Known Issues with Fuji Xerox Embedded (PaperCut MF)

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PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something. If something is causing you particular concern please contact PaperCut support.

This page is dedicated to issues with the PaperCut Embedded Application for Fuji Xerox MFPs. Other issues are covered in:


Issue ID

Description

Reported in

Status

Resolved in

8214

Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. More info…

15.3 (Build 34420)
15.3 (Build 34230)

Resolved

16.0 (Build 34949)

3883

Account selection may fail with restricted accounts. More info…

14.3

Resolved

14.3.1

3872

Color scanning not enabled by default. More info…

14.3

Resolved

14.3.1



8214: Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached.

When a card reader is attached and the device goes to sleep, when any key is pressed to wake up the device there is either a 40 - 50 second delay or no reaction at all and a power cycle is required.

Without the card reader attached and PaperCut installed the device performs normally.

A fix for this bug was included in PaperCut MF 16.0 (Build 34949).



3883: Account selection may fail with restricted accounts - (resolved in 14.3 hot fix, see below)

Logins using account selection and restricted accounts fail on devices configured not to track scanning or faxing. As a workaround, please enable scan/fax tracking on the device on the device details page.

This issue can be remedied by applying an update. Contact support for a hot fix.



3872: Color scanning not enabled by default - (resolved in 14.3 hot fix, see below)

After unlocking the device users may find color scanning options disabled in the native applications. Color scanning may be enabled by manually changing permissions on the device.

This issue can be remedied by applying an update. Contact support for a hot fix.



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Article last modified on June 15, 2016, at 04:44 AM
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