Known issues with recent releases of PaperCut NG and PaperCut MF

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Main.KnownIssues History

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Changed line 65 from:
Hot fix available
to:
Hotfix available
Changed line 922 from:
Some customers may report that users will not be able to see their print jobs are available for release due to a Print Provider crash with this issue. PaperCut SysAdmins may see a similar message to this in the logs: @@Print Provider "printsrv01|192.0.0.1": Print job "Document-1.pdf" printed by "user1" is offline and has been temporarily hidden from the Print Release screen@@.
to:
Some customers may report that users will not be able to see their print jobs are available for release due to a Print Provider crash with this issue. PaperCut Sys Admins may see a similar message to this in the logs: @@Print Provider "printsrv01|192.0.0.1": Print job "Document-1.pdf" printed by "user1" is offline and has been temporarily hidden from the Print Release screen@@.
December 05, 2019, at 11:58 AM by Jack Lawless - Expanded on symptoms and fixes of PC-16823
Changed line 58 from:
Print Provider can fail when when documents are printed though Windows 10 Store apps like Edge\\
to:
Print Provider can crash when when documents are printed though Windows 10 Store apps like Edge when Print Archiving is enabled.\\
Changed lines 920-926 from:
!!!PC-16823: Print Provider can fail when when documents are printed though Windows 10 Store apps like Edge.

Some customers may report that users will not see print jobs available for release. Admins may
see a similar message to this in the logs: @@Print Provider "printsrv01|192.0.0.1": Print job "Document-1.pdf" printed by "user1" is offline and has been temporarily hidden from the Print Release screen@@.

Through our analysis we have determined that the Print Provider may stop when documents are printed using Windows 10 store apps to a shared print queue on a Windows
Print Server.  A workaround may be to have Windows 10 devices print through Mobility Print.

This issue seems to only affect PaperCut 19.1.5. Please reach out to
the support team for the available hot fix.
to:
!!!PC-16823: Print Provider can crash when when documents are printed though Windows 10 Store apps like Edge when Print Archiving is enabled.

Some customers may report that users will not be able to
see their print jobs are available for release due to a Print Provider crash with this issue. PaperCut SysAdmins may see a similar message to this in the logs: @@Print Provider "printsrv01|192.0.0.1": Print job "Document-1.pdf" printed by "user1" is offline and has been temporarily hidden from the Print Release screen@@.

Through our analysis we have determined that the
Print Provider may stop when documents are printed using Windows 10 store apps to a shared print queue on a Windows Print Server with Print Archiving enabled on the same print queue.  Workarounds to this include disabling Print Archiving on the relevant print queues, correcting the use of [[https://www.papercut.com/kb/Main/Windows10Printing|XPS2GDI print jobs]] to the PaperCut Print Server or have Windows 10 devices print through Mobility Print.

This issue seems to only affect PaperCut 19.1.5. Please reach out to the [[https://www.papercut.com/support/|PaperCut Support Team]] for the available hotfix
.
December 04, 2019, at 12:43 PM by Jack Lawless - Wrong url link for #ipc-16907
Changed line 892 from:
[[#iPD-533]]
to:
[[#ipc-16907]]
December 04, 2019, at 03:00 AM by timg - Formatting
Changed lines 77-79 from:
19.2 GA or later and Print Deploy v1.1.904 or later
to:
19.2 GA or later\\
Print Deploy
v1.1.904\\
or later
December 04, 2019, at 01:33 AM by Danielle Ko - Updated issue PD-493, and added issue PD-533
Changed line 31 from:
PC-16907
to:
PD-533
Changed line 33 from:
In extremely busy environments where certain changes to the print queues are being made during working hours, or jobs are being printed around the ~4am maintenance window,  jobs could appear not to be released properly, or could land up being double-charged.
to:
Updating Print Deploy on macOS resets the default value of the UserIdentityMethod config key to auto.
Changed line 35 from:
[[#ipc-16907| More info...]]
to:
[[#iPD-533| More info...]]
Changed line 37 from:
19.1.5
to:
1.1.904
Deleted line 40:
Hot-fix in progress
Changed line 43 from:
PC-16823
to:
PC-16907
Changed lines 45-46 from:
Print Provider can fail when when documents are printed though Windows 10 Store apps like Edge\\
[[#ipc-16823|
More info...]]
to:
In extremely busy environments where certain changes to the print queues are being made during working hours, or jobs are being printed around the ~4am maintenance window,  jobs could appear not to be released properly, or could land up being double-charged.
\\
[[#ipc-16907
| More info...]]
Changed line 53 from:
Hot fix available
to:
Hot-fix in progress
Changed line 56 from:
PD-493
to:
PC-16823
Changed lines 58-59 from:
Print Deploy Server Admin interface shows HTTP ERROR 500\\
[[#iPD-493| More info...]]
to:
Print Provider can fail when when documents are printed though Windows 10 Store apps like Edge\\
[[#ipc-16823| More info...]]
Changed line 61 from:
v1.1.814
to:
19.1.5
Added line 65:
Hot fix available
Changed line 68 from:
PC-16526
to:
PD-493
Changed lines 70-71 from:
Client installations using pc-client-admin-deploy.msi fail\\
[[#ipc-16526| More info...]]
to:
Print Deploy Server Admin interface shows HTTP ERROR 500\\
[[#iPD-493| More info...]]
Changed lines 73-75 from:
19.1.3
(:cell class=unresolved :)
Open
to:
v1.1.814
(:cell class=resolved :)
Resolved
Added line 77:
19.2 GA or later and Print Deploy v1.1.904 or later
Changed line 80 from:
PC-15072
to:
PC-16526
Changed lines 82-83 from:
Some USB print queues will be duplicated on macOS clients running the Direct Print Monitor\\
[[#ipc-15072| More info...]]
to:
Client installations using pc-client-admin-deploy.msi fail\\
[[#ipc-16526| More info...]]
Changed line 85 from:
18.1.4
to:
19.1.3
Changed line 87 from:
Workaround
to:
Open
Changed line 91 from:
PC-16680
to:
PC-15072
Changed lines 93-94 from:
Print Provider can fail when redirecting print jobs with Print Archiving enabled\\
[[#ipc-16680| More info...]]
to:
Some USB print queues will be duplicated on macOS clients running the Direct Print Monitor\\
[[#ipc-15072| More info...]]
Changed lines 96-98 from:
19.1.4
(:cell class=resolved :)
Resolved
to:
18.1.4
(:cell class=unresolved :)
Workaround
Deleted line 99:
19.1.5
Changed line 102 from:
PC-16493
to:
PC-16680
Changed lines 104-105 from:
Scan to Cloud Storage can fail in rare circumstances, in certain environments - when the scan job file size is greater then 4MB.\\
[[#ipc-16493
| More info...]]
to:
Print Provider can fail when redirecting print jobs with Print Archiving enabled\\
[[#ipc
-16680| More info...]]
Changed line 107 from:
19.0.7
to:
19.1.4
Changed line 111 from:
19.1.1
to:
19.1.5
Changed line 114 from:
PC-16458
to:
PC-16493
Changed lines 116-117 from:
For customers that have enabled the LPD service on Windows Servers and are actively printing via it (e.g. Printing from UNIX systems).  The username associated with the print job would incorrectly include the IP address of the client, and this may stop users from being able to print, or incorrectly log these jobs.\\
Workarounds are available in [[#ipc-16458
| More info...]]
to:
Scan to Cloud Storage can fail in rare circumstances, in certain environments - when the scan job file size is greater then 4MB.\\
[[#ipc-16493|
More info...]]
Changed line 119 from:
19.1.0
to:
19.0.7
Changed line 123 from:
19.1.2
to:
19.1.1
Changed line 126 from:
PC-16414
to:
PC-16458
Changed lines 128-129 from:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414|
More info...]]
to:
For customers that have enabled the LPD service on Windows Servers and are actively printing via it (e.g. Printing from UNIX systems).  The username associated with the print job would incorrectly include the IP address of the client, and this may stop users from being able to print, or incorrectly log these jobs.\\
Workarounds are available in [[#ipc-16458
| More info...]]
Changed line 131 from:
19.0.0
to:
19.1.0
Changed line 135 from:
19.1.3
to:
19.1.2
Changed line 138 from:
ZD-918583
to:
PC-16414
Changed lines 140-141 from:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
to:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414| More info...]]
Changed lines 147-149 from:
Documentation\\
update\\

19.1.1
to:
19.1.3
Changed line 150 from:
PC-16334
to:
ZD-918583
Changed lines 152-153 from:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
Added lines 159-160:
Documentation\\
update\\
Changed line 164 from:
PC-16244
to:
PC-16334
Changed lines 166-168 from:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
\\
[[#ipc-16244| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
Changed line 176 from:
PC-15889
to:
PC-16244
Changed line 178 from:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
to:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
Changed line 180 from:
[[#ipc-15889| More info...]]
to:
[[#ipc-16244| More info...]]
Changed line 182 from:
19.0.4
to:
19.0.0
Changed line 186 from:
TBD
to:
19.1.1
Changed line 189 from:
PC-15713
to:
PC-15889
Changed line 191 from:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
to:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
Changed line 193 from:
[[#ipc-15713| More info...]]
to:
[[#ipc-15889| More info...]]
Changed line 195 from:
19.0.0
to:
19.0.4
Changed line 199 from:
19.0.4
to:
TBD
Changed line 202 from:
PC-15736
to:
PC-15713
Changed line 204 from:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
to:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time
Changed line 206 from:
[[#ipc-15736| More info...]]
to:
[[#ipc-15713| More info...]]
Changed line 212 from:
19.0.3
to:
19.0.4
Changed line 215 from:
ACA-803
to:
PC-15736
Changed line 217 from:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
to:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
Changed line 219 from:
[[#iaca-803| More info...]]
to:
[[#ipc-15736| More info...]]
Changed line 228 from:
PC-15711
to:
ACA-803
Changed line 230 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 232 from:
[[#ipc-15711| More info...]]
to:
[[#iaca-803| More info...]]
Changed lines 235-236 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 238 from:
Workaround
to:
19.0.3
Changed line 241 from:
PC-15712
to:
PC-15711
Changed line 243 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
Changed line 245 from:
[[#ipc-15712| More info...]]
to:
[[#ipc-15711| More info...]]
Changed lines 248-249 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 251 from:
19.0.3
to:
Workaround
Changed line 254 from:
PC-15617
to:
PC-15712
Changed lines 256-258 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 260-261 from:
macOS\\
10
.13.4
to:
19.0.0
Changed lines 264-265 from:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
to:
19.0.3
Changed line 267 from:
PC-15699
to:
PC-15617
Changed lines 269-271 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 271-272 from:
19.0.0
to:
macOS\\
10
.13.4
Changed lines 276-277 from:
19.0.3
to:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 280 from:
PC-15674
to:
PC-15699
Changed line 282 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 284 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed line 286 from:
19.0.1
to:
19.0.0
Changed line 290 from:
19.0.2
to:
19.0.3
Changed line 293 from:
ACA-548
to:
PC-15674
Changed lines 295-297 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed line 299 from:
18.3
to:
19.0.1
Changed line 303 from:
19.0.4
to:
19.0.2
Changed line 306 from:
PC-15524
to:
ACA-548
Changed lines 308-310 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed line 310 from:
18.3.6
to:
18.3
Changed line 314 from:
18.3.8
to:
19.0.4
Changed line 317 from:
PC-15206
to:
PC-15524
Changed line 319 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 321 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 323 from:
18.3
to:
18.3.6
Changed line 327 from:
18.3.7
to:
18.3.8
Changed line 330 from:
PC-14851
to:
PC-15206
Changed line 332 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 334 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 336 from:
18.2.5
to:
18.3
Changed line 343 from:
PC-15220
to:
PC-14851
Changed lines 345-346 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 347 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 349-351 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 353-354 from:
Jan 26\\
2019
to:
18.3.7
Changed line 356 from:
PC-15179
to:
PC-15220
Changed lines 358-359 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 361 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 364 from:
Jan 31\\
to:
Jan 23\\
Changed lines 369-370 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 373 from:
PC-14841
to:
PC-15179
Changed line 375 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 377 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 379-381 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 385-386 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 389 from:
PC-15040
to:
PC-14841
Changed lines 391-392 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 395 from:
18.3.2
to:
18.2.3
Changed line 399 from:
19.0.0
to:
18.3.3
Changed line 402 from:
PC-14874
to:
PC-15040
Changed lines 404-406 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 407 from:
18.2.6
to:
18.3.2
Changed line 411 from:
18.3.2
to:
19.0.0
Changed line 414 from:
PC-14600
to:
PC-14874
Changed lines 416-417 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 420 from:
All
to:
18.2.6
Changed line 427 from:
PC-14580
to:
PC-14600
Changed lines 429-431 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 436-437 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 439 from:
PC-14526
to:
PC-14580
Changed line 441 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 443 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 445 from:
18.2.4
to:
All
Changed lines 449-450 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 453 from:
PC-14525
to:
PC-14526
Changed line 455 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 457 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 459 from:
18.1
to:
18.2.4
Changed lines 463-464 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 466 from:
PC-14440
to:
PC-14525
Changed line 468 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 470 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 472 from:
18.2.3
to:
18.1
Changed lines 476-477 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 480-481 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 482 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 484 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 486 from:
18.0.5
to:
18.2.3
Changed line 490 from:
19.0.0
to:
18.2.6
Changed lines 493-494 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 496 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 498 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 500 from:
N/A
to:
18.0.5
Changed line 504 from:
18.3.6
to:
19.0.0
Changed line 507 from:
PC-14295
to:
PC-13923
Changed line 509 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 511 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 513 from:
18.2.0
to:
N/A
Changed line 517 from:
18.2.4
to:
18.3.6
Changed line 520 from:
PC-14220
to:
PC-14295
Changed line 522 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 524 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 526 from:
18.1.4
to:
18.2.0
Changed line 530 from:
18.2.3
to:
18.2.4
Changed line 533 from:
PC-14161
to:
PC-14220
Changed line 535 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 537 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 539 from:
MF 18.2.0
to:
18.1.4
Changed line 543 from:
18.2.1
to:
18.2.3
Changed line 546 from:
PC-14091
to:
PC-14161
Changed line 548 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 550 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 552-554 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 556:
18.2.1
Changed line 559 from:
PC-13934
to:
PC-14091
Changed line 561 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 563 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 565-567 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 568:
18.2.3
Changed line 571 from:
BA-1863
to:
PC-13934
Changed line 573 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 575 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed line 577 from:
Nov 2018
to:
18.2
Changed line 581 from:
18.3
to:
18.2.3
Changed line 584 from:
PC-13687
to:
BA-1863
Changed line 586 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 588 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed line 590 from:
18.1.1
to:
Nov 2018
Changed line 594 from:
18.1.2
to:
18.3
Changed line 597 from:
PC-13542
to:
PC-13687
Changed line 599 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 601 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 603 from:
18.0.4
to:
18.1.1
Changed line 607 from:
18.1.3
to:
18.1.2
Changed line 610 from:
PC-13437
to:
PC-13542
Changed line 612 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 614 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 617-618 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 620:
18.1.3
Changed line 623 from:
PC-13311
to:
PC-13437
Changed line 625 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 627 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 629-633 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 632-633:
Chrome \\
67.0.3396.99
Changed line 635 from:
PC-13231
to:
PC-13311
Changed line 637 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 639 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 641-642 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 647-648 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 651 from:
PC-13037
to:
PC-13231
Changed line 653 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 655 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 657-658 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 662 from:
18.0.4
to:
18.0.3
Changed line 665 from:
PC-12987
to:
PC-13037
Changed line 667 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 669 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 671 from:
17.3.4
to:
All versions
Changed line 675 from:
18.0.5
to:
18.0.4
Changed line 678 from:
PC-13066
to:
PC-12987
Changed line 680 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 682 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 684 from:
18.0
to:
17.3.4
Changed line 691 from:
PC-12935
to:
PC-13066
Changed line 693 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 695 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 697 from:
All versions
to:
18.0
Changed line 701 from:
17.4.4
to:
18.0.5
Changed line 704 from:
PC-12243
to:
PC-12935
Changed lines 706-708 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 714 from:
17.4.3
to:
17.4.4
Changed line 717 from:
PC-12505
to:
PC-12243
Changed lines 719-722 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 722-723 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 725:
17.4.3
Changed line 728 from:
PC-12292
to:
PC-12505
Changed lines 730-733 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 735-740 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 738-741:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 741 from:
PC-12290
to:
PC-12292
Changed lines 743-745 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 752-755 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 758 from:
PC-12181
to:
PC-12290
Changed line 760 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 762 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 764-765 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 771-772 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 777 from:
PC-12173
to:
PC-12181
Changed line 779 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 781 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 783-787 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 788-791 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 792 from:
PC-11381
to:
PC-12173
Changed line 794 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 796 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 798-801 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 805-808 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 811 from:
PC-10959
to:
PC-11381
Changed line 813 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 815 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 817-820 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 824-839:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Changed lines 877-878 from:
[[#ipc-16907]]
to:
[[#iPD-533]]
Added lines 882-894:
!!!PD-533: Updating Print Deploy on macOS resets the default value of the UserIdentityMethod config key to auto.

By default this value is set as @@auto@@, however you may have changed this to @@trust@@ or @@prompt@@.

Updating the config key  followed by restarting the Print Deploy service will fix this issue. More info can be found [[https://www.papercut.com/support/resources/manuals/print-deploy/set-up-print-deploy/topics/advanced-set-user-ID-method.html?Highlight=USERIDENTITYMETHOD|here]].

This issue affects all current Print Deploy users.

[[#iPD-533]]

\\
\\

Changed line 939 from:
[[StoppingAndStartingPaperCutServices | Restarting the PaperCut Application Server]] will resolve this issue temporarily.
to:
This issues has been resolved in PaperCut NG/MF 19.2 GA and Print Deploy version 1.1.904, otherwise [[StoppingAndStartingPaperCutServices | Restarting the PaperCut Application Server]] will resolve this issue temporarily.
December 03, 2019, at 07:58 AM by timg - Added PC-16907
Changed line 33 from:
In extremely busy environments or those where changes to the print server are being made during working hours (adding or removing or renaming a print queue), jobs could appear not to be released properly, or could land up being double-charged.
to:
In extremely busy environments where certain changes to the print queues are being made during working hours, or jobs are being printed around the ~4am maintenance window, jobs could appear not to be released properly, or could land up being double-charged.
Changed lines 869-870 from:
!!!PC-16907: In extremely busy environments or those where changes to the print server are being made during working hours (adding or removing or renaming a print queue), jobs could appear not to be released properly, or could land up being double-charged.
to:
!!!PC-16907: In extremely busy environments where certain changes to the print queues are being made during working hours, or jobs are being printed around the ~4am maintenance window, jobs could appear not to be released properly, or could land up being double-charged.
Changed lines 872-878 from:
*User sends a print job to a hold/release queue.
*Print Administrator makes a change to the print queues on that print server, e.g. removing a print queue, adding a print queue or renaming a print queue. Note that making property changes like driver defaults is ''not'' included in this list.
*User then releases the job.

Note: if there are no changes being made by the print server administrator, then this issue will not be seen
.

If the scenario above '''was''' experienced, the behavior seen would be:
to:
#User sends a print job to a hold/release queue.
#Print Administrator makes a change to the print queues on that print server, e.g. removing a print queue, adding a print queue or renaming a print queue - '''or''' the ~4am Print Provider daily maintenance refresh happens. (Note that making property changes like driver defaults is ''not'' included in this list - only major changes like add printer / remove printer / rename printer).
#User then releases the job.

Note: if there are no changes being made by the print server administrator, and if jobs aren't happening around the 4am maintenance window, then this issue will not be seen.

If the scenario above ''was
'' experienced, the behavior seen would be:
December 03, 2019, at 06:15 AM by timg - Added PC-16907
Deleted line 28:
Changed line 31 from:
PC-16823
to:
PC-16907
Changed lines 33-34 from:
Print Provider can fail when when documents are printed though Windows 10 Store apps like Edge\\
[[#ipc-16823|
More info...]]
to:
In extremely busy environments or those where changes to the print server are being made during working hours (adding or removing or renaming a print queue), jobs could appear not to be released properly, or could land up being double-charged.
\\
[[#ipc-16907
| More info...]]
Changed line 39 from:
Hotfix Available
to:
Open
Changed line 41 from:
to:
Hot-fix in progress
Changed line 44 from:
PD-493
to:
PC-16823
Changed lines 46-47 from:
Print Deploy Server Admin interface shows HTTP ERROR 500\\
[[#iPD-493| More info...]]
to:
Print Provider can fail when when documents are printed though Windows 10 Store apps like Edge\\
[[#ipc-16823| More info...]]
Changed line 49 from:
v1.1.814
to:
19.1.5
Changed line 53 from:
to:
Hot fix available
Changed line 56 from:
PC-16526
to:
PD-493
Changed lines 58-59 from:
Client installations using pc-client-admin-deploy.msi fail\\
[[#ipc-16526| More info...]]
to:
Print Deploy Server Admin interface shows HTTP ERROR 500\\
[[#iPD-493| More info...]]
Changed line 61 from:
19.1.3
to:
v1.1.814
Deleted line 64:
Changed line 67 from:
PC-15072
to:
PC-16526
Changed lines 69-70 from:
Some USB print queues will be duplicated on macOS clients running the Direct Print Monitor\\
[[#ipc-15072| More info...]]
to:
Client installations using pc-client-admin-deploy.msi fail\\
[[#ipc-16526| More info...]]
Changed line 72 from:
18.1.4
to:
19.1.3
Changed line 74 from:
Workaround
to:
Open
Deleted line 75:
Changed line 78 from:
PC-16680
to:
PC-15072
Changed lines 80-81 from:
Print Provider can fail when redirecting print jobs with Print Archiving enabled\\
[[#ipc-16680| More info...]]
to:
Some USB print queues will be duplicated on macOS clients running the Direct Print Monitor\\
[[#ipc-15072| More info...]]
Changed lines 83-85 from:
19.1.4
(:cell class=resolved :)
Resolved
to:
18.1.4
(:cell class=unresolved :)
Workaround
Deleted line 86:
19.1.5
Changed line 89 from:
PC-16493
to:
PC-16680
Changed lines 91-92 from:
Scan to Cloud Storage can fail in rare circumstances, in certain environments - when the scan job file size is greater then 4MB.\\
[[#ipc-16493
| More info...]]
to:
Print Provider can fail when redirecting print jobs with Print Archiving enabled\\
[[#ipc
-16680| More info...]]
Changed line 94 from:
19.0.7
to:
19.1.4
Changed line 98 from:
19.1.1
to:
19.1.5
Changed line 101 from:
PC-16458
to:
PC-16493
Changed lines 103-104 from:
For customers that have enabled the LPD service on Windows Servers and are actively printing via it (e.g. Printing from UNIX systems).  The username associated with the print job would incorrectly include the IP address of the client, and this may stop users from being able to print, or incorrectly log these jobs.\\
Workarounds are available in [[#ipc-16458
| More info...]]
to:
Scan to Cloud Storage can fail in rare circumstances, in certain environments - when the scan job file size is greater then 4MB.\\
[[#ipc-16493|
More info...]]
Changed line 106 from:
19.1.0
to:
19.0.7
Changed line 110 from:
19.1.2
to:
19.1.1
Changed line 113 from:
PC-16414
to:
PC-16458
Changed lines 115-116 from:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414|
More info...]]
to:
For customers that have enabled the LPD service on Windows Servers and are actively printing via it (e.g. Printing from UNIX systems).  The username associated with the print job would incorrectly include the IP address of the client, and this may stop users from being able to print, or incorrectly log these jobs.\\
Workarounds are available in [[#ipc-16458
| More info...]]
Changed line 118 from:
19.0.0
to:
19.1.0
Changed line 122 from:
19.1.3
to:
19.1.2
Changed line 125 from:
ZD-918583
to:
PC-16414
Changed lines 127-128 from:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
to:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414| More info...]]
Changed lines 134-136 from:
Documentation\\
update\\

19.1.1
to:
19.1.3
Changed line 137 from:
PC-16334
to:
ZD-918583
Changed lines 139-140 from:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
Added lines 146-147:
Documentation\\
update\\
Changed line 151 from:
PC-16244
to:
PC-16334
Changed lines 153-155 from:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
\\
[[#ipc-16244| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
Changed line 163 from:
PC-15889
to:
PC-16244
Changed line 165 from:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
to:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
Changed line 167 from:
[[#ipc-15889| More info...]]
to:
[[#ipc-16244| More info...]]
Changed line 169 from:
19.0.4
to:
19.0.0
Changed line 173 from:
TBD
to:
19.1.1
Changed line 176 from:
PC-15713
to:
PC-15889
Changed line 178 from:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
to:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
Changed line 180 from:
[[#ipc-15713| More info...]]
to:
[[#ipc-15889| More info...]]
Changed line 182 from:
19.0.0
to:
19.0.4
Changed line 186 from:
19.0.4
to:
TBD
Changed line 189 from:
PC-15736
to:
PC-15713
Changed line 191 from:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
to:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time
Changed line 193 from:
[[#ipc-15736| More info...]]
to:
[[#ipc-15713| More info...]]
Changed line 199 from:
19.0.3
to:
19.0.4
Changed line 202 from:
ACA-803
to:
PC-15736
Changed line 204 from:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
to:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
Changed line 206 from:
[[#iaca-803| More info...]]
to:
[[#ipc-15736| More info...]]
Changed line 215 from:
PC-15711
to:
ACA-803
Changed line 217 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 219 from:
[[#ipc-15711| More info...]]
to:
[[#iaca-803| More info...]]
Changed lines 222-223 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 225 from:
Workaround
to:
19.0.3
Changed line 228 from:
PC-15712
to:
PC-15711
Changed line 230 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
Changed line 232 from:
[[#ipc-15712| More info...]]
to:
[[#ipc-15711| More info...]]
Changed lines 235-236 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 238 from:
19.0.3
to:
Workaround
Changed line 241 from:
PC-15617
to:
PC-15712
Changed lines 243-245 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 247-248 from:
macOS\\
10
.13.4
to:
19.0.0
Changed lines 251-252 from:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
to:
19.0.3
Changed line 254 from:
PC-15699
to:
PC-15617
Changed lines 256-258 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 258-259 from:
19.0.0
to:
macOS\\
10
.13.4
Changed lines 263-264 from:
19.0.3
to:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 267 from:
PC-15674
to:
PC-15699
Changed line 269 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 271 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed line 273 from:
19.0.1
to:
19.0.0
Changed line 277 from:
19.0.2
to:
19.0.3
Changed line 280 from:
ACA-548
to:
PC-15674
Changed lines 282-284 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed line 286 from:
18.3
to:
19.0.1
Changed line 290 from:
19.0.4
to:
19.0.2
Changed line 293 from:
PC-15524
to:
ACA-548
Changed lines 295-297 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed line 297 from:
18.3.6
to:
18.3
Changed line 301 from:
18.3.8
to:
19.0.4
Changed line 304 from:
PC-15206
to:
PC-15524
Changed line 306 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 308 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 310 from:
18.3
to:
18.3.6
Changed line 314 from:
18.3.7
to:
18.3.8
Changed line 317 from:
PC-14851
to:
PC-15206
Changed line 319 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 321 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 323 from:
18.2.5
to:
18.3
Changed line 330 from:
PC-15220
to:
PC-14851
Changed lines 332-333 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 334 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 336-338 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 340-341 from:
Jan 26\\
2019
to:
18.3.7
Changed line 343 from:
PC-15179
to:
PC-15220
Changed lines 345-346 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 348 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 351 from:
Jan 31\\
to:
Jan 23\\
Changed lines 356-357 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 360 from:
PC-14841
to:
PC-15179
Changed line 362 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 364 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 366-368 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 372-373 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 376 from:
PC-15040
to:
PC-14841
Changed lines 378-379 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 382 from:
18.3.2
to:
18.2.3
Changed line 386 from:
19.0.0
to:
18.3.3
Changed line 389 from:
PC-14874
to:
PC-15040
Changed lines 391-393 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 394 from:
18.2.6
to:
18.3.2
Changed line 398 from:
18.3.2
to:
19.0.0
Changed line 401 from:
PC-14600
to:
PC-14874
Changed lines 403-404 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 407 from:
All
to:
18.2.6
Changed line 414 from:
PC-14580
to:
PC-14600
Changed lines 416-418 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 423-424 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 426 from:
PC-14526
to:
PC-14580
Changed line 428 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 430 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 432 from:
18.2.4
to:
All
Changed lines 436-437 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 440 from:
PC-14525
to:
PC-14526
Changed line 442 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 444 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 446 from:
18.1
to:
18.2.4
Changed lines 450-451 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 453 from:
PC-14440
to:
PC-14525
Changed line 455 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 457 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 459 from:
18.2.3
to:
18.1
Changed lines 463-464 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 467-468 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 469 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 471 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 473 from:
18.0.5
to:
18.2.3
Changed line 477 from:
19.0.0
to:
18.2.6
Changed lines 480-481 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 483 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 485 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 487 from:
N/A
to:
18.0.5
Changed line 491 from:
18.3.6
to:
19.0.0
Changed line 494 from:
PC-14295
to:
PC-13923
Changed line 496 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 498 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 500 from:
18.2.0
to:
N/A
Changed line 504 from:
18.2.4
to:
18.3.6
Changed line 507 from:
PC-14220
to:
PC-14295
Changed line 509 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 511 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 513 from:
18.1.4
to:
18.2.0
Changed line 517 from:
18.2.3
to:
18.2.4
Changed line 520 from:
PC-14161
to:
PC-14220
Changed line 522 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 524 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 526 from:
MF 18.2.0
to:
18.1.4
Changed line 530 from:
18.2.1
to:
18.2.3
Changed line 533 from:
PC-14091
to:
PC-14161
Changed line 535 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 537 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 539-541 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 543:
18.2.1
Changed line 546 from:
PC-13934
to:
PC-14091
Changed line 548 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 550 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 552-554 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 555:
18.2.3
Changed line 558 from:
BA-1863
to:
PC-13934
Changed line 560 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 562 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed line 564 from:
Nov 2018
to:
18.2
Changed line 568 from:
18.3
to:
18.2.3
Changed line 571 from:
PC-13687
to:
BA-1863
Changed line 573 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 575 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed line 577 from:
18.1.1
to:
Nov 2018
Changed line 581 from:
18.1.2
to:
18.3
Changed line 584 from:
PC-13542
to:
PC-13687
Changed line 586 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 588 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 590 from:
18.0.4
to:
18.1.1
Changed line 594 from:
18.1.3
to:
18.1.2
Changed line 597 from:
PC-13437
to:
PC-13542
Changed line 599 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 601 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 604-605 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 607:
18.1.3
Changed line 610 from:
PC-13311
to:
PC-13437
Changed line 612 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 614 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 616-620 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 619-620:
Chrome \\
67.0.3396.99
Changed line 622 from:
PC-13231
to:
PC-13311
Changed line 624 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 626 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 628-629 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 634-635 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 638 from:
PC-13037
to:
PC-13231
Changed line 640 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 642 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 644-645 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 649 from:
18.0.4
to:
18.0.3
Changed line 652 from:
PC-12987
to:
PC-13037
Changed line 654 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 656 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 658 from:
17.3.4
to:
All versions
Changed line 662 from:
18.0.5
to:
18.0.4
Changed line 665 from:
PC-13066
to:
PC-12987
Changed line 667 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 669 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 671 from:
18.0
to:
17.3.4
Changed line 678 from:
PC-12935
to:
PC-13066
Changed line 680 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 682 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 684 from:
All versions
to:
18.0
Changed line 688 from:
17.4.4
to:
18.0.5
Changed line 691 from:
PC-12243
to:
PC-12935
Changed lines 693-695 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 701 from:
17.4.3
to:
17.4.4
Changed line 704 from:
PC-12505
to:
PC-12243
Changed lines 706-709 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 709-710 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 712:
17.4.3
Changed line 715 from:
PC-12292
to:
PC-12505
Changed lines 717-720 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 722-727 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 725-728:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 728 from:
PC-12290
to:
PC-12292
Changed lines 730-732 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 739-742 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 745 from:
PC-12181
to:
PC-12290
Changed line 747 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 749 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 751-752 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 758-759 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 764 from:
PC-12173
to:
PC-12181
Changed line 766 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 768 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 770-774 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 775-778 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 779 from:
PC-11381
to:
PC-12173
Changed line 781 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 783 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 785-788 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 792-795 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 798 from:
PC-10959
to:
PC-11381
Changed line 800 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 802 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 804-807 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 811-826:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 862-885:


[[#ipc-16907]]

\\
\\

!!!PC-16907: In extremely busy environments or those where changes to the print server are being made during working hours (adding or removing or renaming a print queue), jobs could appear not to be released properly, or could land up being double-charged.

Under certain circumstances in extremely busy environments this could happen when:
*User sends a print job to a hold/release queue.
*Print Administrator makes a change to the print queues on that print server, e.g. removing a print queue, adding a print queue or renaming a print queue. Note that making property changes like driver defaults is ''not'' included in this list.
*User then releases the job.

Note: if there are no changes being made by the print server administrator, then this issue will not be seen.

If the scenario above '''was''' experienced, the behavior seen would be:
*The user walks up to a release station and releases the job. It would look as though the job didn't successfully release to the printer, and the job would not actually print.
*If the user then went back to the release station and released the job again (it could be displayed again), the job would successfully release, but the user would then be charged twice for the job.

The likelihood of this happening is even less if a find-me queue is in use, and the job is redirected to a different target queue on release.

We're actively working on a hot fix for this issue, and we're looking to include this in the next available public release.

November 22, 2019, at 09:08 PM by Aaron Pouliot - Added PC-16823
November 22, 2019, at 09:07 PM by Aaron Pouliot - Added PC-16823
Added line 29:
Changed line 32 from:
PD-493
to:
PC-16823
Changed lines 34-35 from:
Print Deploy Server Admin interface shows HTTP ERROR 500\\
[[#iPD-493| More info...]]
to:
Print Provider can fail when when documents are printed though Windows 10 Store apps like Edge\\
[[#ipc-16823| More info...]]
Changed line 37 from:
v1.1.814
to:
19.1.5
Changed line 39 from:
Open
to:
Hotfix Available
Changed line 44 from:
PC-16526
to:
PD-493
Changed lines 46-47 from:
Client installations using pc-client-admin-deploy.msi fail\\
[[#ipc-16526| More info...]]
to:
Print Deploy Server Admin interface shows HTTP ERROR 500\\
[[#iPD-493| More info...]]
Changed line 49 from:
19.1.3
to:
v1.1.814
Changed line 56 from:
PC-15072
to:
PC-16526
Changed lines 58-59 from:
Some USB print queues will be duplicated on macOS clients running the Direct Print Monitor\\
[[#ipc-15072| More info...]]
to:
Client installations using pc-client-admin-deploy.msi fail\\
[[#ipc-16526| More info...]]
Changed line 61 from:
18.1.4
to:
19.1.3
Changed line 63 from:
Workaround
to:
Open
Changed line 68 from:
PC-16680
to:
PC-15072
Changed lines 70-71 from:
Print Provider can fail when redirecting print jobs with Print Archiving enabled\\
[[#ipc-16680| More info...]]
to:
Some USB print queues will be duplicated on macOS clients running the Direct Print Monitor\\
[[#ipc-15072| More info...]]
Changed lines 73-75 from:
19.1.4
(:cell class=resolved :)
Resolved
to:
18.1.4
(:cell class=unresolved :)
Workaround
Changed line 77 from:
19.1.5
to:
Changed line 80 from:
PC-16493
to:
PC-16680
Changed lines 82-83 from:
Scan to Cloud Storage can fail in rare circumstances, in certain environments - when the scan job file size is greater then 4MB.\\
[[#ipc-16493
| More info...]]
to:
Print Provider can fail when redirecting print jobs with Print Archiving enabled\\
[[#ipc
-16680| More info...]]
Changed line 85 from:
19.0.7
to:
19.1.4
Changed line 89 from:
19.1.1
to:
19.1.5
Changed line 92 from:
PC-16458
to:
PC-16493
Changed lines 94-95 from:
For customers that have enabled the LPD service on Windows Servers and are actively printing via it (e.g. Printing from UNIX systems).  The username associated with the print job would incorrectly include the IP address of the client, and this may stop users from being able to print, or incorrectly log these jobs.\\
Workarounds are available in [[#ipc-16458
| More info...]]
to:
Scan to Cloud Storage can fail in rare circumstances, in certain environments - when the scan job file size is greater then 4MB.\\
[[#ipc-16493|
More info...]]
Changed line 97 from:
19.1.0
to:
19.0.7
Changed line 101 from:
19.1.2
to:
19.1.1
Changed line 104 from:
PC-16414
to:
PC-16458
Changed lines 106-107 from:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414|
More info...]]
to:
For customers that have enabled the LPD service on Windows Servers and are actively printing via it (e.g. Printing from UNIX systems).  The username associated with the print job would incorrectly include the IP address of the client, and this may stop users from being able to print, or incorrectly log these jobs.\\
Workarounds are available in [[#ipc-16458
| More info...]]
Changed line 109 from:
19.0.0
to:
19.1.0
Changed line 113 from:
19.1.3
to:
19.1.2
Changed line 116 from:
ZD-918583
to:
PC-16414
Changed lines 118-119 from:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
to:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414| More info...]]
Changed lines 125-127 from:
Documentation\\
update\\

19.1.1
to:
19.1.3
Changed line 128 from:
PC-16334
to:
ZD-918583
Changed lines 130-131 from:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
Added lines 137-138:
Documentation\\
update\\
Changed line 142 from:
PC-16244
to:
PC-16334
Changed lines 144-146 from:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
\\
[[#ipc-16244| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
Changed line 154 from:
PC-15889
to:
PC-16244
Changed line 156 from:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
to:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
Changed line 158 from:
[[#ipc-15889| More info...]]
to:
[[#ipc-16244| More info...]]
Changed line 160 from:
19.0.4
to:
19.0.0
Changed line 164 from:
TBD
to:
19.1.1
Changed line 167 from:
PC-15713
to:
PC-15889
Changed line 169 from:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
to:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
Changed line 171 from:
[[#ipc-15713| More info...]]
to:
[[#ipc-15889| More info...]]
Changed line 173 from:
19.0.0
to:
19.0.4
Changed line 177 from:
19.0.4
to:
TBD
Changed line 180 from:
PC-15736
to:
PC-15713
Changed line 182 from:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
to:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time
Changed line 184 from:
[[#ipc-15736| More info...]]
to:
[[#ipc-15713| More info...]]
Changed line 190 from:
19.0.3
to:
19.0.4
Changed line 193 from:
ACA-803
to:
PC-15736
Changed line 195 from:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
to:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
Changed line 197 from:
[[#iaca-803| More info...]]
to:
[[#ipc-15736| More info...]]
Changed line 206 from:
PC-15711
to:
ACA-803
Changed line 208 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 210 from:
[[#ipc-15711| More info...]]
to:
[[#iaca-803| More info...]]
Changed lines 213-214 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 216 from:
Workaround
to:
19.0.3
Changed line 219 from:
PC-15712
to:
PC-15711
Changed line 221 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
Changed line 223 from:
[[#ipc-15712| More info...]]
to:
[[#ipc-15711| More info...]]
Changed lines 226-227 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 229 from:
19.0.3
to:
Workaround
Changed line 232 from:
PC-15617
to:
PC-15712
Changed lines 234-236 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 238-239 from:
macOS\\
10
.13.4
to:
19.0.0
Changed lines 242-243 from:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
to:
19.0.3
Changed line 245 from:
PC-15699
to:
PC-15617
Changed lines 247-249 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 249-250 from:
19.0.0
to:
macOS\\
10
.13.4
Changed lines 254-255 from:
19.0.3
to:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 258 from:
PC-15674
to:
PC-15699
Changed line 260 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 262 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed line 264 from:
19.0.1
to:
19.0.0
Changed line 268 from:
19.0.2
to:
19.0.3
Changed line 271 from:
ACA-548
to:
PC-15674
Changed lines 273-275 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed line 277 from:
18.3
to:
19.0.1
Changed line 281 from:
19.0.4
to:
19.0.2
Changed line 284 from:
PC-15524
to:
ACA-548
Changed lines 286-288 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed line 288 from:
18.3.6
to:
18.3
Changed line 292 from:
18.3.8
to:
19.0.4
Changed line 295 from:
PC-15206
to:
PC-15524
Changed line 297 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 299 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 301 from:
18.3
to:
18.3.6
Changed line 305 from:
18.3.7
to:
18.3.8
Changed line 308 from:
PC-14851
to:
PC-15206
Changed line 310 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 312 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 314 from:
18.2.5
to:
18.3
Changed line 321 from:
PC-15220
to:
PC-14851
Changed lines 323-324 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 325 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 327-329 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 331-332 from:
Jan 26\\
2019
to:
18.3.7
Changed line 334 from:
PC-15179
to:
PC-15220
Changed lines 336-337 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 339 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 342 from:
Jan 31\\
to:
Jan 23\\
Changed lines 347-348 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 351 from:
PC-14841
to:
PC-15179
Changed line 353 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 355 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 357-359 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 363-364 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 367 from:
PC-15040
to:
PC-14841
Changed lines 369-370 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 373 from:
18.3.2
to:
18.2.3
Changed line 377 from:
19.0.0
to:
18.3.3
Changed line 380 from:
PC-14874
to:
PC-15040
Changed lines 382-384 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 385 from:
18.2.6
to:
18.3.2
Changed line 389 from:
18.3.2
to:
19.0.0
Changed line 392 from:
PC-14600
to:
PC-14874
Changed lines 394-395 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 398 from:
All
to:
18.2.6
Changed line 405 from:
PC-14580
to:
PC-14600
Changed lines 407-409 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 414-415 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 417 from:
PC-14526
to:
PC-14580
Changed line 419 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 421 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 423 from:
18.2.4
to:
All
Changed lines 427-428 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 431 from:
PC-14525
to:
PC-14526
Changed line 433 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 435 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 437 from:
18.1
to:
18.2.4
Changed lines 441-442 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 444 from:
PC-14440
to:
PC-14525
Changed line 446 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 448 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 450 from:
18.2.3
to:
18.1
Changed lines 454-455 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 458-459 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 460 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 462 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 464 from:
18.0.5
to:
18.2.3
Changed line 468 from:
19.0.0
to:
18.2.6
Changed lines 471-472 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 474 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 476 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 478 from:
N/A
to:
18.0.5
Changed line 482 from:
18.3.6
to:
19.0.0
Changed line 485 from:
PC-14295
to:
PC-13923
Changed line 487 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 489 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 491 from:
18.2.0
to:
N/A
Changed line 495 from:
18.2.4
to:
18.3.6
Changed line 498 from:
PC-14220
to:
PC-14295
Changed line 500 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 502 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 504 from:
18.1.4
to:
18.2.0
Changed line 508 from:
18.2.3
to:
18.2.4
Changed line 511 from:
PC-14161
to:
PC-14220
Changed line 513 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 515 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 517 from:
MF 18.2.0
to:
18.1.4
Changed line 521 from:
18.2.1
to:
18.2.3
Changed line 524 from:
PC-14091
to:
PC-14161
Changed line 526 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 528 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 530-532 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 534:
18.2.1
Changed line 537 from:
PC-13934
to:
PC-14091
Changed line 539 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 541 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 543-545 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 546:
18.2.3
Changed line 549 from:
BA-1863
to:
PC-13934
Changed line 551 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 553 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed line 555 from:
Nov 2018
to:
18.2
Changed line 559 from:
18.3
to:
18.2.3
Changed line 562 from:
PC-13687
to:
BA-1863
Changed line 564 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 566 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed line 568 from:
18.1.1
to:
Nov 2018
Changed line 572 from:
18.1.2
to:
18.3
Changed line 575 from:
PC-13542
to:
PC-13687
Changed line 577 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 579 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 581 from:
18.0.4
to:
18.1.1
Changed line 585 from:
18.1.3
to:
18.1.2
Changed line 588 from:
PC-13437
to:
PC-13542
Changed line 590 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 592 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 595-596 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 598:
18.1.3
Changed line 601 from:
PC-13311
to:
PC-13437
Changed line 603 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 605 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 607-611 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 610-611:
Chrome \\
67.0.3396.99
Changed line 613 from:
PC-13231
to:
PC-13311
Changed line 615 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 617 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 619-620 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 625-626 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 629 from:
PC-13037
to:
PC-13231
Changed line 631 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 633 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 635-636 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 640 from:
18.0.4
to:
18.0.3
Changed line 643 from:
PC-12987
to:
PC-13037
Changed line 645 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 647 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 649 from:
17.3.4
to:
All versions
Changed line 653 from:
18.0.5
to:
18.0.4
Changed line 656 from:
PC-13066
to:
PC-12987
Changed line 658 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 660 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 662 from:
18.0
to:
17.3.4
Changed line 669 from:
PC-12935
to:
PC-13066
Changed line 671 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 673 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 675 from:
All versions
to:
18.0
Changed line 679 from:
17.4.4
to:
18.0.5
Changed line 682 from:
PC-12243
to:
PC-12935
Changed lines 684-686 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 692 from:
17.4.3
to:
17.4.4
Changed line 695 from:
PC-12505
to:
PC-12243
Changed lines 697-700 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 700-701 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 703:
17.4.3
Changed line 706 from:
PC-12292
to:
PC-12505
Changed lines 708-711 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 713-718 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 716-719:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 719 from:
PC-12290
to:
PC-12292
Changed lines 721-723 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 730-733 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 736 from:
PC-12181
to:
PC-12290
Changed line 738 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 740 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 742-743 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 749-750 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 755 from:
PC-12173
to:
PC-12181
Changed line 757 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 759 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 761-765 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 766-769 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 770 from:
PC-11381
to:
PC-12173
Changed line 772 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 774 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 776-779 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 783-786 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 789 from:
PC-10959
to:
PC-11381
Changed line 791 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 793 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 795-798 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 802-817:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 851-865:

----

[[#ipc-16823]]

\\
\\

!!!PC-16823: Print Provider can fail when when documents are printed though Windows 10 Store apps like Edge.

Some customers may report that users will not see print jobs available for release. Admins may see a similar message to this in the logs: @@Print Provider "printsrv01|192.0.0.1": Print job "Document-1.pdf" printed by "user1" is offline and has been temporarily hidden from the Print Release screen@@.

Through our analysis we have determined that the Print Provider may stop when documents are printed using Windows 10 store apps to a shared print queue on a Windows Print Server.  A workaround may be to have Windows 10 devices print through Mobility Print.

This issue seems to only affect PaperCut 19.1.5. Please reach out to the support team for the available hot fix.
November 20, 2019, at 11:18 PM by JasonC - PD-493 - Print Deploy Server Admin interface shows HTTP ERROR 500
Changed line 31 from:
PC-16526
to:
PD-493
Changed lines 33-34 from:
Client installations using pc-client-admin-deploy.msi fail\\
[[#ipc-16526| More info...]]
to:
Print Deploy Server Admin interface shows HTTP ERROR 500\\
[[#iPD-493| More info...]]
Changed line 36 from:
19.1.3
to:
v1.1.814
Changed line 43 from:
PC-15072
to:
PC-16526
Changed lines 45-46 from:
Some USB print queues will be duplicated on macOS clients running the Direct Print Monitor\\
[[#ipc-15072| More info...]]
to:
Client installations using pc-client-admin-deploy.msi fail\\
[[#ipc-16526| More info...]]
Changed line 48 from:
18.1.4
to:
19.1.3
Changed line 50 from:
Workaround
to:
Open
Changed line 55 from:
PC-16680
to:
PC-15072
Changed lines 57-58 from:
Print Provider can fail when redirecting print jobs with Print Archiving enabled\\
[[#ipc-16680| More info...]]
to:
Some USB print queues will be duplicated on macOS clients running the Direct Print Monitor\\
[[#ipc-15072| More info...]]
Changed lines 60-62 from:
19.1.4
(:cell class=resolved :)
Resolved
to:
18.1.4
(:cell class=unresolved :)
Workaround
Changed line 64 from:
19.1.5
to:
Changed line 67 from:
PC-16493
to:
PC-16680
Changed lines 69-70 from:
Scan to Cloud Storage can fail in rare circumstances, in certain environments - when the scan job file size is greater then 4MB.\\
[[#ipc-16493
| More info...]]
to:
Print Provider can fail when redirecting print jobs with Print Archiving enabled\\
[[#ipc
-16680| More info...]]
Changed line 72 from:
19.0.7
to:
19.1.4
Changed line 76 from:
19.1.1
to:
19.1.5
Changed line 79 from:
PC-16458
to:
PC-16493
Changed lines 81-82 from:
For customers that have enabled the LPD service on Windows Servers and are actively printing via it (e.g. Printing from UNIX systems).  The username associated with the print job would incorrectly include the IP address of the client, and this may stop users from being able to print, or incorrectly log these jobs.\\
Workarounds are available in [[#ipc-16458
| More info...]]
to:
Scan to Cloud Storage can fail in rare circumstances, in certain environments - when the scan job file size is greater then 4MB.\\
[[#ipc-16493|
More info...]]
Changed line 84 from:
19.1.0
to:
19.0.7
Changed line 88 from:
19.1.2
to:
19.1.1
Changed line 91 from:
PC-16414
to:
PC-16458
Changed lines 93-94 from:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414|
More info...]]
to:
For customers that have enabled the LPD service on Windows Servers and are actively printing via it (e.g. Printing from UNIX systems).  The username associated with the print job would incorrectly include the IP address of the client, and this may stop users from being able to print, or incorrectly log these jobs.\\
Workarounds are available in [[#ipc-16458
| More info...]]
Changed line 96 from:
19.0.0
to:
19.1.0
Changed line 100 from:
19.1.3
to:
19.1.2
Changed line 103 from:
ZD-918583
to:
PC-16414
Changed lines 105-106 from:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
to:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414| More info...]]
Changed lines 112-114 from:
Documentation\\
update\\

19.1.1
to:
19.1.3
Changed line 115 from:
PC-16334
to:
ZD-918583
Changed lines 117-118 from:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
Added lines 124-125:
Documentation\\
update\\
Changed line 129 from:
PC-16244
to:
PC-16334
Changed lines 131-133 from:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
\\
[[#ipc-16244| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
Changed line 141 from:
PC-15889
to:
PC-16244
Changed line 143 from:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
to:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
Changed line 145 from:
[[#ipc-15889| More info...]]
to:
[[#ipc-16244| More info...]]
Changed line 147 from:
19.0.4
to:
19.0.0
Changed line 151 from:
TBD
to:
19.1.1
Changed line 154 from:
PC-15713
to:
PC-15889
Changed line 156 from:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
to:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
Changed line 158 from:
[[#ipc-15713| More info...]]
to:
[[#ipc-15889| More info...]]
Changed line 160 from:
19.0.0
to:
19.0.4
Changed line 164 from:
19.0.4
to:
TBD
Changed line 167 from:
PC-15736
to:
PC-15713
Changed line 169 from:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
to:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time
Changed line 171 from:
[[#ipc-15736| More info...]]
to:
[[#ipc-15713| More info...]]
Changed line 177 from:
19.0.3
to:
19.0.4
Changed line 180 from:
ACA-803
to:
PC-15736
Changed line 182 from:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
to:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
Changed line 184 from:
[[#iaca-803| More info...]]
to:
[[#ipc-15736| More info...]]
Changed line 193 from:
PC-15711
to:
ACA-803
Changed line 195 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 197 from:
[[#ipc-15711| More info...]]
to:
[[#iaca-803| More info...]]
Changed lines 200-201 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 203 from:
Workaround
to:
19.0.3
Changed line 206 from:
PC-15712
to:
PC-15711
Changed line 208 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
Changed line 210 from:
[[#ipc-15712| More info...]]
to:
[[#ipc-15711| More info...]]
Changed lines 213-214 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 216 from:
19.0.3
to:
Workaround
Changed line 219 from:
PC-15617
to:
PC-15712
Changed lines 221-223 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 225-226 from:
macOS\\
10
.13.4
to:
19.0.0
Changed lines 229-230 from:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
to:
19.0.3
Changed line 232 from:
PC-15699
to:
PC-15617
Changed lines 234-236 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 236-237 from:
19.0.0
to:
macOS\\
10
.13.4
Changed lines 241-242 from:
19.0.3
to:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 245 from:
PC-15674
to:
PC-15699
Changed line 247 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 249 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed line 251 from:
19.0.1
to:
19.0.0
Changed line 255 from:
19.0.2
to:
19.0.3
Changed line 258 from:
ACA-548
to:
PC-15674
Changed lines 260-262 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed line 264 from:
18.3
to:
19.0.1
Changed line 268 from:
19.0.4
to:
19.0.2
Changed line 271 from:
PC-15524
to:
ACA-548
Changed lines 273-275 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed line 275 from:
18.3.6
to:
18.3
Changed line 279 from:
18.3.8
to:
19.0.4
Changed line 282 from:
PC-15206
to:
PC-15524
Changed line 284 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 286 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 288 from:
18.3
to:
18.3.6
Changed line 292 from:
18.3.7
to:
18.3.8
Changed line 295 from:
PC-14851
to:
PC-15206
Changed line 297 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 299 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 301 from:
18.2.5
to:
18.3
Changed line 308 from:
PC-15220
to:
PC-14851
Changed lines 310-311 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 312 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 314-316 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 318-319 from:
Jan 26\\
2019
to:
18.3.7
Changed line 321 from:
PC-15179
to:
PC-15220
Changed lines 323-324 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 326 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 329 from:
Jan 31\\
to:
Jan 23\\
Changed lines 334-335 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 338 from:
PC-14841
to:
PC-15179
Changed line 340 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 342 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 344-346 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 350-351 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 354 from:
PC-15040
to:
PC-14841
Changed lines 356-357 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 360 from:
18.3.2
to:
18.2.3
Changed line 364 from:
19.0.0
to:
18.3.3
Changed line 367 from:
PC-14874
to:
PC-15040
Changed lines 369-371 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 372 from:
18.2.6
to:
18.3.2
Changed line 376 from:
18.3.2
to:
19.0.0
Changed line 379 from:
PC-14600
to:
PC-14874
Changed lines 381-382 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 385 from:
All
to:
18.2.6
Changed line 392 from:
PC-14580
to:
PC-14600
Changed lines 394-396 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 401-402 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 404 from:
PC-14526
to:
PC-14580
Changed line 406 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 408 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 410 from:
18.2.4
to:
All
Changed lines 414-415 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 418 from:
PC-14525
to:
PC-14526
Changed line 420 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 422 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 424 from:
18.1
to:
18.2.4
Changed lines 428-429 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 431 from:
PC-14440
to:
PC-14525
Changed line 433 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 435 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 437 from:
18.2.3
to:
18.1
Changed lines 441-442 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 445-446 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 447 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 449 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 451 from:
18.0.5
to:
18.2.3
Changed line 455 from:
19.0.0
to:
18.2.6
Changed lines 458-459 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 461 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 463 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 465 from:
N/A
to:
18.0.5
Changed line 469 from:
18.3.6
to:
19.0.0
Changed line 472 from:
PC-14295
to:
PC-13923
Changed line 474 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 476 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 478 from:
18.2.0
to:
N/A
Changed line 482 from:
18.2.4
to:
18.3.6
Changed line 485 from:
PC-14220
to:
PC-14295
Changed line 487 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 489 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 491 from:
18.1.4
to:
18.2.0
Changed line 495 from:
18.2.3
to:
18.2.4
Changed line 498 from:
PC-14161
to:
PC-14220
Changed line 500 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 502 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 504 from:
MF 18.2.0
to:
18.1.4
Changed line 508 from:
18.2.1
to:
18.2.3
Changed line 511 from:
PC-14091
to:
PC-14161
Changed line 513 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 515 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 517-519 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 521:
18.2.1
Changed line 524 from:
PC-13934
to:
PC-14091
Changed line 526 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 528 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 530-532 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 533:
18.2.3
Changed line 536 from:
BA-1863
to:
PC-13934
Changed line 538 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 540 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed line 542 from:
Nov 2018
to:
18.2
Changed line 546 from:
18.3
to:
18.2.3
Changed line 549 from:
PC-13687
to:
BA-1863
Changed line 551 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 553 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed line 555 from:
18.1.1
to:
Nov 2018
Changed line 559 from:
18.1.2
to:
18.3
Changed line 562 from:
PC-13542
to:
PC-13687
Changed line 564 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 566 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 568 from:
18.0.4
to:
18.1.1
Changed line 572 from:
18.1.3
to:
18.1.2
Changed line 575 from:
PC-13437
to:
PC-13542
Changed line 577 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 579 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 582-583 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 585:
18.1.3
Changed line 588 from:
PC-13311
to:
PC-13437
Changed line 590 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 592 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 594-598 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 597-598:
Chrome \\
67.0.3396.99
Changed line 600 from:
PC-13231
to:
PC-13311
Changed line 602 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 604 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 606-607 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 612-613 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 616 from:
PC-13037
to:
PC-13231
Changed line 618 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 620 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 622-623 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 627 from:
18.0.4
to:
18.0.3
Changed line 630 from:
PC-12987
to:
PC-13037
Changed line 632 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 634 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 636 from:
17.3.4
to:
All versions
Changed line 640 from:
18.0.5
to:
18.0.4
Changed line 643 from:
PC-13066
to:
PC-12987
Changed line 645 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 647 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 649 from:
18.0
to:
17.3.4
Changed line 656 from:
PC-12935
to:
PC-13066
Changed line 658 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 660 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 662 from:
All versions
to:
18.0
Changed line 666 from:
17.4.4
to:
18.0.5
Changed line 669 from:
PC-12243
to:
PC-12935
Changed lines 671-673 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 679 from:
17.4.3
to:
17.4.4
Changed line 682 from:
PC-12505
to:
PC-12243
Changed lines 684-687 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 687-688 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 690:
17.4.3
Changed line 693 from:
PC-12292
to:
PC-12505
Changed lines 695-698 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 700-705 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 703-706:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 706 from:
PC-12290
to:
PC-12292
Changed lines 708-710 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 717-720 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 723 from:
PC-12181
to:
PC-12290
Changed line 725 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 727 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 729-730 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 736-737 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 742 from:
PC-12173
to:
PC-12181
Changed line 744 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 746 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 748-752 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 753-756 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 757 from:
PC-11381
to:
PC-12173
Changed line 759 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 761 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 763-766 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 770-773 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 776 from:
PC-10959
to:
PC-11381
Changed line 778 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 780 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 782-785 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 789-804:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 840-861:

[[#iPD-493]]

\\
\\

!!!PD-493: Print Deploy Server Admin interface shows HTTP ERROR 500

Several customers have reported that the Admin Console for Print Deploy displays a HTTP ERROR 500 along with a timeout error.

This error is difficult to reproduce and only happens in unreliable network environments where connections are terminated improperly.

[[StoppingAndStartingPaperCutServices | Restarting the PaperCut Application Server]] will resolve this issue temporarily.

Example partial error message:

[@HTTP ERROR 500
Problem accessing /print-deploy/admin/. Reason:

Server Error
Caused by:
java.net.SocketTimeoutException: timeout@]
November 19, 2019, at 01:19 PM by Tom Pearce - Added description below table.
Added lines 827-849:
----

[[#ipc-16526]]

\\
\\

!!!PC-16526: Some Client installations using pc-client-admin-deploy.msi may fail.

Several customers have reported that after deploying the pc-client-admin-deploy.msi package the client crashes soon after launching. The speed of the crash prevents logs from being obtained.

This is more likely to affect customers running PaperCut MF 19.0.5 and newer.

It's possible to prevent this from happening by deploying a different PaperCut client by following the links below.
[[https://www.papercut.com/support/resources/manuals/ng-mf/clienttool/topics/user-client-install-windows.html| Install the User Client on Windows]]

Alternately you may be able to resolve the issue by manually replacing the following files inside the Client installation directory.

Steps:
# Download the latest Microsoft Visual C++ Redistributable
# On the affected client computer, browse to the PaperCut MF Client folder
# Replace msvcp140.dll and vcruntime140.dll with those downloaded from the Microsoft Visual C++ Redistributable
# Run the Client
November 19, 2019, at 12:52 PM by Tom Pearce - Added PC-16526
Added lines 29-40:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-16526
(:cell class=description :)
Client installations using pc-client-admin-deploy.msi fail\\
[[#ipc-16526| More info...]]
(:cell :)
19.1.3
(:cell class=unresolved :)
Open
(:cell :)

November 12, 2019, at 07:41 PM by Aaron Pouliot -
Changed line 832 from:
​​# Enter the Mac's admin password in the Terminal window when prompted.
to:
# Enter the Mac's admin password in the Terminal window when prompted.
November 12, 2019, at 07:40 PM by Aaron Pouliot - Added workaround steps to address PC-15072
Changed line 33 from:
Some USB print queues will be duplicated on macOS clients running the Direct Print Monitor \
to:
Some USB print queues will be duplicated on macOS clients running the Direct Print Monitor\\
Changed line 36 from:
18.0
to:
18.1.4
Changed line 38 from:
Open
to:
Workaround
Changed lines 826-836 from:
Please contact PaperCut Support through our [[https://support.papercut.com/hc/en-us/requests/new/|Support Portal]]  if you encounter this issue.
to:
This is more likely to affect customers running PaperCut MF 18.1.4 and newer, because in that version we changed the default behavior for Mac and Linux clients so that printers will automatically be imported.

It's possible to prevent this from happening by disabling the printer auto-import feature.

Steps:
# On the affected macOS computer, browse to the PaperCut application folder and run the executable Control Printer Monitoring.command. 
​​# Enter the Mac's admin password in the Terminal window when prompted.
# Type "yes" and press the enter key to disable the auto-import feature.  This will prevent the print queues from being duplicated accidentally.
# Run the Control Printer Monitoring.command file again.
# Follow the prompts to disable the print queues you don't want monitored, and enable monitoring for the printers you do want tracked.
# Lastly, open System Preferences and choose Printer & Scanners. Select any duplicated printers and click the minus sign to remove them
.
October 15, 2019, at 11:53 PM by Aaron Pouliot - Added PC-15072
Changed line 37 from:
(:cell :)
to:
(:cell class=unresolved :)
October 15, 2019, at 11:48 PM by Aaron Pouliot - Added PC-15072
Changed line 31 from:
PC-16680
to:
PC-15072
Changed lines 33-34 from:
Print Provider can fail when redirecting print jobs with Print Archiving enabled\\
[[#ipc-16680| More info...]]
to:
Some USB print queues will be duplicated on macOS clients running the Direct Print Monitor \
[[#ipc-15072| More info...]]
Changed lines 36-38 from:
19.1.4
(:cell class=resolved :)
Resolved
to:
18.0
Changed lines 38-40 from:
19.1.5
to:
Open
(:cell :)

Changed line 43 from:
PC-16493
to:
PC-16680
Changed lines 45-46 from:
Scan to Cloud Storage can fail in rare circumstances, in certain environments - when the scan job file size is greater then 4MB.\\
[[#ipc-16493
| More info...]]
to:
Print Provider can fail when redirecting print jobs with Print Archiving enabled\\
[[#ipc
-16680| More info...]]
Changed line 48 from:
19.0.7
to:
19.1.4
Changed line 52 from:
19.1.1
to:
19.1.5
Changed line 55 from:
PC-16458
to:
PC-16493
Changed lines 57-58 from:
For customers that have enabled the LPD service on Windows Servers and are actively printing via it (e.g. Printing from UNIX systems).  The username associated with the print job would incorrectly include the IP address of the client, and this may stop users from being able to print, or incorrectly log these jobs.\\
Workarounds are available in [[#ipc-16458
| More info...]]
to:
Scan to Cloud Storage can fail in rare circumstances, in certain environments - when the scan job file size is greater then 4MB.\\
[[#ipc-16493|
More info...]]
Changed line 60 from:
19.1.0
to:
19.0.7
Changed line 64 from:
19.1.2
to:
19.1.1
Changed line 67 from:
PC-16414
to:
PC-16458
Changed lines 69-70 from:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414|
More info...]]
to:
For customers that have enabled the LPD service on Windows Servers and are actively printing via it (e.g. Printing from UNIX systems).  The username associated with the print job would incorrectly include the IP address of the client, and this may stop users from being able to print, or incorrectly log these jobs.\\
Workarounds are available in [[#ipc-16458
| More info...]]
Changed line 72 from:
19.0.0
to:
19.1.0
Changed line 76 from:
19.1.3
to:
19.1.2
Changed line 79 from:
ZD-918583
to:
PC-16414
Changed lines 81-82 from:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
to:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414| More info...]]
Changed lines 88-90 from:
Documentation\\
update\\

19.1.1
to:
19.1.3
Changed line 91 from:
PC-16334
to:
ZD-918583
Changed lines 93-94 from:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
Added lines 100-101:
Documentation\\
update\\
Changed line 105 from:
PC-16244
to:
PC-16334
Changed lines 107-109 from:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
\\
[[#ipc-16244| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
Changed line 117 from:
PC-15889
to:
PC-16244
Changed line 119 from:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
to:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
Changed line 121 from:
[[#ipc-15889| More info...]]
to:
[[#ipc-16244| More info...]]
Changed line 123 from:
19.0.4
to:
19.0.0
Changed line 127 from:
19.0.5
to:
19.1.1
Changed line 130 from:
PC-15713
to:
PC-15889
Changed line 132 from:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
to:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
Changed line 134 from:
[[#ipc-15713| More info...]]
to:
[[#ipc-15889| More info...]]
Changed line 136 from:
19.0.0
to:
19.0.4
Changed line 140 from:
19.0.4
to:
TBD
Changed line 143 from:
PC-15736
to:
PC-15713
Changed line 145 from:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
to:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time
Changed line 147 from:
[[#ipc-15736| More info...]]
to:
[[#ipc-15713| More info...]]
Changed line 153 from:
19.0.3
to:
19.0.4
Changed line 156 from:
ACA-803
to:
PC-15736
Changed line 158 from:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
to:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
Changed line 160 from:
[[#iaca-803| More info...]]
to:
[[#ipc-15736| More info...]]
Changed line 169 from:
PC-15711
to:
ACA-803
Changed line 171 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 173 from:
[[#ipc-15711| More info...]]
to:
[[#iaca-803| More info...]]
Changed lines 176-177 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 179 from:
Workaround
to:
19.0.3
Changed line 182 from:
PC-15712
to:
PC-15711
Changed line 184 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
Changed line 186 from:
[[#ipc-15712| More info...]]
to:
[[#ipc-15711| More info...]]
Changed lines 189-190 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 192 from:
19.0.3
to:
Workaround
Changed line 195 from:
PC-15617
to:
PC-15712
Changed lines 197-199 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 201-202 from:
macOS\\
10
.13.4
to:
19.0.0
Changed lines 205-206 from:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
to:
19.0.3
Changed line 208 from:
PC-15699
to:
PC-15617
Changed lines 210-212 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 212-213 from:
19.0.0
to:
macOS\\
10
.13.4
Changed lines 217-218 from:
19.0.3
to:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 221 from:
PC-15674
to:
PC-15699
Changed line 223 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 225 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed line 227 from:
19.0.1
to:
19.0.0
Changed line 231 from:
19.0.2
to:
19.0.3
Changed line 234 from:
ACA-548
to:
PC-15674
Changed lines 236-238 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed line 240 from:
18.3
to:
19.0.1
Changed line 244 from:
19.0.4
to:
19.0.2
Changed line 247 from:
PC-15524
to:
ACA-548
Changed lines 249-251 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed line 251 from:
18.3.6
to:
18.3
Changed line 255 from:
18.3.8
to:
19.0.4
Changed line 258 from:
PC-15206
to:
PC-15524
Changed line 260 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 262 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 264 from:
18.3
to:
18.3.6
Changed line 268 from:
18.3.7
to:
18.3.8
Changed line 271 from:
PC-14851
to:
PC-15206
Changed line 273 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 275 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 277 from:
18.2.5
to:
18.3
Changed line 284 from:
PC-15220
to:
PC-14851
Changed lines 286-287 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 288 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 290-292 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 294-295 from:
Jan 26\\
2019
to:
18.3.7
Changed line 297 from:
PC-15179
to:
PC-15220
Changed lines 299-300 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 302 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 305 from:
Jan 31\\
to:
Jan 23\\
Changed lines 310-311 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 314 from:
PC-14841
to:
PC-15179
Changed line 316 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 318 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 320-322 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 326-327 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 330 from:
PC-15040
to:
PC-14841
Changed lines 332-333 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 336 from:
18.3.2
to:
18.2.3
Changed line 340 from:
19.0.0
to:
18.3.3
Changed line 343 from:
PC-14874
to:
PC-15040
Changed lines 345-347 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 348 from:
18.2.6
to:
18.3.2
Changed line 352 from:
18.3.2
to:
19.0.0
Changed line 355 from:
PC-14600
to:
PC-14874
Changed lines 357-358 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 361 from:
All
to:
18.2.6
Changed line 368 from:
PC-14580
to:
PC-14600
Changed lines 370-372 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 377-378 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 380 from:
PC-14526
to:
PC-14580
Changed line 382 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 384 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 386 from:
18.2.4
to:
All
Changed lines 390-391 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 394 from:
PC-14525
to:
PC-14526
Changed line 396 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 398 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 400 from:
18.1
to:
18.2.4
Changed lines 404-405 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 407 from:
PC-14440
to:
PC-14525
Changed line 409 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 411 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 413 from:
18.2.3
to:
18.1
Changed lines 417-418 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 421-422 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 423 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 425 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 427 from:
18.0.5
to:
18.2.3
Changed line 431 from:
19.0.0
to:
18.2.6
Changed lines 434-435 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 437 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 439 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 441 from:
N/A
to:
18.0.5
Changed line 445 from:
18.3.6
to:
19.0.0
Changed line 448 from:
PC-14295
to:
PC-13923
Changed line 450 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 452 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 454 from:
18.2.0
to:
N/A
Changed line 458 from:
18.2.4
to:
18.3.6
Changed line 461 from:
PC-14220
to:
PC-14295
Changed line 463 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 465 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 467 from:
18.1.4
to:
18.2.0
Changed line 471 from:
18.2.3
to:
18.2.4
Changed line 474 from:
PC-14161
to:
PC-14220
Changed line 476 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 478 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 480 from:
MF 18.2.0
to:
18.1.4
Changed line 484 from:
18.2.1
to:
18.2.3
Changed line 487 from:
PC-14091
to:
PC-14161
Changed line 489 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 491 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 493-495 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 497:
18.2.1
Changed line 500 from:
PC-13934
to:
PC-14091
Changed line 502 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 504 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 506-508 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 509:
18.2.3
Changed line 512 from:
BA-1863
to:
PC-13934
Changed line 514 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 516 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed line 518 from:
Nov 2018
to:
18.2
Changed line 522 from:
18.3
to:
18.2.3
Changed line 525 from:
PC-13687
to:
BA-1863
Changed line 527 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 529 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed line 531 from:
18.1.1
to:
Nov 2018
Changed line 535 from:
18.1.2
to:
18.3
Changed line 538 from:
PC-13542
to:
PC-13687
Changed line 540 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 542 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 544 from:
18.0.4
to:
18.1.1
Changed line 548 from:
18.1.3
to:
18.1.2
Changed line 551 from:
PC-13437
to:
PC-13542
Changed line 553 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 555 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 558-559 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 561:
18.1.3
Changed line 564 from:
PC-13311
to:
PC-13437
Changed line 566 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 568 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 570-574 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 573-574:
Chrome \\
67.0.3396.99
Changed line 576 from:
PC-13231
to:
PC-13311
Changed line 578 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 580 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 582-583 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 588-589 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 592 from:
PC-13037
to:
PC-13231
Changed line 594 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 596 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 598-599 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 603 from:
18.0.4
to:
18.0.3
Changed line 606 from:
PC-12987
to:
PC-13037
Changed line 608 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 610 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 612 from:
17.3.4
to:
All versions
Changed line 616 from:
18.0.5
to:
18.0.4
Changed line 619 from:
PC-13066
to:
PC-12987
Changed line 621 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 623 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 625 from:
18.0
to:
17.3.4
Changed line 632 from:
PC-12935
to:
PC-13066
Changed line 634 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 636 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 638 from:
All versions
to:
18.0
Changed line 642 from:
17.4.4
to:
18.0.5
Changed line 645 from:
PC-12243
to:
PC-12935
Changed lines 647-649 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 655 from:
17.4.3
to:
17.4.4
Changed line 658 from:
PC-12505
to:
PC-12243
Changed lines 660-663 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 663-664 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 666:
17.4.3
Changed line 669 from:
PC-12292
to:
PC-12505
Changed lines 671-674 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 676-681 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 679-682:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 682 from:
PC-12290
to:
PC-12292
Changed lines 684-686 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 693-696 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 699 from:
PC-12181
to:
PC-12290
Changed line 701 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 703 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 705-706 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 712-713 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 718 from:
PC-12173
to:
PC-12181
Changed line 720 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 722 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 724-728 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 729-732 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 733 from:
PC-11381
to:
PC-12173
Changed line 735 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 737 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 739-742 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 746-749 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 752 from:
PC-10959
to:
PC-11381
Changed line 754 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 756 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 758-761 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 765-780:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 814-826:

----

[[#ipc-15072]]

\\
\\

!!!PC-15072: Some USB print queues will be duplicated on macOS clients running the Direct Print Monitor

Several customers have reported that after installing the Direct Print Monitor on macOS computers, USB print queues will be recreated in Printers & Scanners every time the printer is restarted or reconnected.

Please contact PaperCut Support through our [[https://support.papercut.com/hc/en-us/requests/new/|Support Portal]]  if you encounter this issue.
October 14, 2019, at 04:58 AM by peterf - Added PC-16680
Changed line 31 from:
PC-16493
to:
PC-16680
Changed lines 33-34 from:
Scan to Cloud Storage can fail in rare circumstances, in certain environments - when the scan job file size is greater then 4MB.\\
[[#ipc-16493
| More info...]]
to:
Print Provider can fail when redirecting print jobs with Print Archiving enabled\\
[[#ipc
-16680| More info...]]
Changed line 36 from:
19.0.7
to:
19.1.4
Changed line 40 from:
19.1.1
to:
19.1.5
Changed line 43 from:
PC-16458
to:
PC-16493
Changed lines 45-46 from:
For customers that have enabled the LPD service on Windows Servers and are actively printing via it (e.g. Printing from UNIX systems).  The username associated with the print job would incorrectly include the IP address of the client, and this may stop users from being able to print, or incorrectly log these jobs.\\
Workarounds are available in [[#ipc-16458
| More info...]]
to:
Scan to Cloud Storage can fail in rare circumstances, in certain environments - when the scan job file size is greater then 4MB.\\
[[#ipc-16493|
More info...]]
Changed line 48 from:
19.1.0
to:
19.0.7
Changed line 52 from:
19.1.2
to:
19.1.1
Changed line 55 from:
PC-16414
to:
PC-16458
Changed lines 57-58 from:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414|
More info...]]
to:
For customers that have enabled the LPD service on Windows Servers and are actively printing via it (e.g. Printing from UNIX systems).  The username associated with the print job would incorrectly include the IP address of the client, and this may stop users from being able to print, or incorrectly log these jobs.\\
Workarounds are available in [[#ipc-16458
| More info...]]
Changed line 60 from:
19.0.0
to:
19.1.0
Changed line 64 from:
19.1.3
to:
19.1.2
Changed line 67 from:
ZD-918583
to:
PC-16414
Changed lines 69-70 from:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
to:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414| More info...]]
Changed lines 76-78 from:
Documentation\\
update\\

19.1.1
to:
19.1.3
Changed line 79 from:
PC-16334
to:
ZD-918583
Changed lines 81-82 from:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
Added lines 88-89:
Documentation\\
update\\
Changed line 93 from:
PC-16244
to:
PC-16334
Changed lines 95-97 from:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
\\
[[#ipc-16244| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
Changed line 105 from:
PC-15889
to:
PC-16244
Changed line 107 from:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
to:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
Changed line 109 from:
[[#ipc-15889| More info...]]
to:
[[#ipc-16244| More info...]]
Changed line 111 from:
19.0.4
to:
19.0.0
Changed line 115 from:
19.0.5
to:
19.1.1
Changed line 118 from:
PC-15713
to:
PC-15889
Changed line 120 from:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
to:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
Changed line 122 from:
[[#ipc-15713| More info...]]
to:
[[#ipc-15889| More info...]]
Changed line 124 from:
19.0.0
to:
19.0.4
Changed line 128 from:
19.0.4
to:
19.0.5
Changed line 131 from:
PC-15736
to:
PC-15713
Changed line 133 from:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
to:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time
Changed line 135 from:
[[#ipc-15736| More info...]]
to:
[[#ipc-15713| More info...]]
Changed line 141 from:
19.0.3
to:
19.0.4
Changed line 144 from:
ACA-803
to:
PC-15736
Changed line 146 from:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
to:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
Changed line 148 from:
[[#iaca-803| More info...]]
to:
[[#ipc-15736| More info...]]
Changed line 157 from:
PC-15711
to:
ACA-803
Changed line 159 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 161 from:
[[#ipc-15711| More info...]]
to:
[[#iaca-803| More info...]]
Changed lines 164-165 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 167 from:
Workaround
to:
19.0.3
Changed line 170 from:
PC-15712
to:
PC-15711
Changed line 172 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
Changed line 174 from:
[[#ipc-15712| More info...]]
to:
[[#ipc-15711| More info...]]
Changed lines 177-178 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 180 from:
19.0.3
to:
Workaround
Changed line 183 from:
PC-15617
to:
PC-15712
Changed lines 185-187 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 189-190 from:
macOS\\
10
.13.4
to:
19.0.0
Changed lines 193-194 from:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
to:
19.0.3
Changed line 196 from:
PC-15699
to:
PC-15617
Changed lines 198-200 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 200-201 from:
19.0.0
to:
macOS\\
10
.13.4
Changed lines 205-206 from:
19.0.3
to:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 209 from:
PC-15674
to:
PC-15699
Changed line 211 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 213 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed line 215 from:
19.0.1
to:
19.0.0
Changed line 219 from:
19.0.2
to:
19.0.3
Changed line 222 from:
ACA-548
to:
PC-15674
Changed lines 224-226 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed line 228 from:
18.3
to:
19.0.1
Changed line 232 from:
19.0.4
to:
19.0.2
Changed line 235 from:
PC-15524
to:
ACA-548
Changed lines 237-239 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed line 239 from:
18.3.6
to:
18.3
Changed line 243 from:
18.3.8
to:
19.0.4
Changed line 246 from:
PC-15206
to:
PC-15524
Changed line 248 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 250 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 252 from:
18.3
to:
18.3.6
Changed line 256 from:
18.3.7
to:
18.3.8
Changed line 259 from:
PC-14851
to:
PC-15206
Changed line 261 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 263 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 265 from:
18.2.5
to:
18.3
Changed line 272 from:
PC-15220
to:
PC-14851
Changed lines 274-275 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 276 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 278-280 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 282-283 from:
Jan 26\\
2019
to:
18.3.7
Changed line 285 from:
PC-15179
to:
PC-15220
Changed lines 287-288 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 290 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 293 from:
Jan 31\\
to:
Jan 23\\
Changed lines 298-299 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 302 from:
PC-14841
to:
PC-15179
Changed line 304 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 306 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 308-310 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 314-315 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 318 from:
PC-15040
to:
PC-14841
Changed lines 320-321 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 324 from:
18.3.2
to:
18.2.3
Changed line 328 from:
19.0.0
to:
18.3.3
Changed line 331 from:
PC-14874
to:
PC-15040
Changed lines 333-335 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 336 from:
18.2.6
to:
18.3.2
Changed line 340 from:
18.3.2
to:
19.0.0
Changed line 343 from:
PC-14600
to:
PC-14874
Changed lines 345-346 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 349 from:
All
to:
18.2.6
Changed line 356 from:
PC-14580
to:
PC-14600
Changed lines 358-360 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 365-366 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 368 from:
PC-14526
to:
PC-14580
Changed line 370 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 372 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 374 from:
18.2.4
to:
All
Changed lines 378-379 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 382 from:
PC-14525
to:
PC-14526
Changed line 384 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 386 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 388 from:
18.1
to:
18.2.4
Changed lines 392-393 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 395 from:
PC-14440
to:
PC-14525
Changed line 397 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 399 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 401 from:
18.2.3
to:
18.1
Changed lines 405-406 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 409-410 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 411 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 413 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 415 from:
18.0.5
to:
18.2.3
Changed line 419 from:
19.0.0
to:
18.2.6
Changed lines 422-423 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 425 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 427 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 429 from:
N/A
to:
18.0.5
Changed line 433 from:
18.3.6
to:
19.0.0
Changed line 436 from:
PC-14295
to:
PC-13923
Changed line 438 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 440 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 442 from:
18.2.0
to:
N/A
Changed line 446 from:
18.2.4
to:
18.3.6
Changed line 449 from:
PC-14220
to:
PC-14295
Changed line 451 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 453 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 455 from:
18.1.4
to:
18.2.0
Changed line 459 from:
18.2.3
to:
18.2.4
Changed line 462 from:
PC-14161
to:
PC-14220
Changed line 464 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 466 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 468 from:
MF 18.2.0
to:
18.1.4
Changed line 472 from:
18.2.1
to:
18.2.3
Changed line 475 from:
PC-14091
to:
PC-14161
Changed line 477 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 479 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 481-483 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 485:
18.2.1
Changed line 488 from:
PC-13934
to:
PC-14091
Changed line 490 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 492 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 494-496 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 497:
18.2.3
Changed line 500 from:
BA-1863
to:
PC-13934
Changed line 502 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 504 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed line 506 from:
Nov 2018
to:
18.2
Changed line 510 from:
18.3
to:
18.2.3
Changed line 513 from:
PC-13687
to:
BA-1863
Changed line 515 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 517 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed line 519 from:
18.1.1
to:
Nov 2018
Changed line 523 from:
18.1.2
to:
18.3
Changed line 526 from:
PC-13542
to:
PC-13687
Changed line 528 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 530 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 532 from:
18.0.4
to:
18.1.1
Changed line 536 from:
18.1.3
to:
18.1.2
Changed line 539 from:
PC-13437
to:
PC-13542
Changed line 541 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 543 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 546-547 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 549:
18.1.3
Changed line 552 from:
PC-13311
to:
PC-13437
Changed line 554 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 556 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 558-562 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 561-562:
Chrome \\
67.0.3396.99
Changed line 564 from:
PC-13231
to:
PC-13311
Changed line 566 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 568 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 570-571 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 576-577 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 580 from:
PC-13037
to:
PC-13231
Changed line 582 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 584 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 586-587 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 591 from:
18.0.4
to:
18.0.3
Changed line 594 from:
PC-12987
to:
PC-13037
Changed line 596 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 598 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 600 from:
17.3.4
to:
All versions
Changed line 604 from:
18.0.5
to:
18.0.4
Changed line 607 from:
PC-13066
to:
PC-12987
Changed line 609 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 611 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 613 from:
18.0
to:
17.3.4
Changed line 620 from:
PC-12935
to:
PC-13066
Changed line 622 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 624 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 626 from:
All versions
to:
18.0
Changed line 630 from:
17.4.4
to:
18.0.5
Changed line 633 from:
PC-12243
to:
PC-12935
Changed lines 635-637 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 643 from:
17.4.3
to:
17.4.4
Changed line 646 from:
PC-12505
to:
PC-12243
Changed lines 648-651 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 651-652 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 654:
17.4.3
Changed line 657 from:
PC-12292
to:
PC-12505
Changed lines 659-662 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 664-669 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 667-670:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 670 from:
PC-12290
to:
PC-12292
Changed lines 672-674 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 681-684 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 687 from:
PC-12181
to:
PC-12290
Changed line 689 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 691 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 693-694 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 700-701 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 706 from:
PC-12173
to:
PC-12181
Changed line 708 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 710 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 712-716 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 717-720 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 721 from:
PC-11381
to:
PC-12173
Changed line 723 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 725 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 727-730 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 734-737 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 740 from:
PC-10959
to:
PC-11381
Changed line 742 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 744 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 746-749 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 753-768:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 802-816:

----

[[#ipc-16680]]

\\
\\

!!!PC-16680: Print Provider can fail when redirecting print jobs with Print Archiving enabled

The PaperCut Print Provider service can redirect print jobs from one print queue to another, facilitating workflows such as Find Me Printing. It was found that a change introduced in version 19.1.4 could cause the Print Provider service to fail if Print Archiving was enabled on a print queue and a print job was redirected to it.

A fix for this issue has been included in version 19.1.5.

September 09, 2019, at 04:49 AM by timg - Updated link to Job Ticketing known issues.
Changed line 11 from:
*[[https://www.papercut.com/kb/Main/JobTicketingKnownIssue|Job Ticketing]]
to:
*[[https://www.papercut.com/support/resources/manuals/job-ticketing/jobticketing/menu/print-room-known-issues.html|Job Ticketing]]
September 03, 2019, at 01:18 AM by timg - Updated PC-16414 (fixed) after 19.1.3 release
Changed lines 61-62 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 64-65 from:
Hot fix\\
available
to:
19.1.3
Changed line 851 from:
We're hoping to fix this in the next release of PaperCut - in the meantime we have a hot fix if required!
to:
'''Update:''' this has now been fixed in the 19.1.3 release.
August 28, 2019, at 11:36 PM by timg - Updated PC-16493
Deleted line 17:
Deleted line 18:
Deleted line 28:
Changed line 31 from:
PC-16352
to:
PC-16493
Changed lines 33-34 from:
Scan to Cloud Storage fails at some locations when the scan job file size is greater then 4MB.\\
[[#ipc-16352| More info...]]
to:
Scan to Cloud Storage can fail in rare circumstances, in certain environments - when the scan job file size is greater then 4MB.\\
[[#ipc-16493| More info...]]
Changed lines 40-41 from:
19.1.2
to:
19.1.1
Changed lines 793-796 from:
[[#ipc-16352]]


!!!PC-16352
to:

[[#ipc-16493]]
Changed lines 798-801 from:
When scan files from PaperCut Integrated Scanning are greater than 4MB, the file transfer consists of multiple packet uploads.  At some locations using the PaperCut Scan to Cloud Storage feature,  the second packet upload fails.


This has now also been resolved in 19
.1.2.
to:

!!!PC-16493: Scan to Cloud Storage can fail in rare circumstances
, in certain environments - when the scan job file size is greater then 4MB.

When scan files from PaperCut Integrated Scanning are greater than 4MB, the file transfer consists of multiple packet uploads
.  In some rare circumstances with certain environments using the PaperCut Scan to Cloud Storage feature, the uploads to the cloud can intermittently fail. 

Due to libraries updated with the 19.1 release, customers at those locations are reporting that the uploads to the cloud are now more reliable.

This has now been resolved in 19.1.1 (but 19.1.2 is highly recommended)
.
August 28, 2019, at 07:10 PM by Alan Morris - added scan to cloud storage failure for files greater than 4MB
Added line 31:
Changed line 34 from:
PC-16458
to:
PC-16352
Changed lines 36-37 from:
For customers that have enabled the LPD service on Windows Servers and are actively printing via it (e.g. Printing from UNIX systems).  The username associated with the print job would incorrectly include the IP address of the client, and this may stop users from being able to print, or incorrectly log these jobs.\\
Workarounds are available in [[#ipc-16458
| More info...]]
to:
Scan to Cloud Storage fails at some locations when the scan job file size is greater then 4MB.\\
[[#ipc-16352|
More info...]]
Changed line 39 from:
19.1.0
to:
19.0.7
Added line 44:
Changed line 47 from:
PC-16414
to:
PC-16458
Changed lines 49-50 from:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414|
More info...]]
to:
For customers that have enabled the LPD service on Windows Servers and are actively printing via it (e.g. Printing from UNIX systems).  The username associated with the print job would incorrectly include the IP address of the client, and this may stop users from being able to print, or incorrectly log these jobs.\\
Workarounds are available in [[#ipc-16458
| More info...]]
Changed lines 52-54 from:
19.0.0
(:cell class=unresolved :)
Open
to:
19.1.0
(:cell class=resolved :)
Resolved
Changed lines 56-57 from:
Hot fix\\
available
to:
19.1.2
Changed line 59 from:
ZD-918583
to:
PC-16414
Changed lines 61-62 from:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
to:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414| More info...]]
Changed lines 65-66 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 68-70 from:
Documentation\\
update\\
19.1.1
to:
Hot fix\\
available
Changed line 72 from:
PC-16334
to:
ZD-918583
Changed lines 74-75 from:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
Added lines 81-82:
Documentation\\
update\\
Changed line 86 from:
PC-16244
to:
PC-16334
Changed lines 88-90 from:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
\\
[[#ipc-16244| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
Changed line 98 from:
PC-15889
to:
PC-16244
Changed line 100 from:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
to:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
Changed line 102 from:
[[#ipc-15889| More info...]]
to:
[[#ipc-16244| More info...]]
Changed line 104 from:
19.0.4
to:
19.0.0
Changed line 108 from:
19.0.5
to:
19.1.1
Changed line 111 from:
PC-15713
to:
PC-15889
Changed line 113 from:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
to:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
Changed line 115 from:
[[#ipc-15713| More info...]]
to:
[[#ipc-15889| More info...]]
Changed line 117 from:
19.0.0
to:
19.0.4
Changed line 121 from:
19.0.4
to:
19.0.5
Changed line 124 from:
PC-15736
to:
PC-15713
Changed line 126 from:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
to:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time
Changed line 128 from:
[[#ipc-15736| More info...]]
to:
[[#ipc-15713| More info...]]
Changed line 134 from:
19.0.3
to:
19.0.4
Changed line 137 from:
ACA-803
to:
PC-15736
Changed line 139 from:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
to:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
Changed line 141 from:
[[#iaca-803| More info...]]
to:
[[#ipc-15736| More info...]]
Changed line 150 from:
PC-15711
to:
ACA-803
Changed line 152 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 154 from:
[[#ipc-15711| More info...]]
to:
[[#iaca-803| More info...]]
Changed lines 157-158 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 160 from:
Workaround
to:
19.0.3
Changed line 163 from:
PC-15712
to:
PC-15711
Changed line 165 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
Changed line 167 from:
[[#ipc-15712| More info...]]
to:
[[#ipc-15711| More info...]]
Changed lines 170-171 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 173 from:
19.0.3
to:
Workaround
Changed line 176 from:
PC-15617
to:
PC-15712
Changed lines 178-180 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 182-183 from:
macOS\\
10
.13.4
to:
19.0.0
Changed lines 186-187 from:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
to:
19.0.3
Changed line 189 from:
PC-15699
to:
PC-15617
Changed lines 191-193 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 193-194 from:
19.0.0
to:
macOS\\
10
.13.4
Changed lines 198-199 from:
19.0.3
to:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 202 from:
PC-15674
to:
PC-15699
Changed line 204 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 206 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed line 208 from:
19.0.1
to:
19.0.0
Changed line 212 from:
19.0.2
to:
19.0.3
Changed line 215 from:
ACA-548
to:
PC-15674
Changed lines 217-219 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed line 221 from:
18.3
to:
19.0.1
Changed line 225 from:
19.0.4
to:
19.0.2
Changed line 228 from:
PC-15524
to:
ACA-548
Changed lines 230-232 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed line 232 from:
18.3.6
to:
18.3
Changed line 236 from:
18.3.8
to:
19.0.4
Changed line 239 from:
PC-15206
to:
PC-15524
Changed line 241 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 243 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 245 from:
18.3
to:
18.3.6
Changed line 249 from:
18.3.7
to:
18.3.8
Changed line 252 from:
PC-14851
to:
PC-15206
Changed line 254 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 256 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 258 from:
18.2.5
to:
18.3
Changed line 265 from:
PC-15220
to:
PC-14851
Changed lines 267-268 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 269 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 271-273 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 275-276 from:
Jan 26\\
2019
to:
18.3.7
Changed line 278 from:
PC-15179
to:
PC-15220
Changed lines 280-281 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 283 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 286 from:
Jan 31\\
to:
Jan 23\\
Changed lines 291-292 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 295 from:
PC-14841
to:
PC-15179
Changed line 297 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 299 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 301-303 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 307-308 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 311 from:
PC-15040
to:
PC-14841
Changed lines 313-314 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 317 from:
18.3.2
to:
18.2.3
Changed line 321 from:
19.0.0
to:
18.3.3
Changed line 324 from:
PC-14874
to:
PC-15040
Changed lines 326-328 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 329 from:
18.2.6
to:
18.3.2
Changed line 333 from:
18.3.2
to:
19.0.0
Changed line 336 from:
PC-14600
to:
PC-14874
Changed lines 338-339 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 342 from:
All
to:
18.2.6
Changed line 349 from:
PC-14580
to:
PC-14600
Changed lines 351-353 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 358-359 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 361 from:
PC-14526
to:
PC-14580
Changed line 363 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 365 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 367 from:
18.2.4
to:
All
Changed lines 371-372 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 375 from:
PC-14525
to:
PC-14526
Changed line 377 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 379 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 381 from:
18.1
to:
18.2.4
Changed lines 385-386 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 388 from:
PC-14440
to:
PC-14525
Changed line 390 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 392 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 394 from:
18.2.3
to:
18.1
Changed lines 398-399 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 402-403 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 404 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 406 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 408 from:
18.0.5
to:
18.2.3
Changed line 412 from:
19.0.0
to:
18.2.6
Changed lines 415-416 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 418 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 420 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 422 from:
N/A
to:
18.0.5
Changed line 426 from:
18.3.6
to:
19.0.0
Changed line 429 from:
PC-14295
to:
PC-13923
Changed line 431 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 433 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 435 from:
18.2.0
to:
N/A
Changed line 439 from:
18.2.4
to:
18.3.6
Changed line 442 from:
PC-14220
to:
PC-14295
Changed line 444 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 446 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 448 from:
18.1.4
to:
18.2.0
Changed line 452 from:
18.2.3
to:
18.2.4
Changed line 455 from:
PC-14161
to:
PC-14220
Changed line 457 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 459 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 461 from:
MF 18.2.0
to:
18.1.4
Changed line 465 from:
18.2.1
to:
18.2.3
Changed line 468 from:
PC-14091
to:
PC-14161
Changed line 470 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 472 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 474-476 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 478:
18.2.1
Changed line 481 from:
PC-13934
to:
PC-14091
Changed line 483 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 485 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 487-489 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 490:
18.2.3
Changed line 493 from:
BA-1863
to:
PC-13934
Changed line 495 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 497 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed line 499 from:
Nov 2018
to:
18.2
Changed line 503 from:
18.3
to:
18.2.3
Changed line 506 from:
PC-13687
to:
BA-1863
Changed line 508 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 510 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed line 512 from:
18.1.1
to:
Nov 2018
Changed line 516 from:
18.1.2
to:
18.3
Changed line 519 from:
PC-13542
to:
PC-13687
Changed line 521 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 523 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 525 from:
18.0.4
to:
18.1.1
Changed line 529 from:
18.1.3
to:
18.1.2
Changed line 532 from:
PC-13437
to:
PC-13542
Changed line 534 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 536 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 539-540 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 542:
18.1.3
Changed line 545 from:
PC-13311
to:
PC-13437
Changed line 547 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 549 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 551-555 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 554-555:
Chrome \\
67.0.3396.99
Changed line 557 from:
PC-13231
to:
PC-13311
Changed line 559 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 561 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 563-564 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 569-570 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 573 from:
PC-13037
to:
PC-13231
Changed line 575 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 577 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 579-580 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 584 from:
18.0.4
to:
18.0.3
Changed line 587 from:
PC-12987
to:
PC-13037
Changed line 589 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 591 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 593 from:
17.3.4
to:
All versions
Changed line 597 from:
18.0.5
to:
18.0.4
Changed line 600 from:
PC-13066
to:
PC-12987
Changed line 602 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 604 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 606 from:
18.0
to:
17.3.4
Changed line 613 from:
PC-12935
to:
PC-13066
Changed line 615 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 617 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 619 from:
All versions
to:
18.0
Changed line 623 from:
17.4.4
to:
18.0.5
Changed line 626 from:
PC-12243
to:
PC-12935
Changed lines 628-630 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 636 from:
17.4.3
to:
17.4.4
Changed line 639 from:
PC-12505
to:
PC-12243
Changed lines 641-644 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 644-645 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 647:
17.4.3
Changed line 650 from:
PC-12292
to:
PC-12505
Changed lines 652-655 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 657-662 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 660-663:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 663 from:
PC-12290
to:
PC-12292
Changed lines 665-667 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 674-677 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 680 from:
PC-12181
to:
PC-12290
Changed line 682 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 684 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 686-687 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 693-694 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 699 from:
PC-12173
to:
PC-12181
Changed line 701 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 703 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 705-709 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 710-713 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 714 from:
PC-11381
to:
PC-12173
Changed line 716 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 718 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 720-723 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 727-730 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 733 from:
PC-10959
to:
PC-11381
Changed line 735 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 737 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 739-742 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 746-761:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 797-807:
[[#ipc-16352]]


!!!PC-16352
\\
\\
When scan files from PaperCut Integrated Scanning are greater than 4MB, the file transfer consists of multiple packet uploads.  At some locations using the PaperCut Scan to Cloud Storage feature,  the second packet upload fails.


This has now also been resolved in 19.1.2.

August 22, 2019, at 12:16 PM by timg - Updated PC-16458 to resolved
Changed lines 39-40 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 42-43 from:
Workaround\\
available
to:
19.1.2
Added lines 812-814:

'''Update:''' Please note that this has now been resolved in the 19.1.2 release.

August 22, 2019, at 05:23 AM by 193.114.149.158 -
Changed lines 35-36 from:
For customers who have enabled the LPD Service and are actively using it, ''and'' are using PaperCut build 19.1.0 or later, the IP address of the job gets included in the PaperCut username.\\
[[#ipc-16458|
More info...]]
to:
For customers that have enabled the LPD service on Windows Servers and are actively printing via it (e.g. Printing from UNIX systems).  The username associated with the print job would incorrectly include the IP address of the client, and this may stop users from being able to print, or incorrectly log these jobs.\\
Workarounds are available in
[[#ipc-16458| More info...]]
August 22, 2019, at 03:56 AM by timg - Added PC-16458
Changed line 33 from:
PC-16414
to:
PC-16458
Changed lines 35-36 from:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414| More info...]]
to:
For customers who have enabled the LPD Service and are actively using it, ''and'' are using PaperCut build 19.1.0 or later, the IP address of the job gets included in the PaperCut username.\\
[[#ipc-16458| More info...]]
Changed line 38 from:
19.0.0
to:
19.1.0
Changed line 42 from:
Hot fix\\
to:
Workaround\\
Changed line 46 from:
ZD-918583
to:
PC-16414
Changed lines 48-49 from:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
to:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414| More info...]]
Changed lines 52-53 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 55-57 from:
Documentation\\
update\\
19.1.1
to:
Hot fix\\
available
Changed line 59 from:
PC-16334
to:
ZD-918583
Changed lines 61-62 from:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
Added lines 68-69:
Documentation\\
update\\
Changed line 73 from:
PC-16244
to:
PC-16334
Changed lines 75-77 from:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
\\
[[#ipc-16244| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
Changed line 85 from:
PC-15889
to:
PC-16244
Changed line 87 from:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
to:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
Changed line 89 from:
[[#ipc-15889| More info...]]
to:
[[#ipc-16244| More info...]]
Changed line 91 from:
19.0.4
to:
19.0.0
Changed line 95 from:
19.0.5
to:
19.1.1
Changed line 98 from:
PC-15713
to:
PC-15889
Changed line 100 from:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
to:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
Changed line 102 from:
[[#ipc-15713| More info...]]
to:
[[#ipc-15889| More info...]]
Changed line 104 from:
19.0.0
to:
19.0.4
Changed line 108 from:
19.0.4
to:
19.0.5
Changed line 111 from:
PC-15736
to:
PC-15713
Changed line 113 from:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
to:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time
Changed line 115 from:
[[#ipc-15736| More info...]]
to:
[[#ipc-15713| More info...]]
Changed line 121 from:
19.0.3
to:
19.0.4
Changed line 124 from:
ACA-803
to:
PC-15736
Changed line 126 from:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
to:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
Changed line 128 from:
[[#iaca-803| More info...]]
to:
[[#ipc-15736| More info...]]
Changed line 137 from:
PC-15711
to:
ACA-803
Changed line 139 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 141 from:
[[#ipc-15711| More info...]]
to:
[[#iaca-803| More info...]]
Changed lines 144-145 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 147 from:
Workaround
to:
19.0.3
Changed line 150 from:
PC-15712
to:
PC-15711
Changed line 152 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
Changed line 154 from:
[[#ipc-15712| More info...]]
to:
[[#ipc-15711| More info...]]
Changed lines 157-158 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 160 from:
19.0.3
to:
Workaround
Changed line 163 from:
PC-15617
to:
PC-15712
Changed lines 165-167 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 169-170 from:
macOS\\
10
.13.4
to:
19.0.0
Changed lines 173-174 from:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
to:
19.0.3
Changed line 176 from:
PC-15699
to:
PC-15617
Changed lines 178-180 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 180-181 from:
19.0.0
to:
macOS\\
10
.13.4
Changed lines 185-186 from:
19.0.3
to:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 189 from:
PC-15674
to:
PC-15699
Changed line 191 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 193 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed line 195 from:
19.0.1
to:
19.0.0
Changed line 199 from:
19.0.2
to:
19.0.3
Changed line 202 from:
ACA-548
to:
PC-15674
Changed lines 204-206 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed line 208 from:
18.3
to:
19.0.1
Changed line 212 from:
19.0.4
to:
19.0.2
Changed line 215 from:
PC-15524
to:
ACA-548
Changed lines 217-219 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed line 219 from:
18.3.6
to:
18.3
Changed line 223 from:
18.3.8
to:
19.0.4
Changed line 226 from:
PC-15206
to:
PC-15524
Changed line 228 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 230 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 232 from:
18.3
to:
18.3.6
Changed line 236 from:
18.3.7
to:
18.3.8
Changed line 239 from:
PC-14851
to:
PC-15206
Changed line 241 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 243 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 245 from:
18.2.5
to:
18.3
Changed line 252 from:
PC-15220
to:
PC-14851
Changed lines 254-255 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 256 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 258-260 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 262-263 from:
Jan 26\\
2019
to:
18.3.7
Changed line 265 from:
PC-15179
to:
PC-15220
Changed lines 267-268 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 270 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 273 from:
Jan 31\\
to:
Jan 23\\
Changed lines 278-279 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 282 from:
PC-14841
to:
PC-15179
Changed line 284 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 286 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 288-290 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 294-295 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 298 from:
PC-15040
to:
PC-14841
Changed lines 300-301 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 304 from:
18.3.2
to:
18.2.3
Changed line 308 from:
19.0.0
to:
18.3.3
Changed line 311 from:
PC-14874
to:
PC-15040
Changed lines 313-315 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 316 from:
18.2.6
to:
18.3.2
Changed line 320 from:
18.3.2
to:
19.0.0
Changed line 323 from:
PC-14600
to:
PC-14874
Changed lines 325-326 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 329 from:
All
to:
18.2.6
Changed line 336 from:
PC-14580
to:
PC-14600
Changed lines 338-340 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 345-346 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 348 from:
PC-14526
to:
PC-14580
Changed line 350 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 352 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 354 from:
18.2.4
to:
All
Changed lines 358-359 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 362 from:
PC-14525
to:
PC-14526
Changed line 364 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 366 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 368 from:
18.1
to:
18.2.4
Changed lines 372-373 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 375 from:
PC-14440
to:
PC-14525
Changed line 377 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 379 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 381 from:
18.2.3
to:
18.1
Changed lines 385-386 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 389-390 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 391 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 393 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 395 from:
18.0.5
to:
18.2.3
Changed line 399 from:
19.0.0
to:
18.2.6
Changed lines 402-403 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 405 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 407 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 409 from:
N/A
to:
18.0.5
Changed line 413 from:
18.3.6
to:
19.0.0
Changed line 416 from:
PC-14295
to:
PC-13923
Changed line 418 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 420 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 422 from:
18.2.0
to:
N/A
Changed line 426 from:
18.2.4
to:
18.3.6
Changed line 429 from:
PC-14220
to:
PC-14295
Changed line 431 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 433 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 435 from:
18.1.4
to:
18.2.0
Changed line 439 from:
18.2.3
to:
18.2.4
Changed line 442 from:
PC-14161
to:
PC-14220
Changed line 444 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 446 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 448 from:
MF 18.2.0
to:
18.1.4
Changed line 452 from:
18.2.1
to:
18.2.3
Changed line 455 from:
PC-14091
to:
PC-14161
Changed line 457 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 459 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 461-463 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 465:
18.2.1
Changed line 468 from:
PC-13934
to:
PC-14091
Changed line 470 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 472 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 474-476 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 477:
18.2.3
Changed line 480 from:
BA-1863
to:
PC-13934
Changed line 482 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 484 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed line 486 from:
Nov 2018
to:
18.2
Changed line 490 from:
18.3
to:
18.2.3
Changed line 493 from:
PC-13687
to:
BA-1863
Changed line 495 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 497 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed line 499 from:
18.1.1
to:
Nov 2018
Changed line 503 from:
18.1.2
to:
18.3
Changed line 506 from:
PC-13542
to:
PC-13687
Changed line 508 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 510 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 512 from:
18.0.4
to:
18.1.1
Changed line 516 from:
18.1.3
to:
18.1.2
Changed line 519 from:
PC-13437
to:
PC-13542
Changed line 521 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 523 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 526-527 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 529:
18.1.3
Changed line 532 from:
PC-13311
to:
PC-13437
Changed line 534 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 536 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 538-542 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 541-542:
Chrome \\
67.0.3396.99
Changed line 544 from:
PC-13231
to:
PC-13311
Changed line 546 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 548 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 550-551 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 556-557 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 560 from:
PC-13037
to:
PC-13231
Changed line 562 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 564 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 566-567 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 571 from:
18.0.4
to:
18.0.3
Changed line 574 from:
PC-12987
to:
PC-13037
Changed line 576 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 578 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 580 from:
17.3.4
to:
All versions
Changed line 584 from:
18.0.5
to:
18.0.4
Changed line 587 from:
PC-13066
to:
PC-12987
Changed line 589 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 591 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 593 from:
18.0
to:
17.3.4
Changed line 600 from:
PC-12935
to:
PC-13066
Changed line 602 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 604 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 606 from:
All versions
to:
18.0
Changed line 610 from:
17.4.4
to:
18.0.5
Changed line 613 from:
PC-12243
to:
PC-12935
Changed lines 615-617 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 623 from:
17.4.3
to:
17.4.4
Changed line 626 from:
PC-12505
to:
PC-12243
Changed lines 628-631 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 631-632 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 634:
17.4.3
Changed line 637 from:
PC-12292
to:
PC-12505
Changed lines 639-642 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 644-649 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 647-650:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 650 from:
PC-12290
to:
PC-12292
Changed lines 652-654 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 661-664 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 667 from:
PC-12181
to:
PC-12290
Changed line 669 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 671 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 673-674 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 680-681 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
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PC-12173
to:
PC-12181
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You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
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[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 692-696 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
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MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
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PC-11381
to:
PC-12173
Changed line 703 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
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[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 707-710 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 714-717 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 720 from:
PC-10959
to:
PC-11381
Changed line 722 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 724 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
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MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 733-748:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 784-812:


[[#ipc-16458]]

\\
\\

!!!PC-16458: For customers who have enabled the LPD Service and are actively using it, ''and'' are using PaperCut build 19.1.0 or later, the IP address of the job gets included in the PaperCut username.

This can cause issues if you're expecting to track jobs based on the username e.g. 'tim' - rather than the username and the IP address as it appears in the print queue e.g. 'tim (10.1.10.13)'.

If you are using the [[https://www.papercut.com/kb/Main/PaperCutLPDService|PaperCut LPD Service]] you can workaround this issue by:
#Make sure that you're using the latest LPD Service version, by running the installer in @@[app-path]\providers\lpd\win\pc-lpd-installer.exe@@
#Edit the LPD Service config file: @@[app-path]\PaperCut LPD Service\pc-lpd.config@@
#Add the line @@[=RemoveHostAddress=] = true@@ (and save the config file)
#'''''Restart''''' the LPD Service

This will remove the IP address from the username - both in the Print Queue view and also from the PaperCut logs - so that tracking against the usual username e.g. 'tim'  will continue. This method strips out the IP address at the LPD Service level.

If you're using the Microsoft LPD Service - or if you still want the IP address to show in the username at the OS level for other reasons (other integrations or workflows), there is also an alternative workaround:
#Log into the PaperCut admin interface
#Go to the Options tab
#Go to the Config Editor (Advanced) action
#Search for the @@system.normalize-network-username-regex@@ config key
#Enter a value of @@^([^\s]+)@@ and then click 'update'

This second workaround is taken from Example 5 on the [[https://www.papercut.com/kb/Main/NormalizingUsernamesFromPrintUsage|Normalizing Usernames]] KB article.

This will mean that the username in the print queue is untouched - however when PaperCut receives the job for tracking, it strips out the IP address at the App Server level.
August 20, 2019, at 01:35 AM by timg - Update on Payment Gateway Documentation - ZD-918583
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(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 56-57 from:
update
to:
update\\
19.1.1
Added lines 806-807:

'''Update:''' this has now been clarified within the config files included with the latest version of the payment gateway.
August 20, 2019, at 01:02 AM by timg - Updated following 19.1.1 release
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(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 68:
19.1.1
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(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
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Planned for\\
19.1.0\\
Workaround\\
available
to:
19.1.1
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(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 209:
19.0.4
Changed lines 817-819 from:
If your [=TouchNet OneCard=] VIP gateway is configured for account types of @@track2Data@@  then you will experience balance and transaction failures on those accounts. This is still under investigation. Please contact PaperCut Support if you think you are experiencing this problem

to:
If your [=TouchNet OneCard=] VIP gateway is configured for account types of @@track2Data@@  then you will experience balance and transaction failures on those accounts.

Note that this has now been resolved in 19.1.1


Changed line 842 from:
If you are unsure if this is the problem with your server or adding this does not resolve the problem after a server restart please [[https://support.papercut.com|contact us]] and we'll help to find the performance problem.
to:
This has now also been resolved in 19.1.1.
August 16, 2019, at 02:05 AM by timg - Added PC-16414: Font color on the input fields on a Release Station gets customized incorrectly
Changed line 33 from:
ZD-918583
to:
PC-16414
Changed lines 35-36 from:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
to:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414| More info...]]
Changed lines 39-41 from:
(:cell class=resolved :)
Resolved in\\
documentation
to:
(:cell class=unresolved :)
Open
Changed lines 42-43 from:
Next version of PaperCut
to:
Hot fix\\
available
Changed line 46 from:
PC-16334
to:
ZD-918583
Changed lines 48-49 from:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
Changed lines 53-54 from:
Under\\
investigation
to:
Open
Changed lines 55-56 from:
TBA
to:
Documentation\\
update
Changed line 59 from:
PC-16244
to:
PC-16334
Changed lines 61-63 from:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
\\
[[#ipc-16244| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
Changed lines 65-66 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Deleted line 67:
Next version of PaperCut
Changed line 70 from:
PC-15889
to:
PC-16244
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When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
to:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
Changed line 74 from:
[[#ipc-15889| More info...]]
to:
[[#ipc-16244| More info...]]
Changed lines 76-78 from:
19.0.4
(:cell class=resolved :)
Resolved
to:
19.0.0
(:cell class=unresolved :)
Open
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19.0.5
to:
Planned for\\
19.1.0\\
Workaround\\
available
Changed line 86 from:
PC-15713
to:
PC-15889
Changed line 88 from:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
to:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
Changed line 90 from:
[[#ipc-15713| More info...]]
to:
[[#ipc-15889| More info...]]
Changed line 92 from:
19.0.0
to:
19.0.4
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19.0.4
to:
19.0.5
Changed line 99 from:
PC-15736
to:
PC-15713
Changed line 101 from:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
to:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time
Changed line 103 from:
[[#ipc-15736| More info...]]
to:
[[#ipc-15713| More info...]]
Changed line 109 from:
19.0.3
to:
19.0.4
Changed line 112 from:
ACA-803
to:
PC-15736
Changed line 114 from:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
to:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
Changed line 116 from:
[[#iaca-803| More info...]]
to:
[[#ipc-15736| More info...]]
Changed line 125 from:
PC-15711
to:
ACA-803
Changed line 127 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 129 from:
[[#ipc-15711| More info...]]
to:
[[#iaca-803| More info...]]
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(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
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Workaround
to:
19.0.3
Changed line 138 from:
PC-15712
to:
PC-15711
Changed line 140 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
Changed line 142 from:
[[#ipc-15712| More info...]]
to:
[[#ipc-15711| More info...]]
Changed lines 145-146 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
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19.0.3
to:
Workaround
Changed line 151 from:
PC-15617
to:
PC-15712
Changed lines 153-155 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 157-158 from:
macOS\\
10
.13.4
to:
19.0.0
Changed lines 161-162 from:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
to:
19.0.3
Changed line 164 from:
PC-15699
to:
PC-15617
Changed lines 166-168 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 168-169 from:
19.0.0
to:
macOS\\
10
.13.4
Changed lines 173-174 from:
19.0.3
to:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 177 from:
PC-15674
to:
PC-15699
Changed line 179 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 181 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
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19.0.1
to:
19.0.0
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19.0.2
to:
19.0.3
Changed line 190 from:
ACA-548
to:
PC-15674
Changed lines 192-194 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed lines 196-198 from:
18.3
(:cell class=unresolved :)
Open
to:
19.0.1
(:cell class=resolved :)
Resolved
Added line 200:
19.0.2
Changed line 203 from:
PC-15524
to:
ACA-548
Changed lines 205-207 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed lines 207-209 from:
18.3.6
(:cell class=resolved :)
Resolved
to:
18.3
(:cell class=unresolved :)
Open
Deleted line 210:
18.3.8
Changed line 213 from:
PC-15206
to:
PC-15524
Changed line 215 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 217 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 219 from:
18.3
to:
18.3.6
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18.3.7
to:
18.3.8
Changed line 226 from:
PC-14851
to:
PC-15206
Changed line 228 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 230 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
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18.2.5
to:
18.3
Changed line 239 from:
PC-15220
to:
PC-14851
Changed lines 241-242 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 243 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 245-247 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 249-250 from:
Jan 26\\
2019
to:
18.3.7
Changed line 252 from:
PC-15179
to:
PC-15220
Changed lines 254-255 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 257 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 260 from:
Jan 31\\
to:
Jan 23\\
Changed lines 265-266 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 269 from:
PC-14841
to:
PC-15179
Changed line 271 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 273 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 275-277 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 281-282 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 285 from:
PC-15040
to:
PC-14841
Changed lines 287-288 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 291 from:
18.3.2
to:
18.2.3
Changed line 295 from:
19.0.0
to:
18.3.3
Changed line 298 from:
PC-14874
to:
PC-15040
Changed lines 300-302 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
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18.2.6
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18.3.2
Changed line 307 from:
18.3.2
to:
19.0.0
Changed line 310 from:
PC-14600
to:
PC-14874
Changed lines 312-313 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 316 from:
All
to:
18.2.6
Changed line 323 from:
PC-14580
to:
PC-14600
Changed lines 325-327 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 332-333 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 335 from:
PC-14526
to:
PC-14580
Changed line 337 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
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[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 341 from:
18.2.4
to:
All
Changed lines 345-346 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 349 from:
PC-14525
to:
PC-14526
Changed line 351 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 353 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 355 from:
18.1
to:
18.2.4
Changed lines 359-360 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 362 from:
PC-14440
to:
PC-14525
Changed line 364 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
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[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 368 from:
18.2.3
to:
18.1
Changed lines 372-373 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 376-377 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 378 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 380 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 382 from:
18.0.5
to:
18.2.3
Changed line 386 from:
19.0.0
to:
18.2.6
Changed lines 389-390 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 392 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 394 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 396 from:
N/A
to:
18.0.5
Changed line 400 from:
18.3.6
to:
19.0.0
Changed line 403 from:
PC-14295
to:
PC-13923
Changed line 405 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 407 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 409 from:
18.2.0
to:
N/A
Changed line 413 from:
18.2.4
to:
18.3.6
Changed line 416 from:
PC-14220
to:
PC-14295
Changed line 418 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 420 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 422 from:
18.1.4
to:
18.2.0
Changed line 426 from:
18.2.3
to:
18.2.4
Changed line 429 from:
PC-14161
to:
PC-14220
Changed line 431 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 433 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 435 from:
MF 18.2.0
to:
18.1.4
Changed line 439 from:
18.2.1
to:
18.2.3
Changed line 442 from:
PC-14091
to:
PC-14161
Changed line 444 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 446 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 448-450 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 452:
18.2.1
Changed line 455 from:
PC-13934
to:
PC-14091
Changed line 457 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 459 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 461-463 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 464:
18.2.3
Changed line 467 from:
BA-1863
to:
PC-13934
Changed line 469 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 471 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed line 473 from:
Nov 2018
to:
18.2
Changed line 477 from:
18.3
to:
18.2.3
Changed line 480 from:
PC-13687
to:
BA-1863
Changed line 482 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 484 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed line 486 from:
18.1.1
to:
Nov 2018
Changed line 490 from:
18.1.2
to:
18.3
Changed line 493 from:
PC-13542
to:
PC-13687
Changed line 495 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 497 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 499 from:
18.0.4
to:
18.1.1
Changed line 503 from:
18.1.3
to:
18.1.2
Changed line 506 from:
PC-13437
to:
PC-13542
Changed line 508 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 510 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 513-514 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 516:
18.1.3
Changed line 519 from:
PC-13311
to:
PC-13437
Changed line 521 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 523 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 525-529 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 528-529:
Chrome \\
67.0.3396.99
Changed line 531 from:
PC-13231
to:
PC-13311
Changed line 533 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 535 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 537-538 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 543-544 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 547 from:
PC-13037
to:
PC-13231
Changed line 549 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 551 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 553-554 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 558 from:
18.0.4
to:
18.0.3
Changed line 561 from:
PC-12987
to:
PC-13037
Changed line 563 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 565 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 567 from:
17.3.4
to:
All versions
Changed line 571 from:
18.0.5
to:
18.0.4
Changed line 574 from:
PC-13066
to:
PC-12987
Changed line 576 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 578 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 580 from:
18.0
to:
17.3.4
Changed line 587 from:
PC-12935
to:
PC-13066
Changed line 589 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 591 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 593 from:
All versions
to:
18.0
Changed line 597 from:
17.4.4
to:
18.0.5
Changed line 600 from:
PC-12243
to:
PC-12935
Changed lines 602-604 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 610 from:
17.4.3
to:
17.4.4
Changed line 613 from:
PC-12505
to:
PC-12243
Changed lines 615-618 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 618-619 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 621:
17.4.3
Changed line 624 from:
PC-12292
to:
PC-12505
Changed lines 626-629 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 631-636 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 634-637:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 637 from:
PC-12290
to:
PC-12292
Changed lines 639-641 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 648-651 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 654 from:
PC-12181
to:
PC-12290
Changed line 656 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 658 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 660-661 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 667-668 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 673 from:
PC-12173
to:
PC-12181
Changed line 675 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 677 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 679-683 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 684-687 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 688 from:
PC-11381
to:
PC-12173
Changed line 690 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 692 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 694-697 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 701-704 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 707 from:
PC-10959
to:
PC-11381
Changed line 709 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 711 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 713-716 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 720-735:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 771-785:


[[#ipc-16414]]

\\
\\

!!!PC-16414: Font color on the input fields on a Release Station gets customized to the font color of the non-input text

When customising the Release Station software (e.g. using the ''second'' Step 1 from the [[https://www.papercut.com/support/resources/manuals/ng-mf/releasestation/topics/release-station-install-windows.html|Installing the Release Station]] article), if you're using the '''''font-color''''' customization to change the font color of text, you'll find that prior to 19.x, this did not impact the input fields (they would remain black text on the white input box background).

However since 19.0, that customization now impacts the input field text - for example if you're running 19.0.1 and you have customized the release station to use grey text, you'll find that the input box (e.g. username and password) text will also be grey.

We're hoping to fix this in the next release of PaperCut - in the meantime we have a hot fix if required!

August 12, 2019, at 12:03 AM by Ryan Reichenberg - Authorize SHA-256 should be 512
August 12, 2019, at 12:03 AM by Ryan Reichenberg - Authorize SHA-256 should be 512
Changed lines 1049-1050 from:
->Authorize.Net is phasing out the MD5 based transHash element in favor of the SHA-256 based transHashSHA2. The setting in the Merchant Interface which controls the MD5 Hash option will be removed by the end of January 2019, and the transHash element will stop returning values from '''March 14,2019''' according to their support site above.
to:
->Authorize.Net is phasing out the MD5 based transHash element in favor of the SHA-512 based transHashSHA2. The setting in the Merchant Interface which controls the MD5 Hash option will be removed by the end of January 2019, and the transHash element will stop returning values from '''March 14,2019''' according to their support site above.
Changed lines 1053-1055 from:
PaperCut will support the new SHA-256 signature with the '''updated Payment Gateway module'''. This build is for new SHA2 key hashing changes for Authorize.Net Payment gateway. Though this build will support both SHA2 and existing MD5 keys, we highly recommend that you obtain the new 'Signature Key' from the Authorize.Net Merchant Interface, as Authorize.Net will stop processing MD5 hash key by '''March 14,2019''' according to their support site above.

'''''Please ensure that you switch to the new SHA-256 signature prior to this date'''''
to:
PaperCut will support the new SHA-512 signature with the '''updated Payment Gateway module'''. This build is for new SHA2 key hashing changes for Authorize.Net Payment gateway. Though this build will support both SHA2 and existing MD5 keys, we highly recommend that you obtain the new 'Signature Key' from the Authorize.Net Merchant Interface, as Authorize.Net will stop processing MD5 hash key by '''March 14,2019''' according to their support site above.

'''''Please ensure that you switch to the new SHA-512 signature prior to this date'''''
August 07, 2019, at 01:24 AM by Priyanka - Updated the link for Job Ticketing Known issues page
August 07, 2019, at 01:24 AM by Priyanka - Updated the link for Job Ticketing Known issues page
Changed line 11 from:
*[[https://www.papercut.com/support/resources/manuals/job-ticketing/jobticketing/menu/print-room-known-issues.html|Job Ticketing]]
to:
*[[https://www.papercut.com/kb/Main/JobTicketingKnownIssue|Job Ticketing]]
August 02, 2019, at 04:53 AM by timg - Formatting
Changed lines 768-776 from:
Make sure your @@vend-money-url@@  setting ends with @@/transactions/onecard/vendmoney/process@@  and  @@balance-inquiry-url@@ setting ends with @@/transactions/onecard/inquiry/process@@. Then restart your PaperCut MF/NG server.
to:
Make sure your '''vend-money-url''' setting ends with @@/transactions/onecard/vendmoney/process@@  and '''balance-inquiry-url''' setting ends with @@/transactions/onecard/inquiry/process@@.

For example:

@@touchnet-onecard.vend-money-url=https://www.test.com/api/transactions/onecard/vendmoney/process@@

@@touchnet-onecard.balance-inquiry-url=https://www.test.com/api/transactions/onecard/inquiry/process@@

Then restart your PaperCut MF/NG server.
August 02, 2019, at 04:03 AM by timg - Formatting
Changed line 33 from:
PC-16244
to:
ZD-918583
Changed line 36 from:
[[#ipc-16334-1| More info...]]
to:
[[#izd-918583| More info...]]
Changed lines 40-41 from:
Resolved via documentation
to:
Resolved in\\
documentation
Changed line 46 from:
PC-16244
to:
PC-16334
Changed lines 52-53 from:
(:cell class=resolved :)
Under investigation
to:
(:cell class=unresolved :)
Under\\
investigation
Changed lines 758-759 from:
[[#ipc-16244-1]]
to:
[[#izd-918583]]
Changed line 763 from:
!!!PC-16334: TouchNet Onecard VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect . 
to:
!!!ZD-918583: [=TouchNet OneCard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect . 
Changed lines 766-768 from:
We have seen several users who have not configured the above URL configuration settings in the TouchNet properties file correctly. Make sure your @@vend-money-url@@  setting ends with @@/transactions/onecard/vendmoney/process@@  and  @@balance-inquiry-url@@ setting ends with @@/transactions/onecard/inquiry/process@@. Then restart your PaperCut MF/NG server

to:
We have seen several users who have not configured the above URL settings in the [=TouchNet OneCard=] properties file correctly.

Make sure your @@vend-money-url@@  setting ends with @@/transactions/onecard/vendmoney/process@@  and  @@balance-inquiry-url@@ setting ends with @@/transactions/onecard/inquiry/process@@. Then restart your PaperCut MF/NG server.

Changed lines 773-774 from:
[[#ipc-16244]]
to:
[[#ipc-16334]]
Changed line 778 from:
!!!PC-16334: TouchNet Onecard VIP payment gateway users who are using track 2 card lookup  are experiencing problems
to:
!!!PC-16334: [=TouchNet OneCard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems
Changed line 781 from:
If your TouchNet OneCard VIP gateway is configured for account types of @@track2Data@@  then you will experience balance and transaction failures on those accounts. This is still under investigation. Please contact PaperCut Support if you think you are experiencing this problem
to:
If your [=TouchNet OneCard=] VIP gateway is configured for account types of @@track2Data@@  then you will experience balance and transaction failures on those accounts. This is still under investigation. Please contact PaperCut Support if you think you are experiencing this problem
Changed line 35 from:
TouchNet Onecard VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
to:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
Changed line 47 from:
TouchNet Onecard VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
to:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
August 02, 2019, at 03:46 AM by Alec - Add TouchNet OneCard issues
Changed lines 35-37 from:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
\\
[[#ipc-16244| More info...]]
to:
TouchNet Onecard VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#ipc-16334-1| More info...]]
Changed line 40 from:
Resolved
to:
Resolved via documentation
Changed line 45 from:
PC-15889
to:
PC-16244
Changed lines 47-49 from:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
\\
[[#ipc-15889
| More info...]]
to:
TouchNet Onecard VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334|
More info...]]
Changed line 50 from:
19.0.4
to:
19.0.0
Changed line 52 from:
Resolved
to:
Under investigation
Changed line 54 from:
19.0.5
to:
TBA
Changed line 57 from:
PC-15713
to:
PC-16244
Changed line 59 from:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
to:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
Changed line 61 from:
[[#ipc-15713| More info...]]
to:
[[#ipc-16244| More info...]]
Changed line 67 from:
19.0.4
to:
Next version of PaperCut
Changed line 70 from:
PC-15736
to:
PC-15889
Changed line 72 from:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way.
to:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
Changed line 74 from:
[[#ipc-15736| More info...]]
to:
[[#ipc-15889| More info...]]
Changed line 76 from:
19.0.0
to:
19.0.4
Changed line 80 from:
19.0.3
to:
19.0.5
Changed line 83 from:
ACA-803
to:
PC-15713
Changed line 85 from:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
to:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
Changed line 87 from:
[[#iaca-803| More info...]]
to:
[[#ipc-15713| More info...]]
Changed line 93 from:
19.0.3
to:
19.0.4
Changed line 96 from:
PC-15711
to:
PC-15736
Changed line 98 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way.
Changed line 100 from:
[[#ipc-15711| More info...]]
to:
[[#ipc-15736| More info...]]
Changed lines 103-104 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 106 from:
Workaround
to:
19.0.3
Changed line 109 from:
PC-15712
to:
ACA-803
Changed line 111 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 113 from:
[[#ipc-15712| More info...]]
to:
[[#iaca-803| More info...]]
Changed line 122 from:
PC-15617
to:
PC-15711
Changed lines 124-126 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
\\
[[#ipc-15711| More info...]]
Changed lines 128-131 from:
macOS\\
10
.13.4
(:cell class=resolved :)
Resolved
to:
19.0.0
(:cell class=unresolved :)
Open
Changed lines 132-133 from:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
to:
Workaround
Changed line 135 from:
PC-15699
to:
PC-15712
Changed line 137 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
Changed line 139 from:
[[#ipc-15699| More info...]]
to:
[[#ipc-15712| More info...]]
Changed line 148 from:
PC-15674
to:
PC-15617
Changed lines 150-152 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 152-153 from:
19.0.1
to:
macOS\\
10
.13.4
Changed lines 157-158 from:
19.0.2
to:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 161 from:
ACA-548
to:
PC-15699
Changed lines 163-165 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
Changed lines 167-169 from:
18.3
(:cell class=unresolved :)
Open
to:
19.0.0
(:cell class=resolved :)
Resolved
Added line 171:
19.0.3
Changed line 174 from:
PC-15524
to:
PC-15674
Changed line 176 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
Changed line 178 from:
[[#ipc-15524| More info...]]
to:
[[#ipc-15674| More info...]]
Changed line 180 from:
18.3.6
to:
19.0.1
Changed line 184 from:
18.3.8
to:
19.0.2
Changed line 187 from:
PC-15206
to:
ACA-548
Changed lines 189-191 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
\\
[[#ipc-15206| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed lines 192-193 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Deleted line 194:
18.3.7
Changed line 197 from:
PC-14851
to:
PC-15524
Changed line 199 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 201 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 203 from:
18.2.5
to:
18.3.6
Changed line 207 from:
18.3.7
to:
18.3.8
Changed line 210 from:
PC-15220
to:
PC-15206
Changed lines 212-213 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 214 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-15206| More info...]]
Changed lines 216-218 from:
From\\
Jan 23\\
2019
to:
18.3
Changed lines 220-221 from:
Jan 26\\
2019
to:
18.3.7
Changed line 223 from:
PC-15179
to:
PC-14851
Changed line 225 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 227 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 229-231 from:
From\\
Jan 31\\
2019
to:
18.2.5
Changed lines 233-234 from:
18.3.7\\
'''Action required'''
to:
18.3.7
Changed line 236 from:
PC-14841
to:
PC-15220
Changed lines 238-239 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 241 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15220| More info...]]
Changed lines 243-245 from:
18.2.3
to:
From\\
Jan 23\\
2019
Changed lines 249-250 from:
18.3.3
to:
Jan 26\\
2019
Changed line 253 from:
PC-15040
to:
PC-15179
Changed lines 255-256 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Authorize.Net is phasing out MD5 based transHash support
\\
[[#ipc-15179| More info...]]
Changed lines 259-261 from:
18.3.2
to:
From\\
Jan 31\\
2019
Changed lines 265-266 from:
19.0.0
to:
18.3.7\\
'''Action required'''
Changed line 269 from:
PC-14874
to:
PC-14841
Changed line 271 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
Changed line 273 from:
[[#i14874| More info...]]
to:
[[#ipc-14841| More info...]]
Changed line 275 from:
18.2.6
to:
18.2.3
Changed line 279 from:
18.3.2
to:
18.3.3
Changed line 282 from:
PC-14600
to:
PC-15040
Changed lines 284-285 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 287 from:
All
to:
18.3.2
Changed line 291 from:
18.3.2
to:
19.0.0
Changed line 294 from:
PC-14580
to:
PC-14874
Changed line 296 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
Changed line 298 from:
[[#i14580| More info...]]
to:
[[#i14874| More info...]]
Changed line 300 from:
All
to:
18.2.6
Changed lines 304-305 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 307 from:
PC-14526
to:
PC-14600
Changed lines 309-311 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
\\
[[#i14526| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed line 312 from:
18.2.4
to:
All
Changed line 316 from:
18.2.5
to:
18.3.2
Changed line 319 from:
PC-14525
to:
PC-14580
Changed line 321 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 323 from:
[[#i14525| More info...]]
to:
[[#i14580| More info...]]
Changed line 325 from:
18.1
to:
All
Changed lines 329-330 from:
19.0.0\\
[[#i14525| More info...]]
to:
Config change\\
[[#i14580| More info...]]
Changed line 333 from:
PC-14440
to:
PC-14526
Changed line 335 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 337 from:
[[#i14440| More info...]]
to:
[[#i14526| More info...]]
Changed line 339 from:
18.2.3
to:
18.2.4
Changed line 343 from:
18.2.6
to:
18.2.5
Changed lines 346-347 from:
PC-14214 \\
(was 13625)
to:
PC-14525
Changed line 348 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 350 from:
[[#i13625| More info...]]
to:
[[#i14525| More info...]]
Changed line 352 from:
18.0.5
to:
18.1
Changed lines 356-357 from:
19.0.0
to:
19.0.0\\
[[#i14525| More info...]]
Changed line 360 from:
PC-13923
to:
PC-14440
Changed line 362 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 364 from:
[[#i13923| More info...]]
to:
[[#i14440| More info...]]
Changed line 366 from:
N/A
to:
18.2.3
Changed line 370 from:
18.3.6
to:
18.2.6
Changed lines 373-374 from:
PC-14295
to:
PC-14214 \\
(was 13625)
Changed line 376 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 378 from:
[[#i14295| More info...]]
to:
[[#i13625| More info...]]
Changed line 380 from:
18.2.0
to:
18.0.5
Changed line 384 from:
18.2.4
to:
19.0.0
Changed line 387 from:
PC-14220
to:
PC-13923
Changed line 389 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 391 from:
[[#i14220| More info...]]
to:
[[#i13923| More info...]]
Changed line 393 from:
18.1.4
to:
N/A
Changed line 397 from:
18.2.3
to:
18.3.6
Changed line 400 from:
PC-14161
to:
PC-14295
Changed line 402 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 404 from:
[[#i14161| More info...]]
to:
[[#i14295| More info...]]
Changed line 406 from:
MF 18.2.0
to:
18.2.0
Changed line 410 from:
18.2.1
to:
18.2.4
Changed line 413 from:
PC-14091
to:
PC-14220
Changed line 415 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 417 from:
[[#i14091| More info...]]
to:
[[#i14220| More info...]]
Changed lines 419-421 from:
14.x or earlier
(
:cell class=unresolved :)
Workaround
to:
18.1.4
(:cell class=resolved
:)
Resolved
Added line 423:
18.2.3
Changed line 426 from:
PC-13934
to:
PC-14161
Changed line 428 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 430 from:
[[#i13934| More info...]]
to:
[[#i14161| More info...]]
Changed line 432 from:
18.2
to:
MF 18.2.0
Changed line 436 from:
18.2.3
to:
18.2.1
Changed line 439 from:
BA-1863
to:
PC-14091
Changed line 441 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 443 from:
[[#i1863| More info...]]
to:
[[#i14091| More info...]]
Changed lines 445-447 from:
Nov 2018
(:cell class=resolved :)
Resolved
to:
14.x or earlier
(:cell class=unresolved :)
Workaround
Deleted line 448:
18.3
Changed line 451 from:
PC-13687
to:
PC-13934
Changed line 453 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 455 from:
[[#i13687| More info...]]
to:
[[#i13934| More info...]]
Changed line 457 from:
18.1.1
to:
18.2
Changed line 461 from:
18.1.2 
to:
18.2.3
Changed line 464 from:
PC-13542
to:
BA-1863
Changed line 466 from:
Google Cloud Print status stuck as "Initializing"
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 468 from:
[[#i13542| More info...]]
to:
[[#i1863| More info...]]
Changed line 470 from:
18.0.4
to:
Nov 2018
Changed line 474 from:
18.1.3
to:
18.3
Changed line 477 from:
PC-13437
to:
PC-13687
Changed line 479 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 481 from:
[[#i13437| More info...]]
to:
[[#i13687| More info...]]
Changed lines 483-485 from:
18.0.4
(:cell class=unresolved :)
Open
to:
18.1.1
(:cell class=resolved :)
Resolved
Added line 487:
18.1.2
Changed line 490 from:
PC-13311
to:
PC-13542
Changed line 492 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
Google Cloud Print status stuck as "Initializing"
Changed line 494 from:
[[#i13311| More info...]]
to:
[[#i13542| More info...]]
Changed lines 496-498 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
to:
18.0.4
Changed lines 500-501 from:
Chrome \\
67
.0.3396.99
to:
18.1.3
Changed line 503 from:
PC-13231
to:
PC-13437
Changed line 505 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 507 from:
[[#i13231| More info...]]
to:
[[#i13437| More info...]]
Changed lines 509-512 from:
MF 18.0.2 \\
(Build 42955
)
(:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved :
)
Open
Deleted line 512:
18.0.3
Changed line 515 from:
PC-13037
to:
PC-13311
Changed line 517 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Users color selection ignored when printing from the Chrome browser on Windows 
Changed line 519 from:
[[#i13037| More info...]]
to:
[[#i13311| More info...]]
Changed lines 521-522 from:
All versions
(:cell
class=resolved:)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
(:cell
class=resolved :)
Changed lines 527-528 from:
18.0.4
to:
Chrome \\
67
.0.3396.99
Changed line 531 from:
PC-12987
to:
PC-13231
Changed line 533 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 535 from:
[[#i12987| More info...]]
to:
[[#i13231| More info...]]
Changed lines 537-538 from:
17.3.4
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 542 from:
18.0.5
to:
18.0.3
Changed line 545 from:
PC-13066
to:
PC-13037
Changed line 547 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 549 from:
[[#i13066| More info...]]
to:
[[#i13037| More info...]]
Changed line 551 from:
18.0
to:
All versions
Changed line 555 from:
18.0.5
to:
18.0.4
Changed line 558 from:
PC-12935
to:
PC-12987
Changed line 560 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 562 from:
[[#i12935| More info...]]
to:
[[#i12987| More info...]]
Changed line 564 from:
All versions
to:
17.3.4
Changed line 568 from:
17.4.4
to:
18.0.5
Changed line 571 from:
PC-12243
to:
PC-13066
Changed lines 573-575 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
\\
[[#i13066| More info...]]
Changed line 577 from:
All versions
to:
18.0
Changed line 581 from:
17.4.3
to:
18.0.5
Changed line 584 from:
PC-12505
to:
PC-12935
Changed lines 586-587 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
Changed line 588 from:
[[#i12505| More info...]]
to:
[[#i12935| More info...]]
Changed lines 591-592 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 594:
17.4.4
Changed line 597 from:
PC-12292
to:
PC-12243
Changed line 599 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 601-604 from:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734)
to:
All versions
Changed lines 605-608 from:
MF 17.3.4 \\
(Build 41947)\\
NG 17
.3.4 \\
(Build 41948)
to:
17.4.3
Changed line 608 from:
PC-12290
to:
PC-12505
Changed lines 610-611 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
Changed line 613 from:
[[#i12290| More info...]]
to:
[[#i12505| More info...]]
Changed lines 615-620 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 618-621:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 621 from:
PC-12181
to:
PC-12292
Changed lines 623-625 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
\\
[[#i12181| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 625-626 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 632-633 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 638 from:
PC-12173
to:
PC-12290
Changed line 640 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 642 from:
[[#i12173| More info...]]
to:
[[#i12290| More info...]]
Changed lines 644-648 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved :)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Changed lines 651-652 from:
MF 17.3.3 (\\
Build 41828)\\
to:
MF 17.3.3 \\
(Build 41828)\\
Changed line 657 from:
PC-11381
to:
PC-12181
Changed line 659 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 661 from:
[[#i11381| More info...]]
to:
[[#i12181| More info...]]
Changed lines 663-667 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 668-671 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
[=RFIDeas=] \\
newest firmware
Changed line 672 from:
PC-10959
to:
PC-12173
Changed line 674 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 676 from:
[[#i10959| More info...]]
to:
[[#i12173| More info...]]
Changed lines 678-681 from:
MF 17.0.2
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Added lines 685-719:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-11381
(:cell class=description :)
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
\\
[[#i11381| More info...]]
(:cell :)
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:cell class=resolved :)
Resolved
(:cell :)
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 753-778:

----

[[#ipc-16244-1]]

\\
\\

!!!PC-16334: TouchNet Onecard VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect . 
\\

We have seen several users who have not configured the above URL configuration settings in the TouchNet properties file correctly. Make sure your @@vend-money-url@@  setting ends with @@/transactions/onecard/vendmoney/process@@  and  @@balance-inquiry-url@@ setting ends with @@/transactions/onecard/inquiry/process@@. Then restart your PaperCut MF/NG server


----

[[#ipc-16244]]

\\
\\

!!!PC-16334: TouchNet Onecard VIP payment gateway users who are using track 2 card lookup  are experiencing problems
\\

If your TouchNet OneCard VIP gateway is configured for account types of @@track2Data@@  then you will experience balance and transaction failures on those accounts. This is still under investigation. Please contact PaperCut Support if you think you are experiencing this problem

July 26, 2019, at 10:28 AM by Shane Higgins - Added PC-16244 known issue
Changed line 33 from:
PC-15889
to:
PC-16244
Changed line 35 from:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
to:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
Changed line 37 from:
[[#ipc-15889| More info...]]
to:
[[#ipc-16244| More info...]]
Changed line 39 from:
19.0.4
to:
19.0.0
Changed line 43 from:
19.0.5
to:
Next version of PaperCut
Changed line 46 from:
PC-15713
to:
PC-15889
Changed line 48 from:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
to:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
Changed line 50 from:
[[#ipc-15713| More info...]]
to:
[[#ipc-15889| More info...]]
Changed line 52 from:
19.0.0
to:
19.0.4
Changed line 56 from:
19.0.4
to:
19.0.5
Changed line 59 from:
PC-15736
to:
PC-15713
Changed line 61 from:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
to:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time
Changed line 63 from:
[[#ipc-15736| More info...]]
to:
[[#ipc-15713| More info...]]
Changed line 69 from:
19.0.3
to:
19.0.4
Changed line 72 from:
ACA-803
to:
PC-15736
Changed line 74 from:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
to:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
Changed line 76 from:
[[#iaca-803| More info...]]
to:
[[#ipc-15736| More info...]]
Changed line 85 from:
PC-15711
to:
ACA-803
Changed line 87 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 89 from:
[[#ipc-15711| More info...]]
to:
[[#iaca-803| More info...]]
Changed lines 92-93 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 95 from:
Workaround
to:
19.0.3
Changed line 98 from:
PC-15712
to:
PC-15711
Changed line 100 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
Changed line 102 from:
[[#ipc-15712| More info...]]
to:
[[#ipc-15711| More info...]]
Changed lines 105-106 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 108 from:
19.0.3
to:
Workaround
Changed line 111 from:
PC-15617
to:
PC-15712
Changed lines 113-115 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 117-118 from:
macOS\\
10
.13.4
to:
19.0.0
Changed lines 121-122 from:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
to:
19.0.3
Changed line 124 from:
PC-15699
to:
PC-15617
Changed lines 126-128 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 128-129 from:
19.0.0
to:
macOS\\
10
.13.4
Changed lines 133-134 from:
19.0.3
to:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 137 from:
PC-15674
to:
PC-15699
Changed line 139 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 141 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed line 143 from:
19.0.1
to:
19.0.0
Changed line 147 from:
19.0.2
to:
19.0.3
Changed line 150 from:
ACA-548
to:
PC-15674
Changed lines 152-154 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed lines 156-158 from:
18.3
(:cell class=unresolved :)
Open
to:
19.0.1
(:cell class=resolved :)
Resolved
Added line 160:
19.0.2
Changed line 163 from:
PC-15524
to:
ACA-548
Changed lines 165-167 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed lines 167-169 from:
18.3.6
(:cell class=resolved :)
Resolved
to:
18.3
(:cell class=unresolved :)
Open
Deleted line 170:
18.3.8
Changed line 173 from:
PC-15206
to:
PC-15524
Changed line 175 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 177 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 179 from:
18.3
to:
18.3.6
Changed line 183 from:
18.3.7
to:
18.3.8
Changed line 186 from:
PC-14851
to:
PC-15206
Changed line 188 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 190 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 192 from:
18.2.5
to:
18.3
Changed line 199 from:
PC-15220
to:
PC-14851
Changed lines 201-202 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 203 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 205-207 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 209-210 from:
Jan 26\\
2019
to:
18.3.7
Changed line 212 from:
PC-15179
to:
PC-15220
Changed lines 214-215 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 217 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 220 from:
Jan 31\\
to:
Jan 23\\
Changed lines 225-226 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 229 from:
PC-14841
to:
PC-15179
Changed line 231 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 233 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 235-237 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 241-242 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 245 from:
PC-15040
to:
PC-14841
Changed lines 247-248 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 251 from:
18.3.2
to:
18.2.3
Changed line 255 from:
19.0.0
to:
18.3.3
Changed line 258 from:
PC-14874
to:
PC-15040
Changed lines 260-262 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 263 from:
18.2.6
to:
18.3.2
Changed line 267 from:
18.3.2
to:
19.0.0
Changed line 270 from:
PC-14600
to:
PC-14874
Changed lines 272-273 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 276 from:
All
to:
18.2.6
Changed line 283 from:
PC-14580
to:
PC-14600
Changed lines 285-287 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 292-293 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 295 from:
PC-14526
to:
PC-14580
Changed line 297 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 299 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 301 from:
18.2.4
to:
All
Changed lines 305-306 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 309 from:
PC-14525
to:
PC-14526
Changed line 311 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 313 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 315 from:
18.1
to:
18.2.4
Changed lines 319-320 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 322 from:
PC-14440
to:
PC-14525
Changed line 324 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 326 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 328 from:
18.2.3
to:
18.1
Changed lines 332-333 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 336-337 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 338 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 340 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 342 from:
18.0.5
to:
18.2.3
Changed line 346 from:
19.0.0
to:
18.2.6
Changed lines 349-350 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 352 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 354 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 356 from:
N/A
to:
18.0.5
Changed line 360 from:
18.3.6
to:
19.0.0
Changed line 363 from:
PC-14295
to:
PC-13923
Changed line 365 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 367 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 369 from:
18.2.0
to:
N/A
Changed line 373 from:
18.2.4
to:
18.3.6
Changed line 376 from:
PC-14220
to:
PC-14295
Changed line 378 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 380 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 382 from:
18.1.4
to:
18.2.0
Changed line 386 from:
18.2.3
to:
18.2.4
Changed line 389 from:
PC-14161
to:
PC-14220
Changed line 391 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 393 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 395 from:
MF 18.2.0
to:
18.1.4
Changed line 399 from:
18.2.1
to:
18.2.3
Changed line 402 from:
PC-14091
to:
PC-14161
Changed line 404 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 406 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 408-410 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 412:
18.2.1
Changed line 415 from:
PC-13934
to:
PC-14091
Changed line 417 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 419 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 421-423 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 424:
18.2.3
Changed line 427 from:
BA-1863
to:
PC-13934
Changed line 429 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 431 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed line 433 from:
Nov 2018
to:
18.2
Changed line 437 from:
18.3
to:
18.2.3
Changed line 440 from:
PC-13687
to:
BA-1863
Changed line 442 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 444 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed line 446 from:
18.1.1
to:
Nov 2018
Changed line 450 from:
18.1.2
to:
18.3
Changed line 453 from:
PC-13542
to:
PC-13687
Changed line 455 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 457 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 459 from:
18.0.4
to:
18.1.1
Changed line 463 from:
18.1.3
to:
18.1.2
Changed line 466 from:
PC-13437
to:
PC-13542
Changed line 468 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 470 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 473-474 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 476:
18.1.3
Changed line 479 from:
PC-13311
to:
PC-13437
Changed line 481 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 483 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 485-489 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 488-489:
Chrome \\
67.0.3396.99
Changed line 491 from:
PC-13231
to:
PC-13311
Changed line 493 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 495 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 497-498 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 503-504 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 507 from:
PC-13037
to:
PC-13231
Changed line 509 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 511 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 513-514 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 518 from:
18.0.4
to:
18.0.3
Changed line 521 from:
PC-12987
to:
PC-13037
Changed line 523 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 525 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 527 from:
17.3.4
to:
All versions
Changed line 531 from:
18.0.5
to:
18.0.4
Changed line 534 from:
PC-13066
to:
PC-12987
Changed line 536 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 538 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 540 from:
18.0
to:
17.3.4
Changed line 547 from:
PC-12935
to:
PC-13066
Changed line 549 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 551 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 553 from:
All versions
to:
18.0
Changed line 557 from:
17.4.4
to:
18.0.5
Changed line 560 from:
PC-12243
to:
PC-12935
Changed lines 562-564 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 570 from:
17.4.3
to:
17.4.4
Changed line 573 from:
PC-12505
to:
PC-12243
Changed lines 575-578 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
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(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
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17.4.3
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PC-12292
to:
PC-12505
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PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
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[[#i12505| More info..
.]]
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MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
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MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
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PC-12290
to:
PC-12292
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There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 608-611 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
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PC-12181
to:
PC-12290
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Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
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[[#i12181| More info...]]
to:
[[#i12290| More info...]]
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All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
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[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
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PC-12173
to:
PC-12181
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You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
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[[#i12173| More info...]]
to:
[[#i12181| More info...]]
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MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
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MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
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PC-11381
to:
PC-12173
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Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
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[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 654-657 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 661-664 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 667 from:
PC-10959
to:
PC-11381
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An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 671 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 673-676 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 680-695:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Changed lines 733-734 from:
[[#ipc-15889]]
to:
[[#ipc-16244]]
Changed lines 738-747 from:
!!!PC-15889: When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.

'''Update:''' this has now been resolved with the public 19.0.5 release.


----


[[#ipc-15713]]

to:
!!!PC-16244: Server Performance issues and database timeouts may occur with SQL server when using the default database connection example.
Added lines 740-757:

We have seen several users with external databases housed on SQL servers where connection timeouts and rollback issues are causing server stability and performance issues.
This behaviour stems from a difference between the previous SQL database driver (used in V18 and earlier) and the current driver (used in V19 onwards)
We've corrected this in an upcoming version of PaperCut, however there is a simple workaround that can be implemented in conjunction with a PaperCut server restart.

To implement the workaround please add the following to the end of your existing SQL connection statement

@@[=;socketTimeout=600000=]@@\\


If you are unsure if this is the problem with your server or adding this does not resolve the problem after a server restart please [[https://support.papercut.com|contact us]] and we'll help to find the performance problem.


----


[[#ipc-15889]]

Deleted lines 758-759:

!!!PC-15713: When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
Added lines 761-776:
!!!PC-15889: When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.

'''Update:''' this has now been resolved with the public 19.0.5 release.


----


[[#ipc-15713]]

\\
\\

!!!PC-15713: When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
\\

Changed line 1153 from:
@@database.url=[=jdbc:sqlserver://localhost:1433;databaseName=papercut=]@@\\
to:
@@database.url=[=jdbc:sqlserver://localhost:1433;databaseName=papercut;socketTimeout=600000=]@@\\
May 22, 2019, at 10:04 AM by timg - Shortest Known Issue ever... PC-15889 now resolved - 19.0.5
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(:cell class=unresolved :)
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to:
(:cell class=resolved :)
Resolved
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Aiming to fix\\
22 May\\
in\\
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We're hoping to have this resolved in a 19.0.5 release asap. In the meantime, please [[https://support.papercut.com|contact support]] for a wor