Known Issues with Fuji Xerox Embedded (PaperCut MF)

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PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something. If something is causing you particular concern please contact PaperCut support.

This page is dedicated to issues with the PaperCut Embedded Application for Fuji Xerox MFPs. Other issues are covered in:


Issue ID

Description

Reported in

Status

Resolved in

EAD-190

On-screen keyboard input being ignored for non-numeric characters on Fuji Xerox V+  More info…

19.1.5

Hotfix available

MAC-5495

PaperCut does not uninstall correctly on ApeosPort VII.  More info…

18.3 and earlier

Resolved

19.0.1

MAC-5495

Accessing Device Functions from PaperCut results in a JavaScript Alert with ApeosPort VII. More info…

18.3 and earlier

Resolved

19.0.1

8214

Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached. More info…

15.3 (Build 34420)
15.3 (Build 34230)

Resolved

16.0 (Build 34949)

490019

Some Fuji-Xerox devices are unable to connect to the server after upgrading PaperCut server to 15.2. More info…

15.2 (Build 33661)

Resolved

15.2 (Build 33701)

3883

Account selection may fail with restricted accounts. More info…

14.3

Resolved

14.3.1

3872

Color scanning not enabled by default. More info…

14.3

Resolved

14.3.1




EAD-190: On-screen keyboard input being ignored for non-numeric characters on Fuji Xerox V+

Due to a change in the on-screen keyboard’s functionality, an issue where a user is attempting to use non-numeric characters when entering their ID to login on the device’s screen may not be possible. Authorisation via other methods (for example proximity or swipe cards) should not be affected.

Please contact Support for the hotfix (specifically for v19.1.5 only).



MAC-5495: PaperCut does not uninstall correctly on ApeosPort VII.

Follow the steps here before uninstalling the embedded:

  • In CWIS, go to “Properties → Security → Authentication Configuration” and set “Login Type” to “No Login Required”. Click “Apply” then “Reboot”. When the MFD has restarted, you can delete the device from PaperCut.

These steps are documented in the Fuji Xerox embedded manual, see section 7. Reach out to your Fuji Xerox reseller for more information.

Update: This has now been resolved, and ApeosPort VII is now official supported with version 19.0.1 - please see the manual as above for the additional steps.



MAC-5495: Accessing Device Functions from PaperCut results in a JavaScript Alert with ApeosPort VII.

On the device, you see an error with the Authenticate service which mention:

  • “errCode”: 1012”,
  • “errMsg”: “request is not available”

There’s a system mode setting to fix this. Reach out to your Fuji Xerox reseller to resolve this issue.

Update: ApeosPort VII is now official supported with version 19.0.1 - if you’re still seeing this issue please reach out to your Fuji Xerox reseller as above.




8214: Fuji Xerox devices wake up slowly or do not wake up when PaperCut and card reader are attached.

When a card reader is attached and the device goes to sleep, when any key is pressed to wake up the device there is either a 40 - 50 second delay or no reaction at all and a power cycle is required.

Without the card reader attached and PaperCut installed the device performs normally.

A fix for this bug was included in PaperCut MF 16.0 (Build 34949).




490019: Some Fuji-Xerox devices fail to connect to the PaperCut 15.2 server due to SSL exceptions.

This is most likely due to a change in cryptographic cypher priorities made in the Java runtime.

Resolve in 15.2 (Build 33701)



3883: Account selection may fail with restricted accounts - (resolved in 14.3 hot fix, see below)

Logins using account selection and restricted accounts fail on devices configured not to track scanning or faxing. As a workaround, please enable scan/fax tracking on the device on the device details page.

This issue can be remedied by applying an update. Contact support for a hot fix.




3872: Color scanning not enabled by default - (resolved in 14.3 hot fix, see below)

After unlocking the device users may find color scanning options disabled in the native applications. Color scanning may be enabled by manually changing permissions on the device.

This issue can be remedied by applying an update. Contact support for a hot fix.


Categories: Known Issues

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Article last modified on October 16, 2019, at 06:41 AM
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