Mobility Print Known Issues

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PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. If something is causing you particular concern please contact PaperCut support.


Issue ID

Description

Reported in

Status

Resolved in

MOB-1472

Mobility Print Server failed to install on 32-bit systems. More info…

1.0.2269

Resolved

1.0.2286

MOB-1312

Windows Clients try to connect on previously active NICs with their original Domain Search Suffix if multiple NICs or Domain Search Suffixs are used within an environment. More info…

All Versions

Open

Workaround available
In Progress

MOB-1298

Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks. More info…

All Versions

Resolved

1.0.2137

MOB-1205

When printing through Mobility Print with Sharp drivers, Ledger (11×17) documents only print as Letter (8.5×11). More info…

All Versions

Resolved

1.0.2269

MOB-1264

Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation. More info…

All Versions

Open

In Progress

PC-14910

Mobility Print with Mac client machines doesn’t show all supported page sizes depending on the driver More info…

All Versions

Open

In Progress

MOB-1131

When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly More info…

All Versions

Workaround

Workaround
in 1.0.2304

PC-13495

Unable to print secure PDFs from Windows More info…

v1.0.1781+

Resolved

1.0.2081

MOB-1132

Unable to print A3 from MacOS since Mobility Print version 1.0.1781 More info…

v1.0.1781+

Resolved

1.0.1793

MOB-1080

Shared account selection with Mobility Print that’s installed on a MacOS or Linux Server not working with default install More info…

All versions

Resolved

18.1.3

PC-12998

PaperCut Global PS driver will have “Front to Back” as default page order in v18.1.0 More info…

All versions

Resolved

NG/MF 18.1.0 &
Mobility Print 1.0.1757

PC-13311

Users color selection ignored when printing from the Chrome browser on Windows More info…

17.x

Investigation Complete

Fixed in Chrome
v. 67.0.3396.0

MOB-1018

With certain print drivers the user’s color selection is overridden when a default color preference is set More info…

17.x

Resolved

1.0.1783

MOB-931

MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection More info…

17.x

Investigation Complete

Known limitation

MOB-863

Print job’s owner changed to SYSTEM or GUEST More info…

17.x

Resolved

See more info

MOB-930

DNS SEC with Cent OS More info…

17.x

Open

In Progress

MOB-563

When printing from an iOS device, I get the message “The printer is no longer available.” More info…

17.x

Resolved

1.0.840

MOB-891

The print queues aren’t visible on devices that are running iOS 11 beta More info…

17.x

Resolved

N/A

Other known issues, not specific to Mobility Print are covered in:




MOB-1472: Mobility Print Server failed to install on 32-bit systems.

This has been fixed in Mobility Print Server version 1.0.2286.



MOB-1312: Windows Clients try to connect on previously active NICs with their original Domain Search Suffix if multiple NICs or Domain Search Suffixs are used within an environment.

Current workaround is to disable periphery NICs that are not needed or not in use to isolate the Domain Search Suffix needed for the Mobility Print Windows Client machine. For instance; disabling the Ethernet Adaptor when a Laptop is using only WiFi?.



MOB-1298: Can’t print when you’ve logged in with the “Sign in with Google” button for Chromebooks.

Google announced that it will shutdown the Google+ API. This impacts the “Sign in with Google” button for Chromebook Mobility Print users.

Good news is that we fixed this in Mobility Print server version 1.0.2137 and the Chromebook client has been updated so the “Sign in with Google” button will continue to function.

Customers who have disabled auto update on their Mobility Print servers will have to manually upgrade their server to version 1.0.2137 as soon as possible and no later than March 6th 2019. This is also documented in the Mobility Print Release History.



MOB-1205: When printing through Mobility Print with Sharp drivers, Ledger (11×17) documents only print as Letter (8.5×11).

Some customers have reported then printing through Mobility Print with Sharp drivers, Ledger (11×17) documents only print as Letter (8.5×11). One customer was able to workaround this issue by setting a specific tray as Tabloid on the Sharp driver properties page, then when users select Tabloid as an option it would print correctly. This is now fixed in Mobility Print version 1.0.2269.



MOB-1264: Mobility print client installation on windows with the iPrint client installed shows as completed but fails to add the print queue to the workstation.

Symptom: You use the iPrint client and install the Windows Mobility Print Client on a workstation and attempt to add a printer. The print queue doesn’t get added to the workstation even though the Mobility installer says its successful.

How to Identify the issue: Check within the Windows Event Viewer logs under PrintService on the Windows workstation for error messages regarding EventID: 511, Task Category: Initializing a print provider, General Information: The print spooler failed to load print provider inetpp.dll.INACTIVE. This can occur because of system instability or a lack of system resources.

Findings and workaround: iPrint / Novell client changes the value of the registry key for the HTTP Print Service (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers\Internet Print Provider) and sets the DLL name to inetpp.dll.INACTIVE. When changed to inetpp.dll the issue is resolved.

PaperCut are currently looking into adding a flag to check when this registry key isn’t correct and show an unsuccessful message on install and then be inserted into the Mobility Client Logs as an error. We will attempt to look into a longer term fix.



PC-14910: Mobility Print with Mac client machines doesn’t show all supported page sizes depending on the driver

If a driver shows A0 and A1 media sizes are supported, they are not shown as an option in Mobility print.

This is due to these sizes not being standard Windows paper sizes. A0 and A1 are in-fact given to us by the driver, but set as custom paper sizes.



MOB-1131: When using an Apple iOS device in conjunction with a Mac Mobility server, printing via Landscape outputs incorrectly

The output of the job will result in portrait orientation even after selecting Landscape. The issue normally occurs when using the Mac generic PostScript Driver but can affect other drivers.

With version 1.0.2304, it is now possible to configure the iOSAutoRotate option to resolve the issue:

  1. Install a MacOS Mobility Print Server ≥ 1.0.2304
  2. Edit pc-mobility-print.conf
  3. Add “-features=iOSAutoRotate” in the Args array within the Services section
  4. Restart the Mobility Print service
  5. Send the landscape document via iOS onto a Mobility Print queue

Why is this not enabled by default?

There is a process used to detect the page dimensions of the document - which we then use to infer the orientation. Unfortunately, this proces requires reading the whole document into memory. This can be problematic if there are multiple big jobs from iOS clients being sent to the server.

There is another method that we are currently exploring, but in the meantime if there is not a large number of big iOS print jobs being printed, it should be safe to try the workaround above.



PC-13495: Unable to print secure PDFs from Windows

When you attempt to print a secure PDF through Mobility Print from Windows, the output will be a blank page with a PostScript error “OFFENDING COMMAND: eexec”. This has been fixed in Mobility Print 1.0.2081. For iOS, we recommend using Polaris Viewer instead of the default iOS PDF viewer.



MOB-1132: Unable to print A3 from MacOS since Mobility Print version 1.0.1781

This issue has appeared since Mobility Print version 1.0.1781. It’s now fixed in 1.0.1793



MOB-1080: Shared account selection with Mobility Print that’s installed on a MacOS or Linux Server not working with default install

The IP address of the client device isn’t being passed through to PaperCut so it’s not matching to show the shared accounts. This is not an issue if you’re allocating print jobs to your personal account, only with shared accounts. This issue doesn’t occur on a Windows Server with Mobility Print installed. From a client device where you are printing from and have shared account selection, you’ll have this issue on Windows, MacOS, iOS, Android, Chromebook with shared account selection.

There is a workaround available for now until we get this released. Please reach out to us via support.papercut.com. This issue involves a fix within Mobility Print and PaperCut NG/MF. This will be fixed in v18.1.3 which hasn’t been released yet, we’ll keep this page to date soon as it’s available.



PC-12998: PaperCut Global PS driver will have “Front to Back” as default page order in v18.1.0

Prior to v18.1.0, the PaperCut Global PS driver default page order was set to “Back to Front”. In v18.1.0, this driver will have the page default set to “Front to Back”. This means the printouts will be printed in the correct order so you don’t have to reorder them each time you pick them up from the printer. You’ll also need to be Mobility Print v1.0.1757.



PC-13311: Users color selection ignored when printing from the Chrome browser on Windows

Any print jobs sent from the Chrome browser to a print queue on Windows will always print as color even when the user chooses grayscale. This issue isn’t specific to a PaperCut version. It was first introduced in Google Chrome browser 60.0.3112.78.

A workaround is to install the Chrome app into your Chrome browser and print using the printers discovered via this app instead of the windows print queues.

This has now been fixed in Chrome version 67.0.3396.0 (currently available in Google ‘Canary’ - waiting for Google to release in the ‘Production’ updates to Chrome). See this Chromium bug report for details.



MOB-1018: Users color selection ignored with certain print drivers

The user’s color selection gets ignored if the default color preference has been set on the print queue.

This occurs when the default color preference is set on the print driver, then print jobs sent through Mobility Print will print as the driver’s color default regardless of what the users select. This occurs with the Konica Minolta C364Series PCL driver, Konica Minolta C368Series PCL driver, Konica Minolta C287Series, Fuji Xerox AP VI C4471 PCL driver and the Kyocera KX driver. Check out the Mobility Print release history page to see the fix versions for each of these print drivers: https://www.papercut.com/products/ng/mobility-print/manual/release-history/

If you encounter this issue with any print drivers, there are a set of files from Mobility Print that we’ll need to troubleshoot this. Follow the steps here to collect for us and then reach out via PaperCut support with the files.



MOB-931: MacOS: In Microsoft Word only, there is no option for Colour or Duplex selection

This behaviour is only with Microsoft Word on MacOS, other office applications like Excel, Notes and PowerPoint don’t have this issue.

There is a workaround:

1. Press the CMD+P buttons or click “File” > “Print” to open the print dialog box 

2. In the print dialog box, click the drop-down menu in the bottom left-hand corner and select “Open PDF in Preview” 
3. The document will open in Preview
 a. Press print in the lower right-hand corner 
 b. Check the “B & W” box 
 c. Print the document
4. Release the document on a print release station



MOB-863: Print job’s owner changed to SYSTEM or GUEST

When using Canon Generic PCL6 or PostScript drivers in conjunction with Mobility Print, a print job’s owner is changed to SYSTEM or GUEST from the correct user. To fix this issue, there is a print driver setting to change. Check out the following knowledge base article for the steps to resolve.



MOB-930: DNS SEC with Cent OS

When DNS SEC validation is being utilised alongside BIND on Cent OS, print queues are not discoverable.

If you encounter this issue, please contact PaperCut support.



MOB-563: When printing from an iOS device, I get the message “The printer is no longer available.”

iOS clients convert some PDF files to URF format. To prevent the client from retrying to print the file over and over again and disrupting Mobility print service, we reject the job with a response with invalid status. A workaround at the moment is to use a non-apple PDF reader (like Adobe Acrobat reader) on the iOS device seems to always work in our testing also.

Fixed in Mobility Print v1.0.840.



MOB-891: The print queues aren’t visible on devices that are running iOS 11 beta

There was an issue with iOS beta 1 and beta 2 with Air Print where printers could not be discovered. In iOS 11 beta 3, the print queues are now visible.


Categories: Mobility Print, Known Issues

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Article last modified on April 08, 2019, at 12:53 AM
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