Known Issues with HP (PaperCut MF)

KB Home   |   Known Issues with HP (PaperCut MF)

Main.KnownIssuesHPEmbedded History

Hide minor edits - Show changes to output

April 18, 2019, at 06:14 AM by timg - Added PC-15702
Changed line 26 from:
PC-15687
to:
PC-15702
Changed lines 28-29 from:
Language translation issue, with the legacy 'Jedi' app for Futuresmart (Legacy) devices may mean that button labels on a subset of screens are not displayed correctly.
[[#iPC-15687|More info...]]
to:
Due to changes in HP firmware 4.6.4, when using the HP Universal Print Driver or HP device-specific drivers, the device may now record some grayscale pages as color.
\\
[[#iPC-15702|More info...]]
Changed lines 32-35 from:
19.0.0\\
''Jedi \\
(Futuresmart\\
'Legacy')''
to:
HP Firmware\\
4.6.4
Deleted line 36:
Hot-fix available
Changed line 39 from:
MAC-5457
to:
PC-15687
Changed lines 41-42 from:
Small number of users have seen an additional status message appearing on 4.7 firmware when the device is configured to show the native device icons rather than the PaperCut login.
[[#iMAC-5457|More info...]]
to:
Language translation issue, with the legacy 'Jedi' app for Futuresmart (Legacy) devices may mean that button labels on a subset of screens are not displayed correctly.
\\
[[#iPC-15687|More info...]]
Changed lines 45-48 from:
Firmware 4.7\\
''Futuresmart''
(:cell class=resolved :)
Resolved
to:
19.0.0\\
''Jedi \\
(
Futuresmart\\
'Legacy')''
(:cell class=unresolved :)
Open
Changed lines 52-54 from:
Fix in Firmware\\
from HP\\
(4.7.1)
to:
Hot-fix available
Changed line 55 from:
MAC-5446
to:
MAC-5457
Changed lines 57-59 from:
PaperCut HP 'Jedi' app for Futuresmart (Legacy) devices will not install on firmware 4.7.1 or above. Currently installed devices are unaffected.

[[#iMAC-5446|More
info...]]
to:
Small number of users have seen an additional status message appearing on 4.7 firmware when the device is configured to show the native device icons rather than the PaperCut login.
\\
[[#iMAC-5457
|More info...]]
Changed lines 61-64 from:
Firmware 4.7.1\\
''Jedi \\
(
Futuresmart\\
'Legacy')
''
to:
Firmware 4.7\\
''Futuresmart''
Changed lines 66-68 from:
18.3.7
to:
Fix in Firmware\\
from HP\\
(4
.7.1)
Changed line 71 from:
MAC-5381
to:
MAC-5446
Changed lines 73-75 from:
When logging in with a swipe card ''and'' you then press the 'Access Device' button on the Print Release screen, an [=IllegalStateException=] error message is displayed.

[[#iMAC-5381
|More info...]]
to:
PaperCut HP 'Jedi' app for Futuresmart (Legacy) devices will not install on firmware 4.7.1 or above. Currently installed devices are unaffected.
\\
[[#iMAC-5446|More info...]]
Changed lines 77-78 from:
18.3.3\\
''Futuresmart''
to:
Firmware 4.7.1\\
''Jedi \\
(
Futuresmart\\
'Legacy')
''
Changed line 84 from:
18.3.4
to:
18.3.7
Changed line 87 from:
MAC-5386
to:
MAC-5381
Changed lines 89-91 from:
'Account confirmation' appears once, even when Account Confirmation is disabled.

[[#iMAC-5386|More
info...]]
to:
When logging in with a swipe card ''and'' you then press the 'Access Device' button on the Print Release screen, an [=IllegalStateException=] error message is displayed.
\\
[[#iMAC-5381
|More info...]]
Changed line 101 from:
MAC-5355
to:
MAC-5386
Changed lines 103-105 from:
Device status in PaperCut shows "Started with Errors - Certificate Error. Error - Could not import certificate into the device certificate store", when installing a new CA-signed certificate under certain circumstances.

[[#iMAC-5355
|More info...]]
to:
'Account confirmation' appears once, even when Account Confirmation is disabled.
\\
[[#iMAC
-5386|More info...]]
Changed line 107 from:
All versions\\
to:
18.3.3\\
Changed lines 109-110 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 112 from:
Hotfix available
to:
18.3.4
Changed line 115 from:
MAC-5279
to:
MAC-5355
Changed lines 117-119 from:
HP [=X3D303A=] card readers are not working on HP Bugatti series devices with 4.6.x firmware versions. Also observed on 4.5.x3 firmware in testing.

[[#iMAC-5279|More info...]]
to:
Device status in PaperCut shows "Started with Errors - Certificate Error. Error - Could not import certificate into the device certificate store", when installing a new CA-signed certificate under certain circumstances.
\\
[[#iMAC-5355|More info...]]
Changed lines 121-122 from:
Firmware \\
4.6.x
\\
to:
All versions\\
Changed lines 126-128 from:
Status: \\
PaperCut working \\
with HP engineering.
to:
Hotfix available
Changed line 129 from:
MAC-5281
to:
MAC-5279
Changed lines 131-133 from:
HP Pro card readers may only perform a partial card-read.

[[#iMAC-5281|More
info...]]
to:
HP [=X3D303A=] card readers are not working on HP Bugatti series devices with 4.6.x firmware versions. Also observed on 4.5.x3 firmware in testing.
\\
[[#iMAC-5279
|More info...]]
Changed lines 135-136 from:
18.2\\
''PRO''
to:
Firmware \\
4.6.x\\
''Futuresmart''
Changed line 146 from:
MAC-5278
to:
MAC-5281
Changed lines 148-150 from:
'49.DE.05 - [=WebKit=] encountered a fatal error, unable to recover' error appears on the device, and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.

[[#iMAC-5278
|More info...]]
to:
HP Pro card readers may only perform a partial card-read.
\\
[[#iMAC
-5281|More info...]]
Changed lines 152-154 from:
All
(:cell class=resolved :)
Resolved
to:
18.2\\
''PRO''
(:cell class=unresolved :)
Open
Changed lines 157-161 from:
Fixed in\\
firmware from\\
HP (4.7.0.1)\\

[[#iMAC-5278|More info...]]
to:
Status: \\
PaperCut working \\
with HP engineering.
Changed line 162 from:
MAC-5388
to:
MAC-5278
Changed lines 164-166 from:
'49.DE.11 Error' appears on device and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.

[[#iMAC-5388|More info...]]
to:
'49.DE.05 - [=WebKit=] encountered a fatal error, unable to recover' error appears on the device, and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.
\\
[[#iMAC-5278|More info...]]
Changed lines 172-175 from:
Fix from HP\\
in firmware\\
4.7 
[[#iMAC-5388|More info...]]
to:
Fixed in\\
firmware from\\
HP (4.7.0.1)\\
\\
[[#iMAC-5278|More info...]]
Changed line 179 from:
MAC-4724
to:
MAC-5388
Changed lines 181-183 from:
Increased login times with TWN4 [=SmartCard=] MIFARE readers.

[[#iMAC
-4724|More info...]]
to:
'49.DE.11 Error' appears on device and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.
\\
[[#iMAC-5388
|More info...]]
Changed lines 185-186 from:
18.2.3\\
''Futuresmart''
to:
All
Changed lines 189-191 from:
18.3.3\\
and 18.3.4\\
(see more info)
to:
Fix from HP\\
in firmware\\
4.7
[[#iMAC-5388|More
info...]]
Changed line 195 from:
PC-13318
to:
MAC-4724
Changed lines 197-199 from:
Restricted users prevented from performing multiple copy jobs, receive error 'Please Wait. You are charging to a restricted account.  Please wait until jobs in progress have finished before starting a new job'.

[[#iPC-13318
|More info...]]
to:
Increased login times with TWN4 [=SmartCard=] MIFARE readers.
\\
[[#iMAC-4724|More
info...]]
Changed line 201 from:
18.2\\
to:
18.2.3\\
Changed lines 206-208 from:
18.3.3
to:
18.3.3\\
and 18.3.4\\
(see more info)
Changed line 211 from:
MAC-5192
to:
PC-13318
Changed lines 213-215 from:
When using device guest user access, copy/scan/fax may not be accessible.
to:
Restricted users prevented from performing multiple copy jobs, receive error 'Please Wait. You are charging to a restricted account.  Please wait until jobs in progress have finished before starting a new job'.
\\
[[#iPC-13318|More info...]]
Changed line 217 from:
18.2.6\\
to:
18.2\\
Changed line 222 from:
18.3.2
to:
18.3.3
Changed line 225 from:
MAC-5218
to:
MAC-5192
Changed line 227 from:
Card readers stop working after a server reboot.
to:
When using device guest user access, copy/scan/fax may not be accessible.
Changed line 229 from:
18.2.4\\
to:
18.2.6\\
Changed line 237 from:
MAC-5305
to:
MAC-5218
Changed lines 239-241 from:
After MFD reboot, card reader fails to establish connection to server - card swipes fail. Impacts PRO devices.

[[#iMAC-5305|More info...]]
to:
Card readers stop working after a server reboot.
Changed line 249 from:
14145
to:
MAC-5305
Changed lines 251-253 from:
PaperCut FS4 OXP App displays a exception error when the Home Screen App setting is changed from "HP" to another option.

[[#i14145| More info...]]
to:
After MFD reboot, card reader fails to establish connection to server - card swipes fail. Impacts PRO devices.
\\
[[#iMAC-5305|More info...]]
Added line 255:
18.2.4\\
Changed lines 257-258 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 260:
18.3.2
Changed line 263 from:
14061
to:
14145
Changed lines 265-267 from:
HTTP 400 BAD REQUEST on OXP FS4 4.6.0.1 Firmware for PaperCut FS3 App.

[[#i14061| More info...]]
to:
PaperCut FS4 OXP App displays a exception error when the Home Screen App setting is changed from "HP" to another option.
\\
[[#i14145| More info...]]
Changed lines 270-271 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Deleted line 272:
18.2.3
Changed line 275 from:
4361
to:
14061
Changed lines 277-279 from:
Any supported HP card reader with the embedded platform stops working with HP firmware 4.5.5.

[[#i4361| More info...]]
to:
HTTP 400 BAD REQUEST on OXP FS4 4.6.0.1 Firmware for PaperCut FS3 App.
\\
[[#i14061| More info...]]
Changed line 285 from:
HP firmware 4.5.6
to:
18.2.3
Changed line 288 from:
4280
to:
4361
Changed lines 290-292 from:
Card reader stops working if it hasn't been in use for more than one hour.

[[#i4280| More info...]]
to:
Any supported HP card reader with the embedded platform stops working with HP firmware 4.5.5.
\\
[[#i4361| More info...]]
Deleted lines 293-294:
17.4.4 \\
to 18.0.3\\
Changed line 298 from:
18.0.4
to:
HP firmware 4.5.6
Changed line 301 from:
8345
to:
4280
Changed lines 303-305 from:
HP FutureSmart devices may show errors after firmware upgrade.

[[#i8345| More info...]]
to:
Card reader stops working if it hasn't been in use for more than one hour.
\\
[[#i4280| More info...]]
Changed lines 307-308 from:
15.x\\
to:
17.4.4 \\
to 18.0.3
\\
Changed lines 313-314 from:
FutureSmart \\
firmware 3
.7.3
to:
18.0.4
Changed line 316 from:
1059
to:
8345
Changed lines 318-320 from:
Partial card reads with some HP FutureSmart Embeddeds (M4555 in particular).

[[#i1059| More info...]]
to:
HP FutureSmart devices may show errors after firmware upgrade.
\\
[[#i8345| More info...]]
Changed lines 327-328 from:
15.3 \\
(Build 34420)
to:
FutureSmart \\
firmware 3.7.3
Changed line 331 from:
490014
to:
1059
Changed lines 333-335 from:
Some HP models error or freeze during user login.

[[#i490014| More info...]]
to:
Partial card reads with some HP FutureSmart Embeddeds (M4555 in particular).
\\
[[#i1059| More info...]]
Changed lines 337-338 from:
15.0 \\
(Build 32334)
\\
to:
15.x\\
Changed lines 339-340 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 342-343 from:
Workaround \\
available
to:
15.3 \\
(Build 34420)
Changed line 346 from:
430001
to:
490014
Changed lines 348-350 from:
pc-hp.jar won't load. (HP Chai devices)

[[#i430001| More info...]]
to:
Some HP models error or freeze during user login.
\\
[[#i490014| More info...]]
Changed lines 352-355 from:
14.0\\
''Chai''
(:cell class=resolved :)
Resolved
to:
15.0 \\
(Build 32334)\\
''Futuresmart''
(:cell class=unresolved :)
Open
Changed lines 358-359 from:
Workaround\\
to:
Workaround \\
available
Changed line 362 from:
420001
to:
430001
Changed lines 364-366 from:
Problems tracking scan and fax jobs.

[[#i420001| More info...]]
to:
pc-hp.jar won't load. (HP Chai devices)
\\
[[#i430001| More info...]]
Changed lines 368-369 from:
13.3 - 14.0\\
''Futuresmart''
to:
14.0\\
''Chai''
Changed line 373 from:
14.1
to:
Workaround\\
Changed line 376 from:
420002
to:
420001
Changed lines 378-380 from:
@@48.A1.01@@ error appears on device, device functions disabled.

[[#i420002| More info...]]
to:
Problems tracking scan and fax jobs.
\\
[[#i420001| More info...]]
Added line 382:
13.3 - 14.0\\
Changed line 387 from:
13.5
to:
14.1
Changed line 390 from:
420003
to:
420002
Changed lines 393-394 from:

[[#i420003| More info...]]
to:
\\
[[#i420002| More info...]]
Deleted line 395:
13.3\\
Changed line 400 from:
13.4
to:
13.5
Changed line 403 from:
420004
to:
420003
Changed lines 405-407 from:
Pauses during printing, or slow copy/print/panel performance. [[#i420004| More info...]]
to:
@@48.A1.01@@ error appears on device, device functions disabled.
\\
[[#i420003| More info...]]
Changed line 414 from:
13.3.23540
to:
13.4
Changed line 417 from:
420005
to:
420004
Changed lines 419-421 from:
Error @@[=ArrayIndex...=]@@ appears in device status and prevents some functionality. [[#i420005| More info...]]
to:
Pauses during printing, or slow copy/print/panel performance.
\\
[[#i420004| More info...]]
Added line 423:
13.3\\
Changed line 428 from:
13.2.22278
to:
13.3.23540
Changed line 431 from:
420006
to:
420005
Changed lines 433-435 from:
"Cannot connect to the quota server" errors when copying. [[#i420006| More info...]]
to:
Error @@[=ArrayIndex...=]@@ appears in device status and prevents some functionality.
\\
[[#i420005| More info...]]
Changed line 441 from:
13.0
to:
13.2.22278
Changed line 444 from:
420007
to:
420006
Changed lines 446-448 from:
Embedded app version 19437: card readers not working on ARM based devices. [[#i420007| More info...]]
to:
"Cannot connect to the quota server" errors when copying.
\\
[[#i420006| More info...]]
Deleted lines 449-450:
App \\
v19437\\
Changed lines 454-455 from:
App \\
v19902
to:
13.0
Changed line 457 from:
420008
to:
420007
Changed lines 459-461 from:
Color copying access control (group-level color access restriction) not supported. [[#i420008| More info...]]
to:
Embedded app version 19437: card readers not working on ARM based devices.
\\
[[#i420007| More info...]]
Changed line 464 from:
v21124\\
to:
v19437\\
Changed lines 469-470 from:
13.1
to:
App \\
v19902
Changed line 473 from:
420009
to:
420008
Changed lines 475-477 from:
HP Common Card Reader (CCR) not supported. [[#i420009| More info...]]
to:
Color copying access control (group-level color access restriction) not supported.
\\
[[#i420008| More info...]]
Added lines 479-480:
App \\
v21124\\
Added lines 485-497:
13.1
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
420009
(:cell class=description :)
HP Common Card Reader (CCR) not supported.
\\
[[#i420009| More info...]]
(:cell :)
''Futuresmart''
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 504-527:


----

[[#iPC-15702]]

\\
\\

!!!PC-15702: Due to changes in HP firmware 4.6.4, when using the HP Universal Print Driver or HP device-specific drivers, the device may now record some grayscale pages as color.

If you print a job in Grayscale ('High Quality CMYK Grayscale' in the driver):
*In firmware 4.6.3 and below - pages were counted as grayscale pages by the device counters.
*In firmware 4.6.4 and above - pages are counted as color pages by the device counters.

This has two components impacted:
#Color detection in PaperCut - with 4.6.3 and below, PaperCut would correctly count the pages as grayscale pages - and the device counter would match. Now with the 4.6.4 firmware, the device will register color pages, but PaperCut will still log and charge for grayscale pages.
#When using grayscale conversion in scripts or filters & conversions, the job will be logged as grayscale in PaperCut logs, but will be logged as color in the device counters.

Within the HP driver there are two different options to print in grayscale:
*Black only (uses only black toner)
*CMYK Grayscale (uses mixed color toner to produce fine grayscale)

We are working with HP to confirm the intended behaviour and we hope to have a fix for this in an upcoming release.
Changed line 28 from:
Language translation issue, with the legacy 'Jedi' app for Futuresmart (Legacy) devices may mean that button labels on a subset of screens are not displayed.
to:
Language translation issue, with the legacy 'Jedi' app for Futuresmart (Legacy) devices may mean that button labels on a subset of screens are not displayed correctly.
Changed line 486 from:
!!!PC-15687: Language translation issue, with the legacy 'Jedi' app for Futuresmart (Legacy) devices may mean that button labels on a subset of screens are not displayed.
to:
!!!PC-15687: Language translation issue, with the legacy 'Jedi' app for Futuresmart (Legacy) devices may mean that button labels on a subset of screens are not displayed correctly.
April 12, 2019, at 05:08 AM by timg - Added PC-15687
Changed line 26 from:
MAC-5457
to:
PC-15687
Changed lines 28-30 from:
Small number of users have seen an additional status message appearing on 4.7 firmware when the device is configured to show the native device icons rather than the PaperCut login.

[[#iMAC-5457|More info...]]
to:
Language translation issue, with the legacy 'Jedi' app for Futuresmart (Legacy) devices may mean that button labels on a subset of screens are not displayed.
[[#iPC-15687|More info...]]
Changed lines 31-34 from:
Firmware 4.7\\
''Futuresmart''
(:cell class=resolved :)
Resolved
to:
19.0.0\\
''Jedi \\
(
Futuresmart\\
'Legacy')''
(:cell class=unresolved :)
Open
Changed lines 38-40 from:
Fix in Firmware\\
from HP\\
(4.7.1)
to:
Hot-fix available
Changed line 41 from:
MAC-5446
to:
MAC-5457
Changed lines 43-45 from:
PaperCut HP 'Jedi' app for Futuresmart (Legacy) devices will not install on firmware 4.7.1 or above. Currently installed devices are unaffected.

[[#iMAC-5446|More info...]]
to:
Small number of users have seen an additional status message appearing on 4.7 firmware when the device is configured to show the native device icons rather than the PaperCut login.
[[#iMAC-5457|More info...]]
Changed lines 46-49 from:
Firmware 4.7.1\\
''Jedi \\
(
Futuresmart\\
'Legacy')
''
to:
Firmware 4.7\\
''Futuresmart''
Changed lines 51-53 from:
18.3.7
to:
Fix in Firmware\\
from HP\\
(4
.7.1)
Changed line 56 from:
MAC-5381
to:
MAC-5446
Changed lines 58-60 from:
When logging in with a swipe card ''and'' you then press the 'Access Device' button on the Print Release screen, an [=IllegalStateException=] error message is displayed.

[[#iMAC-5381
|More info...]]
to:
PaperCut HP 'Jedi' app for Futuresmart (Legacy) devices will not install on firmware 4.7.1 or above. Currently installed devices are unaffected.

[[#iMAC-5446|More info...]]
Changed lines 62-63 from:
18.3.3\\
''Futuresmart''
to:
Firmware 4.7.1\\
''Jedi \\
(
Futuresmart\\
'Legacy')
''
Changed line 69 from:
18.3.4
to:
18.3.7
Changed line 72 from:
MAC-5386
to:
MAC-5381
Changed lines 74-76 from:
'Account confirmation' appears once, even when Account Confirmation is disabled.

[[#iMAC-5386|More
info...]]
to:
When logging in with a swipe card ''and'' you then press the 'Access Device' button on the Print Release screen, an [=IllegalStateException=] error message is displayed.

[[#iMAC-5381
|More info...]]
Changed line 86 from:
MAC-5355
to:
MAC-5386
Changed lines 88-90 from:
Device status in PaperCut shows "Started with Errors - Certificate Error. Error - Could not import certificate into the device certificate store", when installing a new CA-signed certificate under certain circumstances.

[[#iMAC-5355
|More info...]]
to:
'Account confirmation' appears once, even when Account Confirmation is disabled.

[[#iMAC
-5386|More info...]]
Changed line 92 from:
All versions\\
to:
18.3.3\\
Changed lines 94-95 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 97 from:
Hotfix available
to:
18.3.4
Changed line 100 from:
MAC-5279
to:
MAC-5355
Changed lines 102-104 from:
HP [=X3D303A=] card readers are not working on HP Bugatti series devices with 4.6.x firmware versions. Also observed on 4.5.x3 firmware in testing.

[[#iMAC-5279|More info...]]
to:
Device status in PaperCut shows "Started with Errors - Certificate Error. Error - Could not import certificate into the device certificate store", when installing a new CA-signed certificate under certain circumstances.

[[#iMAC-5355|More info...]]
Changed lines 106-107 from:
Firmware \\
4.6.x
\\
to:
All versions\\
Changed lines 111-113 from:
Status: \\
PaperCut working \\
with HP engineering.
to:
Hotfix available
Changed line 114 from:
MAC-5281
to:
MAC-5279
Changed lines 116-118 from:
HP Pro card readers may only perform a partial card-read.

[[#iMAC-5281|More
info...]]
to:
HP [=X3D303A=] card readers are not working on HP Bugatti series devices with 4.6.x firmware versions. Also observed on 4.5.x3 firmware in testing.

[[#iMAC-5279
|More info...]]
Changed lines 120-121 from:
18.2\\
''PRO''
to:
Firmware \\
4.6.x\\
''Futuresmart''
Changed line 131 from:
MAC-5278
to:
MAC-5281
Changed lines 133-135 from:
'49.DE.05 - [=WebKit=] encountered a fatal error, unable to recover' error appears on the device, and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.

[[#iMAC-5278
|More info...]]
to:
HP Pro card readers may only perform a partial card-read.

[[#iMAC
-5281|More info...]]
Changed lines 137-139 from:
All
(:cell class=resolved :)
Resolved
to:
18.2\\
''PRO''
(:cell class=unresolved :)
Open
Changed lines 142-146 from:
Fixed in\\
firmware from\\
HP (4.7.0.1)\\

[[#iMAC-5278|More info...]]
to:
Status: \\
PaperCut working \\
with HP engineering.
Changed line 147 from:
MAC-5388
to:
MAC-5278
Changed lines 149-151 from:
'49.DE.11 Error' appears on device and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.

[[#iMAC-5388|More info...]]
to:
'49.DE.05 - [=WebKit=] encountered a fatal error, unable to recover' error appears on the device, and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.

[[#iMAC-5278|More info...]]
Changed lines 157-160 from:
Fix from HP\\
in firmware\\
4.7 
[[#iMAC-5388|More info...]]
to:
Fixed in\\
firmware from\\
HP (4.7.0.1)\\

[[#iMAC-5278|More info...]]
Changed line 164 from:
MAC-4724
to:
MAC-5388
Changed lines 166-168 from:
Increased login times with TWN4 [=SmartCard=] MIFARE readers.

[[#iMAC
-4724|More info...]]
to:
'49.DE.11 Error' appears on device and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.

[[#iMAC-5388
|More info...]]
Changed lines 170-171 from:
18.2.3\\
''Futuresmart''
to:
All
Changed lines 174-176 from:
18.3.3\\
and 18.3.4\\
(see more info)
to:
Fix from HP\\
in firmware\\
4.7
[[#iMAC-5388|More
info...]]
Changed line 180 from:
PC-13318
to:
MAC-4724
Changed lines 182-184 from:
Restricted users prevented from performing multiple copy jobs, receive error 'Please Wait. You are charging to a restricted account.  Please wait until jobs in progress have finished before starting a new job'.

[[#iPC-13318
|More info...]]
to:
Increased login times with TWN4 [=SmartCard=] MIFARE readers.

[[#iMAC-4724|More
info...]]
Changed line 186 from:
18.2\\
to:
18.2.3\\
Changed lines 191-193 from:
18.3.3
to:
18.3.3\\
and 18.3.4\\
(see more info)
Changed line 196 from:
MAC-5192
to:
PC-13318
Changed lines 198-200 from:
When using device guest user access, copy/scan/fax may not be accessible.
to:
Restricted users prevented from performing multiple copy jobs, receive error 'Please Wait. You are charging to a restricted account.  Please wait until jobs in progress have finished before starting a new job'.

[[#iPC-13318|More info...]]
Changed line 202 from:
18.2.6\\
to:
18.2\\
Changed line 207 from:
18.3.2
to:
18.3.3
Changed line 210 from:
MAC-5218
to:
MAC-5192
Changed line 212 from:
Card readers stop working after a server reboot.
to:
When using device guest user access, copy/scan/fax may not be accessible.
Changed line 214 from:
18.2.4\\
to:
18.2.6\\
Changed line 222 from:
MAC-5305
to:
MAC-5218
Changed lines 224-226 from:
After MFD reboot, card reader fails to establish connection to server - card swipes fail. Impacts PRO devices.

[[#iMAC-5305|More info...]]
to:
Card readers stop working after a server reboot.
Changed line 234 from:
14145
to:
MAC-5305
Changed lines 236-238 from:
PaperCut FS4 OXP App displays a exception error when the Home Screen App setting is changed from "HP" to another option.

[[#i14145| More info...]]
to:
After MFD reboot, card reader fails to establish connection to server - card swipes fail. Impacts PRO devices.

[[#iMAC-5305|More info...]]
Added line 240:
18.2.4\\
Changed lines 242-243 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 245:
18.3.2
Changed line 248 from:
14061
to:
14145
Changed lines 250-252 from:
HTTP 400 BAD REQUEST on OXP FS4 4.6.0.1 Firmware for PaperCut FS3 App.

[[#i14061| More info...]]
to:
PaperCut FS4 OXP App displays a exception error when the Home Screen App setting is changed from "HP" to another option.

[[#i14145| More info...]]
Changed lines 255-256 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Deleted line 257:
18.2.3
Changed line 260 from:
4361
to:
14061
Changed lines 262-264 from:
Any supported HP card reader with the embedded platform stops working with HP firmware 4.5.5.

[[#i4361| More info...]]
to:
HTTP 400 BAD REQUEST on OXP FS4 4.6.0.1 Firmware for PaperCut FS3 App.

[[#i14061| More info...]]
Changed line 270 from:
HP firmware 4.5.6
to:
18.2.3
Changed line 273 from:
4280
to:
4361
Changed lines 275-277 from:
Card reader stops working if it hasn't been in use for more than one hour.

[[#i4280| More info...]]
to:
Any supported HP card reader with the embedded platform stops working with HP firmware 4.5.5.

[[#i4361| More info...]]
Deleted lines 278-279:
17.4.4 \\
to 18.0.3\\
Changed line 283 from:
18.0.4
to:
HP firmware 4.5.6
Changed line 286 from:
8345
to:
4280
Changed lines 288-290 from:
HP FutureSmart devices may show errors after firmware upgrade.

[[#i8345| More info...]]
to:
Card reader stops working if it hasn't been in use for more than one hour.

[[#i4280| More info...]]
Changed lines 292-293 from:
15.x\\
to:
17.4.4 \\
to 18.0.3
\\
Changed lines 298-299 from:
FutureSmart \\
firmware 3
.7.3
to:
18.0.4
Changed line 301 from:
1059
to:
8345
Changed lines 303-305 from:
Partial card reads with some HP FutureSmart Embeddeds (M4555 in particular).

[[#i1059| More info...]]
to:
HP FutureSmart devices may show errors after firmware upgrade.

[[#i8345| More info...]]
Changed lines 312-313 from:
15.3 \\
(Build 34420)
to:
FutureSmart \\
firmware 3.7.3
Changed line 316 from:
490014
to:
1059
Changed lines 318-320 from:
Some HP models error or freeze during user login.

[[#i490014| More info...]]
to:
Partial card reads with some HP FutureSmart Embeddeds (M4555 in particular).

[[#i1059| More info...]]
Changed lines 322-323 from:
15.0 \\
(Build 32334)
\\
to:
15.x\\
Changed lines 324-325 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 327-328 from:
Workaround \\
available
to:
15.3 \\
(Build 34420)
Changed line 331 from:
430001
to:
490014
Changed lines 333-335 from:
pc-hp.jar won't load. (HP Chai devices)

[[#i430001| More info...]]
to:
Some HP models error or freeze during user login.

[[#i490014| More info...]]
Changed lines 337-340 from:
14.0\\
''Chai''
(:cell class=resolved :)
Resolved
to:
15.0 \\
(Build 32334)\\
''Futuresmart''
(:cell class=unresolved :)
Open
Changed lines 343-344 from:
Workaround\\
to:
Workaround \\
available
Changed line 347 from:
420001
to:
430001
Changed lines 349-351 from:
Problems tracking scan and fax jobs.

[[#i420001| More info...]]
to:
pc-hp.jar won't load. (HP Chai devices)

[[#i430001| More info...]]
Changed lines 353-354 from:
13.3 - 14.0\\
''Futuresmart''
to:
14.0\\
''Chai''
Changed line 358 from:
14.1
to:
Workaround\\
Changed line 361 from:
420002
to:
420001
Changed lines 363-365 from:
@@48.A1.01@@ error appears on device, device functions disabled.

[[#i420002| More info...]]
to:
Problems tracking scan and fax jobs.

[[#i420001| More info...]]
Added line 367:
13.3 - 14.0\\
Changed line 372 from:
13.5
to:
14.1
Changed line 375 from:
420003
to:
420002
Changed line 379 from:
[[#i420003| More info...]]
to:
[[#i420002| More info...]]
Deleted line 380:
13.3\\
Changed line 385 from:
13.4
to:
13.5
Changed line 388 from:
420004
to:
420003
Changed lines 390-392 from:
Pauses during printing, or slow copy/print/panel performance. [[#i420004| More info...]]
to:
@@48.A1.01@@ error appears on device, device functions disabled.

[[#i420003| More info...]]
Changed line 399 from:
13.3.23540
to:
13.4
Changed line 402 from:
420005
to:
420004
Changed line 404 from:
Error @@[=ArrayIndex...=]@@ appears in device status and prevents some functionality. [[#i420005| More info...]]
to:
Pauses during printing, or slow copy/print/panel performance. [[#i420004| More info...]]
Added line 406:
13.3\\
Changed line 411 from:
13.2.22278
to:
13.3.23540
Changed line 414 from:
420006
to:
420005
Changed line 416 from:
"Cannot connect to the quota server" errors when copying. [[#i420006| More info...]]
to:
Error @@[=ArrayIndex...=]@@ appears in device status and prevents some functionality. [[#i420005| More info...]]
Changed line 422 from:
13.0
to:
13.2.22278
Changed line 425 from:
420007
to:
420006
Changed line 427 from:
Embedded app version 19437: card readers not working on ARM based devices. [[#i420007| More info...]]
to:
"Cannot connect to the quota server" errors when copying. [[#i420006| More info...]]
Deleted lines 428-429:
App \\
v19437\\
Changed lines 433-434 from:
App \\
v19902
to:
13.0
Changed line 436 from:
420008
to:
420007
Changed line 438 from:
Color copying access control (group-level color access restriction) not supported. [[#i420008| More info...]]
to:
Embedded app version 19437: card readers not working on ARM based devices. [[#i420007| More info...]]
Changed line 441 from:
v21124\\
to:
v19437\\
Changed lines 446-447 from:
13.1
to:
App \\
v19902
Changed line 450 from:
420009
to:
420008
Changed line 452 from:
HP Common Card Reader (CCR) not supported. [[#i420009| More info...]]
to:
Color copying access control (group-level color access restriction) not supported. [[#i420008| More info...]]
Added lines 454-455:
App \\
v21124\\
Added lines 460-470:
13.1
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
420009
(:cell class=description :)
HP Common Card Reader (CCR) not supported. [[#i420009| More info...]]
(:cell :)
''Futuresmart''
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 477-492:


----

[[#iPC-15687]]

\\
\\

!!!PC-15687: Language translation issue, with the legacy 'Jedi' app for Futuresmart (Legacy) devices may mean that button labels on a subset of screens are not displayed.

There is a hot-fix available to resolve this issue, and we're hoping to get the fix permanently into 19.0.3. Feel free to [[https://support.papercut.com|contact us]] if you need the hot-fix or have any other questions about this!

Please note that this does not impact the more recent Futuresmart platforms.

March 13, 2019, at 12:33 AM by timg - Updated MAC 5457
Changed lines 34-35 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 37-39 from:
Status: \\
PaperCut working \\
with HP engineering.
to:
Fix in Firmware\\
from HP\\
(4.7.1)
Changed line 488 from:
We are currently working with HP to resolve this firmware change.
to:
'''Update''': This issue has now been resolved with the Firmware update 4.7.1 from HP.
February 26, 2019, at 12:55 AM by timg - Fixed MAC-5446
Changed lines 52-53 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 55:
18.3.7
Added lines 512-513:

'''Update:''' This has now been resolved in PaperCut 18.3.7
February 22, 2019, at 01:35 AM by timg - Updated MAC-5278 now that 4.7.1 is showing available for the list of 'later' devices on the HP site.
Changed lines 139-140 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 627-628 from:
HP has confirmed that there will be a further firmware release (4.7.1) at a later date (still TBA) that will resolve the issue for all devices, '''including''' the ones listed above.
to:

'''''Further Update:''''' HP has confirmed that the
further firmware release (4.7.1) - released on Feb 12, 2019 has resolved the issue for all devices, '''including''' the ones listed above.
February 06, 2019, at 01:00 AM by timg - Updated MC-5278
Changed lines 617-619 from:
'''''Further Update:''''' HP has advised that they have fixed this in 4.7.0.1 firmware, which they have said will be available before the end of Jan 2019. This firmware will resolve the 49.DE.05 errors for all devices '''except''' for those below:
to:
'''''Further Update:''''' HP has advised that they have fixed this in 4.7.0.1 firmware, which is now publicly available (Feb 6, 2019).

This
firmware will resolve the 49.DE.05 errors for all devices '''except''' for those below:
January 28, 2019, at 11:53 PM by timg - Updated MAC-5388
Changed lines 156-157 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Deleted line 161:
Changed lines 638-639 from:
HP has informed us that they have fixed this error in the 4.7 firmware, but we've had reports that this can still happen even with the 4.7 firmware.
to:
HP has informed us that they have '''fixed this error in the 4.7 firmware'''.
Deleted line 640:
Added line 646:
January 25, 2019, at 04:39 AM by timg - Added MAC-5457
Changed line 26 from:
MAC-5446
to:
MAC-5457
Changed lines 28-30 from:
PaperCut HP 'Jedi' app for Futuresmart (Legacy) devices will not install on firmware 4.7.1 or above. Currently installed devices are unaffected.

[[#iMAC-5446|More info...]]
to:
Small number of users have seen an additional status message appearing on 4.7 firmware when the device is configured to show the native device icons rather than the PaperCut login.

[[#iMAC-5457|More info...]]
Changed lines 32-35 from:
Firmware 4.7.1\\
''Jedi \\
(
Futuresmart\\
'Legacy')
''
to:
Firmware 4.7\\
''Futuresmart''
Added lines 37-39:
Status: \\
PaperCut working \\
with HP engineering.
Changed line 42 from:
MAC-5381
to:
MAC-5446
Changed lines 44-46 from:
When logging in with a swipe card ''and'' you then press the 'Access Device' button on the Print Release screen, an [=IllegalStateException=] error message is displayed.

[[#iMAC-5381
|More info...]]
to:
PaperCut HP 'Jedi' app for Futuresmart (Legacy) devices will not install on firmware 4.7.1 or above. Currently installed devices are unaffected.

[[#iMAC-5446|More info...]]
Changed lines 48-51 from:
18.3.3\\
''Futuresmart''
(:cell class=resolved :)
Resolved
to:
Firmware 4.7.1\\
''Jedi \\
(
Futuresmart\\
'Legacy')''
(:cell class=unresolved :)
Open
Deleted line 54:
18.3.4
Changed line 57 from:
MAC-5386
to:
MAC-5381
Changed lines 59-61 from:
'Account confirmation' appears once, even when Account Confirmation is disabled.

[[#iMAC-5386|More
info...]]
to:
When logging in with a swipe card ''and'' you then press the 'Access Device' button on the Print Release screen, an [=IllegalStateException=] error message is displayed.

[[#iMAC-5381
|More info...]]
Changed line 71 from:
MAC-5355
to:
MAC-5386
Changed lines 73-75 from:
Device status in PaperCut shows "Started with Errors - Certificate Error. Error - Could not import certificate into the device certificate store", when installing a new CA-signed certificate under certain circumstances.

[[#iMAC-5355
|More info...]]
to:
'Account confirmation' appears once, even when Account Confirmation is disabled.

[[#iMAC
-5386|More info...]]
Changed line 77 from:
All versions\\
to:
18.3.3\\
Changed lines 79-80 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 82 from:
Hotfix available
to:
18.3.4
Changed line 85 from:
MAC-5279
to:
MAC-5355
Changed lines 87-89 from:
HP [=X3D303A=] card readers are not working on HP Bugatti series devices with 4.6.x firmware versions. Also observed on 4.5.x3 firmware in testing.

[[#iMAC-5279|More info...]]
to:
Device status in PaperCut shows "Started with Errors - Certificate Error. Error - Could not import certificate into the device certificate store", when installing a new CA-signed certificate under certain circumstances.

[[#iMAC-5355|More info...]]
Changed lines 91-92 from:
Firmware \\
4.6.x
\\
to:
All versions\\
Changed lines 96-98 from:
Status: \\
PaperCut working \\
with HP engineering.
to:
Hotfix available
Changed line 99 from:
MAC-5281
to:
MAC-5279
Changed lines 101-103 from:
HP Pro card readers may only perform a partial card-read.

[[#iMAC-5281|More
info...]]
to:
HP [=X3D303A=] card readers are not working on HP Bugatti series devices with 4.6.x firmware versions. Also observed on 4.5.x3 firmware in testing.

[[#iMAC-5279
|More info...]]
Changed lines 105-106 from:
18.2\\
''PRO''
to:
Firmware \\
4.6.x\\
''Futuresmart''
Changed line 116 from:
MAC-5278
to:
MAC-5281
Changed lines 118-120 from:
'49.DE.05 - [=WebKit=] encountered a fatal error, unable to recover' error appears on the device, and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.

[[#iMAC-5278
|More info...]]
to:
HP Pro card readers may only perform a partial card-read.

[[#iMAC
-5281|More info...]]
Changed lines 122-123 from:
All
to:
18.2\\
''PRO''
Changed lines 127-131 from:
Fixed in\\
firmware from\\
HP (4.7.0.1)\\

[[#iMAC-5278|More info...]]
to:
Status: \\
PaperCut working \\
with HP engineering.
Changed line 132 from:
MAC-5388
to:
MAC-5278
Changed lines 134-136 from:
'49.DE.11 Error' appears on device and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.

[[#iMAC-5388|More info...]]
to:
'49.DE.05 - [=WebKit=] encountered a fatal error, unable to recover' error appears on the device, and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.

[[#iMAC-5278|More info...]]
Changed lines 142-146 from:
Fix from HP\\
in firmware\\
4.7 

[[#iMAC-5388|More info...]]
to:
Fixed in\\
firmware from\\
HP (4.7.0.1)\\

[[#iMAC-5278|More info...]]
Changed line 149 from:
MAC-4724
to:
MAC-5388
Changed lines 151-153 from:
Increased login times with TWN4 [=SmartCard=] MIFARE readers.

[[#iMAC
-4724|More info...]]
to:
'49.DE.11 Error' appears on device and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.

[[#iMAC-5388
|More info...]]
Changed lines 155-158 from:
18.2.3\\
''Futuresmart''
(:cell class=resolved :)
Resolved
to:
All
(:cell class=unresolved :)
Open
Changed lines 159-161 from:
18.3.3\\
and 18.3.4\\
(see more info)
to:
Fix from HP\\
in firmware\\
4.7

[[#iMAC-5388|More
info...]]
Changed line 166 from:
PC-13318
to:
MAC-4724
Changed lines 168-170 from:
Restricted users prevented from performing multiple copy jobs, receive error 'Please Wait. You are charging to a restricted account.  Please wait until jobs in progress have finished before starting a new job'.

[[#iPC-13318
|More info...]]
to:
Increased login times with TWN4 [=SmartCard=] MIFARE readers.

[[#iMAC-4724|More
info...]]
Changed line 172 from:
18.2\\
to:
18.2.3\\
Changed lines 177-179 from:
18.3.3
to:
18.3.3\\
and 18.3.4\\
(see more info)
Changed line 182 from:
MAC-5192
to:
PC-13318
Changed lines 184-186 from:
When using device guest user access, copy/scan/fax may not be accessible.
to:
Restricted users prevented from performing multiple copy jobs, receive error 'Please Wait. You are charging to a restricted account.  Please wait until jobs in progress have finished before starting a new job'.

[[#iPC-13318|More info...]]
Changed line 188 from:
18.2.6\\
to:
18.2\\
Changed line 193 from:
18.3.2
to:
18.3.3
Changed line 196 from:
MAC-5218
to:
MAC-5192
Changed line 198 from:
Card readers stop working after a server reboot.
to:
When using device guest user access, copy/scan/fax may not be accessible.
Changed line 200 from:
18.2.4\\
to:
18.2.6\\
Changed line 208 from:
MAC-5305
to:
MAC-5218
Changed lines 210-212 from:
After MFD reboot, card reader fails to establish connection to server - card swipes fail. Impacts PRO devices.

[[#iMAC-5305|More info...]]
to:
Card readers stop working after a server reboot.
Changed line 220 from:
14145
to:
MAC-5305
Changed lines 222-224 from:
PaperCut FS4 OXP App displays a exception error when the Home Screen App setting is changed from "HP" to another option.

[[#i14145| More info...]]
to:
After MFD reboot, card reader fails to establish connection to server - card swipes fail. Impacts PRO devices.

[[#iMAC-5305|More info...]]
Added line 226:
18.2.4\\
Changed lines 228-229 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 231:
18.3.2
Changed line 234 from:
14061
to:
14145
Changed lines 236-238 from:
HTTP 400 BAD REQUEST on OXP FS4 4.6.0.1 Firmware for PaperCut FS3 App.

[[#i14061| More info...]]
to:
PaperCut FS4 OXP App displays a exception error when the Home Screen App setting is changed from "HP" to another option.

[[#i14145| More info...]]
Changed lines 241-242 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Deleted line 243:
18.2.3
Changed line 246 from:
4361
to:
14061
Changed lines 248-250 from:
Any supported HP card reader with the embedded platform stops working with HP firmware 4.5.5.

[[#i4361| More info...]]
to:
HTTP 400 BAD REQUEST on OXP FS4 4.6.0.1 Firmware for PaperCut FS3 App.

[[#i14061| More info...]]
Changed line 256 from:
HP firmware 4.5.6
to:
18.2.3
Changed line 259 from:
4280
to:
4361
Changed lines 261-263 from:
Card reader stops working if it hasn't been in use for more than one hour.

[[#i4280| More info...]]
to:
Any supported HP card reader with the embedded platform stops working with HP firmware 4.5.5.

[[#i4361| More info...]]
Deleted lines 264-265:
17.4.4 \\
to 18.0.3\\
Changed line 269 from:
18.0.4
to:
HP firmware 4.5.6
Changed line 272 from:
8345
to:
4280
Changed lines 274-276 from:
HP FutureSmart devices may show errors after firmware upgrade.

[[#i8345| More info...]]
to:
Card reader stops working if it hasn't been in use for more than one hour.

[[#i4280| More info...]]
Changed lines 278-279 from:
15.x\\
to:
17.4.4 \\
to 18.0.3
\\
Changed lines 284-285 from:
FutureSmart \\
firmware 3
.7.3
to:
18.0.4
Changed line 287 from:
1059
to:
8345
Changed lines 289-291 from:
Partial card reads with some HP FutureSmart Embeddeds (M4555 in particular).

[[#i1059| More info...]]
to:
HP FutureSmart devices may show errors after firmware upgrade.

[[#i8345| More info...]]
Changed lines 298-299 from:
15.3 \\
(Build 34420)
to:
FutureSmart \\
firmware 3.7.3
Changed line 302 from:
490014
to:
1059
Changed lines 304-306 from:
Some HP models error or freeze during user login.

[[#i490014| More info...]]
to:
Partial card reads with some HP FutureSmart Embeddeds (M4555 in particular).

[[#i1059| More info...]]
Changed lines 308-309 from:
15.0 \\
(Build 32334)
\\
to:
15.x\\
Changed lines 310-311 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 313-314 from:
Workaround \\
available
to:
15.3 \\
(Build 34420)
Changed line 317 from:
430001
to:
490014
Changed lines 319-321 from:
pc-hp.jar won't load. (HP Chai devices)

[[#i430001| More info...]]
to:
Some HP models error or freeze during user login.

[[#i490014| More info...]]
Changed lines 323-326 from:
14.0\\
''Chai''
(:cell class=resolved :)
Resolved
to:
15.0 \\
(Build 32334)\\
''Futuresmart''
(:cell class=unresolved :)
Open
Changed lines 329-330 from:
Workaround\\
to:
Workaround \\
available
Changed line 333 from:
420001
to:
430001
Changed lines 335-337 from:
Problems tracking scan and fax jobs.

[[#i420001| More info...]]
to:
pc-hp.jar won't load. (HP Chai devices)

[[#i430001| More info...]]
Changed lines 339-340 from:
13.3 - 14.0\\
''Futuresmart''
to:
14.0\\
''Chai''
Changed line 344 from:
14.1
to:
Workaround\\
Changed line 347 from:
420002
to:
420001
Changed lines 349-351 from:
@@48.A1.01@@ error appears on device, device functions disabled.

[[#i420002| More info...]]
to:
Problems tracking scan and fax jobs.

[[#i420001| More info...]]
Added line 353:
13.3 - 14.0\\
Changed line 358 from:
13.5
to:
14.1
Changed line 361 from:
420003
to:
420002
Changed line 365 from:
[[#i420003| More info...]]
to:
[[#i420002| More info...]]
Deleted line 366:
13.3\\
Changed line 371 from:
13.4
to:
13.5
Changed line 374 from:
420004
to:
420003
Changed lines 376-378 from:
Pauses during printing, or slow copy/print/panel performance. [[#i420004| More info...]]
to:
@@48.A1.01@@ error appears on device, device functions disabled.

[[#i420003| More info...]]
Changed line 385 from:
13.3.23540
to:
13.4
Changed line 388 from:
420005
to:
420004
Changed line 390 from:
Error @@[=ArrayIndex...=]@@ appears in device status and prevents some functionality. [[#i420005| More info...]]
to:
Pauses during printing, or slow copy/print/panel performance. [[#i420004| More info...]]
Added line 392:
13.3\\
Changed line 397 from:
13.2.22278
to:
13.3.23540
Changed line 400 from:
420006
to:
420005
Changed line 402 from:
"Cannot connect to the quota server" errors when copying. [[#i420006| More info...]]
to:
Error @@[=ArrayIndex...=]@@ appears in device status and prevents some functionality. [[#i420005| More info...]]
Changed line 408 from:
13.0
to:
13.2.22278
Changed line 411 from:
420007
to:
420006
Changed line 413 from:
Embedded app version 19437: card readers not working on ARM based devices. [[#i420007| More info...]]
to:
"Cannot connect to the quota server" errors when copying. [[#i420006| More info...]]
Deleted lines 414-415:
App \\
v19437\\
Changed lines 419-420 from:
App \\
v19902
to:
13.0
Changed line 422 from:
420008
to:
420007
Changed line 424 from:
Color copying access control (group-level color access restriction) not supported. [[#i420008| More info...]]
to:
Embedded app version 19437: card readers not working on ARM based devices. [[#i420007| More info...]]
Changed line 427 from:
v21124\\
to:
v19437\\
Changed lines 432-433 from:
13.1
to:
App \\
v19902
Changed line 436 from:
420009
to:
420008
Changed line 438 from:
HP Common Card Reader (CCR) not supported. [[#i420009| More info...]]
to:
Color copying access control (group-level color access restriction) not supported. [[#i420008| More info...]]
Added lines 440-441:
App \\
v21124\\
Added lines 446-456:
13.1
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
420009
(:cell class=description :)
HP Common Card Reader (CCR) not supported. [[#i420009| More info...]]
(:cell :)
''Futuresmart''
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 463-488:


----

[[#iMAC-5457]]

\\
\\

!!!MAC-5457: Small number of users have seen an additional status message appearing on 4.7 firmware when the device is configured to show the native device icons rather than the PaperCut login.

\\

Small number of users have seen an additional status message appearing when pressing a sequence of the home button and locked device icons:

@@This item is restricted. Try to use another account, or contact the system administrator or the person who set up this product@@

This happens when the device is configured to show the 'locked' native device icons (e.g. Print Release, Scan, Copy).
*Press one of the locked icons
*The login screen appears
*Don't log in, but instead press the 'home' icon top left
*The above status message appears

Logging in through the 'normal' workflow still works without issues.

We are currently working with HP to resolve this firmware change.
January 23, 2019, at 11:05 PM by timg - Update re 4.7.0.1 firmware.
Changed line 126 from:
Fixed in Interim\\
to:
Fixed in\\
Changed lines 128-129 from:
HP (4.7.1)\\
to:
HP (4.7.0.1)\\
Changed lines 576-585 from:
We're hoping that this will be publicly available soon.
to:
'''''Further Update:''''' HP has advised that they have fixed this in 4.7.0.1 firmware, which they have said will be available before the end of Jan 2019. This firmware will resolve the 49.DE.05 errors for all devices '''except''' for those below:
*HP [=PageWide=] Enterprise Color MFP 780/785
*HP [=PageWide=] Color 774/779
*HP [=PageWide=] Managed Color MFP E77650/60
*HP [=PageWide=] Managed Color MFP P77940/50/60
*HP [=PageWide=] Managed Color MFP P77440
*HP LaserJet Managed MFP E82540/50/60
*HP Color LaserJet Managed MFP E87640/50/60
HP has confirmed that there will be a further firmware release (4.7.1) at a later date (still TBA) that will resolve the issue for all devices, '''including''' the ones listed above.

Changed lines 28-29 from:
PaperCut HP 'Jedi' app for Futuresmart (Legacy) devices will not install on firmware 4.7.1 or above. Currently installed devices, are unaffected.
to:
PaperCut HP 'Jedi' app for Futuresmart (Legacy) devices will not install on firmware 4.7.1 or above. Currently installed devices are unaffected.
Changed line 456 from:
!!!MAC-5446: PaperCut HP 'Jedi' app for Futuresmart (Legacy) devices will not install on firmware 4.7.1 or above. Currently installed devices, are unaffected.
to:
!!!MAC-5446: PaperCut HP 'Jedi' app for Futuresmart (Legacy) devices will not install on firmware 4.7.1 or above. Currently installed devices are unaffected.
January 18, 2019, at 04:47 AM by timg - Added MAC-5446
Changed line 26 from:
MAC-5381
to:
MAC-5446
Changed lines 28-30 from:
When logging in with a swipe card ''and'' you then press the 'Access Device' button on the Print Release screen, an [=IllegalStateException=] error message is displayed.

[[#iMAC-5381
|More info...]]
to:
PaperCut HP 'Jedi' app for Futuresmart (Legacy) devices will not install on firmware 4.7.1 or above. Currently installed devices, are unaffected.

[[#iMAC-5446|More info...]]
Changed lines 32-35 from:
18.3.3\\
''Futuresmart''
(:cell class=resolved :)
Resolved
to:
Firmware 4.7.1\\
''Jedi \\
(
Futuresmart\\
'Legacy')''
(:cell class=unresolved :)
Open
Deleted line 38:
18.3.4
Changed line 41 from:
MAC-5386
to:
MAC-5381
Changed lines 43-45 from:
'Account confirmation' appears once, even when Account Confirmation is disabled.

[[#iMAC-5386|More
info...]]
to:
When logging in with a swipe card ''and'' you then press the 'Access Device' button on the Print Release screen, an [=IllegalStateException=] error message is displayed.

[[#iMAC-5381
|More info...]]
Changed line 55 from:
MAC-5355
to:
MAC-5386
Changed lines 57-59 from:
Device status in PaperCut shows "Started with Errors - Certificate Error. Error - Could not import certificate into the device certificate store", when installing a new CA-signed certificate under certain circumstances.

[[#iMAC-5355
|More info...]]
to:
'Account confirmation' appears once, even when Account Confirmation is disabled.

[[#iMAC
-5386|More info...]]
Changed line 61 from:
All versions\\
to:
18.3.3\\
Changed lines 63-64 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 66 from:
Hotfix available
to:
18.3.4
Changed line 69 from:
MAC-5279
to:
MAC-5355
Changed lines 71-73 from:
HP [=X3D303A=] card readers are not working on HP Bugatti series devices with 4.6.x firmware versions. Also observed on 4.5.x3 firmware in testing.

[[#iMAC-5279|More info...]]
to:
Device status in PaperCut shows "Started with Errors - Certificate Error. Error - Could not import certificate into the device certificate store", when installing a new CA-signed certificate under certain circumstances.

[[#iMAC-5355|More info...]]
Changed lines 75-76 from:
Firmware \\
4.6.x
\\
to:
All versions\\
Changed lines 80-82 from:
Status: \\
PaperCut working \\
with HP engineering.
to:
Hotfix available
Changed line 83 from:
MAC-5281
to:
MAC-5279
Changed lines 85-87 from:
HP Pro card readers may only perform a partial card-read.

[[#iMAC-5281|More
info...]]
to:
HP [=X3D303A=] card readers are not working on HP Bugatti series devices with 4.6.x firmware versions. Also observed on 4.5.x3 firmware in testing.

[[#iMAC-5279
|More info...]]
Changed lines 89-90 from:
18.2\\
''PRO''
to:
Firmware \\
4.6.x\\
''Futuresmart''
Changed line 100 from:
MAC-5278
to:
MAC-5281
Changed lines 102-104 from:
'49.DE.05 - [=WebKit=] encountered a fatal error, unable to recover' error appears on the device, and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.

[[#iMAC-5278
|More info...]]
to:
HP Pro card readers may only perform a partial card-read.

[[#iMAC
-5281|More info...]]
Changed lines 106-107 from:
All
to:
18.2\\
''PRO''
Changed lines 111-115 from:
Fixed in Interim\\
firmware from\\
HP (4.7.1)\\

[[#iMAC-5278|More info...]]
to:
Status: \\
PaperCut working \\
with HP engineering.
Changed line 116 from:
MAC-5388
to:
MAC-5278
Changed lines 118-120 from:
'49.DE.11 Error' appears on device and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.

[[#iMAC-5388|More info...]]
to:
'49.DE.05 - [=WebKit=] encountered a fatal error, unable to recover' error appears on the device, and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.

[[#iMAC-5278|More info...]]
Changed lines 126-130 from:
Fix from HP\\
in firmware\\
4.7 

[[#iMAC-5388|More info...]]
to:
Fixed in Interim\\
firmware from\\
HP (4.7.1)\\

[[#iMAC-5278|More info...]]
Changed line 133 from:
MAC-4724
to:
MAC-5388
Changed lines 135-137 from:
Increased login times with TWN4 [=SmartCard=] MIFARE readers.

[[#iMAC
-4724|More info...]]
to:
'49.DE.11 Error' appears on device and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.

[[#iMAC-5388
|More info...]]
Changed lines 139-142 from:
18.2.3\\
''Futuresmart''
(:cell class=resolved :)
Resolved
to:
All
(:cell class=unresolved :)
Open
Changed lines 143-145 from:
18.3.3\\
and 18.3.4\\
(see more info)
to:
Fix from HP\\
in firmware\\
4.7

[[#iMAC-5388|More
info...]]
Changed line 150 from:
PC-13318
to:
MAC-4724
Changed lines 152-154 from:
Restricted users prevented from performing multiple copy jobs, receive error 'Please Wait. You are charging to a restricted account.  Please wait until jobs in progress have finished before starting a new job'.

[[#iPC-13318
|More info...]]
to:
Increased login times with TWN4 [=SmartCard=] MIFARE readers.

[[#iMAC-4724|More
info...]]
Changed line 156 from:
18.2\\
to:
18.2.3\\
Changed lines 161-163 from:
18.3.3
to:
18.3.3\\
and 18.3.4\\
(see more info)
Changed line 166 from:
MAC-5192
to:
PC-13318
Changed lines 168-170 from:
When using device guest user access, copy/scan/fax may not be accessible.
to:
Restricted users prevented from performing multiple copy jobs, receive error 'Please Wait. You are charging to a restricted account.  Please wait until jobs in progress have finished before starting a new job'.

[[#iPC-13318|More info...]]
Changed line 172 from:
18.2.6\\
to:
18.2\\
Changed line 177 from:
18.3.2
to:
18.3.3
Changed line 180 from:
MAC-5218
to:
MAC-5192
Changed line 182 from:
Card readers stop working after a server reboot.
to:
When using device guest user access, copy/scan/fax may not be accessible.
Changed line 184 from:
18.2.4\\
to:
18.2.6\\
Changed line 192 from:
MAC-5305
to:
MAC-5218
Changed lines 194-196 from:
After MFD reboot, card reader fails to establish connection to server - card swipes fail. Impacts PRO devices.

[[#iMAC-5305|More info...]]
to:
Card readers stop working after a server reboot.
Changed line 204 from:
14145
to:
MAC-5305
Changed lines 206-208 from:
PaperCut FS4 OXP App displays a exception error when the Home Screen App setting is changed from "HP" to another option.

[[#i14145| More info...]]
to:
After MFD reboot, card reader fails to establish connection to server - card swipes fail. Impacts PRO devices.

[[#iMAC-5305|More info...]]
Added line 210:
18.2.4\\
Changed lines 212-213 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 215:
18.3.2
Changed line 218 from:
14061
to:
14145
Changed lines 220-222 from:
HTTP 400 BAD REQUEST on OXP FS4 4.6.0.1 Firmware for PaperCut FS3 App.

[[#i14061| More info...]]
to:
PaperCut FS4 OXP App displays a exception error when the Home Screen App setting is changed from "HP" to another option.

[[#i14145| More info...]]
Changed lines 225-226 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Deleted line 227:
18.2.3
Changed line 230 from:
4361
to:
14061
Changed lines 232-234 from:
Any supported HP card reader with the embedded platform stops working with HP firmware 4.5.5.

[[#i4361| More info...]]
to:
HTTP 400 BAD REQUEST on OXP FS4 4.6.0.1 Firmware for PaperCut FS3 App.

[[#i14061| More info...]]
Changed line 240 from:
HP firmware 4.5.6
to:
18.2.3
Changed line 243 from:
4280
to:
4361
Changed lines 245-247 from:
Card reader stops working if it hasn't been in use for more than one hour.

[[#i4280| More info...]]
to:
Any supported HP card reader with the embedded platform stops working with HP firmware 4.5.5.

[[#i4361| More info...]]
Deleted lines 248-249:
17.4.4 \\
to 18.0.3\\
Changed line 253 from:
18.0.4
to:
HP firmware 4.5.6
Changed line 256 from:
8345
to:
4280
Changed lines 258-260 from:
HP FutureSmart devices may show errors after firmware upgrade.

[[#i8345| More info...]]
to:
Card reader stops working if it hasn't been in use for more than one hour.

[[#i4280| More info...]]
Changed lines 262-263 from:
15.x\\
to:
17.4.4 \\
to 18.0.3
\\
Changed lines 268-269 from:
FutureSmart \\
firmware 3
.7.3
to:
18.0.4
Changed line 271 from:
1059
to:
8345
Changed lines 273-275 from:
Partial card reads with some HP FutureSmart Embeddeds (M4555 in particular).

[[#i1059| More info...]]
to:
HP FutureSmart devices may show errors after firmware upgrade.

[[#i8345| More info...]]
Changed lines 282-283 from:
15.3 \\
(Build 34420)
to:
FutureSmart \\
firmware 3.7.3
Changed line 286 from:
490014
to:
1059
Changed lines 288-290 from:
Some HP models error or freeze during user login.

[[#i490014| More info...]]
to:
Partial card reads with some HP FutureSmart Embeddeds (M4555 in particular).

[[#i1059| More info...]]
Changed lines 292-293 from:
15.0 \\
(Build 32334)
\\
to:
15.x\\
Changed lines 294-295 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 297-298 from:
Workaround \\
available
to:
15.3 \\
(Build 34420)
Changed line 301 from:
430001
to:
490014
Changed lines 303-305 from:
pc-hp.jar won't load. (HP Chai devices)

[[#i430001| More info...]]
to:
Some HP models error or freeze during user login.

[[#i490014| More info...]]
Changed lines 307-310 from:
14.0\\
''Chai''
(:cell class=resolved :)
Resolved
to:
15.0 \\
(Build 32334)\\
''Futuresmart''
(:cell class=unresolved :)
Open
Changed lines 313-314 from:
Workaround\\
to:
Workaround \\
available
Changed line 317 from:
420001
to:
430001
Changed lines 319-321 from:
Problems tracking scan and fax jobs.

[[#i420001| More info...]]
to:
pc-hp.jar won't load. (HP Chai devices)

[[#i430001| More info...]]
Changed lines 323-324 from:
13.3 - 14.0\\
''Futuresmart''
to:
14.0\\
''Chai''
Changed line 328 from:
14.1
to:
Workaround\\
Changed line 331 from:
420002
to:
420001
Changed lines 333-335 from:
@@48.A1.01@@ error appears on device, device functions disabled.

[[#i420002| More info...]]
to:
Problems tracking scan and fax jobs.

[[#i420001| More info...]]
Added line 337:
13.3 - 14.0\\
Changed line 342 from:
13.5
to:
14.1
Changed line 345 from:
420003
to:
420002
Changed line 349 from:
[[#i420003| More info...]]
to:
[[#i420002| More info...]]
Deleted line 350:
13.3\\
Changed line 355 from:
13.4
to:
13.5
Changed line 358 from:
420004
to:
420003
Changed lines 360-362 from:
Pauses during printing, or slow copy/print/panel performance. [[#i420004| More info...]]
to:
@@48.A1.01@@ error appears on device, device functions disabled.

[[#i420003| More info...]]
Changed line 369 from:
13.3.23540
to:
13.4
Changed line 372 from:
420005
to:
420004
Changed line 374 from:
Error @@[=ArrayIndex...=]@@ appears in device status and prevents some functionality. [[#i420005| More info...]]
to:
Pauses during printing, or slow copy/print/panel performance. [[#i420004| More info...]]
Added line 376:
13.3\\
Changed line 381 from:
13.2.22278
to:
13.3.23540
Changed line 384 from:
420006
to:
420005
Changed line 386 from:
"Cannot connect to the quota server" errors when copying. [[#i420006| More info...]]
to:
Error @@[=ArrayIndex...=]@@ appears in device status and prevents some functionality. [[#i420005| More info...]]
Changed line 392 from:
13.0
to:
13.2.22278
Changed line 395 from:
420007
to:
420006
Changed line 397 from:
Embedded app version 19437: card readers not working on ARM based devices. [[#i420007| More info...]]
to:
"Cannot connect to the quota server" errors when copying. [[#i420006| More info...]]
Deleted lines 398-399:
App \\
v19437\\
Changed lines 403-404 from:
App \\
v19902
to:
13.0
Changed line 406 from:
420008
to:
420007
Changed line 408 from:
Color copying access control (group-level color access restriction) not supported. [[#i420008| More info...]]
to:
Embedded app version 19437: card readers not working on ARM based devices. [[#i420007| More info...]]
Changed line 411 from:
v21124\\
to:
v19437\\
Changed lines 416-417 from:
13.1
to:
App \\
v19902
Changed line 420 from:
420009
to:
420008
Changed line 422 from:
HP Common Card Reader (CCR) not supported. [[#i420009| More info...]]
to:
Color copying access control (group-level color access restriction) not supported. [[#i420008| More info...]]
Added lines 424-425:
App \\
v21124\\
Added lines 430-440:
13.1
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
420009
(:cell class=description :)
HP Common Card Reader (CCR) not supported. [[#i420009| More info...]]
(:cell :)
''Futuresmart''
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 450-473:

[[#iMAC-5446]]

\\
\\

!!!MAC-5446: PaperCut HP 'Jedi' app for Futuresmart (Legacy) devices will not install on firmware 4.7.1 or above. Currently installed devices, are unaffected.

\\

HP has implemented stricter app signing in their 4.7.1 firmware, which requires PaperCut to re-release our Futuresmart (Legacy) / Jedi app. This will only impact '''new''' installs, if you're trying to install the app onto a device with the 4.7.1 firmware.

If you already have the Jedi app installed on a device, and you upgrade the device to the 4.7.1 firmware, you'll not be impacted.

PaperCut is working with HP to re-sign the app and will be available in an up-coming release of PaperCut.

To tell if you'd be impacted by this:
*Take a look in your PaperCut Admin console, under the 'Devices' tab, and check the 'Type' column:
*If you're running HP (FutureSmart) or HP FutureSmart (legacy) you will be impacted if you try to install the app on a device, or re-install the app on a current device running the 4.7.1 firmware - since you're running the older legacy Jedi app.
*If you see HP FutureSmart 4+, HP FutureSmart 4+ (Printer Only), HP OXP or HP OXP (Printer Only), you're using the newer OXP platform, and will not be impacted.


----

January 15, 2019, at 10:02 PM by timg - Updated 49.DE.05 with 4.7.1 advice from HP
Changed lines 111-113 from:
Status: \\
PaperCut working \\
with HP engineering.
to:
Fixed in Interim\\
firmware from\\
HP (4.7.1)\\

[[#iMAC-5278|More info...]]
Changed lines 533-537 from:
HP is working on narrowing down what is causing this error, and the associated fix within the firmware.
to:
We have also found during our testing that factory reseting the device and re-loading the latest firmware can help stop this issue from happening.

'''''Update:''''' HP has advised that they have fixed this in 4.7.1 firmware, however this is not yet publicly available. HP has advised that anyone seeing this error should chat with their local HP contacts and ask for early access to the 4.7.1 firmware.

We're hoping that this will be publicly available soon.
January 01, 2019, at 11:51 PM by timg - updated 14145
Changed lines 208-209 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Deleted line 210:
18.2.3
Changed lines 614-616 from:
@@java.lang.IllegalArgumentException: Invalid token@@

This is fixed in MF 18.2.3.
to:
@@[=java.lang.IllegalArgumentException=]: Invalid token@@
December 21, 2018, at 05:09 AM by timg - Updated DE.11 error status.
Changed line 120 from:
[[#iMAC-5281|More info...]]
to:
[[#iMAC-5388|More info...]]
Changed lines 126-128 from:
Status: \\
PaperCut working \\
with HP engineering.
to:
Fix from HP\\
in firmware\\
4.7

[[#iMAC-5388|More info
...]]
Changed lines 224-225 from:
18.2.3 \\
(Workaround available)
to:
18.2.3
December 19, 2018, at 12:41 AM by timg - Updates following 18.3.4 release
Changed lines 28-29 from:
'''Important:''' When logging in with a swipe card ''and'' you then press the 'Access Device' button on the Print Release screen, an [=IllegalStateException=] error message is displayed.
to:
When logging in with a swipe card ''and'' you then press the 'Access Device' button on the Print Release screen, an [=IllegalStateException=] error message is displayed.
Changed lines 34-35 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 37-38 from:
Workaround &\\
Hotfix available
to:
18.3.4
Changed lines 48-49 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 51 from:
Workaround
to:
18.3.4
Changed lines 142-144 from:
18.3.3
to:
18.3.3\\
and 18.3.4\\
(see more info)
Added lines 443-446:
This has now been resolved in 18.3.4.

If you're on 18.3.3, you can workaround the issue by doing the following:

Changed lines 455-457 from:
We also have a hotfix available to try, please contact our PaperCut Support Team directly.

to:
Please note that in '''18.3.4''', the default behavior is that the new fast-swipe-login is ''not'' enabled. In order to enable the new faster swipe-to-login flow, set the advanced config key @@ext-device.hp-oxpd.fast-swipe-login-flow@@ to 'Y' for each device.
Changed lines 479-480 from:
to:
Note that his has now been resolved in 18.3.4.
Changed lines 561-570 from:
Increased delays with card-swipe logins using the TWN4 MIFARE readers.
to:
This was resolved in 18.3.3, but had a further issue which was fixed in 18.3.4. The current behavior with 18.3.4 is that the faster swipe-to-login flow is disabled by default, and will need enabling manually if you'd like to use it:

''Note'': You'll need to do this for each HP device:
# In the PaperCut MF Admin web interface, select Devices -> [select device] -> Advanced Config.
# Search for @@ext-device.hp-oxpd.fast-swipe-login-flow@@.
# Change the value from @@DEFAULT@@ to @@Y@@.
# Click 'Update' to save the change.
 
We recommend testing this on one device before enabling it for all devices.

December 12, 2018, at 11:06 PM by TimG - Added 49.DE errors to the list
Changed line 102 from:
MAC-4724
to:
MAC-5278
Changed lines 104-106 from:
Increased login times with TWN4 [=SmartCard=] MIFARE readers.

[[#iMAC-4724|More
info...]]
to:
'49.DE.05 - [=WebKit=] encountered a fatal error, unable to recover' error appears on the device, and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.

[[#iMAC-5278
|More info...]]
Changed lines 108-111 from:
18.2.3\\
''Futuresmart''
(:cell class=resolved :)
Resolved
to:
All
(:cell class=unresolved :)
Open
Changed lines 112-114 from:
18.3.3
to:
Status: \\
PaperCut working \\
with HP engineering
.
Changed line 117 from:
PC-13318
to:
MAC-5388
Changed lines 119-121 from:
Restricted users prevented from performing multiple copy jobs, receive error 'Please Wait. You are charging to a restricted account.  Please wait until jobs in progress have finished before starting a new job'.

[[#iPC-13318|More info...]]
to:
'49.DE.11 Error' appears on device and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.

[[#iMAC-5281|More info...]]
Changed lines 123-126 from:
18.2\\
''Futuresmart''
(:cell class=resolved :)
Resolved
to:
All
(:cell class=unresolved :)
Open
Changed lines 127-129 from:
18.3.3
to:
Status: \\
PaperCut working \\
with HP engineering
.
Changed line 132 from:
MAC-5192
to:
MAC-4724
Changed lines 134-136 from:
When using device guest user access, copy/scan/fax may not be accessible.
to:
Increased login times with TWN4 [=SmartCard=] MIFARE readers.

[[#iMAC-4724|More info...]]
Changed line 138 from:
18.2.6\\
to:
18.2.3\\
Changed line 143 from:
18.3.2
to:
18.3.3
Changed line 146 from:
MAC-5218
to:
PC-13318
Changed lines 148-150 from:
Card readers stop working after a server reboot.
to:
Restricted users prevented from performing multiple copy jobs, receive error 'Please Wait. You are charging to a restricted account.  Please wait until jobs in progress have finished before starting a new job'.

[[#iPC-13318|More info...]]
Changed line 152 from:
18.2.4\\
to:
18.2\\
Changed line 157 from:
18.3.2
to:
18.3.3
Changed line 160 from:
MAC-5305
to:
MAC-5192
Changed lines 162-164 from:
After MFD reboot, card reader fails to establish connection to server - card swipes fail. Impacts PRO devices.

[[#iMAC-5305|More info...]]
to:
When using device guest user access, copy/scan/fax may not be accessible.
Changed line 164 from:
18.2.4\\
to:
18.2.6\\
Changed line 172 from:
14145
to:
MAC-5218
Changed lines 174-176 from:
PaperCut FS4 OXP App displays a exception error when the Home Screen App setting is changed from "HP" to another option.

[[#i14145| More info...]]
to:
Card readers stop working after a server reboot.
Added line 176:
18.2.4\\
Changed line 181 from:
18.2.3
to:
18.3.2
Changed line 184 from:
14061
to:
MAC-5305
Changed lines 186-188 from:
HTTP 400 BAD REQUEST on OXP FS4 4.6.0.1 Firmware for PaperCut FS3 App.

[[#i14061|
More info...]]
to:
After MFD reboot, card reader fails to establish connection to server - card swipes fail. Impacts PRO devices.

[[#iMAC-5305|
More info...]]
Added line 190:
18.2.4\\
Changed lines 195-196 from:
18.2.3 \\
(Workaround available)
to:
18.3.2
Changed line 198 from:
4361
to:
14145
Changed lines 200-202 from:
Any supported HP card reader with the embedded platform stops working with HP firmware 4.5.5.

[[#i4361| More info...]]
to:
PaperCut FS4 OXP App displays a exception error when the Home Screen App setting is changed from "HP" to another option.

[[#i14145| More info...]]
Changed line 208 from:
HP firmware 4.5.6
to:
18.2.3
Changed line 211 from:
4280
to:
14061
Changed lines 213-215 from:
Card reader stops working if it hasn't been in use for more than one hour.

[[#i4280| More info...]]
to:
HTTP 400 BAD REQUEST on OXP FS4 4.6.0.1 Firmware for PaperCut FS3 App.

[[#i14061| More info...]]
Deleted lines 216-217:
17.4.4 \\
to 18.0.3\\
Changed lines 221-222 from:
18.0.4
to:
18.2.3 \\
(Workaround available)
Changed line 225 from:
8345
to:
4361
Changed lines 227-229 from:
HP FutureSmart devices may show errors after firmware upgrade.

[[#i8345| More info...]]
to:
Any supported HP card reader with the embedded platform stops working with HP firmware 4.5.5.

[[#i4361| More info...]]
Deleted line 230:
15.x\\
Changed lines 235-236 from:
FutureSmart \\
firmware 3.7.3
to:
HP firmware 4.5.6
Changed line 238 from:
1059
to:
4280
Changed lines 240-242 from:
Partial card reads with some HP FutureSmart Embeddeds (M4555 in particular).

[[#i1059| More info...]]
to:
Card reader stops working if it hasn't been in use for more than one hour.

[[#i4280| More info...]]
Changed lines 244-245 from:
15.x\\
to:
17.4.4 \\
to 18.0.3
\\
Changed lines 250-251 from:
15.3 \\
(Build 34420)
to:
18.0.4
Changed line 253 from:
490014
to:
8345
Changed lines 255-257 from:
Some HP models error or freeze during user login.

[[#i490014| More info...]]
to:
HP FutureSmart devices may show errors after firmware upgrade.

[[#i8345| More info...]]
Changed lines 259-260 from:
15.0 \\
(Build 32334)
\\
to:
15.x\\
Changed lines 261-262 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 264-265 from:
Workaround \\
available
to:
FutureSmart \\
firmware 3.7.3
Changed line 268 from:
430001
to:
1059
Changed lines 270-272 from:
pc-hp.jar won't load. (HP Chai devices)

[[#i430001| More info...]]
to:
Partial card reads with some HP FutureSmart Embeddeds (M4555 in particular).

[[#i1059| More info...]]
Changed lines 274-275 from:
14.0\\
''Chai''
to:
15.x\\
''Futuresmart''
Changed lines 279-280 from:
Workaround\\
to:
15.3 \\
(Build 34420)
Changed line 283 from:
420001
to:
490014
Changed lines 285-287 from:
Problems tracking scan and fax jobs.

[[#i420001| More info...]]
to:
Some HP models error or freeze during user login.

[[#i490014| More info...]]
Changed lines 289-290 from:
13.3 - 14.0\\
to:
15.0 \\
(Build 32334)
\\
Changed lines 292-293 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 295-296 from:
14.1
to:
Workaround \\
available
Changed line 299 from:
420002
to:
430001
Changed lines 301-303 from:
@@48.A1.01@@ error appears on device, device functions disabled.

[[#i420002| More info...]]
to:
pc-hp.jar won't load. (HP Chai devices)

[[#i430001| More info...]]
Changed lines 305-306 from:
''Futuresmart''
to:
14.0\\
''Chai''
Changed line 310 from:
13.5
to:
Workaround\\
Changed line 313 from:
420003
to:
420001
Changed lines 315-317 from:
@@48.A1.01@@ error appears on device, device functions disabled.

[[#i420003| More info...]]
to:
Problems tracking scan and fax jobs.

[[#i420001| More info...]]
Changed line 319 from:
13.3\\
to:
13.3 - 14.0\\
Changed line 324 from:
13.4
to:
14.1
Changed line 327 from:
420004
to:
420002
Changed lines 329-331 from:
Pauses during printing, or slow copy/print/panel performance. [[#i420004| More info...]]
to:
@@48.A1.01@@ error appears on device, device functions disabled.

[[#i420002| More info...]]
Deleted line 332:
13.3\\
Changed line 337 from:
13.3.23540
to:
13.5
Changed line 340 from:
420005
to:
420003
Changed lines 342-344 from:
Error @@[=ArrayIndex...=]@@ appears in device status and prevents some functionality. [[#i420005| More info...]]
to:
@@48.A1.01@@ error appears on device, device functions disabled.

[[#i420003| More info...]]
Added line 346:
13.3\\
Changed line 351 from:
13.2.22278
to:
13.4
Changed line 354 from:
420006
to:
420004
Changed line 356 from:
"Cannot connect to the quota server" errors when copying. [[#i420006| More info...]]
to:
Pauses during printing, or slow copy/print/panel performance. [[#i420004| More info...]]
Added line 358:
13.3\\
Changed line 363 from:
13.0
to:
13.3.23540
Changed line 366 from:
420007
to:
420005
Changed line 368 from:
Embedded app version 19437: card readers not working on ARM based devices. [[#i420007| More info...]]
to:
Error @@[=ArrayIndex...=]@@ appears in device status and prevents some functionality. [[#i420005| More info...]]
Deleted lines 369-370:
App \\
v19437\\
Changed lines 374-375 from:
App \\
v19902
to:
13.2.22278
Changed line 377 from:
420008
to:
420006
Changed line 379 from:
Color copying access control (group-level color access restriction) not supported. [[#i420008| More info...]]
to:
"Cannot connect to the quota server" errors when copying. [[#i420006| More info...]]
Deleted lines 380-381:
App \\
v21124\\
Changed line 385 from:
13.1
to:
13.0
Changed line 388 from:
420009
to:
420007
Changed line 390 from:
HP Common Card Reader (CCR) not supported. [[#i420009| More info...]]
to:
Embedded app version 19437: card readers not working on ARM based devices. [[#i420007| More info...]]
Added lines 392-393:
App \\
v19437\\
Added lines 398-422:
App \\
v19902
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
420008
(:cell class=description :)
Color copying access control (group-level color access restriction) not supported. [[#i420008| More info...]]
(:cell :)
App \\
v21124\\
''Futuresmart''
(:cell class=resolved :)
Resolved
(:cell :)
13.1
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
420009
(:cell class=description :)
HP Common Card Reader (CCR) not supported. [[#i420009| More info...]]
(:cell :)
''Futuresmart''
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 514-546:


----
[[#iMAC-5278]]

\\
\\

!!!MAC-5278: ‘49.DE.05 - [=WebKit=] encountered a fatal error, unable to recover’ error appears on the device, and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.

The device may need restarting after encountering this error.

HP is working on narrowing down what is causing this error, and the associated fix within the firmware.

----
[[#iMAC-5388]]

\\
\\

!!!MAC-5388: ‘49.DE.11 Error’ appears on device and needs restarting. This can happen intermittently - HP are narrowing down the cause and scope of this in firmware.

The device may need restarting after encountering this error.

HP has informed us that they have fixed this error in the 4.7 firmware, but we've had reports that this can still happen even with the 4.7 firmware.

We have had the following information from HP on this:

''If the issue persists, please answer the below questions for further investigating.''

*''Do you observe this behavior on other device models? Or is it observed only on certain devices?''
*''Please provide us the complete steps to reproduce this issue if possible''
*''Please provide the JDP logs. You can open EWS page and navigate through Troubleshooting -> Diagnostic Data -> Click "Start" button -> Choose "Create zipped debug information file" -> Check "Clean up debug information" -> Click "Export" button''
Deleted line 411:
Currently we recommend not installing 18.3.3 if you are using HP devices. If you do need to install 18.3.3 for other fixes, we highly recommend disabling the updated login flow for Swipe cards:
Changed line 420 from:
We have a hotfix available to try, please contact our PaperCut Support Team directly.
to:
We also have a hotfix available to try, please contact our PaperCut Support Team directly.
Changed lines 52-53 from:
Workaround &\\
Hotfix available
to:
Workaround
Deleted lines 444-445:

We also have a hotfix available to try, please contact our PaperCut Support Team directly.
December 12, 2018, at 12:27 AM by TimG - Added MAC-5386
Changed line 41 from:
MAC-5355
to:
MAC-5386
Changed lines 43-45 from:
Device status in PaperCut shows "Started with Errors - Certificate Error. Error - Could not import certificate into the device certificate store", when installing a new CA-signed certificate under certain circumstances.

[[#iMAC-5355
|More info...]]
to:
'Account confirmation' appears once, even when Account Confirmation is disabled.

[[#iMAC
-5386|More info...]]
Changed line 47 from:
All versions\\
to:
18.3.3\\
Added line 52:
Workaround &\\
Changed line 56 from:
MAC-5279
to:
MAC-5355
Changed lines 58-60 from:
HP [=X3D303A=] card readers are not working on HP Bugatti series devices with 4.6.x firmware versions. Also observed on 4.5.x3 firmware in testing.

[[#iMAC-5279|More info...]]
to:
Device status in PaperCut shows "Started with Errors - Certificate Error. Error - Could not import certificate into the device certificate store", when installing a new CA-signed certificate under certain circumstances.

[[#iMAC-5355|More info...]]
Changed lines 62-63 from:
Firmware \\
4.6.x
\\
to:
All versions\\
Changed lines 67-69 from:
Status: \\
PaperCut working \\
with HP engineering.
to:
Hotfix available
Changed line 70 from:
MAC-5281
to:
MAC-5279
Changed lines 72-74 from:
HP Pro card readers may only perform a partial card-read.

[[#iMAC-5281|More
info...]]
to:
HP [=X3D303A=] card readers are not working on HP Bugatti series devices with 4.6.x firmware versions. Also observed on 4.5.x3 firmware in testing.

[[#iMAC-5279
|More info...]]
Changed lines 76-77 from:
18.2\\
''PRO''
to:
Firmware \\
4.6.x\\
''Futuresmart''
Changed line 87 from:
MAC-4724
to:
MAC-5281
Changed lines 89-91 from:
Increased login times with TWN4 [=SmartCard=] MIFARE readers.

[[#iMAC-4724|More info...]]
to:
HP Pro card readers may only perform a partial card-read.

[[#iMAC-5281|More info...]]
Changed lines 93-96 from:
18.2.3\\
''Futuresmart''
(:cell class=resolved :)
Resolved
to:
18.2\\
''PRO''
(:cell class=unresolved :)
Open
Changed lines 98-100 from:
18.3.3
to:
Status: \\
PaperCut working \\
with HP engineering
.
Changed line 103 from:
PC-13318
to:
MAC-4724
Changed lines 105-107 from:
Restricted users prevented from performing multiple copy jobs, receive error 'Please Wait. You are charging to a restricted account.  Please wait until jobs in progress have finished before starting a new job'.

[[#iPC-13318
|More info...]]
to:
Increased login times with TWN4 [=SmartCard=] MIFARE readers.

[[#iMAC-4724|More
info...]]
Changed line 109 from:
18.2\\
to:
18.2.3\\
Changed line 117 from:
MAC-5192
to:
PC-13318
Changed lines 119-121 from:
When using device guest user access, copy/scan/fax may not be accessible.
to:
Restricted users prevented from performing multiple copy jobs, receive error 'Please Wait. You are charging to a restricted account.  Please wait until jobs in progress have finished before starting a new job'.

[[#iPC-13318|More info...]]
Changed line 123 from:
18.2.6\\
to:
18.2\\
Changed line 128 from:
18.3.2
to:
18.3.3
Changed line 131 from:
MAC-5218
to:
MAC-5192
Changed line 133 from:
Card readers stop working after a server reboot.
to:
When using device guest user access, copy/scan/fax may not be accessible.
Changed line 135 from:
18.2.4\\
to:
18.2.6\\
Changed line 143 from:
MAC-5305
to:
MAC-5218
Changed lines 145-147 from:
After MFD reboot, card reader fails to establish connection to server - card swipes fail. Impacts PRO devices.

[[#iMAC-5305|More info...]]
to:
Card readers stop working after a server reboot.
Changed line 155 from:
14145
to:
MAC-5305
Changed lines 157-159 from:
PaperCut FS4 OXP App displays a exception error when the Home Screen App setting is changed from "HP" to another option.

[[#i14145| More info...]]
to:
After MFD reboot, card reader fails to establish connection to server - card swipes fail. Impacts PRO devices.

[[#iMAC-5305|More info...]]
Added line 161:
18.2.4\\
Changed line 166 from:
18.2.3
to:
18.3.2
Changed line 169 from:
14061
to:
14145
Changed lines 171-173 from:
HTTP 400 BAD REQUEST on OXP FS4 4.6.0.1 Firmware for PaperCut FS3 App.

[[#i14061| More info...]]
to:
PaperCut FS4 OXP App displays a exception error when the Home Screen App setting is changed from "HP" to another option.

[[#i14145| More info...]]
Changed lines 179-180 from:
18.2.3 \\
(Workaround available)
to:
18.2.3
Changed line 182 from:
4361
to:
14061
Changed lines 184-186 from:
Any supported HP card reader with the embedded platform stops working with HP firmware 4.5.5.

[[#i4361| More info...]]
to:
HTTP 400 BAD REQUEST on OXP FS4 4.6.0.1 Firmware for PaperCut FS3 App.

[[#i14061| More info...]]
Changed lines 192-193 from:
HP firmware 4.5.6
to:
18.2.3 \\
(Workaround available)
Changed line 196 from:
4280
to:
4361
Changed lines 198-200 from:
Card reader stops working if it hasn't been in use for more than one hour.

[[#i4280| More info...]]
to:
Any supported HP card reader with the embedded platform stops working with HP firmware 4.5.5.

[[#i4361| More info...]]
Deleted lines 201-202:
17.4.4 \\
to 18.0.3\\
Changed line 206 from:
18.0.4
to:
HP firmware 4.5.6
Changed line 209 from:
8345
to:
4280
Changed lines 211-213 from:
HP FutureSmart devices may show errors after firmware upgrade.

[[#i8345| More info...]]
to:
Card reader stops working if it hasn't been in use for more than one hour.

[[#i4280| More info...]]
Changed lines 215-216 from:
15.x\\
to:
17.4.4 \\
to 18.0.3
\\
Changed lines 221-222 from:
FutureSmart \\
firmware 3
.7.3
to:
18.0.4
Changed line 224 from:
1059
to:
8345
Changed lines 226-228 from:
Partial card reads with some HP FutureSmart Embeddeds (M4555 in particular).

[[#i1059| More info...]]
to:
HP FutureSmart devices may show errors after firmware upgrade.

[[#i8345| More info...]]
Changed lines 235-236 from:
15.3 \\
(Build 34420)
to:
FutureSmart \\
firmware 3.7.3
Changed line 239 from:
490014
to:
1059
Changed lines 241-243 from:
Some HP models error or freeze during user login.

[[#i490014| More info...]]
to:
Partial card reads with some HP FutureSmart Embeddeds (M4555 in particular).

[[#i1059| More info...]]
Changed lines 245-246 from:
15.0 \\
(Build 32334)
\\
to:
15.x\\
Changed lines 247-248 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 250-251 from:
Workaround \\
available
to:
15.3 \\
(Build 34420)
Changed line 254 from:
430001
to:
490014
Changed lines 256-258 from:
pc-hp.jar won't load. (HP Chai devices)

[[#i430001| More info...]]
to:
Some HP models error or freeze during user login.

[[#i490014| More info...]]
Changed lines 260-263 from:
14.0\\
''Chai''
(:cell class=resolved :)
Resolved
to:
15.0 \\
(Build 32334)\\
''Futuresmart''
(:cell class=unresolved :)
Open
Changed lines 266-267 from:
Workaround\\
to:
Workaround \\
available
Changed line 270 from:
420001
to:
430001
Changed lines 272-274 from:
Problems tracking scan and fax jobs.

[[#i420001| More info...]]
to:
pc-hp.jar won't load. (HP Chai devices)

[[#i430001| More info...]]
Changed lines 276-277 from:
13.3 - 14.0\\
''Futuresmart''
to:
14.0\\
''Chai''
Changed line 281 from:
14.1
to:
Workaround\\
Changed line 284 from:
420002
to:
420001
Changed lines 286-288 from:
@@48.A1.01@@ error appears on device, device functions disabled.

[[#i420002| More info...]]
to:
Problems tracking scan and fax jobs.

[[#i420001| More info...]]
Added line 290:
13.3 - 14.0\\
Changed line 295 from:
13.5
to:
14.1
Changed line 298 from:
420003
to:
420002
Changed line 302 from:
[[#i420003| More info...]]
to:
[[#i420002| More info...]]
Deleted line 303:
13.3\\
Changed line 308 from:
13.4
to:
13.5
Changed line 311 from:
420004
to:
420003
Changed lines 313-315 from:
Pauses during printing, or slow copy/print/panel performance. [[#i420004| More info...]]
to:
@@48.A1.01@@ error appears on device, device functions disabled.

[[#i420003| More info...]]
Changed line 322 from:
13.3.23540
to:
13.4
Changed line 325 from:
420005
to:
420004
Changed line 327 from:
Error @@[=ArrayIndex...=]@@ appears in device status and prevents some functionality. [[#i420005| More info...]]
to:
Pauses during printing, or slow copy/print/panel performance. [[#i420004| More info...]]
Added line 329:
13.3\\
Changed line 334 from:
13.2.22278
to:
13.3.23540
Changed line 337 from:
420006
to:
420005
Changed line 339 from:
"Cannot connect to the quota server" errors when copying. [[#i420006| More info...]]
to:
Error @@[=ArrayIndex...=]@@ appears in device status and prevents some functionality. [[#i420005| More info...]]
Changed line 345 from:
13.0
to:
13.2.22278
Changed line 348 from:
420007
to:
420006
Changed line 350 from:
Embedded app version 19437: card readers not working on ARM based devices. [[#i420007| More info...]]
to:
"Cannot connect to the quota server" errors when copying. [[#i420006| More info...]]
Deleted lines 351-352:
App \\
v19437\\
Changed lines 356-357 from:
App \\
v19902
to:
13.0
Changed line 359 from:
420008
to:
420007
Changed line 361 from:
Color copying access control (group-level color access restriction) not supported. [[#i420008| More info...]]
to:
Embedded app version 19437: card readers not working on ARM based devices. [[#i420007| More info...]]
Changed line 364 from:
v21124\\
to:
v19437\\
Changed lines 369-370 from:
13.1
to:
App \\
v19902
Changed line 373 from:
420009
to:
420008
Changed line 375 from:
HP Common Card Reader (CCR) not supported. [[#i420009| More info...]]
to:
Color copying access control (group-level color access restriction) not supported. [[#i420008| More info...]]
Added lines 377-378:
App \\
v21124\\
Added lines 383-393:
13.1
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
420009
(:cell class=description :)
HP Common Card Reader (CCR) not supported. [[#i420009| More info...]]
(:cell :)
''Futuresmart''
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 423-447:


----

[[#iMAC-5386]]

\\
\\

!!!MAC-5386: 'Account confirmation' appears once, even when Account Confirmation is disabled.

\\

Account confirmation is shown (only once) for users on a device, even when Account confirmation is disabled.

This is linked to MAC-5381 above, so the workaround is to disable the new login flow:
''Note'': You'll need to do this for each HP device:
# In the PaperCut MF Admin web interface, select Devices -> [select device] -> Advanced Config.
# Search for @@ext-device.hp-oxpd.fast-swipe-login-flow@@.
# Change the value from @@Y@@ to @@N@@.
# Click 'Update' to save the change.

The impact of disabling this is that the swipe card login will likely be slower (back to pre-18.3.3 performance/behaviour).

We also have a hotfix available to try, please contact our PaperCut Support Team directly.
Changed lines 37-38 from:
Workaround & Hotfix
available
to:
Workaround &\\
Hotfix
available
Changed line 37 from:
Workaround\\
to:
Workaround & Hotfix
Changed line 52 from:
Hot-fix available
to:
Hotfix available
December 07, 2018, at 12:42 PM by Jack Lawless - Changes to MAC-5381 details
Changed lines 398-400 from:
Currently we recommend not installing 18.3.3 if you are using HP devices.

If you do need to install 18.3.3 for other fixes, we highly recommend disabling the updated login flow for Swipe cards:
to:
Currently we recommend not installing 18.3.3 if you are using HP devices. If you do need to install 18.3.3 for other fixes, we highly recommend disabling the updated login flow for Swipe cards:
Changed lines 405-407 from:
The impact of disabling this is that the swipe card login may be slower (back to pre-18.3.3 performance/behavior).

We are working on a full fix for this and hope to have it available shortly. 
to:
The impact of disabling this is that the swipe card login will likely be slower (back to pre-18.3.3 performance/behaviour).

We have a hotfix available to try, please contact our PaperCut Support Team directly.
Changed line 32 from:
All versions\\
to:
18.3.3\\
December 07, 2018, at 01:48 AM by TimG - Added MAC-5381
Changed line 26 from:
MAC-5355
to:
MAC-5381
Changed lines 28-30 from:
Device status in PaperCut shows "Started with Errors - Certificate Error. Error - Could not import certificate into the device certificate store", when installing a new CA-signed certificate under certain circumstances.

[[#iMAC-5355|More info...]]
to:
'''Important:''' When logging in with a swipe card ''and'' you then press the 'Access Device' button on the Print Release screen, an [=IllegalStateException=] error message is displayed.

[[#iMAC-5381|More info...]]
Changed lines 37-38 from:
Hot-fix available
to:
Workaround\\
available
Changed line 41 from:
MAC-5279
to:
MAC-5355
Changed lines 43-45 from:
HP [=X3D303A=] card readers are not working on HP Bugatti series devices with 4.6.x firmware versions. Also observed on 4.5.x3 firmware in testing.

[[#iMAC-5279|More info...]]
to:
Device status in PaperCut shows "Started with Errors - Certificate Error. Error - Could not import certificate into the device certificate store", when installing a new CA-signed certificate under certain circumstances.

[[#iMAC-5355|More info...]]
Changed lines 47-48 from:
Firmware \\
4.6.x
\\
to:
All versions\\
Changed lines 52-54 from:
Status: \\
PaperCut working \\
with HP engineering.
to:
Hot-fix available
Changed line 55 from:
MAC-5281
to:
MAC-5279
Changed lines 57-59 from:
HP Pro card readers may only perform a partial card-read.

[[#iMAC-5281|More
info...]]
to:
HP [=X3D303A=] card readers are not working on HP Bugatti series devices with 4.6.x firmware versions. Also observed on 4.5.x3 firmware in testing.

[[#iMAC-5279
|More info...]]
Changed lines 61-62 from:
18.2\\
''PRO''
to:
Firmware \\
4.6.x\\
''Futuresmart''
Changed line 72 from:
MAC-4724
to:
MAC-5281
Changed lines 74-76 from:
Increased login times with TWN4 [=SmartCard=] MIFARE readers.

[[#iMAC-4724|More info...]]
to:
HP Pro card readers may only perform a partial card-read.

[[#iMAC-5281|More info...]]
Changed lines 78-81 from:
18.2.3\\
''Futuresmart''
(:cell class=resolved :)
Resolved
to:
18.2\\
''PRO''
(:cell class=unresolved :)
Open
Changed lines 83-85 from:
18.3.3
to:
Status: \\
PaperCut working \\
with HP engineering
.
Changed line 88 from:
PC-13318
to:
MAC-4724
Changed lines 90-92 from:
Restricted users prevented from performing multiple copy jobs, receive error 'Please Wait. You are charging to a restricted account.  Please wait until jobs in progress have finished before starting a new job'.

[[#iPC-13318
|More info...]]
to:
Increased login times with TWN4 [=SmartCard=] MIFARE readers.

[[#iMAC-4724|More
info...]]
Changed line 94 from:
18.2\\
to:
18.2.3\\
Changed line 102 from:
MAC-5192
to:
PC-13318
Changed lines 104-106 from:
When using device guest user access, copy/scan/fax may not be accessible.
to:
Restricted users prevented from performing multiple copy jobs, receive error 'Please Wait. You are charging to a restricted account.  Please wait until jobs in progress have finished before starting a new job'.

[[#iPC-13318|More info...]]
Changed line 108 from:
18.2.6\\
to:
18.2\\
Changed line 113 from:
18.3.2
to:
18.3.3
Changed line 116 from:
MAC-5218
to:
MAC-5192
Changed line 118 from:
Card readers stop working after a server reboot.
to:
When using device guest user access, copy/scan/fax may not be accessible.
Changed line 120 from:
18.2.4\\
to:
18.2.6\\
Changed line 128 from:
MAC-5305
to:
MAC-5218
Changed lines 130-132 from:
After MFD reboot, card reader fails to establish connection to server - card swipes fail. Impacts PRO devices.

[[#iMAC-5305|More info...]]
to:
Card readers stop working after a server reboot.
Changed line 140 from:
14145
to:
MAC-5305
Changed lines 142-144 from:
PaperCut FS4 OXP App displays a exception error when the Home Screen App setting is changed from "HP" to another option.

[[#i14145| More info...]]
to:
After MFD reboot, card reader fails to establish connection to server - card swipes fail. Impacts PRO devices.

[[#iMAC-5305|More info...]]
Added line 146:
18.2.4\\
Changed line 151 from:
18.2.3
to:
18.3.2
Changed line 154 from:
14061
to:
14145
Changed lines 156-158 from:
HTTP 400 BAD REQUEST on OXP FS4 4.6.0.1 Firmware for PaperCut FS3 App.

[[#i14061| More info...]]
to:
PaperCut FS4 OXP App displays a exception error when the Home Screen App setting is changed from "HP" to another option.

[[#i14145| More info...]]
Changed lines 164-165 from:
18.2.3 \\
(Workaround available)
to:
18.2.3
Changed line 167 from:
4361
to:
14061
Changed lines 169-171 from:
Any supported HP card reader with the embedded platform stops working with HP firmware 4.5.5.

[[#i4361| More info...]]
to:
HTTP 400 BAD REQUEST on OXP FS4 4.6.0.1 Firmware for PaperCut FS3 App.

[[#i14061| More info...]]
Changed lines 177-178 from:
HP firmware 4.5.6
to:
18.2.3 \\
(Workaround available)
Changed line 181 from:
4280
to:
4361
Changed lines 183-185 from:
Card reader stops working if it hasn't been in use for more than one hour.

[[#i4280| More info...]]
to:
Any supported HP card reader with the embedded platform stops working with HP firmware 4.5.5.

[[#i4361| More info...]]
Deleted lines 186-187:
17.4.4 \\
to 18.0.3\\
Changed line 191 from:
18.0.4
to:
HP firmware 4.5.6
Changed line 194 from:
8345
to:
4280
Changed lines 196-198 from:
HP FutureSmart devices may show errors after firmware upgrade.

[[#i8345| More info...]]
to:
Card reader stops working if it hasn't been in use for more than one hour.

[[#i4280| More info...]]
Changed lines 200-201 from:
15.x\\
to:
17.4.4 \\
to 18.0.3
\\
Changed lines 206-207 from:
FutureSmart \\
firmware 3
.7.3
to:
18.0.4
Changed line 209 from:
1059
to:
8345
Changed lines 211-213 from:
Partial card reads with some HP FutureSmart Embeddeds (M4555 in particular).

[[#i1059| More info...]]
to:
HP FutureSmart devices may show errors after firmware upgrade.

[[#i8345| More info...]]
Changed lines 220-221 from:
15.3 \\
(Build 34420)
to:
FutureSmart \\
firmware 3.7.3
Changed line 224 from:
490014
to:
1059
Changed lines 226-228 from:
Some HP models error or freeze during user login.

[[#i490014| More info...]]
to:
Partial card reads with some HP FutureSmart Embeddeds (M4555 in particular).

[[#i1059| More info...]]
Changed lines 230-231 from:
15.0 \\
(Build 32334)
\\
to:
15.x\\
Changed lines 232-233 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 235-236 from:
Workaround \\
available
to:
15.3 \\
(Build 34420)
Changed line 239 from:
430001
to:
490014
Changed lines 241-243 from:
pc-hp.jar won't load. (HP Chai devices)

[[#i430001| More info...]]
to:
Some HP models error or freeze during user login.

[[#i490014| More info...]]
Changed lines 245-248 from:
14.0\\
''Chai''
(:cell class=resolved :)
Resolved
to:
15.0 \\
(Build 32334)\\
''Futuresmart''
(:cell class=unresolved :)
Open
Changed lines 251-252 from:
Workaround\\
to:
Workaround \\
available
Changed line 255 from:
420001
to:
430001
Changed lines 257-259 from:
Problems tracking scan and fax jobs.

[[#i420001| More info...]]
to:
pc-hp.jar won't load. (HP Chai devices)

[[#i430001| More info...]]
Changed lines 261-262 from:
13.3 - 14.0\\
''Futuresmart''
to:
14.0\\
''Chai''
Changed line 266 from:
14.1
to:
Workaround\\
Changed line 269 from:
420002
to:
420001
Changed lines 271-273 from:
@@48.A1.01@@ error appears on device, device functions disabled.

[[#i420002| More info...]]
to:
Problems tracking scan and fax jobs.

[[#i420001| More info...]]
Added line 275:
13.3 - 14.0\\
Changed line 280 from:
13.5
to:
14.1
Changed line 283 from:
420003
to:
420002
Changed line 287 from:
[[#i420003| More info...]]
to:
[[#i420002| More info...]]
Deleted line 288:
13.3\\
Changed line 293 from:
13.4
to:
13.5
Changed line 296 from:
420004
to:
420003
Changed lines 298-300 from:
Pauses during printing, or slow copy/print/panel performance. [[#i420004| More info...]]
to:
@@48.A1.01@@ error appears on device, device functions disabled.

[[#i420003| More info...]]
Changed line 307 from:
13.3.23540
to:
13.4
Changed line 310 from:
420005
to:
420004
Changed line 312 from:
Error @@[=ArrayIndex...=]@@ appears in device status and prevents some functionality. [[#i420005| More info...]]
to:
Pauses during printing, or slow copy/print/panel performance. [[#i420004| More info...]]
Added line 314:
13.3\\
Changed line 319 from:
13.2.22278
to:
13.3.23540
Changed line 322 from:
420006
to:
420005
Changed line 324 from:
"Cannot connect to the quota server" errors when copying. [[#i420006| More info...]]
to:
Error @@[=ArrayIndex...=]@@ appears in device status and prevents some functionality. [[#i420005| More info...]]
Changed line 330 from:
13.0
to:
13.2.22278
Changed line 333 from:
420007
to:
420006
Changed line 335 from:
Embedded app version 19437: card readers not working on ARM based devices. [[#i420007| More info...]]
to:
"Cannot connect to the quota server" errors when copying. [[#i420006| More info...]]
Deleted lines 336-337:
App \\
v19437\\
Changed lines 341-342 from:
App \\
v19902
to:
13.0
Changed line 344 from:
420008
to:
420007
Changed line 346 from:
Color copying access control (group-level color access restriction) not supported. [[#i420008| More info...]]
to:
Embedded app version 19437: card readers not working on ARM based devices. [[#i420007| More info...]]
Changed line 349 from:
v21124\\
to:
v19437\\
Changed lines 354-355 from:
13.1
to:
App \\
v19902
Changed line 358 from:
420009
to:
420008
Changed line 360 from:
HP Common Card Reader (CCR) not supported. [[#i420009| More info...]]
to:
Color copying access control (group-level color access restriction) not supported. [[#i420008| More info...]]
Added lines 362-363:
App \\
v21124\\
Added lines 368-378:
13.1
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
420009
(:cell class=description :)
HP Common Card Reader (CCR) not supported. [[#i420009| More info...]]
(:cell :)
''Futuresmart''
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 385-409:


----

[[#iMAC-5381]]

\\
\\

!!!MAC-5381: When logging in with a swipe card ''and'' you then press the 'Access Device' button on the Print Release screen, an [=IllegalStateException=] error message is displayed.

\\

Currently we recommend not installing 18.3.3 if you are using HP devices.

If you do need to install 18.3.3 for other fixes, we highly recommend disabling the updated login flow for Swipe cards:
''Note'': You'll need to do this for each HP device:
# In the PaperCut MF Admin web interface, select Devices -> [select device] -> Advanced Config.
# Search for @@ext-device.hp-oxpd.fast-swipe-login-flow@@.
# Change the value from @@Y@@ to @@N@@.
# Click 'Update' to save the change.

The impact of disabling this is that the swipe card login may be slower (back to pre-18.3.3 performance/behavior).

We are working on a full fix for this and hope to have it available shortly.
December 05, 2018, at 05:22 AM by TimG - Updated platform
Changed lines 18-19 from:
'''Reported in'''
to:
'''Reported in'''\\
''(& Platform)
''
Changed lines 32-33 from:
All versions
to:
All versions\\
''Futuresmart''
Changed lines 47-48 from:
4.6.x
to:
4.6.x\\
''Futuresmart''
Changed lines 63-64 from:
18.2
to:
18.2\\
''PRO''
Changed lines 79-80 from:
18.2.3
to:
18.2.3\\
''Futuresmart''
Changed lines 93-94 from:
18.2
to:
18.2\\
''Futuresmart''
Changed lines 105-106 from:
18.2.6
to:
18.2.6\\
''Futuresmart''
Changed lines 117-118 from:
18.2.4
to:
18.2.4\\
''Futuresmart''
Changed lines 131-132 from:
18.2.4
to:
18.2.4\\
''Futuresmart''
Changed line 145 from:
to:
''Futuresmart''
Changed line 158 from:
to:
''Futuresmart''
Changed line 172 from:
to:
''Futuresmart''
Changed lines 186-187 from:
to 18.0.3
to:
to 18.0.3\\
''Futuresmart''
Changed lines 200-201 from:
15.x
to:
15.x\\
''Futuresmart''
Changed lines 215-216 from:
15.x
to:
15.x\\
''Futuresmart''
Changed lines 231-232 from:
(Build 32334)
to:
(Build 32334)\\
''Futuresmart''
Changed lines 246-247 from:
14.0
to:
14.0\\
''Chai''
Changed lines 260-261 from:
13.3 - 14.0
to:
13.3 - 14.0\\
''Futuresmart''
Changed line 274 from:
 
to:
''Futuresmart''
Changed lines 287-288 from:
13.3
to:
13.3\\
''Futuresmart''
Changed lines 299-300 from:
13.3
to:
13.3\\
''Futuresmart''
Changed line 311 from:
 
to:
''Futuresmart''
Changed line 322 from:
 
to:
''Futuresmart''
Changed lines 334-335 from:
v19437
to:
v19437\\
''Futuresmart''
Changed lines 348-349 from:
v21124
to:
v21124\\
''Futuresmart''
Changed line 360 from:
 
to:
''Futuresmart''
Changed lines 3-4 from:
!!!Includes FutureSmart, HP Pro Fast-release and HP Chai Embedded Apps
to:
!!!(Includes FutureSmart, HP Pro Fast-release and HP Chai Embedded Apps)
\\
Changed line 3 from:
!!Includes FutureSmart, HP Pro Fast-release and HP Chai Embedded Apps
to:
!!!Includes FutureSmart, HP Pro Fast-release and HP Chai Embedded Apps
December 04, 2018, at 05:54 AM by TimG - Merging HP Known Issues
Added lines 1-704:
(:title Known Issues with HP (PaperCut MF):)

!!Includes FutureSmart, HP Pro Fast-release and HP Chai Embedded Apps

PaperCut is fully committed to helping customers and partners make the best use of our technology.  A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something. If something is causing you particular concern please contact [[https://www.papercut.com/contact/|PaperCut support]].

----

(:comment ***** Issues Table - use class=resolved or class=unresolved on the Status cells to alter the text colour **************************************************** :)

(:table border=1 width=100% cellspacing=5 class=issues :)
(:cellnr :)
'''Issue ID'''
(:cell :)
'''Description'''
(:cell :)
'''Reported in'''
(:cell :)
'''Status'''
(:cell :)
'''Resolved in'''
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
MAC-5355
(:cell class=description :)
Device status in PaperCut shows "Started with Errors - Certificate Error. Error - Could not import certificate into the device certificate store", when installing a new CA-signed certificate under certain circumstances.

[[#iMAC-5355|More info...]]
(:cell :)
All versions
(:cell class=unresolved :)
Open
(:cell :)
Hot-fix available
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
MAC-5279
(:cell class=description :)
HP [=X3D303A=] card readers are not working on HP Bugatti series devices with 4.6.x firmware versions. Also observed on 4.5.x3 firmware in testing.

[[#iMAC-5279|More info...]]
(:cell :)
Firmware \\
4.6.x
(:cell class=unresolved :)
Open
(:cell :)
Status: \\
PaperCut working \\
with HP engineering.
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
MAC-5281
(:cell class=description :)
HP Pro card readers may only perform a partial card-read.

[[#iMAC-5281|More info...]]
(:cell :)
18.2
(:cell class=unresolved :)
Open
(:cell :)
Status: \\
PaperCut working \\
with HP engineering.
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
MAC-4724
(:cell class=description :)
Increased login times with TWN4 [=SmartCard=] MIFARE readers.

[[#iMAC-4724|More info...]]
(:cell :)
18.2.3
(:cell class=resolved :)
Resolved
(:cell :)
18.3.3
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-13318
(:cell class=description :)
Restricted users prevented from performing multiple copy jobs, receive error 'Please Wait. You are charging to a restricted account.  Please wait until jobs in progress have finished before starting a new job'.

[[#iPC-13318|More info...]]
(:cell :)
18.2
(:cell class=resolved :)
Resolved
(:cell :)
18.3.3
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
MAC-5192
(:cell class=description :)
When using device guest user access, copy/scan/fax may not be accessible.
(:cell :)
18.2.6
(:cell class=resolved :)
Resolved
(:cell :)
18.3.2
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
MAC-5218
(:cell class=description :)
Card readers stop working after a server reboot.
(:cell :)
18.2.4
(:cell class=resolved :)
Resolved
(:cell :)
18.3.2
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
MAC-5305
(:cell class=description :)
After MFD reboot, card reader fails to establish connection to server - card swipes fail. Impacts PRO devices.

[[#iMAC-5305|More info...]]
(:cell :)
18.2.4
(:cell class=resolved :)
Resolved
(:cell :)
18.3.2
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
14145
(:cell class=description :)
PaperCut FS4 OXP App displays a exception error when the Home Screen App setting is changed from "HP" to another option.

[[#i14145| More info...]]
(:cell :)

(:cell class=resolved :)
Resolved
(:cell :)
18.2.3
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
14061
(:cell class=description :)
HTTP 400 BAD REQUEST on OXP FS4 4.6.0.1 Firmware for PaperCut FS3 App.

[[#i14061| More info...]]
(:cell :)

(:cell class=resolved :)
Resolved
(:cell :)
18.2.3 \\
(Workaround available)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
4361
(:cell class=description :)
Any supported HP card reader with the embedded platform stops working with HP firmware 4.5.5.

[[#i4361| More info...]]
(:cell :)

(:cell class=resolved :)
Resolved
(:cell :)
HP firmware 4.5.6
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
4280
(:cell class=description :)
Card reader stops working if it hasn't been in use for more than one hour.

[[#i4280| More info...]]
(:cell :)
17.4.4 \\
to 18.0.3
(:cell class=resolved :)
Resolved
(:cell :)
18.0.4
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
8345
(:cell class=description :)
HP FutureSmart devices may show errors after firmware upgrade.

[[#i8345| More info...]]
(:cell :)
15.x
(:cell class=resolved :)
Resolved
(:cell :)
FutureSmart \\
firmware 3.7.3
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
1059
(:cell class=description :)
Partial card reads with some HP FutureSmart Embeddeds (M4555 in particular).

[[#i1059| More info...]]
(:cell :)
15.x
(:cell class=resolved :)
Resolved
(:cell :)
15.3 \\
(Build 34420)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
490014
(:cell class=description :)
Some HP models error or freeze during user login.

[[#i490014| More info...]]
(:cell :)
15.0 \\
(Build 32334)
(:cell class=unresolved :)
Open
(:cell :)
Workaround \\
available
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
430001
(:cell class=description :)
pc-hp.jar won't load. (HP Chai devices)

[[#i430001| More info...]]
(:cell :)
14.0
(:cell class=resolved :)
Resolved
(:cell :)
Workaround\\
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
420001
(:cell class=description :)
Problems tracking scan and fax jobs.

[[#i420001| More info...]]
(:cell :)
13.3 - 14.0
(:cell class=resolved :)
Resolved
(:cell :)
14.1
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
420002
(:cell class=description :)
@@48.A1.01@@ error appears on device, device functions disabled.

[[#i420002| More info...]]
(:cell :)
 
(:cell class=resolved :)
Resolved
(:cell :)
13.5
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
420003
(:cell class=description :)
@@48.A1.01@@ error appears on device, device functions disabled.

[[#i420003| More info...]]
(:cell :)
13.3
(:cell class=resolved :)
Resolved
(:cell :)
13.4
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
420004
(:cell class=description :)
Pauses during printing, or slow copy/print/panel performance. [[#i420004| More info...]]
(:cell :)
13.3
(:cell class=resolved :)
Resolved
(:cell :)
13.3.23540
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
420005
(:cell class=description :)
Error @@[=ArrayIndex...=]@@ appears in device status and prevents some functionality. [[#i420005| More info...]]
(:cell :)
 
(:cell class=resolved :)
Resolved
(:cell :)
13.2.22278
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
420006
(:cell class=description :)
"Cannot connect to the quota server" errors when copying. [[#i420006| More info...]]
(:cell :)
 
(:cell class=resolved :)
Resolved
(:cell :)
13.0
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
420007
(:cell class=description :)
Embedded app version 19437: card readers not working on ARM based devices. [[#i420007| More info...]]
(:cell :)
App \\
v19437
(:cell class=resolved :)
Resolved
(:cell :)
App \\
v19902
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
420008
(:cell class=description :)
Color copying access control (group-level color access restriction) not supported. [[#i420008| More info...]]
(:cell :)
App \\
v21124
(:cell class=resolved :)
Resolved
(:cell :)
13.1
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
420009
(:cell class=description :)
HP Common Card Reader (CCR) not supported. [[#i420009| More info...]]
(:cell :)
 
(:cell class=resolved :)
Resolved
(:cell :)
15.0
(:tableend:)


Other known issues, not specific to the HP FutureSmart Embedded App are covered in:
* [[KnownIssues|Known issues with PaperCut NG and MF]]


----

[[#iMAC-5355]]

\\
\\

!!!MAC-5355: Device status in PaperCut shows "Started with Errors - Certificate Error. Error - Could not import certificate into the device certificate store", when installing a new CA-signed certificate under certain circumstances.

This appears to happen in certain scenarios where the CA-signed certificate chain length is short.

There is a hot-fix available for testing.

----

[[#iMAC-5279]]

\\
\\

!!!MAC-5279: HP [=X3D303A=] card readers are not working on HP Bugatti series devices with 4.6.x firmware versions.

Device appears to be logging in a spurious user repeatedly. This can also effect genuine logins and if the user does get successfully logged in, can result in unintended logout. This can appear as the device trying to log in constantly with no one there, or logging out actual users.
In certain circumstances this could also result in a user self-associating with the spurious card ID, which will then result in that user appearing to login/logout repeatedly.

Initial investigations point to a status code being received by the device, and the device interpreting that as a card swipe.

----
[[#iMAC-5281]]

\\
\\

!!!MAC-5281: HP Pro card readers may only perform a partial card-read.

User card-swipes may result in only a partial number being read to the device. The user may not be able to log into the machine if the device only reads the partial number.

Logging in with username/password, or typing in the card ID are not impacted.

----
[[#iMAC-4724]]

\\
\\

!!!MAC-4724: Increased login times with TWN4 [=SmartCard=] MIFARE reader.

Increased delays with card-swipe logins using the TWN4 MIFARE readers.

----
[[#iPC-13318]]

\\
\\

!!!PC-13318: Restricted users prevented from performing multiple copy jobs, receive error 'Please Wait. You are charging to a restricted account.  Please wait until jobs in progress have finished before starting a new job'.

Whilst this is expected behavior, we are working with HP to look into reported cases where the device delays the notification that the copy job has completed. This then means that when the user tries to start the next job, they receive the error above.

Workarounds:

1. Admins can set ext-device.hp-oxpd.restricted.multiple-txns to Y, to allow multiple transactions. The drawback of this is that some users could go into negative balance if they copy a subsequent job that puts their balance negative. Please see section 5.13 of the HP OXP Embedded Manual for more information.

2. Set all users to unrestricted within PaperCut. This will allow all users to process multiple copy jobs in quick succession.

----
[[#iMAC-5305]]

\\
\\

!!!MAC-5305: After MFD reboot, card reader fails to establish connection to server - card swipes fail. Impacts PRO devices.

After restarting the MFD, the card reader may not process card swipes correctly after failing to open a connection to the PaperCut server.

This can previously be resolved by unplugging and replugging the card reader. Obviously this isn't great, so this will be resolved in the next release.

Note that we have seen that in normal operation the device (and firmware boot up sequence etc) can take anywhere from 30 seconds to 2 minutes to recognize the card reader. We've also seen behavior where the card reader beeps as though it's ready to read swipes, but the firmware is still initializing in the background.


----
[[#i14145]]

\\
\\

!!!14145: PaperCut FS4 OXP App displays a exception error when the Home Screen App setting is changed from "HP" to another option.


This occurs when configuring the Home Screen App setting on the HP OXP FS4 native interface. This is found in General > Control Panel Customisation > Home Screen Customisation. When this setting is set to anything other than the default of @@HP@@, it will cause the following error:

@@java.lang.IllegalArgumentException: Invalid token@@

This is fixed in MF 18.2.3.

----
[[#i14061]]

\\
\\

!!!14061: HTTP 400 BAD REQUEST on OXP FS4 4.6.0.1 Firmware for PaperCut FS3 App

Workaround - Disable CSRF prevention:
# Login to the MFD's administration UI, click on "Security", scroll down to "Embedded Web Server Options" and un-check "Enable Cross-site Request Forgery (CSRF) prevention".
# Configure the PaperCut Application Server details.
# Re-enable CSRF prevention by undoing the first step.

This is fixed without the need for the above workaround in MF 18.2.3.

----
[[#i4361]]

\\
\\

!!!4361: Any supported HP card reader with the embedded platform stops working with HP firmware 4.5.5.

Reach out to your HP reseller to obtain a copy of HP firmware 4.5.6 which fixes this issue or downgrade to HP firmware 4.5.4 or lower.

----
[[#i4280]]

\\
\\

!!!4280: Card reader stops working if it hasn't been in use for more than one hour

The PaperCut embedded application is caching the card reader ID on the application server and the cache is expiring and not renewing. This issue is only on the new FS4 (OXP) embedded application.

This has been resolved in MF 18.0.4.

----


[[#i8345]]

\\
\\

!!!8345: HP FutureSmart devices may show errors after firmware upgrade

PaperCut support have seen an increase in customers reporting that after firmware upgrades on certain devices, the HP embedded platform will stop responding with one of the following errors:

[@ Error: The server sent HTTP status code 400: BadRequest @]

[@ HTTP transport error: javax.net.ssl.SSL HandshakeException: server certificate change is restricted during renegotiation @]

We have narrowed this issue down to an issue with interoperability between PaperCut and the HP Fleet Release Bundle Version Designation: 3.7 (firmware version 3.7) which was released in early January 2016 and may be seen on any FutureSmart devices. The devices PaperCut have seen with this error so far are below:

*HP FutureSmart X585
*HP FutureSmart M527
*HP FutureSmart M575
*HP FutureSmart M577
*HP FutureSmart M680
*HP FutureSmart M830
*HP FutureSmart M4555
*HP FutureSmart cM4540
*HP LaserJet M525dn

PaperCut advises that you do not upgrade to this firmware version until further notice. If you are seeing one of these two errors, or have already upgraded to this firmware, we recommend that you downgrade the firmware. PaperCut has initiated contact with HP to find the cause of this issue, and any updates will be posted here. If you find the same behavior on different models of HP, or would like to be updated as the issue investigation progresses internally, please email support@papercut.com with your HP model and firmware versions, and we will add it to the list.

A fix for this bug was included in FutureSmart firmware interim 3.7.3.  To obtain a link to the firmware contact your local HP ATS (Advanced Technical Support).

----

\\

[[#i1059]]

\\
\\

!!!1059: Partial Card Reads with HP FutureSmart Embedded (M4555 in particular).


We have received a small number of reports of partial card reads on M4555 devices, though have had limited success recreating this ourselves on a selection of other models. The result of a 'partial' card read can be a user not being granted access to the device, or being challenged to self-associate the card to their account.

A fix for this bug was included in PaperCut MF 15.3 (Build 34420).

----

\\

[[#i490014]]

\\
\\

!!!490014: Some HP models error or freeze during user login


PaperCut support have seen an increase in customers reporting certain models of HP freezing or erroring when logging in whilst using the Shared Accounts or Print Release functions. We believe this is related to and interoperability issue between PaperCut and the HP firmware released on the 18th of February 2015 on the following models:

*HP X585 - firmware 2304070_439651 and 2304061_439464
*HP M630 - firmware 2304070_439645
*HP M725 - firmware 2304070_439661
*HP M775 - firmware 2304070_439663
*HP M830 - firmware 2304070_439651
*HP M880 -  firmware 2304070_439653

[[http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=4073004&docId=emr_na-c03933242&docLocale=en_US|A full table of firmware released can be found here.]]

PaperCut has been advised that there is newer firmware being released for all devices affected as of the 15th of April 2015. If there is firmware newer than the 18th of February 2015, then please upgrade to this firmware. If there is no newer firmware, then the workaround is to downgrade firmware on the device.

If you find the same behavior on different models of HP, please email support@papercut.com with your HP model and firmware versions, and we will add it to the list.

----

[[#i430001]]

\\
\\

!!!430001: pc-hp.jar won't load (HP Chai devices)

When loading the package files through the Package Loader as part of the installation as described in the PaperCut Embedded for HP manual, the package, pc-hp.jar may fail to load and display various error messages.

* Check you have a supported model. There is a complete list of supported models in the manual. Confusion often arises out of similar model names starting with and without the letter "M". E.g. there is a model M4345 and another called just 4345 without the initial "M". PaperCut '''only''' supports models starting with the letter "M".
** Possible error message: [@Package pc-hp.jar fails to load. Reason: java.lang.NoClassDefFoundError:@][[<<]][@hp/laserjet/io/usbhost/USBDevice@]
* Perform an INITIALIZE DISK procedure. This is documented with the "Configuration Guide" manual as part of the official HP documentation for your device. This manual may only be available to HP service technicians. If you need assistance with the INITIALIZE DISK procedure please contact support.
** Possible error message: [@Reason: com.hp.chai.soe.chaipackage.ChaiPackageException: Required package not available:@][[<<]][@ urn:com:hp:asa:auth:manager:authmanager@]
* Check you have the latest firmware on your device.


----


[[#i420001]]

\\
\\

!!!420001: Problems tracking scan and fax jobs (13.3 - 14.0)

In versions 13.3 through 14.0, problems may be experienced tracking scan and fax jobs.

The fix is included in the 14.1 release.

----

[[#i420002]]

\\
\\

!!!420002: Partial / double / invalid card number reads ''(improvements up to 13.5)''

Depending on the card reader and HP model, there were a number of cases where card numbers would not be read correctly. This has been addresses in a number of updates, with the latest being in embedded app v24120 (included with PaperCut 13.5). If you are experiencing card reader issues on a version earlier than this, please try upgrading first. If you are running this version or newer, please contact PaperCut support.

----

[[#i420003]]

\\
\\

!!!420003: @@48.A1.01@@ error appears on device, device functions disabled ''(improved in PaperCut 13.4)''


The latest improvements to reduce the likelihood of this error occurring are in PaperCut 13.4. PaperCut Software has worked closely with HP to try to eliminate the causes of this error, and this work resulted in many changes over the course of several releases. If you do experience this error on a device with PaperCut 13.4 or newer, please report the details to PaperCut support first, then try clearing the error by:
# Rebooting the device.
# Resetting the device to factory default settings.

----

[[#i420004]]

\\
\\

!!!420004: Pauses during printing, or slow copy/print/panel performance ''(improved in PaperCut 13.3.23540)''


PaperCut 13.3.23540 includes a change that addresses general performance issues that may manifest as pauses in the middle of print/copy jobs or slow panel performance.

----

[[#i420005]]

\\
\\

!!!420005: Error @@[=ArrayIndex...=]@@ appears in device status and prevents some functionality ''(resolved in 13.2.22278)''


This error may be seen on sites with many HP devices (e.g. 30+). If it occurs it may indicate other problems such as jobs not being tracked correctly, and it may lead to the @@48.A1.01@@ error discussed below.

----

[[#i420006]]

\\
\\

!!!420006: "Cannot connect to the quota server" errors when copying ''(resolved in 13.0)''

When performing a copy users may see the error dialog "Cannot connect to the quota server" even if the PaperCut server is running and there are no problems with the network.  We believe this error may be an intermittent failure to make HTTPS calls, and may be the issue described by Microsoft [[http://support.microsoft.com/kb/970549|here]].

If you are seeing this issue we recommend making the following change:
# In the PaperCut admin interface, navigate to the ''Advanced Config'' tab of the device in question.
# Find the setting @@hp.soap.inbound.use-ssl@@.
# Change the value to @@N@@ and press '''Update'''.

The information sent in these messages includes basic copy job details and usernames, so is not normally considered sensitive.

The above config change may still need to be made if you have upgraded from a version prior to PaperCut 13.0.

----

[[#i420007]]

\\
\\

!!!420007: HP Common Card Reader (CCR) not supported


HP FutureSmart devices with ARM processors will error if trying to use a card reader with the PaperCut onboard app.  This includes HP LaserJet 500 and 600 series devices.

----

[[#i420008]]

\\
\\

!!!420008: Color copying access control (group-level color access restriction) not supported ''(added in app version 21124, comes with PaperCut 13.1)''


Color access control was not supported with early releases. This was added in app version 21124 that comes with PaperCut 13.1.

----

[[#i420009]]

\\
\\

!!!420009: HP Common Card Reader (CCR) not supported


The HP Common Card Reader is supported from version 15.0 onwards.

----

\\

''Categories:'' [[Category.KnownIssues|+]], [[Category.PaperCutMF|+]]

----

[-Keywords: HP Jedi, HP `OXPd, FS4, FutureSmart 4, OXP, Chai-]

Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on April 18, 2019, at 06:14 AM
Printable View   |   Article History   |   Edit Article