Mobility Print Known Issues

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Issue ID

Description

Reported in

Status

Resolved in

863

Print job’s owner changed to SYSTEM or GUEST More info…

17.x

Open

In Progress

929

DNS SEC with Cent OS More info…

17.x

Open

In Progress

563

When printing from an iOS device, I get the message “The printer is no longer available.” More info…

17.x

Resolved

1.0.840

891

The print queues aren’t visible on devices that are running iOS 11 beta More info…

17.x

Resolved

N/A

Other known issues, not specific to Mobility Print are covered in:



863: Print job’s owner changed to SYSTEM or GUEST

When using Canon Generic PCL6 drivers in conjunction with Mobility Print, a print job’s owner is changed to SYSTEM or GUEST from the correct user.

If you encounter this issue, please contact PaperCut support at support@papercut.com.

929: DNS SEC with Cent OS

When DNS SEC validation is being utilised alongside BIND on Cent OS, print queues are not discoverable.

If you encounter this issue, please contact PaperCut support at support@papercut.com.

563: When printing from an iOS device, I get the message “The printer is no longer available.”

iOS clients convert some PDF files to URF format. Mobility print doesn’t support URF at this time. To prevent the client from retrying to print the file over and over again and disrupting Mobility print service, we reject the job with a response with invalid status. A workaround at the moment is to use a non-apple PDF reader (like Adobe Acrobat reader) on the iOS device seems to always work in our testing also.

Fixed in Mobility Print v1.0.840.

891: The print queues aren’t visible on devices that are running iOS 11 beta

There was an issue with iOS beta 1 and beta 2 with Air Print where printers could not be discovered. In iOS 11 beta 3, the print queues are now visible.




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Article last modified on October 20, 2017, at 03:48 AM
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