Release History (v16)

Fixes:

• VCC Controller: Improved the shared account selection process.
• Mac and Linux: Fixed a rare issue preventing Print Provider errors from being logged when spool files are created.

For Integrators:

• The Payment Gateway API for 3rd-party developers has been enhanced to improve the reporting of job details. For more information, see the documentation.

Other Notes:

• This release does NOT contain a database upgrade.

Fixes:

• Windows Web Print: Fixed an issue causing Web Print jobs to time out while in the queue waiting to be processed.
• Improved the speed of releasing print jobs.
• Google Cloud Print on Mac and Linux: Fixed an issue preventing users from adding printers. (since 16.3 build-38127)

Other Notes:

• This release does NOT contain a database upgrade.

Enhancements:

• Support for Toshiba E-Bridge Next cloud apps print job tracking and charging.
• Improved performance on the Manager mode account selection popup. The "Username or ID" field is now pre-populated with the user's username so they can submit their print jobs more quickly.
• Ricoh printers: Improved the accuracy of toner level reporting when it is below 20% on some devices. A new Config key (toner.fetch-public-mib-then-private) has been provided if you require that level of toner reporting.

Fixes:

• Fixed a problem with reports for multiple departments or offices, where the comma separated list of office/department codes provided included spaces. (since 16.1)
• Site Server: Fixed the following issues that occurred when permissions were assigned via a user directory (eg. Active Directory) group:
  • some shared accounts were not displayed on the device panel
  • the Integrated Scanning icon was not displayed on the device panel
• Web Print sandbox mode: Fixed an issue causing Web Print to become unavailable if the Web Print server name is six characters in length and contains only letters and numbers.
• PCL6 printers: Improved color page counts.
• PCL5 and HPGL plotters: Improved page counts on some PCL5 and HPGL plotters.
• KIP plotters: Fixed an issue causing incorrect postscript copy count.
• CUPS-based print servers: Fixed an issue preventing tracking of print queues with Xerox drivers.
• Mac and Linux: Fixed an occasional issue preventing PaperCut from automatically registering CUPS printers for some drivers.
• Oracle database: Fixed a problem when there were multiple jobs in a single session, where the most recent job was not charged to a user's account.
• Release Station / Pay Station terminal: Improved reliability of the on-screen keyboard.
• Fixed an occasional issue causing an incorrect Total Printed Sheets count in reports when multiple copy jobs are performed in a single login session. This issue occurred only when all copy jobs were either simplex, or all were duplex.
• HP devices: Fixed a rare issue causing devices to display the following after the Application Server is restarted:
  • an 'Unknown device" error message when attempting to copy
  • a blank Print Release screen when attempting to release a print job

Fixes:

• Fixed a regression that caused some errors in user web pages. See known issues for more information and affected pages (since 16.3).

Other Notes:

• This release does NOT contain a database upgrade.

Enhancements:

• Added filtering by printer/device group to the following reports:
  • User: Department print/copy/scan/fax - breakdown
  • Printer: Printer attributes
  • Printer: Device copy/scan/fax - breakdown
  • Account: Shared account printing invoice - job type summary (Invoice Reports)
• Enhanced the About page in the Admin web interface to include details of the operating system, server specifications, and connected database.
• Pay Station: Remove support for QI SmartKit Console payment hardware.

Fixes:

• Fixed an issue on the Edit Admin Rights page, where some lists of groups weren't alphabetically ordered (since release 16.0).
• Fixed a rare issue preventing the Application Server from connecting to the database (since 16.1).

Other Notes:

• This release does NOT contain a database upgrade.
• As per the End of Life announcement, this release discontinues support for the QI SmartKit Console.

Enhancements:

• Application Log messages relating to job release errors now include the IP address of the Release Station.

Fixes:

• Fixed an issue allowing the creation of internal users with the same card/ID number.
• Fixed an issue preventing users from logging into the Mobile User web interface from iOS devices (since 16.1).
• Fixed an issue blocking Site Server connectivity when the Application Server is configured with a stricter list of SSL protocols (since 16.2 General Release).
• Enhanced the predictability of the order in which jobs are printed when "Release All" is used.
• Fixed an issue allowing alphanumeric PINs to be assigned to internal users via server-command.
• Fixed an issue introduced by the bundled Java SE Runtime Environment upgrade in 16.2 General Release causing problems on some older devices (using the RC4 cipher) connecting to PaperCut NG.
• Google Cloud Print: Publishing a printer to Google Cloud Print is now attempted several times before failing. This minimizes the effect of intermittent failure responses from Google Cloud Print.
• PaperCut LPD service with legacy Windows LPR client: Fixed an occasional issue preventing jobs from processing when either the job name or the associated username contains non-ASCII characters. For more information, see Fixing encoding problems/unintelligible characters appearing in PaperCut LPD job queue.
• Ricoh printers: Added a new Config key (toner.fetch-public-mib-then-private) to improve the accuracy of toner level retrieval when below 20% for some models.
• Canon UFR II drivers: Added support for 40 X 30 inch page size detection.
• KIP GL drivers: Improved page count reliability.
• Linux and Mac: Improved the reliability of enabling and disabling printers.
• Fixed an occasional issue with account charging priority.

Enhancements:

• Web Print scaling:
  Web Print is a proven and popular solution for occasional printing. However, with an increasing demand, busy sites are finding that a single Web Print server is not sufficient to provide good service. Web Print can now be scaled to meet the needs of your organization. Multiple Web Print servers can be used to ensure reliability and reduce wait time in queues, leading to a better user experience. The System Health interface also now provides endpoints to track the status of your Web Print servers.
• Updated the bundled Java SE Runtime Environment to version 8, update 92 to incorporate the latest security fixes from Oracle.
  Note: On some older devices, this upgrade might cause issues with the connection between the MFD and PaperCut as indicated by an error message on the device display or in the Admin web interface. A simple solution is available (see Legacy Ciphers in PaperCut).

Fixes:

• Web Print: Fixed an issue preventing uploaded files that are larger than the allowed size from being removed.
• User web interface: Fixed an issue preventing the job status in the Web Print page from updating (since release 16.0).
• Improved the user search speed in the Admin web interface when users have multiple email addresses.
• Fixed an issue causing automatic backups to fail.
• Linux installer: Fixed an occasional error that occurred with installations involving copying client directories.
• Reports:
  • Fixed an issue preventing the Group User Transaction Type Summary report from generating when there have been no transactions during the defined period.
  • Fixed an issue with the Executive Summary report causing inaccurate counts of simplex and duplex pages.
  • Improved the Device - copy/scan/fax - breakdown report to include scan jobs.
  • Linux: Fixed an occasional issue preventing reports from generating.
• Fixed an issue with converting PFX/PKCS#12 SSL certificates for the Application Server.
• Fixed an issue causing modified SSL settings in the server.properties file to not be applied.
• Improved color detection for PostScript printers on Ubuntu.
• Kyocera printers: Improved color detection.
• Samsung PCL6 printer drivers: Fixed an issue causing watermarks to not print.
• Windows printers: Improved page counting on some printers when multiple copies of a document are printed.
• Fixed an issue on the Printer Details page for a virtual print queue, causing a confirmation prompt to be inappropriately displayed when you try to leave the page.
• Google Cloud Print and Email to Print: Fixed an issue causing some fonts to be missing when printing to Windows printers.
• PDL transforms: Fixed an occasional issue that caused pc-print.exe (the Windows Print Provider) to use 100% of a CPU core.
• SQL Server database: Fixed an issue preventing documents with a filename greater than 255 characters from printing.
• Reorganized background Mac and Linux print services, such as, Job Pre-notification, Printer Registration, Printer Error Reporting, and Job Replay on Connection Failure, including naming their respective processes.
• Novell: Fixed an issue preventing Novell iPrint from starting after a new installation.

Other Notes:

• This release does NOT contain a database upgrade.
• If you are using Web Print Sandbox mode, ensure that the Web Print service on the Application Server is disabled. If it is not, Web Print will not function until all of your Web Print servers are updated as part of your upgrade.
• As per the End of Life announcement, this release discontinues support for the QI SmartKit Console.

Fixes:

• Extended the external device integration API to help some 3rd-party integrations work correctly with Site Servers.
• PaperCut LPD Service: Added support for Japanese encoded (Shift-JIS) document names.
• Improved behavior of on demand user creation when the username contains accented characters. Duplicate users with these variants are no longer created.
• Improved performance of loading the User Details page when a home directory has been configured for Integrated Scanning.
• Print System Health Monitoring: Improved the printer and device download files (available via Options > Advanced) to show the URLs for remotely accessible addresses.
• Fixed an issue with the Environmental Dashboard not displaying translated text.
• Fixed an issue causing a confirmation dialog to be incorrectly displayed when navigating away from an unchanged Notifications page.
• Direct Printing: Fixed a rare issue that might cause printer statistics to be lost on a print queue that has been unlinked.
• Fixed a rare issue that caused the Application Server to become unresponsive when running lengthy reports.
• Improved error messages when a previously failed database upgrade is detected.
• The End User License Agreement (EULA) has been updated with PaperCut's new office details.

New Features:

• Print System Health Monitoring:
  The new Print System Health Monitoring interface allows you to maximize print uptime by setting up alerts, dashboard indicators, and graphs in any industry standard monitoring tool.
  This interface allows you to monitor:
  • Status of overall print system health
  • Status of components in your printing environment
  • Real-time statistics
  • System resource information
  • Printer/device inactivity

Enhancements:

• Passwords for SysAdmins and internal users are stored with a more secure encryption algorithm that is no longer case sensitive.
• Databases can now be imported via the command line without confirmation prompts.

Fixes:

• Fixed an issue causing multiple notifications to be sent when the toner level drops below a predefined threshold.
• Fixed an issue causing a refund for a job charged to multiple personal accounts to be refunded only to the default account.
• User interface: Fixed an issue causing the Printer/Device Group field under Filters on the Recent Print Job page to always be empty.
• Novell iPrint: Fixed an issue preventing iPrint from shutting down when there are held print jobs.
• Pay Station: Added a config key (display-on-screen-keyboard-always) that controls whether or not the on screen keyboard is always displayed on the login panel.
• HP universal printers: Improved page count.
• systemd Linux: Resolved an issue where the Application Server was not restarted after an upgrade.

Other Notes:

• The Internet Control module has been removed. End of life for the Internet Control Module was announced in December 2011. Customers using Internet Control should NOT upgrade to this release.
• This release does NOT contain a database upgrade.

Enhancements:

• Added a config key (printer.snmp.community) to cater for a custom SNMP community name, needed to retrieve details of the toner, device type, and serial number for a printer.

Fixes:

• Fixed an error preventing filtering users by balance in the User List page.
• Fixed an issue causing the user balance history graph to display 'XXX' instead of a currency symbol for some system locales.
• Fixed an error preventing generation of Central Reports since release 16.0.
• Fixed an issue causing devices to become unavailable after changing a device's host from a Site Server to an Application server, and vice versa.
• Fixed an issue when using an Oracle database causing the Balance on the User Details page to not update after payment gateway transactions.
• Fixed an occasional issue preventing comparison reports from successfully generating.
• Fixed an issue with some PCL6 printer drivers preventing Excel documents from printing when a duplex filter has been applied.
• PCL6 spool files: Fixed an occasional issue causing Print Provider to crash when processing files less than a Kb in size.
• Xerox postscript files: Fixed an issue causing Print Provider to crash.
• Novell iPrint systems: Improved support for diagnosing crashes.
• Devices hosted on a Site Server: Fixed an issue causing the host name to not display on the Devices tab.

Enhancements:

• Added support for printing to Type4 print jobs to PaperCut LPD/LPR.

Fixes:

• Passwords for SysAdmins and internal users are now stored with a more secure encryption algorithm.
• External device API: Added a default number of decimal places per locale currency.
• Fixed an issue in Email to Print for users forwarding attachments from iOS devices using the native mail client.
• Fixed an issue preventing application of a valid selection of virtual and physical print release queues for Find-Me printing.
• Fixed an issue causing dashboard gadgets to be blank when the user license limit is exceeded.
• Fixed an issue where some email addresses could not be saved (deemed invalid) in the System Notification pages.
• User interface: Fixed an issue causing the Printer/Device Group field on the Recent Print Job page to be empty.
• Fixed an issue for restricted admins with access to only selected printer groups, causing the Printer List page to be empty.
• Release Station: Fixed an issue preventing some jobs from being displayed.
• Fixed an issue preventing enabling and disabling of the Windows Direct Print Monitor debug mode.
• Improved scalability of the PaperCut LPD Service.
• Fixed the Windows Installer so that obsolete Linux client library files are removed when upgrading.
• Fixed a rare display issue in the end user's Upload page for Web Print where legacy customization/tailored web tools were deployed.
• Fixed an error displayed when attempting to generate an Executive Summary report that included fax or scan jobs.
• RISO devices: Improved page size detection on some models.

Fixes:

• Fixed a problem printing jobs that were held in a hold/release queue prior to upgrading from earlier versions previous to 16.0 (Build 34947).
• Fixed a problem that occurred while upgrading from earlier versions previous to 15.0 (Build 31930).

New Features:

• Direct Printing:
  • Customers no longer have to run a print server to be able to take advantage of PaperCut's feature set. PaperCut's Direct Print Monitor tracks jobs between desktops and an MFD. Significant UI improvements around queue management ensure no additional administrative overhead.
• New look PaperCut NG manual:
  • We are revamping the PaperCut NG manual. This first phase includes a refresh to the User Interface and easier navigation and search functionality.
• Mail server configuration:
  • Configuring PaperCut to SMTP servers is now even easier with drop-down selections for popular mail servers (GMail, Outlook.com, Yahoo), as well as bringing encryption and optional login settings into the UI.
• Printer group notifications:
  • Administrators are now able to use Printer Groups to deliver low toner and error notifications to specific recipients. This allows the most appropriate person to receive the alert per device.

Enhancements:

• Improved the Printer Notification messages (Low Toner and Printer Error) by optionally including additional information such as serial number, IP address and model of device.
• You now have the option to receive low toner notifications when they occur, or alternatively in hourly or daily batches.
• System Notifications: Increased the maximum send frequency for "Error level events " and "Printers in error" to 1440 minutes (1 day) on the Notifications page.
• Mobile Release: Users can now log in to Mobile Release using their email address as an alternative to their username.
• Customers using applications like SCCM to manage their software updates can now take advantage of PaperCut reporting version numbers to the Operating System.
• You can now disable a shared account for an exact period of time via server commands.
• Added the ability to specify a custom Windows Active Directory attribute a the user's primary email address.
• The customer reference number is now available on the About page.

Fixes:

• Unused printer groups are no longer deleted during scheduled maintenance tasks.
• Improved notifications for customers attempting to upgrade without a valid license.
• Fixed an incorrect confirmation message displayed when disabling GCP options.
• The PaperCut icon is now shown in the Windows Add or Remove Programs list for the Client, Client MSI (installer), Payment Gateway Module, and Card Creation Wizard.
• Fixed an issue on the Devices page causing the page title and the title of the unselected tab to be hidden.
• Prevent Chrome browsers from auto-populating unwanted data in the User Details and Create Device pages.
• Email to Print and Google Cloud Print: Fixed an occasional issue causing part of a page to not print.
• Fixed a rare issue that prevented Site Servers from synchronizing with the Application Server.
• Fixed a minor issue in some Hardware Page Count Validation dialogs where code was being displayed in place of text.
• Fixed a rare Site Server issue where changes made to groups of users weren't being updated to the site.
• Fixed a rare issue in version 15.3 (Build 34230) and 15.3 (Build 34420) causing inaccurate color / grayscale reporting when PaperCut cannot detect page-level color and page-level color detection is enabled.

For Integrators:

• The getAllGlobalConfig method in the ExtDeviceIntegrationXMLRPCAPI API has a new key/value pair (currency-symbol-position-start) that is used to specify the position where the currency symbol should be displayed in the currency format.

Other Notes:

• This release contains a database upgrade.
• As per the End of Life announcement, this release discontinues support for new installs or upgrades of the PaperCut server software on OS X 10.8.
• As per the End of Life announcement, this release discontinues support for Internet Explorer 7, 8, and 9. Administrators will receive a warning message when they log in to the administration console, and they can still choose to continue.
• Devices marked with * require installing an updated version of the embedded software to access new features and fixes.