Known Issues with Lexmark Embedded Application (PaperCut MF)

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PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something. If something is causing you particular concern please contact support.


Issue ID

Description

Reported in

Status

Resolved in

9752

An issue was discovered when using the Lexmark ATL.030.058 firmware, SSL stops working. More info…

Any PaperCut MF 16.2 Build

In Progress

Workaround

9720

An issue was discovered causing the Enter key on the device login screen to lock the device. More info…

Any PaperCut MF 16.2 Build

Resolved

v2.3.1

370001

Scanning from the glass will cause the device to lock up, requiring a hard reboot. More info…

MX711?

Resolved

Firmware
Update

370002

Password field pre-populated when performing username/password authentication. More info…

Lexmark
MS610de
C792de
C748de
CS510de
MS810de
MX510de

In Progress

Lexmark investigating

370003

X464de device is slow on login. More info…

Lexmark
X464de

In Progress

Lexmark investigating

370004

Lexmark device freezes displaying Clock/Stop-watch. More info…

 

Resolved

Firmware
Update

370005

Issues running on Lexmark X945e devices. More info…

Lexmark
X945e

Resolved

Firmware
Update (P125)

8802

Embedded application version ≥ 2.2.0 not connecting to PaperCut < 16.0. More info…

PaperCut < 16.0

Resolved

Configuration

9110

Embedded application v2.2.0 cannot print documents stored on a USB drive.
More info…

PaperCut MF
16.0 Build 34949
to
16.1 Build 35753

Resolved

v2.3.0

9185

Embedded application v2.2.0 duplicates Email addresses when scanning to Email.
More info…

PaperCut MF
16.0 Build 34949
to
16.1 Build 35753

Resolved

v2.3.0

9491

Swiping a card while MFD is in powersave mode does not wake up the panel.
More info…

All PaperCut MF
versions up to
(incl.)
16.1 Build 35753

Resolved

v2.3.1

9496

Embedded application unstable when machine is under heavy copying load.
More info…

All PaperCut MF
versions up to
(incl.)
16.1 Build 35753

Resolved

v2.3.1

9510

Embedded application v2.2.0 saves previous fax target number when starting a new fax job.
More info…

PaperCut MF
16.0 Build 34949
to
16.1 Build 35753

Resolved

v2.3.1

Other known issues, not specific to the Lexmark Embedded solution are covered in:



#9752

9752: An issue was discovered when using the Lexmark ATL.030.058 firmware, SSL stops working.

A workaround is using port 9193, which is a non-SSL port. This means the communication between PaperCut and the device won’t be encrypted.

Please contact support@papercut.com for further information.



#9720

9720: An issue was discovered causing the Enter key on the device login screen to lock the device.

We are working on a fix for the issue, and once it is completed and certified, we will release a build with official support for LeSF 5.x devices.

In the meantime, if you experience this issue, you will need to restart the device. Please contact support@papercut.com for further information.



370001: Scanning from the glass will cause the device to lock up, requiring a hard reboot

The corrected firmware for this is LW30.TU.P362.tusXXgr.DN.E509.tusXXgre.fls. This release is not generally available yet to the public and must be requested of Lexmark Tech Support.



370002: Password field pre-populated when performing username/password authentication

We have had customer reports that on some Lexmark devices when performing user/password authentication, the password field is pre-populated with the username entered on the previous screen. This requires the user to clear the password field before entering their password.

Lexmark have confirmed this is an issue in their firmware and have provided a test firmware to one of our affected customers. As of June 2014, these firmwares have not been made public by Lexmark. If you are seeing this issue on your site, please contact Lexmark customer support and request the update firmware for your device.

Affected devices are reported to include at least the following:

  • MS610de
  • C792de
  • C748de
  • CS510de
  • MS810de
  • MX510de


370003: X464de device is slow on login

We received some reports of Lexmark X464de devices behaving slow and sluggish on login. This includes slow response to keystrokes when typing in username or password on the virtual keyboard and slow transition to the home screen after entering the password.

Lexmark has acknowledged this to be an issue.

No firmware updates or other relief has been announced for this issue.



370004: Lexmark device freezes displaying Clock/Stop-watch (fixed by Lexmark firmware update)

We received some reports of issues where the Lexmark devices would freeze displaying the clock/stop-watch logo. This would occur intermittently and was difficult to reproduce reliably.

We worked closely with affected customers and Lexmark to collect diagnostic information and determine the cause of the problem. Lexmark identified a device firmware bug that was causing the problem, and have released a firmware upgrade for all affected devices.

The firmware upgrade was released in November 2010. Please contact Lexmark to get access to the upgraded firmware.

Some more information is available here.



370005: Issues running on Lexmark X945e devices (fixed by Lexmark firmware update)

In November 2010 we received some reports from customers having problems running PaperCut on the Lexmark X945 device. Symptoms of the problem would vary, and could include:

  • The LCD screen flickers repeatedly showing the PaperCut login screen logo.
  • When ever any of the function buttons are pressed (e.g. “Copy”, “Fax”, etc) the LCD screen display “busy, please wait”.
  • The LCD screens displays “busy, please wait” when the PaperCut application starts.

These problems do not occur on most X945e devices. PaperCut has been certified to work on the X945e devices and also is known to work correctly on many customer sites. So it appears that there are differences between some X945e devices that trigger these problems.

By working closely with Lexmark this issue has been resolved through a firmware upgrade for the X945e device. The firmware version that fixes this problem is version P125. We can provide you this firmware upon request.

You will also require an updated version of the PaperCut embedded application. You can also request from us through support. This update will be included in the next release of PaperCut.



8802: Embedded application version ≥ 2.2.0 not connecting to PaperCut < 16.0.

There is a known issue attempting to connect the Lexmark embedded application version 2.2.0 and above with a PaperCut server less than version 16.0.

New installations of the v2.2.0+ embedded application by default use HTTPS port 9192 to communicate with the PaperCut server. PaperCut versions earlier than 16.0 are not capable of communicating with devices on this port. Change the device ‘HTTPS/binary’ port to 9193 when connecting to PaperCut versions earlier than 16.0.



9110: Embedded application v2.2.0 cannot print documents stored on a USB drive

When connecting a USB drive to a Lexmark MFD running v2.2.0 of PaperCut MF’s embedded application, clicking on a file icon reverts the display back to the home screen.\\ This is a known issue that will be fixed in v2.3.0.
As a workaround, affected customers may install the previous version of the embedded application (v32000), available from our support team.



9185: Embedded application v2.2.0 duplicates Email addresses when scanning to Email

When scanning to Email while PaperCut is configured to track scan jobs, an additional copy of the user’s target Email address is added to the destinations list every time that scanning to Email is used.
This is a known issue that will be fixed in v2.3.0 (currently being certified by Lexmark, should be released shortly).
As a workaround, affected customers may install the previous version of the embedded application (v32000), available from our support team.



9491: Swiping a card while MFD is in powersave mode does not wake up the panel

When configuring an MFD to allow user login using an external card reader, some card readers models will fail to wake up the machine’s panel if it is in power-save mode. The user will need to manually press the machine’s power-save hardware key to activate the touch panel.
This is a known issue that is expected to be fixed in future release v2.3.1 (currently in final development stages).



9496: Embedded application unstable while performing complex job-builder copying.

When performing multiple copy jobs, especially those involving the scanning of multiple size pages, some devices may become unstable, requiring them to be powered off and back on. We have identified a possible issue in these models’ firmware which may be causing this, and are testing a possible workaround in our code.
This is a known issue that is expected to be addressed in future release v2.3.1 (currently in final development stages).



9510: Embedded application v2.2.0 duplicates Email addresses when scanning to Email

When a user initiates a second fax job while PaperCut is configured to track fax jobs, the destination fax number from the previous fax job isn’t automatically cleared, and needs to be manually deleted.
This is a known issue that is expected to be fixed in future release v2.3.1 (currently in final development stages).
As a workaround, affected customers may install the previous version of the embedded application (v32000), available from our support team.



Categories: Troubleshooting, PaperCut MF


Keywords: MF, LeSF, Lexmark, problem, issue, install, flash, X945, X945e

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Article last modified on August 24, 2016, at 08:40 AM
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