Known Issues with Epson embedded applications (PaperCut MF)

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Main.KnownIssuesEpsonEmbedded History

Hide minor edits - Show changes to output

Changed lines 86-87 from:
!!!896268:When user has zero credit, but could perform a zero cost job, they are still prevented from using the device functions.
to:
!!!896268:User cannot perform zero cost job with no credit
When user has zero credit, but could perform a zero cost job, they are still prevented from using the device functions.
June 13, 2019, at 06:20 AM by Alec - Added new issue for Epson embedded
Added lines 48-61:

(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
896268
(:cell class=description :)
User cannot perform zero cost job with no credit  [[#i896268| More info...]]
(:cell :)
From Epson OPS version 1.0
(:cell class=resolved :)
Resolved
(:cell :)
OPS for PaperCut\\
v 2.1.8

Added lines 82-86:

[[#i896268]]
----

!!!896268:When user has zero credit, but could perform a zero cost job, they are still prevented from using the device functions.
March 18, 2019, at 08:33 AM by Mel Zouzoulas - Added 876356
Changed line 39 from:
Epson zero stop for copy jobs stopped working  [[#i10741| More info...]]
to:
Epson zero stop for copy jobs stopped working  [[#i876356| More info...]]
March 18, 2019, at 08:32 AM by Mel Zouzoulas - Added 876356
Changed line 24 from:
You're taken back to the PaperCut home page once you try to do an integrated scan job. [[#i10741| More info...]]
to:
You're taken back to the PaperCut home page once you try to do an integrated scan job. [[#iPC-13136| More info...]]
March 18, 2019, at 08:30 AM by Mel Zouzoulas - Added 876356
Changed lines 36-37 from:

to:
(:cellnr :)
876356
(:cell class=description :)
Epson zero stop for copy jobs stopped working  [[#i10741| More info...]]
(:cell :)
From Epson OPS version 2.0
(:cell class=resolved :)
Resolved
(:cell :)
OPS for PaperCut\\
v 2.1.7

Added lines 61-67:

[[#i876356]]
----

!!!876356: Epson zero stop for copy jobs stopped working
Fixed an issue that "Zero Stop" does not work for Copy, when "Track & control scanning" for "Devices" > "External Device List" > "Device Details" is off from the PaperCut Admin console.

November 18, 2018, at 10:39 AM by TimG - Updated table / typos
Deleted lines 12-13:
'''Application'''
(:cell :)
Added lines 23-24:
(:cell class=description :)
You're taken back to the PaperCut home page once you try to do an integrated scan job. [[#i10741| More info...]]
Changed lines 26-30 from:
Epson embedded
(:cell class=description :)
You're taken back to the PaperCut home page once you try to do an integrated scan job. [[#i10741| More info...]]
(:cell :)
Not specific to a
PaperCut version
to:
No specific \\
PaperCut
version
Changed lines 31-33 from:
OPS for PaperCut - version 2.1.4

to:
OPS for PaperCut\\
v
2.1.4

Changed lines 41-45 from:
Other known issues, not specific to the Ricoh Embedded solution are covered in:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut
]]

to:
Other known issues, not specific to the Epson embedded solution are covered in:
* [[KnownIssues|Known issues with PaperCut NG and MF]]

Changed line 53 from:
''Categories:'' [[Category.KnownIssues|+]]
to:
''Categories:'' [[Category.KnownIssues|+]]
October 17, 2018, at 07:52 PM by Aaron Pouliot - Added category - Known Issues
Added lines 55-56:
----
''Categories:'' [[Category.KnownIssues|+]]
February 13, 2018, at 03:27 AM by Mel Zouzoulas - Updated PC-13136
Added line 34:
OPS for PaperCut - version 2.1.4
February 13, 2018, at 03:26 AM by Mel Zouzoulas - Updated PC-13136
Changed lines 31-33 from:
(:cell class=unresolved :)
In\\
progress
to:
(:cell class=resolved :)
Resolved
Changed lines 52-54 from:
Workaround: Create another scan action (eg. scan to folder) and this enables scan to email operation.

Please contact PaperCut support for more details and we'll keep this page up to date once we have more
information.
to:
This has been resolved in OPS for Papercut Ė version 2.1.4. Please contact your Epson supplier for more information.
February 05, 2018, at 02:46 AM by Mel Zouzoulas -
Changed lines 52-55 from:
When trying to do a scan job with integrated scanning, you get a spinning circle and then it takes you back to the PaperCut home screen. Please contact PaperCut support for more details and we'll keep this page up to date once we have more information.
to:
When trying to do a scan job with integrated scanning, you get a spinning circle and then it takes you back to the PaperCut home screen.
Workaround: Create another scan action (eg. scan to folder) and this enables scan to email operation.

Please contact PaperCut support for more details and we'll keep this page up to date once we have more information.
January 31, 2018, at 05:01 AM by Mel Zouzoulas - New known issues page for Epson
Changed lines 52-53 from:
When trying to do a scan job with integrated scanning, you get a spinning circle and then it takes you back to the PaperCut home screen. Reach out to us at support@papercut.com
to:
When trying to do a scan job with integrated scanning, you get a spinning circle and then it takes you back to the PaperCut home screen. Please contact PaperCut support for more details and we'll keep this page up to date once we have more information.
January 31, 2018, at 05:00 AM by Mel Zouzoulas - New known issues page for Epson
Changed line 52 from:
When trying to do a scan job with integrated scanning, you get a spinning circle and then it takes you back to the PaperCut home screen
to:
When trying to do a scan job with integrated scanning, you get a spinning circle and then it takes you back to the PaperCut home screen. Reach out to us at support@papercut.com
January 31, 2018, at 04:51 AM by Mel Zouzoulas - New known issues page for Epson
Changed line 48 from:
[[#i10741]]
to:
[[#iPC-13136]]
Changed line 51 from:
!!!PC-10741: You're taken back to the PaperCut home page once you try to do an integrated scan job
to:
!!!PC-13136: You're taken back to the PaperCut home page once you try to do an integrated scan job
Deleted lines 53-138:
[[#i11098]]
----

!!!PC-11098: Devices with proximity sensors fail to wake up fully from sleep
`SmartSDK devices that are asleep do not fully wake when the user proximity sensor is triggered, and users cannot log in via card swipe.

Workaround is to set the devices only to go into power saving mode, and not fully sleep. Since PaperCut 17.4, by default the workaround is enforced by the PaperCut app.



[[#i1332]]
----

!!!MAC-1332: User email address cannot be cleared
When unlocking device functions from PaperCut on the MFD, the userís email address provided by the PaperCut application server will be available to use in other applications such as scanning. If the email address is changed in the PaperCut server, this will be reflected on the MFD the next time the user unlocks device functions. However if a userís email address is removed in PaperCut, the next time the user unlocks device functions, the previously used email address for that user will still be available to other applications.
This issue affects the `SmartSDK application.

[[#i1283]]
----

!!!MAC-1283: Device not displaying a warning when zero balance is reached during a fax job
If a user's balance reaches zero during a fax job, the device does not display an "insufficient credit" warning message.
This issue affects the `SmartSDK application.

Not possible to fix this issue given that we receive fax detection events right at the end of the process.

[[#i1215]]
----

!!!MAC-1215: Clear zero stop status error on logout
If zero stop occurs while copying, the Check Status button is red and needs to be cleared by dismissing a dialog on the Ricoh copy screen. However, if the user logs out of the device before doing this, the copy functions are no longer available and the error cannot be cleared. The error will only be cleared when a user logs in with credit and starts a copy job.
This issue affects the `SmartSDK application.

[[#i8802]]
----
!!!PC-8802: SDK/J embedded application v34278, v5.4.1 or later not connecting to PaperCut

There is a known issue attempting to connect the Ricoh embedded application v34278 or later with a PaperCut server prior to version 16.0.

New installations of recent embedded application versions by default use HTTPS port 9192 to communicate with the PaperCut server. PaperCut versions earlier than 16.0 are not capable of communicating with devices on this port. Change the device's server port to 9193 when connecting to PaperCut versions earlier than 16.0.

[[#i4993]]
----

!!!PC-4993: Print release does not work when using anonymous authentication ''(resolved in 15.2)''

It is not possible to release print jobs at the MFD when using anonymous authentication.

[[#i4501]]
----

!!!PC-4501: Need to manually set administrator credentials when configuring scan-to-me functionality ''(resolved in 14.3)''

We allow the user's email address to be added to the address book during the login process.  PaperCut requires the device's administrator username/password to modify the address book.

The administrator username/password must be entered in the "config.properties" file during installation on the device.  If the application is already installed you can modify the "config.properties" file and re-upload the application.

[[#i4137]]
----

!!!PC-4137: MFD displays the "Set Key Card" message after successful login ''(resolved in 14.3)''

A problem can occur where the MFD will beep and display the "Set Key Card" message even after the user has successfully logged in, i.e. it looks like the user has not been logged in.

This is an intermittent problem that can occur occasionally on some MFDs.  When the problem occurs the only solution is to restart the MFD.

[[#i4076]]
----

!!!PC-4076: Slow performance of Ricoh MP C305

The MP C305 interface becomes unresponsive after a period of time.  The PaperCut user interface does not appear to be affected, but the built-in screens (e.g. Home, Copy and Scanner) become very slow to draw and become unresponsive to key presses.

Ricoh has released an SDK update (10.18) and a firmware update (LCDC `OpePanel 1.22) to address this.

[[#i3034]]
----

!!!PC-3034: Card authentication and Energy Saver mode ''(resolved in 13.2)''
When in "Energy-saving" mode (Low Power or Sleep), swiping a card on an external USB reader will not fully wake the device.  Card swipes are still registered (e.g. a user will still be logged in), but the screen will remain dimmed.  To activate the device's screen, please press the "Energy Saver" button, or simply tap the screen if in "Low Power" mode.

[[#i3030]]
----

!!!PC-3030: Delay recovering from network outages at the login screen ''(resolved in 13.2)''
In the event of a network outage (or if the PaperCut Application Server is disconnected), users at the login screen may be presented with a blank white screen as the device recovers from a failed connection attempt.  This will correct itself after approximately one minute.
January 31, 2018, at 04:49 AM by Mel Zouzoulas - New known issues page for Epson
Changed line 24 from:
PC-107
to:
PC-13136
Changed line 28 from:
When trying to do a scan job with integrated scanning, you get a spinning circle and then it takes you back to the PaperCut home screen. [[#i10741| More info...]]
to:
You're taken back to the PaperCut home page once you try to do an integrated scan job. [[#i10741| More info...]]
Changed lines 39-50 from:
(:cellnr :)
PC-3030
(:cell :)
SDK/J
(:cell class=description :)
Delay recovering from network outages at the login screen. [[#i3030| More info...]]
(:cell :)
13.1
(:cell class=resolved :)
Resolved
(:cell :)
13.2
to:
Changed lines 51-52 from:
!!!PC-10741: PaperCut inactivity timeout is not available on Ricoh `SmartSDK devices
The Ricoh `SmartSDK platform does not provide a way for PaperCut to detect whether the device is inactive
, and because of this the standard PaperCut inactivity timeout feature is not enabled on Ricoh `SmartSDK devices.
to:
!!!PC-10741: You're taken back to the PaperCut home page once you try to do an integrated scan job
When trying to do a scan job with integrated scanning
, you get a spinning circle and then it takes you back to the PaperCut home screen
January 31, 2018, at 04:14 AM by Mel Zouzoulas - New known issues page for Epson
Deleted lines 38-174:
(:cellnr :)
PC-11098
(:cell :)
`SmartSDK
(:cell class=description :)
Devices with proximity sensors fail to wake up fully from sleep. [[#i11098| More info...]]
(:cell :)
v16.2 (Build 37593)
(:cell class=unresolved :)
In\\
progress
(:cell :)
Workaround available
(:comment ******************************  New Issue Row  **************************************************** :)

(:cellnr :)
MAC-1332
(:cell :)
`SmartSDK
(:cell class=description :)
User email address cannot be cleared. [[#i1332| More info...]]
(:cell :)
16.2
(:cell class=resolved :)
Resolved
(:cell :)
Latest firmware release
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
MAC-1283
(:cell :)
`SmartSDK
(:cell class=description :)
Device not displaying a warning when zero balance is reached during a fax job. [[#i1283| More info...]]
(:cell :)
16.2
(:cell class=unresolved :)
Investigation\\
Complete
(:cell :)
Not possible to fix.\\
Known limitation.
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
MAC-1215
(:cell :)
`SmartSDK
(:cell class=description :)
Clear zero stop status error on logout. [[#i1215| More info...]]
(:cell :)
16.2
(:cell class=unresolved :)
In\\
progress
(:cell :)
Workaround\\
available
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-8802
(:cell :)
SDK/J
(:cell class=description :)
Embedded application v34278, v5.4.1 or later not connecting to PaperCut. [[#i8802| More info...]]
(:cell :)
Prior to\\
16.0
(:cell class=resolved :)
Resolved
(:cell :)
Configuration
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-4993
(:cell :)
SDK/J
(:cell class=description :)
Print release does not work when using anonymous authentication. [[#i4993| More info...]]
(:cell :)
14.3
(:cell class=resolved :)
Resolved
(:cell :)
15.2
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-4501
(:cell :)
SDK/J
(:cell class=description :)
Need to manually set administrator credentials when configuring scan-to-me functionality. [[#i4501| More info...]]
(:cell :)
13.2
(:cell class=resolved :)
Resolved
(:cell :)
14.3
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-4137
(:cell :)
SDK/J
(:cell class=description :)
MFD displays the "Set Key Card" message after successful login. [[#i4137| More info...]]
(:cell :)
13.2
(:cell class=resolved :)
Resolved
(:cell :)
14.3
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-4076
(:cell :)
SDK/J
(:cell class=description :)
Slow performance of Ricoh MP C305. [[#i4076| More info...]]
(:cell :)
13.2
(:cell class=resolved :)
Resolved
(:cell :)
Firmware
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-3034
(:cell :)
SDK/J
(:cell class=description :)
Card authentication and Energy Saver mode. [[#i3034| More info...]]
(:cell :)
13.1
(:cell class=resolved :)
Resolved
(:cell :)
13.2
(:comment ******************************  New Issue Row  **************************************************** :)
January 31, 2018, at 04:11 AM by Mel Zouzoulas - New known issues page for Epson
Deleted line 6:
Changed line 24 from:
PC-10741
to:
PC-107
Changed line 26 from:
`SmartSDK
to:
Epson embedded
Changed line 28 from:
PaperCut inactivity timeout is not available on Ricoh `SmartSDK devices, due to platform limitations. [[#i10741| More info...]]
to:
When trying to do a scan job with integrated scanning, you get a spinning circle and then it takes you back to the PaperCut home screen. [[#i10741| More info...]]
Changed line 30 from:
v16.2
to:
Not specific to a PaperCut version
Changed lines 32-33 from:
Unresolved
to:
In\\
progress
Added line 35:
January 31, 2018, at 04:06 AM by Mel Zouzoulas - New known issues page for Epson
Added lines 1-286:
(:title Known Issues with Epson embedded applications (PaperCut MF):)


PaperCut is fully committed to helping customers and partners make the best use of our technology.  A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you.  Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something.  If something is causing you particular concern please contact [[https://www.papercut.com/contact/|support]].



(:comment ***** Issues Table - use class=resolved or class=unresolved on the Status cells to alter the text colour **************************************************** :)

(:table border=1 width=100% cellspacing=5 class=issues :)
(:cellnr :)
'''Issue ID'''
(:cell :)
'''Application'''
(:cell :)
'''Description'''
(:cell :)
'''Reported in'''
(:cell :)
'''Status'''
(:cell :)
'''Resolved in'''
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10741
(:cell :)
`SmartSDK
(:cell class=description :)
PaperCut inactivity timeout is not available on Ricoh `SmartSDK devices, due to platform limitations. [[#i10741| More info...]]
(:cell :)
v16.2
(:cell class=unresolved :)
Unresolved
(:cell :)

(:comment ******************************  New Issue Row  **************************************************** :)

(:cellnr :)
PC-11098
(:cell :)
`SmartSDK
(:cell class=description :)
Devices with proximity sensors fail to wake up fully from sleep. [[#i11098| More info...]]
(:cell :)
v16.2 (Build 37593)
(:cell class=unresolved :)
In\\
progress
(:cell :)
Workaround available
(:comment ******************************  New Issue Row  **************************************************** :)

(:cellnr :)
MAC-1332
(:cell :)
`SmartSDK
(:cell class=description :)
User email address cannot be cleared. [[#i1332| More info...]]
(:cell :)
16.2
(:cell class=resolved :)
Resolved
(:cell :)
Latest firmware release
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
MAC-1283
(:cell :)
`SmartSDK
(:cell class=description :)
Device not displaying a warning when zero balance is reached during a fax job. [[#i1283| More info...]]
(:cell :)
16.2
(:cell class=unresolved :)
Investigation\\
Complete
(:cell :)
Not possible to fix.\\
Known limitation.
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
MAC-1215
(:cell :)
`SmartSDK
(:cell class=description :)
Clear zero stop status error on logout. [[#i1215| More info...]]
(:cell :)
16.2
(:cell class=unresolved :)
In\\
progress
(:cell :)
Workaround\\
available
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-8802
(:cell :)
SDK/J
(:cell class=description :)
Embedded application v34278, v5.4.1 or later not connecting to PaperCut. [[#i8802| More info...]]
(:cell :)
Prior to\\
16.0
(:cell class=resolved :)
Resolved
(:cell :)
Configuration
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-4993
(:cell :)
SDK/J
(:cell class=description :)
Print release does not work when using anonymous authentication. [[#i4993| More info...]]
(:cell :)
14.3
(:cell class=resolved :)
Resolved
(:cell :)
15.2
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-4501
(:cell :)
SDK/J
(:cell class=description :)
Need to manually set administrator credentials when configuring scan-to-me functionality. [[#i4501| More info...]]
(:cell :)
13.2
(:cell class=resolved :)
Resolved
(:cell :)
14.3
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-4137
(:cell :)
SDK/J
(:cell class=description :)
MFD displays the "Set Key Card" message after successful login. [[#i4137| More info...]]
(:cell :)
13.2
(:cell class=resolved :)
Resolved
(:cell :)
14.3
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-4076
(:cell :)
SDK/J
(:cell class=description :)
Slow performance of Ricoh MP C305. [[#i4076| More info...]]
(:cell :)
13.2
(:cell class=resolved :)
Resolved
(:cell :)
Firmware
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-3034
(:cell :)
SDK/J
(:cell class=description :)
Card authentication and Energy Saver mode. [[#i3034| More info...]]
(:cell :)
13.1
(:cell class=resolved :)
Resolved
(:cell :)
13.2
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-3030
(:cell :)
SDK/J
(:cell class=description :)
Delay recovering from network outages at the login screen. [[#i3030| More info...]]
(:cell :)
13.1
(:cell class=resolved :)
Resolved
(:cell :)
13.2
(:tableend:)


Other known issues, not specific to the Ricoh Embedded solution are covered in:
* [[KnownIssuesMF|Issues affecting PaperCut MF]]
* [[KnownIssues|Issues affecting all editions of PaperCut]]


[[#i10741]]
----

!!!PC-10741: PaperCut inactivity timeout is not available on Ricoh `SmartSDK devices
The Ricoh `SmartSDK platform does not provide a way for PaperCut to detect whether the device is inactive, and because of this the standard PaperCut inactivity timeout feature is not enabled on Ricoh `SmartSDK devices.

[[#i11098]]
----

!!!PC-11098: Devices with proximity sensors fail to wake up fully from sleep
`SmartSDK devices that are asleep do not fully wake when the user proximity sensor is triggered, and users cannot log in via card swipe.

Workaround is to set the devices only to go into power saving mode, and not fully sleep. Since PaperCut 17.4, by default the workaround is enforced by the PaperCut app.



[[#i1332]]
----

!!!MAC-1332: User email address cannot be cleared
When unlocking device functions from PaperCut on the MFD, the userís email address provided by the PaperCut application server will be available to use in other applications such as scanning. If the email address is changed in the PaperCut server, this will be reflected on the MFD the next time the user unlocks device functions. However if a userís email address is removed in PaperCut, the next time the user unlocks device functions, the previously used email address for that user will still be available to other applications.
This issue affects the `SmartSDK application.

[[#i1283]]
----

!!!MAC-1283: Device not displaying a warning when zero balance is reached during a fax job
If a user's balance reaches zero during a fax job, the device does not display an "insufficient credit" warning message.
This issue affects the `SmartSDK application.

Not possible to fix this issue given that we receive fax detection events right at the end of the process.

[[#i1215]]
----

!!!MAC-1215: Clear zero stop status error on logout
If zero stop occurs while copying, the Check Status button is red and needs to be cleared by dismissing a dialog on the Ricoh copy screen. However, if the user logs out of the device before doing this, the copy functions are no longer available and the error cannot be cleared. The error will only be cleared when a user logs in with credit and starts a copy job.
This issue affects the `SmartSDK application.

[[#i8802]]
----
!!!PC-8802: SDK/J embedded application v34278, v5.4.1 or later not connecting to PaperCut

There is a known issue attempting to connect the Ricoh embedded application v34278 or later with a PaperCut server prior to version 16.0.

New installations of recent embedded application versions by default use HTTPS port 9192 to communicate with the PaperCut server. PaperCut versions earlier than 16.0 are not capable of communicating with devices on this port. Change the device's server port to 9193 when connecting to PaperCut versions earlier than 16.0.

[[#i4993]]
----

!!!PC-4993: Print release does not work when using anonymous authentication ''(resolved in 15.2)''

It is not possible to release print jobs at the MFD when using anonymous authentication.

[[#i4501]]
----

!!!PC-4501: Need to manually set administrator credentials when configuring scan-to-me functionality ''(resolved in 14.3)''

We allow the user's email address to be added to the address book during the login process.  PaperCut requires the device's administrator username/password to modify the address book.

The administrator username/password must be entered in the "config.properties" file during installation on the device.  If the application is already installed you can modify the "config.properties" file and re-upload the application.

[[#i4137]]
----

!!!PC-4137: MFD displays the "Set Key Card" message after successful login ''(resolved in 14.3)''

A problem can occur where the MFD will beep and display the "Set Key Card" message even after the user has successfully logged in, i.e. it looks like the user has not been logged in.

This is an intermittent problem that can occur occasionally on some MFDs.  When the problem occurs the only solution is to restart the MFD.

[[#i4076]]
----

!!!PC-4076: Slow performance of Ricoh MP C305

The MP C305 interface becomes unresponsive after a period of time.  The PaperCut user interface does not appear to be affected, but the built-in screens (e.g. Home, Copy and Scanner) become very slow to draw and become unresponsive to key presses.

Ricoh has released an SDK update (10.18) and a firmware update (LCDC `OpePanel 1.22) to address this.

[[#i3034]]
----

!!!PC-3034: Card authentication and Energy Saver mode ''(resolved in 13.2)''
When in "Energy-saving" mode (Low Power or Sleep), swiping a card on an external USB reader will not fully wake the device.  Card swipes are still registered (e.g. a user will still be logged in), but the screen will remain dimmed.  To activate the device's screen, please press the "Energy Saver" button, or simply tap the screen if in "Low Power" mode.

[[#i3030]]
----

!!!PC-3030: Delay recovering from network outages at the login screen ''(resolved in 13.2)''
In the event of a network outage (or if the PaperCut Application Server is disconnected), users at the login screen may be presented with a blank white screen as the device recovers from a failed connection attempt.  This will correct itself after approximately one minute.

Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on June 13, 2019, at 06:21 AM
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