KB Home | Known Issues with Canon Embedded (PaperCut MF)
PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something. If something is causing you particular concern please contact PaperCut support.
Print Release buttons are not appearing on some recent Canon devices. More info…
Recent Harare and Adelaide devices
Embedded App v1.3.0
Some very recent Canon devices may have issues with SSL configuration. More info…
Recent Harare and Adelaide devices
Embedded App v1.2.2
1st generation devices fail to boot correctly. More info…
1st Generation Devices
Embedded App v1.2.1
Embedded application version ≥ 1.1.0 not connecting to PaperCut < 16.0. More info…
11191: Print Release buttons are not appearing on some recent Canon devices
There is a known issue where some recent devices with newer firmwares are not displaying ‘Print’ and ‘Cancel’ buttons when selecting a job. Using the ‘Print All’ button is the only workaround.
This issue has been resolved in embedded application version 1.3.0.
11044: Some very recent Canon devices may have issues with SSL configuration
There is a known issue where some recent devices may have problems setting up SSL. Symptoms will be an error message on screen saying “Device setup: Failed to connect to “ followed by the IP address or DNS name of the PaperCut server, plus errors in the logs similar to the following:
java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty [maintenance thread]
This issue can occur with Harare and Adelaide device families. The workaround is to change the device configuration to use port 9193 for PaperCut communications.
This issue has been resolved in embedded application version 1.2.2.
10454: 1st generation devices fail to boot correctly
There is a known issue where first generation devices fail to boot when the PaperCut embedded application is installed. See Issue 8098 for Sanahin and Greater Series devices.
This issue can occur with the application versions 1.1.1 and 1.2.0, particularly on Guildford series (40xx) devices. Please upgrade your PaperCut embedded application to the latest available version.
8802: Embedded application version ≥ 1.1.0 not connecting to PaperCut < 16.0.
There is a known issue attempting to connect the PaperCut embedded application version 1.1.0 and above with a PaperCut server less than version 16.0.
New installations of the v1.1.0 (and above) embedded application by default use HTTPS port 9192 to communicate with the PaperCut server. PaperCut versions earlier than 16.0 are not capable of communicating with devices on this port. Change the device ‘HTTPS/binary’ port to 9193 when connecting to PaperCut versions earlier than 16.0.
8098: Devices failing to boot correctly
There is a known issue with Sanahin series (C50xx), Djemila series (C90xx, C70xx) and Greater series (60xx) devices not booting correctly under certain circumstances when the PaperCut application is installed and started. Upgrade the device firmware to Sanahin2, Djemila2 and Greater2 respectively to resolve.
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.