Known issues with recent releases of PaperCut NG and PaperCut MF

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Main.KnownIssues History

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October 22, 2017, at 11:03 PM by Willem Groenewald -
Changed line 28 from:
PaperCut NG and MF is not yet compatible with PostgreSQL version 10 or later.
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
October 22, 2017, at 11:01 PM by Willem Groenewald -
October 22, 2017, at 11:01 PM by Willem Groenewald -
Changed line 26 from:
12505
to:
12243
Changed lines 28-33 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.

If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]

\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with PostgreSQL version 10 or later.
Changed line 37 from:
12292
to:
12505
Changed lines 39-44 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.

If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]

\\
[[#i12505| More info..
.]]
Changed lines 46-47 from:
MF 17.3.2 (Build 41733)\\
NG 17.3.2 (Build 41734)
to:
All versions
Added lines 50-63:
(:comment ******************************  New Issue Row  **************************************************** :)

(:cellnr :)
12292
(:cell class=description :)
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
(:cell :)
MF 17.3.2 (Build 41733)\\
NG 17.3.2 (Build 41734)
(:cell class=resolved:)
Resolved
(:cell :)
MF 17.3.4  (Build 41947)\\
NG 17.3.4 (Build 41948)
October 19, 2017, at 01:35 AM by Daniel Stoeski -
Changed lines 30-31 from:
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[support.papercut.com]]
to:
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]

\\
Added lines 328-344:

\\

[[#i12505]]

\\

\\

\\

!!!12505: iOS apps Pages, Keynote, and Numbers v3.3 (5052) paper size issue

We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.

If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
----
October 19, 2017, at 01:28 AM by Daniel Stoeski -
October 19, 2017, at 01:27 AM by Daniel Stoeski -
Deleted line 31:
\\
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(:cell :)
October 19, 2017, at 01:25 AM by Daniel Stoeski -
Changed lines 30-31 from:
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via
to:
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[support.papercut.com]]
Deleted line 37:
(:cell :)
October 19, 2017, at 01:24 AM by Daniel Stoeski -
Changed line 30 from:
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[support.papercut.com]]
to:
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via
October 19, 2017, at 01:23 AM by Daniel Stoeski - Added Known Issue 12505
Added lines 23-37:
(:comment ******************************  New Issue Row  **************************************************** :)

(:cellnr :)
12505
(:cell class=description :)
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.

If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[support.papercut.com]]
\\
[[#i12505| More info...]]
(:cell :)
All versions
(:cell class=unresolved:)
Open
(:cell :)
September 22, 2017, at 05:03 AM by Dug Holmes - Included resolved versions for 12173 and 12290
Deleted line 41:
If you are seeing this, please contact PaperCut support at support@papercut.com.
Deleted lines 53-54:

Deleted line 58:
If you are receiving this error message, please contact PaperCut support at support@papercut.com.
Changed lines 67-68 from:
Hotfix build from support
to:
MF 17.3.3 (Build 41828)\\
NG 17.3.3 (Build 41829)
Deleted lines 316-323:



!!!12290: There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).

If you are seeing this, please contact PaperCut support at support@papercut.com.
----

Added lines 319-328:
\\

\\

!!!12290: There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).

This is resolved in PaperCut MF version 17.3.3 (build 41733) and PaperCut NG (build 41734).

----

Added lines 331-336:
\\

\\

\\

Changed line 339 from:
If you are receiving this error message, please contact PaperCut support at support@papercut.com.
to:
This is resolved in PaperCut MF version 17.3.3 (build 41733) and PaperCut NG (build 41734).
September 18, 2017, at 04:25 AM by Willem Groenewald -
Changed line 26 from:
12290
to:
12292
Changed lines 28-32 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).

If you are seeing this, please contact PaperCut support at support@papercut.com.
\\
[[#i12290| More info...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 32-33 from:
(:cell class=resolved:)
Resolved
to:
(:cell class=unresolved:)
Open
Deleted lines 34-35:
MF 17.3.3 (Build 41828)\\
NG 17.3.3 (Build 41829)
Deleted line 36:
Changed line 38 from:
12173
to:
12290
Changed lines 40-42 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.

If you are receiving this error message,
please contact PaperCut support at support@papercut.com.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).

If you are seeing this
, please contact PaperCut support at support@papercut.com.
Changed line 44 from:
[[#i12173| More info...]]
to:
[[#i12290| More info...]]
Changed lines 46-48 from:
MF 17.2.4 (Build 41500)\\
NG 17.2.4 (Build 41501)
(:cell class=resolved :)
to:
MF 17.3.2 (Build 41733)\\
NG 17.3.2 (Build 41734)
(:cell class=resolved:)
Changed lines 51-52 from:
Hotfix build from support
to:
MF 17.3.3 (Build 41828)\\
NG 17.3.3 (Build 41829)
Added lines 55-56:

Changed line 58 from:
11381
to:
12173
Changed lines 60-62 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.

If you are receiving this error message, please contact PaperCut support at support@papercut.com
.
Changed line 64 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 66-67 from:
MF 17.1.2 (Build 40576)\\
NG 17.1.2 (Build 40577)
to:
MF 17.2.4 (Build 41500)\\
NG 17.2.4 (Build 41501)
Changed lines 69-84 from:
Open
to:
Resolved
(:cell :)
Hotfix build from support
(:comment ******************************  New Issue Row  **************************************************** :)

(:cellnr :)
11381
(:cell class=description :)
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
\\
[[#i11381| More info...]]
(:cell :)
MF 17.1.2 (Build 40576)\\
NG 17.1.2 (Build 40577)
(:cell class=resolved :)
Resolved
September 15, 2017, at 06:49 AM by JamesV - added build
Changed lines 39-40 from:
MF 17.3.3\\
NG
17.3.3
to:
MF 17.3.3 (Build 41828)\\
NG
17.3.3 (Build 41829)
September 15, 2017, at 06:42 AM by JamesV - 12290 resolved
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(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
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Pending
to:
MF 17.3.3\\
NG 17.3.3
September 15, 2017, at 01:02 AM by JamesV - Added 12290
Changed line 26 from:
12173
to:
12290
Changed lines 28-30 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.

If you are receiving this error message,
please contact PaperCut support at support@papercut.com.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).

If you are seeing this
, please contact PaperCut support at support@papercut.com.
Changed line 32 from:
[[#i12173| More info...]]
to:
[[#i12290| More info...]]
Changed lines 34-37 from:
MF 17.2.4 (Build 41500)\\
NG 17.2.4 (Build 41501)
(:cell class=resolved :)
Resolved
to:
MF 17.3.2 (Build 41733)\\
NG 17.3.2 (Build 41734)
(:cell class=unresolved:)
Open
Changed line 39 from:
Hotfix build from support
to:
Pending
Added line 42:
Changed line 44 from:
11381
to:
12173
Changed lines 46-48 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.

If you are receiving this error message, please contact PaperCut support at support@papercut.com
.
Changed line 50 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 52-53 from:
MF 17.1.2 (Build 40576)\\
NG 17.1.2 (Build 40577)
to:
MF 17.2.4 (Build 41500)\\
NG 17.2.4 (Build 41501)
Changed line 55 from:
Open
to:
Resolved
Changed lines 57-58 from:
MF 17.1.2 (Build 40576)\\
NG 17.1.2 (Build 40577)
to:
Hotfix build from support
Changed line 61 from:
11058
to:
11381
Changed line 63 from:
Google Cloud Print and Email to Print on Mac and Linux, will stop printing if the number of concurrently processed jobs exceeds 5.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed lines 65-66 from:
Impact from: 9th of August, 2016\\
[[#i11058
| More info...]]
to:
[[#i11381| More info...]]
Changed lines 67-68 from:
MF 16.2 (Build 37593)\\
NG 16.2 (Build 37604)
to:
MF 17.1.2 (Build 40576)\\
NG 17.1.2 (Build 40577)
Changed line 70 from:
Resolved
to:
Open
Changed lines 72-73 from:
Hotfix build from support
to:
MF 17.1.2 (Build 40576)\\
NG 17.1.2 (Build 40577)
Changed line 77 from:
6206
to:
11058
Changed line 79 from:
[=TouchNet=] Payment Gateway will stop working when TLS 1.0 is disabled by [=TouchNet=].
to:
Google Cloud Print and Email to Print on Mac and Linux, will stop printing if the number of concurrently processed jobs exceeds 5.
Changed lines 81-82 from:
Impact from: 1st May, 2017\\
[[#i6206| More info...]]
to:
Impact from: 9th of August, 2016\\
[[#i11058| More info...]]
Changed lines 84-85 from:
MF 15.1 and older\\
NG 15.1 and older
to:
MF 16.2 (Build 37593)\\
NG 16.2 (Build 37604)
Changed lines 89-90 from:
MF 15.2 (Build 33661)\\
NG 15.2 (Build 33665)
to:
Hotfix build from support
Changed line 93 from:
10603
to:
6206
Changed line 95 from:
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station when releasing all jobs to a Find Me queue - jobs could be sent to the wrong printer. 
to:
[=TouchNet=] Payment Gateway will stop working when TLS 1.0 is disabled by [=TouchNet=].
Changed lines 97-98 from:
First reported: Fri, January 6th 2017 [[#i10603| More info...]]
to:
Impact from: 1st May, 2017\\
[[#i6206| More info...]]
Changed lines 100-101 from:
MF 16.4 (Build 38868)\\
NG 16.4 (Build 38875)
to:
MF 15.1 and older\\
NG 15.1 and older
Changed lines 105-106 from:
MF 16.4 (Build 39037)\\
NG 16.4 (Build 39038)
to:
MF 15.2 (Build 33661)\\
NG 15.2 (Build 33665)
Changed line 110 from:
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10603
Changed line 112 from:
Upgrade of Apache OGNL Java package results in errors affecting certain pages of application web interface.
to:
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station when releasing all jobs to a Find Me queue - jobs could be sent to the wrong printer. 
Changed line 114 from:
First reported: Thursday, September 15th 2016 [[#i10017| More info...]]
to:
First reported: Fri, January 6th 2017 [[#i10603| More info...]]
Changed lines 116-117 from:
MF 16.3 (Build 37857)\\
NG 16.3 (Build 37858)
to:
MF 16.4 (Build 38868)\\
NG 16.4 (Build 38875)
Changed lines 121-122 from:
MF 16.3 (Build 38110)\\
NG 16.3 (Build 38090)
to:
MF 16.4 (Build 39037)\\
NG 16.4 (Build 39038)
Changed line 126 from:
9941
to:
10017
Changed line 128 from:
Web Print jobs being errantly cancelled due to timeout under certain conditions.
to:
Upgrade of Apache OGNL Java package results in errors affecting certain pages of application web interface.
Changed line 130 from:
First reported: Thursday, September 15th 2016 [[#i9941| More info...]]
to:
First reported: Thursday, September 15th 2016 [[#i10017| More info...]]
Changed lines 132-133 from:
MF 16.2 (Build 37593)\\
NG 16.2 (Build 37604)
to:
MF 16.3 (Build 37857)\\
NG 16.3 (Build 37858)
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MF 16.3 (Build 38241)\\
NG 16.3 (Build 38242)
to:
MF 16.3 (Build 38110)\\
NG 16.3 (Build 38090)
Changed line 142 from:
9922
to:
9941
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Enabling PaperCut on Xerox Printers on Mac and Linux may cause the configuration script to exit with an error.
to:
Web Print jobs being errantly cancelled due to timeout under certain conditions.
Changed line 146 from:
First reported: Wednesday, September 2nd 2016 [[#i9922| More info...]]
to:
First reported: Thursday, September 15th 2016 [[#i9941| More info...]]
Changed lines 148-149 from:
MF 16.2 (Build 37799)\\
NG 16.2(Build 37798)
to:
MF 16.2 (Build 37593)\\
NG 16.2 (Build 37604)
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MF 16.3 (Build 38126)\\
NG 16.3 (Build 38127)
to:
MF 16.3 (Build 38241)\\
NG 16.3 (Build 38242)
Changed line 158 from:
9808
to:
9922
Changed line 160 from:
Publishing printers via Google Cloud Print causes an error to occur.
to:
Enabling PaperCut on Xerox Printers on Mac and Linux may cause the configuration script to exit with an error.
Changed line 162 from:
First reported: Friday, August 12th 2016 [[#i9808| More info...]]
to:
First reported: Wednesday, September 2nd 2016 [[#i9922| More info...]]
Changed lines 164-165 from:
All versions of PaperCut
to:
MF 16.2 (Build 37799)\\
NG 16.2(Build 37798)
Changed lines 169-170 from:
v16.2 (Build 37798)\\
to:
MF 16.3 (Build 38126)\\
NG 16.3 (Build 38127)
Changed line 174 from:
8810
to:
9808
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On the print Release Station, some print queues were missing in certain configurations [[#i8810| More info...]]
to:
Publishing printers via Google Cloud Print causes an error to occur.
\\
First reported: Friday, August 12th 2016
[[#i9808| More info...]]
Changed lines 180-182 from:
v16.0 (Build 34963)\\
v16.0
(Build 34947)
(:cell
class=resolved:)
to:
All versions of PaperCut
(:cell class=resolved :)
Changed line 184 from:
v16.0 (Build 35131)\\
to:
v16.2 (Build 37798)\\
Deleted line 186:
Changed line 188 from:
8815
to:
8810
Changed line 190 from:
In certain configurations when virtual and physical queues set, you may see a direct printing error. [[#i8815| More info...]]
to:
On the print Release Station, some print queues were missing in certain configurations [[#i8810| More info...]]
Changed line 197 from:
v16.0 (Build 35131)
to:
v16.0 (Build 35131)\\
Added lines 199-200:

Changed line 202 from:
7553
to:
8815
Changed line 204 from:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
to:
In certain configurations when virtual and physical queues set, you may see a direct printing error. [[#i8815| More info...]]
Changed lines 206-207 from:
15.3 (Build 34079)
(:cell class=resolved :)
to:
v16.0 (Build 34963)\\
v16.0
(Build 34947)
(:cell
class=resolved:)
Changed line 211 from:
15.3 (Build 34230)
to:
v16.0 (Build 35131)
Changed line 214 from:
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to:
7553
Changed lines 216-217 from:
Site server sync fails after deleting a group.
[[#i7138| More info...]]
to:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
Changed line 218 from:
15.0 (Build 31930)
to:
15.3 (Build 34079)
Changed line 222 from:
16.0 (Build 34949)
to:
15.3 (Build 34230)
Changed line 225 from:
4563
to:
7138
Changed lines 227-228 from:
Devices using iOS 9 might be unable to print.
[[#i4563| More info...]]
to:
Site server sync fails after deleting a group.
[[#i7138| More info...]]
Changed line 230 from:
All versions of PaperCut
to:
15.0 (Build 31930)
Changed line 234 from:
15.3 (Build 34078)
to:
16.0 (Build 34949)
Changed line 237 from:
4562
to:
4563
Changed lines 239-240 from:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562| More info...]]
to:
Devices using iOS 9 might be unable to print.
[[#i4563| More info...]]
Changed line 242 from:
15.1 (Build 33284)
to:
All versions of PaperCut
Changed line 246 from:
15.1 (Build 33291)
to:
15.3 (Build 34078)
Changed line 249 from:
4561
to:
4562
Changed lines 251-252 from:
Username normalisation on Novell fails in some environments
[[#i4561|
More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562
| More info...]]
Changed line 254 from:
15.0 (Build 31930)
to:
15.1 (Build 33284)
Changed line 258 from:
15.0 (Build 32334)
to:
15.1 (Build 33291)
Changed line 261 from:
000008
to:
4561
Changed lines 263-264 from:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Username normalisation on Novell fails in some environments
[[#i4561| More info...]]
Changed lines 267-268 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 270 from:
Workaround available
to:
15.0 (Build 32334)
Changed line 273 from:
4489
to:
000008
Changed lines 275-276 from:
Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
to:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
Changed lines 279-280 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Added lines 282-293:
Workaround available
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
4489
(:cell class=description :)
Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
(:cell :)
15.0 (Build 31930)
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 301-312:

\\

[[#i12290]]




!!!12290: There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).

If you are seeing this, please contact PaperCut support at support@papercut.com.
----
September 04, 2017, at 06:10 AM by Daniel Stoeski - Added Known Issue 12173
Changed line 26 from:
11381
to:
12173
Changed lines 28-30 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.

If you are receiving this error message, please contact PaperCut support at support@papercut.com
.
Changed line 32 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 34-35 from:
MF 17.1.2 (Build 40576)\\
NG 17.1.2 (Build 40577)
to:
MF 17.2.4 (Build 41500)\\
NG 17.2.4 (Build 41501)
Changed line 37 from:
Open
to:
Resolved
Changed lines 39-40 from:
MF 17.1.2 (Build 40576)\\
NG 17.1.2 (Build 40577)
to:
Hotfix build from support
Changed line 43 from:
11058
to:
11381
Changed line 45 from:
Google Cloud Print and Email to Print on Mac and Linux, will stop printing if the number of concurrently processed jobs exceeds 5.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed lines 47-48 from:
Impact from: 9th of August, 2016\\
[[#i11058
| More info...]]
to:
[[#i11381| More info...]]
Changed lines 49-50 from:
MF 16.2 (Build 37593)\\
NG 16.2 (Build 37604)
to:
MF 17.1.2 (Build 40576)\\
NG 17.1.2 (Build 40577)
Changed line 52 from:
Resolved
to:
Open
Changed lines 54-55 from:
Hotfix build from support
to:
MF 17.1.2 (Build 40576)\\
NG 17.1.2 (Build 40577)
Changed line 59 from:
6206
to:
11058
Changed line 61 from:
[=TouchNet=] Payment Gateway will stop working when TLS 1.0 is disabled by [=TouchNet=].
to:
Google Cloud Print and Email to Print on Mac and Linux, will stop printing if the number of concurrently processed jobs exceeds 5.
Changed lines 63-64 from:
Impact from: 1st May, 2017\\
[[#i6206| More info...]]
to:
Impact from: 9th of August, 2016\\
[[#i11058| More info...]]
Changed lines 66-67 from:
MF 15.1 and older\\
NG 15.1 and older
to:
MF 16.2 (Build 37593)\\
NG 16.2 (Build 37604)
Changed lines 71-72 from:
MF 15.2 (Build 33661)\\
NG 15.2 (Build 33665)
to:
Hotfix build from support
Changed line 75 from:
10603
to:
6206
Changed line 77 from:
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station when releasing all jobs to a Find Me queue - jobs could be sent to the wrong printer. 
to:
[=TouchNet=] Payment Gateway will stop working when TLS 1.0 is disabled by [=TouchNet=].
Changed lines 79-80 from:
First reported: Fri, January 6th 2017 [[#i10603| More info...]]
to:
Impact from: 1st May, 2017\\
[[#i6206| More info...]]
Changed lines 82-83 from:
MF 16.4 (Build 38868)\\
NG 16.4 (Build 38875)
to:
MF 15.1 and older\\
NG 15.1 and older
Changed lines 87-88 from:
MF 16.4 (Build 39037)\\
NG 16.4 (Build 39038)
to:
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NG 15.2 (Build 33665)
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Upgrade of Apache OGNL Java package results in errors affecting certain pages of application web interface.
to:
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station when releasing all jobs to a Find Me queue - jobs could be sent to the wrong printer. 
Changed line 96 from:
First reported: Thursday, September 15th 2016 [[#i10017| More info...]]
to:
First reported: Fri, January 6th 2017 [[#i10603| More info...]]
Changed lines 98-99 from:
MF 16.3 (Build 37857)\\
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Web Print jobs being errantly cancelled due to timeout under certain conditions.
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Upgrade of Apache OGNL Java package results in errors affecting certain pages of application web interface.
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First reported: Thursday, September 15th 2016 [[#i9941| More info...]]
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First reported: Thursday, September 15th 2016 [[#i10017| More info...]]
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Enabling PaperCut on Xerox Printers on Mac and Linux may cause the configuration script to exit with an error.
to:
Web Print jobs being errantly cancelled due to timeout under certain conditions.
Changed line 128 from:
First reported: Wednesday, September 2nd 2016 [[#i9922| More info...]]
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First reported: Thursday, September 15th 2016 [[#i9941| More info...]]
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Publishing printers via Google Cloud Print causes an error to occur.
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Enabling PaperCut on Xerox Printers on Mac and Linux may cause the configuration script to exit with an error.
Changed line 144 from:
First reported: Friday, August 12th 2016 [[#i9808| More info...]]
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First reported: Wednesday, September 2nd 2016 [[#i9922| More info...]]
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On the print Release Station, some print queues were missing in certain configurations [[#i8810| More info...]]
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Publishing printers via Google Cloud Print causes an error to occur.
\\
First reported: Friday, August 12th 2016
[[#i9808| More info...]]
Changed lines 162-164 from:
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In certain configurations when virtual and physical queues set, you may see a direct printing error. [[#i8815| More info...]]
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On the print Release Station, some print queues were missing in certain configurations [[#i8810| More info...]]
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Changed line 184 from:
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When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
to:
In certain configurations when virtual and physical queues set, you may see a direct printing error. [[#i8815| More info...]]
Changed lines 188-189 from:
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Site server sync fails after deleting a group.
[[#i7138| More info...]]
to:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
Changed line 200 from:
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Devices using iOS 9 might be unable to print.
[[#i4563| More info...]]
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Site server sync fails after deleting a group.
[[#i7138| More info...]]
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15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562| More info...]]
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Devices using iOS 9 might be unable to print.
[[#i4563| More info...]]
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Username normalisation on Novell fails in some environments
[[#i4561|
More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562
| More info...]]
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Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
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Username normalisation on Novell fails in some environments
[[#i4561| More info...]]
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Workaround available
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Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
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Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
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(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
4489
(:cell class=description :)
Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
(:cell :)
15.0 (Build 31930)
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 283-292:

\\

[[#i12173]]

!!!12173: You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.

If you are receiving this error message, please contact PaperCut support at support@papercut.com.

----
May 25, 2017, at 03:14 AM by Saurabh - updated 11381
Deleted line 29:
Impact from: 24th of May, 2017\\
Added lines 266-275:

\\

[[#i11381]]

!!!11381: Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.

Before 17.1,  for any file type, uploaded to web print server with intention to print multiple copies was used to processed as multiple individual jobs. After 17.1 this behavior was corrected with some limitations. For now we are still switching to old behavior when one or more web-print servers are offline and user tries to print a multi copy PDF job.

----
May 23, 2017, at 06:16 PM by 49.185.184.214 -
Changed line 36 from:
Resolved
to:
Open
Changed lines 38-39 from:
Hotfix build from support
to:
MF 17.1.2 (Build 40576)\\
NG 17.1.2 (Build 40577)
May 23, 2017, at 06:13 PM by 49.185.184.214 -
Added lines 23-38:
(:comment ******************************  New Issue Row  **************************************************** :)

(:cellnr :)
11381
(:cell class=description :)
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
\\
Impact from: 24th of May, 2017\\
[[#i11381| More info...]]
(:cell :)
MF 17.1.2 (Build 40576)\\
NG 17.1.2 (Build 40577)
(:cell class=resolved :)
Resolved
(:cell :)
Hotfix build from support
May 02, 2017, at 07:19 AM by Tim Shimmin -
Changed line 257 from:
As part of a change to reorganise the background Mac and Linux processes, the handling of the printing jobs from GCP and Email to Print was broken. If the number of concurrently processed print jobs exceeds the configuration parameter of '''''[=SpooledJobsManagerJobProcessLimit=]''''' (which defaults to 5), then the processing of the print jobs will be stalled and not be processed.
to:
As part of a change to reorganise the background Mac and Linux processes (in 16.2), the handling of the printing jobs from GCP and Email to Print was broken. If the number of concurrently processed print jobs exceeds the configuration parameter of '''''[=SpooledJobsManagerJobProcessLimit=]''''' (which defaults to 5), then the processing of the print jobs will be stalled and not be processed.
May 02, 2017, at 07:16 AM by Tim Shimmin - Talk about the GCP/Email-to-print issue on Mac/Linux
Changed line 26 from:
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to:
11058
Changed line 28 from:
[=TouchNet=] Payment Gateway will stop working when TLS 1.0 is disabled by [=TouchNet=].
to:
Google Cloud Print and Email to Print on Mac and Linux, will stop printing if the number of concurrently processed jobs exceeds 5.
Changed lines 30-31 from:
Impact from: 1st May, 2017\\
[[#i6206| More info...]]
to:
Impact from: 9th of August, 2016\\
[[#i11058| More info...]]
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MF 15.1 and older\\
NG 15.1 and older
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MF 16.2 (Build 37593)\\
NG 16.2 (Build 37604)
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Hotfix build from support
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Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station when releasing all jobs to a Find Me queue - jobs could be sent to the wrong printer. 
to:
[=TouchNet=] Payment Gateway will stop working when TLS 1.0 is disabled by [=TouchNet=].
Changed lines 46-47 from:
First reported: Fri, January 6th 2017 [[#i10603| More info...]]
to:
Impact from: 1st May, 2017\\
[[#i6206| More info...]]
Changed lines 49-50 from:
MF 16.4 (Build 38868)\\
NG 16.4 (Build 38875)
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MF 15.1 and older\\
NG 15.1 and older
Changed lines 54-55 from:
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NG 15.2 (Build 33665)
Changed line 59 from:
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Changed line 61 from:
Upgrade of Apache OGNL Java package results in errors affecting certain pages of application web interface.
to:
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station when releasing all jobs to a Find Me queue - jobs could be sent to the wrong printer. 
Changed line 63 from:
First reported: Thursday, September 15th 2016 [[#i10017| More info...]]
to:
First reported: Fri, January 6th 2017 [[#i10603| More info...]]
Changed lines 65-66 from:
MF 16.3 (Build 37857)\\
NG 16.3 (Build 37858)
to:
MF 16.4 (Build 38868)\\
NG 16.4 (Build 38875)
Changed lines 70-71 from:
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NG 16.3 (Build 38090)
to:
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NG 16.4 (Build 39038)
Changed line 75 from:
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Web Print jobs being errantly cancelled due to timeout under certain conditions.
to:
Upgrade of Apache OGNL Java package results in errors affecting certain pages of application web interface.
Changed line 79 from:
First reported: Thursday, September 15th 2016 [[#i9941| More info...]]
to:
First reported: Thursday, September 15th 2016 [[#i10017| More info...]]
Changed lines 81-82 from:
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NG 16.2 (Build 37604)
to:
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Enabling PaperCut on Xerox Printers on Mac and Linux may cause the configuration script to exit with an error.
to:
Web Print jobs being errantly cancelled due to timeout under certain conditions.
Changed line 95 from:
First reported: Wednesday, September 2nd 2016 [[#i9922| More info...]]
to:
First reported: Thursday, September 15th 2016 [[#i9941| More info...]]
Changed lines 97-98 from:
MF 16.2 (Build 37799)\\
NG 16.2(Build 37798)
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NG 16.3 (Build 38242)
Changed line 107 from:
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Publishing printers via Google Cloud Print causes an error to occur.
to:
Enabling PaperCut on Xerox Printers on Mac and Linux may cause the configuration script to exit with an error.
Changed line 111 from:
First reported: Friday, August 12th 2016 [[#i9808| More info...]]
to:
First reported: Wednesday, September 2nd 2016 [[#i9922| More info...]]
Changed lines 113-114 from:
All versions of PaperCut
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MF 16.2 (Build 37799)\\
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On the print Release Station, some print queues were missing in certain configurations [[#i8810| More info...]]
to:
Publishing printers via Google Cloud Print causes an error to occur.
\\
First reported: Friday, August 12th 2016
[[#i9808| More info...]]
Changed lines 129-131 from:
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In certain configurations when virtual and physical queues set, you may see a direct printing error. [[#i8815| More info...]]
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On the print Release Station, some print queues were missing in certain configurations [[#i8810| More info...]]
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Added lines 148-149:

Changed line 151 from:
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When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
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In certain configurations when virtual and physical queues set, you may see a direct printing error. [[#i8815| More info...]]
Changed lines 155-156 from:
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Site server sync fails after deleting a group.
[[#i7138| More info...]]
to:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
Changed line 167 from:
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Devices using iOS 9 might be unable to print.
[[#i4563| More info...]]
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Site server sync fails after deleting a group.
[[#i7138| More info...]]
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15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562| More info...]]
to:
Devices using iOS 9 might be unable to print.
[[#i4563| More info...]]
Changed line 191 from:
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Username normalisation on Novell fails in some environments
[[#i4561|
More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562
| More info...]]
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to:
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Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
to:
Username normalisation on Novell fails in some environments
[[#i4561| More info...]]
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(:cell class=unresolved :)
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Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
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[[#i000008| More info...]]
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(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
4489
(:cell class=description :)
Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
(:cell :)
15.0 (Build 31930)
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 250-261:

\\

[[#i11058]]

!!!11058: Google Cloud Print (GCP) and Email to Print on Mac and Linux, will stop printing if the number of concurrently processed jobs exceeds 5.

As part of a change to reorganise the background Mac and Linux processes, the handling of the printing jobs from GCP and Email to Print was broken. If the number of concurrently processed print jobs exceeds the configuration parameter of '''''[=SpooledJobsManagerJobProcessLimit=]''''' (which defaults to 5), then the processing of the print jobs will be stalled and not be processed.

A hotfix build for Mac and Linux based off 17.0.7 can be provided from PaperCut support with the fix scheduled for 17.1.

----
Changed lines 30-31 from:
Impact from: 1st May, 2017 [[#i6206| More info...]]
to:
Impact from: 1st May, 2017\\
[[#i6206| More info...]]
April 28, 2017, at 05:20 PM by timg - Added TouchNet Payment Gateway Issue
Changed line 26 from:
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to:
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Changed line 28 from:
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station when releasing all jobs to a Find Me queue - jobs could be sent to the wrong printer. 
to:
[=TouchNet=] Payment Gateway will stop working when TLS 1.0 is disabled by [=TouchNet=].
Changed line 30 from:
First reported: Fri, January 6th 2017 [[#i10603| More info...]]
to:
Impact from: 1st May, 2017 [[#i6206| More info...]]
Changed lines 32-33 from:
MF 16.4 (Build 38868)\\
NG 16.4 (Build 38875)
to:
MF 15.1 and older\\
NG 15.1 and older
Changed lines 37-38 from:
MF 16.4 (Build 39037)\\
NG 16.4 (Build 39038)
to:
MF 15.2 (Build 33661)\\
NG 15.2 (Build 33665)
Changed line 42 from:
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Changed line 44 from:
Upgrade of Apache OGNL Java package results in errors affecting certain pages of application web interface.
to:
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station when releasing all jobs to a Find Me queue - jobs could be sent to the wrong printer. 
Changed line 46 from:
First reported: Thursday, September 15th 2016 [[#i10017| More info...]]
to:
First reported: Fri, January 6th 2017 [[#i10603| More info...]]
Changed lines 48-49 from:
MF 16.3 (Build 37857)\\
NG 16.3 (Build 37858)
to:
MF 16.4 (Build 38868)\\
NG 16.4 (Build 38875)
Changed lines 53-54 from:
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NG 16.3 (Build 38090)
to:
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NG 16.4 (Build 39038)
Changed line 58 from:
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Web Print jobs being errantly cancelled due to timeout under certain conditions.
to:
Upgrade of Apache OGNL Java package results in errors affecting certain pages of application web interface.
Changed line 62 from:
First reported: Thursday, September 15th 2016 [[#i9941| More info...]]
to:
First reported: Thursday, September 15th 2016 [[#i10017| More info...]]
Changed lines 64-65 from:
MF 16.2 (Build 37593)\\
NG 16.2 (Build 37604)
to:
MF 16.3 (Build 37857)\\
NG 16.3 (Build 37858)
Changed lines 69-70 from:
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NG 16.3 (Build 38090)
Changed line 74 from:
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Enabling PaperCut on Xerox Printers on Mac and Linux may cause the configuration script to exit with an error.
to:
Web Print jobs being errantly cancelled due to timeout under certain conditions.
Changed line 78 from:
First reported: Wednesday, September 2nd 2016 [[#i9922| More info...]]
to:
First reported: Thursday, September 15th 2016 [[#i9941| More info...]]
Changed lines 80-81 from:
MF 16.2 (Build 37799)\\
NG 16.2(Build 37798)
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NG 16.2 (Build 37604)
Changed lines 85-86 from:
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NG 16.3 (Build 38127)
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NG 16.3 (Build 38242)
Changed line 90 from:
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Publishing printers via Google Cloud Print causes an error to occur.
to:
Enabling PaperCut on Xerox Printers on Mac and Linux may cause the configuration script to exit with an error.
Changed line 94 from:
First reported: Friday, August 12th 2016 [[#i9808| More info...]]
to:
First reported: Wednesday, September 2nd 2016 [[#i9922| More info...]]
Changed lines 96-97 from:
All versions of PaperCut
to:
MF 16.2 (Build 37799)\\
NG 16.2(Build 37798)
Changed lines 101-102 from:
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NG 16.3 (Build 38127)
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On the print Release Station, some print queues were missing in certain configurations [[#i8810| More info...]]
to:
Publishing printers via Google Cloud Print causes an error to occur.
\\
First reported: Friday, August 12th 2016
[[#i9808| More info...]]
Changed lines 112-114 from:
v16.0 (Build 34963)\\
v16.0
(Build 34947)
(:cell
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(:cell class=resolved :)
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In certain configurations when virtual and physical queues set, you may see a direct printing error. [[#i8815| More info...]]
to:
On the print Release Station, some print queues were missing in certain configurations [[#i8810| More info...]]
Changed line 129 from:
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Added lines 131-132:

Changed line 134 from:
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When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
to:
In certain configurations when virtual and physical queues set, you may see a direct printing error. [[#i8815| More info...]]
Changed lines 138-139 from:
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(:cell class=resolved :)
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(:cell
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Site server sync fails after deleting a group.
[[#i7138| More info...]]
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When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
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[[#i4563| More info...]]
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[[#i4562| More info...]]
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[[#i4563| More info...]]
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[[#i4561|
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[[#i4562
| More info...]]
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\\

[[#i6206]]

!!!6206: [=TouchNet=] Payment Gateway will stop working when TLS 1.0 is disabled by [=TouchNet=].

From Monday 1st May, 2017, TLS1.0 will no longer be supported by the [=TouchNet=] Payment Gateway system. As a result, customers running PaperCut version 15.1 or older will no longer be able to accept [=TouchNet=] payments through PaperCut.

Upgrading to PaperCut 15.2 or above will resolve the issue, however if there's some reason where a customer cannot upgrade to a later version, please contact Support for a manual workaround.

----
January 10, 2017, at 10:03 AM by 110.175.185.37 -
Changed lines 28-30 from:
When upgrading the Application Server to Version 16.4, print jobs could be released to the wrong printer if either:
* the Standard Release Station (pc-release.exe) is not upgraded, or
* when using a custom XML-RPC integration
to:
Compatibility issue with release 16.4 and an older version of the Standard or custom XML-RPC Release Station when releasing all jobs to a Find Me queue - jobs could be sent to the wrong printer.
Changed lines 34-35 from:
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January 09, 2017, at 07:24 PM by 110.175.185.37 -
Changed line 228 from:
* When releasing all jobs using the Standard Release Station (pc-release.exe), or a custom XML-RPC. 
to:
* When releasing all jobs using the Standard Release Station (pc-release.exe) or a custom XML-RPC, in a Find Me environment
January 06, 2017, at 05:57 AM by 139.130.165.134 -
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First reported: Fri, January 6th 2017
to:
First reported: Fri, January 6th 2017 [[#i10603| More info...]]
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\\

[[#i10603]]

!!!10603: When upgrading the Application Server to Version 16.4, print jobs could be released to the wrong printer.

As part of version 16.4, we’ve enhanced the experience across Release Stations to block users from releasing print jobs to a printer in error, and to provide them with a meaningful message to help them resolve the issue.

Although the update has been designed to offer backwards compatibility with Release Stations that were not updated, there is one scenario where this is not the case.
* When releasing all jobs using the Standard Release Station (pc-release.exe), or a custom XML-RPC. 

----
January 06, 2017, at 04:48 AM by 139.130.165.134 -
Changed line 32 from:
First reported: Fri, January 6th 2017 [[#i10017| More info...]]
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First reported: Fri, January 6th 2017
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First reported: Thursday, September 15th 2016 [[#i10017| More info...]]
January 06, 2017, at 04:47 AM by 139.130.165.134 -
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10017
to:
10603
Changed lines 28-30 from:
Upgrade of Apache OGNL Java package results in errors affecting certain pages of application web interface.
to:
When upgrading the Application Server to Version 16.4, print jobs could be released to the wrong printer if either:
* the Standard Release Station (pc-release
.exe) is not upgraded, or
* when using a custom XML-RPC integration
Changed lines 32-47 from:
First reported: Thursday, September 15th 2016 [[#i10017| More info...]]
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First reported: Fri, January 6th 2017 [[#i10017| More info...]]
(:cell :)
MF 16.4 (Build 38868)\\
NG 16.4 (Build 38875)
(:cell class=unresolved :)
Open
(:cell :)

(:comment ******************************  New Issue Row  **************************************************** :)

(:cellnr :)
10017
(:cell class=description :)
Upgrade of Apache OGNL Java package results in errors affecting certain pages of application web interface.
\\
First reported: Thursday, September 15th 2016
December 14, 2016, at 05:18 AM by 139.130.165.134 -
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Resolution Pending.
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.3 (Build 38127)
October 05, 2016, at 11:25 PM by peterf - Changed issue 9941 to Resolved.
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September 27, 2016, at 07:18 AM by peterf - Added entry for PC-9941
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Enabling PaperCut on Xerox Printers on Mac and Linux may cause the configuration script to exit with an error.
to:
Web Print jobs being errantly cancelled due to timeout under certain conditions.
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First reported: Wednesday, September 2nd 2016 [[#i9922| More info...]]
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First reported: Thursday, September 15th 2016 [[#i9941| More info...]]
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Publishing printers via Google Cloud Print causes an error to occur.
to:
Enabling PaperCut on Xerox Printers on Mac and Linux may cause the configuration script to exit with an error.
Changed line 61 from:
First reported: Friday, August 12th 2016 [[#i9808| More info...]]
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First reported: Wednesday, September 2nd 2016 [[#i9922| More info...]]
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On the print Release Station, some print queues were missing in certain configurations [[#i8810| More info...]]
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Publishing printers via Google Cloud Print causes an error to occur.
\\
First reported: Friday, August 12th 2016
[[#i9808| More info...]]
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In certain configurations when virtual and physical queues set, you may see a direct printing error. [[#i8815| More info...]]
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On the print Release Station, some print queues were missing in certain configurations [[#i8810| More info...]]
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When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
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In certain configurations when virtual and physical queues set, you may see a direct printing error. [[#i8815| More info...]]
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When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
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[[#i4562| More info...]]
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[[#i4563| More info...]]
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Username normalisation on Novell fails in some environments
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15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562
| More info...]]
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Authentication is denied when running a Windows Server 2003 Domain Controller.
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----

\\

[[#i9941]]

!!!9941: Web Print jobs being errantly cancelled due to timeout under certain conditions.

Our Web Print solution underwent a large architectural revision in version 16.2 to accommodate new Web Print scaling capabilitites. As part of these changes, the responsibility for creation of Web Print job status files was shifted to be distributed amongst all deployed Web Print Servers. Instead of status files being created up-front, they would now be generated at the moment a given Web Print Server selected a job for rendering.

Under certain workloads, Web Print jobs may not have been chosen by a Web Print Server for some time, remaining in the pending queue without an associated status file being created. However, it was discovered that the Application Server could misinterpret the prolonged absence of a status file as evidence that the actual job rendering had failed in error. When these jobs were subsequently picked up by a Web Print Server, they would be rendered successfully and submitted for printing via our Print Provider, but the Application Server would improperly instruct the Print Provider to cancel them, as they had been previously earmarked as errored.

These jobs would be logged as timed out in the Application Log:

@@The Web Print server took too long rendering document, cancelling job@@

... and similarly displayed as timed out in the user Web Print interface:

@@Error: Timed out@@

A fix has been implemented, and will be made available via forthcoming Maintenance Releases of PaperCut MF 16.3 and PaperCut NG 16.3. In the interim, a hotfix build is available upon request from our support team.
Changed line 30 from:
First reported: Saturday, September 10th 2016 [[#i10017| More info...]]
to:
First reported: Thursday, September 15th 2016 [[#i10017| More info...]]
September 21, 2016, at 09:05 AM by peterf - Added entry for PC-10017
Changed line 26 from:
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to:
10017
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Enabling PaperCut on Xerox Printers on Mac and Linux may cause the configuration script to exit with an error.
to:
Upgrade of Apache OGNL Java package results in errors affecting certain pages of application web interface.
Changed line 30 from:
First reported: Wednesday, September 2nd 2016 [[#i9922| More info...]]
to:
First reported: Saturday, September 10th 2016 [[#i10017| More info...]]
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.3 (Build 38090)
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Publishing printers via Google Cloud Print causes an error to occur.
to:
Enabling PaperCut on Xerox Printers on Mac and Linux may cause the configuration script to exit with an error.
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First reported: Friday, August 12th 2016 [[#i9808| More info...]]
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First reported: Wednesday, September 2nd 2016 [[#i9922| More info...]]
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On the print Release Station, some print queues were missing in certain configurations [[#i8810| More info...]]
to:
Publishing printers via Google Cloud Print causes an error to occur.
\\
First reported: Friday, August 12th 2016
[[#i9808| More info...]]
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In certain configurations when virtual and physical queues set, you may see a direct printing error. [[#i8815| More info...]]
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On the print Release Station, some print queues were missing in certain configurations [[#i8810| More info...]]
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When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
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In certain configurations when virtual and physical queues set, you may see a direct printing error. [[#i8815| More info...]]
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[[#i4562| More info...]]
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[[#i4563| More info...]]
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Username normalisation on Novell fails in some environments
[[#i4561|
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[[#i4562
| More info...]]
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\\

[[#i10017]]

!!!10017: Upgrade of Apache OGNL Java package results in errors affecting certain pages of application web interface.

The initial release of version 16.3 for both PaperCut MF and PaperCut NG each incorporated an upgrade of the bundled Apache OGNL Java package. An unexpected side effect of this upgrade were Apache Tapestry page rendering issues. Thus far, the following pages of the interface have been confirmed to encounter issues:

* The issue prevents the successful completion of transactions made via a number of different payment gateways, including Authorize.Net, PayPal Website Payments Standard, Moneris eSELECT Plus, and Realex Realauth Redirect.

* Attempting to select a shared account when submitting a Web Print document via the User Web Interface will result in an error.

* Accessing the mobile device variant of the User Web Interface will result in an error.

Other pages of the interface may also be affected. This Known Issue entry will be updated if and when these pages are identified.

A fix has been implemented, and is now available via a Maintenance Release of PaperCut NG 16.3 (Build 38090), and an updated Early Access release of PaperCut MF 16.3 (Build 38110).

----
September 12, 2016, at 07:17 PM by Eric G - Added resolved note for #9808
Added lines 196-197:

This has been resolved in v16.2 (Build 37798).
September 08, 2016, at 02:41 AM by Tim Shimmin - Add issue of 9922 for configure-cups crash for Xerox filters
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First reported: Friday, August 12th 2016 [[#i9808| More info...]]
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First reported: Wednesday, September 2nd 2016 [[#i9922| More info...]]
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Publishing printers via Google Cloud Print causes an error to occur.
\\
First reported: Friday, August 12th 2016
[[#i9808| More info...]]
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When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
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[[#i7138| More info...]]
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15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562| More info...]]
to:
Devices using iOS 9 might be unable to print.
[[#i4563| More info...]]
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All versions of PaperCut
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Username normalisation on Novell fails in some environments
[[#i4561|
More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562
| More info...]]
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Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
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Username normalisation on Novell fails in some environments
[[#i4561| More info...]]
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Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
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Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
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(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
4489
(:cell class=description :)
Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
(:cell :)
15.0 (Build 31930)
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 168-182:

\\

[[#i9922]]

!!!9922: Enabling PaperCut on Xerox Printers on Mac and Linux may cause the configuration script to exit with an error.

When running "Control Printer Monitoring.command" on Mac, for example, to enable a Xerox printer using a Xerox printer driver, it may fail with the error message of:
@@Undefined subroutine &main::add_url_conformant_papercut_backend called at ./configure-cups line 213.@@
A fixed version of the underlying "configure-cups" script can be obtained from support until the fix is released.

This could potentially affect any CUPS printer such as those used on Linux but only if it is using a custom CUPS filter program with the substring "Xerox" in its path name.
This could also affect [=FujiXerox=] printers using such a CUPS filter with a [=FujiXerox=] printer driver.

----
August 23, 2016, at 07:52 PM by 207.173.83.180 -
Changed lines 30-32 from:
Publishing printers via Google Cloud Print causes an error to occur [[#i9808| More info...]]
to:
Publishing printers via Google Cloud Print causes an error to occur.
\\
First reported: Friday, August 12th 2016
[[#i9808| More info...]]
Changed lines 34-38 from:
All versions\\
First reported
:\\
Friday, August 12th 2016
(
:cell class=unresolved :)
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to:
All versions of PaperCut
(
:cell class=resolved :)
Resolved
Changed line 38 from:
to:
v16.2 (Build 37798)\\
August 16, 2016, at 11:30 PM by 139.130.165.134 -
Changed lines 32-34 from:
N/A
to:
All versions\\
First reported:\\
Friday, August 12th 2016
August 16, 2016, at 11:28 PM by 139.130.165.134 -
Changed line 33 from:
(:cell class=resolved :)
to:
(:cell class=unresolved :)
Changed lines 160-161 from:
"An unknown error occurred while publishing this printer to Google Cloud Print. Please see the server.log file or contact support for assistance."
to:
When attempting to publish new printers to Google Cloud Print, the following error message is displayed in PaperCut's admin UI: "An unknown error occurred while publishing this printer to Google Cloud Print. Please see the server.log file or contact support for assistance."
Changed lines 163-164 from:
Please watch for new updates regarding this issue as we are actively working on a fix.
to:

Our analysis has identified a recent change made on Google's side which is causing this failure
.
We are actively working with Google to identify a path to resolve this, and will update this page as more information becomes available.
August 16, 2016, at 08:05 PM by 207.173.83.180 -
Added line 26:
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8810
to:
9808
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On the print Release Station, some print queues were missing in certain configurations [[#i8810| More info...]]
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Publishing printers via Google Cloud Print causes an error to occur [[#i9808| More info...]]
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v16.0 (Build 34963)\\
v16.0 (Build 34947)
(:cell class=resolved:)
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In certain configurations when virtual and physical queues set, you may see a direct printing error. [[#i8815| More info...]]
to:
On the print Release Station, some print queues were missing in certain configurations [[#i8810| More info...]]
Changed line 49 from:
v16.0 (Build 35131)
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v16.0 (Build 35131)\\
Added lines 51-52:

Changed line 54 from:
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When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
to:
In certain configurations when virtual and physical queues set, you may see a direct printing error. [[#i8815| More info...]]
Changed lines 58-59 from:
15.3 (Build 34079)
(:cell class=resolved :)
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v16.0 (Build 34963)\\
v16.0
(Build 34947)
(:cell
class=resolved:)
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Site server sync fails after deleting a group.
[[#i7138| More info...]]
to:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
Changed line 70 from:
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Devices using iOS 9 might be unable to print.
[[#i4563| More info...]]
to:
Site server sync fails after deleting a group.
[[#i7138| More info...]]
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All versions of PaperCut
to:
15.0 (Build 31930)
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15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562| More info...]]
to:
Devices using iOS 9 might be unable to print.
[[#i4563| More info...]]
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All versions of PaperCut
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Username normalisation on Novell fails in some environments
[[#i4561|
More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562
| More info...]]
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Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
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Username normalisation on Novell fails in some environments
[[#i4561| More info...]]
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(:cell class=unresolved :)
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Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
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Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
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(:cell class=resolved :)
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Added lines 134-145:
Workaround available
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
4489
(:cell class=description :)
Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
(:cell :)
15.0 (Build 31930)
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 154-166:
\\

[[#i9808]]

!!!9808: Publishing printers via Google Cloud Print causes an error to occur

"An unknown error occurred while publishing this printer to Google Cloud Print. Please see the server.log file or contact support for assistance."

This only affects publishing new printers via Google Cloud Print. Existing published printers will continue to work.
Please watch for new updates regarding this issue as we are actively working on a fix.


----
August 10, 2016, at 03:41 AM by Updated known issues for v160 - Updated v16.0 known issue statuses
Changed lines 149-150 from:
Please contact support@papercut.com to obtain a hotfix.
to:
This has been resolved in v16.0 (Build 35131).
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Please contact support@papercut.com to obtain a hotfix.
to:
This has been resolved in v16.0 (Build 35131).
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March 23, 2016, at 07:59 AM by Mel Zouzoulas -
March 23, 2016, at 07:55 AM by Mel Zouzoulas - Added v16.0 hot fixes
Added lines 24-39:


(:cellnr :)
8810
(:cell class=description :)
On the print Release Station, some print queues were missing in certain configurations [[#i8810| More info...]]
(:cell :)
v16.0 (Build 34963)\\
v16.0 (Build 34947)
(:cell class=unresolved :)
Open
(:cell :)
Workaround available
(:comment ******************************  New Issue Row  **************************************************** :)

March 23, 2016, at 07:53 AM by Mel Zouzoulas - Added v16.0 hot fixes
Changed line 25 from:
7553
to:
8815
Changed line 27 from:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
to:
In certain configurations when virtual and physical queues set, you may see a direct printing error. [[#i8815| More info...]]
Changed lines 29-31 from:
15.3 (Build 34079)
(:cell class=resolved :)
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v16.0 (Build 34963)\\
v16.0
(Build 34947)
(:cell class=unresolved :)
Open
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Workaround available
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Site server sync fails after deleting a group.
[[#i7138| More info...]]
to:
When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
Changed line 41 from:
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Devices using iOS 9 might be unable to print.
[[#i4563| More info...]]
to:
Site server sync fails after deleting a group.
[[#i7138| More info...]]
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All versions of PaperCut
to:
15.0 (Build 31930)
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4563
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15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562| More info...]]
to:
Devices using iOS 9 might be unable to print.
[[#i4563| More info...]]
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15.1 (Build 33284)
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All versions of PaperCut
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Username normalisation on Novell fails in some environments
[[#i4561|
More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562
| More info...]]
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to:
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Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
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Username normalisation on Novell fails in some environments
[[#i4561| More info...]]
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000008
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Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
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Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
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(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
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(:cell class=description :)
Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
(:cell :)
15.0 (Build 31930)
(:cell class=resolved :)
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(:cell :)
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\\

[[#i8810]]

!!!8810: On the print Release Station, some print queues were missing in certain configurations.

Please contact support@papercut.com to obtain a hotfix.

----

\\

[[#i8815]]

!!!8815:  In certain configurations when virtual and physical queues set, you may see a direct printing error.

An issue has been found when upgrading to version 16.0 (Build 34962 or Build 34949) and you have a virtual queue and physical queue configured to display jobs on a device, you may see a direct printing error when direct printing is not configured.

Please contact support@papercut.com to obtain a hotfix.
March 17, 2016, at 04:57 AM by 203.222.91.204 -
Changed lines 42-43 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 45 from:
Workaround available
to:
16.0 (Build 34949)
Changed lines 136-138 from:
To resolve this issue, you need to reset the Site server. For further assistance, please contact support.
to:
To resolve this issue, you need to reset the Site server.

A fix for this bug was included in PaperCut MF 16.0 (Build 34949)
.
March 10, 2016, at 01:11 AM by 203.222.91.204 -
Changed line 110 from:
Known issues with older releases (version 13 and earlier) are covered [[https://www.papercut.com/kb/Main/KnownIssuesWithOldReleases| here]]
to:
Known issues with older releases of PaperCut NG and PaperCut MF (version 14 and earlier) are covered [[https://www.papercut.com/kb/Main/KnownIssuesWithOldReleases| here]]
March 10, 2016, at 01:11 AM by 203.222.91.204 -
Changed lines 106-246 from:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
3998
(:cell class=description :)
Google Cloud Print stops printing after a period of time.
[[#i3998| More info...]]
(:cell :)
14.3. 30238
(:cell class=resolved :)
Resolved
(:cell :)
15.0 (Build 31930)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
3928
(:cell class=description :)
Find-me print jobs using the Global PostScript Driver do not print on some printers
. [[#i3928| More info...]]
(:cell :)
14.3.30457
(:cell class=resolved :)
Resolved
(:cell :)
14.3\\
(Build 30238)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
3887
(:cell class=description :)
Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
(:cell :)
14.3.29819
(:cell class=resolved :)
Resolved
(:cell :)
14.3\\
(Build 30238)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
3892
(:cell class=description :)
The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
. [[#i3892| More info...]]
(:cell :)
14.3.29819
(:cell class=resolved :)
Resolved
(:cell :)
14.3\\
(Build 30238)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
3631
(:cell class=description :)
`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. [[#i000000| More info...]]
(:cell :)
14.2.28232
(:cell class=resolved :)
Resolved
(:cell :)
14.3.29819
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000001
(:cell class=description :)
Error Starting Release Station when using some options. [[#i000001| More info...]]
(:cell :)
14.2
(:cell class=resolved :)
Resolved
(:cell :)
14.2.28232
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000002
(:cell class=description :)
Heartland Payment Gateway Module: Add Credit appears to hang. [[#i000002| More info...]]
(:cell :)
13.5.xxxxx - 14.1.27858
(:cell class=resolved :)
Resolved
(:cell :)
Payment Gateway\\
Module 14.1.27245
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000003
(:cell class=description :)
Bulk User Operations may fail with a null error in some situations [[#i000003| More info...]]
(:cell :)
14.1.26830
(:cell class=resolved :)
Resolved
(:cell :)
14.1.26983
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000004
(:cell class=description :)
Batch user import and update may fail in some situations. [[#i000004| More info...]]
(:cell :)
14.1.26830
(:cell class=resolved :)
Resolved
(:cell :)
14.1 (Build 26983)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000005
(:cell class=description :)
Restricted admin access to user groups and printers does not work as intended  [[#i000005| More info...]]
(:cell :)
14.0.25901
(:cell class=resolved :)
Resolved
(:cell :)
15.1
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000006
(:cell class=description :)
Email to Print job and error response configuration displays garbled characters for non-English translations.
[[#i000006| More info...]]
(:cell :)
14.0
(:cell  class=resolved :)
Resolved
(:cell :)
14.0 (Build 26241)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000007
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i000007| More info...]]
(:cell :)
14.3 (Build 30238)
(:cell class=resolved :)
Resolved
(:cell :)
14.3 (Build 30457)
to:
Deleted lines 207-366:

\\

[[#i3998]]
!!!3998: Google Cloud Print stops working after a period of time. (Resolved in 15.0 (Build 31930))

Printing using Google Cloud Print stops printing after functioning for a period of time.

When this issue occurs printing jobs in Google Cloud Print remain in a 'Queued' state and printers are shown as
offline.


----

\\

[[#i3928]]
!!!3928: Find-me print jobs using the Global PostScript Driver do not print on some printers (Resolved in 14.3 (Build 30547))

When using the Global PostScript Driver for Find-Me printing, print jobs may not print on some printers.  This was an issue introduced in 14.3 (Build 30238). 

When this issue occurs the following log appears in the print-provider.log:

@@replacement_list_apply_rw: Invalid argument: replacement_list=XXX,replacement_list->inline_copies=0 @@

Resolved in 14.3 (Build 30457)
----

\\

[[#i3887]]
!!!3887: Some Bulk User Actions may cause "Other emails" to be removed from User accounts (Resolved in 14.3 (Build 30238))

When performing a Bulk User Action that changes a users restriction, resets statistics etc, the Other Emails (commonly used with Email Print, Google Cloud Print etc) can be removed from their account.

Resolved in 14.3 (Build 30238)
----

\\

[[#i3892]]
!!!3892: The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found (Resolved in 14.3 (Build 30238))

Linux or Novell Administrators may encounter the error [@-Xmx256M: not found@] when running [[https://www.papercut.com/products/ng/manual/apdx-tools-db-tools.html|db-tools]]

You can contact upgrade to 14.3.30238, or alternatively you can modify the [@db-tools@] file with your preferred text editor:

[@-Djava.awt.headless=true \
-Djsse.enableCBCProtection=false
-Xmx256M \@]

Needs to be modified to:

[@-Djava.awt.headless=true \
-Djsse.enableCBCProtection=false \
-Xmx256M \@]
----

\\

[[#i000000]]
!!!000000: `CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. (Resolved 2014-09-04)

People with longer than usual usernames may find that their transaction attempts are rejected.

Installations affected by this will need to contact PaperCut Technical Support for an updated Payment Gateway Installer. Reference: 14.2.28920

----

\\

[[#i000001]]
!!!000001: Error Starting Release Station when using some options in 14.2 (Resolved with PaperCut 14.2 (Build 28232))

When starting the Release Station Software and using an [[https://www.papercut.com/products/ng/manual/rs-conf.html|option]] that allows backslashes in 14.2, customers may see an error message similar to this:

[@Error starting release station. Printer in "releases-on" option not in expected format
 of 'server\\printer':@]

Note: This will only appear when running the 14.2 version of the release station software, and only if you using an option that uses backslash. for example:

[@releases-on=server1\\printer1
show-jobs-from-queues=server1\\printer2@]

in the release station @@config.properties@@ file.

Locally installed release stations that have not been upgraded are not affected.

----

\\

[[#i000002]]
!!!000002: Heartland Payment Gateway Module versions 13.5 to 14.1.27245 Add Credit Appears to Hang''(Resolved in Payment Gateway Module 14.1.27245)''

When "Add Credit" is selected on the User Portal with the Heartland Payment Gateway the portal appears to freeze.  This was caused by the balance query not functioning appropriately.

Updating the Payment Gateway Module to [[https://www.papercut.com/anonftp/pub/pcng/ext/payment-gateway/pcng-payment-gateway-module.exe|version 14.1.27245 or newer]] will resolve this issue. 

If you have concerns or require assistance applying the updated Payment Gateway Module please contact support.

This issue has been resolved in the Payment Gateway Module 14.1.27245

----

\\

[[#i000003]]
!!!000003: Bulk User Operations may fail with a null error in some situations in version 14.1 (Build 26830) (Resolved in 14.1 Build 26983)

When performing a [[https://www.papercut.com/products/ng/manual/ch-user-mgmt-bulk-ops.html|Bulk User Action]] that only affects a user or group of users Balance and no other setting, the PaperCut Administrator may see a "Null" error in the Progress Window.

[@Starting Group Member Operations ...
ERROR occurred: null
Finished. @]

----

\\

[[#i000004]]
!!!000004: Batch user import and update may fail in some situations in version 14.1 (Build 26830) (Resolved in 14.1 Build 26983)

Similar to the Bulk User Operations issue above, if a [[https://www.papercut.com/products/ng/manual/ch-user-mgmt-import-update.html|Batch User Import and Update]] is used to modify a users balance and does not use the "Other email addresses" field, the import may fail.

The PaperCut Administrator may see a "ERROR processing import file: null " error in the Progress Window.

[@Synchronization process starting
Started batch user data import.
Encountered an ERROR at line 1: ERROR processing import file: null
Synchronizing group information... @]

----

\\

[[#i000005]]
!!!000005: Restricted admin access to user groups and printers does not work as intended in version 14.0 Build 25901.  (Resolved in 14.0 Build 26241)

Administrators with limited access to a user group or a subset of printers would still be able to access all users and printers.

This issue has been resolved in the PaperCut version 15.1 release.

----

\\

[[#i000006]]
!!!000006: Email to Print job and error response configuration displays garbled characters for non-English translations (Resolved in 14.0 Build 26241)

The current workaround is to manually edit the responses in the mobile options page. A fix for this issue will be included in the next version of PaperCut.

----

\\

[[#i000007]]
!!!i000007: Global Print Driver causes release issues on selected devices in 14.3.1 (build 30238) (Resolved, please contact Support)

A regression has been found in the release of PaperCut version 14.3.1 (Build 30238), where sites running the Global Print Driver may see an issue when jobs are released on some printers. A fix has been released and is available through our support team.
March 10, 2016, at 01:03 AM by 203.222.91.204 -
Changed line 6 from:
Issues relating to PaperCut MF embedded MFD software, hardware and device integration are listed in a [[KnownIssuesMF|separate device integration issues article]].
to:
Known PaperCut MF issues relating to  embedded MFD software, hardware and device integration are listed in a [[KnownIssuesMF|separate article]].
March 10, 2016, at 01:02 AM by 203.222.91.204 -
Changed line 1 from:
(:title Known Issues with recent releases of PaperCut NG and PaperCut MF:)
to:
(:title Known issues with recent releases of PaperCut NG and PaperCut MF:)
Added lines 5-6:

Issues relating to PaperCut MF embedded MFD software, hardware and device integration are listed in a [[KnownIssuesMF|separate device integration issues article]].
March 10, 2016, at 12:59 AM by 203.222.91.204 -
Changed line 1 from:
(:title Known Issues with Recent Releases:)
to:
(:title Known Issues with recent releases of PaperCut NG and PaperCut MF:)
Changed line 4 from:
This page lists known issues or bugs with the most recent releases.  The aim is to arm administrators with information about problems in the current release, and where possible mention workarounds or methods to mitigate the issues.
to:
This page lists known issues or bugs with the most recent releases of ""PaperCut NG"" and ""PaperCut MF"".  The aim is to arm administrators with information about problems in the current release, and where possible mention workarounds or methods to mitigate the issues.
December 21, 2015, at 05:16 AM by 203.222.91.204 -
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(:cell class=unresolved:)
Open
to:
(:cell class=resolved :)
Resolved
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[[#i7553|Fix available]]
to:
15.3 (Build 34230)
December 13, 2015, at 11:04 PM by josh - changed build to reflect NG build
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15.3 (Build 34078)
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15.3 (Build 34079)
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An issue has been found in version 15.3 (Build 34078) whereby a user depositing coins into a Pay Station in some configurations may not receive their funds in PaperCut. Development have found a fix for this issue and have created a custom build available for download. 
to:
An issue has been found in version 15.3 (Build 34079) whereby a user depositing coins into a Pay Station in some configurations may not receive their funds in PaperCut. Development have found a fix for this issue and have created a custom build available for download. 
December 13, 2015, at 11:03 PM by josh - Added known issue #7553 to NG page
Changed line 23 from:
7138
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7553
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Site server sync fails after deleting a group.
[[#i7138| More info...]]
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When using some Pay stations to add funds, coins deposited may not increase the balance of a user. [[#i7553| More info...]]
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15.0 (Build 31930)
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15.3 (Build 34078)
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Workaround available
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[[#i7553|Fix available]]
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Devices using iOS 9 might be unable to print.
[[#i4563| More info...]]
to:
Site server sync fails after deleting a group.
[[#i7138| More info...]]
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All versions of PaperCut
(:cell class=resolved :)
Resolved
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15.0 (Build 31930)
(:cell class=unresolved:)
Open
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15.3 (Build 34078)
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Workaround available
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15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562| More info...]]
to:
Devices using iOS 9 might be unable to print.
[[#i4563| More info...]]
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15.1 (Build 33284)
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All versions of PaperCut
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Username normalisation on Novell fails in some environments
[[#i4561|
More info...]]
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15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562
| More info...]]
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Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
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Username normalisation on Novell fails in some environments
[[#i4561| More info...]]
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Workaround available
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Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
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Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
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Open
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Workaround available
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Google Cloud Print stops printing after a period of time.
[[#i3998| More info...]]
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Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
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Find-me print jobs using the Global PostScript Driver do not print on some printers
. [[#i3928| More info...]]
to:
Google Cloud Print stops printing after a period of time.
[[#i3998| More info...]]
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)
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Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
to:
Find-me print jobs using the Global PostScript Driver do not print on some printers
. [[#i3928| More info...]]
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The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
. [[#i3892| More info...]]
to:
Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
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`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. [[#i000000| More info...]]
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The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
.
[[#i3892| More info...]]
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Error Starting Release Station when using some options. [[#i000001| More info...]]
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`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. [[#i000000| More info...]]
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Heartland Payment Gateway Module: Add Credit appears to hang. [[#i000002| More info...]]
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Error Starting Release Station when using some options. [[#i000001| More info...]]
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Module
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Bulk User Operations may fail with a null error in some situations [[#i000003| More info...]]
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Heartland Payment Gateway Module: Add Credit appears to hang. [[#i000002| More info...]]
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Batch user import and update may fail in some situations. [[#i000004| More info...]]
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Bulk User Operations may fail with a null error in some situations [[#i000003| More info...]]
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Restricted admin access to user groups and printers does not work as intended  [[#i000005| More info...]]
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Batch user import and update may fail in some situations. [[#i000004| More info...]]
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Email to Print job and error response configuration displays garbled characters for non-English translations.
[[#i000006| More info...]]
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Restricted admin access to user groups and printers does not work as intended  [[#i000005| More info...]]
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Global Print Driver causes release issues on selected devices [[#i000007| More info...]]
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Email to Print job and error response configuration displays garbled characters for non-English translations.
[[#i000006| More info...]]
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(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000007
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i000007| More info...]]
(:cell :)
14.3 (Build 30238)
(:cell class=resolved :)
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(:cell :)
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[[#i7553]]

!!!7553: When using Pay stations to add funds, coins deposited may not increase the balance of a user.

An issue has been found in version 15.3 (Build 34078) whereby a user depositing coins into a Pay Station in some configurations may not receive their funds in PaperCut. Development have found a fix for this issue and have created a custom build available for download. 

NOTE: This does not affect Payment Gateways.

Please email mailto:support@papercut.com to obtain this build.

----

\\

Deleted lines 276-277:

November 27, 2015, at 03:23 AM by 203.222.91.204 -
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[[#i7198| More info...]]
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[[#i7138| More info...]]
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Workaround available
to:
15.3 (Build 34078)
November 27, 2015, at 03:22 AM by 203.222.91.204 -
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to:
7198
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Devices using iOS 9 might be unable to print.
[[#i4563| More info...]]
to:
Site server sync fails after deleting a group.
[[#i7198| More info...]]
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All versions of PaperCut
(:cell class=unresolved :)
to:
15.0 (Build 31930)
(:cell class=unresolved:)
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15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562| More info...]]
to:
Devices using iOS 9 might be unable to print.
[[#i4563| More info...]]
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15.1 (Build 33284)
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All versions of PaperCut
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Workaround available
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Username normalisation on Novell fails in some environments
[[#i4561|
More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562
| More info...]]
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Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
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Username normalisation on Novell fails in some environments
[[#i4561| More info...]]
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(:cell class=unresolved :)
Open
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Workaround available
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000008
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Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
to:
Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
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Google Cloud Print stops printing after a period of time.
[[#i3998| More info...]]
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Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
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Find-me print jobs using the Global PostScript Driver do not print on some printers
. [[#i3928| More info...]]
to:
Google Cloud Print stops printing after a period of time.
[[#i3998| More info...]]
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)
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Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
to:
Find-me print jobs using the Global PostScript Driver do not print on some printers
. [[#i3928| More info...]]
Changed line 112 from:
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to:
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to:
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The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
. [[#i3892| More info...]]
to:
Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
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3631
to:
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`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. [[#i000000| More info...]]
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The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
.
[[#i3892| More info...]]
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`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. [[#i000000| More info...]]
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Heartland Payment Gateway Module: Add Credit appears to hang. [[#i000002| More info...]]
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Error Starting Release Station when using some options. [[#i000001| More info...]]
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Bulk User Operations may fail with a null error in some situations [[#i000003| More info...]]
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Heartland Payment Gateway Module: Add Credit appears to hang. [[#i000002| More info...]]
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Email to Print job and error response configuration displays garbled characters for non-English translations.
[[#i000006| More info...]]
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(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000007
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i000007| More info...]]
(:cell :)
14.3 (Build 30238)
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(:cell :)
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\\

[[#i7138]]
!!!7138:Site server sync fails after deleting a group.

If you are using a Site Server, and you remove then re-add a group, any changes made to that group  (for example, access to shared accounts or scan actions) are not synced to the Site Server.

To resolve this issue, you need to reset the Site server. For further assistance, please contact support.

----

November 27, 2015, at 12:55 AM by 203.222.91.204 -
Changed line 238 from:
PaperCut uses IP addresses as an integral component of iOS printing. However, IPv6 addresses might not be recognized by PaperCut, which prevents PaperCut from being able to match a print job to a user.
to:
PaperCut uses IP addresses as an integral component of iOS printing. However, [=IPv6=] addresses might not be recognized by PaperCut, which prevents PaperCut from being able to match a print job to a user.
November 27, 2015, at 12:52 AM by 203.222.91.204 - update iOS9 printing issue description
Changed line 25 from:
Devices using iOS 9 may be unable to print.
to:
Devices using iOS 9 might be unable to print.
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!!!4563:Devices using iOS 9 may be unable to print.
to:
!!!4563:Devices using iOS 9 might be unable to print.
Changed lines 238-240 from:
PaperCut uses IP addresses as an integral component of iOS printing, this change translates into the possibility of not being able to match a print job to a user on some networks.

We have created a KB article on [[https://www.papercut.com/kb/Main/IOS9printing|IOS9 printing]] to explain this further and cover a workaround.
to:
PaperCut uses IP addresses as an integral component of iOS printing. However, IPv6 addresses might not be recognized by PaperCut, which prevents PaperCut from being able to match a print job to a user.

For more information on how to resolve this issue, see the Knowledge Base article:  [[https://www.papercut.com/kb/Main/IOS9printing|iOS 9 Printing with IPv4 and IPv6 mixed networks]].
September 24, 2015, at 03:57 PM by Rick - minor typo
Changed line 236 from:
iOS9 changes the way "i"devices devices talk on a network by preferencing [=IPv6=] communication over [=IPv4=].
to:
iOS9 changes the way "i"devices talk on a network by preferring [=IPv6=] communication over [=IPv4=].
Changed line 236 from:
iOS9 changes the way "i"devices devices talk on a network by preferencing IPV6 communication over IPV4.
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iOS9 changes the way "i"devices devices talk on a network by preferencing [=IPv6=] communication over [=IPv4=].
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iOS9 changes the way "i"devices devices talk on a network by preferencing IPv6 communication over IPv4.
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iOS9 changes the way "i"devices devices talk on a network by preferencing IPV6 communication over IPV4.
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IOS Devices may stop printing once upgraded to IOS V9
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Devices using iOS 9 may be unable to print.
Changed lines 234-238 from:
!!!4563:IOS Devices may stop printing once upgraded to IOS V9

IOS9
changes the way "I"devices devices talk on a network by preferencing IP Version6 communication over IP Version4.

PaperCut uses IP addresses as an integral component of IOS printing, this change translates into the possibility of not being able to match a print job to a user on some networks.
to:
!!!4563:Devices using iOS 9 may be unable to print.

iOS9
changes the way "i"devices devices talk on a network by preferencing IPv6 communication over IPv4.

PaperCut uses IP addresses as an integral component of iOS printing, this change translates into the possibility of not being able to match a print job to a user on some networks.
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15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562
| More info...]]
to:
IOS Devices may stop printing once upgraded to IOS V9
[[#i4563|
More info...]]
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(:cell class=resolved :)
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(:cell class=unresolved :)
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Workaround available
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Username normalisation on Novell fails in some environments
[[#i4561|
More info...]]
to:
15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562
| More info...]]
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[[#i000008| More info...]]
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[[#i4561| More info...]]
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Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
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Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
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Google Cloud Print stops printing after a period of time.
[[#i3998| More info...]]
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Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
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. [[#i3928| More info...]]
to:
Google Cloud Print stops printing after a period of time.
[[#i3998| More info...]]
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)
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Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
to:
Find-me print jobs using the Global PostScript Driver do not print on some printers
. [[#i3928| More info...]]
Changed line 100 from:
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The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
. [[#i3892| More info...]]
to:
Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
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`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. [[#i000000| More info...]]
to:
The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
.
[[#i3892| More info...]]
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`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. [[#i000000| More info...]]
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Heartland Payment Gateway Module: Add Credit appears to hang. [[#i000002| More info...]]
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Error Starting Release Station when using some options. [[#i000001| More info...]]
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Bulk User Operations may fail with a null error in some situations [[#i000003| More info...]]
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Heartland Payment Gateway Module: Add Credit appears to hang. [[#i000002| More info...]]
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Batch user import and update may fail in some situations. [[#i000004| More info...]]
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Restricted admin access to user groups and printers does not work as intended  [[#i000005| More info...]]
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Batch user import and update may fail in some situations. [[#i000004| More info...]]
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Email to Print job and error response configuration displays garbled characters for non-English translations.
[[#i000006| More info...]]
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Restricted admin access to user groups and printers does not work as intended  [[#i000005| More info...]]
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[[#i000006| More info...]]
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(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000007
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i000007| More info...]]
(:cell :)
14.3 (Build 30238)
(:cell class=resolved :)
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(:cell :)
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----


\\

[[#i4563]]
!!!4563:IOS Devices may stop printing once upgraded to IOS V9

IOS9 changes the way "I"devices devices talk on a network by preferencing IP Version6 communication over IP Version4.

PaperCut uses IP addresses as an integral component of IOS printing, this change translates into the possibility of not being able to match a print job to a user on some networks.

We have created a KB article on [[https://www.papercut.com/kb/Main/IOS9printing|IOS9 printing]] to explain this further and cover a workaround.
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Workaround Available
to:
15.1 (Build 33291)
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This appears to be caused by a failure in the back-up of the existing database before the upgrade continues.  We are currently investigation the cause of the problem.
to:
This appears to be caused by a failure in the back-up of the existing database before the upgrade continues.  We are currently investigating the cause of the problem.
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Username normalisation on Novell fails in some environments
[[#i4561|
More info...]]
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15.1 database upgrade back-up stops under some circumstances, causing the upgrade to halt, preventing the PaperCut services from starting.
[[#i4562
| More info...]]
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Workaround Available
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Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
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Username normalisation on Novell fails in some environments
[[#i4561| More info...]]
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Refund approvals and rejections fail from the admin interface.
[[#i4489| More info...]]
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Authentication is denied when running a Windows Server 2003 Domain Controller.
[[#i000008| More info...]]
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Google Cloud Print stops printing after a period of time.
[[#i3998| More info...]]
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Find-me print jobs using the Global PostScript Driver do not print on some printers
. [[#i3928| More info...]]
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Google Cloud Print stops printing after a period of time.
[[#i3998| More info...]]
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Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
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Find-me print jobs using the Global PostScript Driver do not print on some printers
. [[#i3928| More info...]]
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The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
. [[#i3892| More info...]]
to:
Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
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`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. [[#i000000| More info...]]
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The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
.
[[#i3892| More info...]]
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Heartland Payment Gateway Module: Add Credit appears to hang. [[#i000002| More info...]]
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Error Starting Release Station when using some options. [[#i000001| More info...]]
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Bulk User Operations may fail with a null error in some situations [[#i000003| More info...]]
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Heartland Payment Gateway Module: Add Credit appears to hang. [[#i000002| More info...]]
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Batch user import and update may fail in some situations. [[#i000004| More info...]]
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Batch user import and update may fail in some situations. [[#i000004| More info...]]
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Email to Print job and error response configuration displays garbled characters for non-English translations.
[[#i000006| More info...]]
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Restricted admin access to user groups and printers does not work as intended  [[#i000005| More info...]]
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(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000007
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i000007| More info...]]
(:cell :)
14.3 (Build 30238)
(:cell class=resolved :)
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(:cell :)
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----


\\

[[#i4562]]
!!!4562: 15.1 database upgrade back-up fails under some circumstances, causing the upgrade to halt and preventing the PaperCut services from starting.)

PaperCut has noticed that some customers are facing an upgrade error with the PaperCut Application server not starting after the attempted upgrade.    At this point no changes to the existing database have been made.

This appears to be caused by a failure in the back-up of the existing database before the upgrade continues.  We are currently investigation the cause of the problem.

Workaround:-
PaperCut recommends installing V15.0 (latest build) over the top of the stalled upgrade to repair the issue and continue with V15.
June 18, 2015, at 07:56 AM by 203.222.91.204 -
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June 18, 2015, at 07:56 AM by 203.222.91.204 -
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June 18, 2015, at 07:55 AM by 203.222.91.204 -
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Resolved in Payment Gateway\\
Module 14.1.27245
to:
Resolved
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to:
Payment Gateway\\
Module 14.1.27245
June 18, 2015, at 07:54 AM by 203.222.91.204 -
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Resolved in Payment Gateway\\
Module 14.1.27245
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This issue has been resolved in the Payment Gateway Module 14.1.27245
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A fix for this issue is available by contacting @@support@papercut.com@@ with your current edition of PaperCut (NG or MF). The fix will be released publicly with the next version of PaperCut.
to:
This issue has been resolved in the PaperCut version 15.1 release.
April 03, 2015, at 12:54 PM by TimG - Updated 'contact support' since we're waiting to hear from MS
Changed lines 230-231 from:
A temporary workaround is to uninstall this Update `MS15-027 from your Windows 2003 domain controllers, and await confirmation that this has been fixed by contacting [[mailto:support@papercut.com|contact support]] quoting issue [@#00008@].
to:
A temporary workaround is to uninstall this Update `MS15-027 from your Windows 2003 domain controllers, until Microsoft confirm that this issue has been fixed. We will also list any updates on this page when we hear back from Microsoft.
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!!!4561: Username normalisation on Novell fails in some environments 15.0 (Build 31930) (Resolved in 15.0 (Build 32334))
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This issue has been identified and a fix will be made available shortly.
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This issue has been identified and has been fixed in in 15.0 (Build 32334).
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!!!4489: Refund approvals and reject fail in version 15.0 (Build 31930)
to:
!!!4489: Refund approvals and reject fail in version 15.0 (Build 31930) (Resolved in 15.0 (Build 32334))
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If the refund notifications are compulsory, please [[mailto:support@papercut.com|contact support]] for a hotfix.
to:
This issue has been fixed in  15.0 (Build 32334)
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Find-me print jobs using the Global PostScript Driver do not print on some printers
. [[#i3928| More info...]]
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Google Cloud Print stops printing after a period of time.
[[#i3998| More info...]]
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Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
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Find-me print jobs using the Global PostScript Driver do not print on some printers
. [[#i3928| More info...]]
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The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
. [[#i3892| More info...]]
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Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
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`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. [[#i000000| More info...]]
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The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
.
[[#i3892| More info...]]
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Heartland Payment Gateway Module: Add Credit appears to hang. [[#i000002| More info...]]
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Email to Print job and error response configuration displays garbled characters for non-English translations.
[[#i000006| More info...]]
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(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
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(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i000007| More info...]]
(:cell :)
14.3 (Build 30238)
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[[#i4561]]
!!!4561: Username normalisation on Novell fails in some environments

Customers may notice that there are new users (or users being denied access) that meet the following syntax: username.novell.domain

This is after upgrading to 15.0.

This issue has been identified and a fix will be made available shortly.

----

\\

Deleted lines 206-208:
An alternative workaround is to configure your domain as suggested [[http://support.microsoft.com/en-us/kb/3002657|on the Microsoft site]]: "To work around this issue, use the Kerberos protocol to authenticate Active Directory domain users."

March 12, 2015, at 06:47 PM by TimG - Added MS site link specifically with Workarounds and information specific to that issue
Changed lines 199-200 from:
PaperCut Support have seen a number of installations affected by authentication issues after installing Windows Update [[https://technet.microsoft.com/library/security/MS15-027|MS15-027]] (3002657) whereby Active Directory denies access to users logging into PaperCut, giving the user an incorrect username/password error.
to:
PaperCut Support have seen a number of installations affected by authentication issues after installing Windows Update [[http://support.microsoft.com/en-us/kb/3002657|MS15-027]] (3002657) whereby Active Directory denies access to users logging into PaperCut, giving the user an incorrect username/password error.
Added lines 207-209:
An alternative workaround is to configure your domain as suggested [[http://support.microsoft.com/en-us/kb/3002657|on the Microsoft site]]: "To work around this issue, use the Kerberos protocol to authenticate Active Directory domain users."

March 12, 2015, at 05:42 AM by 203.222.91.204 -
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to:
[[#i000008| More info...]]
March 12, 2015, at 05:41 AM by 203.222.91.204 -
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[[#00008| More info...]]
March 12, 2015, at 05:41 AM by 203.222.91.204 -
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. [[#i3928| More info...]]
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[[#i3998| More info...]]
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Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
to:
Find-me print jobs using the Global PostScript Driver do not print on some printers
. [[#i3928| More info...]]
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The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
. [[#i3892| More info...]]
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Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
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`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. [[#i000000| More info...]]
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(:comment ******************************  New Issue Row  **************************************************** :)
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Global Print Driver causes release issues on selected devices [[#i000007| More info...]]
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[[#i000008]]
!!!000008: Authentication is denied when running a Windows Server 2003 Domain Controller

PaperCut Support have seen a number of installations affected by authentication issues after installing Windows Update [[https://technet.microsoft.com/library/security/MS15-027|MS15-027]] (3002657) whereby Active Directory denies access to users logging into PaperCut, giving the user an incorrect username/password error.

This Windows Update was rolled out to Server 2003, 2008 and 2012. However, this issue only occurs when using Windows 2003 domain controllers and PaperCut is hosted on a separate member server.  If PaperCut is installed on the same server as your domain controller, this should not affect authentication.

This issue is also affecting other software using this authentication method. PaperCut is currently investigating this issue with Microsoft.

A temporary workaround is to uninstall this Update `MS15-027 from your Windows 2003 domain controllers, and await confirmation that this has been fixed by contacting [[mailto:support@papercut.com|contact support]] quoting issue [@#00008@].

----

\\

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If the refund notifications are compulsory please [[mailto:support@papercut.com|contact support]], for a hotfix.
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If the refund notifications are compulsory, please [[mailto:support@papercut.com|contact support]] for a hotfix.
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[[mailto:support@papercut.com|Contact support]] if you are affected by this issue for a hotfix.
to:

If the refund notifications are compulsory please [[mailto:support@papercut.com|contact support]], for a hotfix.
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Refund approvals/rejections fail when email notification for refunds is enabled.
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Refund approvals/rejections fail when email notifications for refunds are enabled.
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This will avoid the unexpected error and will let the refunds through.
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Refund approvals and rejects fail from the admin interface.
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Refund approvals and rejections fail from the admin interface.
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Refund approvals/rejection fail when email notifications for refunds is enabled.
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Refund approvals/rejections fail when email notification for refunds is enabled.
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!!!3998: Google Cloud Print stops working after a period of time.
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!!!3998: Google Cloud Print stops working after a period of time. (Resolved in 15.0 (Build 31930))
Changed lines 201-203 from:
When this issue occurs printing jobs in Google Cloud Print remain in a 'Queued' state and printers are shown as offline.  

[[mailto:support@papercut.com|Contact support]] if you are affected by this issue for a hotfix.
to:
When this issue occurs printing jobs in Google Cloud Print remain in a 'Queued' state and printers are shown as
offline.

Changed line 22 from:
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[[#i4489| More info...]]
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Find-me print jobs using the Global PostScript Driver do not print on some printers
. [[#i3928| More info...]]
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Google Cloud Print stops printing after a period of time.
[[#i3998| More info...]]
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Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
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Find-me print jobs using the Global PostScript Driver do not print on some printers
. [[#i3928| More info...]]
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The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
. [[#i3892| More info...]]
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Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
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`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. [[#i000000| More info...]]
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The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
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[[#i3892| More info...]]
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Restricted admin access to user groups and printers does not work as intended  [[#i000005| More info...]]
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(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000007
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Global Print Driver causes release issues on selected devices [[#i000007| More info...]]
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14.3 (Build 30238)
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[[#i4489]]
!!!4489: Refund approvals and reject fail in version 15.0 (Build 31930)

Refund approvals/rejection fail when email notifications for refunds is enabled.

As an interim solution, please turn off "Email user when their request is processed" under @@Options -> General -> User Features -> Allow users to request refunds.@@

[[mailto:support@papercut.com|Contact support]] if you are affected by this issue for a hotfix.

\\

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January 09, 2015, at 01:15 AM by travis - Add google cloud print issue details
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Find-me print jobs using the Global PostScript Driver do not print on some printers
. [[#i3928| More info...]]
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Google Cloud Print stops printing after a period of time.
[[#i3998| More info...]]
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Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
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Find-me print jobs using the Global PostScript Driver do not print on some printers
. [[#i3928| More info...]]
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The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
. [[#i3892| More info...]]
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Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
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`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. [[#i000000| More info...]]
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The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
.
[[#i3892| More info...]]
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Heartland Payment Gateway Module: Add Credit appears to hang. [[#i000002| More info...]]
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Global Print Driver causes release issues on selected devices [[#i000007| More info...]]
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(:comment ******************************  New Issue Row  **************************************************** :)
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Global Print Driver causes release issues on selected devices [[#i000007| More info...]]
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14.3.1 (Build 30238)
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[[#i3998]]
!!!3998: Google Cloud Print stops working after a period of time.

Printing using Google Cloud Print stops printing after functioning for a period of time.

When this issue occurs printing jobs in Google Cloud Print remain in a 'Queued' state and printers are shown as offline. 

[[mailto:support@papercut.com|Contact support]] if you are affected by this issue for a hotfix.
----

\\

December 05, 2014, at 07:29 PM by matt - add global print driver issue
Changed line 23 from:
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Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
to:
Find-me print jobs using the Global PostScript Driver do not print on some printers
. [[#i3928| More info...]]
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The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
. [[#i3892| More info...]]
to:
Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
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`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. [[#i000000| More info...]]
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The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
.
[[#i3892| More info...]]
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Heartland Payment Gateway Module: Add Credit appears to hang. [[#i000002| More info...]]
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Restricted admin access to user groups and printers does not work as intended  [[#i000005| More info...]]
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Global Print Driver causes release issues on selected devices [[#i000007| More info...]]
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[[#i000006| More info...]]
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(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000007
(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#i000007| More info...]]
(:cell :)
14.3.1 (Build 30238)
(:cell class=resolved :)
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(:cell :)
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[[#i3928]]
!!!3928: Find-me print jobs using the Global PostScript Driver do not print on some printers (Resolved in 14.3 (Build 30547))

When using the Global PostScript Driver for Find-Me printing, print jobs may not print on some printers.  This was an issue introduced in 14.3 (Build 30238). 

When this issue occurs the following log appears in the print-provider.log:

@@replacement_list_apply_rw: Invalid argument: replacement_list=XXX,replacement_list->inline_copies=0 @@

Resolved in 14.3 (Build 30457)
----

\\

Changed lines 271-274 from:
!!!i000007: Global Print Driver causes release issues on selected devices in 14.3.30238 (Resolved, please contact Support)

A regression has been found in the release of PaperCut version 14.3 (Build 30238), where sites running the Global Print Driver may see an issue when jobs are released on some printers. A fix has been released and is available through our support team.
to:
!!!i000007: Global Print Driver causes release issues on selected devices in 14.3.1 (build 30238) (Resolved, please contact Support)

A regression has been found in the release of PaperCut version 14.3.1 (Build 30238), where sites running the Global Print Driver may see an issue when jobs are released on some printers. A fix has been released and is available through our support team.
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Global Print Driver causes release issues on selected devices [[#ii000007| More info...]]
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Global Print Driver causes release issues on selected devices [[#i000007| More info...]]
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(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
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(:cell class=description :)
Global Print Driver causes release issues on selected devices [[#ii000007| More info...]]
(:cell :)
14.3.1 (Build 30238)
(:cell class=resolved :)
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(:cell :)
[[mailto:support@papercut.com|Contact support]]
(:tableend:)
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\\

[[#i000007]]
!!!i000007: Global Print Driver causes release issues on selected devices in 14.3.30238 (Resolved, please contact Support)

A regression has been found in the release of PaperCut version 14.3 (Build 30238), where sites running the Global Print Driver may see an issue when jobs are released on some printers. A fix has been released and is available through our support team.

----

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[[mailto:support@papercut.com|Contact support]]
to:
14.3\\
(Build 30238)
Changed lines 145-146 from:
!!!3892: The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found (`HotFix available from [[mailto:support@papercut.com|technical support]]
to:
!!!3892: The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found (Resolved in 14.3 (Build 30238))
Changed lines 149-150 from:
You can contact [[mailto:support@papercut.com|technical support]] for a `HotFix, or alternatively you can modify the [@db-tools@] file with your preferred text editor:
to:
You can contact upgrade to 14.3.30238, or alternatively you can modify the [@db-tools@] file with your preferred text editor:
Changed lines 134-136 from:
!!!3887: Some Bulk User Actions may cause "Other emails" to be removed from User accounts (Resolved in 14.3
(Build 30238))
to:
!!!3887: Some Bulk User Actions may cause "Other emails" to be removed from User accounts (Resolved in 14.3 (Build 30238))
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[[mailto:support@papercut.com|Contact support]]
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14.3\\
(Build 30238)
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!!!3887: Some Bulk User Actions may cause "Other emails" to be removed from User accounts (`HotFix available from [[mailto:support@papercut.com|technical support]]
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!!!3887: Some Bulk User Actions may cause "Other emails" to be removed from User accounts (Resolved in 14.3
(Build 30238))
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You can contact [[mailto:support@papercut.com|technical support]] for a `HotFix
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Resolved in 14.3 (Build 30238)
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3892
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The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
. [[#i3892| More info...]]
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Some Bulk User Actions may cause "Other emails" to be removed from user accounts.
. [[#i3887| More info...]]
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to:
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`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. [[#i000000| More info...]]
to:
The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found
.
[[#i3892| More info...]]
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Error Starting Release Station when using some options. [[#i000001| More info...]]
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`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. [[#i000000| More info...]]
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Heartland Payment Gateway Module: Add Credit appears to hang. [[#i000002| More info...]]
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Error Starting Release Station when using some options. [[#i000001| More info...]]
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13.5.xxxxx - 14.1.27858
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class=unresolved :)
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to:
14.2
(:cell class=resolved :)
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to:
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Bulk User Operations may fail with a null error in some situations [[#i000003| More info...]]
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Heartland Payment Gateway Module: Add Credit appears to hang. [[#i000002| More info...]]
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(:cell class=resolved
:)
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(
:cell class=unresolved :)
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to:
Work around available
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000003
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Batch user import and update may fail in some situations. [[#i000004| More info...]]
to:
Bulk User Operations may fail with a null error in some situations [[#i000003| More info...]]
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[[mailto:support@papercut.com|Contact support]]
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000004
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Restricted admin access to user groups and printers does not work as intended  [[#i000005| More info...]]
to:
Batch user import and update may fail in some situations. [[#i000004| More info...]]
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14.0.25901
(:cell class=unresolved :)
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(:cell class=resolved :)
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Email to Print job and error response configuration displays garbled characters for non-English translations.
[[#i000006| More info...]]
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Restricted admin access to user groups and printers does not work as intended  [[#i000005| More info...]]
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(:cell  class=resolved :)
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(:cell class=unresolved :)
Open
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[[mailto:support@papercut.com|Contact support]]
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000006
(:cell class=description :)
Email to Print job and error response configuration displays garbled characters for non-English translations.
[[#i000006| More info...]]
(:cell :)
14.0
(:cell  class=resolved :)
Resolved
(:cell :)
Added lines 132-141:
[[#i3887]]
!!!3887: Some Bulk User Actions may cause "Other emails" to be removed from User accounts (`HotFix available from [[mailto:support@papercut.com|technical support]]

When performing a Bulk User Action that changes a users restriction, resets statistics etc, the Other Emails (commonly used with Email Print, Google Cloud Print etc) can be removed from their account.

You can contact [[mailto:support@papercut.com|technical support]] for a `HotFix
----

\\

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. [[#3892| More info...]]
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. [[#i3892| More info...]]
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[[#3892]]
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[[#i3892]]
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`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. [[#i000000| More info...]]
to:
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.
[[#3892| More info...]]
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Heartland Payment Gateway Module: Add Credit appears to hang. [[#i000002| More info...]]
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Error Starting Release Station when using some options. [[#i000001| More info...]]
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(:cell class=resolved :)
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Bulk User Operations may fail with a null error in some situations [[#i000003| More info...]]
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Email to Print job and error response configuration displays garbled characters for non-English translations.
[[#i000006| More info...]]
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Restricted admin access to user groups and printers does not work as intended  [[#i000005| More info...]]
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(:cell  class=resolved :)
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(:cell class=unresolved :)
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[[mailto:support@papercut.com|Contact support]]
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000006
(:cell class=description :)
Email to Print job and error response configuration displays garbled characters for non-English translations.
[[#i000006| More info...]]
(:cell :)
14.0
(:cell  class=resolved :)
Resolved
(:cell :)
Added lines 120-139:
[[#3892]]
!!!3892: The PaperCut "db-tools" script on Linux and Novell installations errors with -`Xmx256M: not found (`HotFix available from [[mailto:support@papercut.com|technical support]]

Linux or Novell Administrators may encounter the error [@-Xmx256M: not found@] when running [[https://www.papercut.com/products/ng/manual/apdx-tools-db-tools.html|db-tools]]

You can contact [[mailto:support@papercut.com|technical support]] for a `HotFix, or alternatively you can modify the [@db-tools@] file with your preferred text editor:

[@-Djava.awt.headless=true \
-Djsse.enableCBCProtection=false
-Xmx256M \@]

Needs to be modified to:

[@-Djava.awt.headless=true \
-Djsse.enableCBCProtection=false \
-Xmx256M \@]
----

\\

Changed line 23 from:
000000
to:
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[[mailto:support@papercut.com|Contact support]]
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14.3.29819
September 14, 2014, at 11:25 PM by 203.222.91.204 -
Changed lines 31-32 from:
Contact\\
Support
to:
[[mailto:support@papercut.com|Contact support]]
September 14, 2014, at 11:25 PM by 203.222.91.204 -
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!!!`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. (Resolved 2014-09-04)
to:
----

(:comment ***** Issues Table - use class=resolved or class=unresolved on the Status cells to alter the text colour **************************************************** :)

(:table border=1 width=100% cellspacing=5 class=issues :)
(:cellnr :)
'''Issue ID'''
(:cell :)
'''Description'''
(:cell :)
'''Reported in'''
(:cell :)
'''Status'''
(:cell :)
'''Resolved in'''
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000000
(:cell class=description :)
`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. [[#i000000| More info...]]
(:cell :)
14.2.28232
(:cell class=resolved :)
Resolved
(:cell :)
Contact\\
Support
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000001
(:cell class=description :)
Error Starting Release Station when using some options. [[#i000001| More info...]]
(:cell :)
14.2
(:cell class=resolved :)
Resolved
(:cell :)
14.2.28232
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000002
(:cell class=description :)
Heartland Payment Gateway Module: Add Credit appears to hang. [[#i000002| More info...]]
(:cell :)
13.5.xxxxx - 14.1.27858
(:cell class=unresolved :)
Open
(:cell :)
Work around available
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000003
(:cell class=description :)
Bulk User Operations may fail with a null error in some situations [[#i000003| More info...]]
(:cell :)
14.1.26830
(:cell class=resolved :)
Resolved
(:cell :)
14.1.26983
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000004
(:cell class=description :)
Batch user import and update may fail in some situations. [[#i000004| More info...]]
(:cell :)
14.1.26830
(:cell class=resolved :)
Resolved
(:cell :)
[[mailto:support@papercut.com|Contact support]]
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000005
(:cell class=description :)
Restricted admin access to user groups and printers does not work as intended  [[#i000005| More info...]]
(:cell :)
14.0.25901
(:cell class=unresolved :)
Open
(:cell :)
[[mailto:support@papercut.com|Contact support]]
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
000006
(:cell class=description :)
Email to Print job and error response configuration displays garbled characters for non-English translations.
[[#i000006| More info...]]
(:cell :)
14.0
(:cell  class=resolved :)
Resolved
(:cell :)
14.0.26241
(:comment ******************************  Older Issues Row  **************************************************** :)
(:cellnr colspan=5 :)
Known issues with older releases (version 13 and earlier) are covered [[https://www.papercut.com/kb/Main/KnownIssuesWithOldReleases| here]]
(:tableend:)

----

\\

[[#i000000]]
!!!000000: `CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. (Resolved 2014-09-04)

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!!!Error Starting Release Station when using some options in 14.2 (Resolved with PaperCut 14.2 (Build 28232))
to:
----

\\

[[#i000001]]
!!!000001: Error Starting Release Station when using some options in 14.2 (Resolved with PaperCut 14.2 (Build 28232))
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!!!Heartland Payment Gateway Module versions 13.5 to 14.1.27245 Add Credit Appears to Hang''(Resolved in Payment Gateway Module 14.1.27245)''
to:
----

\\

[[#i000002]]
!!!000002: Heartland Payment Gateway Module versions 13.5 to 14.1.27245 Add Credit Appears to Hang''(Resolved in Payment Gateway Module 14.1.27245)''
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!!! Bulk User Operations may fail with a null error in some situations in version 14.1 (Build 26830) (Resolved in 14.1 Build 26983)
to:
----

\\

[[#i000003]]
!!!000003: Bulk User Operations may fail with a null error in some situations in version 14.1 (Build 26830) (Resolved in 14.1 Build 26983)
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!!! Batch user import and update may fail in some situations in version 14.1 (Build 26830) (Resolved in 14.1 Build 26983)
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----

\\

[[#i000004]]
!!!000004: Batch user import and update may fail in some situations in version 14.1 (Build 26830) (Resolved in 14.1 Build 26983)
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!!! Restricted admin access to user groups and printers does not work as intended in version 14.0 Build 25901.  (Resolved in 14.0 Build 26241)
to:
----

\\

[[#i000005]]
!!!000005: Restricted admin access to user groups and printers does not work as intended in version 14.0 Build 25901.  (Resolved in 14.0 Build 26241)
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!!!Email to Print job and error response configuration displays garbled characters for non-English translations (Resolved in 14.0 Build 26241)
to:
----

\\

[[#i000006]]
!!!000006: Email to Print job and error response configuration displays garbled characters for non-English translations (Resolved in 14.0 Build 26241)
Deleted lines 198-500:
!!!An error is shown when an end-user tries to create an new internal account when running PaperCut version 13.5 (Resolved in 14.0)

An issue has been found if a set of options are enabled for internal user creation, where the end-user is given an error stating ''"An error occurred during registration. Please contact your system administrator for assistance." ''

The issue is currently seen if you have an SMTP server setup for email verification, and an end user inputs an Email Address at the user creation screen. If no email address is entered, there will be no error.

A fix for this issue is available by contacting @@support@papercut.com@@ with your current edition of PaperCut (NG or MF). The fix will be released publicly with the next version of PaperCut.


!!!"Override" feature in web-based release station fails for virtual queues (Resolved in release 14.0)

When printing to a [[https://www.papercut.com/products/ng/manual/ch-find-me-printing-and-load-balancing.html|virtual queue]] and overriding the charged account using the [[https://www.papercut.com/products/ng/manual/ch-release-station.html#rs-int-user|web based release station]], the print job
still gets charged to the original account.

A fix for this issue will be included in the 14.0 release. Please contact support if you would like a custom version of 13.5 that includes the fix.


!!!CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected" Resolved in release 13.5)

When printing from a CUPS 1.7 machine to another CUPS 1.7 machine, the print job will appear to be an unknown language, and PaperCut will not be able to read the contents of the CUPS job. The reason for this is due to a feature released in [[http://www.cups.org/|CUPS version 1.7]], which by default, has added ''automatic support for data compression''. This means that certain CUPS jobs will be compressed when they enter the print queue, as a GZIP file.

CUPS 1.7 comes by default with Mac OS 10.9 Mavericks, and is provided as a manual download for all other Mac OS X operating systems.

PaperCut releases prior to version 13.5 do not have the ability to unzip/read these files. This has been resolved internally, and will be released with PaperCut version 13.5, due to be released in the coming days.


!!!Payment Gateway Module versions 12.5 to 13.4.24050 with "top-up on-demand" and fractional job costs ''(resolved in Payment Gateway Module 13.4.24369)''

When charging fractions of cents for jobs, such as when using area charging, percentage discounts or print scripts, in conjunction with a top-up on-demand payment gateway, the PaperCut transaction logs may be incorrect by one cent (compared with the amount actually deducted from the payment gateway). This also applies to transaction reports.

Updating the Payment Gateway Module to [[https://www.papercut.com/anonftp/pub/pcng/ext/payment-gateway/pcng-payment-gateway-module.exe|version 13.4.24369 or newer]] will resolve this issue. If you have concerns or require assistance performing reconciliation please contact support.


!!!Version 13.4 and below: Updating the PaperCut Application Server platform to Mac OS 10.9 causes PaperCut to stop running (Resolved in 13.5)

Due to major changes in Mac OS X 10.9 (Mavericks) Java platform, it is highly recommended customers do not upgrade to the latest Mac OS version if they are running PaperCut. This includes Primary and Secondary Application servers along with desktop/laptop machines interacting with PaperCut via the client application.

Our development team are aware of the issues and code changes have been put into place already.  The updated software is to be included in the next public release.

We have had some reports of the "[[http://support.apple.com/kb/DL1572?viewlocale=en_US|Java for OS X 2013-005]]" update from Apple resolving this issue if you have already upgraded to OS 10.9.


!!!Version 13.3 and below: iOS printing issues when updating to iOS7 ''(resolved in 13.4 Build 24032)''
With the release of iOS7 to Apple iPad and iPhone devices, there has been a change in the way the print job is generated. The print job is now sent with the username "mobile" attached to it rather than "guest" as seen in iOS5 and iOS6.

This can have a couple of impacts depending on your PaperCut environment:
# If "[[https://www.papercut.com/products/ng/manual/ch-sys-mgmt-user-group-sync.html#ch-sys-mgmt-user-group-sync-user-mgmt | On Demand]]" user creation is set to 'do not create user and deny print jobs', print jobs from iOS devices will be denied automatically. iOS print jobs will not show in the PaperCut iOS App.
# If "[[https://www.papercut.com/products/ng/manual/ch-sys-mgmt-user-group-sync.html#ch-sys-mgmt-user-group-sync-user-mgmt | On Demand]]" user creation is set to do not create user and allow print jobs, print jobs from iOS devices will be allowed through but will not be tracked by PaperCut.
# If "[[https://www.papercut.com/products/ng/manual/ch-sys-mgmt-user-group-sync.html#ch-sys-mgmt-user-group-sync-user-mgmt | On Demand]]" user creation is set to 'create user on demand (default)' and "[[https://www.papercut.com/products/ng/manual/ch-user-mgmt-new-user-rules.html | New User Settings]]" for the [All Users] group creates restricted users, print jobs from iOS devices will be denied automatically when the "mobile" User account has a zero balance. iOS print jobs will not show in the PaperCut iOS App.
# If "[[https://www.papercut.com/products/ng/manual/ch-sys-mgmt-user-group-sync.html#ch-sys-mgmt-user-group-sync-user-mgmt | On Demand]]" user creation is set to 'create user on demand (default)' and "[[https://www.papercut.com/products/ng/manual/ch-user-mgmt-new-user-rules.html | New User Settings]]" for the [All Users] group creates un-restricted users, print jobs from iOS devices will be charged to that user account. If the [All Users] group's "[[https://www.papercut.com/products/ng/manual/ch-user-mgmt-new-user-rules.html | New User Settings]]" configures either the Standard or Advanced Account Selection popup, iOS print jobs will time out.

To resume printing as previously, you will need to ensure that the User "mobile" exists in PaperCut and is set to unauthenticated. This can done by logging into the PaperCut Administration Console, selecting the Users tab, and searching for the User "mobile".  Select the User "mobile" to open the User Details.

%center%Attach:KnownIssues-iOS7-Search.jpg

Scroll down to Advanced Options (below the Balance graph) and select "[@Unauthenticated user (enable popup authentication)@]"

%center%Attach:KnownIssues-iOS7-Unauthenticated.jpg

You may need to restart the PaperCut App on your iOS device for the change to take effect.

The PaperCut Development team are working on an enhancement to PaperCut that is low impact to existing installations.

If you have further questions please email PaperCut Technical support: support@papercut.com


!!!Version 13.3: Internal users can not change passwords in some configurations. ''(resolved in 13.4 Build 24032)''
When users do not have the rights to change their PINs they will also not have the right to [[https://www.papercut.com/kb/Main/ResettingInternalUserPassword|change their password]] if they are an [[https://www.papercut.com/products/ng/manual/ch-guest-users.html|Internal User]].

Customers may enable password changes and PIN changes to work around this issue via [@Options -> Allow users to change their card/ID PIN@].

Please contact PaperCut Technical Support if you require an interim fix. Please include your PaperCut version and Operating System(s) when you do contact us.


!!!Version 13.3 and below: Mac OS X Servers are unable to generate print archive images. ''(resolved in 13.4 Build 24032)''
When print archiving is enabled it is not possible generate and display images of the archive and PaperCut fails to describe  the problem correctly.
This has been resolved internally and will be available as part of the 13.4 release. If you are currently experiencing this problem please contact support for an interim fix.


!!!Version 13.3 and below: Mac OS X workstations with `IPv6 enabled may not follow client login timeout settings. ''(resolved in 13.4 Build 24032)''
The [=IPv6=] loopback address is incorrectly recognized as a unique IP address and selected client session timeouts will not work as intended. This has been resolved internally and will be available as part of the 13.4 release.


!!!Version 13.3 Build 23137: "Bulk user actions" might not work with some combinations of settings. ''(resolved in version 13.3.23186)''
Applying settings to multiple users via "Bulk user actions" link may not work with some combinations of settings selected.


!!!Version 13.2 Build 22278: Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". (Resolved by Apple update and PaperCut 13.3)
A recent software update for [[http://support.apple.com/kb/HT5717?viewlocale=en_US&locale=en_US|Mac OS X]] can cause issues with the PaperCut user client, resulting in gray screens or becoming unresponsive.

Apple has since released a [[http://support.apple.com/kb/DL1572|revised version]] of this update which will fix the issue.

If you still see the issue after installing the revised update, [[https://www.papercut.com/kb/Main/UserClientIssuesInMacOSXJune2013|we have released a manual hotfix.]]

We have made changes to the client so that similar issues caused by Mac system updates will be avoided. This was released with PaperCut version 13.3 (Build 23137).


!!!Version 13.2 Build 22088: Print Script popups may not appear in rare situations ''(resolved in 13.2 Build 22278)''

If using printer script popups, this script may not appear if the popup is displayed before "analysis is completed".  i.e. if your script using a popup starts with the following you will not be affected.

[@
  if (!inputs.job.isAnalysisComplete) {
    // No job details yet so return.
    return;
  }
@]

Most scripts contain this condition so are not affected by this issue.  If you are affected by this issue then copying the above into the top of your @@printJobHook@@ script method.

This will be resolved in the next release.



!!!Mac workstations: the Mac patch/update "Java for OS X 2013-003" prevents the client pop-ups from appearing on top of other windows
Prior to this Mac update the PaperCut client tool could display pop-ups on top of other windows. After this update is installed, the client's dock icon will bounce, but the pop-up window will not appear on top. PaperCut developers are working on a workaround for this issue. In the meantime, options include:
# Holding back the update.
# Users must click on the bouncing dock icon to see their pop-up.


!!!Version 13.2 Build 21453: When using "Standard" charging some print jobs may not process ''(resolved in 13.2.22088)''
Print jobs with with paper sizes that cannot be determined (and would appear in PaperCut as CUSTOM) combined with the "Standard" pricing model may not process properly.

The following error message will appear in the PaperCut Admin Dashboard and App. Log.

 [@Failed to process print job: Calculating costs before loading settings@]

Customers affected by this can change to another pricing model to resume normal operation.

!!!Version 13.1 Build 21453: Jobs from some RISO and low-end HP printers may not be logged ''(resolved in 13.1.21541)''

This issue affects some RISO and low-end HP printers (like the P1505). Jobs may not be logged by PaperCut when page-level color detection is enabled for the printer. This issue is corrected in newer versions. Alternatively, disable page-level color detection on the printer in question.


!!!Versions 13.0 and 13.1.21453: Upgrade problem on Oracle database ''(resolved in 13.1.21541)''

Sites using Oracle database may have an issue upgrading to PaperCut 13.0/13.1 from previous versions. This can occur if you do not have any admin users and/or admin groups defined. PaperCut will resolve this issue in our next release.

As a work-around, you will need to run the following [[https://www.papercut.com/products/ng/manual/apdx-tools-db-tools.html|DB tools]] commands on the command prompt after stopping the application server:

    "db-tools run-sql "update tbl_config set property_value = 'fix-upgrade'
      where property_value is null and property_name = 'auth.admin-users'"

    "db-tools run-sql "update tbl_config set property_value = 'fix-upgrade'
      where property_value is null and property_name = 'auth.admin-groups'"

The property value could be anything other than blank. 


!!!Windows 8 "Cannot create shortcut" dialog box message  ''(resolved in 13.1)''

A dialog box with this message is seen on Windows 8 computers with Roaming Profiles running the PaperCut client tool. It comes from PaperCut's Windows 8 Toast notification.


!!!Print Archiving from Windows print servers to Unix/Linux primary server ''(resolved in 13.1)''

Print archiving will not work for print jobs sent from a Windows print server to a Linux or Mac primary server.


!!!Version 13.0 Build 20726: Print Archiving image support on Windows 2008 ''(resolved in 13.0.20822)''
An issue has been found on Windows 2008 64-bit Server Standard (non R2 systems).  After enabling print archiving and installing the recommended Ghost Trap viewer conversion software, PaperCut will not detect Ghost Trap and incorrectly reports that the viewer software is not installed.  PaperCut will not generate print job image previews.  This issue does ''not'' affect Windows 2008 R2 or any 32-bit systems.

'''Symptoms:'''
After installing Ghost Trap the viewer software, print jobs do not appear as images, and the Options screen still recommends the installation of viewer software.

'''Manual Workaround:'''
System Administrators affected by this issue can work around this problem by adding a registry key as follows:

->'''1.''' Ensure Ghost Trap is installed.
->'''2.''' Download and unzip this [[https://www.papercut.com/anonftp/pub/pcng/hotfixes/PC-13.0.20726-RegUpdate.reg.zip|registry definition file]].
->'''3.''' Double-click on the [@*.reg@] file to import the key.
->'''4.''' Click ''Ok''.
->'''5.''' Verify that the image conversion software is now detected under [@Options -> Print Archiving@].

Note: This fix assumes Ghost Trap is installed in [@C:\Program Files (x86)\GhostTrap@].  If the install path is different you may need to manually edit the path in key [@HKLM\Software\GhostTrap\InstallPath@].


!!! PayPal Payflow Link and Realex Realauth Redirect payment gateways inaccessible over port 80 ''(resolved with a payment gateway update)''
Users may have experienced connectivity problems with these two payment gateways when configured to listen on port 80.  This issue was resolved with a payment gateway module update.


!!! PayPal Payment Gateway issues with non-latin characters in names and street addresses
Some sites have reported issues with accepting payments when the user enters a name or an address that contains non-latin characters.  To support this with PaperCut's payment gateway, you must enable UTF-8 support in PayPal's console as follows:

# Log into your PayPal merchant account
# Click the ''Profile'' link in the menu bar under ''My Account''
# Click the ''Language Encoding'' link under the ''Selling Preferences'' column
# Click ''More Options''
# Set ''Encoding'' to [@UTF-8@]
# Click ''Save''

This procedure will be documented as standard setup in the PaperCut Payment Gateway PayPal manual in the next release.


!!!Mobile Print Release print queue lists load slowly on large sites ''(resolved in 12.5.19702)''
For sites with a large amount of printers Mobile Print Release may load the recent and popular print queue lists slowly.


!!!Issue with iOS printing (aka AirPrint) on iOS 6. ''(resolved in 12.4.19158)''
After updating to the latest iOS 6 update some sites may experience an issue where printers may not be listing on the iPad and iPhone.  This will be addressed in the next release.  [[IOS6AirPrintHotfix|A hotfix is available]].

A small number of customers have reported that logging into the PaperCut iOS App results in a "flickering" that prevents use of the App. This appears to only happen to some devices that are running iOS6. Customers are advised to contact [[https://www.papercut.com/contact/|PaperCut Technical Support]] for further assistance.


!!!Version 12.4: Printer scripting 'utils' namespace ''(resolved in 12.4.19158)''
The printer scripting 'util' namespace was renamed to 'utils' for consistency in this release, however some references to this were not updated. Users of the 'send email' printer script should update their scripts to reference 'utils' instead.  Future versions of PaperCut will allow both versions to be used for better backwards compatibility.  (This issue is often associated with the error message: `TypeError: Cannot call method "sendEmail" of undefined )


!!!XPS File support issue in Web Print in 12.4 ''(resolved in 12.4.18828)''
Customers setting up a fresh Web Print Sandbox server may have issues supporting the XPS file format.  This will not affect upgraded installations.


!!!Version 12.4: Client MSI installation error ''(resolved in 12.4.18828)''
An error with Client .MSI installer (pc-client-admin-deploy.msi) would prevent installation, with the message "[@Error reading from file: ...Verify that the file exists and that you can access it@]". 


!!!Printer Filters & Restrictions - Maximum Copies does not save ''(resolved in 12.4)''
When editing a printer's Filters & Restrictions, the Maximum Copies filter value may become disabled or set to zero.  If this occurs, please re-enter a value and click Apply.


!!!Version 12.3: Internet Cost Control Wizard does not complete ''(resolved in 12.4)''
'''Please note:''' The PaperCut Internet Cost Control module is [[EndOfLifePolicy|now end of life]] for new customers.

Customers setting up the Internet Cost Control module for the first time may find that the PaperCut Internet Provider Service Setup Wizard stops with the message "[@Writing config file: C:\[app-path]\providers\net\config.properties@]".


!!!Version 12.3: Admin Rights page may fail to load ''(resolved in 12.3.17992)''

Some sites have experienced an error accessing the Admin Rights page in version 12.3 after having previously added admin users with full rights.  The error page indicates [@Unable to resolve expression 'isAdminUserFullAccess(components.table.tableRow.id)'@].


!!!Limiting Printer Deployment for iPad/iPhone/iOS printing does not work ''(resolved in 12.3)''

[[https://www.papercut.com/products/ng/manual/ch-iosprinting-advanced.html#ch-iosprinting-advanced-limit-publishing|When adding the text "No iOS" to the Location]] field. E.g. "Lab G4.01 (No iOS)" PaperCut will still advertise the print queue via Bonjour/mDNS.


!!!Duplicate Job Filter does not deny Watermarked print jobs

When Watermarking and Duplicate Job Filters are enabled on a queue, the Duplicate Job Filter will not be correctly applied.


!!!Watermarking and duplex and grayscale filters on virtual printers using PaperCut ports on Windows ''(resolved in 12.3) ''

Watermarking and the duplex and grayscale filters will not work for virtual printers on Windows when the virtual printers use a Windows PaperCut Printer Port.


!!!Version 12.2: Can't access advanced print scripting in French ''(resolved in 12.3)''

In this release the Scripting tab is not working when logged in as an administrator with the interface in French.


!!!Version 12.1: Issue with Executive Summary Report graphs when running MS SQL Server ''(resolved in 12.2)''

If running PaperCut with MS SQL Server, the charts in the Executive Summary Report may not reflect real data or may be out of order.  The other data listed on the report is correct.


!!!Printer language support for duplex and grayscale filters

Duplex and grayscale filters are initially fully supported for PCL5, PCL6 and PostScript. There may be full or partial support for other printer languages.


!!!Version 12.0: Issues with watermarking and duplex and grayscale filters ''(resolved in 12.1)''

Some customers have that reported problems with watermarking and the duplex and grayscale filters, when used in conjunction with the Windows PaperCut Printer Port.  This issue affects version 12.0 only and was resolved in version 12.1.


!!!Version 12.0: Card/ID logins to release stations ''(resolved in 12.1)''

Card or ID based logins to the PaperCut Release Station software (standalone software only) may fail with a yellow warning message.  A patch is available to resolve this issue.  To apply the patch:

->'''1.''' Download [[https://cdn.papercut.com/anonftp/pub/pcng/12.x/pcng-release-12.0.jar|pc-release-12.0.jar]].
->'''2.''' Replace the existing file by the same name at [@[app-path]/release/lib@].
->'''3.''' If you have locally installed release stations, also replace the file by the same name on the workstations.

Please contact support if you require assistance.


!!!Version 12.0: Print job redirection ''(resolved in version 12.0.16353)''

PaperCut version 12.0.16338 can cause problems when print jobs are redirected between print queues (e.g. load balancing or find-me printing).  A fix for this problem will be available ASAP.


!!!Version 12.0: Incorrect stdin/stdout/stderr error messages on Unix platforms ''(resolved in 12.1)''

In PaperCut version 12.0 the print-provider.log file may report errors of the form '''"Failed to open stdin when running command...pc-print-monitor"'''.  This can be typically seen when the hardware check feature is turned on.  Please disregard these error messages as they are incorrect and were falsely triggered.  This has been fixed from version 12.1 onwards.


!!!Executive Summary Report in version 12.0 ''(resolved in 12.1)''

Long printer names may cause layout issues with the executive summary report.  Version 12.0.16353 makes some improvements to these layout issues.  The remaining layout issues will be resolved in version 12.1, along with a chart being added to this report.


!!!PayPal Payflow Link payment gateway - new accounts not working ''(resolved with payment gateway update)''

Customers signing up for new PayPal Payflow Link accounts with PayPal may find that integration with PaperCut does not function correctly (balances not updated), due to a Paypal migration.  This issue was resolved with a payment gateway module update.


!!!iPad Printing - login fails if username is entered with uppercase characters ''(resolved in 12.0)''

If a user attemps a login to the iPad printing interface with a username with uppercase characters the user will be redirected back to the login screen (i.e. they will not be able to log in).

This issue has been resolved and will be included in the 12.0 release.  In the meantime, the work-around is to use lowercase usernames to login.

Deleted lines 200-217:
Known issues with older releases (version 11 and earlier) are covered
[[https://www.papercut.com/kb/Main/KnownIssuesWithOldReleases| here]].


----

''Note: Full version and build number information is listed under the About page''

See the release notes for information and a list of known issues with older releases not listed on this page:

* [[https://www.papercut.com//release-history/ |PaperCut Release Notes]]

The latest version is always available from the download pages:
->PaperCut NG: https://www.papercut.com/download/ng/



----
Changed lines 10-11 from:
Installations affected by this will need to contact PaperCut Technical Support for an updated Payment Gateway Installer.
to:
Installations affected by this will need to contact PaperCut Technical Support for an updated Payment Gateway Installer. Reference: 14.2.28920
Added lines 6-11:
!!!`CyberSource Secure Acceptance (SA) transactions are rejected in some circumstances. (Resolved 2014-09-04)

People with longer than usual usernames may find that their transaction attempts are rejected.

Installations affected by this will need to contact PaperCut Technical Support for an updated Payment Gateway Installer.

July 24, 2014, at 08:13 PM by TimG - Updated release station issue to 'resolved'
Changed lines 6-7 from:
!!!Error Starting Release Station when using some options in 14.2
to:
!!!Error Starting Release Station when using some options in 14.2 (Resolved with PaperCut 14.2 (Build 28232))
Deleted lines 21-22:
A fix for this issue is available by contacting support@papercut.com with your current edition of PaperCut (NG or MF). The fix will be released publicly with the next version of PaperCut.
Changed lines 22-23 from:
A build is available via PaperCut Technical Support which fixes this issue.
to:
A fix for this issue is available by contacting support@papercut.com with your current edition of PaperCut (NG or MF). The fix will be released publicly with the next version of PaperCut.
Changed lines 22-23 from:
As a workaround, you will need to use four backslashes between the name of the server and printer name. (E.g. [@releases-on=server1\\\\printer1@]).
to:
A build is available via PaperCut Technical Support which fixes this issue.
Changed lines 8-14 from:
When starting the Release Station Software and using an [[https://www.papercut.com/products/ng/manual/rs-conf.html|option]] that allows backslashes in 14.2, customers may see an error message similar to this:\\

@@Error starting release station. Printer in "releases-on" option not in expected format of 'server\\printer':@@

Note: This will only appear when running the 14.2 version of the release station software, and only if you using an option that uses backslash. for example:\\
@@releases-on=server1\\printer1@@\\
@@
show-jobs-from-queues=server1\\printer2@@\\
to:
When starting the Release Station Software and using an [[https://www.papercut.com/products/ng/manual/rs-conf.html|option]] that allows backslashes in 14.2, customers may see an error message similar to this:

[
@Error starting release station. Printer in "releases-on" option not in expected format
of 'server\\printer':@]

Note: This will only appear when running the 14.2 version of the release station software, and only if you using an option that uses backslash. for example:

[
@releases-on=server1\\printer1
show-jobs-from-queues=server1\\printer2@]
Changed lines 20-23 from:
If you have locally installed your release station software on your release station, and you don't upgrade your release station software, you will not see this error.

As a workaround, you will need to use four backslashes between the name of the server and printer name. (E.g.
@@releases-on=server1\\\\printer1@@) This should fix the issue issue you are seeing. When the next version of PaperCut is available, you will need to remove these extra backslashes.
to:
Locally installed release stations that have not been upgraded are not affected.

As a workaround,
you will need to use four backslashes between the name of the server and printer name. (E.g. [@releases-on=server1\\\\printer1@]).
Changed lines 8-9 from:
When starting the Release Station Software and using an [[https://www.papercut.com/products/ng/manual/rs-conf.html|option]] that allows backslashes in 14.2, customers may see an error message:\\
For example:
to:
When starting the Release Station Software and using an [[https://www.papercut.com/products/ng/manual/rs-conf.html|option]] that allows backslashes in 14.2, customers may see an error message similar to this:\\
Changed lines 9-10 from:
@@Error starting release station. For example: Printer in "releases-on" option not in expected format of 'server\\printer':@@
to:
For example:
@@Error starting release
station. Printer in "releases-on" option not in expected format of 'server\\printer':@@
Changed lines 14-15 from:
in the release station config.properties file.
to:
in the release station @@config.properties@@ file.
Changed line 13 from:
@@show-jobs-from-queues=server1\\MyPrinter1@@\\
to:
@@show-jobs-from-queues=server1\\printer2@@\\
Changed line 13 from:
@@show-jobs-from-queues=server1\\MyPrinter1@@
to:
@@show-jobs-from-queues=server1\\MyPrinter1@@\\
Changed lines 6-11 from:
!!!Error Starting Release Station when using the 'Find me print settings' option in 14.2

When starting the Release Station Software and using the '
[[https://www.papercut.com/products/ng/manual/rs-conf.html|releases-on]]' option in 14.2, customers may see an error message:\\
@@Error starting release station. Printer in "releases-on" option not in expected format of 'server\\printer':@@

Note this will only appear when running the 14.2 version of the release station software , and only if you have configured a list of printers under the 'releases-on' option, for example:\\
to:
!!!Error Starting Release Station when using some options in 14.2

When starting the Release Station Software and using an
[[https://www.papercut.com/products/ng/manual/rs-conf.html|option]] that allows backslashes in 14.2, customers may see an error message:\\
@@Error starting release station. For example:  Printer in "releases-on" option not in expected format of 'server\\printer':@@

Note: This will only appear when running the 14.2 version of the release station software, and only if you using an option that uses backslash. for example:\\
Added line 13:
@@show-jobs-from-queues=server1\\MyPrinter1@@
Changed lines 22-23 from:
When "Add Credit" is selected on the User Portal with the Heartland Payment Gatway the portal appears to freeze.  This was caused by the balance query not functioning appropriately.
to:
When "Add Credit" is selected on the User Portal with the Heartland Payment Gateway the portal appears to freeze.  This was caused by the balance query not functioning appropriately.
Changed lines 17-18 from:
As a workaround, you will need to use four backslashes between the name of the printer and server name. (E.g. @@releases-on=server1\\\\printer1@@) This should fix the issue issue you are seeing.
to:
As a workaround, you will need to use four backslashes between the name of the server and printer name. (E.g. @@releases-on=server1\\\\printer1@@) This should fix the issue issue you are seeing. When the next version of PaperCut is available, you will need to remove these extra backslashes.
Changed lines 17-18 from:
As a workaround, you will need to use 4 backslashes between the name of the printer and server name. (E.g. @@releases-on=server1\\\\printer1@@) This should fix the issue issue you are seeing.
to:
As a workaround, you will need to use four backslashes between the name of the printer and server name. (E.g. @@releases-on=server1\\\\printer1@@) This should fix the issue issue you are seeing.
Changed lines 17-18 from:
As a workaround, you will need to use 4 backslashes. (E.g. @@releases-on=server1\\\\printer1@@) This should fix the issue issue you are seeing.
to:
As a workaround, you will need to use 4 backslashes between the name of the printer and server name. (E.g. @@releases-on=server1\\\\printer1@@) This should fix the issue issue you are seeing.
Changed lines 9-10 from:
@@Error starting release station. Printer in "releases-on" option not in expected format of 'server\printer':@@
to:
@@Error starting release station. Printer in "releases-on" option not in expected format of 'server\\printer':@@
Changed line 12 from:
@@releases-on=server1\printer1@@\\
to:
@@releases-on=server1\\printer1@@\\
Added lines 17-18:
As a workaround, you will need to use 4 backslashes. (E.g. @@releases-on=server1\\\\printer1@@) This should fix the issue issue you are seeing.
Changed lines 11-13 from:
Note that this will only appear when running 14.2, and only if you have configured a list of printers under the 'releases-on' option, for example:\\
@@
releases-on=server1\printer1@@ in the release station config.properties file.
to:
Note this will only appear when running the 14.2 version of the release station software , and only if you have configured a list of printers under the 'releases-on' option, for example:\\
@@releases-on=server1\printer1@@\\

in the release station config.properties file.
Changed lines 11-13 from:
Note that this will only appear when running 14.2, and will only appear if you have configured a list of printers under the 'releases-on' option, for example:\\
@@releases-on=server1\printer1@@ in the release station config.properties file.
to:
Note that this will only appear when running 14.2, and only if you have configured a list of printers under the 'releases-on' option, for example:\\
@@releases-on=server1\printer1@@ in the release station config.properties file.

If you have locally installed your release station software on your release station, and you don't upgrade your release station software, you will not see this error
.
Deleted lines 13-14:
At this time we recommend not upgrading to 14.2 if you're using this configuration.
June 20, 2014, at 11:05 PM by TimG - Updated with 14.2 Release Station Start issue
Added lines 6-15:
!!!Error Starting Release Station when using the 'Find me print settings' option in 14.2

When starting the Release Station Software and using the '[[https://www.papercut.com/products/ng/manual/rs-conf.html|releases-on]]' option in 14.2, customers may see an error message:\\
@@Error starting release station. Printer in "releases-on" option not in expected format of 'server\printer':@@

Note that this will only appear when running 14.2, and will only appear if you have configured a list of printers under the 'releases-on' option, for example:\\
@@releases-on=server1\printer1@@ in the release station config.properties file.

At this time we recommend not upgrading to 14.2 if you're using this configuration.

May 13, 2014, at 05:12 PM by Kyle - Added Heartland Payment Gateway Known Issue
Added lines 6-13:
!!!Heartland Payment Gateway Module versions 13.5 to 14.1.27245 Add Credit Appears to Hang''(Resolved in Payment Gateway Module 14.1.27245)''

When "Add Credit" is selected on the User Portal with the Heartland Payment Gatway the portal appears to freeze.  This was caused by the balance query not functioning appropriately.

Updating the Payment Gateway Module to [[https://www.papercut.com/anonftp/pub/pcng/ext/payment-gateway/pcng-payment-gateway-module.exe|version 14.1.27245 or newer]] will resolve this issue. 

If you have concerns or require assistance applying the updated Payment Gateway Module please contact support.

Deleted line 21:
Changed lines 6-7 from:
!!! Bulk User Operations may fail with a null error in some situations in version 14.1 (Build 26830)
to:
!!! Bulk User Operations may fail with a null error in some situations in version 14.1 (Build 26830) (Resolved in 14.1 Build 26983)
Changed lines 14-17 from:
A fix is available via PaperCut Technical Support.

!!! Batch user import and update may fail in some situations
in version 14.1 (Build 26830)
to:

!!! Batch user import and update may fail in some situations in version 14.1 (Build 26830) (Resolved
in 14.1 Build 26983)
Changed lines 26-27 from:
A fix is available via PaperCut Technical Support.
to:
Changed lines 6-7 from:
!!! Bulk User Operations may fail with a null error in some situations
to:
!!! Bulk User Operations may fail with a null error in some situations in version 14.1 (Build 26830)
Changed lines 16-17 from:
!!! Batch user import and update may fail in some situations
to:
!!! Batch user import and update may fail in some situations in version 14.1 (Build 26830)
Changed lines 5-8 from:
!!! Bulk User Operations and batch user import may not work under certain situations.

Bulk user actions and batch
user import may fail when setting up credit for users under certain situations.  A patch for this is available from PaperCut Support on request.
to:

!!! Bulk User Operations may fail with a null error in some situations

When performing a [[https://www.papercut.com/products/ng/manual/ch-
user-mgmt-bulk-ops.html|Bulk User Action]] that only affects a user or group of users Balance and no other setting, the PaperCut Administrator may see a "Null" error in the Progress Window.

[@Starting Group Member Operations ...
ERROR occurred: null
Finished. @]

A fix is available via PaperCut Technical Support.

!!! Batch user import and update may fail in some situations

Similar to the Bulk User Operations issue above, if a [[https://www.papercut.com/products/ng/manual/ch-user-mgmt-import-update.html|Batch User Import and Update]] is used to modify a users balance and does not use the "Other email addresses" field, the import may fail.

The PaperCut Administrator may see a "ERROR processing import file: null " error in the Progress Window.

[@Synchronization process starting
Started batch user data import.
Encountered an ERROR at line 1: ERROR processing import file: null
Synchronizing group information... @]

A fix is available via PaperCut Technical Support
.
Changed lines 7-8 from:
Bulk user actions and batch user import may fail when setting up credit for users under certain situations.
to:
Bulk user actions and batch user import may fail when setting up credit for users under certain situations.  A patch for this is available from PaperCut Support on request.
Changed lines 5-8 from:
to:
!!! Bulk User Operations and batch user import may not work under certain situations.

Bulk user actions and batch user import may fail when setting up credit for users under certain situations.

Added lines 320-321:
----
Changed lines 320-323 from:
Known issues with older releases (version 11 and earlier), please refer to this KB article:
https://www.papercut.com/kb/Main/KnownIssuesWithOldReleases

to:
Known issues with older releases (version 11 and earlier) are covered
[[https
://www.papercut.com/kb/Main/KnownIssuesWithOldReleases| here]].

Changed line 320 from:
!!!To find known issues with older releases (version 11 and earlier), please refer to this KB article:
to:
Known issues with older releases (version 11 and earlier), please refer to this KB article:
Changed line 320 from:
!!!Note: To find known issues with older releases, please refer to this article:
to:
!!!To find known issues with older releases (version 11 and earlier), please refer to this KB article:
Changed lines 320-322 from:


to:
!!!Note: To find known issues with older releases, please refer to this article:
https://www.papercut.com/kb/Main/KnownIssuesWithOldReleases


Changed lines 321-562 from:
!!!Mac OS Lion (OS X 10.7) ''(documentation updated in 11.5)''

Customers using [@smb://username:password@servername/queue@] will now need to add in the SMB port to the connection string.  The connection string should now read [@smb://username:password@servername:139/queue@].


!!!Mac OS X 10.6.8 and 10.7.x - Duplicate "local" print queues ''(resolved in 11.5)''

Customers may see duplication of print queues. These print queues will have an entry for both the localhost and fully-qualified domain name of the machine.  We have added a workaround in PaperCut version 11.5 to accommodate this change in the operating system.


!!!Version 11.5.15204 - Currency symbol on Web Cashier Purchase page ''(resolved in 11.5.15370)''

The new Web Cashier feature has problems in regions using a currency sign other than "$" (e.g. UK, Europe, Brazil).  A patch is available to resolve the issue.  A workaround is to enable the custom currency sign option at "Options -> General".  This issue was resolved in version 11.5.15370.


!!!Version 11.4.14579 - Issue updating group memberships with Active Directory and multi-domain support enabled ''(resolved in 11.4.14716)''

Customers using multiple domain support in Windows Active Directory may experience a synchronization error @@2147220904@@ when a group only exists on one domain.  A patch for this is available from PaperCut Support on request.

When requesting patches or builds from support, please reference this Knowledge Base article in your request.


!!!Version 11.4 - Client pop-up issues with some Linux print servers using `IPv6 ''(resolved in 11.4.14716)''

There is a problem seen on some Linux installations with `IPv6 enabled which can cause problems communicating with the PaperCut User Client for such things as Account Selection and Job Notifications.  A new PaperCut installer is available from PaperCut support on request.


!!!All Versions - Web Print sandbox requires app restart after upgrade ''(resolved in 11.4.14716)''

After upgrading PaperCut when running a Web Print sandbox system, Web Print may be inaccessible to users, and the status may display as ''not configured'' in the admin interface.  Restarting the Web Print GUI on the sandbox system should resolve the issue.  Future upgrades (versions 11.5+) will not require a restart of the Web Print GUI.


!!!Version 11.3 - user web interface on iPhone ''(resolved in 11.4)''

A problem in version 11.3 prevents accessing the user web interface for iPhone.  A patch is available on request to support.  This issue was resolved in version 11.4.


!!!Version 11.3 (and earlier) - ''(resolved in 11.4)''

There has been reports for problems in Mac OS 10.6.8 and PaperCut client pop-up authentication.
In some cases, this has been attributed to CUPS receiving the client address in ipv6 format but with
non standard prefix and suffixes.
This can be seen if debug on the print-provider.conf file is on, by the line:
[@Jul 26 18:18:03 DEBUG: Found job-originating-host-name= : '[v1.fe80::61e:64ff:feec:5d29+en0]'@]
which has a "v1." extra prefix and "+en0" extra suffix.
This issue was resolved in version 11.4.

There have been problems reported with the PaperCut TCP/IP Port Monitor and printing jobs to
certain HP Printers. One could find that the final page could be truncated or entirely missing
in the print out and appeared to happen only occasionally. This issue was resolved in version 11.4.


!!!Version 11.3.14148 ''(resolved in 11.3.14286)''
There are a couple of problems with use of the PaperCut TCP/IP port and SNMP Hardware Page Count verification,
in regards to the printer queue being in error. One problem is that on some printers, the printer error status of
"Input Tray Empty" is returned even if the primary page tray is not empty and not stopping jobs from printing.
Currently, we allow this error to stop the print job and wait for the user to rectify it,
instead of just ignoring this error state.
If the printer is in error complaining about its paper tray being empty, and it is causing the queue to
be in error, then contact support for a configuration change to ignore this error state.
The other problem is that users printing without the "Manage Printers" permission will cause an operation to fail
in the Port Monitor, resulting in the printer queue going into a generic error state.
These have been fixed in 11.3.14286.


!!!Version 11.2.13713 ''(resolved in 11.2.13941)''

Sites running PaperCut on Mac print servers and also using user client popups may experience slow popups for large print jobs or when the print queues are busy.

This has been resolved in 11.2.13941 for the Mac.


!!!Version 11.0 ''(resolved in 11.1)''

There are some rendering problems when then Admin interface is accessed from older Firefox version 2.  This prevents you from selecting interface tabs. We will endeavor to address this in future releases. In the meantime the solution is to only access the interface with Firefox version 3.0 or later.


!!!Version 10.7 & 11.0 on Linux

Sites running PaperCut on Linux running Web Print in Sandbox mode should take care after upgrading to version 10.7 or 11.0.  These new versions have support for [[https://www.papercut.com/products/ng/manual/ch-web-print-setup.html#ch-web-print-setup-simple|Web Print Simple Mode]].  Simple Mode and Sandbox Mode should not be enabled at the same time.  If the Linux installer check for the detection of sandbox mode fails, the installer may enable Simple Mode causing a conflict.  This may be observed by some jobs listing as [@Error: Unable to find a suitable mime handler@].  The solution is to ensure Simple Mode is disabled after install.  See directions in the ''Important'' box [[https://www.papercut.com/products/ng/manual/ch-web-print-setup.html#ch-web-print-setup-sandbox|here]].


!!!Version 10.6 & 10.7 ''(resolved in 11.0)''

The account selection client does not remember the previously selected account.  This requires the user to reselect the account for each print job.  A patch to resolve this issue is available for both 10.6 and 10.7.  Please contact support for further information.


!!!Version 10.6 ''(resolved in 10.7.12373)''
When using the "Copy Settings" feature, custom positions for watermark settings do not copy properly. Customers will need to confirm settings when using the "Copy Settings"

A page count problem was introduced in 10.5.11681 for a variety of Fuji/Xerox printers using PCL6 print drivers whereby page counts are halved. Please contact support for a Print Provider hot-fix if you are experiencing this problem.

Web-Print users who upgrade to Adobe Reader X (version 10) will need to turn off the new enhanced security features for continued operation. This can be done via @@Edit@@ -> @@Preferences@@ -> @@General@@ -> un-check @@"Enable Protected Mode at Startup"@@. Please note that this is a per-user setting. This change will need to be done as the Web-Print user regardless of Web-Print being configured in simple mode or sandbox mode.


!!!Version 10.5 ''(resolved in 10.6.12104)''

Customers using both Web Print and Hold/Release queues may experience an issue where jobs are tracked as the Web Print Server service account rather than the actual user. This can be worked around by modifying the Web Print config key @@web-print.job-idle-timeout-mins@@ and setting it to a value, in minutes, that is higher than the Hold/Release queue timeout.

Using the Config Editor is covered [[https://www.papercut.com/products/ng/manual/sys-mgmt-config-editor.html|here]].


!!!Version 10.5 ''(resolved in 10.5.11715)''

A problems was introduced in the initial 10.5 release that caused the Windows print provider service to crash occaisionally on busy print servers.  Updating to 10.5.11715 will resolve this issue and is recommended for all
customers running earlier 10.5 releases.


!!!Version 10.5 ''(resolved in 10.5.11681)''

Internet Charging: An issue has been identified that can stop Internet Usage from being logged.

Sites running PaperCut OES Linux Cluster Servers may need to update their cluster resource configuration script.  More details on the [[KnownIssuesOnOESLinuxiPrint|Novell OES Linux Known Issues KB Article]].


!!!Version 10.4 ''(resolved in 10.5)''

When working with Scheduled Reports users may experience a session error when ordering the Scheduled Reports table by the Recipients/Locations column. The following error message will be shown:

 Unable to resolve expression 'tableRowsIterator' for
 org.apache.tapestry.contrib.table.components.[=TableRows=]
 $Enhance_38@1384f2[[=ReportSchedule=]/table.tableRows].

To work around this issue, please make sure you close your web browser and reopen the PaperCut administration console to continue working. Please note that closing the web browser tab may not be sufficient.


!!!Print scripting pop-ups with account selection pop-ups (all versions)

If using account selection (or confirmation) pop-ups at the same time as print scripting pop-ups (such as print policy notifications), then the print job details on the account selection pop-up will not be displayed.

A workaround is to use the script hook @@printJobAfterAccountSelectionHook@@ instead of @@printJobHook@@.


!!!Version 10.2 ''(resolved in 10.3)''

The new PCL6 page-level color detection is not working with recent Ricoh PCL6 drivers.  A hotfix is available on request.  An alternate solution is to use the Postscript or PCL5 drivers if available.

Some Mac sites have highlighted client startup issues on recently patched Mac OSX 10.6 systems when a login-hook is used.  An "Application Stub" error message displays on startup and the client fails to start.  A hotfix can be supplied to address this.  The issue will also be addressed in PaperCut version 10.3 onwards.


!!!Versions 10.0 to 10.2

Sites using internal users with self-registration and unauthenticated printing: the ''Register as a New User'' link on the client authentication pop-up may display as white text on a gray background.  This will be resolved in the next version.  A workaround is to set (uncomment) the @@link-color@@ option in the client @@config.properties@@ file.


!!!Version 10.1.9816 ''(resolved in 10.2)''

Running a PDF or HTML report may cause an error if running PaperCut on a Linux primary server without the MS fonts pack installed.  It was not intended that installing the MS fonts pack be a requirement, so in the next release this error will no longer be raised.  In the meantime installing the MS fonts pack for your distribution will suppress the error.  On Debian based distributions the relevant package is called @@ttf-mscorefonts-installer@@, on `SuSE it is @@fetchmsttfonts@@, for [=RedHat=] users you can build from source available here: http://corefonts.sourceforge.net/.


!!!Version 10.1.9802 ''(resolved in 10.1.9816)''

When creating a new scheduled report users may experience an error that stops the creation of the report.
Upgrading to version 10.1.9816 or later will address this issue.


!!!Version 10.0 ''(resolved in 10.1.9802)''

If the client software is started with the [@--minimized@] option and the account selection pop-up is enabled, in some rare situations the client may consume high CPU until the window is focused in the foreground.  This issue only affects the Windows operating system.  A patch is available if required.  The alternate solution is to temporarily remove the start [@--minimized@] option.

Web Print users may experience issues when printing PDF files generated in Open Office that have a Title added to the document properties. To work around this issue the author of the PDF can deselect [@Display document title@] under [@File -> Export PDF -> User Interface@] when creating the PDF document.


!!!PaperCut on Debian Linux (netbase 4.39-4.40)

A change in the above Debian version update breaks networking in many applications.  The PaperCut application server may fail to start and/or fail to accept connections (i.e. cannot access the web interface).  There is contention over whether the change is a bug or the right thing to do.  More information and a workaround (set @@net.ipv6.bindv6only=0@@) are available in this Debian bug report:
  http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=560238


!!!Version 9.X on Mac 10.6 and Linux running CUPS 1.4 ''(resolved in 9.8)''

A change in CUPS 1.4 will prevent PaperCut's pop-up authentication working.


!!!Version 9.7 ''(resolved in 9.8)''

There is a bug in "Printer environmental impact - summary" which prevents the report from running.


!!!Versions 9.5 and 9.6 ''(resolved in 9.7)''

There is a problem accessing the iPhone user web interface in these versions.


!!!Version 9.0 through 9.5 ''(resolved in 9.6)''

We've had some of our very large sites report stability problems when running PaperCut version 9.X  prior to version 9.6.8855 on Windows 2003/8 servers.  The symptoms include:

* The server drops off the network for no explainable reason
* Random network connection issues (e.g. file shares dropping off)
* Errors about out of "non-paged pool memory" in the Windows Event Log

If any large sites are experiencing these problems should upgrade to the latest release (9.6.8855 or higher).  Full details below:

->[-PaperCut uses an embedded web server called Jetty.  This is a popular open source embedded web server and is used by organizations including Google who use Jetty in Google App Engine. In PaperCut version 9, we enabled Jetty's support for asynchronous-IO (non-blocking IO).  This increases PaperCut's scalability by removing the one-thread-per-connection limit.  This change however has had the side affect of triggering stability problem on some servers running on very large networks. It seems that PaperCut (via Jetty) is triggering a memory leak in the Window TCP/IP stack and kernel - a leak in non-paged pooled memory.  This leak causes unpredictable behavior in the OS in the networking area (i.e. connection problems) and can only be addressed by a server reboot.  The memory is not released even when PaperCut is quit as the bug is at the operating system kernel level in the Windows TCP stack.-]

->[-We have thousands of customers running PaperCut, and very few sites are affected.  It's only an issue on Windows 2003/2008 running on large networks and may be related to a particular server configuration or network driver and/or combination. We have the team at Jetty working on this now.  Jetty is an open source project so we've financially contributed to the developers so they can dedicate more time to this issue.  The issue however is likely to be a Microsoft bug and it may not be possible to work around it so we will be reverting back to the old behavior for our next release.  In 9.6 we've added a new configuration option that allows sites to revert back to the old I/O behavior if they are affected by the issue.-]

->[-Thanks to the guys at University of Iowa and Miami Dade College for helping us and the Jetty team's assistance in tracking down this issue.-]


!!!Version 9.6.8761 ''(resolved in 9.7)''

Sites using the web-print in "simple" mode may find that the web-print service stops if using 3rd party service monitoring tools.

Web Print jobs submitted with a document name containing non-Latin (e.g. Chinese) letters may not print in some cases.


!!!Version 9.5 ''(resolved in 9.6)''

Sites using Find Me Printing or printer load balancing may find that jobs are not redirected to the optimal queue under the following conditions:
* if admin printer error notifications are disabled
* if printers re-error (error, cleared, error again) within a few hours
Admin printer error notifications may also not be delivered for printers that re-error within a few hours.

This issue was addressed in version 9.6.  The behavior may be improved on earlier versions by enabling admin printer error notifications via

[@Options -> Notifications -> System Notifications -> Notify when printers are in error@].

Also if the printer name contains an ampersand (&), then the jobs may not be correctly redirected to this printer.  This has also been fixed in 9.6.


!!!Version 9.2.7214

This version contains a bug where the client's task tray icon will not display if the client is started with the [@--silent@] option. Sites running build 7214 that are experiencing this problem should look at upgrading to version 9.2 build 7345.


!!!Version 9.0.7022 ''(resolved in 9.1)''

This release includes a problem for sites running PaperCut on Mac Servers that also use the '''Windows''' user client or release station.  The Windows user client and release station includes a corrupt file that causes these to fail to start.  '''NOTE:''' This does not affect the Mac client or release station. The problem is corrected in version 9.1.7117.

Version 9.0 also contains a regression where some Postscript drivers would report incorrect page sizes.


!!!Version 8.5.6666 ''(resolved in 8.5.6739)''
This release includes a bug in the scheduled email reports.  Reports with selected parameter combinations may not deliver with the correct date range.


!!!Version 8.5.6595 ''(resolved in 8.5.6666)''
This release contains a screen layout problem in IE 6 causing selected logo's to lay out incorrectly.  The current solution is to upgrade to IE 7 or Firefox, or transition to 8.5.6666 or higher.


to:

Changed lines 6-9 from:
!!! Restricted admin access to user groups and printers does not work as intended in version 14.0 Build 25901.

Administrators with limited access to a user group or
a subset of printers would still be able to access all users and printers. (Resolved in 14.0.26241)
to:
!!! Restricted admin access to user groups and printers does not work as intended in version 14.0 Build 25901.  (Resolved in 14.0 Build 26241)

Administrators with limited access to
a user group or a subset of printers would still be able to access all users and printers. 
Changed lines 13-14 from:
!!!Email to Print job and error response configuration displays garbled characters for non-English translations (Resolved in 14.0.26241)
to:
!!!Email to Print job and error response configuration displays garbled characters for non-English translations (Resolved in 14.0 Build 26241)
Changed lines 8-9 from:
Administrators with limited access to a user group or a subset of printers would still be able to access all users and printers.
to:
Administrators with limited access to a user group or a subset of printers would still be able to access all users and printers. (Resolved in 14.0.26241)
Changed lines 13-16 from:
!!!Email to Print job and error response configuration displays garbled characters for non-English translations

The current workaround is to manually edit the responses in
the mobile options page. A fix for this issue will be included in the next version of PaperCut.
to:
!!!Email to Print job and error response configuration displays garbled characters for non-English translations (Resolved in 14.0.26241)

The current workaround is to manually edit
the responses in the mobile options page. A fix for this issue will be included in the next version of PaperCut. 
Added lines 8-9:
Administrators with limited access to a user group or a subset of printers would still be able to access all users and printers.
Changed lines 6-7 from:
!!! Restricted admin access to groups and printers does not work as intended in version 14.0 Build 25901.
to:
!!! Restricted admin access to user groups and printers does not work as intended in version 14.0 Build 25901.
Changed lines 6-7 from:
!!! Restricted admin access to groups and printers does not work in version 14.0 Build 25901.
to:
!!! Restricted admin access to groups and printers does not work as intended in version 14.0 Build 25901.
Added lines 6-10:
!!! Restricted admin access to groups and printers does not work in version 14.0 Build 25901.

A fix for this issue is available by contacting @@support@papercut.com@@ with your current edition of PaperCut (NG or MF). The fix will be released publicly with the next version of PaperCut.

Changed lines 6-7 from:
!!!Email to Print job and error response configuration displays garbled characters for non-english translations
to:
!!!Email to Print job and error response configuration displays garbled characters for non-English translations
Changed lines 6-9 from:
to:
!!!Email to Print job and error response configuration displays garbled characters for non-english translations

The current workaround is to manually edit the responses in the mobile options page. A fix for this issue will be included in the next version of PaperCut.

Changed lines 7-8 from:
!!!An error is shown when an end-user tries to create an new internal account when running PaperCut version 13.5
to:
!!!An error is shown when an end-user tries to create an new internal account when running PaperCut version 13.5 (Resolved in 14.0)
Changed lines 16-17 from:
!!!"Override" feature in web-based release station fails for virtual queues
to:
!!!"Override" feature in web-based release station fails for virtual queues (Resolved in release 14.0)
Changed lines 24-25 from:
!!!CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected"
to:
!!!CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected" Resolved in release 13.5)
Changed lines 40-41 from:
!!!Version 13.4 and below: Updating the PaperCut Application Server platform to Mac OS 10.9 causes PaperCut to stop running
to:
!!!Version 13.4 and below: Updating the PaperCut Application Server platform to Mac OS 10.9 causes PaperCut to stop running (Resolved in 13.5)
Changed lines 6-12 from:
!!! Upgrading to 13.5 fails when using `PostgreSQL if there are users with duplicate email addresses

As of version 13.5, PaperCut requires that no two users have the same email address. Sites with user directories that contain multiple user accounts with the same email address AND use [[https://www.papercut.com/products/ng/manual/ch-ext-db.html|PostgreSQL]] as their external database may encounter an error when upgrading. A special build is available for customers encountering this issue. Please email mailto:support@papercut.com for details.

Note that sites not using `PostgreSQL are not affected. Customers with no duplicate emails in their user directory are also not affected.

to:
Changed lines 8-11 from:
With the Addition of [[https://www.papercut.com/tour/google-cloud-print/|Google Cloud Print]], PaperCut now requires users to have unique email addresses. Customers that have users with duplicate email addresses AND use [[https://www.papercut.com/products/ng/manual/ch-ext-db.html|PostgreSQL]] will require a special build to fix this issue from PaperCut Technical Support: mailto:support@papercut.com

Customers not using `PostgreSQL are not affected
. Customers with no duplicate of email address are not affected.
to:
As of version 13.5, PaperCut requires that no two users have the same email address. Sites with user directories that contain multiple user accounts with the same email address AND use [[https://www.papercut.com/products/ng/manual/ch-ext-db.html|PostgreSQL]] as their external database may encounter an error when upgrading. A special build is available for customers encountering this issue. Please email mailto:support@papercut.com for details.

Note that sites
not using `PostgreSQL are not affected. Customers with no duplicate emails in their user directory are also not affected.

Added line 21:
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Deleted line 38:
Added lines 6-11:
!!! Upgrading to 13.5 fails when using `PostgreSQL if there are users with duplicate email addresses

With the Addition of [[https://www.papercut.com/tour/google-cloud-print/|Google Cloud Print]], PaperCut now requires users to have unique email addresses. Customers that have users with duplicate email addresses AND use [[https://www.papercut.com/products/ng/manual/ch-ext-db.html|PostgreSQL]] will require a special build to fix this issue from PaperCut Technical Support: mailto:support@papercut.com

Customers not using `PostgreSQL are not affected. Customers with no duplicate of email address are not affected.

Changed lines 8-9 from:
An issue has been found if a set of options are enabled for internal user creation, where the end-user is given an error stating "An error occurred during registration. Please contact your system administrator for assistance."
to:
An issue has been found if a set of options are enabled for internal user creation, where the end-user is given an error stating ''"An error occurred during registration. Please contact your system administrator for assistance." ''
Changed lines 12-13 from:
A fix for this issue is available by contacting support@papercut.com with your current edition of PaperCut (NG or MF). The fix will be released publicly with the next version of PaperCut.
to:
A fix for this issue is available by contacting @@support@papercut.com@@ with your current edition of PaperCut (NG or MF). The fix will be released publicly with the next version of PaperCut.
Added lines 6-13:
!!!An error is shown when an end-user tries to create an new internal account when running PaperCut version 13.5

An issue has been found if a set of options are enabled for internal user creation, where the end-user is given an error stating "An error occurred during registration. Please contact your system administrator for assistance."

The issue is currently seen if you have an SMTP server setup for email verification, and an end user inputs an Email Address at the user creation screen. If no email address is entered, there will be no error.

A fix for this issue is available by contacting support@papercut.com with your current edition of PaperCut (NG or MF). The fix will be released publicly with the next version of PaperCut.

Added lines 6-12:
!!!"Override" feature in web-based release station fails for virtual queues

When printing to a [[https://www.papercut.com/products/ng/manual/ch-find-me-printing-and-load-balancing.html|virtual queue]] and overriding the charged account using the [[https://www.papercut.com/products/ng/manual/ch-release-station.html#rs-int-user|web based release station]], the print job
still gets charged to the original account.

A fix for this issue will be included in the 14.0 release. Please contact support if you would like a custom version of 13.5 that includes the fix.

Changed lines 6-9 from:
!!!CUPS 10.7 causes print jobs to error with the reason "An unknown printer language was detected"

When printing from a CUPS 10.7 machine to another CUPS 10.7 machine, the print job will appear to be an unknown language, and PaperCut will not be able to read the contents of the CUPS job. The reason for this is due to a feature released in [[http://www.cups.org/|CUPS version 10.7]], which by default, has added ''automatic support for data compression''. This means that certain CUPS jobs will be compressed when they enter the print queue, as a GZIP file.
to:
!!!CUPS 1.7 causes print jobs to error with the reason "An unknown printer language was detected"

When printing from a CUPS 1.7 machine to another CUPS 1.7 machine, the print job will appear to be an unknown language, and PaperCut will not be able to read the contents of the CUPS job. The reason for this is due to a feature released in [[http://www.cups.org/|CUPS version 1.7]], which by default, has added ''automatic support for data compression''. This means that certain CUPS jobs will be compressed when they enter the print queue, as a GZIP file.

CUPS 1.7 comes by default with Mac OS 10.9 Mavericks, and is provided as a manual download for all other Mac OS X operating systems.

Changed lines 10-13 from:
PaperCut releases prior to version 13.5 do not have the ability to unzip/read these files. This has been resolved internally, and the fix will be released with PaperCut version 13.5, due to be released in the coming days.


to:
PaperCut releases prior to version 13.5 do not have the ability to unzip/read these files. This has been resolved internally, and will be released with PaperCut version 13.5, due to be released in the coming days.


Added lines 6-13:
!!!CUPS 10.7 causes print jobs to error with the reason "An unknown printer language was detected"

When printing from a CUPS 10.7 machine to another CUPS 10.7 machine, the print job will appear to be an unknown language, and PaperCut will not be able to read the contents of the CUPS job. The reason for this is due to a feature released in [[http://www.cups.org/|CUPS version 10.7]], which by default, has added ''automatic support for data compression''. This means that certain CUPS jobs will be compressed when they enter the print queue, as a GZIP file.

PaperCut releases prior to version 13.5 do not have the ability to unzip/read these files. This has been resolved internally, and the fix will be released with PaperCut version 13.5, due to be released in the coming days.


Changed lines 6-14 from:
!!!Version 13.4 and below: Mac OS X 10.9 cause PaperCut to stop running.
to:
!!!Payment Gateway Module versions 12.5 to 13.4.24050 with "top-up on-demand" and fractional job costs ''(resolved in Payment Gateway Module 13.4.24369)''

When charging fractions of cents for jobs, such as when using area charging, percentage discounts or print scripts, in conjunction with a top-up on-demand payment gateway, the PaperCut transaction logs may be incorrect by one cent (compared with the amount actually deducted from the payment gateway). This also applies to transaction reports.

Updating the Payment Gateway Module to [[https://www.papercut.com/anonftp/pub/pcng/ext/payment-gateway/pcng-payment-gateway-module.exe|version 13.4.24369 or newer]] will resolve this issue. If you have concerns or require assistance performing reconciliation please contact support.


!!!Version 13.4 and below: Updating the PaperCut Application Server platform to Mac OS 10.9 causes PaperCut to stop running

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Added lines 11-12:
We have had some reports of the "[[http://support.apple.com/kb/DL1572?viewlocale=en_US|Java for OS X 2013-005]]" update from Apple resolving this issue if you have already upgraded to OS 10.9.
Changed lines 7-8 from:
Due to major changes in the way Mac OS X 10.9 (Mavericks) works with Java, it is highly recommended customers do not upgrade to the latest Mac OS version if they are running PaperCut. This includes Primary and Secondary Application servers along with desktop/laptop machines interacting with PaperCut via the client application.
to:
Due to major changes in Mac OS X 10.9 (Mavericks) Java platform, it is highly recommended customers do not upgrade to the latest Mac OS version if they are running PaperCut. This includes Primary and Secondary Application servers along with desktop/laptop machines interacting with PaperCut via the client application.
Added lines 6-10:
!!!Version 13.4 and below: Mac OS X 10.9 cause PaperCut to stop running.
Due to major changes in the way Mac OS X 10.9 (Mavericks) works with Java, it is highly recommended customers do not upgrade to the latest Mac OS version if they are running PaperCut. This includes Primary and Secondary Application servers along with desktop/laptop machines interacting with PaperCut via the client application.

Our development team are aware of the issues and code changes have been put into place already.  The updated software is to be included in the next public release.

Changed line 6 from:
!!!Version 13.3 and below: iOS printing issues when updating to iOS7
to:
!!!Version 13.3 and below: iOS printing issues when updating to iOS7 ''(resolved in 13.4 Build 24032)''
Changed line 29 from:
!!!Version 13.3: Internal users can not change passwords in some configurations.
to:
!!!Version 13.3: Internal users can not change passwords in some configurations. ''(resolved in 13.4 Build 24032)''
Changed line 36 from:
!!!Version 13.3 and below: Mac OS X Servers are unable to generate print archive images.
to:
!!!Version 13.3 and below: Mac OS X Servers are unable to generate print archive images. ''(resolved in 13.4 Build 24032)''
Changed line 40 from:
!!!Version 13.3 and below: Mac OS X workstations with `IPv6 enabled may not follow client login timeout settings.
to:
!!!Version 13.3 and below: Mac OS X workstations with `IPv6 enabled may not follow client login timeout settings. ''(resolved in 13.4 Build 24032)''
September 20, 2013, at 04:18 PM by Rick - need to restart iOS App
Added lines 23-24:
You may need to restart the PaperCut App on your iOS device for the change to take effect.
September 19, 2013, at 02:23 PM by Rick - rewrote iOS7 KI for clarity
Changed lines 10-16 from:
# If "[[https://www.papercut.com/products/ng/manual/ch-sys-mgmt-user-group-sync.html#ch-sys-mgmt-user-group-sync-user-mgmt | On Demand]]" user creation is turned off and to deny print jobs, print jobs from iOS devices will be denied automatically. iOS print jobs will not show in the PaperCut iOS App.
# If "[[https://www.papercut.com/products/ng/manual/ch-sys-mgmt-user-group-sync.html#ch-sys-mgmt-user-group-sync-user-mgmt | On Demand]]" user creation is turned off and to allow print jobs, print jobs from iOS devices will be allowed through without tracking.
# If
"[[https://www.papercut.com/products/ng/manual/ch-sys-mgmt-user-group-sync.html#ch-sys-mgmt-user-group-sync-user-mgmt | On Demand]]" user creation is on and "[[https://www.papercut.com/products/ng/manual/ch-user-mgmt-new-user-rules.html | New User Settings]]" for the [All Users] group creates restricted users, print jobs from iOS devices will be denied automatically when the "mobile" account's balance drops to $0.00. iOS print jobs will not show in the PaperCut iOS App.
# If "[[https://www.papercut.com/products/ng/manual/ch-sys-mgmt-user-group-sync.html#ch-sys-mgmt-user-group-sync-user-mgmt | On Demand]]" user creation is on and "[[https://www.papercut.com/products/ng/manual/ch-user-mgmt-new-user-rules.html | New User Settings]]" for the [All Users] group creates un-restricted users, print jobs from iOS devices will be charged to that user account. If the [All Users] group's "[[https://www.papercut.com/products/ng/manual/ch-user-mgmt-new-user-rules.html | New User Settings]]" configures either the Standard or Advanced Account Selection popup, iOS print jobs will time out.

To resume printing as previously, you will need to ensure that the "mobile" user exists in PaperCut and is unauthenticated. This is done by logging into the PaperCut Administration Console selecting the Users tab and searching for the "mobile" user.
to:
# If "[[https://www.papercut.com/products/ng/manual/ch-sys-mgmt-user-group-sync.html#ch-sys-mgmt-user-group-sync-user-mgmt | On Demand]]" user creation is set to 'do not create user and deny print jobs', print jobs from iOS devices will be denied automatically. iOS print jobs will not show in the PaperCut iOS App.
# If "[[https://www.papercut.com/products/ng/manual/ch-sys-mgmt-user-group-sync.html#ch-sys-mgmt-user-group-sync-user-mgmt | On Demand]]" user creation is set to do not create user and allow print jobs, print jobs from iOS devices will be allowed through but will not be tracked by PaperCut.
# If
"[[https://www.papercut.com/products/ng/manual/ch-sys-mgmt-user-group-sync.html#ch-sys-mgmt-user-group-sync-user-mgmt | On Demand]]" user creation is set to 'create user on demand (default)' and "[[https://www.papercut.com/products/ng/manual/ch-user-mgmt-new-user-rules.html | New User Settings]]" for the [All Users] group creates restricted users, print jobs from iOS devices will be denied automatically when the "mobile" User account has a zero balance. iOS print jobs will not show in the PaperCut iOS App.
# If "[[https://www.papercut.com/products/ng/manual/ch-sys-mgmt-user-group-sync.html#ch-sys-mgmt-user-group-sync-user-mgmt | On Demand]]" user creation is set to 'create user on demand (default)' and "[[https://www.papercut.com/products/ng/manual/ch-user-mgmt-new-user-rules.html | New User Settings]]" for the [All Users] group creates un-restricted users, print jobs from iOS devices will be charged to that user account. If the [All Users] group's "[[https://www.papercut.com/products/ng/manual/ch-user-mgmt-new-user-rules.html | New User Settings]]" configures either the Standard or Advanced Account Selection popup, iOS print jobs will time out.

To resume printing as previously, you will need to ensure that the User "mobile" exists in PaperCut and is set to unauthenticated. This can done by logging into the PaperCut Administration Console, selecting the Users tab, and searching for the User "mobile".  Select the User "mobile" to open the User Details.
Changed lines 19-20 from:
Then scroll down below the Balance graph and select "[@Unauthenticated user (enable popup authentication)@]"
to:
Scroll down to Advanced Options (below the Balance graph) and select "[@Unauthenticated user (enable popup authentication)@]"
Changed lines 23-24 from:
The PaperCut Development team are working on an enhancement to PaperCut that takes into account this change that is low impact to existing installations.
to:
The PaperCut Development team are working on an enhancement to PaperCut that is low impact to existing installations.
Changed line 9 from:
This can have a couple of impacts:
to:
This can have a couple of impacts depending on your PaperCut environment:
Added lines 25-26:
If you have further questions please email PaperCut Technical support: support@papercut.com
September 19, 2013, at 02:51 AM by Jason - Added in impact of this change.
Changed line 6 from:
!!!Version 13.3 and below: iOS printing no longer works when updating to iOS7
to:
!!!Version 13.3 and below: iOS printing issues when updating to iOS7
Added lines 9-14:
This can have a couple of impacts:
# If "[[https://www.papercut.com/products/ng/manual/ch-sys-mgmt-user-group-sync.html#ch-sys-mgmt-user-group-sync-user-mgmt | On Demand]]" user creation is turned off and to deny print jobs, print jobs from iOS devices will be denied automatically. iOS print jobs will not show in the PaperCut iOS App.
# If "[[https://www.papercut.com/products/ng/manual/ch-sys-mgmt-user-group-sync.html#ch-sys-mgmt-user-group-sync-user-mgmt | On Demand]]" user creation is turned off and to allow print jobs, print jobs from iOS devices will be allowed through without tracking.
# If "[[https://www.papercut.com/products/ng/manual/ch-sys-mgmt-user-group-sync.html#ch-sys-mgmt-user-group-sync-user-mgmt | On Demand]]" user creation is on and "[[https://www.papercut.com/products/ng/manual/ch-user-mgmt-new-user-rules.html | New User Settings]]" for the [All Users] group creates restricted users, print jobs from iOS devices will be denied automatically when the "mobile" account's balance drops to $0.00. iOS print jobs will not show in the PaperCut iOS App.
# If "[[https://www.papercut.com/products/ng/manual/ch-sys-mgmt-user-group-sync.html#ch-sys-mgmt-user-group-sync-user-mgmt | On Demand]]" user creation is on and "[[https://www.papercut.com/products/ng/manual/ch-user-mgmt-new-user-rules.html | New User Settings]]" for the [All Users] group creates un-restricted users, print jobs from iOS devices will be charged to that user account. If the [All Users] group's "[[https://www.papercut.com/products/ng/manual/ch-user-mgmt-new-user-rules.html | New User Settings]]" configures either the Standard or Advanced Account Selection popup, iOS print jobs will time out.

September 19, 2013, at 02:11 AM by Jason - iOS7 print changes.
Added lines 6-18:
!!!Version 13.3 and below: iOS printing no longer works when updating to iOS7
With the release of iOS7 to Apple iPad and iPhone devices, there has been a change in the way the print job is generated. The print job is now sent with the username "mobile" attached to it rather than "guest" as seen in iOS5 and iOS6.

To resume printing as previously, you will need to ensure that the "mobile" user exists in PaperCut and is unauthenticated. This is done by logging into the PaperCut Administration Console selecting the Users tab and searching for the "mobile" user.

%center%Attach:KnownIssues-iOS7-Search.jpg

Then scroll down below the Balance graph and select "[@Unauthenticated user (enable popup authentication)@]"

%center%Attach:KnownIssues-iOS7-Unauthenticated.jpg

The PaperCut Development team are working on an enhancement to PaperCut that takes into account this change that is low impact to existing installations.

Added lines 6-12:
!!!Version 13.3: Internal users can not change passwords in some configurations.
When users do not have the rights to change their PINs they will also not have the right to [[https://www.papercut.com/kb/Main/ResettingInternalUserPassword|change their password]] if they are an [[https://www.papercut.com/products/ng/manual/ch-guest-users.html|Internal User]].

Customers may enable password changes and PIN changes to work around this issue via [@Options -> Allow users to change their card/ID PIN@].

Please contact PaperCut Technical Support if you require an interim fix. Please include your PaperCut version and Operating System(s) when you do contact us.

Changed line 10 from:
!!!Version 13.3 and below: Mac OS X workstations with IPv6 enabled may not follow client login timeout settings.
to:
!!!Version 13.3 and below: Mac OS X workstations with `IPv6 enabled may not follow client login timeout settings.
August 29, 2013, at 06:25 AM by Alec - Added note about BUS 10 error on OS X (getops() problem)
Added lines 6-9:
!!!Version 13.3 and below: Mac OS X Servers are unable to generate print archive images.
When print archiving is enabled it is not possible generate and display images of the archive and PaperCut fails to describe  the problem correctly.
This has been resolved internally and will be available as part of the 13.4 release. If you are currently experiencing this problem please contact support for an interim fix.

Changed lines 7-8 from:
The IPv6 loopback address is incorrectly recognized as a unique IP address and selected client session timeouts will not work as intended. This has been resolved internally and will be available as part of the 13.4 release.
to:
The [=IPv6=] loopback address is incorrectly recognized as a unique IP address and selected client session timeouts will not work as intended. This has been resolved internally and will be available as part of the 13.4 release.
Added lines 6-8:
!!!Version 13.3 and below: Mac OS X workstations with IPv6 enabled may not follow client login timeout settings.
The IPv6 loopback address is incorrectly recognized as a unique IP address and selected client session timeouts will not work as intended. This has been resolved internally and will be available as part of the 13.4 release.

Changed lines 16-19 from:
In the next release of `PaperCut, we have made changes to the client so that similar issues caused by Mac system updates will be avoided. This is scheduled to be released with PaperCut 13.3.


to:
We have made changes to the client so that similar issues caused by Mac system updates will be avoided. This was released with PaperCut version 13.3 (Build 23137).


Changed line 6 from:
!!!Version 13.3 Build 23137: "Bulk user actions" might not work with some combinations of settings.
to:
!!!Version 13.3 Build 23137: "Bulk user actions" might not work with some combinations of settings. ''(resolved in version 13.3.23186)''
Added lines 6-8:
!!!Version 13.3 Build 23137: "Bulk user actions" might not work with some combinations of settings.
Applying settings to multiple users via "Bulk user actions" link may not work with some combinations of settings selected.

Changed line 6 from:
!!!Version 13.2 Build 22278: Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out".
to:
!!!Version 13.2 Build 22278: Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out". (Resolved by Apple update and PaperCut 13.3)
Changed lines 7-14 from:
A recent software update for [[http://support.apple.com/kb/HT5717?viewlocale=en_US&locale=en_US|Mac OS X]] can cause issues with the PaperCut user client, resulting in gray screens or becoming unresponsive.

[[https://www.papercut.com/kb/Main/UserClientIssuesInMacOSXJune2013|A hotfix has been released in the short term.]]

Due for
the next release of `PaperCut, we have made changes to the client so that similar issues caused by Mac system updates will be avoided. This is scheduled to be released with PaperCut 13.3.


to:
A recent software update for [[http://support.apple.com/kb/HT5717?viewlocale=en_US&locale=en_US|Mac OS X]] can cause issues with the PaperCut user client, resulting in gray screens or becoming unresponsive. 

Apple has since released a
[[http://support.apple.com/kb/DL1572|revised version]] of this update which will fix the issue.

If you still see the issue after installing the revised update, [[https://www.papercut.com/kb/Main/UserClientIssuesInMacOSXJune2013|we have released a manual hotfix.]]

In
the next release of `PaperCut, we have made changes to the client so that similar issues caused by Mac system updates will be avoided. This is scheduled to be released with PaperCut 13.3.


Changed lines 11-14 from:
Due for the next release of PaperCUt, we have made changes to the client so that similar issues caused by Mac system updates will be avoided. This is scheduled to be released with PaperCut 13.3.


to:
Due for the next release of `PaperCut, we have made changes to the client so that similar issues caused by Mac system updates will be avoided. This is scheduled to be released with PaperCut 13.3.


Changed lines 7-12 from:
This issue affects all users with [[http://support.apple.com/kb/HT5717?viewlocale=en_US&locale=en_US|Java update 2013-004]] installed on their Mac. This update has caused the PaperCut Client to "grey" out and become unresponsive.

We are aware of the issue and are currently working to get a fix out as soon as possible.


to:
A recent software update for [[http://support.apple.com/kb/HT5717?viewlocale=en_US&locale=en_US|Mac OS X]] can cause issues with the PaperCut user client, resulting in gray screens or becoming unresponsive.

[[https://www.papercut.com/kb/Main/UserClientIssuesInMacOSXJune2013|A hotfix has been released in the short term.]]

Due for the next release of PaperCUt, we have made changes to the client so that similar issues caused by Mac system updates will be avoided. This is scheduled to be released with PaperCut 13.3
.


Changed lines 6-12 from:
to:
!!!Version 13.2 Build 22278: Updating Java (2013-004) on Mac causes the PaperCut client to be "greyed out".
This issue affects all users with [[http://support.apple.com/kb/HT5717?viewlocale=en_US&locale=en_US|Java update 2013-004]] installed on their Mac. This update has caused the PaperCut Client to "grey" out and become unresponsive.

We are aware of the issue and are currently working to get a fix out as soon as possible.


Changed lines 7-8 from:
!!!Version 13.2 Build 22088: Print Script popups may appear in rare situations ''(resolved in 13.2 Build 22278)''
to:
!!!Version 13.2 Build 22088: Print Script popups may not appear in rare situations ''(resolved in 13.2 Build 22278)''
Changed lines 7-8 from:
!!!Version 13.2 Build 22088: Print Script popups may appear in rare situations
to:
!!!Version 13.2 Build 22088: Print Script popups may appear in rare situations ''(resolved in 13.2 Build 22278)''
Added lines 6-23:

!!!Version 13.2 Build 22088: Print Script popups may appear in rare situations

If using printer script popups, this script may not appear if the popup is displayed before "analysis is completed".  i.e. if your script using a popup starts with the following you will not be affected.

[@
  if (!inputs.job.isAnalysisComplete) {
    // No job details yet so return.
    return;
  }
@]

Most scripts contain this condition so are not affected by this issue.  If you are affected by this issue then copying the above into the top of your @@printJobHook@@ script method.

This will be resolved in the next release.


Added line 29:
Changed lines 6-11 from:
!!!Version 13.2 Build 21453: When using "Standard" charging some print jobs may not process ''(resolved in 13.1.22088)''
to:
!!!Mac workstations: the Mac patch/update "Java for OS X 2013-003" prevents the client pop-ups from appearing on top of other windows
Prior to this Mac update the PaperCut client tool could display pop-ups on top of other windows
. After this update is installed, the client's dock icon will bounce, but the pop-up window will not appear on top. PaperCut developers are working on a workaround for this issue. In the meantime, options include:
# Holding back the update.
# Users must click on the bouncing dock icon to see their pop-up.

!!!Version 13.2 Build 21453: When using "Standard" charging some print jobs may not process ''(resolved in 13.2
.22088)''
Deleted lines 19-24:
!!!Mac workstations: the Mac patch/update "Java for OS X 2013-003" prevents the client pop-ups from appearing on top of other windows
Prior to this Mac update the PaperCut client tool could display pop-ups on top of other windows. After this update is installed, the client's dock icon will bounce, but the pop-up window will not appear on top. PaperCut developers are working on a workaround for this issue. In the meantime, options include:
# Holding back the update.
# Users must click on the bouncing dock icon to see their pop-up.

Changed line 6 from:
!!!Version 13.2 Build 21453: When using "Standard" charging some print jobs may not process.
to:
!!!Version 13.2 Build 21453: When using "Standard" charging some print jobs may not process ''(resolved in 13.1.22088)''
Changed lines 7-8 from:
Print jobs with with paper sizes that cannot be determined (and would appear in PaperCut as CUSTOM) combined with the "Standard" pricing model may not process properly. Customers affected by this can change to another pricing model to resume normal operation.
to:
Print jobs with with paper sizes that cannot be determined (and would appear in PaperCut as CUSTOM) combined with the "Standard" pricing model may not process properly.

The following error message will appear in the PaperCut Admin Dashboard and App. Log.

 [@Failed to process print job: Calculating costs before loading settings@]

Customers affected by this can change to another pricing model to resume normal operation.
May 10, 2013, at 07:13 AM by Jason - When using "Standard" charging some print jobs may not process.
Changed lines 6-8 from:
to:
!!!Version 13.2 Build 21453: When using "Standard" charging some print jobs may not process.
Print jobs with with paper sizes that cannot be determined (and would appear in PaperCut as CUSTOM) combined with the "Standard" pricing model may not process properly. Customers affected by this can change to another pricing model to resume normal operation.

Changed lines 6-15 from:
!!!Version 13.1 Build 21453: Jobs from some RISO and low-end HP printers may not be logged (Resolved in 13.1 Build 21541)

This issue affects some RISO and low-end HP printers (like the P1505).  Jobs may not be logged by PaperCut when page-level color detection is enabled for the printer.  Please contact support to get a patch to resolve this issue.  Alternatively, disable page-level color detection on this printer.

The next version of PaperCut will resolve this issue.

!!! Version 13.0 and 13.1 Build 21453: Upgrade problem on Oracle (Resolved in 13
.1 Build 21541)

Sites using Oracle database may have an issue upgrading to PaperCut 13.0/13.1 from previous versions.  This can occur if you do not have any admin users and/or admin groups defined.
  PaperCut will resolve this issue in our next release.
to:

!!!Mac workstations: the Mac patch/update "Java for OS X 2013-003" prevents the client pop-ups from appearing on top of other windows
Prior to this Mac update the PaperCut client tool could display pop-ups on top of other windows. After this update is installed, the client's dock icon will bounce, but the pop-up window will not appear on top. PaperCut developers are working on a workaround for this issue. In the meantime, options include:
# Holding back the update.
# Users must click on the bouncing dock icon to see their pop-up
.


!!!Version 13.1
Build 21453: Jobs from some RISO and low-end HP printers may not be logged ''(resolved in 13.1.21541)''

This issue affects some RISO and low-end HP printers (like the P1505). Jobs may not be logged by PaperCut when page-level color detection is enabled for the printer. This issue is corrected in newer versions. Alternatively, disable page-level color detection on the printer in question.


!!!Versions 13.0 and 13.1.21453: Upgrade problem on Oracle database ''(resolved in 13.1.21541)''

Sites using Oracle database may have an issue upgrading to PaperCut 13.0/13.1 from previous versions. This can occur if you do not have any admin users and/or admin groups defined.
PaperCut will resolve this issue in our next release.
Changed lines 32-40 from:
!!!Version 13.0: Windows 8 "Cannot create shortcut" dialog box message  ''(resolved in 13.1)''

A dialog box with this message is seen on Windows 8 computers with Roaming Profiles running the PaperCut
Client. It comes from PaperCut's Windows 8 Toast notification.

!!!Version 13.0: Print Archiving from Windows Print servers to Unix/Linux primary server ''(resolved in 13.1)''

Print archiving will not work for print jobs sent from a Windows print server to a Linux or Mac primary server.  Please contact support if affected by this issue.
to:

!!!Windows 8 "Cannot create shortcut" dialog box message  ''(resolved in 13.1)''

A dialog box with this message is seen on Windows 8 computers with Roaming Profiles running the PaperCut client tool. It comes from PaperCut's Windows 8 Toast notification.


!!!Print Archiving from Windows print servers to Unix/Linux primary server ''(resolved in 13.1)''

Print archiving will not work for print jobs sent from a Windows print server to a Linux or Mac primary server.

Changed lines 60-61 from:
This issue will be resolved in the next release.
to:
Added line 64:
Changed lines 77-80 from:
!!! Version 12.5: Mobile Print Release print queue lists load slowly on large sites ''(resolved in 12.5 build 19702)''
For sites with a large amount of printers Mobile Print Release may load the recent and popular print queue lists slowly. PaperCut developers are working to address this.

!!! Version
12.4: Issue with iOS printing (aka AirPrint) on iOS 6. ''(resolved in 12.4 build 19158)''
to:

!!!Mobile Print Release print queue lists load slowly on large sites ''(resolved in 12.5.19702)''
For sites with a large amount of printers Mobile Print Release may load the recent and popular print queue lists slowly.


!!!Issue with iOS printing (aka AirPrint) on iOS 6
. ''(resolved in 12.4.19158)''
Changed lines 87-89 from:
!!! Version 12.4: Printer scripting 'utils' namespace ''(resolved in 12.4 build 19158)''
The printer scripting 'util' namespace was renamed to 'utils' for consistency in this release, however some references to this were not updated.  Users of the 'send email' printer script should update their scripts to reference 'utils' instead.  Future versions of PaperCut will allow both versions to be used for better backwards compatibility.  (This issue is often associated with the error message: `TypeError: Cannot call method "sendEmail" of undefined )
to:

!!!Version 12.4: Printer scripting 'utils' namespace ''(resolved in 12.4.19158)''
The printer scripting 'util' namespace was renamed to 'utils' for consistency in this release, however some references to this were not updated. Users of the 'send email' printer script should update their scripts to reference 'utils' instead.  Future versions of PaperCut will allow both versions to be used for better backwards compatibility.  (This issue is often associated with the error message: `TypeError: Cannot call method "sendEmail" of undefined )

Changed lines 95-96 from:
!!!Version 12.4: Client MSI installation error ''(resolved in 12.4 build 18828)''
to:

!!!Version 12.4: Client MSI installation error ''(resolved in 12.4.18828)''
Changed lines 99-102 from:
!!!Version 12.3: Printer Filters & Restrictions - Maximum Copies does not save ''(resolved in 12.4)''

When editing a printer's Filters & Restrictions, the Maximum Copies filter value may become disabled or set to zero.  If this occurs, please re-enter a value and click Apply.  This issue will be resolved in 12.4.
to:

!!!Printer Filters & Restrictions - Maximum Copies does not save ''(resolved in 12.4)''
When editing a printer's Filters & Restrictions, the Maximum Copies filter value may become disabled or set to zero.  If this occurs, please re-enter a value and click Apply.

Changed lines 109-110 from:
!!!Version 12.3: Admin Rights page may fail to load ''(resolved in 12.3 build 17992)''
to:

!!!Version 12.3: Admin Rights page may fail to load ''(resolved in 12.3.17992)''
Changed lines 6-7 from:
!!!Version 13.1 Build 21453: Jobs from some RISO and low-end HP printers may not be logged
to:
!!!Version 13.1 Build 21453: Jobs from some RISO and low-end HP printers may not be logged (Resolved in 13.1 Build 21541)
Changed lines 12-13 from:
!!! Version 13.0 and 13.1 Build 21453: Upgrade problem on Oracle
to:
!!! Version 13.0 and 13.1 Build 21453: Upgrade problem on Oracle (Resolved in 13.1 Build 21541)
Changed lines 12-13 from:
!!! Upgrade problem on Oracle
to:
!!! Version 13.0 and 13.1 Build 21453: Upgrade problem on Oracle
Changed lines 8-9 from:
This issue affects some RISO and low-end HP printers (like the P1505).  When page-level color detection is enabled on the printer, jobs may not be logged by PaperCut.  Please contact support to get an update to resolve this.
to:
This issue affects some RISO and low-end HP printers (like the P1505).  Jobs may not be logged by PaperCut when page-level color detection is enabled for the printer.  Please contact support to get a patch to resolve this issue.  Alternatively, disable page-level color detection on this printer.
Added lines 5-11:

!!!Version 13.1 Build 21453: Jobs from some RISO and low-end HP printers may not be logged

This issue affects some RISO and low-end HP printers (like the P1505).  When page-level color detection is enabled on the printer, jobs may not be logged by PaperCut.  Please contact support to get an update to resolve this.

The next version of PaperCut will resolve this issue.

Changed lines 5-18 from:
to:
!!! Upgrade problem on Oracle

Sites using Oracle database may have an issue upgrading to PaperCut 13.0/13.1 from previous versions.  This can occur if you do not have any admin users and/or admin groups defined.  PaperCut will resolve this issue in our next release.

As a work-around, you will need to run the following [[https://www.papercut.com/products/ng/manual/apdx-tools-db-tools.html|DB tools]] commands on the command prompt after stopping the application server:

    "db-tools run-sql "update tbl_config set property_value = 'fix-upgrade'
      where property_value is null and property_name = 'auth.admin-users'"

    "db-tools run-sql "update tbl_config set property_value = 'fix-upgrade'
      where property_value is null and property_name = 'auth.admin-groups'"

The property value could be anything other than blank. 

Changed lines 6-7 from:
!!!Version 13.0: Windows 8 "Cannot create shortcut" dialog box message
to:
!!!Version 13.0: Windows 8 "Cannot create shortcut" dialog box message  ''(resolved in 13.1)''
Changed lines 11-14 from:
This will be resolved in PaperCut version 13.1.

!!!Version 13.0: Print Archiving from Windows Print servers to Unix/Linux primary server

to:
!!!Version 13.0: Print Archiving from Windows Print servers to Unix/Linux primary server ''(resolved in 13.1)''
Deleted lines 14-16:
This will be resolved in PaperCut version 13.1.

March 06, 2013, at 12:18 AM by Peter - Win8 toast desktop shortcut installer
Added lines 6-12:
!!!Version 13.0: Windows 8 "Cannot create shortcut" dialog box message

A dialog box with this message is seen on Windows 8 computers with Roaming Profiles running the PaperCut
Client. It comes from PaperCut's Windows 8 Toast notification.

This will be resolved in PaperCut version 13.1.

Changed lines 6-12 from:
to:
!!!Version 13.0: Print Archiving from Windows Print servers to Unix/Linux primary server

Print archiving will not work for print jobs sent from a Windows print server to a Linux or Mac primary server.  Please contact support if affected by this issue.

This will be resolved in PaperCut version 13.1.

Changed line 7 from:
!!!Version 13.0 Build 20726: Print Archiving image support on Windows 2008 (non R2)
to:
!!!Version 13.0 Build 20726: Print Archiving image support on Windows 2008 ''(resolved in 13.0.20822)''
Changed line 26 from:
!!! PayPal Payflow Link and Realex Realauth Redirect payment gateways inaccessible over port 80 (resolved with a payment gateway update)
to:
!!! PayPal Payflow Link and Realex Realauth Redirect payment gateways inaccessible over port 80 ''(resolved with a payment gateway update)''
Changed lines 8-9 from:
An issue has been found on Windows 2008 64-bit Server Standard (non R2 systems).  After enabling print archiving and installing the recommended Ghost Trap viewer conversion software, PaperCut will not detect Ghost Trap and incorrectly report that the viewer software is not installed.  PaperCut will not generate print job image previews.  This issue does ''not'' affect Windows 2008 R2 or any 32-bit systems.
to:
An issue has been found on Windows 2008 64-bit Server Standard (non R2 systems).  After enabling print archiving and installing the recommended Ghost Trap viewer conversion software, PaperCut will not detect Ghost Trap and incorrectly reports that the viewer software is not installed.  PaperCut will not generate print job image previews.  This issue does ''not'' affect Windows 2008 R2 or any 32-bit systems.
Changed lines 14-15 from:
System Administrators affected by this issue can work around this problem by added a registry key as follows:
to:
System Administrators affected by this issue can work around this problem by adding a registry key as follows:
Changed line 18 from:
->'''3.''' Double-click on the file to [@*.reg@] file to import the key.
to:
->'''3.''' Double-click on the [@*.reg@] file to import the key.
Changed lines 20-21 from:
->'''5.''' Verify that the image conversion software is now detected under [@Options -> Print Archiving@] .
to:
->'''5.''' Verify that the image conversion software is now detected under [@Options -> Print Archiving@].
February 04, 2013, at 09:04 AM by 203.206.99.153 -
Added lines 22-23:
Note: This fix assumes Ghost Trap is installed in [@C:\Program Files (x86)\GhostTrap@].  If the install path is different you may need to manually edit the path in key [@HKLM\Software\GhostTrap\InstallPath@].
Changed lines 16-20 from:
->'''1.''' Download and unzip this [[https://www.papercut.com/anonftp/pub/pcng/hotfixes/PC-13.0.20726-RegUpdate.reg.zip|registry definition file]].
->'''2.''' Double-click on the file to [@*.reg@] file to import the key.
->'''3.''' Click ''Ok''.
->'''4.''' Verify that the image conversion software is now detected under [@Options -> Print Archiving@] .
to:
->'''1.''' Ensure Ghost Trap is installed.
->'''2
.''' Download and unzip this [[https://www.papercut.com/anonftp/pub/pcng/hotfixes/PC-13.0.20726-RegUpdate.reg.zip|registry definition file]].
->'''3.''' Double-click on the file to [@*.reg@] file to import the key.
->'''4.''' Click ''Ok''.
->'''5.''' Verify that the image conversion software is now detected under [@Options -> Print Archiving@] .
Changed lines 14-15 from:
System Administrators affected by this issue can work around this problem added a registry key as follows:
to:
System Administrators affected by this issue can work around this problem by added a registry key as follows:
Changed lines 18-19 from:
->'''3.''' Verify that the image conversion software is now detected under [@Options -> Print Archiving@] .
to:
->'''3.''' Click ''Ok''.
->'''4
.''' Verify that the image conversion software is now detected under [@Options -> Print Archiving@] .
Changed lines 8-9 from:
An issue has been found on Windows 2008 64-bit Server Standard (non R2 systems).  After enabling print archiving and installing the recommended Ghost Trap viewer conversion software, PaperCut will not detect Ghost Trap and incorrectly report that the viewer software is not installed.  PaperCut will not generate print job image previews.  This issue does ''not'' affect Windows 2008 R2 or 32-bit systems.
to:
An issue has been found on Windows 2008 64-bit Server Standard (non R2 systems).  After enabling print archiving and installing the recommended Ghost Trap viewer conversion software, PaperCut will not detect Ghost Trap and incorrectly report that the viewer software is not installed.  PaperCut will not generate print job image previews.  This issue does ''not'' affect Windows 2008 R2 or any 32-bit systems.
Added lines 6-21:

!!!Version 13.0 Build 20726: Print Archiving image support on Windows 2008 (non R2)
An issue has been found on Windows 2008 64-bit Server Standard (non R2 systems).  After enabling print archiving and installing the recommended Ghost Trap viewer conversion software, PaperCut will not detect Ghost Trap and incorrectly report that the viewer software is not installed.  PaperCut will not generate print job image previews.  This issue does ''not'' affect Windows 2008 R2 or 32-bit systems.

'''Symptoms:'''
After installing Ghost Trap the viewer software, print jobs do not appear as images, and the Options screen still recommends the installation of viewer software.

'''Manual Workaround:'''
System Administrators affected by this issue can work around this problem added a registry key as follows:

->'''1.''' Download and unzip this [[https://www.papercut.com/anonftp/pub/pcng/hotfixes/PC-13.0.20726-RegUpdate.reg.zip|registry definition file]].
->'''2.''' Double-click on the file to [@*.reg@] file to import the key.
->'''3.''' Verify that the image conversion software is now detected under [@Options -> Print Archiving@] .

This issue will be resolved in the next release.

Added lines 6-8:
!!! PayPal Payflow Link and Realex Realauth Redirect payment gateways inaccessible over port 80 (resolved with a payment gateway update)
Users may have experienced connectivity problems with these two payment gateways when configured to listen on port 80.  This issue was resolved with a payment gateway module update.

November 21, 2012, at 10:58 PM by ian - Moved XPS 12.4 issue from MF KB article.
Added lines 29-31:
!!!XPS File support issue in Web Print in 12.4 ''(resolved in 12.4.18828)''
Customers setting up a fresh Web Print Sandbox server may have issues supporting the XPS file format.  This will not affect upgraded installations.

November 21, 2012, at 03:03 PM by 67.170.157.102 - wording
Changed line 6 from:
!!! PayPal Payment Gateway issues with non-latin names and street addresses
to:
!!! PayPal Payment Gateway issues with non-latin characters in names and street addresses
Changed lines 7-8 from:
Some sites have reported issues with accepting payments when the user enters a name or an address that contains non-latin characters.  To support this with PaperCut's payment gateway, you must enable UTF-8 support in PayPal's console as followed:
to:
Some sites have reported issues with accepting payments when the user enters a name or an address that contains non-latin characters.  To support this with PaperCut's payment gateway, you must enable UTF-8 support in PayPal's console as follows:
Changed lines 6-18 from:
!!! Version 12.5: Mobile Print Release print queue lists load slowly on large sites
to:
!!! PayPal Payment Gateway issues with non-latin names and street addresses
Some sites have reported issues with accepting payments when the user enters a name or an address that contains non-latin characters.  To support this with PaperCut's payment gateway, you must enable UTF-8 support in PayPal's console as followed:

# Log into your PayPal merchant account
# Click the ''Profile'' link in the menu bar under ''My Account''
# Click the ''Language Encoding'' link under the ''Selling Preferences'' column
# Click ''More Options''
# Set ''Encoding'' to [@UTF-8@]
# Click ''Save''

This procedure will be documented as standard setup in the PaperCut Payment Gateway PayPal manual in the next release.

!!! Version 12.5: Mobile Print Release print queue lists load slowly on large sites ''(resolved in 12.5 build 19702)''
November 09, 2012, at 05:44 AM by will - Added slow MR issue
Added lines 6-8:
!!! Version 12.5: Mobile Print Release print queue lists load slowly on large sites
For sites with a large amount of printers Mobile Print Release may load the recent and popular print queue lists slowly. PaperCut developers are working to address this.

Changed lines 9-10 from:
A small number of customers have reported that logging into the PaperCut iOS App results in a "flickering" that prevents use of the App. This appears to only happen to some devices that are running iOS6. Customers are advised to contact [[https://www.papercut.com/contact|PaperCut Technical Support]] for further assistance.
to:
A small number of customers have reported that logging into the PaperCut iOS App results in a "flickering" that prevents use of the App. This appears to only happen to some devices that are running iOS6. Customers are advised to contact [[https://www.papercut.com/contact/|PaperCut Technical Support]] for further assistance.
Changed line 6 from:
!!! Version 12.4: Issue with iOS printing (aka AirPrint) on iOS 6.
to:
!!! Version 12.4: Issue with iOS printing (aka AirPrint) on iOS 6. ''(resolved in 12.4 build 19158)''
Changed line 11 from:
!!! Version 12.4: Printer scripting 'utils' namespace
to:
!!! Version 12.4: Printer scripting 'utils' namespace ''(resolved in 12.4 build 19158)''
Added lines 9-10:
A small number of customers have reported that logging into the PaperCut iOS App results in a "flickering" that prevents use of the App. This appears to only happen to some devices that are running iOS6. Customers are advised to contact [[https://www.papercut.com/contact|PaperCut Technical Support]] for further assistance.
Changed lines 10-11 from:
The printer scripting 'util' namespace was renamed to 'utils' for consistency in this release, however some references to this were not updated.  Users of the 'send email' printer script should update their scripts to reference 'utils' instead.  Future versions of PaperCut will allow both versions to be used for better backwards compatibility.  (This issue is often associated with the error message: TypeError: Cannot call method "sendEmail" of undefined )
to:
The printer scripting 'util' namespace was renamed to 'utils' for consistency in this release, however some references to this were not updated.  Users of the 'send email' printer script should update their scripts to reference 'utils' instead.  Future versions of PaperCut will allow both versions to be used for better backwards compatibility.  (This issue is often associated with the error message: `TypeError: Cannot call method "sendEmail" of undefined )
Changed lines 10-11 from:
The printer scripting 'util' namespace was renamed to 'utils' for consistency in this release, however some references to this were not updated.  Users of the 'send email' printer script should update their scripts to reference 'utils' instead.  Future versions of PaperCut will allow both versions to be used for better backwards compatiblilty.
to:
The printer scripting 'util' namespace was renamed to 'utils' for consistency in this release, however some references to this were not updated.  Users of the 'send email' printer script should update their scripts to reference 'utils' instead.  Future versions of PaperCut will allow both versions to be used for better backwards compatibility.  (This issue is often associated with the error message: TypeError: Cannot call method "sendEmail" of undefined )
Changed lines 7-8 from:
After updating to the latest iOS 6 update some sites may experience an issue where printers may not be listing on the iPad and iPhone.  This will be addressed in the next release.  [[IOS6AirPrintHotfix|A hotfix for 12.4 is available]].
to:
After updating to the latest iOS 6 update some sites may experience an issue where printers may not be listing on the iPad and iPhone.  This will be addressed in the next release.  [[IOS6AirPrintHotfix|A hotfix is available]].
Changed lines 7-8 from:
After updating to the latest iOS 6 update some sites may experience an issue where printers may not be listing on the iPad and iPhone.  This will be addressed in the next release.  A hotfix for 12.4 is available on request.
to:
After updating to the latest iOS 6 update some sites may experience an issue where printers may not be listing on the iPad and iPhone.  This will be addressed in the next release.  [[IOS6AirPrintHotfix|A hotfix for 12.4 is available]].
Changed lines 7-8 from:
After updating to the latest iOS 6 update some sites may experience an issue where printers may not be listing on iPad and iPhone.  This will be addressed in the next release.  A hotfix for 12.4 is available on request.
to:
After updating to the latest iOS 6 update some sites may experience an issue where printers may not be listing on the iPad and iPhone.  This will be addressed in the next release.  A hotfix for 12.4 is available on request.
Changed lines 7-8 from:
After updating to the latest iOS 6 update some sites may experience an issue where printers may not listing on iPad and iPhone.  This will be addressed in the next release.  A hotfix for 12.4 is available on request.
to:
After updating to the latest iOS 6 update some sites may experience an issue where printers may not be listing on iPad and iPhone.  This will be addressed in the next release.  A hotfix for 12.4 is available on request.
Added lines 6-8:
!!! Version 12.4: Issue with iOS printing (aka AirPrint) on iOS 6.
After updating to the latest iOS 6 update some sites may experience an issue where printers may not listing on iPad and iPhone.  This will be addressed in the next release.  A hotfix for 12.4 is available on request.

Changed lines 7-8 from:
The printer scripting 'util' namespace was renamed to 'utils' for consistency in this release, however some references to this were not updated.  Users of the 'send email' printer script should update their scripts to reference 'utils' instead.  Future versions of PaperCut will be backwards-compatible with the 12.3 'util' namespace.
to:
The printer scripting 'util' namespace was renamed to 'utils' for consistency in this release, however some references to this were not updated.  Users of the 'send email' printer script should update their scripts to reference 'utils' instead.  Future versions of PaperCut will allow both versions to be used for better backwards compatiblilty.
Added lines 6-8:
!!! Version 12.4: Printer scripting 'utils' namespace
The printer scripting 'util' namespace was renamed to 'utils' for consistency in this release, however some references to this were not updated.  Users of the 'send email' printer script should update their scripts to reference 'utils' instead.  Future versions of PaperCut will be backwards-compatible with the 12.3 'util' namespace.

Added lines 6-8:
!!!Version 12.4: Client MSI installation error ''(resolved in 12.4 build 18828)''
An error with Client .MSI installer (pc-client-admin-deploy.msi) would prevent installation, with the message "[@Error reading from file: ...Verify that the file exists and that you can access it@]". 

September 06, 2012, at 04:27 AM by Alec - Updates for rel 12.4
Changed lines 6-7 from:
!!!Version 12.3: Printer Filters & Restrictions - Maximum Copies does not save
to:
!!!Version 12.3: Printer Filters & Restrictions - Maximum Copies does not save ''(resolved in 12.4)''
Changed line 10 from:
!!!Version 12.3: Internet Cost Control Wizard does not complete
to:
!!!Version 12.3: Internet Cost Control Wizard does not complete ''(resolved in 12.4)''
Changed lines 13-16 from:
Customers setting up the Internet Cost Control module for the first time may find that the PaperCut Internet Provider Service Setup Wizard stops with the message "[@Writing config file: C:\[app-path]\providers\net\config.properties@]"

This issue will be resolved in 12.4 or you can contact PaperCut Technical Support for further assistance
.
to:
Customers setting up the Internet Cost Control module for the first time may find that the PaperCut Internet Provider Service Setup Wizard stops with the message "[@Writing config file: C:\[app-path]\providers\net\config.properties@]".
Added lines 6-9:
!!!Version 12.3: Printer Filters & Restrictions - Maximum Copies does not save

When editing a printer's Filters & Restrictions, the Maximum Copies filter value may become disabled or set to zero.  If this occurs, please re-enter a value and click Apply.  This issue will be resolved in 12.4.

Changed lines 6-12 from:
to:
!!!Version 12.3: Internet Cost Control Wizard does not complete
'''Please note:''' The PaperCut Internet Cost Control module is [[EndOfLifePolicy|now end of life]] for new customers.

Customers setting up the Internet Cost Control module for the first time may find that the PaperCut Internet Provider Service Setup Wizard stops with the message "[@Writing config file: C:\[app-path]\providers\net\config.properties@]"

This issue will be resolved in 12.4 or you can contact PaperCut Technical Support for further assistance.

Changed lines 7-8 from:
!!!Version 12.3: Admin Rights page may fail to load (resolved in 12.3 build 17992)
to:
!!!Version 12.3: Admin Rights page may fail to load ''(resolved in 12.3 build 17992)''
Changed lines 6-8 from:
!!!Admin Rights page fails to load in 12.3 (Build 17963)
Customers who have created users with Admin Rights prior to mid 2006 and not subsequently made any changes to the Admin Rights since then may not be able to load the Admin Rights tab in version 12
.3 (Build 17963). This is indicated by the following error [@Unable to resolve expression 'isAdminUserFullAccess(components.table.tableRow.id)'@] Please contact PaperCut Support for a work around.
to:

!!!Version 12.3: Admin Rights page may fail to load (resolved in 12.3 build 17992)

Some sites have experienced an error accessing the Admin Rights page in version 12.3 after having previously added admin users with full rights.  The error page indicates [@Unable to resolve expression 'isAdminUserFullAccess(components
.table.tableRow.id)'@].

Changed lines 13-15 from:
[[https://www.papercut.com/products/ng/manual/ch-iosprinting-advanced.html#ch-iosprinting-advanced-limit-publishing|When adding the text "No iOS" to the Location]] field. E.g. "Lab G4.01 (No iOS)" PaperCut will still advertise the print queue via Bonjour/mDNS. Please contact PaperCut Technical Support if you require a work around.

to:

[[https://www.papercut.com/products/ng/manual/ch-iosprinting-advanced.html#ch-iosprinting-advanced-limit-publishing|When adding the text "No iOS" to the Location]] field. E.g. "Lab G4.01 (No iOS)" PaperCut will still advertise the print queue via Bonjour/mDNS.

Added line 18:
Changed lines 24-37 from:
Watermarking and the duplex and grayscale filters will not work for virtual printers on Windows when the virtual printers use a Windows PaperCut Printer Port.  This will be fixed in the next PaperCut release. The workaround until then is to not use Windows PaperCut Printer Ports for virtual printers.


!!!Can't access advanced print scripting in French in 12.2 ''(resolved in 12.3)''

In this release the Scripting tab is not working when logged
in as an administrator with the interface in French.  A workaround is to log in using English.


!!!Issue with Executive Summary Report Graphs in 12.1 ''(resolved in 12
.2)''

Due to a non default index on SQL server, the charts in the Executive Summary Report may not reflect real data or may be out of order. The other data listed on the report is correct. This issue only applies to customers running PaperCut on SQL Server.

The issue will be resolved in the next release of PaperCut. If you need an urgent build to resolve this issue, please contact support.

to:
Watermarking and the duplex and grayscale filters will not work for virtual printers on Windows when the virtual printers use a Windows PaperCut Printer Port.


!!!Version 12.2: Can't access advanced print scripting
in French ''(resolved in 12.3)''

In this release the Scripting tab
is not working when logged in as an administrator with the interface in French.


!!!Version 12.1: Issue with Executive Summary Report graphs when running MS SQL Server ''(resolved in 12.2)''

If running PaperCut with MS SQL Server, the charts
in the Executive Summary Report may not reflect real data or may be out of order.  The other data listed on the report is correct.

Changed lines 41-55 from:
!!!Issues with watermarking and duplex and grayscale filters in 12.0.16353 ''(resolved in 12.1)''

Some customers have that reported problems with watermarking and the duplex and grayscale filters, when used in conjunction with the Windows PaperCut Printer Port.  This issue affects version 12.0 only.

This will be fixed
in the next PaperCut release.

In the mean time, there are two workarounds. Either workaround will work by itself.

# Disable [[https://www.papercut.com/products/ng/manual/ch-printer-mgmt-hwcheck.html#ch-printer-mgmt-hwcheck-conf|hardware checking]]. Change from a [@PaperCut Port@] to a regular [@TCP/IP Port@].
# Disable [[https://www.papercut.com/products/ng/manual/ch-printer-mgmt-watermarking.html|watermarking]] and the duplex and [[https://www.papercut.com/products/ng/manual/ch-printer-mgmt-filters.html|grayscale filters]].

If you have any questions about this then please contact PaperCut support.

!!!Card/ID logins to release stations in version 12.0.16338 and 12.0.16353
''(resolved in 12.1)''
to:

!!!Version 12.0: Issues with watermarking and duplex and grayscale filters ''(resolved in 12.1)''

Some customers have that reported problems with watermarking and the duplex and grayscale filters, when used in conjunction with the Windows PaperCut Printer Port.  This issue affects version 12.0 only and was resolved in version 12.1.


!!!Version 12.0: Card/ID logins to release stations
''(resolved in 12.1)''
Changed lines 58-66 from:
!!!Print job redirection in version 12.0.16338 ''(resolved in version 12.0.16353)''

PaperCut version 12.0.16338 can cause problems when print jobs are redirected between print queues (e.g. load balancing or find-me printing).   A fix for this problem will be available ASAP.

!!!Incorrect stdin/stdout/stderr error messages on Unix platforms ''(introduced in version 12.0 and resolved in version 12.1)''

In PaperCut version 12.0.16338, the print-provider.log file may report errors of the form
'''"Failed to open stdin when running command...pc-print-monitor"'''. This can be typically seen when the hardware check feature is turned on. Please disregard these error messages as they are incorrect and were falsely triggered. This has been fixed from version 12.1 onwards. 

to:
!!!Version 12.0: Print job redirection ''(resolved in version 12.0.16353)''

PaperCut version 12.0.16338 can cause problems when print jobs are redirected between print queues (e.g. load balancing or find-me printing).  A fix for this problem will be available ASAP.


!!!Version 12.0: Incorrect stdin/stdout/stderr error messages on Unix platforms ''(resolved in 12.1)''

In PaperCut version
12.0 the print-provider.log file may report errors of the form '''"Failed to open stdin when running command...pc-print-monitor"'''.  This can be typically seen when the hardware check feature is turned on.  Please disregard these error messages as they are incorrect and were falsely triggered.  This has been fixed from version 12.1 onwards.

Changed lines 75-77 from:
Customers signing up for new PayPal Payflow Link accounts with PayPal may find that integration with PaperCut does not function correctly (balances not updated).  We are investigating the issue but it appears that new Payflow Link accounts use a new, backwards incompatible API.  Until information about the new API becomes available, please contact PayPal and ask to have your account switched to the "legacy Payflow Link API".  For assistance please contact PaperCut support.

to:
Customers signing up for new PayPal Payflow Link accounts with PayPal may find that integration with PaperCut does not function correctly (balances not updated), due to a Paypal migration.  This issue was resolved with a payment gateway module update.

Added line 136:
Added line 149:
Added lines 6-8:
!!!Admin Rights page fails to load in 12.3 (Build 17963)
Customers who have created users with Admin Rights prior to mid 2006 and not subsequently made any changes to the Admin Rights since then may not be able to load the Admin Rights tab in version 12.3 (Build 17963). This is indicated by the following error [@Unable to resolve expression 'isAdminUserFullAccess(components.table.tableRow.id)'@] Please contact PaperCut Support for a work around.

July 05, 2012, at 06:35 AM by 203.222.91.204 -
Changed lines 9-10 from:
It has been fixed in PaperCut version @@12.3@@.
to:
Changed lines 18-19 from:
It has been fixed in PaperCut version @@12.3@@.
to:
July 05, 2012, at 06:16 AM by 203.222.91.204 -
Changed lines 21-25 from:
!!!Can't access advanced print scripting in French in 12.2

In this release the Scripting tab is not working when logged in as an administrator with the interface in French.  This issue will be resolved in version @@12.3@@
.  A workaround is to log in using English.

to:
!!!Can't access advanced print scripting in French in 12.2 ''(resolved in 12.3)''

In this release the Scripting tab is not working when logged in as an administrator with the interface in French.
  A workaround is to log in using English.

July 05, 2012, at 06:15 AM by 203.222.91.204 -
Changed line 6 from:
!!!Limiting Printer Deployment for iPad/iPhone/iOS printing does not work
to:
!!!Limiting Printer Deployment for iPad/iPhone/iOS printing does not work ''(resolved in 12.3)''
Changed lines 15-16 from:
!!!Watermarking and duplex and grayscale filters on virtual printers using PaperCut ports on Windows 
to:
!!!Watermarking and duplex and grayscale filters on virtual printers using PaperCut ports on Windows ''(resolved in 12.3) ''
July 05, 2012, at 06:12 AM by 203.222.91.204 -
July 05, 2012, at 06:11 AM by 203.222.91.204 -
Added line 18:
Added line 20:
July 05, 2012, at 06:09 AM by 203.222.91.204 -
Added lines 9-10:
It has been fixed in PaperCut version @@12.3@@.
Changed line 18 from:
to:
It has been fixed in PaperCut version @@12.3@@.
Changed lines 7-8 from:
When add the text "No iOS" to the Location field. E.g. "Lab G4.01 (No iOS)" PaperCut will still advertise the print queue via Bonjour/mDNS. Please contact PaperCut Technical Support if you require a work around.
to:
[[https://www.papercut.com/products/ng/manual/ch-iosprinting-advanced.html#ch-iosprinting-advanced-limit-publishing|When adding the text "No iOS" to the Location]] field. E.g. "Lab G4.01 (No iOS)" PaperCut will still advertise the print queue via Bonjour/mDNS. Please contact PaperCut Technical Support if you require a work around.
Added lines 6-8:
!!!Limiting Printer Deployment for iPad/iPhone/iOS printing does not work
When add the text "No iOS" to the Location field. E.g. "Lab G4.01 (No iOS)" PaperCut will still advertise the print queue via Bonjour/mDNS. Please contact PaperCut Technical Support if you require a work around.

Changed lines 6-9 from:
to:
!!!Duplicate Job Filter does not deny Watermarked print jobs
When Watermarking and Duplicate Job Filters are enabled on a queue, the Duplicate Job Filter will not be correctly applied.

June 07, 2012, at 02:46 AM by peter - note on force attribs for virtual printers using windows papercut ports
Added lines 6-10:

!!!Watermarking and duplex and grayscale filters on virtual printers using PaperCut ports on Windows 

Watermarking and the duplex and grayscale filters will not work for virtual printers on Windows when the virtual printers use a Windows PaperCut Printer Port.  This will be fixed in the next PaperCut release. The workaround until then is to not use Windows PaperCut Printer Ports for virtual printers.

Changed lines 6-10 from:
to:
!!!Can't access advanced print scripting in French in 12.2

In this release the Scripting tab is not working when logged in as an administrator with the interface in French.  This issue will be resolved in version @@12.3@@.  A workaround is to log in using English.

Changed lines 7-8 from:
!!!Issue with Executive Summary Report Graphs in 12.1. ''(resolved in 12.2)''
to:
!!!Issue with Executive Summary Report Graphs in 12.1 ''(resolved in 12.2)''
Changed lines 55-56 from:
!!!PayPal Payflow Link payment gateway - new accounts not working
to:
!!!PayPal Payflow Link payment gateway - new accounts not working ''(resolved with payment gateway update)''
Changed lines 13-14 from:
!!!Printer language support for duplex and grayscale filters ''(Introduced in version 12)''
to:
!!!Printer language support for duplex and grayscale filters
Added lines 6-12:

!!!Issue with Executive Summary Report Graphs in 12.1. ''(resolved in 12.2)''

Due to a non default index on SQL server, the charts in the Executive Summary Report may not reflect real data or may be out of order. The other data listed on the report is correct. This issue only applies to customers running PaperCut on SQL Server.

The issue will be resolved in the next release of PaperCut. If you need an urgent build to resolve this issue, please contact support.

Deleted lines 16-21:
!!!Issue with Executive Summary Report Graphs in 12.1.16778

Due to a non default index on SQL server, the charts in the Executive Summary Report may not reflect real data or may be out of order. The other data listed on the report is correct. This issue only applies to customers running PaperCut on SQL Server.

The issue will be resolved in the next release of PaperCut. If you need an urgent build to resolve this issue, please contact support.

April 10, 2012, at 02:17 AM by tim - add issue about bogus stdin error messages
Changed lines 46-48 from:
In PaperCut version 12.0.16338, the print-provider.log file may report errors of the form '''"Failed to open stdin when running command...pc-print-monitor"'''. This can be typically seen when the hardware check feature is turned on. Please disregard these error messages as they are incorrect and were falsely triggered. This has been fixed from 12.1 onwards.

to:
In PaperCut version 12.0.16338, the print-provider.log file may report errors of the form '''"Failed to open stdin when running command...pc-print-monitor"'''. This can be typically seen when the hardware check feature is turned on. Please disregard these error messages as they are incorrect and were falsely triggered. This has been fixed from version 12.1 onwards.

April 10, 2012, at 02:15 AM by tim - add issue about bogus stdin error messages
Changed lines 44-48 from:
to:
!!!Incorrect stdin/stdout/stderr error messages on Unix platforms ''(introduced in version 12.0 and resolved in version 12.1)''

In PaperCut version 12.0.16338, the print-provider.log file may report errors of the form '''"Failed to open stdin when running command...pc-print-monitor"'''. This can be typically seen when the hardware check feature is turned on. Please disregard these error messages as they are incorrect and were falsely triggered. This has been fixed from 12.1 onwards.

Changed lines 8-9 from:
Duplex and grayscale filters are initially supported for PCL5, PCL6 and PostScript only.
to:
Duplex and grayscale filters are initially fully supported for PCL5, PCL6 and PostScript. There may be full or partial support for other printer languages.
Changed lines 8-9 from:
Grayscale filters are initially supported for PCL5, PCL6 and PostScript only.
to:
Duplex and grayscale filters are initially supported for PCL5, PCL6 and PostScript only.
April 05, 2012, at 07:22 AM by peter - Formatting
Changed lines 6-7 from:
!!!Printer language support for duplex and grayscale filters '''Introduced in 12'''
to:
!!!Printer language support for duplex and grayscale filters ''(Introduced in version 12)''
April 05, 2012, at 07:22 AM by peter - small clarification
Changed lines 6-7 from:
!!!Limitations of grayscale filters in 12.0.16353
to:
!!!Printer language support for duplex and grayscale filters '''Introduced in 12'''
April 05, 2012, at 07:20 AM by peter - Added grayscale filter limitations
Added lines 6-9:
!!!Limitations of grayscale filters in 12.0.16353

Grayscale filters are initially supported for PCL5, PCL6 and PostScript only.

Added lines 6-11:
!!!Issue with Executive Summary Report Graphs in 12.1.16778

Due to a non default index on SQL server, the charts in the Executive Summary Report may not reflect real data or may be out of order. The other data listed on the report is correct. This issue only applies to customers running PaperCut on SQL Server.

The issue will be resolved in the next release of PaperCut. If you need an urgent build to resolve this issue, please contact support.

Changed lines 6-7 from:
!!!Issues with watermarking and duplex and grayscale filters in 12.0.16353
to:
!!!Issues with watermarking and duplex and grayscale filters in 12.0.16353 ''(resolved in 12.1)''
Changed lines 19-20 from:
!!!Card/ID logins to release stations in version 12.0.16338 and 12.0.16353
to:
!!!Card/ID logins to release stations in version 12.0.16338 and 12.0.16353 ''(resolved in 12.1)''
Changed lines 30-31 from:
!!!Print job redirection in version 12.0.16338 ''(resolved in version 12.0.16353)''
to:
!!!Print job redirection in version 12.0.16338 ''(resolved in version 12.0.16353)'' 
Changed lines 35-36 from:
!!!Executive Summary Report in version 12.0
to:
!!!Executive Summary Report in version 12.0 ''(resolved in 12.1)''
Changed lines 8-9 from:
Some customers have that reported problems with watermarking and the duplex and grayscale filters, when used in conjunction with hardware page count validation. This issue seems to affect version 12.0 only.
to:
Some customers have that reported problems with watermarking and the duplex and grayscale filters, when used in conjunction with the Windows PaperCut Printer Port.  This issue affects version 12.0 only.
Changed lines 17-18 from:
If you have any questions about this then please contact PaperCut support
to:
If you have any questions about this then please contact PaperCut support.
Changed lines 6-18 from:
to:
!!!Issues with watermarking and duplex and grayscale filters in 12.0.16353

Some customers have that reported problems with watermarking and the duplex and grayscale filters, when used in conjunction with hardware page count validation.  This issue seems to affect version 12.0 only.

This will be fixed in the next PaperCut release.

In the mean time, there are two workarounds. Either workaround will work by itself.

# Disable [[https://www.papercut.com/products/ng/manual/ch-printer-mgmt-hwcheck.html#ch-printer-mgmt-hwcheck-conf|hardware checking]]. Change from a [@PaperCut Port@] to a regular [@TCP/IP Port@].
# Disable [[https://www.papercut.com/products/ng/manual/ch-printer-mgmt-watermarking.html|watermarking]] and the duplex and [[https://www.papercut.com/products/ng/manual/ch-printer-mgmt-filters.html|grayscale filters]].

If you have any questions about this then please contact PaperCut support

Changed line 306 from:
[-Keywords: problems, bugs, hotfixes, release notes-]
to:
[-Keywords: problems, bugs, hotfixes, release notes-]
Changed lines 6-15 from:
!!! Card/ID Logins to Pay Station/Release Stations (in version 12.0.16338 and 12.0.16353)

Card or ID based logins to the PaperCut Pay Station or Release Station may show an error "!CardAuthenticationResponse.Status.Success!" and not allow login. Customers experiencing this will need users to log in with their username and password until a patch is made available.

!!!Executive Summary Report (in version 12
.0.16353)

Customers using long printer names might still see a layout issue
. We have further made some changes to avoid it. A build to fix this issue is available on request to support. It will be resolved in version 12.1. 

!!!Print Job Redirection (in version 12
.0.16338)
to:

!!!Card/ID logins to release stations in version 12.0.16338 and 12.0.16353

Card or ID based logins to the PaperCut Release Station software (standalone software only) may fail with a yellow warning message.  A patch is available to resolve this issue.  To apply the patch:

->'''1
.''' Download [[https://cdn.papercut.com/anonftp/pub/pcng/12.x/pcng-release-12.0.jar|pc-release-12.0.jar]].
->'''2.''' Replace the existing file by the same name at [@[app-path]/release/lib@]
.
->'''3
.''' If you have locally installed release stations, also replace the file by the same name on the workstations.

Please contact support if you require assistance.


!!!Print job redirection in version 12.0.
16338 ''(resolved in version 12.0.16353)''
Changed lines 22-25 from:
!!!Executive Summary Report (in version 12.0.16338)

Customers using long printer names might see a layout issue in the
report. We have already fixed the issue in version 12.0.16353.
to:

!!!Executive Summary Report in version 12.0

Long printer names may cause layout issues with the executive summary
report.  Version 12.0.16353 makes some improvements to these layout issues.  The remaining layout issues will be resolved in version 12.1, along with a chart being added to this report.

Changed lines 33-34 from:
!!!iPad Printing - login fails if username is entered with uppercase characters (resolved in 12.0)
to:
!!!iPad Printing - login fails if username is entered with uppercase characters ''(resolved in 12.0)''
Added lines 6-9:
!!! Card/ID Logins to Pay Station/Release Stations (in version 12.0.16338 and 12.0.16353)

Card or ID based logins to the PaperCut Pay Station or Release Station may show an error "!CardAuthenticationResponse.Status.Success!" and not allow login. Customers experiencing this will need users to log in with their username and password until a patch is made available.

Added lines 6-9:
!!!Executive Summary Report (in version 12.0.16353)

Customers using long printer names might still see a layout issue. We have further made some changes to avoid it. A build to fix this issue is available on request to support. It will be resolved in version 12.1.

Changed lines 12-13 from:
Customers using long printer names might see a layout issue in the report. We have already fixed the issue. If you need a new build, let us know.
to:
Customers using long printer names might see a layout issue in the report. We have already fixed the issue in version 12.0.16353.
Changed lines 6-7 from:
!!!Executive Summary Report
to:
!!!Print Job Redirection (in version 12.0.16338)

PaperCut version 12.0.16338 can cause problems when print jobs are redirected between print queues (e.g. load balancing or find-me printing).  A fix for this problem will be available ASAP.

!!!Executive Summary
Report (in version 12.0.16338)
Changed lines 6-9 from:
to:
!!!Executive Summary Report

Customers using long printer names might see a layout issue in the report. We have already fixed the issue. If you need a new build, let us know.

Changed lines 12-13 from:
!!!iPad Printing - login fails if username is entered with uppercase characters
to:
!!!iPad Printing - login fails if username is entered with uppercase characters (resolved in 12.0)
Added lines 6-11:

!!!PayPal Payflow Link payment gateway - new accounts not working

Customers signing up for new PayPal Payflow Link accounts with PayPal may find that integration with PaperCut does not function correctly (balances not updated).  We are investigating the issue but it appears that new Payflow Link accounts use a new, backwards incompatible API.  Until information about the new API becomes available, please contact PayPal and ask to have your account switched to the "legacy Payflow Link API".  For assistance please contact PaperCut support.

Changed lines 10-12 from:
This issue has been resolved and will be including in the upcoming 12.0 release.  In the meantime, the work-around is to use lowercase usernames to login.

to:
This issue has been resolved and will be included in the 12.0 release.  In the meantime, the work-around is to use lowercase usernames to login.

Changed lines 8-9 from:
If a user logs in to the iPad printing client with a username with uppercase characters the user will be redirected back to the login screen (i.e. they will not be able to log in).
to:
If a user attemps a login to the iPad printing interface with a username with uppercase characters the user will be redirected back to the login screen (i.e. they will not be able to log in).
Changed lines 6-12 from:
to:
!!!iPad Printing - login fails if username is entered with uppercase characters

If a user logs in to the iPad printing client with a username with uppercase characters the user will be redirected back to the login screen (i.e. they will not be able to log in).

This issue has been resolved and will be including in the upcoming 12.0 release.  In the meantime, the work-around is to use lowercase usernames to login.

Changed lines 6-17 from:
!!!Mac OS Lion (OS X 10.7)

Customers using
[@smb://username:password@servername/queue@] will now need to add in the SMB port to the connection string. The connection string should now read [@smb://username:password@servername:139/queue@].

!!!Mac OS X 10.6.8 and 10.7.x

Customers may see duplication of
print queues. These print queues will have an entry for both the localhost and fully-qualified domain name of the machine. We have added a work around in PaperCut version 11.5 to accommodate this change in the operating system.

!!!Version 11.5.15204 - Currency symbol on Web Cashier Purchase page

The new Web Cashier feature has problems in regions using a currency sign other than "$" (e.g. UK, Europe, Brazil).  A patch is available to resolve the issue
.  A workaround is to enable the custom currency sign option at "Options -> General".  This issue will be resolved in the next release.
to:

!!!Mac OS Lion (OS X 10.7) ''(documentation updated in 11.5)''

Customers using
[@smb://username:password@servername/queue@] will now need to add in the SMB port to the connection string.  The connection string should now read [@smb://username:password@servername:139/queue@].


!!!Mac OS X 10.6.8 and 10.7.x - Duplicate "local" print queues ''(resolved in 11.5)''

Customers may see duplication of print queues. These print queues will have an entry for both the localhost and fully-qualified domain name of the machine
.  We have added a workaround in PaperCut version 11.5 to accommodate this change in the operating system.


!!!Version 11.5.15204 - Currency symbol on Web Cashier Purchase page ''(resolved in 11.5.15370)''

The new Web Cashier feature has problems in regions using a currency sign other than "$" (e
.g. UK, Europe, Brazil).  A patch is available to resolve the issue.  A workaround is to enable the custom currency sign option at "Options -> General".  This issue was resolved in version 11.5.15370.

Added lines 10-13:
!!!Mac OS X 10.6.8 and 10.7.x

Customers may see duplication of print queues. These print queues will have an entry for both the localhost and fully-qualified domain name of the machine. We have added a work around in PaperCut version 11.5 to accommodate this change in the operating system.

Changed lines 10-13 from:
!!!Version 11.5.15204 - Currency symbol on Web Cashier Purchase page.

Customer using
Web Cashier with non-dollar ($) currency sign may not able to use Web Cashier Purchase page. If you are having troubles, please contact us to get the patch which fixes the issue.
to:
!!!Version 11.5.15204 - Currency symbol on Web Cashier Purchase page

The new
Web Cashier feature has problems in regions using a currency sign other than "$" (e.g. UK, Europe, Brazil).  A patch is available to resolve the issue.  A workaround is to enable the custom currency sign option at "Options -> General".  This issue will be resolved in the next release.
Added lines 5-9:

!!!Mac OS Lion (OS X 10.7)

Customers using [@smb://username:password@servername/queue@] will now need to add in the SMB port to the connection string. The connection string should now read [@smb://username:password@servername:139/queue@].

October 17, 2011, at 04:52 AM by 202.129.124.120 -
Changed lines 7-8 from:
Customer using Web Cashier with non dollar ($) currency sign will not able to use Web Cashier Purchase page. If you are having troubles, please contact us to get the patch which fixes the issue. 
to:
Customer using Web Cashier with non-dollar ($) currency sign may not able to use Web Cashier Purchase page. If you are having troubles, please contact us to get the patch which fixes the issue. 
October 17, 2011, at 04:32 AM by 202.129.124.120 -
Changed lines 5-8 from:
to:
!!!Version 11.5.15204 - Currency symbol on Web Cashier Purchase page.

Customer using Web Cashier with non dollar ($) currency sign will not able to use Web Cashier Purchase page. If you are having troubles, please contact us to get the patch which fixes the issue. 

Changed lines 2-3 from:
-->[-Keep up on any new announcements on this page by following the [[https://www.papercut.com/kb/Main/KnownIssues?action=pagefeed|RSS feed]]-](:RssFeed:)
to:
-->[-Get notified about new announcements on this page by following the [[https://www.papercut.com/kb/Main/KnownIssues?action=pagefeed|RSS feed]]-](:RssFeed:)
Changed lines 6-9 from:
!!!Version 11.4 - Issue updating group memberships with Active Directory and multi-domain support enabled

Customers using multiple domain support in Windows Active Directory may experience a synchronization error
@@2147220904@@ when a group only exists on one domain. A patch for this is available from PaperCut Support on request.
to:
!!!Version 11.4.14579 - Issue updating group memberships with Active Directory and multi-domain support enabled ''(resolved in 11.4.14716)''

Customers using multiple domain support in Windows Active Directory may experience a synchronization error
@@2147220904@@ when a group only exists on one domain.  A patch for this is available from PaperCut Support on request.
Changed lines 13-14 from:
!!!Version 11.4 - Client pop-up issues with some Linux print servers using `IPv6
to:
!!!Version 11.4 - Client pop-up issues with some Linux print servers using `IPv6 ''(resolved in 11.4.14716)''
Changed lines 18-19 from:
!!!All Versions - Web Print sandbox requires app restart after upgrade
to:
!!!All Versions - Web Print sandbox requires app restart after upgrade ''(resolved in 11.4.14716)''
Changed line 42 from:
!!!Version 11.3 (Build 14148) ''(resolved in 11.3.14286)''
to:
!!!Version 11.3.14148 ''(resolved in 11.3.14286)''
Changed lines 54-55 from:
!!!Version 11.2 (Build 13713) ''(resolved in 11.2.13941)''
to:
!!!Version 11.2.13713 ''(resolved in 11.2.13941)''
Changed lines 58-60 from:
This has been resolved in 11.2 (Build 13941) for the Mac.

to:
This has been resolved in 11.2.13941 for the Mac.

Changed lines 68-70 from:
Sites running PaperCut on Linux running Web Print in Sandbox mode should take care after upgrading to version 10.7 or 11.0.  These new versions have support for [[https://www.papercut.com/products/ng/manual/ch-web-print-setup.html#ch-web-print-setup-simple|Web Print Simple Mode]].  Simple Mode and Sandbox Mode should not be enabled at the same time.  If the Linux installer check for the detection of sandbox mode fails, the installer may enable Simple Mode causing a conflict.  This may be observed by some jobs listing as [@Error: Unable to fine a suitable mime handler@].  The solution is to ensure Simple Mode is disabled after install.  See directions in the ''Important'' box [[https://www.papercut.com/products/ng/manual/ch-web-print-setup.html#ch-web-print-setup-sandbox|here]].

to:
Sites running PaperCut on Linux running Web Print in Sandbox mode should take care after upgrading to version 10.7 or 11.0.  These new versions have support for [[https://www.papercut.com/products/ng/manual/ch-web-print-setup.html#ch-web-print-setup-simple|Web Print Simple Mode]].  Simple Mode and Sandbox Mode should not be enabled at the same time.  If the Linux installer check for the detection of sandbox mode fails, the installer may enable Simple Mode causing a conflict.  This may be observed by some jobs listing as [@Error: Unable to find a suitable mime handler@].  The solution is to ensure Simple Mode is disabled after install.  See directions in the ''Important'' box [[https://www.papercut.com/products/ng/manual/ch-web-print-setup.html#ch-web-print-setup-sandbox|here]].

Changed line 76 from:
!!!Version 10.6 ''(resolved in 10.7 Build 12373)''
to:
!!!Version 10.6 ''(resolved in 10.7.12373)''
Changed lines 79-80 from:
A page count problem was introduced in 10.5 (build 11681) for a variety of Fuji/Xerox printers using PCL6 print drivers whereby page counts are halved. Please contact support for a Print Provider hot-fix if you are experiencing this problem.
to:
A page count problem was introduced in 10.5.11681 for a variety of Fuji/Xerox printers using PCL6 print drivers whereby page counts are halved. Please contact support for a Print Provider hot-fix if you are experiencing this problem.
Changed lines 84-85 from:
!!!Version 10.5 ''(resolved in 10.6 build 12104)''
to:
!!!Version 10.5 ''(resolved in 10.6.12104)''
Changed lines 91-93 from:
!!!Version 10.5 ''(resolved in 10.5 build 11715)''

A problems was introduced in the initial 10.5 release that caused the Windows print provider service to crash occaisionally on busy print servers.  Updating to 10.5 (Build 11715) will resolve this issue and is recommended for all
to:
!!!Version 10.5 ''(resolved in 10.5.11715)''

A problems was introduced in the initial 10.5 release that caused the Windows print provider service to crash occaisionally on busy print servers.  Updating to 10.5.11715 will resolve this issue and is recommended for all
Changed lines 97-98 from:
!!!Version 10.5 ''(resolved in 10.5 build 11681)''
to:
!!!Version 10.5 ''(resolved in 10.5.11681)''
Changed lines 134-135 from:
!!!Version 10.1 build 9816 ''(resolved in 10.2)''
to:
!!!Version 10.1.9816 ''(resolved in 10.2)''
Changed lines 139-140 from:
!!!Version 10.1 build 9802 ''(resolved in 10.1 build 9816)''
to:
!!!Version 10.1.9802 ''(resolved in 10.1.9816)''
Changed lines 142-146 from:
Upgrading to version 10.1 build 9816 or later will address this issue.


!!!Version 10.0 ''(resolved in 10.1 build 9802)''
to:
Upgrading to version 10.1.9816 or later will address this issue.


!!!Version 10.0 ''(resolved in 10.1.9802)''
Changed lines 190-191 from:
!!!Version 9.6 build 8761 ''(resolved in 9.7)''
to:
!!!Version 9.6.8761 ''(resolved in 9.7)''
Changed lines 211-212 from:
!!!Version 9.2 build 7214
to:
!!!Version 9.2.7214
Changed lines 216-219 from:
!!!Version 9.0 build 7022 ''(resolved in 9.1)''

This release includes a problem for sites running PaperCut on Mac Servers that also use the '''Windows''' user client or release station.  The Windows user client and release station includes a corrupt file that causes these to fail to start.  '''NOTE:''' This does not affect the Mac client or release station. The problem is corrected in Version 9.1 build 7117.
to:
!!!Version 9.0.7022 ''(resolved in 9.1)''

This release includes a problem for sites running PaperCut on Mac Servers that also use the '''Windows''' user client or release station.  The Windows user client and release station includes a corrupt file that causes these to fail to start.  '''NOTE:''' This does not affect the Mac client or release station. The problem is corrected in version 9.1.7117.
Changed line 223 from:
!!!Version 8.5 build 6666 ''(resolved in 8.5 build 6739)''
to:
!!!Version 8.5.6666 ''(resolved in 8.5.6739)''
Changed lines 227-230 from:
!!!Version 8.5 build 6595 ''(resolved in 8.5 build 6666)''
This release contains a screen layout problem in IE 6 causing selected logo's to lay out incorrectly.  The current solution is to upgrade to IE 7 or Firefox, or transition to 8.5 build 6666 or higher.

to:
!!!Version 8.5.6595 ''(resolved in 8.5.6666)''
This release contains a screen layout problem in IE 6 causing selected logo's to lay out incorrectly.  The current solution is to upgrade to IE 7 or Firefox, or transition to 8.5.6666 or higher.

Deleted lines 53-62:
There have been reports for some people about printing failing on Mac OS 10.6.8 which is independent of
PaperCut but worthy of note.
The symptoms relate to one of the CUPS backends failing and potentially causing printing to pause.
This has been tracked back to a problem with the CUPS backends of dnssd, ipp, lpd, and socket.
An article discussing this can be found
[[http://www.macworld.com/article/160993/2011/07/1068_bugs.html|here]].
It references a program for backing up and copying over the old CUPS backends in order to
fix the problem.

Changed lines 40-41 from:
in the print out and appeared to happen occasionally. This issue was resolved in version 11.4.
to:
in the print out and appeared to happen only occasionally. This issue was resolved in version 11.4.
September 02, 2011, at 07:09 AM by tim - mention about fix for port monitor for hp printers
Added lines 38-41:
There have been problems reported with the PaperCut TCP/IP Port Monitor and printing jobs to
certain HP Printers. One could find that the final page could be truncated or entirely missing
in the print out and appeared to happen occasionally. This issue was resolved in version 11.4.

August 31, 2011, at 03:15 AM by Chris - Link to RSS feed added inline in the page text
Changed lines 2-3 from:
-->[-Keep up on recent events on this page by following the [[https://www.papercut.com/kb/Main/KnownIssues?action=pagefeed|RSS feed]]-](:RssFeed:)
to:
-->[-Keep up on any new announcements on this page by following the [[https://www.papercut.com/kb/Main/KnownIssues?action=pagefeed|RSS feed]]-](:RssFeed:)
Changed lines 2-3 from:
(:RssFeed:)
to:
-->[-Keep up on recent events on this page by following the [[https://www.papercut.com/kb/Main/KnownIssues?action=pagefeed|RSS feed]]-](:RssFeed:)
Deleted line 1:
August 30, 2011, at 11:55 PM by tim - Add Rss feed
Added lines 3-4:
(:RssFeed:)
Changed lines 5-6 from:
!!!Version 11.4.14579 - Issue updating group memberships with Active Directory and multi-domain support enabled
to:
!!!Version 11.4 - Issue updating group memberships with Active Directory and multi-domain support enabled
Changed lines 12-13 from:
!!!Version 11.4.14579 - Client pop-up issues with some Linux print servers using `IPv6
to:
!!!Version 11.4 - Client pop-up issues with some Linux print servers using `IPv6
Added lines 5-16:
!!!Version 11.4.14579 - Issue updating group memberships with Active Directory and multi-domain support enabled

Customers using multiple domain support in Windows Active Directory may experience a synchronization error @@2147220904@@ when a group only exists on one domain. A patch for this is available from PaperCut Support on request.

When requesting patches or builds from support, please reference this Knowledge Base article in your request.


!!!Version 11.4.14579 - Client pop-up issues with some Linux print servers using `IPv6

There is a problem seen on some Linux installations with `IPv6 enabled which can cause problems communicating with the PaperCut User Client for such things as Account Selection and Job Notifications.  A new PaperCut installer is available from PaperCut support on request.

Changed lines 21-28 from:
!!!Version 11.4 (Build 14579)

There is a problem seen on some Linux installations with ipv6 enabled which can cause problems communicating with the PaperCut User Client for such things as Account Selection and Job Notifications. A fixed build for Linux is available from PaperCut Support on request.

Customers using multiple domain support in Windows Active Directory may experience a synchronization error [@(-2147220904)@] when a group only exists on one domain. A patch for this is available from PaperCut Support on request.

When requesting patches or builds from support, please reference this Knowledge Base article in your request.

to:
Added line 65:
Added line 70:
Added line 75:
Added line 88:
Added line 101:
Added line 108:
Changed lines 30-31 from:
A fix for this can be downloaded by contacting support and will be included in the upcoming release (11.4).
to:
This issue was resolved in version 11.4.
Changed lines 13-14 from:
Customers using multiple domain support in Windows Active Directory may experience a synchronization error (-2147220904) when a group only exists on one domain. A patch for this is available from PaperCut Support on request.
to:
Customers using multiple domain support in Windows Active Directory may experience a synchronization error [@(-2147220904)@] when a group only exists on one domain. A patch for this is available from PaperCut Support on request.
Changed lines 11-14 from:
There is a problem seen on Linux with ipv6 enabled which can cause problems in communicating with PaperCut
clients for such things as popups. A fixed build for Linux is available on request.

to:
There is a problem seen on some Linux installations with ipv6 enabled which can cause problems communicating with the PaperCut User Client for such things as Account Selection and Job Notifications. A fixed build for Linux is available from PaperCut Support on request.

Customers using multiple domain support in Windows Active Directory may experience a synchronization error (-2147220904) when a group only exists on one domain. A patch for this is available from PaperCut Support on request.

When requesting patches or builds from support, please reference this Knowledge Base article in your request.

August 10, 2011, at 11:53 PM by tim - mention ipv6 issue on linux
Changed lines 9-14 from:
to:
!!!Version 11.4 (Build 14579)

There is a problem seen on Linux with ipv6 enabled which can cause problems in communicating with PaperCut
clients for such things as popups. A fixed build for Linux is available on request.

Added lines 5-9:
!!!All Versions - Web Print sandbox requires app restart after upgrade

After upgrading PaperCut when running a Web Print sandbox system, Web Print may be inaccessible to users, and the status may display as ''not configured'' in the admin interface.  Restarting the Web Print GUI on the sandbox system should resolve the issue.  Future upgrades (versions 11.5+) will not require a restart of the Web Print GUI.

Changed lines 10-11 from:
!!!Version 11.3 (and earlier) - ''(resolved in 11.4''
to:
!!!Version 11.3 (and earlier) - ''(resolved in 11.4)''
August 04, 2011, at 12:58 PM by 124.170.3.111 -
Changed lines 10-11 from:
!!!Version 11.3 (and earlier)
to:
!!!Version 11.3 (and earlier) - ''(resolved in 11.4''
Added lines 5-9:
!!!Version 11.3 - user web interface on iPhone ''(resolved in 11.4)''

A problem in version 11.3 prevents accessing the user web interface for iPhone.  A patch is available on request to support.  This issue was resolved in version 11.4.

Added lines 5-14:
!!!Version 11.3 (and earlier)

There has been reports for problems in Mac OS 10.6.8 and PaperCut client pop-up authentication.
In some cases, this has been attributed to CUPS receiving the client address in ipv6 format but with
non standard prefix and suffixes.
This can be seen if debug on the print-provider.conf file is on, by the line:
[@Jul 26 18:18:03 DEBUG: Found job-originating-host-name= : '[v1.fe80::61e:64ff:feec:5d29+en0]'@]
which has a "v1." extra prefix and "+en0" extra suffix.
A fix for this can be downloaded by contacting support and will be included in the upcoming release (11.4).

Changed lines 36-44 from:
There has also been reports for problems in Mac OS 10.6.8 and PaperCut client pop-up authentication.
In some cases, this has been attributed to CUPS receiving the client address in ipv6 format but with
non standard prefix and suffixes.
This can be seen if debug on the print-provider.conf file is on, by the line:
[@Jul 26 18:18:03 DEBUG: Found job-originating-host-name= : '[v1.fe80::61e:64ff:feec:5d29+en0]'@]
which has a "v1." extra prefix and "+en0" extra suffix.
A fix for this can be downloaded by contacting support and will be included in the upcoming release (11.4).

to:
July 28, 2011, at 12:10 AM by tim - talk about cups backend problem with strange ipv6 addresses
Changed lines 26-34 from:
to:
There has also been reports for problems in Mac OS 10.6.8 and PaperCut client pop-up authentication.
In some cases, this has been attributed to CUPS receiving the client address in ipv6 format but with
non standard prefix and suffixes.
This can be seen if debug on the print-provider.conf file is on, by the line:
[@Jul 26 18:18:03 DEBUG: Found job-originating-host-name= : '[v1.fe80::61e:64ff:feec:5d29+en0]'@]
which has a "v1." extra prefix and "+en0" extra suffix.
A fix for this can be downloaded by contacting support and will be included in the upcoming release (11.4).

Changed line 19 from:
The symptoms relate to one of the CUPS backend failing and potentially causing printing to pause.
to:
The symptoms relate to one of the CUPS backends failing and potentially causing printing to pause.
Changed lines 23-25 from:
It references a program for backing up and copying over the old CUPS backends.

to:
It references a program for backing up and copying over the old CUPS backends in order to
fix the problem
.

July 13, 2011, at 01:37 AM by tim - mention about cups backend bugs in mac 10.6.8
Changed lines 15-17 from:
A fix for this can be provided by support on request.
A new software release with fixes for both these problems will be released shortly
.
to:
These have been fixed in 11.3.14286.

There have been reports for some people about printing failing on Mac OS 10.6.8 which is independent of
PaperCut but worthy of note
.
The symptoms relate to one of the CUPS backend failing and potentially causing printing to pause.
This has been tracked back to a problem with the CUPS backends of dnssd, ipp, lpd, and socket.
An article discussing this can be found
[[http://www.macworld.com/article/160993/2011/07/1068_bugs.html|here]].
It references a program for backing up and copying over the old CUPS backends.


Changed line 5 from:
!!!Version 11.3 (Build 14148)
to:
!!!Version 11.3 (Build 14148) ''(resolved in 11.3.14286)''
Changed line 13 from:
The other problem is that users without the "Manage Printers" permission will cause an operation to fail
to:
The other problem is that users printing without the "Manage Printers" permission will cause an operation to fail
June 17, 2011, at 02:16 AM by tim - snmp issues - printer queue going into error
Added lines 5-17:
!!!Version 11.3 (Build 14148)
There are a couple of problems with use of the PaperCut TCP/IP port and SNMP Hardware Page Count verification,
in regards to the printer queue being in error. One problem is that on some printers, the printer error status of
"Input Tray Empty" is returned even if the primary page tray is not empty and not stopping jobs from printing.
Currently, we allow this error to stop the print job and wait for the user to rectify it,
instead of just ignoring this error state.
If the printer is in error complaining about its paper tray being empty, and it is causing the queue to
be in error, then contact support for a configuration change to ignore this error state.
The other problem is that users without the "Manage Printers" permission will cause an operation to fail
in the Port Monitor, resulting in the printer queue going into a generic error state.
A fix for this can be provided by support on request.
A new software release with fixes for both these problems will be released shortly.

Changed lines 5-8 from:
!!!Version 11.2

Pre-notifications in Mac envinroments with busy individual print queues may be experiencing delays. This will affect customers using the Account Selection Popup feature of the PaperCut User Client. The notification will show when the print job completes spooling rather than when it starts
.
to:
!!!Version 11.2 (Build 13713) ''(resolved in 11.2.13941)''

Sites running PaperCut on Mac print servers and also using user client popups may experience slow popups for large print jobs or when the print queues are busy.

This has been resolved in 11.2 (Build 13941) for the Mac
.
May 12, 2011, at 08:25 AM by 202.129.124.120 -
Added lines 5-8:
!!!Version 11.2

Pre-notifications in Mac envinroments with busy individual print queues may be experiencing delays. This will affect customers using the Account Selection Popup feature of the PaperCut User Client. The notification will show when the print job completes spooling rather than when it starts.

Changed lines 5-6 from:
!!!Version 11.0
to:
!!!Version 11.0 ''(resolved in 11.1)''
Changed lines 5-6 from:
!!!Version 11.0 (build 12804)
to:
!!!Version 11.0
Changed lines 13-14 from:
!!!Version 10.6 & 10.7
to:
!!!Version 10.6 & 10.7 ''(resolved in 11.0)''
Added lines 9-12:
!!!Version 10.7 & 11.0 on Linux

Sites running PaperCut on Linux running Web Print in Sandbox mode should take care after upgrading to version 10.7 or 11.0.  These new versions have support for [[https://www.papercut.com/products/ng/manual/ch-web-print-setup.html#ch-web-print-setup-simple|Web Print Simple Mode]].  Simple Mode and Sandbox Mode should not be enabled at the same time.  If the Linux installer check for the detection of sandbox mode fails, the installer may enable Simple Mode causing a conflict.  This may be observed by some jobs listing as [@Error: Unable to fine a suitable mime handler@].  The solution is to ensure Simple Mode is disabled after install.  See directions in the ''Important'' box [[https://www.papercut.com/products/ng/manual/ch-web-print-setup.html#ch-web-print-setup-sandbox|here]].

Changed lines 7-8 from:
There are some rendering problems when then Admin interface is accessed from older Firefox version 2. We will endeavor to address this in future releases. In the meantime the solution is to only access the interface with Firefox version 3.0 or later.
to:
There are some rendering problems when then Admin interface is accessed from older Firefox version 2.  This prevents you from selecting interface tabs. We will endeavor to address this in future releases. In the meantime the solution is to only access the interface with Firefox version 3.0 or later.
Changed lines 172-174 from:
* [[https://www.papercut.com/products/ng/release_history/|PaperCut NG Release Notes]]
* [[https://www.papercut.com/products/chargeback/release_history/|PaperCut ChargeBack
Release Notes]]
to:
* [[https://www.papercut.com//release-history/ |PaperCut Release Notes]]
Changed lines 175-178 from:
->PaperCut NG: https://www.papercut.com/products/ng/download/
->PaperCut ChargeBack: https://www.papercut.com/products/chargeback/download/


to:
->PaperCut NG: https://www.papercut.com/download/ng/


Added lines 5-8:
!!!Version 11.0 (build 12804)

There are some rendering problems when then Admin interface is accessed from older Firefox version 2. We will endeavor to address this in future releases. In the meantime the solution is to only access the interface with Firefox version 3.0 or later.

Changed lines 15-16 from:
Web-Print users who upgrade to Adobe Reader X (version 10) will need to turn off the new enhanced security features for continued operation. This can be done via @@Edi@@t -> @@Preferences@@ -> @@General@@ -> un-check @@"Enable Protected Mode at Startup"@@. Please note that this is a per-user setting. This change will need to be done as the Web-Print user regardless of Web-Print being configured in simple mode or sandbox mode.
to:
Web-Print users who upgrade to Adobe Reader X (version 10) will need to turn off the new enhanced security features for continued operation. This can be done via @@Edit@@ -> @@Preferences@@ -> @@General@@ -> un-check @@"Enable Protected Mode at Startup"@@. Please note that this is a per-user setting. This change will need to be done as the Web-Print user regardless of Web-Print being configured in simple mode or sandbox mode.
Added lines 5-9:
!!!Version 10.6 & 10.7

The account selection client does not remember the previously selected account.  This requires the user to reselect the account for each print job.  A patch to resolve this issue is available for both 10.6 and 10.7.  Please contact support for further information.

Changed line 5 from:
!!!Version 10.6
to:
!!!Version 10.6 ''(resolved in 10.7 Build 12373)''
Changed lines 12-13 from:
!!!Version 10.5
to:
!!!Version 10.5 ''(resolved in 10.6 build 12104)''
Changed lines 10-11 from:
Web-Print users who upgrade to Adobe Reader X (version 10) will need to turn off the new enhanced security features for continued operation. This can be done via Edit -> Preferences -> General -> un-check "Enable Protected Mode at Startup". Please note that this is a per-user setting. This change will need to be done as the Web-Print user regardless of Web-Print being configured in simple mode or sandbox mode.
to:
Web-Print users who upgrade to Adobe Reader X (version 10) will need to turn off the new enhanced security features for continued operation. This can be done via @@Edi@@t -> @@Preferences@@ -> @@General@@ -> un-check @@"Enable Protected Mode at Startup"@@. Please note that this is a per-user setting. This change will need to be done as the Web-Print user regardless of Web-Print being configured in simple mode or sandbox mode.
Added lines 10-11:
Web-Print users who upgrade to Adobe Reader X (version 10) will need to turn off the new enhanced security features for continued operation. This can be done via Edit -> Preferences -> General -> un-check "Enable Protected Mode at Startup". Please note that this is a per-user setting. This change will need to be done as the Web-Print user regardless of Web-Print being configured in simple mode or sandbox mode.
November 25, 2010, at 06:27 AM by Tim - pcl6 xerox
Added lines 8-9:
A page count problem was introduced in 10.5 (build 11681) for a variety of Fuji/Xerox printers using PCL6 print drivers whereby page counts are halved. Please contact support for a Print Provider hot-fix if you are experiencing this problem.
Added line 16:
Changed lines 5-7 from:
to:
!!!Version 10.6
When using the "Copy Settings" feature, custom positions for watermark settings do not copy properly. Customers will need to confirm settings when using the "Copy Settings"

Added lines 6-11:
!!!Version 10.5

Customers using both Web Print and Hold/Release queues may experience an issue where jobs are tracked as the Web Print Server service account rather than the actual user. This can be worked around by modifying the Web Print config key @@web-print.job-idle-timeout-mins@@ and setting it to a value, in minutes, that is higher than the Hold/Release queue timeout.

Using the Config Editor is covered [[https://www.papercut.com/products/ng/manual/sys-mgmt-config-editor.html|here]].

Changed lines 5-10 from:
!!!Print scripting pop-ups with account selection pop-ups (all versions)

If using account selection (or confirmation) pop-ups at the same time as
print scripting pop-ups (such as print policy notifications), then the print job details on the account selection pop-up will not be displayed.

A workaround is to use the script hook @@printJobAfterAccountSelectionHook@@ instead of @@printJobHook@@
.
to:

!!!Version 10.5 ''(resolved in 10.5 build 11715)''

A problems was introduced in the initial 10.5 release that caused the Windows
print provider service to crash occaisionally on busy print servers.  Updating to 10.5 (Build 11715) will resolve this issue and is recommended for all
customers running earlier 10.5 releases
.
Added lines 27-34:

!!!Print scripting pop-ups with account selection pop-ups (all versions)

If using account selection (or confirmation) pop-ups at the same time as print scripting pop-ups (such as print policy notifications), then the print job details on the account selection pop-up will not be displayed.

A workaround is to use the script hook @@printJobAfterAccountSelectionHook@@ instead of @@printJobHook@@.

Changed lines 5-8 from:
!!!Version 10.5

Internet Charging: An issue has been identified that can stop Internet Usage from being logged.  A fix for this will be issued soon.  If you are using Internet Charging with 10.5, contact support for a hotfix
.
to:
!!!Print scripting pop-ups with account selection pop-ups (all versions)

If using account selection (or confirmation) pop-ups at the same time as print scripting pop-ups (such as print policy notifications), then the print job details on the account selection pop-up will not be displayed.

A workaround is to use the script hook @@printJobAfterAccountSelectionHook@@ instead of @@printJobHook@@.

!!!Version 10.5 ''(resolved in 10.5 build 11681)''

Internet Charging: An issue has been identified that can stop Internet Usage from being logged
.
Changed lines 7-8 from:
Internet Charging: An issue has been identified that can stop Internet Usage from being logged.  A fix for this will be issued soon.  If you are using Internet Charging with 10.5, contact support for a hot-fix.
to:
Internet Charging: An issue has been identified that can stop Internet Usage from being logged.  A fix for this will be issued soon.  If you are using Internet Charging with 10.5, contact support for a hotfix.
Added lines 7-8:
Internet Charging: An issue has been identified that can stop Internet Usage from being logged.  A fix for this will be issued soon.  If you are using Internet Charging with 10.5, contact support for a hot-fix.
Added lines 5-8:
!!!Version 10.5

Sites running PaperCut OES Linux Cluster Servers may need to update their cluster resource configuration script.  More details on the [[KnownIssuesOnOESLinuxiPrint|Novell OES Linux Known Issues KB Article]].

Changed lines 5-6 from:
!!!Version 10.4
to:
!!!Version 10.4 ''(resolved in 10.5)''
Added lines 5-14:
!!!Version 10.4

When working with Scheduled Reports users may experience a session error when ordering the Scheduled Reports table by the Recipients/Locations column. The following error message will be shown:

 Unable to resolve expression 'tableRowsIterator' for
 org.apache.tapestry.contrib.table.components.[=TableRows=]
 $Enhance_38@1384f2[[=ReportSchedule=]/table.tableRows].

To work around this issue, please make sure you close your web browser and reopen the PaperCut administration console to continue working. Please note that closing the web browser tab may not be sufficient.

Changed lines 3-4 from:
This page lists known issues or bugs with the most recent releases.  The aim is to arm administrators with information about problems in the current release and where possible mention workarounds or methods to mitigate the issues.
to:
This page lists known issues or bugs with the most recent releases.  The aim is to arm administrators with information about problems in the current release, and where possible mention workarounds or methods to mitigate the issues.
Changed lines 7-8 from:
The new PCL6 page-level color detection is not working with recent Ricoh PCL6 drivers.  A hotfix is avaliable on request.  An alternate solution is to use the Postscript or PCL5 drivers if avaliable.
to:
The new PCL6 page-level color detection is not working with recent Ricoh PCL6 drivers.  A hotfix is available on request.  An alternate solution is to use the Postscript or PCL5 drivers if available.
May 24, 2010, at 11:11 PM by 202.129.124.120 -
Changed lines 5-6 from:
!!!Version 10.2
to:
!!!Version 10.2 ''(resolved in 10.3)''
May 12, 2010, at 05:33 AM by 202.129.124.120 -
Changed lines 9-11 from:
to:
Some Mac sites have highlighted client startup issues on recently patched Mac OSX 10.6 systems when a login-hook is used.  An "Application Stub" error message displays on startup and the client fails to start.  A hotfix can be supplied to address this.  The issue will also be addressed in PaperCut version 10.3 onwards.

April 15, 2010, at 08:51 AM by 202.129.124.120 -
Changed lines 5-9 from:
to:
!!!Version 10.2

The new PCL6 page-level color detection is not working with recent Ricoh PCL6 drivers.  A hotfix is avaliable on request.  An alternate solution is to use the Postscript or PCL5 drivers if avaliable.

Added lines 6-10:
!!!Versions 10.0 to 10.2

Sites using internal users with self-registration and unauthenticated printing: the ''Register as a New User'' link on the client authentication pop-up may display as white text on a gray background.  This will be resolved in the next version.  A workaround is to set (uncomment) the @@link-color@@ option in the client @@config.properties@@ file.

Changed lines 22-23 from:
!!!Version 10.0 build 9546 ''(resolved in 10.1 build 9802)''
to:
!!!Version 10.0 ''(resolved in 10.1 build 9802)''
Changed lines 40-41 from:
!!!Version 9.7 build 9159 ''(resolved in 9.8)''
to:
!!!Version 9.7 ''(resolved in 9.8)''
Changed lines 5-6 from:
!!!Version 10.1 build 9816
to:

!!!Version 10.1 build 9816 ''(resolved in 10.2)''
Changed lines 10-11 from:
!!!Version 10.1 build 9802
to:

!!!Version 10.1 build 9802 ''(resolved in 10.1 build 9816)''
Changed lines 16-17 from:
!!!Version 10.0 build 9546
to:

!!!Version 10.0 build 9546 ''(resolved in 10.1 build 9802)''
Changed lines 23-24 from:
!!! PaperCut on Debian Linux (netbase 4.39-4.40)
to:

!!!PaperCut on Debian Linux (netbase 4.39-4.40)
Changed lines 29-42 from:
!!!Version 9.X on Mac 10.6 and Linux running CUPS 1.4

A change
in CUPS 1.4 will prevent PaperCut's pop-up authentication working.  PaperCut has already addressed this issue in version 9.8.

!!!Version 9.7 build 9159

There is a bug in "Printer environmental impact - summary" which prevents the report from
running. A patch to fix this issue is available from PaperCut support.

!!!Versions 9.5 and 9.6

There is a problem accessing the iPhone user web interface in these
versions.  This issue will be addressed in the next release.

!!!Version 9.0 through 9.5

to:

!!!Version 9.X on Mac 10.6 and Linux running CUPS 1.4 ''(resolved in 9.8)''

A change in CUPS 1.4 will prevent
PaperCut's pop-up authentication working.


!!!Version 9.7 build 9159 ''(resolved in 9.8)''

There is a bug in "Printer environmental impact - summary" which prevents the report from
running.


!!!Versions 9.5 and 9.6 ''(resolved in 9
.7)''

There is a problem accessing the iPhone user web interface in these
versions.


!!!Version 9.0 through 9.5 ''(resolved in 9
.6)''
Changed lines 62-69 from:
!!!Version 9.6 build 8761

Sites using the web-print in "simple" mode may find that the web-print service stops if using 3rd party service monitoring tools.  A patch for this issue is available from PaperCut support.

Web Print jobs submitted with a document name containing non-Latin (e
.g. Chinese) letters may not print in some cases.  This will be addressed in the next release.  A patch can be arranged if required.

!!!Version 9.5

to:
!!!Version 9.6 build 8761 ''(resolved in 9.7)''

Sites using the web-print in "simple" mode may find that the web-print service stops if using 3rd party service monitoring tools.

Web Print jobs submitted with a document name containing non-Latin (e.g. Chinese) letters may not print in some cases
.


!!!Version 9
.5 ''(resolved in 9.6)''
Added line 82:
Changed lines 88-89 from:
!!!Version 9.0 build 7022
to:
!!!Version 9.0 build 7022 ''(resolved in 9.1)''
Changed lines 92-102 from:
Version 9.0 also contains a regression where some Postscript drivers would report incorrect page sizes.  This issue has been addressed in Version 9.1 build 7117 or higher.


!!!Version 8.5 build 6666
This release includes a bug in the scheduled email reports.  Reports with selected parameter combinations may not deliver with the correct date range.  The solution is to upgrade to build 6739 or higher
.


!!!Version 8.5 build 6595
This release contains a screen layout problem in IE 6 causing selected logo's
to lay out incorrectly.  The current solution is to upgrade to IE 7 or Firefox, or transition to build 6666 or higher.

to:
Version 9.0 also contains a regression where some Postscript drivers would report incorrect page sizes.


!!!Version 8.5 build 6666 ''(resolved in 8.5 build 6739)''
This release includes a bug in the scheduled email reports
.  Reports with selected parameter combinations may not deliver with the correct date range.


!!!Version 8.5 build 6595 ''(resolved in 8.5 build 6666)''
This release contains a screen layout problem in IE 6 causing selected logo's to lay out incorrectly
.  The current solution is to upgrade to IE 7 or Firefox, or transition to 8.5 build 6666 or higher.

Changed lines 7-8 from:
Running a PDF or HTML report may cause an error if running PaperCut on a Linux primary server without the MS fonts pack installed.  It was not intended that installing the MS fonts pack be a requirement, so in the next release this error will no longer be raised.  In the meantime installing the MS fonts pack for your distribution will suppress the error.  On Debian based distributions the relevant package is called @@ttf-mscorefonts-installer@@, on `SuSE it is @@fetchmsttfonts@@.
to:
Running a PDF or HTML report may cause an error if running PaperCut on a Linux primary server without the MS fonts pack installed.  It was not intended that installing the MS fonts pack be a requirement, so in the next release this error will no longer be raised.  In the meantime installing the MS fonts pack for your distribution will suppress the error.  On Debian based distributions the relevant package is called @@ttf-mscorefonts-installer@@, on `SuSE it is @@fetchmsttfonts@@, for [=RedHat=] users you can build from source available here: http://corefonts.sourceforge.net/.
Added lines 5-8:
!!!Version 10.1 build 9816

Running a PDF or HTML report may cause an error if running PaperCut on a Linux primary server without the MS fonts pack installed.  It was not intended that installing the MS fonts pack be a requirement, so in the next release this error will no longer be raised.  In the meantime installing the MS fonts pack for your distribution will suppress the error.  On Debian based distributions the relevant package is called @@ttf-mscorefonts-installer@@, on `SuSE it is @@fetchmsttfonts@@.

Changed lines 16-19 from:
If the client software is started with the [@--minimized@] option and the account selection popup is enabled, in some rare situations the client may consume high CPU until the window is focused in the foreground.  This issue only affects the Windows operating system.  A patch is avaliable if required.  The alternate solution is to temporarily remove the start [@--minimized@] option.

Web Print users may experience issues when printing PDF files generated in Open Office that have a Title added to the document properties. To work around this issue the author of the PDF can unselect [@Display document title@] under [@File -> Export PDF -> User Interface@] when creating the PDF document.
to:
If the client software is started with the [@--minimized@] option and the account selection pop-up is enabled, in some rare situations the client may consume high CPU until the window is focused in the foreground.  This issue only affects the Windows operating system.  A patch is available if required.  The alternate solution is to temporarily remove the start [@--minimized@] option.

Web Print users may experience issues when printing PDF files generated in Open Office that have a Title added to the document properties. To work around this issue the author of the PDF can deselect [@Display document title@] under [@File -> Export PDF -> User Interface@] when creating the PDF document.
Changed lines 58-59 from:
Web Print jobs submitted with a document name containing non-latin (e.g. Chinese) letters may not print in some cases.  This will be addressed in the next release.  A patch can be arranged if required.
to:
Web Print jobs submitted with a document name containing non-Latin (e.g. Chinese) letters may not print in some cases.  This will be addressed in the next release.  A patch can be arranged if required.
Changed lines 7-10 from:
When creating a new scheduled report users may experience an error that stops the creation of the report. This error can be identified by the following message:
->[-Unable to resolve expression 'userParam.param.getName(locale)' for web.pages.ReportSchedule$Enhance_119 @1a3ec8d[ReportSchedule].-]
This requires an upgrade to version 10.1 build 9816 or later
.
to:
When creating a new scheduled report users may experience an error that stops the creation of the report.
Upgrading to version 10.1 build 9816 or later will address this issue
.
Added lines 5-10:
!!!Version 10.1 build 9802

When creating a new scheduled report users may experience an error that stops the creation of the report. This error can be identified by the following message:
->[-Unable to resolve expression 'userParam.param.getName(locale)' for web.pages.ReportSchedule$Enhance_119 @1a3ec8d[ReportSchedule].-]
This requires an upgrade to version 10.1 build 9816 or later.

February 16, 2010, at 05:54 AM by Jason - Formatting fix.
Changed lines 9-10 from:
Web Print users may experience issues when printing PDF files generated in Open Office that have a Title added to the document properties. To work around this issue the author of the PDF can unselect "Display document title" under File -> Export PDF -> User Interface when creating the PDF document.
to:
Web Print users may experience issues when printing PDF files generated in Open Office that have a Title added to the document properties. To work around this issue the author of the PDF can unselect [@Display document title@] under [@File -> Export PDF -> User Interface@] when creating the PDF document.
February 16, 2010, at 05:53 AM by Jason - PDF Issue with Open Office
Added lines 9-10:
Web Print users may experience issues when printing PDF files generated in Open Office that have a Title added to the document properties. To work around this issue the author of the PDF can unselect "Display document title" under File -> Export PDF -> User Interface when creating the PDF document.
Changed lines 7-8 from:
If the client software is started with the [@--minimized@] option and the account selection popup is enabled, in some rare situations the client may consume high CPU until the window is focused in the foreground.  A patch is avaliable if required.  The alternate solution is to temporarily remove the start [@--minimized@] option.
to:
If the client software is started with the [@--minimized@] option and the account selection popup is enabled, in some rare situations the client may consume high CPU until the window is focused in the foreground.  This issue only affects the Windows operating system.  A patch is avaliable if required.  The alternate solution is to temporarily remove the start [@--minimized@] option.
Changed lines 7-8 from:
If the client software is started with the [@--minimized@] option and the account selection popup is enabled, in some rare situations the client may consume high CPU until the window is focused in the foreground.  A patch is avaliable if required.  The alternate solution is to temporarily the start [@--minimized@] option.
to:
If the client software is started with the [@--minimized@] option and the account selection popup is enabled, in some rare situations the client may consume high CPU until the window is focused in the foreground.  A patch is avaliable if required.  The alternate solution is to temporarily remove the start [@--minimized@] option.
Changed lines 7-8 from:
If the client software is started with the [@--minimized@] option and the client popup is enabled, in some rare situations the client may consume high CPU until the window is focused in the foreground.  A patch is avaliable if required.  The alternate solution is to temporarily the start [@--minimized@] option.
to:
If the client software is started with the [@--minimized@] option and the account selection popup is enabled, in some rare situations the client may consume high CPU until the window is focused in the foreground.  A patch is avaliable if required.  The alternate solution is to temporarily the start [@--minimized@] option.
Added lines 5-8:
!!!Version 10.0 build 9546

If the client software is started with the [@--minimized@] option and the client popup is enabled, in some rare situations the client may consume high CPU until the window is focused in the foreground.  A patch is avaliable if required.  The alternate solution is to temporarily the start [@--minimized@] option.

Changed lines 3-4 from:
This page lists known issues or bugs with the most recent releases.  The aim is to arm administrators with information about problems in the current release and where possible mention work-arounds or methods to mitigate the issues.
to:
This page lists known issues or bugs with the most recent releases.  The aim is to arm administrators with information about problems in the current release and where possible mention workarounds or methods to mitigate the issues.

!!! PaperCut on Debian Linux (netbase 4.39-4.40)

A change in the above Debian version update breaks networking in many applications.  The PaperCut application server may fail to start and/or fail to accept connections (i.e. cannot access the web interface).  There is contention over whether the change is a bug or the right thing to do.  More information and a workaround (set @@net.ipv6.bindv6only=0@@) are available in this Debian bug report:
  http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=560238

Changed lines 12-13 from:
A change in CUPS 1.4 will prevent PaperCut's popup authentication working.  PaperCut has already addressed this issue in version 9.8.
to:
A change in CUPS 1.4 will prevent PaperCut's pop-up authentication working.  PaperCut has already addressed this issue in version 9.8.
January 20, 2010, at 03:10 AM by 202.129.124.120 -
Changed lines 7-8 from:
A change in CUPS 1.4 will prevent PaperCut's popup authentication working.  PaperCut is working to address this and will list a fix when developed on this page.
to:
A change in CUPS 1.4 will prevent PaperCut's popup authentication working.  PaperCut has already addressed this issue in version 9.8.
Added lines 5-8:
!!!Version 9.X on Mac 10.6 and Linux running CUPS 1.4

A change in CUPS 1.4 will prevent PaperCut's popup authentication working.  PaperCut is working to address this and will list a fix when developed on this page.

November 25, 2009, at 03:00 AM by 218.214.136.161 -
Changed lines 5-6 from:
!!!Versions 9.7 build 9159
to:
!!!Version 9.7 build 9159
November 25, 2009, at 02:59 AM by 218.214.136.161 -
Changed lines 5-6 from:
!!!Versions 9.7 Build 9159
to:
!!!Versions 9.7 build 9159
November 25, 2009, at 02:59 AM by 218.214.136.161 -
Changed lines 5-6 from:
!!!Versions 9.7
to:
!!!Versions 9.7 Build 9159
November 25, 2009, at 02:16 AM by 218.214.136.161 -
Added lines 5-8:
!!!Versions 9.7

There is a bug in "Printer environmental impact - summary" which prevents the report from running. A patch to fix this issue is available from PaperCut support.

Added lines 5-8:
!!!Versions 9.5 and 9.6

There is a problem accessing the iPhone user web interface in these versions.  This issue will be addressed in the next release.

Changed lines 13-14 from:
If any large sites are experiencing these problems should upgrade to the latest release (9.6.8855 or higher).
to:
If any large sites are experiencing these problems should upgrade to the latest release (9.6.8855 or higher).  Full details below:
Changed line 10 from:
* Random network connection issues
to:
* Random network connection issues (e.g. file shares dropping off)
Changed lines 7-8 from:
We've had some of our very large sites report stability problems when running PaperCut version 9.X  prior to and including build 8761 on Windows 2003/8 servers.  The symptoms include:
to:
We've had some of our very large sites report stability problems when running PaperCut version 9.X  prior to version 9.6.8855 on Windows 2003/8 servers.  The symptoms include:
Changed lines 13-14 from:
If any sites large sites are experiencing these problems, please contact support for assistance with configuration changes to address the issue.  Here is a detailed explanation of the problem and the cause.
to:
If any large sites are experiencing these problems should upgrade to the latest release (9.6.8855 or higher).
Changed lines 7-8 from:
We've had some of our very large sites report stability problems running PaperCut version 9.X  prior to and including build 8761.  The symptoms include:
to:
We've had some of our very large sites report stability problems when running PaperCut version 9.X  prior to and including build 8761 on Windows 2003/8 servers.  The symptoms include:
Changed lines 15-21 from:
->[-PaperCut uses an embedded web server called Jetty.  This is a popular open source embedded web server and is used by organizations including Google who use Jetty in Google App Engine. In PaperCut version 9, we enabled Jetty's support for asynchronous-IO (non-blocking IO).  This increases PaperCut's scalability by removing the one-thread-per-connection limit.  This change however has had the side affect of triggering stability problem on some servers running on very large networks. It seems that PaperCut (via Jetty) is triggering a memory leak in the Window TCP/IP stack and kernel - a leak in non-paged pooled memory.  This leak causes unpredictable behavior in the OS in the networking area (i.e. connection problems) and can only be addressed by a server reboot.  The memory is not released even when PaperCut is quit as the bug is at the kernel level in the Windows TCP stack.-]

->[-We have thousands of customers running PaperCut, and very few sites are affected.  It's only an issue on Windows 2003 running on large networks and may be related to a particular server configuration or network driver and/or combination. We have the team at Jetty working on this now.  Jetty is an open source project so we've financially contributed to the developers so they can dedicate more time to this issue.  The issue however is likely to be a Microsoft bug and it may not be possible to work around it so we will be reverting back to the old behavior for the 9.7 release.  In 9.6 we've added a new configuration option that allows sites to revert back to the old I/O behavior if they are affected by the issue.-]

->[-Thanks to the guys at University of Iowa and Miami Dade College for helping us and the Jetty team track down this issue.-]

to:
->[-PaperCut uses an embedded web server called Jetty.  This is a popular open source embedded web server and is used by organizations including Google who use Jetty in Google App Engine. In PaperCut version 9, we enabled Jetty's support for asynchronous-IO (non-blocking IO).  This increases PaperCut's scalability by removing the one-thread-per-connection limit.  This change however has had the side affect of triggering stability problem on some servers running on very large networks. It seems that PaperCut (via Jetty) is triggering a memory leak in the Window TCP/IP stack and kernel - a leak in non-paged pooled memory.  This leak causes unpredictable behavior in the OS in the networking area (i.e. connection problems) and can only be addressed by a server reboot.  The memory is not released even when PaperCut is quit as the bug is at the operating system kernel level in the Windows TCP stack.-]

->[-We have thousands of customers running PaperCut, and very few sites are affected.  It's only an issue on Windows 2003/2008 running on large networks and may be related to a particular server configuration or network driver and/or combination. We have the team at Jetty working on this now.  Jetty is an open source project so we've financially contributed to the developers so they can dedicate more time to this issue.  The issue however is likely to be a Microsoft bug and it may not be possible to work around it so we will be reverting back to the old behavior for our next release.  In 9.6 we've added a new configuration option that allows sites to revert back to the old I/O behavior if they are affected by the issue.-]

->[-Thanks to the guys at University of Iowa and Miami Dade College for helping us and the Jetty team's assistance in tracking down this issue.-]

September 25, 2009, at 10:34 AM by 218.214.136.115 -
Changed lines 5-6 from:
!!!Version 9.X
to:
!!!Version 9.0 through 9.5
September 25, 2009, at 10:32 AM by 218.214.136.115 -
Changed lines 19-21 from:
->[-Thanks to the guys at University of Iowa and Miami Dade College for helping and the Jetty team track down this issue.-]

to:
->[-Thanks to the guys at University of Iowa and Miami Dade College for helping us and the Jetty team track down this issue.-]

September 25, 2009, at 10:32 AM by 218.214.136.115 -
Changed lines 15-16 from:
->[-PaperCut uses an embedded web server called Jetty.  This is a popular open source embedded web server and is used by organizations including Google who use Jetty in App Engine. In PaperCut version 9, we enabled Jetty's support for asynchronous-IO (non-blocking IO).  This increases PaperCut's scalability by removing the one-thread-per-connection limit.  This change however has had the side affect of triggering stability problem on some servers running on very large networks. It seems that PaperCut (via Jetty) is triggering a memory leak in the Window TCP/IP stack and kernel - a leak in non-paged pooled memory.  This leak causes unpredictable behavior in the OS in the networking area (i.e. connection problems) and can only be addressed by a server reboot.  The memory is not released even when PaperCut is quit as the bug is at the kernel level in the Windows TCP stack.-]
to:
->[-PaperCut uses an embedded web server called Jetty.  This is a popular open source embedded web server and is used by organizations including Google who use Jetty in Google App Engine. In PaperCut version 9, we enabled Jetty's support for asynchronous-IO (non-blocking IO).  This increases PaperCut's scalability by removing the one-thread-per-connection limit.  This change however has had the side affect of triggering stability problem on some servers running on very large networks. It seems that PaperCut (via Jetty) is triggering a memory leak in the Window TCP/IP stack and kernel - a leak in non-paged pooled memory.  This leak causes unpredictable behavior in the OS in the networking area (i.e. connection problems) and can only be addressed by a server reboot.  The memory is not released even when PaperCut is quit as the bug is at the kernel level in the Windows TCP stack.-]
September 25, 2009, at 10:31 AM by 218.214.136.115 -
Changed lines 15-21 from:
[-PaperCut uses an embedded web server called Jetty.  This is a popular open source embedded web server and is used by organizations including Google who use Jetty in App Engine. In PaperCut version 9, we enabled Jetty's support for asynchronous-IO (non-blocking IO).  This increases PaperCut's scalability by removing the one-thread-per-connection limit.  This change however has had the side affect of triggering stability problem on some servers running on very large networks. It seems that PaperCut (via Jetty) is triggering a memory leak in the Window TCP/IP stack and kernel - a leak in non-paged pooled memory.  This leak causes unpredictable behavior in the OS in the networking area (i.e. connection problems) and can only be addressed by a server reboot.  The memory is not released even when PaperCut is quit as the bug is at the kernel level in MS's TCP stack.-]

[-We have thousands of customers running PaperCut, and very few sites are affected.  It's only an issue on Windows 2003 running on large networks and may be related to a particular server configuration or network driver and/or combination. We have the team at Jetty working on this now.  Jetty is an open source project so we've financially contributed to the developers so they can dedicate more time to this issue.  The issue however is likely to be a Microsoft bug and it may not be possible to work around it so we will be reverting back to the old behavior for the 9.7 release.  In 9.6 we've added a new configuration option that allows sites to revert back to the old I/O behavior if they are affected by the issue.-]

[-Thanks to the guys at University of IOWA and Miami Dade College for helping and the Jetty team track down this issue.-]

to:
->[-PaperCut uses an embedded web server called Jetty.  This is a popular open source embedded web server and is used by organizations including Google who use Jetty in App Engine. In PaperCut version 9, we enabled Jetty's support for asynchronous-IO (non-blocking IO).  This increases PaperCut's scalability by removing the one-thread-per-connection limit.  This change however has had the side affect of triggering stability problem on some servers running on very large networks. It seems that PaperCut (via Jetty) is triggering a memory leak in the Window TCP/IP stack and kernel - a leak in non-paged pooled memory.  This leak causes unpredictable behavior in the OS in the networking area (i.e. connection problems) and can only be addressed by a server reboot.  The memory is not released even when PaperCut is quit as the bug is at the kernel level in the Windows TCP stack.-]

->[-We have thousands of customers running PaperCut, and very few sites are affected.  It's only an issue on Windows 2003 running on large networks and may be related to a particular server configuration or network driver and/or combination. We have the team at Jetty working on this now.  Jetty is an open source project so we've financially contributed to the developers so they can dedicate more time to this issue.  The issue however is likely to be a Microsoft bug and it may not be possible to work around it so we will be reverting back to the old behavior for the 9.7 release.  In 9.6 we've added a new configuration option that allows sites to revert back to the old I/O behavior if they are affected by the issue.-]

->[-Thanks to the guys at University of Iowa and Miami Dade College for helping and the Jetty team track down this issue.-]

September 25, 2009, at 10:27 AM by 218.214.136.115 -
Added lines 5-21:
!!!Version 9.X

We've had some of our very large sites report stability problems running PaperCut version 9.X  prior to and including build 8761.  The symptoms include:

* The server drops off the network for no explainable reason
* Random network connection issues
* Errors about out of "non-paged pool memory" in the Windows Event Log

If any sites large sites are experiencing these problems, please contact support for assistance with configuration changes to address the issue.  Here is a detailed explanation of the problem and the cause.

[-PaperCut uses an embedded web server called Jetty.  This is a popular open source embedded web server and is used by organizations including Google who use Jetty in App Engine. In PaperCut version 9, we enabled Jetty's support for asynchronous-IO (non-blocking IO).  This increases PaperCut's scalability by removing the one-thread-per-connection limit.  This change however has had the side affect of triggering stability problem on some servers running on very large networks. It seems that PaperCut (via Jetty) is triggering a memory leak in the Window TCP/IP stack and kernel - a leak in non-paged pooled memory.  This leak causes unpredictable behavior in the OS in the networking area (i.e. connection problems) and can only be addressed by a server reboot.  The memory is not released even when PaperCut is quit as the bug is at the kernel level in MS's TCP stack.-]

[-We have thousands of customers running PaperCut, and very few sites are affected.  It's only an issue on Windows 2003 running on large networks and may be related to a particular server configuration or network driver and/or combination. We have the team at Jetty working on this now.  Jetty is an open source project so we've financially contributed to the developers so they can dedicate more time to this issue.  The issue however is likely to be a Microsoft bug and it may not be possible to work around it so we will be reverting back to the old behavior for the 9.7 release.  In 9.6 we've added a new configuration option that allows sites to revert back to the old I/O behavior if they are affected by the issue.-]

[-Thanks to the guys at University of IOWA and Miami Dade College for helping and the Jetty team track down this issue.-]

Added lines 9-10:
Web Print jobs submitted with a document name containing non-latin (e.g. Chinese) letters may not print in some cases.  This will be addressed in the next release.  A patch can be arranged if required.
Added lines 5-8:
!!!Version 9.6 build 8761

Sites using the web-print in "simple" mode may find that the web-print service stops if using 3rd party service monitoring tools.  A patch for this issue is available from PaperCut support.

Changed lines 8-9 from:
 * if admin printer error notifications are disabled
 * if printers re-error (error, cleared, error again) within a few hours
to:
* if admin printer error notifications are disabled
* if printers re-error (error, cleared, error again) within a few hours
Changed lines 12-13 from:
This issue was addressed in version 9.6.  The behavior may be improved on earlier versions by enabling admin printer error notifications via [@Options -> Notifications -> System Notifications -> Notify when printers are in error (e.g. paper jam)@].
to:
This issue was addressed in version 9.6.  The behavior may be improved on earlier versions by enabling admin printer error notifications via

[@Options -> Notifications -> System Notifications -> Notify when printers are in error@].
Changed lines 14-15 from:
to:
Also if the printer name contains an ampersand (&), then the jobs may not be correctly redirected to this printer.  This has also been fixed in 9.6.
Added lines 5-14:
!!!Version 9.5

Sites using Find Me Printing or printer load balancing may find that jobs are not redirected to the optimal queue under the following conditions:
 * if admin printer error notifications are disabled
 * if printers re-error (error, cleared, error again) within a few hours
Admin printer error notifications may also not be delivered for printers that re-error within a few hours.

This issue was addressed in version 9.6.  The behavior may be improved on earlier versions by enabling admin printer error notifications via [@Options -> Notifications -> System Notifications -> Notify when printers are in error (e.g. paper jam)@].

Added line 19:
Changed lines 26-29 from:
You can download the new version from:
->https://www.papercut.com/products/ng/download/

to:
Added line 30:
Added lines 34-36:

----

Added lines 44-48:
The latest version is always available from the download pages:
->PaperCut NG: https://www.papercut.com/products/ng/download/
->PaperCut ChargeBack: https://www.papercut.com/products/chargeback/download/

Changed lines 7-8 from:
This version contains a bug where the client's task tray icon will not display if the client is started with the [@--silent@] option.  A new build will be issued on the 26th of February to address this.
to:
This version contains a bug where the client's task tray icon will not display if the client is started with the [@--silent@] option. Sites running build 7214 that are experiencing this problem should look at upgrading to version 9.2 build 7345.
Added lines 5-8:
!!!Version 9.2 build 7214

This version contains a bug where the client's task tray icon will not display if the client is started with the [@--silent@] option.  A new build will be issued on the 26th of February to address this.

Changed lines 11-13 from:
You can download the new version from https://www.papercut.com/products/ng/download/

to:
You can download the new version from:
->
https://www.papercut.com/products/ng/download/

Changed lines 7-10 from:
This release includes a problem for sites running PaperCut on Mac Servers that also use the '''Windows''' user client or release station.  The Windows user client and release station includes a corrupt file that causes these to fail to start.  '''NOTE:''' This does not affect the Mac client or release station.

The
problem is corrected in Version 9.1 build 7117.  You can download the new version from https://www.papercut.com/products/ng/download/
to:
This release includes a problem for sites running PaperCut on Mac Servers that also use the '''Windows''' user client or release station.  The Windows user client and release station includes a corrupt file that causes these to fail to start.  '''NOTE:''' This does not affect the Mac client or release station. The problem is corrected in Version 9.1 build 7117.

Version 9.0 also contains a regression where some Postscript drivers would report incorrect page sizes
.  This issue has been addressed in Version 9.1 build 7117 or higher.

You can
download the new version from https://www.papercut.com/products/ng/download/

Changed lines 9-10 from:
If you encounter this problem, please contact PaperCut support and a hotfix can be issue to fix the problem.
to:
The problem is corrected in Version 9.1 build 7117.  You can download the new version from https://www.papercut.com/products/ng/download/
Added lines 5-10:
!!!Version 9.0 build 7022

This release includes a problem for sites running PaperCut on Mac Servers that also use the '''Windows''' user client or release station.  The Windows user client and release station includes a corrupt file that causes these to fail to start.  '''NOTE:''' This does not affect the Mac client or release station.

If you encounter this problem, please contact PaperCut support and a hotfix can be issue to fix the problem.

Changed lines 11-12 from:
'''Note: Full version and build number information is listed under the About page'''
to:
''Note: Full version and build number information is listed under the About page''
Changed lines 11-13 from:

Wee the release notes for information and a list of known issues with older releases not listed on this page:
to:
'''Note: Full version and build number information is listed under the About page'''

See
the release notes for information and a list of known issues with older releases not listed on this page:
Changed lines 9-11 from:
This release contains a screen layout problem in IE 6 causing selected logo's to lay out incorrectly.  The current solution is to upgrade to IE7 or Firefox, or transition to build 6666 or higher.

to:
This release contains a screen layout problem in IE 6 causing selected logo's to lay out incorrectly.  The current solution is to upgrade to IE 7 or Firefox, or transition to build 6666 or higher.

Changed lines 9-11 from:
This release contains a screen layout problem in IE 6 causing selected logo's to lay out incorrectly.  The current solution is to upgrade to build 6666 or higher.

to:
This release contains a screen layout problem in IE 6 causing selected logo's to lay out incorrectly.  The current solution is to upgrade to IE7 or Firefox, or transition to build 6666 or higher.

Added lines 1-2:
(:title Known Issues with Recent Releases:)
Added lines 1-16:
This page lists known issues or bugs with the most recent releases.  The aim is to arm administrators with information about problems in the current release and where possible mention work-arounds or methods to mitigate the issues.

!!!Version 8.5 build 6666
This release includes a bug in the scheduled email reports.  Reports with selected parameter combinations may not deliver with the correct date range.  The solution is to upgrade to build 6739 or higher.

!!!Version 8.5 build 6595
This release contains a screen layout problem in IE 6 causing selected logo's to lay out incorrectly.  The current solution is to upgrade to build 6666 or higher.


Wee the release notes for information and a list of known issues with older releases not listed on this page:

* [[https://www.papercut.com/products/ng/release_history/|PaperCut NG Release Notes]]
* [[https://www.papercut.com/products/chargeback/release_history/|PaperCut ChargeBack Release Notes]]

----
[-Keywords: problems, bugs, hotfixes, release notes-]

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Article last modified on October 22, 2017, at 11:03 PM
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