete
Changed lines 140-142 from:
When using Canon Generic PCL6 or PostScript drivers in conjunction with Mobility Print, a print job's owner is changed to SYSTEM or GUEST from the correct user.

A workaround
is to switch from the Canon Generic PCL6 to the Canon Generic PS3 driver. If you encounter this issue, please contact [[https://www.papercut.com/contact/|PaperCut support]].
to:
When using Canon Generic PCL6 or PostScript drivers in conjunction with Mobility Print, a print job's owner is changed to SYSTEM or GUEST from the correct user. This is the behavour from the Canon driver. A workaround is to switch from the Canon Generic PCL6 to the Canon Generic PS3 driver.
March 19, 2018, at 05:41 AM by Mel Zouzoulas - Added more steps to #1018
Changed line 129 from:
If you encounter this issue, there are a set of files from Mobility Print that we'll need to troubleshoot this. Follow the steps [[https://www.papercut.com/kb/CapturingAWindowsSpoolFileForMobilityPrint/CapturingAWindowsSpoolFileForMobilityPrint| here]] to collect for us and then reach out via [[https://www.papercut.com/contact/|PaperCut support]].
to:
If you encounter this issue, there are a set of files from Mobility Print that we'll need to troubleshoot this. Follow the steps [[https://www.papercut.com/kb/CapturingAWindowsSpoolFileForMobilityPrint/CapturingAWindowsSpoolFileForMobilityPrint| here]] to collect for us and then reach out via [[https://www.papercut.com/contact/|PaperCut support]] with the files.
March 19, 2018, at 05:40 AM by Mel Zouzoulas - Added more steps to #1018
Changed line 129 from:
If you encounter this issue, there are a set of files from Mobility Print that we'll need to troubleshoot this. Follow the steps [[https://www.papercut.com/kb/CapturingAWindowsSpoolFileForMobilityPrint/CapturingAWindowsSpoolFileForMobilityPrint| here]] to collect for us and reach out to us via [[https://www.papercut.com/contact/|PaperCut support]].
to:
If you encounter this issue, there are a set of files from Mobility Print that we'll need to troubleshoot this. Follow the steps [[https://www.papercut.com/kb/CapturingAWindowsSpoolFileForMobilityPrint/CapturingAWindowsSpoolFileForMobilityPrint| here]] to collect for us and then reach out via [[https://www.papercut.com/contact/|PaperCut support]].
March 19, 2018, at 05:39 AM by Mel Zouzoulas - Added more steps to #1018
Changed line 129 from:
If you encounter this issue, there are a set of files from Mobility Print that we'll need to troubleshoot this. Follow the steps here [[https://www.papercut.com/kb/CapturingAWindowsSpoolFileForMobilityPrint/CapturingAWindowsSpoolFileForMobilityPrint| here]] to collect for us and reach out to us via [[https://www.papercut.com/contact/|PaperCut support]].
to:
If you encounter this issue, there are a set of files from Mobility Print that we'll need to troubleshoot this. Follow the steps [[https://www.papercut.com/kb/CapturingAWindowsSpoolFileForMobilityPrint/CapturingAWindowsSpoolFileForMobilityPrint| here]] to collect for us and reach out to us via [[https://www.papercut.com/contact/|PaperCut support]].
March 19, 2018, at 05:38 AM by Mel Zouzoulas - Added more steps to #1018
Changed line 129 from:
If you encounter this issue, please contact [[https://www.papercut.com/contact/|PaperCut support]].
to:
If you encounter this issue, there are a set of files from Mobility Print that we'll need to troubleshoot this. Follow the steps here [[https://www.papercut.com/kb/CapturingAWindowsSpoolFileForMobilityPrint/CapturingAWindowsSpoolFileForMobilityPrint| here]] to collect for us and reach out to us via [[https://www.papercut.com/contact/|PaperCut support]].
March 02, 2018, at 12:06 AM by Travis - Add workaround for chrome browser color issue
Changed line 116 from:
[[#i1018]]
to:
[[#i1078]]
Changed line 121 from:
If you encounter this issue, please contact [[https://www.papercut.com/contact/|PaperCut support]].
to:
A workaround is to [[https://www.papercut.com/products/ng/mobility-print/manual/setting-up-your-devices/chrome/|install the Chrome app]] into your Chrome browser and print using the printers discovered via this app instead of the windows print queues. If you encounter this issue, please contact [[https://www.papercut.com/contact/|PaperCut support]].
March 01, 2018, at 05:18 PM by Aaron Pouliot - Added note on MOB-1078
Changed line 23 from:
1018
to:
1078
Changed line 25 from:
Users color selection ignored with certain print drivers [[#i1018| More info...]]
to:
Users color selection ignored when printing from the Chrome browser on Windows [[#i1078| More info...]]
Changed line 35 from:
931
to:
1018
Changed line 37 from:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
to:
With certain print drivers the user's color selection is overridden when a default color preference is set [[#i1018| More info...]]
Changed line 47 from:
863
to:
931
Changed line 49 from:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
to:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
Changed line 59 from:
929
to:
863
Changed line 61 from:
DNS SEC with Cent OS [[#i929| More info...]]
to:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
Changed line 71 from:
563
to:
929
Changed line 73 from:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
to:
DNS SEC with Cent OS [[#i929| More info...]]
Changed lines 76-77 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 79-80 from:
1.0.840
to:
In Progress
Changed line 83 from:
891
to:
563
Changed line 85 from:
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Added lines 91-102:
1.0.840

(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 116-121:
[[#i1018]]
!!!1078: `Users color selection ignored when printing from the Chrome browser on Windows

Any print jobs sent from the Chrome browser to a Mobility print queue on Windows will always print as color even when the user chooses grayscale.

If you encounter this issue, please contact [[https://www.papercut.com/contact/|PaperCut support]].
February 20, 2018, at 07:36 PM by Arturo A - changed support@papercut.com to https://www.papercut.com/contact/
Changed lines 111-112 from:
If you encounter this issue, please contact PaperCut support at support@papercut.com
to:
If you encounter this issue, please contact [[https://www.papercut.com/contact/|PaperCut support]].
Changed lines 117-118 from:
If you encounter this issue, please contact PaperCut support at support@papercut.com so we can update you as things progress.
to:
If you encounter this issue, please contact [[https://www.papercut.com/contact/|PaperCut support]] so we can update you as things progress.
Changed lines 124-125 from:
A workaround is to switch from the Canon Generic PCL6 to the Canon Generic PS3 driver. If you encounter this issue, please contact PaperCut support at support@papercut.com.
to:
A workaround is to switch from the Canon Generic PCL6 to the Canon Generic PS3 driver. If you encounter this issue, please contact [[https://www.papercut.com/contact/|PaperCut support]].
Changed line 131 from:
If you encounter this issue, please contact PaperCut support at support@papercut.com.
to:
If you encounter this issue, please contact [[https://www.papercut.com/contact/|PaperCut support]].
February 09, 2018, at 06:56 AM by Mel Zouzoulas - Added MOB-1018
Changed line 111 from:
If you encounter this issue, please contact PaperCut support at https://support.papercut.com
to:
If you encounter this issue, please contact PaperCut support at support@papercut.com
February 09, 2018, at 06:55 AM by Mel Zouzoulas - Added MOB-1018
Changed line 111 from:
If you encounter this issue, please contact PaperCut support at support@papercut.com. 
to:
If you encounter this issue, please contact PaperCut support at https://support.papercut.com
February 09, 2018, at 06:54 AM by Mel Zouzoulas - Added MOB-1018
Changed line 111 from:
If you encounter this issue, please contact PaperCut support at support@papercut.com and we'll let you know here the movements with this issue.
to:
If you encounter this issue, please contact PaperCut support at support@papercut.com.
February 09, 2018, at 06:54 AM by Mel Zouzoulas - Added MOB-1018
Changed line 109 from:
This occurs when the default color preference is set on the print driver, then print jobs sent through Mobility Print will print as the driver's color default regardless of what the users select. This occurs with the Ricoh Universal PS driver, Konica `C368Series PCL print driver and Kyocera KX drivers.
to:
This occurs when the default color preference is set on the print driver, then print jobs sent through Mobility Print will print as the driver's color default regardless of what the users select. This occurs with the Ricoh Universal PS driver, Konica `C368Series PCL driver and Kyocera KX drivers.
February 09, 2018, at 06:53 AM by Mel Zouzoulas - Added MOB-1018
Changed line 109 from:
This occurs when the default color preference is set on the print driver, then print jobs sent through Mobility Print will print as the driver's color default regardless of what the users select. This is common with the Ricoh Universal PS driver, Konica `C368Series PCL print driver and Kyocera KX drivers.
to:
This occurs when the default color preference is set on the print driver, then print jobs sent through Mobility Print will print as the driver's color default regardless of what the users select. This occurs with the Ricoh Universal PS driver, Konica `C368Series PCL print driver and Kyocera KX drivers.
February 09, 2018, at 06:51 AM by Mel Zouzoulas - Added MOB-1018
Changed line 109 from:
This occurs when the default color preference is set on the print driver, then print jobs sent through Mobility Print will print as the driver's color default regardless of what the users select. This is common with the Ricoh Universal PS driver, Konica C368Series PCL print driver and Kyocera KX drivers.
to:
This occurs when the default color preference is set on the print driver, then print jobs sent through Mobility Print will print as the driver's color default regardless of what the users select. This is common with the Ricoh Universal PS driver, Konica `C368Series PCL print driver and Kyocera KX drivers.
February 09, 2018, at 06:50 AM by Mel Zouzoulas - Added MOB-1018
Changed line 23 from:
931
to:
1018
Changed line 25 from:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
to:
Users color selection ignored with certain print drivers [[#i1018| More info...]]
Changed line 35 from:
863
to:
931
Changed line 37 from:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
to:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
Changed line 47 from:
929
to:
863
Changed line 49 from:
DNS SEC with Cent OS [[#i929| More info...]]
to:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
Changed line 59 from:
563
to:
929
Changed line 61 from:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
to:
DNS SEC with Cent OS [[#i929| More info...]]
Changed lines 64-65 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 67-68 from:
1.0.840
to:
In Progress
Changed line 71 from:
891
to:
563
Changed line 73 from:
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Added lines 79-90:
1.0.840

(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 104-111:

[[#i1018]]
!!!1018: `Users color selection ignored with certain print drivers
The user's color selection gets ignored if the default color preference has been set on the print queue.

This occurs when the default color preference is set on the print driver, then print jobs sent through Mobility Print will print as the driver's color default regardless of what the users select. This is common with the Ricoh Universal PS driver, Konica C368Series PCL print driver and Kyocera KX drivers.

If you encounter this issue, please contact PaperCut support at support@papercut.com and we'll let you know here the movements with this issue.
February 07, 2018, at 02:59 AM by Mel Zouzoulas - Updated #863 with a workaround
Changed line 104 from:
If you encounter this issue, please contact PaperCut support at support@papercut.com.
to:
A workaround is to switch from the Canon Generic PCL6 to the Canon Generic PS3 driver. If you encounter this issue, please contact PaperCut support at support@papercut.com.
February 05, 2018, at 05:46 PM by Aaron Pouliot - added note to include Canon Generic PostScript drivers
Changed line 102 from:
When using Canon Generic PCL6 drivers in conjunction with Mobility Print, a print job's owner is changed to SYSTEM or GUEST from the correct user.
to:
When using Canon Generic PCL6 or PostScript drivers in conjunction with Mobility Print, a print job's owner is changed to SYSTEM or GUEST from the correct user.
December 20, 2017, at 05:05 AM by Mel Zouzoulas - Added MOB-931
Changed line 25 from:
MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
to:
`MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
Changed lines 94-96 from:
!!!931: MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection

This behaviour is only with Microsoft Word on MacOS, other office applications like Excel, Notes and PowerPoint don't have this issue.
to:
!!!931: `MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection

This behaviour is only with Microsoft Word on `MacOS, other office applications like Excel, Notes and `PowerPoint don't have this issue.
December 20, 2017, at 05:04 AM by Mel Zouzoulas - Added MOB-931
Changed line 23 from:
863
to:
931
Changed line 25 from:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
to:
MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection [[#i931| More info...]]
Changed line 35 from:
929
to:
863
Changed line 37 from:
DNS SEC with Cent OS [[#i929| More info...]]
to:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
Changed line 47 from:
563
to:
929
Changed line 49 from:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
to:
DNS SEC with Cent OS [[#i929| More info...]]
Changed lines 52-53 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 55-56 from:
1.0.840
to:
In Progress
Changed line 59 from:
891
to:
563
Changed line 61 from:
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Added lines 67-78:
1.0.840

(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 92-97:

[[#i931]]
!!!931: MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection

This behaviour is only with Microsoft Word on MacOS, other office applications like Excel, Notes and PowerPoint don't have this issue.
If you encounter this issue, please contact PaperCut support at support@papercut.com so we can update you as things progress.
October 20, 2017, at 03:48 AM by Daniel Stoeski - Removed Known Issue 12505
Deleted line 21:
Changed line 23 from:
12505
to:
863
Changed line 25 from:
iOS apps Pages, Keynote, and Numbers v3.3 (5052) paper size issue [[#i12505| More info...]]
to:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
Changed line 27 from:
All versions
to:
17.x
Deleted line 33:
Changed line 35 from:
863
to:
929
Changed line 37 from:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
to:
DNS SEC with Cent OS [[#i929| More info...]]
Changed line 47 from:
929
to:
563
Changed line 49 from:
DNS SEC with Cent OS [[#i929| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Changed lines 52-53 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 55-56 from:
In Progress
to:
1.0.840
Changed line 59 from:
563
to:
891
Changed line 61 from:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
to:
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
Deleted lines 66-77:
1.0.840

(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
Deleted lines 79-85:

[[#i12505]]
!!!12505: iOS apps Pages, Keynote, and Numbers v3.3 (5052) paper size issue

We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.

If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
October 19, 2017, at 01:44 AM by Daniel Stoeski - Added Known Issue 12505
Added line 22:
Changed line 24 from:
863
to:
12505
Changed line 26 from:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
to:
iOS apps Pages, Keynote, and Numbers v3.3 (5052) paper size issue [[#i12505| More info...]]
Changed line 28 from:
17.x
to:
All versions
Added line 35:
Changed line 37 from:
929
to:
863
Changed line 39 from:
DNS SEC with Cent OS [[#i929| More info...]]
to:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
Changed line 49 from:
563
to:
929
Changed line 51 from:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
to:
DNS SEC with Cent OS [[#i929| More info...]]
Changed lines 54-55 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 57-58 from:
1.0.840
to:
In Progress
Changed line 61 from:
891
to:
563
Changed line 63 from:
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Added lines 69-80:
1.0.840

(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 94-100:

[[#i12505]]
!!!12505: iOS apps Pages, Keynote, and Numbers v3.3 (5052) paper size issue

We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.

If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
October 02, 2017, at 02:10 PM by Dan Coleman - Removed postscript driver line from Canon known issue
Changed line 84 from:
When using Canon Generic PCL6 and Postscript drivers in conjunction with Mobility Print, a print job's owner is changed to SYSTEM or GUEST from the correct user.
to:
When using Canon Generic PCL6 drivers in conjunction with Mobility Print, a print job's owner is changed to SYSTEM or GUEST from the correct user.
Changed lines 67-70 from:
In Progress


to:
N/A


Changed line 100 from:
If you encounter this issue, please contact PaperCut support at support@papercut.com.
to:
Fixed in Mobility Print v1.0.840.
September 04, 2017, at 06:42 AM by Daniel Stoeski - Changed 563 to Fixed
Changed lines 52-53 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 55-56 from:
In Progress
to:
1.0.840
August 11, 2017, at 01:50 AM by Daniel Stoeski - Added Known Issue 863
Changed line 23 from:
929
to:
863
Changed line 25 from:
DNS SEC with Cent OS [[#i929| More info...]]
to:
Print job's owner changed to SYSTEM or GUEST [[#i863| More info...]]
Changed line 35 from:
563
to:
929
Changed line 37 from:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
to:
DNS SEC with Cent OS [[#i929| More info...]]
Deleted line 44:
Changed line 47 from:
891
to:
563
Changed line 49 from:
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Changed lines 52-53 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 58-71 from:
to:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
In Progress


Added lines 81-87:

[[#i863]]
!!!863: Print job's owner changed to SYSTEM or GUEST

When using Canon Generic PCL6 and Postscript drivers in conjunction with Mobility Print, a print job's owner is changed to SYSTEM or GUEST from the correct user.

If you encounter this issue, please contact PaperCut support at support@papercut.com.
August 03, 2017, at 07:10 AM by Daniel Stoeski -
Changed line 73 from:
When DNS SEC validation is being utilised alongside BIND on Cent OS, print queues are not be discoverable.
to:
When DNS SEC validation is being utilised alongside BIND on Cent OS, print queues are not discoverable.
August 03, 2017, at 07:09 AM by Daniel Stoeski -
Changed line 25 from:
DNS SEC with CentOS [[#i929| More info...]]
to:
DNS SEC with Cent OS [[#i929| More info...]]
Changed lines 71-73 from:
!!!929:  DNS SEC with CentOS

When
DNS SEC validation is being utilised alongside BIND on CentOS, print queues are not be discoverable.
to:
!!!929:  DNS SEC with Cent OS

When
DNS SEC validation is being utilised alongside BIND on Cent OS, print queues are not be discoverable.
August 03, 2017, at 07:06 AM by Daniel Stoeski - Added Known Issue
August 03, 2017, at 07:06 AM by Daniel Stoeski -
Changed line 23 from:
563
to:
929
Changed line 25 from:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
to:
DNS SEC with CentOS [[#i929| More info...]]
Deleted line 32:
Changed line 35 from:
891
to:
563
Changed line 37 from:
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
Changed lines 40-41 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 46-59 from:
to:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Resolved
(:cell :)
In Progress


Added lines 69-75:

[[#i929]]
!!!929:  DNS SEC with CentOS

When DNS SEC validation is being utilised alongside BIND on CentOS, print queues are not be discoverable.

If you encounter this issue, please contact PaperCut support at support@papercut.com.
July 18, 2017, at 10:58 PM by Mel Zouzoulas -
Changed line 42 from:
Open
to:
Resolved
July 18, 2017, at 10:56 PM by Mel Zouzoulas - Updated #891
Changed line 41 from:
(:cell class=unresolved :)
to:
(:cell class=resolved :)
Changed lines 68-70 from:
There looks to be an issue with iOS 11 beta and Air Print, we found some chatter over here in the Apple Developer Forums: https://forums.developer.apple.com/thread/79559
Once we have more information, we will post another update on this page.

to:
There was an issue with iOS beta 1 and beta 2 with Air Print where printers could not be discovered. In iOS 11 beta 3, the print queues are now visible.
July 10, 2017, at 06:59 AM by Mel Zouzoulas - Added the known issues page for Mobility Print
Changed line 69 from:
We will post another update on this page.
to:
Once we have more information, we will post another update on this page.
July 10, 2017, at 06:58 AM by Mel Zouzoulas - Added the known issues page for Mobility Print
Changed lines 34-47 from:
to:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
891
(:cell class=description :)
The print queues aren't visible on devices that are running iOS 11 beta [[#i891| More info...]]
(:cell :)
17.x
(:cell class=unresolved :)
Open
(:cell :)
In Progress


Added lines 64-69:


[[#i891]]
!!!891: The print queues aren't visible on devices that are running iOS 11 beta
There looks to be an issue with iOS 11 beta and Air Print, we found some chatter over here in the Apple Developer Forums: https://forums.developer.apple.com/thread/79559
We will post another update on this page.
July 10, 2017, at 06:16 AM by Mel Zouzoulas - Added the known issues page for Mobility Print
Deleted line 36:
Deleted line 44:
Deleted lines 52-54:


Changed lines 57-61 from:
''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]

----

[-Keywords: MDS, V3+-]
to:

----
July 10, 2017, at 06:12 AM by Mel Zouzoulas - Added the known issues page for Mobility Print
Deleted lines 56-62:

[[#i2944]]
!!!2944: Recent Toshiba firmware causes users to be incorrectly logged out from the device.

Changes in recent versions of Toshiba firmware may cause users to be logged out from the device whilst they are still using it. This issue has been resolved for users accessing native functionality by using the ''Access Device'' button within the PaperCut App, but it is yet to be addressed for users accessing native functionality by using the device's hard keys. Users might still be logged out if using the device's hard keys to access native functionality. PaperCut is working with Toshiba to resolve this issue.

A partial fix for this issue was included in PaperCut MF 17.1.2 (Build 40576).
July 10, 2017, at 06:12 AM by Mel Zouzoulas - Added the known issues page for Mobility Print
Changed line 38 from:
Other known issues, not specific to the Toshiba SDK2 Embedded solution are covered in:
to:
Other known issues, not specific to Mobility Print are covered in:
Changed lines 47-61 from:
[[#i2389]]
!!!2389: Devices intermittently become disconnected from the PaperCut app server

Devices become disconnected from the app server and display a message on the device screen that says “This device is not enabled or not registered successfully”.

PaperCut have identified the cause of this message and a hotfix is available for affected customers.  If you encounter this issue, please contact PaperCut support at support@papercut
.com.


[[#i11662]]
!!!11662: Upgrading to Toshiba firmware 1050 causes Integrated Scanning to fail
Toshiba recently released a new firmware version incorporating a protocol change that breaks compatibility with PaperCut integrated scanning
.

On the device screen the user will see the following message: Javax
.xml.ws.soap.`OAPFaultException. The subscription is not known

PaperCut have worked with Toshiba to understand the change in protocol and to update our app to work with it. A hotfix is available for affected PaperCut 17.1 customers. Reach out to support@papercut.com. The change will be included in PaperCut 17.2.
to:
[[#i563]]
!!!563: When printing from an iOS device, I get the message "The printer is no longer available."

iOS clients convert some PDF files to URF format. Mobility print doesn’t support URF at this time. To prevent the client from retrying to print the file over and over again and disrupting Mobility print service, we reject the job with a response with invalid status
. A workaround at the moment is to use a non-apple PDF reader (like Adobe Acrobat reader) on the iOS device seems to always work in our testing also.

If you encounter this issue, please contact PaperCut support at support@papercut
.com.

July 10, 2017, at 06:12 AM by Mel Zouzoulas - Added the known issues page for Mobility Print
Changed lines 34-44 from:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
2944
(:cell class=description :)
Recent Toshiba firmware causes users to be incorrectly logged out from the device. [[#i2944| More info...]]
(:cell :)
17.0.7 (Build 40233)
(:cell class=resolved :)
Partially Resolved
(:cell :)
17.1.2 (Build 40576)
to:
July 10, 2017, at 06:11 AM by Mel Zouzoulas - Added the known issues page for Mobility Print
Deleted lines 31-42:

(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
11662
(:cell class=description :)
Upgrading to Toshiba firmware 1050 causes Integrated Scanning to fail [[#i11662| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Fixed
(:cell :)
Hotfix available
July 10, 2017, at 06:10 AM by Mel Zouzoulas - Added the known issues page for Mobility Print
Changed line 23 from:
2389
to:
563
Changed line 25 from:
Devices intermittently become disconnected from the PaperCut app server. [[#i2389| More info...]]
to:
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
July 10, 2017, at 06:09 AM by Mel Zouzoulas - Added the known issues page for Mobility Print
Changed lines 1-3 from:
(:title Known Issues with Toshiba MDS Embedded (PaperCut MF):)

PaperCut is fully committed to helping customers and partners make the best use of our
technology.  A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something. If something is causing you particular concern please contact [[https://www.papercut.com/contact/|PaperCut support]].
to:
(:title Mobility Print Known Issues  :)

PaperCut is fully committed to helping customers and partners make the best use of our
technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. If something is causing you particular concern please contact [[https://www.papercut.com/contact/|PaperCut support]].
July 10, 2017, at 06:08 AM by Mel Zouzoulas - Added the known issues page for Mobility Print
Changed lines 1-4 from:
(:title Mobility Print Known Issues  :)

PaperCut is fully committed to helping customers and partners make the best use of our
technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. If something is causing you particular concern please contact [[https://www.papercut.com/contact/|PaperCut support]].
to:
(:title Known Issues with Toshiba MDS Embedded (PaperCut MF):)

PaperCut is fully committed to helping customers and partners make the best use of our
technology.  A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something. If something is causing you particular concern please contact [[https://www.papercut.com/contact/|PaperCut support]].
Changed lines 21-22 from:

to:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
2389
(:cell class=description :)
Devices intermittently become disconnected from the PaperCut app server. [[#i2389| More info...]]
(:cell :)
17.x
(:cell class=unresolved :)
Open
(:cell :)
In Progress

(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
11662
(:cell class=description :)
Upgrading to Toshiba firmware 1050 causes Integrated Scanning to fail [[#i11662| More info...]]
(:cell :)
17.x
(:cell class=resolved :)
Fixed
(:cell :)
Hotfix available


(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
2944
(:cell class=description :)
Recent Toshiba firmware causes users to be incorrectly logged out from the device. [[#i2944| More info...]]
(:cell :)
17.0.7 (Build 40233)
(:cell class=resolved :)
Partially Resolved
(:cell :)
17.1.2 (Build 40576)
(:tableend:)


Added lines 75-102:


[[#i11662]]
!!!11662: Upgrading to Toshiba firmware 1050 causes Integrated Scanning to fail
Toshiba recently released a new firmware version incorporating a protocol change that breaks compatibility with PaperCut integrated scanning.

On the device screen the user will see the following message: Javax.xml.ws.soap.`OAPFaultException. The subscription is not known

PaperCut have worked with Toshiba to understand the change in protocol and to update our app to work with it. A hotfix is available for affected PaperCut 17.1 customers. Reach out to support@papercut.com. The change will be included in PaperCut 17.2.



[[#i2944]]
!!!2944: Recent Toshiba firmware causes users to be incorrectly logged out from the device.

Changes in recent versions of Toshiba firmware may cause users to be logged out from the device whilst they are still using it. This issue has been resolved for users accessing native functionality by using the ''Access Device'' button within the PaperCut App, but it is yet to be addressed for users accessing native functionality by using the device's hard keys. Users might still be logged out if using the device's hard keys to access native functionality. PaperCut is working with Toshiba to resolve this issue.

A partial fix for this issue was included in PaperCut MF 17.1.2 (Build 40576).

----

\\

''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]

----

[-Keywords: MDS, V3+-]
July 10, 2017, at 06:08 AM by Mel Zouzoulas - Added the known issues page for Mobility Print
Changed lines 5-37 from:
----
to:
----

(:comment ***** Issues Table - use class=resolved or class=unresolved on the Status cells to alter the text colour **************************************************** :)

(:table border=1 width=100% cellspacing=5 class=issues :)
(:cellnr :)
'''Issue ID'''
(:cell :)
'''Description'''
(:cell :)
'''Reported in'''
(:cell :)
'''Status'''
(:cell :)
'''Resolved in'''



Other known issues, not specific to the Toshiba SDK2 Embedded solution are covered in:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut]]

----

\\


[[#i2389]]
!!!2389: Devices intermittently become disconnected from the PaperCut app server

Devices become disconnected from the app server and display a message on the device screen that says “This device is not enabled or not registered successfully”.

PaperCut have identified the cause of this message and a hotfix is available for affected customers.  If you encounter this issue, please contact PaperCut support at support@papercut.com.
July 10, 2017, at 06:07 AM by Mel Zouzoulas - Added the known issues page for Mobility Print
Changed lines 5-50 from:
----

(:comment ***** Issues Table - use class=resolved or class=unresolved on the Status cells to alter the text colour **************************************************** :)

(:table border=1 width=100% cellspacing=5 class=issues :)
(:cellnr :)
'''Issue ID'''
(:cell :)
'''Description'''
(:cell :)
'''Reported in'''
(:cell :)
'''Status'''
(:cell :)
'''Resolved in'''

(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
563
(:cell class=description :)
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
(:cell :)
17.x
(:cell class=unresolved :)
Open
(:cell :)
In Progress


Other known issues, not specific to Mobility Print are covered in:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut]]

----

\\


[[#i563]]
!!!563: When printing from an iOS device, I get the message "The printer is no longer available."

iOS clients convert some PDF files to URF format. Mobility print doesn’t support URF at this time. To prevent the client from retrying to print the file over and over again and disrupting Mobility print service, we reject the job with a response with invalid status. A workaround at the moment is to use a non-apple PDF reader (like Adobe Acrobat reader) on the iOS device seems to always work in our testing also.

If you encounter this issue, please contact PaperCut support at support@papercut.com.

to:
----
July 10, 2017, at 06:07 AM by Mel Zouzoulas - Added the known issues page for Mobility Print
Deleted lines 50-56:
----

\\

''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]

----
July 10, 2017, at 06:05 AM by Mel Zouzoulas - Added the known issues page for Mobility Print
Added lines 3-57:
PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. If something is causing you particular concern please contact [[https://www.papercut.com/contact/|PaperCut support]].

----

(:comment ***** Issues Table - use class=resolved or class=unresolved on the Status cells to alter the text colour **************************************************** :)

(:table border=1 width=100% cellspacing=5 class=issues :)
(:cellnr :)
'''Issue ID'''
(:cell :)
'''Description'''
(:cell :)
'''Reported in'''
(:cell :)
'''Status'''
(:cell :)
'''Resolved in'''

(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
563
(:cell class=description :)
When printing from an iOS device, I get the message "The printer is no longer available." [[#i563| More info...]]
(:cell :)
17.x
(:cell class=unresolved :)
Open
(:cell :)
In Progress


Other known issues, not specific to Mobility Print are covered in:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut]]

----

\\


[[#i563]]
!!!563: When printing from an iOS device, I get the message "The printer is no longer available."

iOS clients convert some PDF files to URF format. Mobility print doesn’t support URF at this time. To prevent the client from retrying to print the file over and over again and disrupting Mobility print service, we reject the job with a response with invalid status. A workaround at the moment is to use a non-apple PDF reader (like Adobe Acrobat reader) on the iOS device seems to always work in our testing also.

If you encounter this issue, please contact PaperCut support at support@papercut.com.


----

\\

''Categories:'' [[Category.Troubleshooting|+]], [[Category.PaperCutMF|+]]

----
July 03, 2017, at 11:46 PM by Mel Zouzoulas -
Changed line 1 from:
(:title Known Issues  :)
to:
(:title Mobility Print Known Issues  :)
March 07, 2017, at 07:06 AM by Mel Zouzoulas -
Changed lines 1-69 from:
(:title Known Issues with Mobility Print :)



----

(:comment ***** Issues Table - use class=resolved or class=unresolved on the Status cells to alter the text colour **************************************************** :)

(:table border=1 width=100% cellspacing=5 class=issues :)
(:cellnr :)
'''Issue ID'''
(:cell :)
'''Description'''
(:cell :)
'''Reported in'''
(:cell :)
'''Status'''
(:cell :)
'''Resolved in'''
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)

(:cell class=description :)
 [[#i10454| More info...]]
(:cell :)
1st Generation\\
Devices
(:cell class=resolved :)

(:cell :)
Embedded\\
App v1.2.1
(:cellnr :)

(:cell class=description :)
[[#i8802| More info...]]
(:cell :)

(:cell class=resolved :)

(:cell :)

(:cellnr :)

(:cell class=description :)
[[#i8098| More info...]]
(:cell :)

(:cell class=resolved :)

(:cell :)
Firmware\\

(:tableend:)


----

[[#i10454]]
!!!10454:

----

----

\\

----
[-Keywords: mobilityprint-]
to:
(:title Known Issues  :)
March 07, 2017, at 07:06 AM by 139.130.165.134 -
Changed lines 4-5 from:
PaperCut is fully committed to helping customers and partners make the best use of our technology.  A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you.  Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something.  If something is causing you particular concern please contact [[https://www.papercut.com/contact/|PaperCut support]].
to:
Changed line 22 from:
10454
to:
Changed line 24 from:
1st generation devices fail to boot correctly. [[#i10454| More info...]]
to:
 [[#i10454| More info...]]
Changed line 29 from:
Resolved
to:
Changed line 34 from:
8802
to:
Changed line 36 from:
Embedded application version >= 1.1.0 not connecting to PaperCut < 16.0. [[#i8802| More info...]]
to:
[[#i8802| More info...]]
Changed line 38 from:
PaperCut < 16.0
to:
Changed line 40 from:
Resolved
to:
Changed line 42 from:
Configuration
to:
Changed line 44 from:
8098
to:
Changed line 46 from:
Sanahin Series and Greater Series devices fail to boot correctly. [[#i8098| More info...]]
to:
[[#i8098| More info...]]
Changed lines 48-49 from:
Sanahin Series\\
Greater Series
to:
Changed line 50 from:
Resolved
to:
Changed line 53 from:
Update
to:
Deleted lines 56-58:
Other known issues, not specific to the Canon embedded solution are covered in:
* [[KnownIssuesMF|Known issues (PaperCut MF)]]
* [[KnownIssues|Known issues (all editions)]]
Changed lines 60-65 from:
!!!10454: 1st generation devices fail to boot correctly

There is a known issue where first generation devices fail to boot when the PaperCut embedded application is installed. See Issue [[#i8098| 8098]] for Sanahin and Greater Series devices.

This issue can occur with the application versions 1.1.1 and 1.2.0, particularly on Guildford series (40xx) devices. Please upgrade your PaperCut embedded application to the latest available version.

to:
!!!10454:
Deleted lines 62-75:

[[#i8802]]
!!!8802: Embedded application version >= 1.1.0 not connecting to PaperCut < 16.0.

There is a known issue attempting to connect the PaperCut embedded application version 1.1.0 and above with a PaperCut server less than version 16.0.

New installations of the v1.1.0 (and above) embedded application by default use HTTPS port 9192 to communicate with the PaperCut server. PaperCut versions earlier than 16.0 are not capable of communicating with devices on this port. Change the device 'HTTPS/binary' port to 9193 when connecting to PaperCut versions earlier than 16.0.

----

[[#i8098]]
!!!8098: Sanahin Series and Greater Series devices fail to boot correctly

There is a known issue with Sanahin series (C50xx) and Greater series (60xx) devices not booting correctly under certain circumstances when the PaperCut application is installed and started. Upgrade the device firmware to Sanahin2 and Greater2 respectively to resolve.
March 06, 2017, at 09:45 AM by Mel Zouzoulas -
Added lines 1-92:
(:title Known Issues with Mobility Print :)


PaperCut is fully committed to helping customers and partners make the best use of our technology.  A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you.  Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something.  If something is causing you particular concern please contact [[https://www.papercut.com/contact/|PaperCut support]].

----

(:comment ***** Issues Table - use class=resolved or class=unresolved on the Status cells to alter the text colour **************************************************** :)

(:table border=1 width=100% cellspacing=5 class=issues :)
(:cellnr :)
'''Issue ID'''
(:cell :)
'''Description'''
(:cell :)
'''Reported in'''
(:cell :)
'''Status'''
(:cell :)
'''Resolved in'''
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
10454
(:cell class=description :)
1st generation devices fail to boot correctly. [[#i10454| More info...]]
(:cell :)
1st Generation\\
Devices
(:cell class=resolved :)
Resolved
(:cell :)
Embedded\\
App v1.2.1
(:cellnr :)
8802
(:cell class=description :)
Embedded application version >= 1.1.0 not connecting to PaperCut < 16.0. [[#i8802| More info...]]
(:cell :)
PaperCut < 16.0
(:cell class=resolved :)
Resolved
(:cell :)
Configuration
(:cellnr :)
8098
(:cell class=description :)
Sanahin Series and Greater Series devices fail to boot correctly. [[#i8098| More info...]]
(:cell :)
Sanahin Series\\
Greater Series
(:cell class=resolved :)
Resolved
(:cell :)
Firmware\\
Update
(:tableend:)


Other known issues, not specific to the Canon embedded solution are covered in:
* [[KnownIssuesMF|Known issues (PaperCut MF)]]
* [[KnownIssues|Known issues (all editions)]]
----

[[#i10454]]
!!!10454: 1st generation devices fail to boot correctly

There is a known issue where first generation devices fail to boot when the PaperCut embedded application is installed. See Issue [[#i8098| 8098]] for Sanahin and Greater Series devices.

This issue can occur with the application versions 1.1.1 and 1.2.0, particularly on Guildford series (40xx) devices. Please upgrade your PaperCut embedded application to the latest available version.

----

[[#i8802]]
!!!8802: Embedded application version >= 1.1.0 not connecting to PaperCut < 16.0.

There is a known issue attempting to connect the PaperCut embedded application version 1.1.0 and above with a PaperCut server less than version 16.0.

New installations of the v1.1.0 (and above) embedded application by default use HTTPS port 9192 to communicate with the PaperCut server. PaperCut versions earlier than 16.0 are not capable of communicating with devices on this port. Change the device 'HTTPS/binary' port to 9193 when connecting to PaperCut versions earlier than 16.0.

----

[[#i8098]]
!!!8098: Sanahin Series and Greater Series devices fail to boot correctly

There is a known issue with Sanahin series (C50xx) and Greater series (60xx) devices not booting correctly under certain circumstances when the PaperCut application is installed and started. Upgrade the device firmware to Sanahin2 and Greater2 respectively to resolve.

----

\\

----
[-Keywords: mobilityprint-]

Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on July 30, 2019, at 07:23 AM
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