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High school|

Solving the ARM64 print challenge at St. Josephʼs College

Students at St Josephʼs College is a prominent Catholic secondary school in Toowoomba, Australia

Cutting to the chase

Problem

Legacy print stacks blocked ARM64 hardware transition

Solution

PaperCut Print Deploy enabled native ARM64 printing support

Outcome

Students enjoy seamless printing and superior battery life

St Josephʼs College is a prominent Catholic secondary school in Toowoomba, Australia, dedicated to removing technology barriers to enhance student learning.

With a diverse fleet of devices managed via Microsoft Intune and Autopilot, the St Joseph’s IT Team, which aims to be an industry leader, prides itself on being at the “bleeding edge” of educational technology. The mission of the IT Team at St Joseph’s is to ensure the user experience of tools, from laptops to printers, is seamless: powerful, reliable, and largely invisible to the end-user.

Recently, that commitment to innovation was put to the test. System Administrator Matthew Dalamaras identified ARM64 architecture as the future of student computing, promising 15-hour battery life and superior portability. However, moving to the next generation of Windows hardware revealed a critical infrastructure gap: the school’s essential printing services were not yet ready for the leap to ARM64.

Printing was the final breakpoint for our ARM64 transition; PaperCut turned that barrier into a bridge."

- Matthew Dalamaras,

System administrator, St Josephʼs College, QLD

Problem

Legacy print stacks blocked ARM64 hardware transition

For Matthew, the transition to the Surface Pro 12 was about more than just new hardware; it was about ensuring students could get through a full school day without hunting for power

outlets. While the ARM64 chips delivered on battery life, they created a significant “breakpoint” in the existing print stack. Matthew found that while every other classroom tool migrated perfectly, printing—a non-negotiable utility—stalled.

“Everything works but printing,” Matthew noted during the pilot. In a high-pressure school environment, you cannot simply opt-out of printing; it is a core requirement for both staff and students. The incompatibility threatened to derail the entire hardware rollout, potentially forcing the school to revert to older, less efficient x86 devices just to maintain basic utility.

Solution

PaperCut Print Deploy enabled native ARM64 printing support

Matthew reached out to PaperCut to see if they were tackling the ARM64 challenge. Instead of a standard support ticket, the conversation evolved into a collaborative pre-release partnership. St Josephʼs became a testing ground for PaperCutʼs native ARM64 support, allowing the school to stay on the cutting edge while helping PaperCut refine the technology for the wider education sector.

Working closely with PaperCutʼs engineering team, Matthew helped test and stabilise native ARM64 printing. This was not about finding a clunky emulation workaround; it was about ensuring that the PaperCut stack ran natively and efficiently on the new architecture.

The solution was rolled out across the Year 7 and 10 pilot group using PaperCutʼs Print Deploy, allowing the IT team to push the correct drivers to the new ARM64 devices remotely. This ensured a ‘zero-touch’ experience that fit perfectly within the schoolʼs existing Intune-managed workflow, meaning Matthew didn’t have to manually configure a single student device.

Outcome

Students enjoy seamless printing and superior battery life

A few months into the rollout, the technology has effectively “disappeared” into the background. Students are now benefiting from the full potential of ARM64, enjoying devices that stay charged through every period, while printing remains “business as usual.” For Matthew, the lack of noise from the helpdesk is the ultimate metric of success.

By partnering with PaperCut, St Josephʼs did not just solve a driver issue; they successfully future-proofed their student device program. The school is now positioned as a leader in the

transition to ARM64, proving that with the right partner, even the most significant technical “breakpoints” can be turned into a competitive advantage.

“We don’t want technology to be a hindrance,” says Matthew. “We want it to be a tool that students are comfortable using. PaperCut helped us remove that final roadblock.”

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