Known issues with recent releases of PaperCut NG and PaperCut MF

KB Home   |   Known issues with recent releases of PaperCut NG and PaperCut MF

Main.KnownIssues History

Hide minor edits - Show changes to output

August 22, 2019, at 12:16 PM by timg - Updated PC-16458 to resolved
Changed lines 39-40 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 42-43 from:
Workaround\\
available
to:
19.1.2
Added lines 812-814:

'''Update:''' Please note that this has now been resolved in the 19.1.2 release.

August 22, 2019, at 05:23 AM by 193.114.149.158 -
Changed lines 35-36 from:
For customers who have enabled the LPD Service and are actively using it, ''and'' are using PaperCut build 19.1.0 or later, the IP address of the job gets included in the PaperCut username.\\
[[#ipc-16458|
More info...]]
to:
For customers that have enabled the LPD service on Windows Servers and are actively printing via it (e.g. Printing from UNIX systems).  The username associated with the print job would incorrectly include the IP address of the client, and this may stop users from being able to print, or incorrectly log these jobs.\\
Workarounds are available in
[[#ipc-16458| More info...]]
August 22, 2019, at 03:56 AM by timg - Added PC-16458
Changed line 33 from:
PC-16414
to:
PC-16458
Changed lines 35-36 from:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414| More info...]]
to:
For customers who have enabled the LPD Service and are actively using it, ''and'' are using PaperCut build 19.1.0 or later, the IP address of the job gets included in the PaperCut username.\\
[[#ipc-16458| More info...]]
Changed line 38 from:
19.0.0
to:
19.1.0
Changed line 42 from:
Hot fix\\
to:
Workaround\\
Changed line 46 from:
ZD-918583
to:
PC-16414
Changed lines 48-49 from:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
to:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414| More info...]]
Changed lines 52-53 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed lines 55-57 from:
Documentation\\
update\\
19.1.1
to:
Hot fix\\
available
Changed line 59 from:
PC-16334
to:
ZD-918583
Changed lines 61-62 from:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
Added lines 68-69:
Documentation\\
update\\
Changed line 73 from:
PC-16244
to:
PC-16334
Changed lines 75-77 from:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
\\
[[#ipc-16244| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
Changed line 85 from:
PC-15889
to:
PC-16244
Changed line 87 from:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
to:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
Changed line 89 from:
[[#ipc-15889| More info...]]
to:
[[#ipc-16244| More info...]]
Changed line 91 from:
19.0.4
to:
19.0.0
Changed line 95 from:
19.0.5
to:
19.1.1
Changed line 98 from:
PC-15713
to:
PC-15889
Changed line 100 from:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
to:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
Changed line 102 from:
[[#ipc-15713| More info...]]
to:
[[#ipc-15889| More info...]]
Changed line 104 from:
19.0.0
to:
19.0.4
Changed line 108 from:
19.0.4
to:
19.0.5
Changed line 111 from:
PC-15736
to:
PC-15713
Changed line 113 from:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
to:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time
Changed line 115 from:
[[#ipc-15736| More info...]]
to:
[[#ipc-15713| More info...]]
Changed line 121 from:
19.0.3
to:
19.0.4
Changed line 124 from:
ACA-803
to:
PC-15736
Changed line 126 from:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
to:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
Changed line 128 from:
[[#iaca-803| More info...]]
to:
[[#ipc-15736| More info...]]
Changed line 137 from:
PC-15711
to:
ACA-803
Changed line 139 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 141 from:
[[#ipc-15711| More info...]]
to:
[[#iaca-803| More info...]]
Changed lines 144-145 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 147 from:
Workaround
to:
19.0.3
Changed line 150 from:
PC-15712
to:
PC-15711
Changed line 152 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
Changed line 154 from:
[[#ipc-15712| More info...]]
to:
[[#ipc-15711| More info...]]
Changed lines 157-158 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 160 from:
19.0.3
to:
Workaround
Changed line 163 from:
PC-15617
to:
PC-15712
Changed lines 165-167 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 169-170 from:
macOS\\
10
.13.4
to:
19.0.0
Changed lines 173-174 from:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
to:
19.0.3
Changed line 176 from:
PC-15699
to:
PC-15617
Changed lines 178-180 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 180-181 from:
19.0.0
to:
macOS\\
10
.13.4
Changed lines 185-186 from:
19.0.3
to:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 189 from:
PC-15674
to:
PC-15699
Changed line 191 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 193 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed line 195 from:
19.0.1
to:
19.0.0
Changed line 199 from:
19.0.2
to:
19.0.3
Changed line 202 from:
ACA-548
to:
PC-15674
Changed lines 204-206 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed line 208 from:
18.3
to:
19.0.1
Changed line 212 from:
19.0.4
to:
19.0.2
Changed line 215 from:
PC-15524
to:
ACA-548
Changed lines 217-219 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed line 219 from:
18.3.6
to:
18.3
Changed line 223 from:
18.3.8
to:
19.0.4
Changed line 226 from:
PC-15206
to:
PC-15524
Changed line 228 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 230 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 232 from:
18.3
to:
18.3.6
Changed line 236 from:
18.3.7
to:
18.3.8
Changed line 239 from:
PC-14851
to:
PC-15206
Changed line 241 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 243 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 245 from:
18.2.5
to:
18.3
Changed line 252 from:
PC-15220
to:
PC-14851
Changed lines 254-255 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 256 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 258-260 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 262-263 from:
Jan 26\\
2019
to:
18.3.7
Changed line 265 from:
PC-15179
to:
PC-15220
Changed lines 267-268 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 270 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 273 from:
Jan 31\\
to:
Jan 23\\
Changed lines 278-279 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 282 from:
PC-14841
to:
PC-15179
Changed line 284 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 286 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 288-290 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 294-295 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 298 from:
PC-15040
to:
PC-14841
Changed lines 300-301 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 304 from:
18.3.2
to:
18.2.3
Changed line 308 from:
19.0.0
to:
18.3.3
Changed line 311 from:
PC-14874
to:
PC-15040
Changed lines 313-315 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 316 from:
18.2.6
to:
18.3.2
Changed line 320 from:
18.3.2
to:
19.0.0
Changed line 323 from:
PC-14600
to:
PC-14874
Changed lines 325-326 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 329 from:
All
to:
18.2.6
Changed line 336 from:
PC-14580
to:
PC-14600
Changed lines 338-340 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 345-346 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 348 from:
PC-14526
to:
PC-14580
Changed line 350 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 352 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 354 from:
18.2.4
to:
All
Changed lines 358-359 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 362 from:
PC-14525
to:
PC-14526
Changed line 364 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 366 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 368 from:
18.1
to:
18.2.4
Changed lines 372-373 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 375 from:
PC-14440
to:
PC-14525
Changed line 377 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 379 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 381 from:
18.2.3
to:
18.1
Changed lines 385-386 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 389-390 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 391 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 393 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 395 from:
18.0.5
to:
18.2.3
Changed line 399 from:
19.0.0
to:
18.2.6
Changed lines 402-403 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 405 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 407 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 409 from:
N/A
to:
18.0.5
Changed line 413 from:
18.3.6
to:
19.0.0
Changed line 416 from:
PC-14295
to:
PC-13923
Changed line 418 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 420 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 422 from:
18.2.0
to:
N/A
Changed line 426 from:
18.2.4
to:
18.3.6
Changed line 429 from:
PC-14220
to:
PC-14295
Changed line 431 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 433 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 435 from:
18.1.4
to:
18.2.0
Changed line 439 from:
18.2.3
to:
18.2.4
Changed line 442 from:
PC-14161
to:
PC-14220
Changed line 444 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 446 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 448 from:
MF 18.2.0
to:
18.1.4
Changed line 452 from:
18.2.1
to:
18.2.3
Changed line 455 from:
PC-14091
to:
PC-14161
Changed line 457 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 459 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 461-463 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 465:
18.2.1
Changed line 468 from:
PC-13934
to:
PC-14091
Changed line 470 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 472 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 474-476 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 477:
18.2.3
Changed line 480 from:
BA-1863
to:
PC-13934
Changed line 482 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 484 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed line 486 from:
Nov 2018
to:
18.2
Changed line 490 from:
18.3
to:
18.2.3
Changed line 493 from:
PC-13687
to:
BA-1863
Changed line 495 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 497 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed line 499 from:
18.1.1
to:
Nov 2018
Changed line 503 from:
18.1.2
to:
18.3
Changed line 506 from:
PC-13542
to:
PC-13687
Changed line 508 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 510 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 512 from:
18.0.4
to:
18.1.1
Changed line 516 from:
18.1.3
to:
18.1.2
Changed line 519 from:
PC-13437
to:
PC-13542
Changed line 521 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 523 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 526-527 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 529:
18.1.3
Changed line 532 from:
PC-13311
to:
PC-13437
Changed line 534 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 536 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 538-542 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 541-542:
Chrome \\
67.0.3396.99
Changed line 544 from:
PC-13231
to:
PC-13311
Changed line 546 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 548 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 550-551 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 556-557 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 560 from:
PC-13037
to:
PC-13231
Changed line 562 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 564 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 566-567 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 571 from:
18.0.4
to:
18.0.3
Changed line 574 from:
PC-12987
to:
PC-13037
Changed line 576 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 578 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 580 from:
17.3.4
to:
All versions
Changed line 584 from:
18.0.5
to:
18.0.4
Changed line 587 from:
PC-13066
to:
PC-12987
Changed line 589 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 591 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 593 from:
18.0
to:
17.3.4
Changed line 600 from:
PC-12935
to:
PC-13066
Changed line 602 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 604 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 606 from:
All versions
to:
18.0
Changed line 610 from:
17.4.4
to:
18.0.5
Changed line 613 from:
PC-12243
to:
PC-12935
Changed lines 615-617 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 623 from:
17.4.3
to:
17.4.4
Changed line 626 from:
PC-12505
to:
PC-12243
Changed lines 628-631 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 631-632 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 634:
17.4.3
Changed line 637 from:
PC-12292
to:
PC-12505
Changed lines 639-642 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 644-649 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 647-650:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 650 from:
PC-12290
to:
PC-12292
Changed lines 652-654 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 661-664 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 667 from:
PC-12181
to:
PC-12290
Changed line 669 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 671 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 673-674 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 680-681 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 686 from:
PC-12173
to:
PC-12181
Changed line 688 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 690 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 692-696 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 697-700 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 701 from:
PC-11381
to:
PC-12173
Changed line 703 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 705 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 707-710 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 714-717 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 720 from:
PC-10959
to:
PC-11381
Changed line 722 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 724 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 726-729 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 733-748:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 784-812:


[[#ipc-16458]]

\\
\\

!!!PC-16458: For customers who have enabled the LPD Service and are actively using it, ''and'' are using PaperCut build 19.1.0 or later, the IP address of the job gets included in the PaperCut username.

This can cause issues if you're expecting to track jobs based on the username e.g. 'tim' - rather than the username and the IP address as it appears in the print queue e.g. 'tim (10.1.10.13)'.

If you are using the [[https://www.papercut.com/kb/Main/PaperCutLPDService|PaperCut LPD Service]] you can workaround this issue by:
#Make sure that you're using the latest LPD Service version, by running the installer in @@[app-path]\providers\lpd\win\pc-lpd-installer.exe@@
#Edit the LPD Service config file: @@[app-path]\PaperCut LPD Service\pc-lpd.config@@
#Add the line @@[=RemoveHostAddress=] = true@@ (and save the config file)
#'''''Restart''''' the LPD Service

This will remove the IP address from the username - both in the Print Queue view and also from the PaperCut logs - so that tracking against the usual username e.g. 'tim'  will continue. This method strips out the IP address at the LPD Service level.

If you're using the Microsoft LPD Service - or if you still want the IP address to show in the username at the OS level for other reasons (other integrations or workflows), there is also an alternative workaround:
#Log into the PaperCut admin interface
#Go to the Options tab
#Go to the Config Editor (Advanced) action
#Search for the @@system.normalize-network-username-regex@@ config key
#Enter a value of @@^([^\s]+)@@ and then click 'update'

This second workaround is taken from Example 5 on the [[https://www.papercut.com/kb/Main/NormalizingUsernamesFromPrintUsage|Normalizing Usernames]] KB article.

This will mean that the username in the print queue is untouched - however when PaperCut receives the job for tracking, it strips out the IP address at the App Server level.
August 20, 2019, at 01:35 AM by timg - Update on Payment Gateway Documentation - ZD-918583
Changed lines 52-53 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 56-57 from:
update
to:
update\\
19.1.1
Added lines 806-807:

'''Update:''' this has now been clarified within the config files included with the latest version of the payment gateway.
August 20, 2019, at 01:02 AM by timg - Updated following 19.1.1 release
Changed lines 65-66 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 68:
19.1.1
Changed lines 78-79 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 81-84 from:
Planned for\\
19.1.0\\
Workaround\\
available
to:
19.1.1
Changed lines 206-207 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 209:
19.0.4
Changed lines 817-819 from:
If your [=TouchNet OneCard=] VIP gateway is configured for account types of @@track2Data@@  then you will experience balance and transaction failures on those accounts. This is still under investigation. Please contact PaperCut Support if you think you are experiencing this problem

to:
If your [=TouchNet OneCard=] VIP gateway is configured for account types of @@track2Data@@  then you will experience balance and transaction failures on those accounts.

Note that this has now been resolved in 19.1.1


Changed line 842 from:
If you are unsure if this is the problem with your server or adding this does not resolve the problem after a server restart please [[https://support.papercut.com|contact us]] and we'll help to find the performance problem.
to:
This has now also been resolved in 19.1.1.
August 16, 2019, at 02:05 AM by timg - Added PC-16414: Font color on the input fields on a Release Station gets customized incorrectly
Changed line 33 from:
ZD-918583
to:
PC-16414
Changed lines 35-36 from:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
to:
Font color on the input fields on a Release Station gets customized to the font color of the non-input text\\
[[#ipc-16414| More info...]]
Changed lines 39-41 from:
(:cell class=resolved :)
Resolved in\\
documentation
to:
(:cell class=unresolved :)
Open
Changed lines 42-43 from:
Next version of PaperCut
to:
Hot fix\\
available
Changed line 46 from:
PC-16334
to:
ZD-918583
Changed lines 48-49 from:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#izd-918583| More info...]]
Changed lines 53-54 from:
Under\\
investigation
to:
Open
Changed lines 55-56 from:
TBA
to:
Documentation\\
update
Changed line 59 from:
PC-16244
to:
PC-16334
Changed lines 61-63 from:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
\\
[[#ipc-16244| More info...]]
to:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334| More info...]]
Changed lines 65-66 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Deleted line 67:
Next version of PaperCut
Changed line 70 from:
PC-15889
to:
PC-16244
Changed line 72 from:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
to:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
Changed line 74 from:
[[#ipc-15889| More info...]]
to:
[[#ipc-16244| More info...]]
Changed lines 76-78 from:
19.0.4
(:cell class=resolved :)
Resolved
to:
19.0.0
(:cell class=unresolved :)
Open
Changed lines 80-83 from:
19.0.5
to:
Planned for\\
19.1.0\\
Workaround\\
available
Changed line 86 from:
PC-15713
to:
PC-15889
Changed line 88 from:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
to:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
Changed line 90 from:
[[#ipc-15713| More info...]]
to:
[[#ipc-15889| More info...]]
Changed line 92 from:
19.0.0
to:
19.0.4
Changed line 96 from:
19.0.4
to:
19.0.5
Changed line 99 from:
PC-15736
to:
PC-15713
Changed line 101 from:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
to:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time
Changed line 103 from:
[[#ipc-15736| More info...]]
to:
[[#ipc-15713| More info...]]
Changed line 109 from:
19.0.3
to:
19.0.4
Changed line 112 from:
ACA-803
to:
PC-15736
Changed line 114 from:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
to:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
Changed line 116 from:
[[#iaca-803| More info...]]
to:
[[#ipc-15736| More info...]]
Changed line 125 from:
PC-15711
to:
ACA-803
Changed line 127 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 129 from:
[[#ipc-15711| More info...]]
to:
[[#iaca-803| More info...]]
Changed lines 132-133 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 135 from:
Workaround
to:
19.0.3
Changed line 138 from:
PC-15712
to:
PC-15711
Changed line 140 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
Changed line 142 from:
[[#ipc-15712| More info...]]
to:
[[#ipc-15711| More info...]]
Changed lines 145-146 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 148 from:
19.0.3
to:
Workaround
Changed line 151 from:
PC-15617
to:
PC-15712
Changed lines 153-155 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 157-158 from:
macOS\\
10
.13.4
to:
19.0.0
Changed lines 161-162 from:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
to:
19.0.3
Changed line 164 from:
PC-15699
to:
PC-15617
Changed lines 166-168 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 168-169 from:
19.0.0
to:
macOS\\
10
.13.4
Changed lines 173-174 from:
19.0.3
to:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 177 from:
PC-15674
to:
PC-15699
Changed line 179 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 181 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed line 183 from:
19.0.1
to:
19.0.0
Changed line 187 from:
19.0.2
to:
19.0.3
Changed line 190 from:
ACA-548
to:
PC-15674
Changed lines 192-194 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed lines 196-198 from:
18.3
(:cell class=unresolved :)
Open
to:
19.0.1
(:cell class=resolved :)
Resolved
Added line 200:
19.0.2
Changed line 203 from:
PC-15524
to:
ACA-548
Changed lines 205-207 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed lines 207-209 from:
18.3.6
(:cell class=resolved :)
Resolved
to:
18.3
(:cell class=unresolved :)
Open
Deleted line 210:
18.3.8
Changed line 213 from:
PC-15206
to:
PC-15524
Changed line 215 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 217 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 219 from:
18.3
to:
18.3.6
Changed line 223 from:
18.3.7
to:
18.3.8
Changed line 226 from:
PC-14851
to:
PC-15206
Changed line 228 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 230 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 232 from:
18.2.5
to:
18.3
Changed line 239 from:
PC-15220
to:
PC-14851
Changed lines 241-242 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 243 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 245-247 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 249-250 from:
Jan 26\\
2019
to:
18.3.7
Changed line 252 from:
PC-15179
to:
PC-15220
Changed lines 254-255 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 257 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 260 from:
Jan 31\\
to:
Jan 23\\
Changed lines 265-266 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 269 from:
PC-14841
to:
PC-15179
Changed line 271 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 273 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 275-277 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 281-282 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 285 from:
PC-15040
to:
PC-14841
Changed lines 287-288 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 291 from:
18.3.2
to:
18.2.3
Changed line 295 from:
19.0.0
to:
18.3.3
Changed line 298 from:
PC-14874
to:
PC-15040
Changed lines 300-302 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 303 from:
18.2.6
to:
18.3.2
Changed line 307 from:
18.3.2
to:
19.0.0
Changed line 310 from:
PC-14600
to:
PC-14874
Changed lines 312-313 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 316 from:
All
to:
18.2.6
Changed line 323 from:
PC-14580
to:
PC-14600
Changed lines 325-327 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 332-333 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 335 from:
PC-14526
to:
PC-14580
Changed line 337 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 339 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 341 from:
18.2.4
to:
All
Changed lines 345-346 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 349 from:
PC-14525
to:
PC-14526
Changed line 351 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 353 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 355 from:
18.1
to:
18.2.4
Changed lines 359-360 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 362 from:
PC-14440
to:
PC-14525
Changed line 364 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 366 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 368 from:
18.2.3
to:
18.1
Changed lines 372-373 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 376-377 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 378 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 380 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 382 from:
18.0.5
to:
18.2.3
Changed line 386 from:
19.0.0
to:
18.2.6
Changed lines 389-390 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 392 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 394 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 396 from:
N/A
to:
18.0.5
Changed line 400 from:
18.3.6
to:
19.0.0
Changed line 403 from:
PC-14295
to:
PC-13923
Changed line 405 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 407 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 409 from:
18.2.0
to:
N/A
Changed line 413 from:
18.2.4
to:
18.3.6
Changed line 416 from:
PC-14220
to:
PC-14295
Changed line 418 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 420 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 422 from:
18.1.4
to:
18.2.0
Changed line 426 from:
18.2.3
to:
18.2.4
Changed line 429 from:
PC-14161
to:
PC-14220
Changed line 431 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 433 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 435 from:
MF 18.2.0
to:
18.1.4
Changed line 439 from:
18.2.1
to:
18.2.3
Changed line 442 from:
PC-14091
to:
PC-14161
Changed line 444 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 446 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 448-450 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 452:
18.2.1
Changed line 455 from:
PC-13934
to:
PC-14091
Changed line 457 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 459 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 461-463 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 464:
18.2.3
Changed line 467 from:
BA-1863
to:
PC-13934
Changed line 469 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 471 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed line 473 from:
Nov 2018
to:
18.2
Changed line 477 from:
18.3
to:
18.2.3
Changed line 480 from:
PC-13687
to:
BA-1863
Changed line 482 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 484 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed line 486 from:
18.1.1
to:
Nov 2018
Changed line 490 from:
18.1.2
to:
18.3
Changed line 493 from:
PC-13542
to:
PC-13687
Changed line 495 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 497 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 499 from:
18.0.4
to:
18.1.1
Changed line 503 from:
18.1.3
to:
18.1.2
Changed line 506 from:
PC-13437
to:
PC-13542
Changed line 508 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 510 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 513-514 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 516:
18.1.3
Changed line 519 from:
PC-13311
to:
PC-13437
Changed line 521 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 523 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 525-529 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 528-529:
Chrome \\
67.0.3396.99
Changed line 531 from:
PC-13231
to:
PC-13311
Changed line 533 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 535 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 537-538 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 543-544 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 547 from:
PC-13037
to:
PC-13231
Changed line 549 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 551 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 553-554 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 558 from:
18.0.4
to:
18.0.3
Changed line 561 from:
PC-12987
to:
PC-13037
Changed line 563 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 565 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 567 from:
17.3.4
to:
All versions
Changed line 571 from:
18.0.5
to:
18.0.4
Changed line 574 from:
PC-13066
to:
PC-12987
Changed line 576 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 578 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 580 from:
18.0
to:
17.3.4
Changed line 587 from:
PC-12935
to:
PC-13066
Changed line 589 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 591 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 593 from:
All versions
to:
18.0
Changed line 597 from:
17.4.4
to:
18.0.5
Changed line 600 from:
PC-12243
to:
PC-12935
Changed lines 602-604 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 610 from:
17.4.3
to:
17.4.4
Changed line 613 from:
PC-12505
to:
PC-12243
Changed lines 615-618 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 618-619 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 621:
17.4.3
Changed line 624 from:
PC-12292
to:
PC-12505
Changed lines 626-629 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 631-636 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 634-637:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 637 from:
PC-12290
to:
PC-12292
Changed lines 639-641 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 648-651 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 654 from:
PC-12181
to:
PC-12290
Changed line 656 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 658 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 660-661 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 667-668 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 673 from:
PC-12173
to:
PC-12181
Changed line 675 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 677 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 679-683 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 684-687 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 688 from:
PC-11381
to:
PC-12173
Changed line 690 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 692 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 694-697 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 701-704 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 707 from:
PC-10959
to:
PC-11381
Changed line 709 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 711 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 713-716 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 720-735:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 771-785:


[[#ipc-16414]]

\\
\\

!!!PC-16414: Font color on the input fields on a Release Station gets customized to the font color of the non-input text

When customising the Release Station software (e.g. using the ''second'' Step 1 from the [[https://www.papercut.com/support/resources/manuals/ng-mf/releasestation/topics/release-station-install-windows.html|Installing the Release Station]] article), if you're using the '''''font-color''''' customization to change the font color of text, you'll find that prior to 19.x, this did not impact the input fields (they would remain black text on the white input box background).

However since 19.0, that customization now impacts the input field text - for example if you're running 19.0.1 and you have customized the release station to use grey text, you'll find that the input box (e.g. username and password) text will also be grey.

We're hoping to fix this in the next release of PaperCut - in the meantime we have a hot fix if required!

August 12, 2019, at 12:03 AM by Ryan Reichenberg - Authorize SHA-256 should be 512
August 12, 2019, at 12:03 AM by Ryan Reichenberg - Authorize SHA-256 should be 512
Changed lines 1049-1050 from:
->Authorize.Net is phasing out the MD5 based transHash element in favor of the SHA-256 based transHashSHA2. The setting in the Merchant Interface which controls the MD5 Hash option will be removed by the end of January 2019, and the transHash element will stop returning values from '''March 14,2019''' according to their support site above.
to:
->Authorize.Net is phasing out the MD5 based transHash element in favor of the SHA-512 based transHashSHA2. The setting in the Merchant Interface which controls the MD5 Hash option will be removed by the end of January 2019, and the transHash element will stop returning values from '''March 14,2019''' according to their support site above.
Changed lines 1053-1055 from:
PaperCut will support the new SHA-256 signature with the '''updated Payment Gateway module'''. This build is for new SHA2 key hashing changes for Authorize.Net Payment gateway. Though this build will support both SHA2 and existing MD5 keys, we highly recommend that you obtain the new 'Signature Key' from the Authorize.Net Merchant Interface, as Authorize.Net will stop processing MD5 hash key by '''March 14,2019''' according to their support site above.

'''''Please ensure that you switch to the new SHA-256 signature prior to this date'''''
to:
PaperCut will support the new SHA-512 signature with the '''updated Payment Gateway module'''. This build is for new SHA2 key hashing changes for Authorize.Net Payment gateway. Though this build will support both SHA2 and existing MD5 keys, we highly recommend that you obtain the new 'Signature Key' from the Authorize.Net Merchant Interface, as Authorize.Net will stop processing MD5 hash key by '''March 14,2019''' according to their support site above.

'''''Please ensure that you switch to the new SHA-512 signature prior to this date'''''
August 07, 2019, at 01:24 AM by Priyanka - Updated the link for Job Ticketing Known issues page
August 07, 2019, at 01:24 AM by Priyanka - Updated the link for Job Ticketing Known issues page
Changed line 11 from:
*[[https://www.papercut.com/support/resources/manuals/job-ticketing/jobticketing/menu/print-room-known-issues.html|Job Ticketing]]
to:
*[[https://www.papercut.com/kb/Main/JobTicketingKnownIssue|Job Ticketing]]
August 02, 2019, at 04:53 AM by timg - Formatting
Changed lines 768-776 from:
Make sure your @@vend-money-url@@  setting ends with @@/transactions/onecard/vendmoney/process@@  and  @@balance-inquiry-url@@ setting ends with @@/transactions/onecard/inquiry/process@@. Then restart your PaperCut MF/NG server.
to:
Make sure your '''vend-money-url''' setting ends with @@/transactions/onecard/vendmoney/process@@  and '''balance-inquiry-url''' setting ends with @@/transactions/onecard/inquiry/process@@.

For example:

@@touchnet-onecard.vend-money-url=https://www.test.com/api/transactions/onecard/vendmoney/process@@

@@touchnet-onecard.balance-inquiry-url=https://www.test.com/api/transactions/onecard/inquiry/process@@

Then restart your PaperCut MF/NG server.
August 02, 2019, at 04:03 AM by timg - Formatting
Changed line 33 from:
PC-16244
to:
ZD-918583
Changed line 36 from:
[[#ipc-16334-1| More info...]]
to:
[[#izd-918583| More info...]]
Changed lines 40-41 from:
Resolved via documentation
to:
Resolved in\\
documentation
Changed line 46 from:
PC-16244
to:
PC-16334
Changed lines 52-53 from:
(:cell class=resolved :)
Under investigation
to:
(:cell class=unresolved :)
Under\\
investigation
Changed lines 758-759 from:
[[#ipc-16244-1]]
to:
[[#izd-918583]]
Changed line 763 from:
!!!PC-16334: TouchNet Onecard VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect . 
to:
!!!ZD-918583: [=TouchNet OneCard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect . 
Changed lines 766-768 from:
We have seen several users who have not configured the above URL configuration settings in the TouchNet properties file correctly. Make sure your @@vend-money-url@@  setting ends with @@/transactions/onecard/vendmoney/process@@  and  @@balance-inquiry-url@@ setting ends with @@/transactions/onecard/inquiry/process@@. Then restart your PaperCut MF/NG server

to:
We have seen several users who have not configured the above URL settings in the [=TouchNet OneCard=] properties file correctly.

Make sure your @@vend-money-url@@  setting ends with @@/transactions/onecard/vendmoney/process@@  and  @@balance-inquiry-url@@ setting ends with @@/transactions/onecard/inquiry/process@@. Then restart your PaperCut MF/NG server.

Changed lines 773-774 from:
[[#ipc-16244]]
to:
[[#ipc-16334]]
Changed line 778 from:
!!!PC-16334: TouchNet Onecard VIP payment gateway users who are using track 2 card lookup  are experiencing problems
to:
!!!PC-16334: [=TouchNet OneCard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems
Changed line 781 from:
If your TouchNet OneCard VIP gateway is configured for account types of @@track2Data@@  then you will experience balance and transaction failures on those accounts. This is still under investigation. Please contact PaperCut Support if you think you are experiencing this problem
to:
If your [=TouchNet OneCard=] VIP gateway is configured for account types of @@track2Data@@  then you will experience balance and transaction failures on those accounts. This is still under investigation. Please contact PaperCut Support if you think you are experiencing this problem
Changed line 35 from:
TouchNet Onecard VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
to:
[=TouchNet Onecard=] VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
Changed line 47 from:
TouchNet Onecard VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
to:
[=TouchNet Onecard=] VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
August 02, 2019, at 03:46 AM by Alec - Add TouchNet OneCard issues
Changed lines 35-37 from:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
\\
[[#ipc-16244| More info...]]
to:
TouchNet Onecard VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect \\
[[#ipc-16334-1| More info...]]
Changed line 40 from:
Resolved
to:
Resolved via documentation
Changed line 45 from:
PC-15889
to:
PC-16244
Changed lines 47-49 from:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
\\
[[#ipc-15889
| More info...]]
to:
TouchNet Onecard VIP payment gateway users who are using track 2 card lookup  are experiencing problems\\
[[#ipc-16334|
More info...]]
Changed line 50 from:
19.0.4
to:
19.0.0
Changed line 52 from:
Resolved
to:
Under investigation
Changed line 54 from:
19.0.5
to:
TBA
Changed line 57 from:
PC-15713
to:
PC-16244
Changed line 59 from:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
to:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
Changed line 61 from:
[[#ipc-15713| More info...]]
to:
[[#ipc-16244| More info...]]
Changed line 67 from:
19.0.4
to:
Next version of PaperCut
Changed line 70 from:
PC-15736
to:
PC-15889
Changed line 72 from:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way.
to:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
Changed line 74 from:
[[#ipc-15736| More info...]]
to:
[[#ipc-15889| More info...]]
Changed line 76 from:
19.0.0
to:
19.0.4
Changed line 80 from:
19.0.3
to:
19.0.5
Changed line 83 from:
ACA-803
to:
PC-15713
Changed line 85 from:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
to:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
Changed line 87 from:
[[#iaca-803| More info...]]
to:
[[#ipc-15713| More info...]]
Changed line 93 from:
19.0.3
to:
19.0.4
Changed line 96 from:
PC-15711
to:
PC-15736
Changed line 98 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way.
Changed line 100 from:
[[#ipc-15711| More info...]]
to:
[[#ipc-15736| More info...]]
Changed lines 103-104 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 106 from:
Workaround
to:
19.0.3
Changed line 109 from:
PC-15712
to:
ACA-803
Changed line 111 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 113 from:
[[#ipc-15712| More info...]]
to:
[[#iaca-803| More info...]]
Changed line 122 from:
PC-15617
to:
PC-15711
Changed lines 124-126 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
\\
[[#ipc-15711| More info...]]
Changed lines 128-131 from:
macOS\\
10
.13.4
(:cell class=resolved :)
Resolved
to:
19.0.0
(:cell class=unresolved :)
Open
Changed lines 132-133 from:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
to:
Workaround
Changed line 135 from:
PC-15699
to:
PC-15712
Changed line 137 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
Changed line 139 from:
[[#ipc-15699| More info...]]
to:
[[#ipc-15712| More info...]]
Changed line 148 from:
PC-15674
to:
PC-15617
Changed lines 150-152 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 152-153 from:
19.0.1
to:
macOS\\
10
.13.4
Changed lines 157-158 from:
19.0.2
to:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 161 from:
ACA-548
to:
PC-15699
Changed lines 163-165 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
Changed lines 167-169 from:
18.3
(:cell class=unresolved :)
Open
to:
19.0.0
(:cell class=resolved :)
Resolved
Added line 171:
19.0.3
Changed line 174 from:
PC-15524
to:
PC-15674
Changed line 176 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
Changed line 178 from:
[[#ipc-15524| More info...]]
to:
[[#ipc-15674| More info...]]
Changed line 180 from:
18.3.6
to:
19.0.1
Changed line 184 from:
18.3.8
to:
19.0.2
Changed line 187 from:
PC-15206
to:
ACA-548
Changed lines 189-191 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
\\
[[#ipc-15206| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed lines 192-193 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Deleted line 194:
18.3.7
Changed line 197 from:
PC-14851
to:
PC-15524
Changed line 199 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 201 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 203 from:
18.2.5
to:
18.3.6
Changed line 207 from:
18.3.7
to:
18.3.8
Changed line 210 from:
PC-15220
to:
PC-15206
Changed lines 212-213 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 214 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-15206| More info...]]
Changed lines 216-218 from:
From\\
Jan 23\\
2019
to:
18.3
Changed lines 220-221 from:
Jan 26\\
2019
to:
18.3.7
Changed line 223 from:
PC-15179
to:
PC-14851
Changed line 225 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 227 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 229-231 from:
From\\
Jan 31\\
2019
to:
18.2.5
Changed lines 233-234 from:
18.3.7\\
'''Action required'''
to:
18.3.7
Changed line 236 from:
PC-14841
to:
PC-15220
Changed lines 238-239 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 241 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15220| More info...]]
Changed lines 243-245 from:
18.2.3
to:
From\\
Jan 23\\
2019
Changed lines 249-250 from:
18.3.3
to:
Jan 26\\
2019
Changed line 253 from:
PC-15040
to:
PC-15179
Changed lines 255-256 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Authorize.Net is phasing out MD5 based transHash support
\\
[[#ipc-15179| More info...]]
Changed lines 259-261 from:
18.3.2
to:
From\\
Jan 31\\
2019
Changed lines 265-266 from:
19.0.0
to:
18.3.7\\
'''Action required'''
Changed line 269 from:
PC-14874
to:
PC-14841
Changed line 271 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
Changed line 273 from:
[[#i14874| More info...]]
to:
[[#ipc-14841| More info...]]
Changed line 275 from:
18.2.6
to:
18.2.3
Changed line 279 from:
18.3.2
to:
18.3.3
Changed line 282 from:
PC-14600
to:
PC-15040
Changed lines 284-285 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 287 from:
All
to:
18.3.2
Changed line 291 from:
18.3.2
to:
19.0.0
Changed line 294 from:
PC-14580
to:
PC-14874
Changed line 296 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
Changed line 298 from:
[[#i14580| More info...]]
to:
[[#i14874| More info...]]
Changed line 300 from:
All
to:
18.2.6
Changed lines 304-305 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 307 from:
PC-14526
to:
PC-14600
Changed lines 309-311 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
\\
[[#i14526| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed line 312 from:
18.2.4
to:
All
Changed line 316 from:
18.2.5
to:
18.3.2
Changed line 319 from:
PC-14525
to:
PC-14580
Changed line 321 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 323 from:
[[#i14525| More info...]]
to:
[[#i14580| More info...]]
Changed line 325 from:
18.1
to:
All
Changed lines 329-330 from:
19.0.0\\
[[#i14525| More info...]]
to:
Config change\\
[[#i14580| More info...]]
Changed line 333 from:
PC-14440
to:
PC-14526
Changed line 335 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 337 from:
[[#i14440| More info...]]
to:
[[#i14526| More info...]]
Changed line 339 from:
18.2.3
to:
18.2.4
Changed line 343 from:
18.2.6
to:
18.2.5
Changed lines 346-347 from:
PC-14214 \\
(was 13625)
to:
PC-14525
Changed line 348 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 350 from:
[[#i13625| More info...]]
to:
[[#i14525| More info...]]
Changed line 352 from:
18.0.5
to:
18.1
Changed lines 356-357 from:
19.0.0
to:
19.0.0\\
[[#i14525| More info...]]
Changed line 360 from:
PC-13923
to:
PC-14440
Changed line 362 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 364 from:
[[#i13923| More info...]]
to:
[[#i14440| More info...]]
Changed line 366 from:
N/A
to:
18.2.3
Changed line 370 from:
18.3.6
to:
18.2.6
Changed lines 373-374 from:
PC-14295
to:
PC-14214 \\
(was 13625)
Changed line 376 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 378 from:
[[#i14295| More info...]]
to:
[[#i13625| More info...]]
Changed line 380 from:
18.2.0
to:
18.0.5
Changed line 384 from:
18.2.4
to:
19.0.0
Changed line 387 from:
PC-14220
to:
PC-13923
Changed line 389 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 391 from:
[[#i14220| More info...]]
to:
[[#i13923| More info...]]
Changed line 393 from:
18.1.4
to:
N/A
Changed line 397 from:
18.2.3
to:
18.3.6
Changed line 400 from:
PC-14161
to:
PC-14295
Changed line 402 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 404 from:
[[#i14161| More info...]]
to:
[[#i14295| More info...]]
Changed line 406 from:
MF 18.2.0
to:
18.2.0
Changed line 410 from:
18.2.1
to:
18.2.4
Changed line 413 from:
PC-14091
to:
PC-14220
Changed line 415 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 417 from:
[[#i14091| More info...]]
to:
[[#i14220| More info...]]
Changed lines 419-421 from:
14.x or earlier
(
:cell class=unresolved :)
Workaround
to:
18.1.4
(:cell class=resolved
:)
Resolved
Added line 423:
18.2.3
Changed line 426 from:
PC-13934
to:
PC-14161
Changed line 428 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 430 from:
[[#i13934| More info...]]
to:
[[#i14161| More info...]]
Changed line 432 from:
18.2
to:
MF 18.2.0
Changed line 436 from:
18.2.3
to:
18.2.1
Changed line 439 from:
BA-1863
to:
PC-14091
Changed line 441 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 443 from:
[[#i1863| More info...]]
to:
[[#i14091| More info...]]
Changed lines 445-447 from:
Nov 2018
(:cell class=resolved :)
Resolved
to:
14.x or earlier
(:cell class=unresolved :)
Workaround
Deleted line 448:
18.3
Changed line 451 from:
PC-13687
to:
PC-13934
Changed line 453 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 455 from:
[[#i13687| More info...]]
to:
[[#i13934| More info...]]
Changed line 457 from:
18.1.1
to:
18.2
Changed line 461 from:
18.1.2 
to:
18.2.3
Changed line 464 from:
PC-13542
to:
BA-1863
Changed line 466 from:
Google Cloud Print status stuck as "Initializing"
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 468 from:
[[#i13542| More info...]]
to:
[[#i1863| More info...]]
Changed line 470 from:
18.0.4
to:
Nov 2018
Changed line 474 from:
18.1.3
to:
18.3
Changed line 477 from:
PC-13437
to:
PC-13687
Changed line 479 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 481 from:
[[#i13437| More info...]]
to:
[[#i13687| More info...]]
Changed lines 483-485 from:
18.0.4
(:cell class=unresolved :)
Open
to:
18.1.1
(:cell class=resolved :)
Resolved
Added line 487:
18.1.2
Changed line 490 from:
PC-13311
to:
PC-13542
Changed line 492 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
Google Cloud Print status stuck as "Initializing"
Changed line 494 from:
[[#i13311| More info...]]
to:
[[#i13542| More info...]]
Changed lines 496-498 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
to:
18.0.4
Changed lines 500-501 from:
Chrome \\
67
.0.3396.99
to:
18.1.3
Changed line 503 from:
PC-13231
to:
PC-13437
Changed line 505 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 507 from:
[[#i13231| More info...]]
to:
[[#i13437| More info...]]
Changed lines 509-512 from:
MF 18.0.2 \\
(Build 42955
)
(:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved :
)
Open
Deleted line 512:
18.0.3
Changed line 515 from:
PC-13037
to:
PC-13311
Changed line 517 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Users color selection ignored when printing from the Chrome browser on Windows 
Changed line 519 from:
[[#i13037| More info...]]
to:
[[#i13311| More info...]]
Changed lines 521-522 from:
All versions
(:cell
class=resolved:)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
(:cell
class=resolved :)
Changed lines 527-528 from:
18.0.4
to:
Chrome \\
67
.0.3396.99
Changed line 531 from:
PC-12987
to:
PC-13231
Changed line 533 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 535 from:
[[#i12987| More info...]]
to:
[[#i13231| More info...]]
Changed lines 537-538 from:
17.3.4
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 542 from:
18.0.5
to:
18.0.3
Changed line 545 from:
PC-13066
to:
PC-13037
Changed line 547 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 549 from:
[[#i13066| More info...]]
to:
[[#i13037| More info...]]
Changed line 551 from:
18.0
to:
All versions
Changed line 555 from:
18.0.5
to:
18.0.4
Changed line 558 from:
PC-12935
to:
PC-12987
Changed line 560 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 562 from:
[[#i12935| More info...]]
to:
[[#i12987| More info...]]
Changed line 564 from:
All versions
to:
17.3.4
Changed line 568 from:
17.4.4
to:
18.0.5
Changed line 571 from:
PC-12243
to:
PC-13066
Changed lines 573-575 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
\\
[[#i13066| More info...]]
Changed line 577 from:
All versions
to:
18.0
Changed line 581 from:
17.4.3
to:
18.0.5
Changed line 584 from:
PC-12505
to:
PC-12935
Changed lines 586-587 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
Changed line 588 from:
[[#i12505| More info...]]
to:
[[#i12935| More info...]]
Changed lines 591-592 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 594:
17.4.4
Changed line 597 from:
PC-12292
to:
PC-12243
Changed line 599 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 601-604 from:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734)
to:
All versions
Changed lines 605-608 from:
MF 17.3.4 \\
(Build 41947)\\
NG 17
.3.4 \\
(Build 41948)
to:
17.4.3
Changed line 608 from:
PC-12290
to:
PC-12505
Changed lines 610-611 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
Changed line 613 from:
[[#i12290| More info...]]
to:
[[#i12505| More info...]]
Changed lines 615-620 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 618-621:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 621 from:
PC-12181
to:
PC-12292
Changed lines 623-625 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
\\
[[#i12181| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 625-626 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 632-633 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 638 from:
PC-12173
to:
PC-12290
Changed line 640 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 642 from:
[[#i12173| More info...]]
to:
[[#i12290| More info...]]
Changed lines 644-648 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved :)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Changed lines 651-652 from:
MF 17.3.3 (\\
Build 41828)\\
to:
MF 17.3.3 \\
(Build 41828)\\
Changed line 657 from:
PC-11381
to:
PC-12181
Changed line 659 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 661 from:
[[#i11381| More info...]]
to:
[[#i12181| More info...]]
Changed lines 663-667 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 668-671 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
[=RFIDeas=] \\
newest firmware
Changed line 672 from:
PC-10959
to:
PC-12173
Changed line 674 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 676 from:
[[#i10959| More info...]]
to:
[[#i12173| More info...]]
Changed lines 678-681 from:
MF 17.0.2
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Added lines 685-719:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-11381
(:cell class=description :)
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
\\
[[#i11381| More info...]]
(:cell :)
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:cell class=resolved :)
Resolved
(:cell :)
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 753-778:

----

[[#ipc-16244-1]]

\\
\\

!!!PC-16334: TouchNet Onecard VIP payment gateway users are experiencing problems because the vend-money-url and balance-inquiry-url values are incorrect . 
\\

We have seen several users who have not configured the above URL configuration settings in the TouchNet properties file correctly. Make sure your @@vend-money-url@@  setting ends with @@/transactions/onecard/vendmoney/process@@  and  @@balance-inquiry-url@@ setting ends with @@/transactions/onecard/inquiry/process@@. Then restart your PaperCut MF/NG server


----

[[#ipc-16244]]

\\
\\

!!!PC-16334: TouchNet Onecard VIP payment gateway users who are using track 2 card lookup  are experiencing problems
\\

If your TouchNet OneCard VIP gateway is configured for account types of @@track2Data@@  then you will experience balance and transaction failures on those accounts. This is still under investigation. Please contact PaperCut Support if you think you are experiencing this problem

July 26, 2019, at 10:28 AM by Shane Higgins - Added PC-16244 known issue
Changed line 33 from:
PC-15889
to:
PC-16244
Changed line 35 from:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
to:
Server Performance issues and database timeouts may occur with SQL server, when using the default database connection example.
Changed line 37 from:
[[#ipc-15889| More info...]]
to:
[[#ipc-16244| More info...]]
Changed line 39 from:
19.0.4
to:
19.0.0
Changed line 43 from:
19.0.5
to:
Next version of PaperCut
Changed line 46 from:
PC-15713
to:
PC-15889
Changed line 48 from:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
to:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
Changed line 50 from:
[[#ipc-15713| More info...]]
to:
[[#ipc-15889| More info...]]
Changed line 52 from:
19.0.0
to:
19.0.4
Changed line 56 from:
19.0.4
to:
19.0.5
Changed line 59 from:
PC-15736
to:
PC-15713
Changed line 61 from:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
to:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time
Changed line 63 from:
[[#ipc-15736| More info...]]
to:
[[#ipc-15713| More info...]]
Changed line 69 from:
19.0.3
to:
19.0.4
Changed line 72 from:
ACA-803
to:
PC-15736
Changed line 74 from:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
to:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
Changed line 76 from:
[[#iaca-803| More info...]]
to:
[[#ipc-15736| More info...]]
Changed line 85 from:
PC-15711
to:
ACA-803
Changed line 87 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 89 from:
[[#ipc-15711| More info...]]
to:
[[#iaca-803| More info...]]
Changed lines 92-93 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 95 from:
Workaround
to:
19.0.3
Changed line 98 from:
PC-15712
to:
PC-15711
Changed line 100 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
Changed line 102 from:
[[#ipc-15712| More info...]]
to:
[[#ipc-15711| More info...]]
Changed lines 105-106 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 108 from:
19.0.3
to:
Workaround
Changed line 111 from:
PC-15617
to:
PC-15712
Changed lines 113-115 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 117-118 from:
macOS\\
10
.13.4
to:
19.0.0
Changed lines 121-122 from:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
to:
19.0.3
Changed line 124 from:
PC-15699
to:
PC-15617
Changed lines 126-128 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 128-129 from:
19.0.0
to:
macOS\\
10
.13.4
Changed lines 133-134 from:
19.0.3
to:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 137 from:
PC-15674
to:
PC-15699
Changed line 139 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 141 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed line 143 from:
19.0.1
to:
19.0.0
Changed line 147 from:
19.0.2
to:
19.0.3
Changed line 150 from:
ACA-548
to:
PC-15674
Changed lines 152-154 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed lines 156-158 from:
18.3
(:cell class=unresolved :)
Open
to:
19.0.1
(:cell class=resolved :)
Resolved
Added line 160:
19.0.2
Changed line 163 from:
PC-15524
to:
ACA-548
Changed lines 165-167 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed lines 167-169 from:
18.3.6
(:cell class=resolved :)
Resolved
to:
18.3
(:cell class=unresolved :)
Open
Deleted line 170:
18.3.8
Changed line 173 from:
PC-15206
to:
PC-15524
Changed line 175 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 177 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 179 from:
18.3
to:
18.3.6
Changed line 183 from:
18.3.7
to:
18.3.8
Changed line 186 from:
PC-14851
to:
PC-15206
Changed line 188 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 190 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 192 from:
18.2.5
to:
18.3
Changed line 199 from:
PC-15220
to:
PC-14851
Changed lines 201-202 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 203 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 205-207 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 209-210 from:
Jan 26\\
2019
to:
18.3.7
Changed line 212 from:
PC-15179
to:
PC-15220
Changed lines 214-215 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 217 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 220 from:
Jan 31\\
to:
Jan 23\\
Changed lines 225-226 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 229 from:
PC-14841
to:
PC-15179
Changed line 231 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 233 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 235-237 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 241-242 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 245 from:
PC-15040
to:
PC-14841
Changed lines 247-248 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 251 from:
18.3.2
to:
18.2.3
Changed line 255 from:
19.0.0
to:
18.3.3
Changed line 258 from:
PC-14874
to:
PC-15040
Changed lines 260-262 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 263 from:
18.2.6
to:
18.3.2
Changed line 267 from:
18.3.2
to:
19.0.0
Changed line 270 from:
PC-14600
to:
PC-14874
Changed lines 272-273 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 276 from:
All
to:
18.2.6
Changed line 283 from:
PC-14580
to:
PC-14600
Changed lines 285-287 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 292-293 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 295 from:
PC-14526
to:
PC-14580
Changed line 297 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 299 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 301 from:
18.2.4
to:
All
Changed lines 305-306 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 309 from:
PC-14525
to:
PC-14526
Changed line 311 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 313 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 315 from:
18.1
to:
18.2.4
Changed lines 319-320 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 322 from:
PC-14440
to:
PC-14525
Changed line 324 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 326 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 328 from:
18.2.3
to:
18.1
Changed lines 332-333 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 336-337 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 338 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 340 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 342 from:
18.0.5
to:
18.2.3
Changed line 346 from:
19.0.0
to:
18.2.6
Changed lines 349-350 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 352 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 354 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 356 from:
N/A
to:
18.0.5
Changed line 360 from:
18.3.6
to:
19.0.0
Changed line 363 from:
PC-14295
to:
PC-13923
Changed line 365 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 367 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 369 from:
18.2.0
to:
N/A
Changed line 373 from:
18.2.4
to:
18.3.6
Changed line 376 from:
PC-14220
to:
PC-14295
Changed line 378 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 380 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 382 from:
18.1.4
to:
18.2.0
Changed line 386 from:
18.2.3
to:
18.2.4
Changed line 389 from:
PC-14161
to:
PC-14220
Changed line 391 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 393 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 395 from:
MF 18.2.0
to:
18.1.4
Changed line 399 from:
18.2.1
to:
18.2.3
Changed line 402 from:
PC-14091
to:
PC-14161
Changed line 404 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 406 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 408-410 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 412:
18.2.1
Changed line 415 from:
PC-13934
to:
PC-14091
Changed line 417 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 419 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 421-423 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 424:
18.2.3
Changed line 427 from:
BA-1863
to:
PC-13934
Changed line 429 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 431 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed line 433 from:
Nov 2018
to:
18.2
Changed line 437 from:
18.3
to:
18.2.3
Changed line 440 from:
PC-13687
to:
BA-1863
Changed line 442 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 444 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed line 446 from:
18.1.1
to:
Nov 2018
Changed line 450 from:
18.1.2
to:
18.3
Changed line 453 from:
PC-13542
to:
PC-13687
Changed line 455 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 457 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 459 from:
18.0.4
to:
18.1.1
Changed line 463 from:
18.1.3
to:
18.1.2
Changed line 466 from:
PC-13437
to:
PC-13542
Changed line 468 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 470 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 473-474 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 476:
18.1.3
Changed line 479 from:
PC-13311
to:
PC-13437
Changed line 481 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 483 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 485-489 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 488-489:
Chrome \\
67.0.3396.99
Changed line 491 from:
PC-13231
to:
PC-13311
Changed line 493 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 495 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 497-498 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 503-504 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 507 from:
PC-13037
to:
PC-13231
Changed line 509 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 511 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 513-514 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 518 from:
18.0.4
to:
18.0.3
Changed line 521 from:
PC-12987
to:
PC-13037
Changed line 523 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 525 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 527 from:
17.3.4
to:
All versions
Changed line 531 from:
18.0.5
to:
18.0.4
Changed line 534 from:
PC-13066
to:
PC-12987
Changed line 536 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 538 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 540 from:
18.0
to:
17.3.4
Changed line 547 from:
PC-12935
to:
PC-13066
Changed line 549 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 551 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 553 from:
All versions
to:
18.0
Changed line 557 from:
17.4.4
to:
18.0.5
Changed line 560 from:
PC-12243
to:
PC-12935
Changed lines 562-564 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 570 from:
17.4.3
to:
17.4.4
Changed line 573 from:
PC-12505
to:
PC-12243
Changed lines 575-578 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 578-579 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 581:
17.4.3
Changed line 584 from:
PC-12292
to:
PC-12505
Changed lines 586-589 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 591-596 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 594-597:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 597 from:
PC-12290
to:
PC-12292
Changed lines 599-601 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 608-611 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 614 from:
PC-12181
to:
PC-12290
Changed line 616 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 618 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 620-621 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 627-628 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 633 from:
PC-12173
to:
PC-12181
Changed line 635 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 637 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 639-643 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 644-647 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 648 from:
PC-11381
to:
PC-12173
Changed line 650 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 652 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 654-657 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 661-664 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 667 from:
PC-10959
to:
PC-11381
Changed line 669 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 671 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 673-676 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 680-695:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Changed lines 733-734 from:
[[#ipc-15889]]
to:
[[#ipc-16244]]
Changed lines 738-747 from:
!!!PC-15889: When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.

'''Update:''' this has now been resolved with the public 19.0.5 release.


----


[[#ipc-15713]]

to:
!!!PC-16244: Server Performance issues and database timeouts may occur with SQL server when using the default database connection example.
Added lines 740-757:

We have seen several users with external databases housed on SQL servers where connection timeouts and rollback issues are causing server stability and performance issues.
This behaviour stems from a difference between the previous SQL database driver (used in V18 and earlier) and the current driver (used in V19 onwards)
We've corrected this in an upcoming version of PaperCut, however there is a simple workaround that can be implemented in conjunction with a PaperCut server restart.

To implement the workaround please add the following to the end of your existing SQL connection statement

@@[=;socketTimeout=600000=]@@\\


If you are unsure if this is the problem with your server or adding this does not resolve the problem after a server restart please [[https://support.papercut.com|contact us]] and we'll help to find the performance problem.


----


[[#ipc-15889]]

Deleted lines 758-759:

!!!PC-15713: When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
Added lines 761-776:
!!!PC-15889: When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.

'''Update:''' this has now been resolved with the public 19.0.5 release.


----


[[#ipc-15713]]

\\
\\

!!!PC-15713: When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
\\

Changed line 1153 from:
@@database.url=[=jdbc:sqlserver://localhost:1433;databaseName=papercut=]@@\\
to:
@@database.url=[=jdbc:sqlserver://localhost:1433;databaseName=papercut;socketTimeout=600000=]@@\\
May 22, 2019, at 10:04 AM by timg - Shortest Known Issue ever... PC-15889 now resolved - 19.0.5
Changed lines 40-41 from:
(:cell class=unresolved :)
Unresolved
to:
(:cell class=resolved :)
Resolved
Deleted lines 42-44:
Aiming to fix\\
22 May\\
in\\
Changed line 727 from:
We're hoping to have this resolved in a 19.0.5 release asap. In the meantime, please [[https://support.papercut.com|contact support]] for a workaround.
to:
'''Update:''' this has now been resolved with the public 19.0.5 release.
May 22, 2019, at 07:28 AM by timg - Added PC-15889 - web print issue with PDFs since 19.0.4.
Changed line 33 from:
PC-15713
to:
PC-15889
Changed line 35 from:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
to:
When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.
Changed line 37 from:
[[#ipc-15713| More info...]]
to:
[[#ipc-15889| More info...]]
Deleted lines 38-41:
19.0.0
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 40-46:
(:cell class=unresolved :)
Unresolved
(:cell :)
Aiming to fix\\
22 May\\
in\\
19.0.5
Changed line 49 from:
PC-15736
to:
PC-15713
Changed line 51 from:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
to:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time
Changed line 53 from:
[[#ipc-15736| More info...]]
to:
[[#ipc-15713| More info...]]
Changed line 59 from:
19.0.3
to:
19.0.4
Changed line 62 from:
ACA-803
to:
PC-15736
Changed line 64 from:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
to:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
Changed line 66 from:
[[#iaca-803| More info...]]
to:
[[#ipc-15736| More info...]]
Changed line 75 from:
PC-15711
to:
ACA-803
Changed line 77 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 79 from:
[[#ipc-15711| More info...]]
to:
[[#iaca-803| More info...]]
Changed lines 82-83 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 85 from:
Workaround
to:
19.0.3
Changed line 88 from:
PC-15712
to:
PC-15711
Changed line 90 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
Changed line 92 from:
[[#ipc-15712| More info...]]
to:
[[#ipc-15711| More info...]]
Changed lines 95-96 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 98 from:
19.0.3
to:
Workaround
Changed line 101 from:
PC-15617
to:
PC-15712
Changed lines 103-105 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 107-108 from:
macOS\\
10
.13.4
to:
19.0.0
Changed lines 111-112 from:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
to:
19.0.3
Changed line 114 from:
PC-15699
to:
PC-15617
Changed lines 116-118 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 118-119 from:
19.0.0
to:
macOS\\
10
.13.4
Changed lines 123-124 from:
19.0.3
to:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 127 from:
PC-15674
to:
PC-15699
Changed line 129 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 131 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed line 133 from:
19.0.1
to:
19.0.0
Changed line 137 from:
19.0.2
to:
19.0.3
Changed line 140 from:
ACA-548
to:
PC-15674
Changed lines 142-144 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed lines 146-148 from:
18.3
(:cell class=unresolved :)
Open
to:
19.0.1
(:cell class=resolved :)
Resolved
Added line 150:
19.0.2
Changed line 153 from:
PC-15524
to:
ACA-548
Changed lines 155-157 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed lines 157-159 from:
18.3.6
(:cell class=resolved :)
Resolved
to:
18.3
(:cell class=unresolved :)
Open
Deleted line 160:
18.3.8
Changed line 163 from:
PC-15206
to:
PC-15524
Changed line 165 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 167 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 169 from:
18.3
to:
18.3.6
Changed line 173 from:
18.3.7
to:
18.3.8
Changed line 176 from:
PC-14851
to:
PC-15206
Changed line 178 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 180 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 182 from:
18.2.5
to:
18.3
Changed line 189 from:
PC-15220
to:
PC-14851
Changed lines 191-192 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 193 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 195-197 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 199-200 from:
Jan 26\\
2019
to:
18.3.7
Changed line 202 from:
PC-15179
to:
PC-15220
Changed lines 204-205 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 207 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 210 from:
Jan 31\\
to:
Jan 23\\
Changed lines 215-216 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 219 from:
PC-14841
to:
PC-15179
Changed line 221 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 223 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 225-227 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 231-232 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 235 from:
PC-15040
to:
PC-14841
Changed lines 237-238 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 241 from:
18.3.2
to:
18.2.3
Changed line 245 from:
19.0.0
to:
18.3.3
Changed line 248 from:
PC-14874
to:
PC-15040
Changed lines 250-252 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 253 from:
18.2.6
to:
18.3.2
Changed line 257 from:
18.3.2
to:
19.0.0
Changed line 260 from:
PC-14600
to:
PC-14874
Changed lines 262-263 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 266 from:
All
to:
18.2.6
Changed line 273 from:
PC-14580
to:
PC-14600
Changed lines 275-277 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 282-283 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 285 from:
PC-14526
to:
PC-14580
Changed line 287 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 289 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 291 from:
18.2.4
to:
All
Changed lines 295-296 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 299 from:
PC-14525
to:
PC-14526
Changed line 301 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 303 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 305 from:
18.1
to:
18.2.4
Changed lines 309-310 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 312 from:
PC-14440
to:
PC-14525
Changed line 314 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 316 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 318 from:
18.2.3
to:
18.1
Changed lines 322-323 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 326-327 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 328 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 330 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 332 from:
18.0.5
to:
18.2.3
Changed line 336 from:
19.0.0
to:
18.2.6
Changed lines 339-340 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 342 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 344 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 346 from:
N/A
to:
18.0.5
Changed line 350 from:
18.3.6
to:
19.0.0
Changed line 353 from:
PC-14295
to:
PC-13923
Changed line 355 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 357 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 359 from:
18.2.0
to:
N/A
Changed line 363 from:
18.2.4
to:
18.3.6
Changed line 366 from:
PC-14220
to:
PC-14295
Changed line 368 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 370 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 372 from:
18.1.4
to:
18.2.0
Changed line 376 from:
18.2.3
to:
18.2.4
Changed line 379 from:
PC-14161
to:
PC-14220
Changed line 381 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 383 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 385 from:
MF 18.2.0
to:
18.1.4
Changed line 389 from:
18.2.1
to:
18.2.3
Changed line 392 from:
PC-14091
to:
PC-14161
Changed line 394 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 396 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 398-400 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 402:
18.2.1
Changed line 405 from:
PC-13934
to:
PC-14091
Changed line 407 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 409 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 411-413 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 414:
18.2.3
Changed line 417 from:
BA-1863
to:
PC-13934
Changed line 419 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 421 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed line 423 from:
Nov 2018
to:
18.2
Changed line 427 from:
18.3
to:
18.2.3
Changed line 430 from:
PC-13687
to:
BA-1863
Changed line 432 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 434 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed line 436 from:
18.1.1
to:
Nov 2018
Changed line 440 from:
18.1.2
to:
18.3
Changed line 443 from:
PC-13542
to:
PC-13687
Changed line 445 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 447 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 449 from:
18.0.4
to:
18.1.1
Changed line 453 from:
18.1.3
to:
18.1.2
Changed line 456 from:
PC-13437
to:
PC-13542
Changed line 458 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 460 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 463-464 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 466:
18.1.3
Changed line 469 from:
PC-13311
to:
PC-13437
Changed line 471 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 473 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 475-479 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 478-479:
Chrome \\
67.0.3396.99
Changed line 481 from:
PC-13231
to:
PC-13311
Changed line 483 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 485 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 487-488 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 493-494 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 497 from:
PC-13037
to:
PC-13231
Changed line 499 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 501 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 503-504 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 508 from:
18.0.4
to:
18.0.3
Changed line 511 from:
PC-12987
to:
PC-13037
Changed line 513 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 515 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 517 from:
17.3.4
to:
All versions
Changed line 521 from:
18.0.5
to:
18.0.4
Changed line 524 from:
PC-13066
to:
PC-12987
Changed line 526 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 528 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 530 from:
18.0
to:
17.3.4
Changed line 537 from:
PC-12935
to:
PC-13066
Changed line 539 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 541 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 543 from:
All versions
to:
18.0
Changed line 547 from:
17.4.4
to:
18.0.5
Changed line 550 from:
PC-12243
to:
PC-12935
Changed lines 552-554 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 560 from:
17.4.3
to:
17.4.4
Changed line 563 from:
PC-12505
to:
PC-12243
Changed lines 565-568 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 568-569 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 571:
17.4.3
Changed line 574 from:
PC-12292
to:
PC-12505
Changed lines 576-579 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 581-586 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 584-587:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 587 from:
PC-12290
to:
PC-12292
Changed lines 589-591 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 598-601 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 604 from:
PC-12181
to:
PC-12290
Changed line 606 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 608 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 610-611 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 617-618 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 623 from:
PC-12173
to:
PC-12181
Changed line 625 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 627 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 629-633 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 634-637 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 638 from:
PC-11381
to:
PC-12173
Changed line 640 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 642 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 644-647 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 651-654 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 657 from:
PC-10959
to:
PC-11381
Changed line 659 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 661 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 663-666 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 670-685:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Changed lines 723-724 from:
[[#ipc-15713]]
to:
[[#ipc-15889]]
Changed lines 728-737 from:
!!!PC-15713: When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
to:
!!!PC-15889: When using Web Print ''and'' you're printing a PDF ''and'' you don't have Adobe Reader installed (or you're using xpdf in the Web Print options), the Web Print job will fail with a message 'Failed: Timed out'.

We're hoping to have this resolved in a 19
.0.5 release asap. In the meantime, please [[https://support.papercut.com|contact support]] for a workaround.


----


[[#ipc-15713]]

Changed lines 739-743 from:
to:
\\

!!!PC-15713: When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
\\

Added lines 753-755:


----
May 20, 2019, at 11:38 PM by timg - Updated PC-15713 - fixed in 19.0.4
Changed lines 40-41 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed lines 43-44 from:
Hot fix\\
available
to:
19.0.4
Added lines 722-723:

'''Update:''' this has now been resolved in the public 19.0.4 release.
May 20, 2019, at 02:03 AM by timg - Updated BA-1863 - resolved.
Changed line 421 from:
19.0
to:
Nov 2018
May 20, 2019, at 02:01 AM by timg - Updated BA-1863 - resolved.
Changed lines 422-423 from:
(:cell class=unresolved :)
Workaround
to:
(:cell class=resolved :)
Resolved
Added line 425:
18.3
May 01, 2019, at 04:41 AM by timg - Updated PC-15713 - hot fix available.
Added lines 43-44:
Hot fix\\
available
Added lines 720-721:

'''Update:''' there is now a hot fix available for this - please [[https://support.papercut.com|contact us]] if you need this!
Added lines 714-715:

In some cases with shared workstations (multi-user switching), users may see the error 'Unable to create the local cache in ‘C:\Cache'.
April 30, 2019, at 06:24 AM by timg - Added PC-15713 - pc-client-local-cache.exe
Deleted line 30:
Changed line 33 from:
PC-15736
to:
PC-15713
Changed line 35 from:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
to:
When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time
Changed line 37 from:
[[#ipc-15736| More info...]]
to:
[[#ipc-15713| More info...]]
Changed lines 40-41 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Deleted line 42:
19.0.3
Changed line 45 from:
ACA-803
to:
PC-15736
Changed line 47 from:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
to:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way. 
Changed line 49 from:
[[#iaca-803| More info...]]
to:
[[#ipc-15736| More info...]]
Changed line 58 from:
PC-15711
to:
ACA-803
Changed line 60 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 62 from:
[[#ipc-15711| More info...]]
to:
[[#iaca-803| More info...]]
Changed lines 65-66 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 68 from:
Workaround
to:
19.0.3
Changed line 71 from:
PC-15712
to:
PC-15711
Changed line 73 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
Changed line 75 from:
[[#ipc-15712| More info...]]
to:
[[#ipc-15711| More info...]]
Changed lines 78-79 from:
(:cell class=resolved :)
Resolved
to:
(:cell class=unresolved :)
Open
Changed line 81 from:
19.0.3
to:
Workaround
Changed line 84 from:
PC-15617
to:
PC-15712
Changed lines 86-88 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 90-91 from:
macOS\\
10
.13.4
to:
19.0.0
Deleted line 94:
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 97 from:
PC-15699
to:
PC-15617
Changed lines 99-101 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 101-102 from:
19.0.0
to:
macOS\\
10
.13.4
Changed lines 106-107 from:
19.0.3
to:
19.0.3\\
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 110 from:
PC-15674
to:
PC-15699
Changed line 112 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 114 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed line 116 from:
19.0.1
to:
19.0.0
Changed line 120 from:
19.0.2
to:
19.0.3
Changed line 123 from:
ACA-548
to:
PC-15674
Changed lines 125-127 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed lines 129-131 from:
18.3
(:cell class=unresolved :)
Open
to:
19.0.1
(:cell class=resolved :)
Resolved
Added line 133:
19.0.2
Changed line 136 from:
PC-15524
to:
ACA-548
Changed lines 138-140 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed lines 140-142 from:
18.3.6
(:cell class=resolved :)
Resolved
to:
18.3
(:cell class=unresolved :)
Open
Deleted line 143:
18.3.8
Changed line 146 from:
PC-15206
to:
PC-15524
Changed line 148 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 150 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 152 from:
18.3
to:
18.3.6
Changed line 156 from:
18.3.7
to:
18.3.8
Changed line 159 from:
PC-14851
to:
PC-15206
Changed line 161 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 163 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 165 from:
18.2.5
to:
18.3
Changed line 172 from:
PC-15220
to:
PC-14851
Changed lines 174-175 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 176 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 178-180 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 182-183 from:
Jan 26\\
2019
to:
18.3.7
Changed line 185 from:
PC-15179
to:
PC-15220
Changed lines 187-188 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 190 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 193 from:
Jan 31\\
to:
Jan 23\\
Changed lines 198-199 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 202 from:
PC-14841
to:
PC-15179
Changed line 204 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 206 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 208-210 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 214-215 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 218 from:
PC-15040
to:
PC-14841
Changed lines 220-221 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 224 from:
18.3.2
to:
18.2.3
Changed line 228 from:
19.0.0
to:
18.3.3
Changed line 231 from:
PC-14874
to:
PC-15040
Changed lines 233-235 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 236 from:
18.2.6
to:
18.3.2
Changed line 240 from:
18.3.2
to:
19.0.0
Changed line 243 from:
PC-14600
to:
PC-14874
Changed lines 245-246 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 249 from:
All
to:
18.2.6
Changed line 256 from:
PC-14580
to:
PC-14600
Changed lines 258-260 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 265-266 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 268 from:
PC-14526
to:
PC-14580
Changed line 270 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 272 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 274 from:
18.2.4
to:
All
Changed lines 278-279 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 282 from:
PC-14525
to:
PC-14526
Changed line 284 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 286 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 288 from:
18.1
to:
18.2.4
Changed lines 292-293 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 295 from:
PC-14440
to:
PC-14525
Changed line 297 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 299 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 301 from:
18.2.3
to:
18.1
Changed lines 305-306 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 309-310 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 311 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 313 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 315 from:
18.0.5
to:
18.2.3
Changed line 319 from:
19.0.0
to:
18.2.6
Changed lines 322-323 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 325 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 327 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 329 from:
N/A
to:
18.0.5
Changed line 333 from:
18.3.6
to:
19.0.0
Changed line 336 from:
PC-14295
to:
PC-13923
Changed line 338 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 340 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 342 from:
18.2.0
to:
N/A
Changed line 346 from:
18.2.4
to:
18.3.6
Changed line 349 from:
PC-14220
to:
PC-14295
Changed line 351 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 353 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 355 from:
18.1.4
to:
18.2.0
Changed line 359 from:
18.2.3
to:
18.2.4
Changed line 362 from:
PC-14161
to:
PC-14220
Changed line 364 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 366 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 368 from:
MF 18.2.0
to:
18.1.4
Changed line 372 from:
18.2.1
to:
18.2.3
Changed line 375 from:
PC-14091
to:
PC-14161
Changed line 377 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 379 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 381-383 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 385:
18.2.1
Changed line 388 from:
PC-13934
to:
PC-14091
Changed line 390 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 392 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 394-396 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 397:
18.2.3
Changed line 400 from:
BA-1863
to:
PC-13934
Changed line 402 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 404 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed lines 406-408 from:
19.0
(:cell class=unresolved :)
Workaround
to:
18.2
(:cell class=resolved :)
Resolved
Added line 410:
18.2.3
Changed line 413 from:
PC-13687
to:
BA-1863
Changed line 415 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 417 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed lines 419-421 from:
18.1.1
(:cell class=resolved :)
Resolved
to:
19.0
(:cell class=unresolved :)
Workaround
Deleted line 422:
18.1.2
Changed line 425 from:
PC-13542
to:
PC-13687
Changed line 427 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 429 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 431 from:
18.0.4
to:
18.1.1
Changed line 435 from:
18.1.3
to:
18.1.2
Changed line 438 from:
PC-13437
to:
PC-13542
Changed line 440 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 442 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 445-446 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 448:
18.1.3
Changed line 451 from:
PC-13311
to:
PC-13437
Changed line 453 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 455 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 457-461 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 460-461:
Chrome \\
67.0.3396.99
Changed line 463 from:
PC-13231
to:
PC-13311
Changed line 465 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 467 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 469-470 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 475-476 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 479 from:
PC-13037
to:
PC-13231
Changed line 481 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 483 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 485-486 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 490 from:
18.0.4
to:
18.0.3
Changed line 493 from:
PC-12987
to:
PC-13037
Changed line 495 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 497 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 499 from:
17.3.4
to:
All versions
Changed line 503 from:
18.0.5
to:
18.0.4
Changed line 506 from:
PC-13066
to:
PC-12987
Changed line 508 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 510 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 512 from:
18.0
to:
17.3.4
Changed line 519 from:
PC-12935
to:
PC-13066
Changed line 521 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 523 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 525 from:
All versions
to:
18.0
Changed line 529 from:
17.4.4
to:
18.0.5
Changed line 532 from:
PC-12243
to:
PC-12935
Changed lines 534-536 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 542 from:
17.4.3
to:
17.4.4
Changed line 545 from:
PC-12505
to:
PC-12243
Changed lines 547-550 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 550-551 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 553:
17.4.3
Changed line 556 from:
PC-12292
to:
PC-12505
Changed lines 558-561 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 563-568 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 566-569:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 569 from:
PC-12290
to:
PC-12292
Changed lines 571-573 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 580-583 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 586 from:
PC-12181
to:
PC-12290
Changed line 588 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 590 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 592-593 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 599-600 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 605 from:
PC-12173
to:
PC-12181
Changed line 607 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 609 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 611-615 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 616-619 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 620 from:
PC-11381
to:
PC-12173
Changed line 622 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 624 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 626-629 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 633-636 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 639 from:
PC-10959
to:
PC-11381
Changed line 641 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 643 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 645-648 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 652-667:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Changed lines 704-705 from:
[[#ipc-15736]]
to:

[[#ipc-15713]]
Changed line 710 from:
!!!PC-15736: The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way.
to:
!!!PC-15713: When using the 'pc-client-local-cache.exe' method of running the user client, the client files may be copied to the client workstation again, even if the client is actually up to date with the latest version - sometimes resulting in a slower user client launch time. 
Added lines 712-724:

We have seen instances where the client files are re-copied from the server, to the local workstation C:\Cache directory, even if the cached location is up to date. On slow networks this can result in a slower startup time for the user client.

We're hoping to resolve this in the next release.


[[#ipc-15736]]

\\
\\

!!!PC-15736: The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way.
\\
Deleted lines 744-745:

We are hoping to have this resolved in the next upcoming release.
April 29, 2019, at 08:13 AM by Mel Zouzoulas - Updated PC-15699
Changed lines 106-107 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 109:
19.0.3
Changed line 771 from:
We're hoping to have a hot-fix for this shortly. 
to:
This has been fixed in 19.0.3.
April 29, 2019, at 08:08 AM by Mel Zouzoulas - Updated PC-15617
Changed lines 92-93 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 95:
19.0.3
April 29, 2019, at 08:06 AM by Mel Zouzoulas - Updated PC-15712
Changed lines 80-81 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 83:
19.0.3
Changed line 754 from:
We are hoping to have this resolved in the next upcoming release. 
to:
This has been resolved in 19.0.3.
April 29, 2019, at 08:05 AM by Mel Zouzoulas - Updated ACA-803
Deleted line 57:
Workaround
April 29, 2019, at 08:04 AM by Mel Zouzoulas - Updated ACA-803
Changed lines 54-55 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 57:
19.0.3
Added lines 712-713:

This has been fixed in 19.0.3.
April 29, 2019, at 08:03 AM by Mel Zouzoulas - Updated 15736
Changed line 42 from:
Open
to:
Resolved
April 29, 2019, at 08:03 AM by Mel Zouzoulas - Updated 15736
Changed line 41 from:
(:cell class=unresolved :)
to:
(:cell class=resolved :)
Changed lines 44-45 from:
Hot fix\\
available
to:
19.0.3
Changed lines 699-702 from:
We are currently working on a hot-fix for this issue, and hope to have this available shortly. We're also hoping to have this issue resolved in the public build in the next available release. 

'''Update''': The hot fix for this issue is now available - please [[https://support
.papercut.com|contact us]] - and mention PC-15736 - for more information. The hot fix resolves the problem at a server-level ''and'' at the client level. Ideally after installing the hot-fix, all the clients would be restarted and updated, however the server component of this fix means that even if there are old clients connecting, this will no longer be an issue.
to:
This has been fixed in 19.0.3.
April 24, 2019, at 08:52 AM by timg - Updated PC-15736 with hot-fix availability
Changed lines 44-45 from:
Workaround
to:
Hot fix\\
available
Changed lines 702-703 from:
If you encounter this issue please start a ticket through our [[https://support.papercut.com|Support Portal]] for further assistance, and mention  PC-15736.
to:
'''Update''': The hot fix for this issue is now available - please [[https://support.papercut.com|contact us]] - and mention PC-15736 - for more information. The hot fix resolves the problem at a server-level ''and'' at the client level. Ideally after installing the hot-fix, all the clients would be restarted and updated, however the server component of this fix means that even if there are old clients connecting, this will no longer be an issue.
April 24, 2019, at 05:13 AM by timg - Updated PC-15736
Changed line 36 from:
Upgrading to PaperCut 19.0.2 causes excessive CPU usage on the Application Server at large sites that use the PaperCut Client.
to:
The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way.
Changed line 40 from:
19.0.2
to:
19.0.0
Changed lines 695-700 from:
!!!PC-15736: Upgrading to PaperCut 19.0.2 causes excessive CPU usage on the Application Server at large sites that use the PaperCut Client.
The
PaperCut Support team has identified a trend where upgrading to 19.0.2 causes excessive CPU usage on the PaperCut server.  This issue seems to particularly affect sites with a large number of PaperCut clients. 

A possible temporary solution may be to use
the Advanced Config editor to set the key @@client.config.show-balance@@ to N.  More information will be posted here as our understanding develops. 

If you encounter this issue please start a ticket through our [[https://support
.papercut.com|Support Portal]] for further assistance.
to:
!!!PC-15736: The App Server can experience higher than usual CPU usage in scenarios where there are a large number of users running the PaperCut User Client software, and the balance window is hidden in some way.
\\
This could be through setting
the config key @@client.config.show-balance@@ to 'N' (on the server side) or using the config properties @@hide-balance=Y@@ config option, or using the @@--hide-balance@@ command line option when starting the client.

We are currently working on a hot-fix for this issue, and hope to have this available shortly. We're also hoping to have this issue resolved in the public build in the next available release
. 

If you encounter this issue please start a ticket through our [[https://support.papercut.com|Support Portal]] for further assistance, and mention  PC-15736.
April 23, 2019, at 07:43 PM by Aaron Pouliot - Added PC-15736
Added line 31:
Changed line 34 from:
ACA-803
to:
PC-15736
Changed line 36 from:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
to:
Upgrading to PaperCut 19.0.2 causes excessive CPU usage on the Application Server at large sites that use the PaperCut Client.
Changed line 38 from:
[[#iaca-803| More info...]]
to:
[[#ipc-15736| More info...]]
Changed line 40 from:
19.0.0
to:
19.0.2
Changed line 47 from:
PC-15711
to:
ACA-803
Changed line 49 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 51 from:
[[#ipc-15711| More info...]]
to:
[[#iaca-803| More info...]]
Changed line 60 from:
PC-15712
to:
PC-15711
Changed line 62 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
Changed line 64 from:
[[#ipc-15712| More info...]]
to:
[[#ipc-15711| More info...]]
Added line 70:
Workaround
Changed line 73 from:
PC-15617
to:
PC-15712
Changed lines 75-77 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 79-80 from:
macOS\\
10
.13.4
to:
19.0.0
Deleted line 82:
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 85 from:
PC-15699
to:
PC-15617
Changed lines 87-89 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 89-90 from:
19.0.0
to:
macOS\\
10
.13.4
Added line 94:
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 97 from:
PC-15674
to:
PC-15699
Changed line 99 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 101 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed lines 103-105 from:
19.0.1
(:cell class=resolved :)
Resolved
to:
19.0.0
(:cell class=unresolved :)
Open
Deleted line 106:
19.0.2
Changed line 109 from:
ACA-548
to:
PC-15674
Changed lines 111-113 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed lines 115-117 from:
18.3
(:cell class=unresolved :)
Open
to:
19.0.1
(:cell class=resolved :)
Resolved
Added line 119:
19.0.2
Changed line 122 from:
PC-15524
to:
ACA-548
Changed lines 124-126 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed lines 126-128 from:
18.3.6
(:cell class=resolved :)
Resolved
to:
18.3
(:cell class=unresolved :)
Open
Deleted line 129:
18.3.8
Changed line 132 from:
PC-15206
to:
PC-15524
Changed line 134 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 136 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 138 from:
18.3
to:
18.3.6
Changed line 142 from:
18.3.7
to:
18.3.8
Changed line 145 from:
PC-14851
to:
PC-15206
Changed line 147 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 149 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 151 from:
18.2.5
to:
18.3
Changed line 158 from:
PC-15220
to:
PC-14851
Changed lines 160-161 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 162 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 164-166 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 168-169 from:
Jan 26\\
2019
to:
18.3.7
Changed line 171 from:
PC-15179
to:
PC-15220
Changed lines 173-174 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 176 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 179 from:
Jan 31\\
to:
Jan 23\\
Changed lines 184-185 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 188 from:
PC-14841
to:
PC-15179
Changed line 190 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 192 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 194-196 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 200-201 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 204 from:
PC-15040
to:
PC-14841
Changed lines 206-207 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 210 from:
18.3.2
to:
18.2.3
Changed line 214 from:
19.0.0
to:
18.3.3
Changed line 217 from:
PC-14874
to:
PC-15040
Changed lines 219-221 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 222 from:
18.2.6
to:
18.3.2
Changed line 226 from:
18.3.2
to:
19.0.0
Changed line 229 from:
PC-14600
to:
PC-14874
Changed lines 231-232 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 235 from:
All
to:
18.2.6
Changed line 242 from:
PC-14580
to:
PC-14600
Changed lines 244-246 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 251-252 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 254 from:
PC-14526
to:
PC-14580
Changed line 256 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 258 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 260 from:
18.2.4
to:
All
Changed lines 264-265 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 268 from:
PC-14525
to:
PC-14526
Changed line 270 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 272 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 274 from:
18.1
to:
18.2.4
Changed lines 278-279 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 281 from:
PC-14440
to:
PC-14525
Changed line 283 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 285 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 287 from:
18.2.3
to:
18.1
Changed lines 291-292 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 295-296 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 297 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 299 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 301 from:
18.0.5
to:
18.2.3
Changed line 305 from:
19.0.0
to:
18.2.6
Changed lines 308-309 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 311 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 313 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 315 from:
N/A
to:
18.0.5
Changed line 319 from:
18.3.6
to:
19.0.0
Changed line 322 from:
PC-14295
to:
PC-13923
Changed line 324 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 326 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 328 from:
18.2.0
to:
N/A
Changed line 332 from:
18.2.4
to:
18.3.6
Changed line 335 from:
PC-14220
to:
PC-14295
Changed line 337 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 339 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 341 from:
18.1.4
to:
18.2.0
Changed line 345 from:
18.2.3
to:
18.2.4
Changed line 348 from:
PC-14161
to:
PC-14220
Changed line 350 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 352 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 354 from:
MF 18.2.0
to:
18.1.4
Changed line 358 from:
18.2.1
to:
18.2.3
Changed line 361 from:
PC-14091
to:
PC-14161
Changed line 363 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 365 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 367-369 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 371:
18.2.1
Changed line 374 from:
PC-13934
to:
PC-14091
Changed line 376 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 378 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 380-382 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 383:
18.2.3
Changed line 386 from:
BA-1863
to:
PC-13934
Changed line 388 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 390 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed lines 392-394 from:
19.0
(:cell class=unresolved :)
Workaround
to:
18.2
(:cell class=resolved :)
Resolved
Added line 396:
18.2.3
Changed line 399 from:
PC-13687
to:
BA-1863
Changed line 401 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 403 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed lines 405-407 from:
18.1.1
(:cell class=resolved :)
Resolved
to:
19.0
(:cell class=unresolved :)
Workaround
Deleted line 408:
18.1.2
Changed line 411 from:
PC-13542
to:
PC-13687
Changed line 413 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 415 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 417 from:
18.0.4
to:
18.1.1
Changed line 421 from:
18.1.3
to:
18.1.2
Changed line 424 from:
PC-13437
to:
PC-13542
Changed line 426 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 428 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 431-432 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 434:
18.1.3
Changed line 437 from:
PC-13311
to:
PC-13437
Changed line 439 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 441 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 443-447 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 446-447:
Chrome \\
67.0.3396.99
Changed line 449 from:
PC-13231
to:
PC-13311
Changed line 451 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 453 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 455-456 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 461-462 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 465 from:
PC-13037
to:
PC-13231
Changed line 467 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 469 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 471-472 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 476 from:
18.0.4
to:
18.0.3
Changed line 479 from:
PC-12987
to:
PC-13037
Changed line 481 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 483 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 485 from:
17.3.4
to:
All versions
Changed line 489 from:
18.0.5
to:
18.0.4
Changed line 492 from:
PC-13066
to:
PC-12987
Changed line 494 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 496 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 498 from:
18.0
to:
17.3.4
Changed line 505 from:
PC-12935
to:
PC-13066
Changed line 507 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 509 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 511 from:
All versions
to:
18.0
Changed line 515 from:
17.4.4
to:
18.0.5
Changed line 518 from:
PC-12243
to:
PC-12935
Changed lines 520-522 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 528 from:
17.4.3
to:
17.4.4
Changed line 531 from:
PC-12505
to:
PC-12243
Changed lines 533-536 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 536-537 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 539:
17.4.3
Changed line 542 from:
PC-12292
to:
PC-12505
Changed lines 544-547 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 549-554 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 552-555:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 555 from:
PC-12290
to:
PC-12292
Changed lines 557-559 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 566-569 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 572 from:
PC-12181
to:
PC-12290
Changed line 574 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 576 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 578-579 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 585-586 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 591 from:
PC-12173
to:
PC-12181
Changed line 593 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 595 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 597-601 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 602-605 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 606 from:
PC-11381
to:
PC-12173
Changed line 608 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 610 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 612-615 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 619-622 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 625 from:
PC-10959
to:
PC-11381
Changed line 627 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 629 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 631-634 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 638-653:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Changed lines 688-691 from:


[[#iaca
-803]]
to:
----

[[#ipc-15736
]]

\\
\\

!!!PC-15736: Upgrading to PaperCut 19.0.2 causes excessive CPU usage on the Application Server at large sites that use the PaperCut Client.
The PaperCut Support team has identified a trend where upgrading to 19.0.2 causes excessive CPU usage on the PaperCut server.  This issue seems to particularly affect sites with a large number of PaperCut clients. 

A possible temporary solution may be to use the Advanced Config editor to set the key @@client.config.show-balance@@ to N.  More information will be posted here as our understanding develops. 

If you encounter this issue please start a ticket through our [[https://support.papercut.com|Support Portal]] for further assistance.

----
April 18, 2019, at 08:39 AM by timg - Added ACA-803
Changed line 33 from:
PC-15711
to:
ACA-803
Changed line 35 from:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
to:
Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and ''did not'' activate Scan to Cloud while on 18.x.
Changed line 37 from:
[[#ipc-15711| More info...]]
to:
[[#iaca-803| More info...]]
Changed line 46 from:
PC-15712
to:
PC-15711
Changed line 48 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
Changed line 50 from:
[[#ipc-15712| More info...]]
to:
[[#ipc-15711| More info...]]
Added line 56:
Workaround
Changed line 59 from:
PC-15617
to:
PC-15712
Changed lines 61-63 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 65-66 from:
macOS\\
10
.13.4
to:
19.0.0
Deleted line 68:
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 71 from:
PC-15699
to:
PC-15617
Changed lines 73-75 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 75-76 from:
19.0.0
to:
macOS\\
10
.13.4
Added line 80:
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 83 from:
PC-15674
to:
PC-15699
Changed line 85 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 87 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed lines 89-91 from:
19.0.1
(:cell class=resolved :)
Resolved
to:
19.0.0
(:cell class=unresolved :)
Open
Deleted line 92:
19.0.2
Changed line 95 from:
ACA-548
to:
PC-15674
Changed lines 97-99 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed lines 101-103 from:
18.3
(:cell class=unresolved :)
Open
to:
19.0.1
(:cell class=resolved :)
Resolved
Added line 105:
19.0.2
Changed line 108 from:
PC-15524
to:
ACA-548
Changed lines 110-112 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed lines 112-114 from:
18.3.6
(:cell class=resolved :)
Resolved
to:
18.3
(:cell class=unresolved :)
Open
Deleted line 115:
18.3.8
Changed line 118 from:
PC-15206
to:
PC-15524
Changed line 120 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 122 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 124 from:
18.3
to:
18.3.6
Changed line 128 from:
18.3.7
to:
18.3.8
Changed line 131 from:
PC-14851
to:
PC-15206
Changed line 133 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 135 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 137 from:
18.2.5
to:
18.3
Changed line 144 from:
PC-15220
to:
PC-14851
Changed lines 146-147 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 148 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 150-152 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 154-155 from:
Jan 26\\
2019
to:
18.3.7
Changed line 157 from:
PC-15179
to:
PC-15220
Changed lines 159-160 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 162 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 165 from:
Jan 31\\
to:
Jan 23\\
Changed lines 170-171 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 174 from:
PC-14841
to:
PC-15179
Changed line 176 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 178 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 180-182 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 186-187 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 190 from:
PC-15040
to:
PC-14841
Changed lines 192-193 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 196 from:
18.3.2
to:
18.2.3
Changed line 200 from:
19.0.0
to:
18.3.3
Changed line 203 from:
PC-14874
to:
PC-15040
Changed lines 205-207 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 208 from:
18.2.6
to:
18.3.2
Changed line 212 from:
18.3.2
to:
19.0.0
Changed line 215 from:
PC-14600
to:
PC-14874
Changed lines 217-218 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 221 from:
All
to:
18.2.6
Changed line 228 from:
PC-14580
to:
PC-14600
Changed lines 230-232 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 237-238 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 240 from:
PC-14526
to:
PC-14580
Changed line 242 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 244 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 246 from:
18.2.4
to:
All
Changed lines 250-251 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 254 from:
PC-14525
to:
PC-14526
Changed line 256 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 258 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 260 from:
18.1
to:
18.2.4
Changed lines 264-265 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 267 from:
PC-14440
to:
PC-14525
Changed line 269 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 271 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 273 from:
18.2.3
to:
18.1
Changed lines 277-278 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 281-282 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 283 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 285 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 287 from:
18.0.5
to:
18.2.3
Changed line 291 from:
19.0.0
to:
18.2.6
Changed lines 294-295 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 297 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 299 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 301 from:
N/A
to:
18.0.5
Changed line 305 from:
18.3.6
to:
19.0.0
Changed line 308 from:
PC-14295
to:
PC-13923
Changed line 310 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 312 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 314 from:
18.2.0
to:
N/A
Changed line 318 from:
18.2.4
to:
18.3.6
Changed line 321 from:
PC-14220
to:
PC-14295
Changed line 323 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 325 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 327 from:
18.1.4
to:
18.2.0
Changed line 331 from:
18.2.3
to:
18.2.4
Changed line 334 from:
PC-14161
to:
PC-14220
Changed line 336 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 338 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 340 from:
MF 18.2.0
to:
18.1.4
Changed line 344 from:
18.2.1
to:
18.2.3
Changed line 347 from:
PC-14091
to:
PC-14161
Changed line 349 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 351 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 353-355 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 357:
18.2.1
Changed line 360 from:
PC-13934
to:
PC-14091
Changed line 362 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 364 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 366-368 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 369:
18.2.3
Changed line 372 from:
BA-1863
to:
PC-13934
Changed line 374 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 376 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed lines 378-380 from:
19.0
(:cell class=unresolved :)
Workaround
to:
18.2
(:cell class=resolved :)
Resolved
Added line 382:
18.2.3
Changed line 385 from:
PC-13687
to:
BA-1863
Changed line 387 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 389 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed lines 391-393 from:
18.1.1
(:cell class=resolved :)
Resolved
to:
19.0
(:cell class=unresolved :)
Workaround
Deleted line 394:
18.1.2
Changed line 397 from:
PC-13542
to:
PC-13687
Changed line 399 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 401 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 403 from:
18.0.4
to:
18.1.1
Changed line 407 from:
18.1.3
to:
18.1.2
Changed line 410 from:
PC-13437
to:
PC-13542
Changed line 412 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 414 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 417-418 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 420:
18.1.3
Changed line 423 from:
PC-13311
to:
PC-13437
Changed line 425 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 427 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 429-433 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 432-433:
Chrome \\
67.0.3396.99
Changed line 435 from:
PC-13231
to:
PC-13311
Changed line 437 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 439 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 441-442 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 447-448 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 451 from:
PC-13037
to:
PC-13231
Changed line 453 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 455 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 457-458 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 462 from:
18.0.4
to:
18.0.3
Changed line 465 from:
PC-12987
to:
PC-13037
Changed line 467 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 469 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 471 from:
17.3.4
to:
All versions
Changed line 475 from:
18.0.5
to:
18.0.4
Changed line 478 from:
PC-13066
to:
PC-12987
Changed line 480 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 482 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 484 from:
18.0
to:
17.3.4
Changed line 491 from:
PC-12935
to:
PC-13066
Changed line 493 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 495 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 497 from:
All versions
to:
18.0
Changed line 501 from:
17.4.4
to:
18.0.5
Changed line 504 from:
PC-12243
to:
PC-12935
Changed lines 506-508 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 514 from:
17.4.3
to:
17.4.4
Changed line 517 from:
PC-12505
to:
PC-12243
Changed lines 519-522 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 522-523 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 525:
17.4.3
Changed line 528 from:
PC-12292
to:
PC-12505
Changed lines 530-533 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 535-540 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 538-541:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 541 from:
PC-12290
to:
PC-12292
Changed lines 543-545 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 552-555 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 558 from:
PC-12181
to:
PC-12290
Changed line 560 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 562 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 564-565 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 571-572 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 577 from:
PC-12173
to:
PC-12181
Changed line 579 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 581 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 583-587 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 588-591 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 592 from:
PC-11381
to:
PC-12173
Changed line 594 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 596 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 598-601 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 605-608 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 611 from:
PC-10959
to:
PC-11381
Changed line 613 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 615 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 617-620 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 624-639:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 675-692:

[[#iaca-803]]

\\
\\

!!!ACA-803: Activating Scan to Cloud shows a warning 'No internet connection or other connection issues', ''only'' if you installed 18.x and didn't activate Scan to Cloud while on 18.x.

If you activated Scan to Cloud while on 18.x, then Scan to Cloud will work as expected. Likewise if you installed version 19.0 or later and you are activating Scan to Cloud for the first time, everything will work ok.

A workaround is to head into the [[https://www.papercut.com/support/resources/manuals/ng-mf/common/topics/sys-config-editor.html|config editor]], and set @@system.scan.cloud.api-url@@ to @@[=https://scan.cloud.papercut.com=]@@.

If you're wondering what Scan to Cloud is - check out [[https://www.papercut.com/tour/integrated-scanning/scan-to-cloud-storage/|Scan to Cloud Storage]].

We are hoping to have this resolved in the next upcoming release.


----
April 18, 2019, at 08:14 AM by timg - Added PC-15711
Changed line 33 from:
PC-15712
to:
PC-15711
Changed line 35 from:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
to:
If you're using the client-local-install.exe (only), ''and'' you're upgrading the client from 18.x or before, to version 19, the client doesn't run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.
Changed line 37 from:
[[#ipc-15712| More info...]]
to:
[[#ipc-15711| More info...]]
Added line 43:
Workaround
Changed line 46 from:
PC-15617
to:
PC-15712
Changed lines 48-50 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 52-53 from:
macOS\\
10
.13.4
to:
19.0.0
Deleted line 55:
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 58 from:
PC-15699
to:
PC-15617
Changed lines 60-62 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 62-63 from:
19.0.0
to:
macOS\\
10
.13.4
Added line 67:
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 70 from:
PC-15674
to:
PC-15699
Changed line 72 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 74 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed lines 76-78 from:
19.0.1
(:cell class=resolved :)
Resolved
to:
19.0.0
(:cell class=unresolved :)
Open
Deleted line 79:
19.0.2
Changed line 82 from:
ACA-548
to:
PC-15674
Changed lines 84-86 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed lines 88-90 from:
18.3
(:cell class=unresolved :)
Open
to:
19.0.1
(:cell class=resolved :)
Resolved
Added line 92:
19.0.2
Changed line 95 from:
PC-15524
to:
ACA-548
Changed lines 97-99 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed lines 99-101 from:
18.3.6
(:cell class=resolved :)
Resolved
to:
18.3
(:cell class=unresolved :)
Open
Deleted line 102:
18.3.8
Changed line 105 from:
PC-15206
to:
PC-15524
Changed line 107 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 109 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 111 from:
18.3
to:
18.3.6
Changed line 115 from:
18.3.7
to:
18.3.8
Changed line 118 from:
PC-14851
to:
PC-15206
Changed line 120 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 122 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 124 from:
18.2.5
to:
18.3
Changed line 131 from:
PC-15220
to:
PC-14851
Changed lines 133-134 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 135 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 137-139 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 141-142 from:
Jan 26\\
2019
to:
18.3.7
Changed line 144 from:
PC-15179
to:
PC-15220
Changed lines 146-147 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 149 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 152 from:
Jan 31\\
to:
Jan 23\\
Changed lines 157-158 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 161 from:
PC-14841
to:
PC-15179
Changed line 163 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 165 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 167-169 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 173-174 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 177 from:
PC-15040
to:
PC-14841
Changed lines 179-180 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 183 from:
18.3.2
to:
18.2.3
Changed line 187 from:
19.0.0
to:
18.3.3
Changed line 190 from:
PC-14874
to:
PC-15040
Changed lines 192-194 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 195 from:
18.2.6
to:
18.3.2
Changed line 199 from:
18.3.2
to:
19.0.0
Changed line 202 from:
PC-14600
to:
PC-14874
Changed lines 204-205 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 208 from:
All
to:
18.2.6
Changed line 215 from:
PC-14580
to:
PC-14600
Changed lines 217-219 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 224-225 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 227 from:
PC-14526
to:
PC-14580
Changed line 229 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 231 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 233 from:
18.2.4
to:
All
Changed lines 237-238 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 241 from:
PC-14525
to:
PC-14526
Changed line 243 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 245 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 247 from:
18.1
to:
18.2.4
Changed lines 251-252 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 254 from:
PC-14440
to:
PC-14525
Changed line 256 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 258 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 260 from:
18.2.3
to:
18.1
Changed lines 264-265 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 268-269 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 270 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 272 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 274 from:
18.0.5
to:
18.2.3
Changed line 278 from:
19.0.0
to:
18.2.6
Changed lines 281-282 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 284 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 286 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 288 from:
N/A
to:
18.0.5
Changed line 292 from:
18.3.6
to:
19.0.0
Changed line 295 from:
PC-14295
to:
PC-13923
Changed line 297 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 299 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 301 from:
18.2.0
to:
N/A
Changed line 305 from:
18.2.4
to:
18.3.6
Changed line 308 from:
PC-14220
to:
PC-14295
Changed line 310 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 312 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 314 from:
18.1.4
to:
18.2.0
Changed line 318 from:
18.2.3
to:
18.2.4
Changed line 321 from:
PC-14161
to:
PC-14220
Changed line 323 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 325 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 327 from:
MF 18.2.0
to:
18.1.4
Changed line 331 from:
18.2.1
to:
18.2.3
Changed line 334 from:
PC-14091
to:
PC-14161
Changed line 336 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 338 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 340-342 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 344:
18.2.1
Changed line 347 from:
PC-13934
to:
PC-14091
Changed line 349 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 351 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 353-355 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 356:
18.2.3
Changed line 359 from:
BA-1863
to:
PC-13934
Changed line 361 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 363 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed lines 365-367 from:
19.0
(:cell class=unresolved :)
Workaround
to:
18.2
(:cell class=resolved :)
Resolved
Added line 369:
18.2.3
Changed line 372 from:
PC-13687
to:
BA-1863
Changed line 374 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 376 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed lines 378-380 from:
18.1.1
(:cell class=resolved :)
Resolved
to:
19.0
(:cell class=unresolved :)
Workaround
Deleted line 381:
18.1.2
Changed line 384 from:
PC-13542
to:
PC-13687
Changed line 386 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 388 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 390 from:
18.0.4
to:
18.1.1
Changed line 394 from:
18.1.3
to:
18.1.2
Changed line 397 from:
PC-13437
to:
PC-13542
Changed line 399 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 401 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 404-405 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 407:
18.1.3
Changed line 410 from:
PC-13311
to:
PC-13437
Changed line 412 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 414 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 416-420 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 419-420:
Chrome \\
67.0.3396.99
Changed line 422 from:
PC-13231
to:
PC-13311
Changed line 424 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 426 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 428-429 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 434-435 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 438 from:
PC-13037
to:
PC-13231
Changed line 440 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 442 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 444-445 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 449 from:
18.0.4
to:
18.0.3
Changed line 452 from:
PC-12987
to:
PC-13037
Changed line 454 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 456 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 458 from:
17.3.4
to:
All versions
Changed line 462 from:
18.0.5
to:
18.0.4
Changed line 465 from:
PC-13066
to:
PC-12987
Changed line 467 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 469 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 471 from:
18.0
to:
17.3.4
Changed line 478 from:
PC-12935
to:
PC-13066
Changed line 480 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 482 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 484 from:
All versions
to:
18.0
Changed line 488 from:
17.4.4
to:
18.0.5
Changed line 491 from:
PC-12243
to:
PC-12935
Changed lines 493-495 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 501 from:
17.4.3
to:
17.4.4
Changed line 504 from:
PC-12505
to:
PC-12243
Changed lines 506-509 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 509-510 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 512:
17.4.3
Changed line 515 from:
PC-12292
to:
PC-12505
Changed lines 517-520 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 522-527 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 525-528:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 528 from:
PC-12290
to:
PC-12292
Changed lines 530-532 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 539-542 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 545 from:
PC-12181
to:
PC-12290
Changed line 547 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 549 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 551-552 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 558-559 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 564 from:
PC-12173
to:
PC-12181
Changed line 566 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 568 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 570-574 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 575-578 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 579 from:
PC-11381
to:
PC-12173
Changed line 581 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 583 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 585-588 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 592-595 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 598 from:
PC-10959
to:
PC-11381
Changed line 600 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 602 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 604-607 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 611-626:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 661-679:


[[#ipc-15711]]

\\
\\

!!!PC-15711: If you're using the client-local-install.exe, ''and'' you're upgrading the client from 18.x or before, to version 19, the client will not run. Fresh installs of the client, and old versions of the client currently installed will not experience any issues.

The other versions of the client (including MSI, pc-client.exe and pc-client-local-cache.exe) are ''not'' impacted by this.

For users experiencing this, the behavior of client-local-install.exe will be that installation will work fine, however then when running the User Client, it won't run at all - no error.

The workaround currently is to either not upgrade using the client-local-install.exe (old versions of the client work perfectly ok with later versions of the App Server), or uninstall the client from the local workstation, prior to using the client-local-install.exe to install the updated client.

We are hoping to have this resolved in the next upcoming release.


----
April 18, 2019, at 06:24 AM by timg - Added PC-15712
Changed line 33 from:
PC-15617
to:
PC-15712
Changed lines 35-37 from:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
to:
When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".
\\
[[#ipc-15712| More info...]]
Changed lines 39-40 from:
macOS\\
10
.13.4
to:
19.0.0
Deleted line 42:
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 45 from:
PC-15699
to:
PC-15617
Changed lines 47-49 from:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
\\
[[#ipc-15699| More info...]]
to:
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
Changed lines 49-50 from:
19.0.0
to:
macOS\\
10
.13.4
Added line 54:
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
Changed line 57 from:
PC-15674
to:
PC-15699
Changed line 59 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 61 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed lines 63-65 from:
19.0.1
(:cell class=resolved :)
Resolved
to:
19.0.0
(:cell class=unresolved :)
Open
Deleted line 66:
19.0.2
Changed line 69 from:
ACA-548
to:
PC-15674
Changed lines 71-73 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed lines 75-77 from:
18.3
(:cell class=unresolved :)
Open
to:
19.0.1
(:cell class=resolved :)
Resolved
Added line 79:
19.0.2
Changed line 82 from:
PC-15524
to:
ACA-548
Changed lines 84-86 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed lines 86-88 from:
18.3.6
(:cell class=resolved :)
Resolved
to:
18.3
(:cell class=unresolved :)
Open
Deleted line 89:
18.3.8
Changed line 92 from:
PC-15206
to:
PC-15524
Changed line 94 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 96 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 98 from:
18.3
to:
18.3.6
Changed line 102 from:
18.3.7
to:
18.3.8
Changed line 105 from:
PC-14851
to:
PC-15206
Changed line 107 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 109 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 111 from:
18.2.5
to:
18.3
Changed line 118 from:
PC-15220
to:
PC-14851
Changed lines 120-121 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 122 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 124-126 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 128-129 from:
Jan 26\\
2019
to:
18.3.7
Changed line 131 from:
PC-15179
to:
PC-15220
Changed lines 133-134 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 136 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 139 from:
Jan 31\\
to:
Jan 23\\
Changed lines 144-145 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 148 from:
PC-14841
to:
PC-15179
Changed line 150 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 152 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 154-156 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 160-161 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 164 from:
PC-15040
to:
PC-14841
Changed lines 166-167 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 170 from:
18.3.2
to:
18.2.3
Changed line 174 from:
19.0.0
to:
18.3.3
Changed line 177 from:
PC-14874
to:
PC-15040
Changed lines 179-181 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 182 from:
18.2.6
to:
18.3.2
Changed line 186 from:
18.3.2
to:
19.0.0
Changed line 189 from:
PC-14600
to:
PC-14874
Changed lines 191-192 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 195 from:
All
to:
18.2.6
Changed line 202 from:
PC-14580
to:
PC-14600
Changed lines 204-206 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 211-212 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 214 from:
PC-14526
to:
PC-14580
Changed line 216 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 218 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 220 from:
18.2.4
to:
All
Changed lines 224-225 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 228 from:
PC-14525
to:
PC-14526
Changed line 230 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 232 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 234 from:
18.1
to:
18.2.4
Changed lines 238-239 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 241 from:
PC-14440
to:
PC-14525
Changed line 243 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 245 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 247 from:
18.2.3
to:
18.1
Changed lines 251-252 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 255-256 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 257 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 259 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 261 from:
18.0.5
to:
18.2.3
Changed line 265 from:
19.0.0
to:
18.2.6
Changed lines 268-269 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 271 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 273 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 275 from:
N/A
to:
18.0.5
Changed line 279 from:
18.3.6
to:
19.0.0
Changed line 282 from:
PC-14295
to:
PC-13923
Changed line 284 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 286 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 288 from:
18.2.0
to:
N/A
Changed line 292 from:
18.2.4
to:
18.3.6
Changed line 295 from:
PC-14220
to:
PC-14295
Changed line 297 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 299 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 301 from:
18.1.4
to:
18.2.0
Changed line 305 from:
18.2.3
to:
18.2.4
Changed line 308 from:
PC-14161
to:
PC-14220
Changed line 310 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 312 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 314 from:
MF 18.2.0
to:
18.1.4
Changed line 318 from:
18.2.1
to:
18.2.3
Changed line 321 from:
PC-14091
to:
PC-14161
Changed line 323 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 325 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 327-329 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 331:
18.2.1
Changed line 334 from:
PC-13934
to:
PC-14091
Changed line 336 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 338 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 340-342 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 343:
18.2.3
Changed line 346 from:
BA-1863
to:
PC-13934
Changed line 348 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 350 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed lines 352-354 from:
19.0
(:cell class=unresolved :)
Workaround
to:
18.2
(:cell class=resolved :)
Resolved
Added line 356:
18.2.3
Changed line 359 from:
PC-13687
to:
BA-1863
Changed line 361 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 363 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed lines 365-367 from:
18.1.1
(:cell class=resolved :)
Resolved
to:
19.0
(:cell class=unresolved :)
Workaround
Deleted line 368:
18.1.2
Changed line 371 from:
PC-13542
to:
PC-13687
Changed line 373 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 375 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 377 from:
18.0.4
to:
18.1.1
Changed line 381 from:
18.1.3
to:
18.1.2
Changed line 384 from:
PC-13437
to:
PC-13542
Changed line 386 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 388 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 391-392 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 394:
18.1.3
Changed line 397 from:
PC-13311
to:
PC-13437
Changed line 399 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 401 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 403-407 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 406-407:
Chrome \\
67.0.3396.99
Changed line 409 from:
PC-13231
to:
PC-13311
Changed line 411 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 413 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 415-416 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 421-422 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 425 from:
PC-13037
to:
PC-13231
Changed line 427 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 429 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 431-432 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 436 from:
18.0.4
to:
18.0.3
Changed line 439 from:
PC-12987
to:
PC-13037
Changed line 441 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 443 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 445 from:
17.3.4
to:
All versions
Changed line 449 from:
18.0.5
to:
18.0.4
Changed line 452 from:
PC-13066
to:
PC-12987
Changed line 454 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 456 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 458 from:
18.0
to:
17.3.4
Changed line 465 from:
PC-12935
to:
PC-13066
Changed line 467 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 469 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 471 from:
All versions
to:
18.0
Changed line 475 from:
17.4.4
to:
18.0.5
Changed line 478 from:
PC-12243
to:
PC-12935
Changed lines 480-482 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 488 from:
17.4.3
to:
17.4.4
Changed line 491 from:
PC-12505
to:
PC-12243
Changed lines 493-496 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 496-497 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 499:
17.4.3
Changed line 502 from:
PC-12292
to:
PC-12505
Changed lines 504-507 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 509-514 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 512-515:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 515 from:
PC-12290
to:
PC-12292
Changed lines 517-519 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 526-529 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 532 from:
PC-12181
to:
PC-12290
Changed line 534 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 536 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 538-539 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 545-546 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 551 from:
PC-12173
to:
PC-12181
Changed line 553 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 555 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 557-561 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 562-565 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 566 from:
PC-11381
to:
PC-12173
Changed line 568 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 570 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 572-575 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 579-582 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 585 from:
PC-10959
to:
PC-11381
Changed line 587 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 589 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 591-594 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 598-613:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 647-664:



[[#ipc-15712]]

\\
\\

!!!PC-15712: When re-configuring Active Directory syncing, the UI won't allow you to preserve "Do Not Sync" for the primary number field unless the secondary number field is also set to "Do Not Sync".

On saving, the 'primary number' source is updated to match the 'secondary number' source.

Note that this will not impact the sync behavior on upgrade unless someone uses the UI to update either the 'primary number' or 'secondary number' source configuration.

We are hoping to have this resolved in the next upcoming release.


----
April 18, 2019, at 03:32 AM by timg - Added PC-15617
Added lines 31-42:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-15617
(:cell class=description :)
Message: 'cups-api-helper is not optimised for your Mac and needs to be updated' appears on [=macOS=] if you've installed the Print Monitor (Secondary Server, Direct Print Monitor, Site Server).
(:cell :)
macOS\\
10.13.4
(:cell class=unresolved :)
Open
(:cell :)
[[https://www.papercut.com/kb/Main/Cups-api-helper-error|More info]]
April 15, 2019, at 07:27 AM by timg - Added PC-15699
Changed line 33 from:
PC-15674
to:
PC-15699
Changed line 35 from:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
to:
When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages. 
Changed line 37 from:
[[#ipc-15674| More info...]]
to:
[[#ipc-15699| More info...]]
Changed lines 39-41 from:
19.0.1
(:cell class=resolved :)
Resolved
to:
19.0.0
(:cell class=unresolved :)
Open
Deleted line 42:
19.0.2
Changed line 45 from:
ACA-548
to:
PC-15674
Changed lines 47-49 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed lines 51-53 from:
18.3
(:cell class=unresolved :)
Open
to:
19.0.1
(:cell class=resolved :)
Resolved
Added line 55:
19.0.2
Changed line 58 from:
PC-15524
to:
ACA-548
Changed lines 60-62 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed lines 62-64 from:
18.3.6
(:cell class=resolved :)
Resolved
to:
18.3
(:cell class=unresolved :)
Open
Deleted line 65:
18.3.8
Changed line 68 from:
PC-15206
to:
PC-15524
Changed line 70 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 72 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 74 from:
18.3
to:
18.3.6
Changed line 78 from:
18.3.7
to:
18.3.8
Changed line 81 from:
PC-14851
to:
PC-15206
Changed line 83 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 85 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 87 from:
18.2.5
to:
18.3
Changed line 94 from:
PC-15220
to:
PC-14851
Changed lines 96-97 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 98 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 100-102 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 104-105 from:
Jan 26\\
2019
to:
18.3.7
Changed line 107 from:
PC-15179
to:
PC-15220
Changed lines 109-110 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 112 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 115 from:
Jan 31\\
to:
Jan 23\\
Changed lines 120-121 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 124 from:
PC-14841
to:
PC-15179
Changed line 126 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 128 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 130-132 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 136-137 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 140 from:
PC-15040
to:
PC-14841
Changed lines 142-143 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 146 from:
18.3.2
to:
18.2.3
Changed line 150 from:
19.0.0
to:
18.3.3
Changed line 153 from:
PC-14874
to:
PC-15040
Changed lines 155-157 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 158 from:
18.2.6
to:
18.3.2
Changed line 162 from:
18.3.2
to:
19.0.0
Changed line 165 from:
PC-14600
to:
PC-14874
Changed lines 167-168 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 171 from:
All
to:
18.2.6
Changed line 178 from:
PC-14580
to:
PC-14600
Changed lines 180-182 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 187-188 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 190 from:
PC-14526
to:
PC-14580
Changed line 192 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 194 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 196 from:
18.2.4
to:
All
Changed lines 200-201 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 204 from:
PC-14525
to:
PC-14526
Changed line 206 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 208 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 210 from:
18.1
to:
18.2.4
Changed lines 214-215 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 217 from:
PC-14440
to:
PC-14525
Changed line 219 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 221 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 223 from:
18.2.3
to:
18.1
Changed lines 227-228 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 231-232 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 233 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 235 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 237 from:
18.0.5
to:
18.2.3
Changed line 241 from:
19.0.0
to:
18.2.6
Changed lines 244-245 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 247 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 249 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 251 from:
N/A
to:
18.0.5
Changed line 255 from:
18.3.6
to:
19.0.0
Changed line 258 from:
PC-14295
to:
PC-13923
Changed line 260 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 262 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 264 from:
18.2.0
to:
N/A
Changed line 268 from:
18.2.4
to:
18.3.6
Changed line 271 from:
PC-14220
to:
PC-14295
Changed line 273 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 275 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 277 from:
18.1.4
to:
18.2.0
Changed line 281 from:
18.2.3
to:
18.2.4
Changed line 284 from:
PC-14161
to:
PC-14220
Changed line 286 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 288 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 290 from:
MF 18.2.0
to:
18.1.4
Changed line 294 from:
18.2.1
to:
18.2.3
Changed line 297 from:
PC-14091
to:
PC-14161
Changed line 299 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 301 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 303-305 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 307:
18.2.1
Changed line 310 from:
PC-13934
to:
PC-14091
Changed line 312 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 314 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 316-318 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 319:
18.2.3
Changed line 322 from:
BA-1863
to:
PC-13934
Changed line 324 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 326 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed lines 328-330 from:
19.0
(:cell class=unresolved :)
Workaround
to:
18.2
(:cell class=resolved :)
Resolved
Added line 332:
18.2.3
Changed line 335 from:
PC-13687
to:
BA-1863
Changed line 337 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 339 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed lines 341-343 from:
18.1.1
(:cell class=resolved :)
Resolved
to:
19.0
(:cell class=unresolved :)
Workaround
Deleted line 344:
18.1.2
Changed line 347 from:
PC-13542
to:
PC-13687
Changed line 349 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 351 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 353 from:
18.0.4
to:
18.1.1
Changed line 357 from:
18.1.3
to:
18.1.2
Changed line 360 from:
PC-13437
to:
PC-13542
Changed line 362 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 364 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 367-368 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 370:
18.1.3
Changed line 373 from:
PC-13311
to:
PC-13437
Changed line 375 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 377 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 379-383 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 382-383:
Chrome \\
67.0.3396.99
Changed line 385 from:
PC-13231
to:
PC-13311
Changed line 387 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 389 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 391-392 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 397-398 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 401 from:
PC-13037
to:
PC-13231
Changed line 403 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 405 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 407-408 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 412 from:
18.0.4
to:
18.0.3
Changed line 415 from:
PC-12987
to:
PC-13037
Changed line 417 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 419 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 421 from:
17.3.4
to:
All versions
Changed line 425 from:
18.0.5
to:
18.0.4
Changed line 428 from:
PC-13066
to:
PC-12987
Changed line 430 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 432 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 434 from:
18.0
to:
17.3.4
Changed line 441 from:
PC-12935
to:
PC-13066
Changed line 443 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 445 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 447 from:
All versions
to:
18.0
Changed line 451 from:
17.4.4
to:
18.0.5
Changed line 454 from:
PC-12243
to:
PC-12935
Changed lines 456-458 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 464 from:
17.4.3
to:
17.4.4
Changed line 467 from:
PC-12505
to:
PC-12243
Changed lines 469-472 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 472-473 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 475:
17.4.3
Changed line 478 from:
PC-12292
to:
PC-12505
Changed lines 480-483 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 485-490 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 488-491:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 491 from:
PC-12290
to:
PC-12292
Changed lines 493-495 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 502-505 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 508 from:
PC-12181
to:
PC-12290
Changed line 510 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 512 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 514-515 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 521-522 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 527 from:
PC-12173
to:
PC-12181
Changed line 529 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 531 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 533-537 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 538-541 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 542 from:
PC-11381
to:
PC-12173
Changed line 544 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 546 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 548-551 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 555-558 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 561 from:
PC-10959
to:
PC-11381
Changed line 563 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 565 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 567-570 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 574-589:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 623-639:


[[#ipc-15699]]

\\
\\

!!!PC-15699: When using Integrated Scanning ''and'' using OCR ''and'' using the 'Prompt for more pages' feature, you'll receive a scanned file (e.g. PDF) for each page of the document rather than one file containing all pages.

The 'prompt for more pages' option allows you to scan multiple pages in, and have them all bundled as one PDF. For example if you don't have a document feeder, or if you have a particularly large document, you can scan a number of pages through separately, and using 'prompt for more pages' you'll receive 1 PDF with the entire document.

We're hoping to have a hot-fix for this shortly.

Please note that if you're not using [[https://www.papercut.com/tour/integrated-scanning/ocr/|OCR]], then you'll not see this issue happening.


----
April 12, 2019, at 08:47 AM by timg - Updated 14525 with exactly what you need to update for the DB connection url and driver.
Changed line 870 from:
To add the MS driver into PaperCut please follow these instructions.
to:
To add the MS driver into PaperCut ('''prior to PaperCut 19.0''') please follow these instructions.
Changed lines 884-893 from:
All things going well, you should have a connection to the database and be ready to test the connection time:
#Ensure you have turned on [[https://www.papercut.com/kb/Main/HowToEnableDebugInNG |debug logging mode]].
#Wait a few minutes
.
#Open the server.log file (in @@[app-path]/server/logs/@@).
#Search for @@[=DatabaseHealthChecker=]@@
#Look for @@Connect duration:@@.
The value should be well under 6000ms, like, 20 to 200ms.

'''Update''': This has now been resolved in 19.0.0. If you're using the old built-in database driver, you'll now see a warning in the Application Log advising to upgrade to the Microsoft driver. Additionally the steps in the  [[https://www.papercut.com/support/resources/manuals/ng-mf/common/topics/ext-db-upsizing.html#ext-db-upsizing-conn-details|updating your DB connection details]] part of the manual have been updated. Take a look at the @@server.properties.template@@ in a 19.0.1 build or later, to see the updated database settings too.

We are also bundling the MS DB drivers, so that there's no additional downloads required
.
to:
'''Update''': This has now been resolved in 19.0.0. If you're using the old built-in database driver, you'll now see a warning in the Application Log advising to upgrade to the Microsoft driver. '''If you're on PaperCut 19.0.0 or later''' then you can rest easy. The updated MS DB drivers are bundled in the PaperCut build, so you don't have to download any extra drivers. However, there are '''two''' changes in the database connection settings, in the server.properties file that you'll need to make:
*database.driver (update
to the driver being used)
*database.url (update to
the format of the connection string)

See below (or the server
.properties.template file) for an example (note: you'll have to change 'localhost' to your db server name or IP, '1433' to whatever port you're using for your SQL Server, 'papercut' to whatever your DB name is). See [[https://docs.microsoft.com/en-us/sql/connect/jdbc/setting-the-connection-properties?view=sql-server-2017|here]] for a little more information.
@@database.type=[=SQLServer=]@@\\
@@database.driver=[=com.microsoft.sqlserver.jdbc.SQLServerDriver=]@@\\
@@database.url=[=jdbc:sqlserver://localhost:1433;databaseName=papercut=]@@\\
@@database.username=@@\\
@@database.password=@@
April 11, 2019, at 11:30 AM by Mel Zouzoulas - Updated PC-15674
Changed lines 40-41 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
April 11, 2019, at 11:30 AM by Mel Zouzoulas - Updated PC-15674
Changed lines 43-44 from:
Workaround\\
[[#ipc-15674| More info
...]]
to:
19.0.2
April 11, 2019, at 02:32 AM by timg - Minor update
Changed line 644 from:
*Jobs that were printed by users who have their account selection set to 'Automatically Charge to Personal Account', will then be available for release for those users. This is the good news.
to:
*Jobs that were printed by users who have their account selection set to 'Automatically Charge to Personal Account' or 'Automatically Charge to a Single Shared Account', will then be available for release for those users. This is the good news.
Changed line 629 from:
We strongly advise to do the version 19 upgrade out of hours, and to ensure that Print Queues are cleared down post-upgrade if necessary. 
to:
We strongly advise to do the version 19 upgrade out of hours, and to ensure that Hold/Release Queues are cleared down pre-upgrade where possible.
April 11, 2019, at 02:00 AM by timg - Added workarounds to PC-15674
Added lines 43-44:
Workaround\\
[[#ipc-15674| More info...]]
Changed lines 621-624 from:
Instead, users will see the message "account needed", displayed in the "Jobs Pending Release" page, or on the device or release station, when trying to release their print jobs.

All jobs printed to hold/release queues subsequently (i.e. after the upgrade to version 19) will behave as normal, and will be available for release by the users.
to:
Instead, users will see the message "account needed", displayed in the "Jobs Pending Release" page, or on the device or release station, when trying to release their print jobs. All jobs printed to hold/release queues subsequently (i.e. after the upgrade to version 19) will behave as normal, and will be available for release by the users.
Changed lines 625-626 from:
We are currently working on seeing if there are other options around this.
to:
If you find yourself in this situation, the workarounds available are:

'''Clear your hold/release queues'''

Added lines 631-647:
If possible, clear out your hold/release queues - so that the pre-upgrade jobs are removed, and don't cause confusion for users. Unfortunately this does have the obvious side-effect that users will have to re-print their jobs if they still need them.

'''Remove the job-status data from the Application Server'''

This  issue has come about due to changes and improvements in the ability to select accounts to charge jobs to, at release time. See [[https://www.papercut.com/support/resources/manuals/ng-mf/releasestation/topics/device-mf-secure-print-release-assign-accounts-intro.html|Assigning accounts at the MFD]] if you're interested in this feature. To handle this, the status information about jobs being held has been changed.

One way to get around this is to:
#Shut down the App Server
#Remove the following files from @@[app-path]/server/data/internal/state/systemstate/@@
 ->held-jobs.curr.ser
 ->user-client-data.curr.ser
#Start the PaperCut Application Server service
This will have the positive effect that the old status information will be removed, and the App Server will regenerate status information for any held jobs in the system. '''''However''''' there are also side effects:
*Jobs that were printed by users who have their account selection set to 'Automatically Charge to Personal Account', will then be available for release for those users. This is the good news.
*The bad news is that jobs that were printed by users who have their account selection set to e.g. 'Show Standard Account Selection' (i.e. the user has to select which account to use) will need to re-select the account required. If your users have the ability to [[https://www.papercut.com/support/resources/manuals/ng-mf/releasestation/topics/device-mf-secure-print-release-assign-accounts-intro.html|assign accounts at the MFD]], then they can do this - otherwise they will have to return to their computer, make sure that the PaperCut User Client is running, and re-select the required account.

If in doubt, [[https://support.papercut.com|reach out to us to chat]]!
April 11, 2019, at 12:04 AM by timg - Added PC-15674
Changed line 33 from:
ACA-548
to:
PC-15674
Changed lines 35-37 from:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
to:
'''Important''': When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.
\\
[[#ipc-15674| More info...]]
Changed line 39 from:
18.3
to:
19.0.1
Deleted line 42:
Changed line 45 from:
PC-15524
to:
ACA-548
Changed lines 47-49 from:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
\\
[[#ipc-15524| More info
...]]
to:
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
Changed lines 49-51 from:
18.3.6
(:cell class=resolved :)
Resolved
to:
18.3
(:cell class=unresolved :)
Open
Deleted line 52:
18.3.8
Changed line 55 from:
PC-15206
to:
PC-15524
Changed line 57 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 59 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 61 from:
18.3
to:
18.3.6
Changed line 65 from:
18.3.7
to:
18.3.8
Changed line 68 from:
PC-14851
to:
PC-15206
Changed line 70 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 72 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 74 from:
18.2.5
to:
18.3
Changed line 81 from:
PC-15220
to:
PC-14851
Changed lines 83-84 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 85 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 87-89 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 91-92 from:
Jan 26\\
2019
to:
18.3.7
Changed line 94 from:
PC-15179
to:
PC-15220
Changed lines 96-97 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 99 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 102 from:
Jan 31\\
to:
Jan 23\\
Changed lines 107-108 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 111 from:
PC-14841
to:
PC-15179
Changed line 113 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 115 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 117-119 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 123-124 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 127 from:
PC-15040
to:
PC-14841
Changed lines 129-130 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed line 133 from:
18.3.2
to:
18.2.3
Changed line 137 from:
19.0.0
to:
18.3.3
Changed line 140 from:
PC-14874
to:
PC-15040
Changed lines 142-144 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Changed line 145 from:
18.2.6
to:
18.3.2
Changed line 149 from:
18.3.2
to:
19.0.0
Changed line 152 from:
PC-14600
to:
PC-14874
Changed lines 154-155 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 158 from:
All
to:
18.2.6
Changed line 165 from:
PC-14580
to:
PC-14600
Changed lines 167-169 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 174-175 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 177 from:
PC-14526
to:
PC-14580
Changed line 179 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 181 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 183 from:
18.2.4
to:
All
Changed lines 187-188 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 191 from:
PC-14525
to:
PC-14526
Changed line 193 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 195 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed line 197 from:
18.1
to:
18.2.4
Changed lines 201-202 from:
19.0.0\\
[[#i14525| More info...]]
to:
18.2.5
Changed line 204 from:
PC-14440
to:
PC-14525
Changed line 206 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 208 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed line 210 from:
18.2.3
to:
18.1
Changed lines 214-215 from:
18.2.6
to:
19.0.0\\
[[#i14525| More info...]]
Changed lines 218-219 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 220 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 222 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed line 224 from:
18.0.5
to:
18.2.3
Changed line 228 from:
19.0.0
to:
18.2.6
Changed lines 231-232 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 234 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 236 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed line 238 from:
N/A
to:
18.0.5
Changed line 242 from:
18.3.6
to:
19.0.0
Changed line 245 from:
PC-14295
to:
PC-13923
Changed line 247 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 249 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 251 from:
18.2.0
to:
N/A
Changed line 255 from:
18.2.4
to:
18.3.6
Changed line 258 from:
PC-14220
to:
PC-14295
Changed line 260 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 262 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 264 from:
18.1.4
to:
18.2.0
Changed line 268 from:
18.2.3
to:
18.2.4
Changed line 271 from:
PC-14161
to:
PC-14220
Changed line 273 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 275 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 277 from:
MF 18.2.0
to:
18.1.4
Changed line 281 from:
18.2.1
to:
18.2.3
Changed line 284 from:
PC-14091
to:
PC-14161
Changed line 286 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 288 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 290-292 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 294:
18.2.1
Changed line 297 from:
PC-13934
to:
PC-14091
Changed line 299 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 301 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 303-305 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 306:
18.2.3
Changed line 309 from:
BA-1863
to:
PC-13934
Changed line 311 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 313 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed lines 315-317 from:
19.0
(:cell class=unresolved :)
Workaround
to:
18.2
(:cell class=resolved :)
Resolved
Added line 319:
18.2.3
Changed line 322 from:
PC-13687
to:
BA-1863
Changed line 324 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 326 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed lines 328-330 from:
18.1.1
(:cell class=resolved :)
Resolved
to:
19.0
(:cell class=unresolved :)
Workaround
Deleted line 331:
18.1.2
Changed line 334 from:
PC-13542
to:
PC-13687
Changed line 336 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 338 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 340 from:
18.0.4
to:
18.1.1
Changed line 344 from:
18.1.3
to:
18.1.2
Changed line 347 from:
PC-13437
to:
PC-13542
Changed line 349 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 351 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 354-355 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 357:
18.1.3
Changed line 360 from:
PC-13311
to:
PC-13437
Changed line 362 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 364 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 366-370 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 369-370:
Chrome \\
67.0.3396.99
Changed line 372 from:
PC-13231
to:
PC-13311
Changed line 374 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 376 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 378-379 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 384-385 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 388 from:
PC-13037
to:
PC-13231
Changed line 390 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 392 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 394-395 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 399 from:
18.0.4
to:
18.0.3
Changed line 402 from:
PC-12987
to:
PC-13037
Changed line 404 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 406 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 408 from:
17.3.4
to:
All versions
Changed line 412 from:
18.0.5
to:
18.0.4
Changed line 415 from:
PC-13066
to:
PC-12987
Changed line 417 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 419 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 421 from:
18.0
to:
17.3.4
Changed line 428 from:
PC-12935
to:
PC-13066
Changed line 430 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 432 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 434 from:
All versions
to:
18.0
Changed line 438 from:
17.4.4
to:
18.0.5
Changed line 441 from:
PC-12243
to:
PC-12935
Changed lines 443-445 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 451 from:
17.4.3
to:
17.4.4
Changed line 454 from:
PC-12505
to:
PC-12243
Changed lines 456-459 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
Changed lines 459-460 from:
(:cell class=unresolved:)
Open
to:
(:cell class=resolved:)
Resolved
Added line 462:
17.4.3
Changed line 465 from:
PC-12292
to:
PC-12505
Changed lines 467-470 from:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
to:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3
.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info..
.]]
Changed lines 472-477 from:
MF 17.3.2 \\
(Build 41733
)\\
NG 17.3.2 \\
(Build 41734)
(:cell class=resolved:)
Resolved
to:
All versions
(:cell class=unresolved:
)
Open
Deleted lines 475-478:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 478 from:
PC-12290
to:
PC-12292
Changed lines 480-482 from:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
\\
[[#i12290| More info
...]]
to:
PaperCut 17.3 has introduced a security enhancement to improve the coverage of HTTP header origin checks, in line with OWASP recommendations. However, in some cases, attempting to log into the Admin or User web interface after upgrading to 17.3, sometimes produces a CSRF validation error message. This can be resolved by following these [[https://www.papercut.com/kb/Main/CSRFValidationError | additional actions.]]
Changed lines 489-492 from:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
MF 17.3.4 \\
(Build 41947)\\
NG 17.3.4 \\
(Build 41948)
Changed line 495 from:
PC-12181
to:
PC-12290
Changed line 497 from:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
to:
There has been an issue reported where the Application Server is failing to read the service.conf file. This means custom memory allocation settings may be ignored and the Application Server will run with a default memory allocation (1/4 of the system memory).
Changed line 499 from:
[[#i12181| More info...]]
to:
[[#i12290| More info...]]
Changed lines 501-502 from:
All versions \\
(since July 2017)
to:
MF 17.3.2 \\
(Build 41733)\\
NG 17.3.2 \\
(Build 41734
)
Changed lines 508-509 from:
[=RFIDeas=] \\
newest firmware
to:
MF 17.3.3 \\
(Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 514 from:
PC-12173
to:
PC-12181
Changed line 516 from:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
to:
Slow response time on card swipes when using [=RFIDeas=] 241 Client Mode.
Changed line 518 from:
[[#i12173| More info...]]
to:
[[#i12181| More info...]]
Changed lines 520-524 from:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
(:cell class=resolved
:)
to:
All versions \\
(since July 2017)
(:cell class=resolved:)
Changed lines 525-528 from:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
to:
[=RFIDeas=] \\
newest firmware
Changed line 529 from:
PC-11381
to:
PC-12173
Changed line 531 from:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
to:
You may receive an error message "Unknown Error" when accessing "Jobs Pending Release" screen in the PaperCut Admin Web UI.
Changed line 533 from:
[[#i11381| More info...]]
to:
[[#i12173| More info...]]
Changed lines 535-538 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.2.4 \\
(Build 41500)\\
NG 17.2.4 \\
(Build 41501)
Changed lines 542-545 from:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
to:
MF 17.3.3 (\\
Build 41828)\\
NG 17.3.3 \\
(Build 41829)
Changed line 548 from:
PC-10959
to:
PC-11381
Changed line 550 from:
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
to:
Web Print sandbox mode: After one or more Web Print servers go offline, a single print PDF job with multiple copies will be incorrectly processed as multiple individual print jobs.
Changed line 552 from:
[[#i10959| More info...]]
to:
[[#i11381| More info...]]
Changed lines 554-557 from:
MF 17.0.2
to:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
Added lines 561-576:
MF 17.1.2 \\
(Build 40576)\\
NG 17.1.2 \\
(Build 40577)
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
PC-10959
(:cell class=description :)
An issue preventing Admins from accessing the configuration pages of Value Loaders and Kiosks.
\\
[[#i10959| More info...]]
(:cell :)
MF 17.0.2
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 610-630:


[[#ipc-15674]]

\\
\\

!!!PC-15674: When upgrading to version 19 from previous versions, held jobs printed prior to the upgrade will not be available to release once the upgrade is complete.

Instead, users will see the message "account needed", displayed in the "Jobs Pending Release" page, or on the device or release station, when trying to release their print jobs.

All jobs printed to hold/release queues subsequently (i.e. after the upgrade to version 19) will behave as normal, and will be available for release by the users.

This will only impact those jobs that were printed prior to the upgrade.

We are currently working on seeing if there are other options around this.

We strongly advise to do the version 19 upgrade out of hours, and to ensure that Print Queues are cleared down post-upgrade if necessary.


----
Changed lines 841-843 from:
'''Update''': This has now been resolved in 19.0.0. If you're using the old JTDS driver, you'll now see a warning in the Application Log advising to upgrade to the MS JDBC driver. Additionally the steps in the  [[https://www.papercut.com/support/resources/manuals/ng-mf/common/topics/ext-db-upsizing.html#ext-db-upsizing-conn-details|updating your DB connection details]] part of the manual have been updated. We are also bundling the MS DB drivers, so that there's no additional downloads required.
to:
'''Update''': This has now been resolved in 19.0.0. If you're using the old built-in database driver, you'll now see a warning in the Application Log advising to upgrade to the Microsoft driver. Additionally the steps in the  [[https://www.papercut.com/support/resources/manuals/ng-mf/common/topics/ext-db-upsizing.html#ext-db-upsizing-conn-details|updating your DB connection details]] part of the manual have been updated. Take a look at the @@server.properties.template@@ in a 19.0.1 build or later, to see the updated database settings too.

We are also bundling the MS DB drivers, so that there's no additional downloads required.
April 09, 2019, at 04:50 AM by timg - Updated PC-14214
Changed lines 228-229 from:
(:cell class=unresolved :)
Workaround
to:
(:cell class=resolved :)
Resolved
Added line 231:
19.0.0
Added lines 867-868:

'''Update''': This has now been resolved in 19.0.0.
Changed lines 201-202 from:
Resolved\\
(see details)
to:
Resolved
Added lines 203-204:
19.0.0\\
[[#i14525| More info...]]
April 09, 2019, at 04:46 AM by timg - Updated PC-15040 and PC-14525
Changed lines 135-136 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 138 from:
Hot fix available
to:
19.0.0
Changed lines 200-201 from:
(:cell class=unresolved :)
Workaround
to:
(:cell class=resolved :)
Resolved\\
(see details)
Changed lines 727-729 from:
Some Print scripts stop working after upgrading to 18.3, you could be seeing an issue that could be related to the JS engine upgrade we included in this version. If you see the issue, please contact us with your script along with details about the behavior you are seeing. That would help us provide you with a fix for the issue.

to:
Some Print scripts stop working after upgrading to 18.3, you could be seeing an issue that could be related to the JS engine upgrade we included in this version.

'''Update''': This has now been resolved in 19
.0.0.

Added lines 838-839:

'''Update''': This has now been resolved in 19.0.0. If you're using the old JTDS driver, you'll now see a warning in the Application Log advising to upgrade to the MS JDBC driver. Additionally the steps in the  [[https://www.papercut.com/support/resources/manuals/ng-mf/common/topics/ext-db-upsizing.html#ext-db-upsizing-conn-details|updating your DB connection details]] part of the manual have been updated. We are also bundling the MS DB drivers, so that there's no additional downloads required.
April 02, 2019, at 06:30 AM by Jamie McClunie - Adding new issue ACA-548 for OCR
Added lines 31-41:
(:comment ******************************  New Issue Row  **************************************************** :)
(:cellnr :)
ACA-548
(:cell class=description :)
OCR will fail to detect text when the input image is not in its natural orientation. This issue affects both cloud and on-premise OCR.
(:cell :)
18.3
(:cell class=unresolved :)
Open
(:cell :)

April 01, 2019, at 09:40 PM by employee 82 - I edited 13923 for clarity and grammar.
Changed lines 856-858 from:
!!!13923: When trying to access the PaperCut Admin console, the following message is shown "An error occurred starting the PaperCut MF application server service ".

If you see a white background where it first states “An error occurred starting
the PaperCut MF application server service.”. On that page, search for the words “mapdb”. If you see it mentioned on that page, try the following steps:
to:
!!!13923: When trying to access the PaperCut Admin console or user pages, one sees a message pertaining to  "An error occurred starting the PaperCut MF application server service ".

If you see a white background instead of
the typical login page stating something similar to “An error occurred starting the PaperCut MF application server service," search for the string “mapdb”. If you find a match, try the following steps:
Changed lines 860-864 from:
-> 2) Delete all files under where PaperCut is installed [app-path]\PaperCut MF\server\tmp directory
-> 3) Move all mapdb files under [app-path]\PaperCut MF\server\data\internal to a different directory.
-> 4) Restart the PaperCut server after checking the above.

Note
that this behaviour is fixed in 18.3.6, which should avoid the need for the above steps.
to:
-> 2) Delete all files in [app-path]\PaperCut MF\server\tmp directory
-> 3) Move all mapdb files in [app-path]\PaperCut MF\server\data\internal to a different directory.
-> 4) Restart the PaperCut Application Server service.

Note
that version 18.3.6 includes a fix for the issue preventing the need for the steps above.
March 20, 2019, at 03:52 AM by timg - Updated pc-15524
Changed lines 40-41 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Changed line 43 from:
Hot-fix available
to:
18.3.8
Changed lines 594-596 from:
Starting with PaperCut 18.3.6 the Print Provider may crash during page analysis when certain PCL5 drivers are used. When this occurs, job will not be tracked or held and the Print Provider will need to be restarted.  Please reach out to PaperCut Support for the hot-fix. 
to:
Starting with PaperCut 18.3.6 the Print Provider may crash during page analysis when certain PCL5 drivers are used. When this occurs, job will not be tracked or held and the Print Provider will need to be restarted.

'''Update:''' This has now been resolved in the 18.3.8 release
.
Changed lines 39-41 from:
18.3.6, 18.3.7
(:cell
class=resolved :)
Hot-fix Available
to:
18.3.6
(:cell class=unresolved :)
Open
Changed line 43 from:
19.0
to:
Hot-fix available
March 18, 2019, at 04:28 PM by Aaron Pouliot - Added PC-15524
Changed line 33 from:
PC-15206
to:
PC-15524
Changed line 35 from:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
to:
PaperCut Print Provider crashes when certain PCL5 drivers are used.
Changed line 37 from:
[[#ipc-15206| More info...]]
to:
[[#ipc-15524| More info...]]
Changed line 39 from:
18.3
to:
18.3.6, 18.3.7
Changed line 41 from:
Resolved
to:
Hot-fix Available
Changed line 43 from:
18.3.7
to:
19.0
Changed line 46 from:
PC-14851
to:
PC-15206
Changed line 48 from:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
to:
5 second delay on @@Server-Command.exe@@/Payment Gateway interfaces
Changed line 50 from:
[[#ipc-14851| More info...]]
to:
[[#ipc-15206| More info...]]
Changed line 52 from:
18.2.5
to:
18.3
Changed line 59 from:
PC-15220
to:
PC-14851
Changed lines 61-62 from:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
to:
Jobs are refunded when Hardware Page Checks are enabled and conversions or watermarks are also enabled.
Changed line 63 from:
[[#ipc-15220| More info...]]
to:
[[#ipc-14851| More info...]]
Changed lines 65-67 from:
From\\
Jan 23\\
2019
to:
18.2.5
Changed lines 69-70 from:
Jan 26\\
2019
to:
18.3.7
Changed line 72 from:
PC-15179
to:
PC-15220
Changed lines 74-75 from:
Authorize.Net is phasing out MD5 based transHash support
to:
Publishing a printer through Google Cloud Print (GCP) results in an error:\\
''An error has occurred while processing your request, please check the logs''
Changed line 77 from:
[[#ipc-15179| More info...]]
to:
[[#ipc-15220| More info...]]
Changed line 80 from:
Jan 31\\
to:
Jan 23\\
Changed lines 85-86 from:
18.3.7\\
'''Action required'''
to:
Jan 26\\
2019
Changed line 89 from:
PC-14841
to:
PC-15179
Changed line 91 from:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
to:
Authorize.Net is phasing out MD5 based transHash support
Changed line 93 from:
[[#ipc-14841| More info...]]
to:
[[#ipc-15179| More info...]]
Changed lines 95-97 from:
18.2.3
to:
From\\
Jan 31\\
2019
Changed lines 101-102 from:
18.3.3
to:
18.3.7\\
'''Action required'''
Changed line 105 from:
PC-15040
to:
PC-14841
Changed lines 107-108 from:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
to:
Email to Print doesn't respect the default driver settings configured on the queue (e.g. duplex etc)
\\
[[#ipc-14841| More info...]]
Changed lines 111-113 from:
18.3.2
(:cell class=unresolved :)
Open
to:
18.2.3
(:cell class=resolved :)
Resolved
Changed line 115 from:
Hot fix available
to:
18.3.3
Changed line 118 from:
PC-14874
to:
PC-15040
Changed lines 120-122 from:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
to:
Some print scripts do not work after upgrading to 18.3\\
[[#ipc-15040| More info...]]
Deleted lines 122-125:
18.2.6
(:cell class=resolved :)
Resolved
(:cell :)
Added lines 124-127:
(:cell class=unresolved :)
Open
(:cell :)
Hot fix available
Changed line 130 from:
PC-14600
to:
PC-14874
Changed lines 132-133 from:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
to:
If you’re on v18.2.6 with a Server running `MacOS/Linux, jobs won’t print with Google Cloud Print and Email to Print
\\
[[#i14874| More info...]]
Changed line 136 from:
All
to:
18.2.6
Changed line 143 from:
PC-14580
to:
PC-14600
Changed lines 145-147 from:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
\\
[[#i14580| More info...]]
to:
Canon Pro devices not working well on High Sierra. \\
[[#i14600| More info...]]
Changed lines 152-153 from:
Config change\\
[[#i14580| More info
...]]
to:
18.3.2
Changed line 155 from:
PC-14526
to:
PC-14580
Changed line 157 from:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
to:
The [=PayPal=] payment gateway now requires using HTTPS for the IPN URL.
Changed line 159 from:
[[#i14526| More info...]]
to:
[[#i14580| More info...]]
Changed line 161 from:
18.2.4
to:
All
Changed lines 165-166 from:
18.2.5
to:
Config change\\
[[#i14580| More info
...]]
Changed line 169 from:
PC-14525
to:
PC-14526
Changed line 171 from:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
to:
In PaperCut version 18.2.4 the Print Provider may crash when Hardware Page Checks are enabled.
Changed line 173 from:
[[#i14525| More info...]]
to:
[[#i14526| More info...]]
Changed lines 175-177 from:
18.1
(:cell class=unresolved :)
Workaround
to:
18.2.4
(:cell class=resolved :)
Resolved
Added line 179:
18.2.5
Changed line 182 from:
PC-14440
to:
PC-14525
Changed line 184 from:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
to:
Issue with the built-in database driver causing excessively long connection times to SQL 2016.
Changed line 186 from:
[[#i14440| More info...]]
to:
[[#i14525| More info...]]
Changed lines 188-190 from:
18.2.3
(:cell class=resolved :)
Resolved
to:
18.1
(:cell class=unresolved :)
Workaround
Deleted line 191:
18.2.6
Changed lines 194-195 from:
PC-14214 \\
(was 13625)
to:
PC-14440
Changed line 196 from:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
to:
PaperCut NG/MF 18.2.3 for iPrint does not work on anything other than OES 2018.
Changed line 198 from:
[[#i13625| More info...]]
to:
[[#i14440| More info...]]
Changed lines 200-202 from:
18.0.5
(:cell class=unresolved :)
Workaround
to:
18.2.3
(:cell class=resolved :)
Resolved
Added line 204:
18.2.6
Changed lines 207-208 from:
PC-13923
to:
PC-14214 \\
(was 13625)
Changed line 210 from:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
to:
Value of Regex is not saved when syncing primary/secondary card numbers from the sync source (i.e. AD, LDAP)  under Options -> User/Group sync.
Changed line 212 from:
[[#i13923| More info...]]
to:
[[#i13625| More info...]]
Changed lines 214-216 from:
N/A
(:cell class=resolved :)
Resolved
to:
18.0.5
(:cell class=unresolved :)
Workaround
Deleted line 217:
18.3.6
Changed line 220 from:
PC-14295
to:
PC-13923
Changed line 222 from:
additional-groups.txt file no longer includes internal users when performing sync.
to:
When trying to access the PaperCut Admin console, under certain circumstances the following message is shown "An error occurred starting the PaperCut MF application server service ".
Changed line 224 from:
[[#i14295| More info...]]
to:
[[#i13923| More info...]]
Changed line 226 from:
18.2.0
to:
N/A
Changed line 230 from:
18.2.4
to:
18.3.6
Changed line 233 from:
PC-14220
to:
PC-14295
Changed line 235 from:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
to:
additional-groups.txt file no longer includes internal users when performing sync.
Changed line 237 from:
[[#i14220| More info...]]
to:
[[#i14295| More info...]]
Changed line 239 from:
18.1.4
to:
18.2.0
Changed line 243 from:
18.2.3
to:
18.2.4
Changed line 246 from:
PC-14161
to:
PC-14220
Changed line 248 from:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
to:
Errant warning displayed upon first load of the '''Bulk User Operations''' page of Admin web interface
Changed line 250 from:
[[#i14161| More info...]]
to:
[[#i14220| More info...]]
Changed line 252 from:
MF 18.2.0
to:
18.1.4
Changed line 256 from:
18.2.1
to:
18.2.3
Changed line 259 from:
PC-14091
to:
PC-14161
Changed line 261 from:
Shared Account selection via Mobile web client not working as expected in some environments
to:
The pay and release station  (where coin boxes are attached to a release station) will stop working when upgrading to Papercut MF or PaperCut NG 18.2.0 or above. This issue may also affect some a rarely used standalone payment or hardware integrations.
Changed line 263 from:
[[#i14091| More info...]]
to:
[[#i14161| More info...]]
Changed lines 265-267 from:
14.x or earlier
(:cell class=unresolved :)
Workaround
to:
MF 18.2.0
(:cell class=resolved :)
Resolved
Added line 269:
18.2.1
Changed line 272 from:
PC-13934
to:
PC-14091
Changed line 274 from:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
to:
Shared Account selection via Mobile web client not working as expected in some environments
Changed line 276 from:
[[#i13934| More info...]]
to:
[[#i14091| More info...]]
Changed lines 278-280 from:
18.2
(:cell class=resolved
:)
Resolved
to:
14.x or earlier
(
:cell class=unresolved :)
Workaround
Deleted line 281:
18.2.3
Changed line 284 from:
BA-1863
to:
PC-13934
Changed line 286 from:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
to:
An access denied message appears when switching from Job Ticketing to the PaperCut MF Admin web interface
Changed line 288 from:
[[#i1863| More info...]]
to:
[[#i13934| More info...]]
Changed lines 290-292 from:
19.0
(:cell class=unresolved :)
Workaround
to:
18.2
(:cell class=resolved :)
Resolved
Added line 294:
18.2.3
Changed line 297 from:
PC-13687
to:
BA-1863
Changed line 299 from:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
to:
If the Job Ticketing version is older than November 2018 and auto updates have been turned off, upgrading to the latest version of Job Ticketing will fail once auto-update is enabled.
Changed line 301 from:
[[#i13687| More info...]]
to:
[[#i1863| More info...]]
Changed lines 303-305 from:
18.1.1
(:cell class=resolved :)
Resolved
to:
19.0
(:cell class=unresolved :)
Workaround
Deleted line 306:
18.1.2
Changed line 309 from:
PC-13542
to:
PC-13687
Changed line 311 from:
Google Cloud Print status stuck as "Initializing"
to:
The PaperCut Admin interface and some device screens may not show specific language translations correctly
Changed line 313 from:
[[#i13542| More info...]]
to:
[[#i13687| More info...]]
Changed line 315 from:
18.0.4
to:
18.1.1
Changed line 319 from:
18.1.3
to:
18.1.2
Changed line 322 from:
PC-13437
to:
PC-13542
Changed line 324 from:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
to:
Google Cloud Print status stuck as "Initializing"
Changed line 326 from:
[[#i13437| More info...]]
to:
[[#i13542| More info...]]
Changed lines 329-330 from:
(:cell class=unresolved :)
Open
to:
(:cell class=resolved :)
Resolved
Added line 332:
18.1.3
Changed line 335 from:
PC-13311
to:
PC-13437
Changed line 337 from:
Users color selection ignored when printing from the Chrome browser on Windows
to:
User re-prompt to enter their Account Selection/Comment/Invoice details again for held jobs after upgrading to 18.0.4 or higher
Changed line 339 from:
[[#i13311| More info...]]
to:
[[#i13437| More info...]]
Changed lines 341-345 from:
Chrome browser \\
60
.0.3112.78 \\
to 67.0.3396.99
(
:cell class=resolved :)
Resolved
to:
18.0.4
(:cell class=unresolved
:)
Open
Deleted lines 344-345:
Chrome \\
67.0.3396.99
Changed line 347 from:
PC-13231
to:
PC-13311
Changed line 349 from:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
to:
Users color selection ignored when printing from the Chrome browser on Windows
Changed line 351 from:
[[#i13231| More info...]]
to:
[[#i13311| More info...]]
Changed lines 353-354 from:
MF 18.0.2 \\
(Build 42955)
to:
Chrome browser \\
60.0.3112.78 \\
to 67.0.3396.99
Changed lines 359-360 from:
18.0.3
to:
Chrome \\
67
.0.3396.99
Changed line 363 from:
PC-13037
to:
PC-13231
Changed line 365 from:
A rare issue on older devices can cause a connection failure with the Application Server.
to:
Integrated Scanning "Scan to Folder" and "Scan to Custom Email" Scan Actions fail to deliver document if user's email address not populated on Application Server
Changed line 367 from:
[[#i13037| More info...]]
to:
[[#i13231| More info...]]
Changed lines 369-370 from:
All versions
(:cell class=resolved:
)
to:
MF 18.0.2 \\
(Build 42955)
(:cell class=resolved
:)
Changed line 374 from:
18.0.4
to:
18.0.3
Changed line 377 from:
PC-12987
to:
PC-13037
Changed line 379 from:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
to:
A rare issue on older devices can cause a connection failure with the Application Server.
Changed line 381 from:
[[#i12987| More info...]]
to:
[[#i13037| More info...]]
Changed line 383 from:
17.3.4
to:
All versions
Changed line 387 from:
18.0.5
to:
18.0.4
Changed line 390 from:
PC-13066
to:
PC-12987
Changed line 392 from:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
to:
Jobs released from the queue are not being printed then showing back up in the queue on hold.
Changed line 394 from:
[[#i13066| More info...]]
to:
[[#i12987| More info...]]
Changed line 396 from:
18.0
to:
17.3.4
Changed line 403 from:
PC-12935
to:
PC-13066
Changed line 405 from:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
to:
Orphaned print jobs can cause jobs in the print release queue to be hidden for all users.
Changed line 407 from:
[[#i12935| More info...]]
to:
[[#i13066| More info...]]
Changed line 409 from:
All versions
to:
18.0
Changed line 413 from:
17.4.4
to:
18.0.5
Changed line 416 from:
PC-12243
to:
PC-12935
Changed lines 418-420 from:
PaperCut NG and MF is not yet compatible with [=PostgreSQL=] version 10 or later.
to:
On `MacOS High Sierra only (10.13), when you run the Control Printer Monitoring.command, PaperCut does not track the print queues
\\
[[#i12935| More info...]]
Changed line 426 from:
17.4.3
to:
17.4.4
Changed line 429 from:
PC-12505
to:
PC-12243
Changed lines 431-434 from:
We have had some customers experience issues relating to incorrect paper size when printing from Apple's Pages, Keynote, and Numbers apps on iOS devices. This seems to be affecting the latest update of the apps, v3.3.
If you are experiencing issues with incorrect paper size when printing from Apple's Pages, Keynote, and Numbers v3.3, can you please contact support via [[http://support.papercut.com]]
\\
[[#i12505| More info...]]
to:
PaperCut NG and MF is not yet c