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Percolator

PaperCut Hive Printer App for Ricoh

The future of cloud-based print enablement for Ricoh MFDs

Overview

The future of cloud-based print enablement for Ricoh MFDs is here! The all-new PaperCut Hive Printer App for Ricoh delivers a faster, more streamlined experience — and it’s nearly ready for all customers.

The app has already undergone extensive testing, been certified by Ricoh, and is now available for all customers to install from their PaperCut Hive admin interface.

The basics

Ricoh customers deserve a printing experience that’s fast, intuitive, and packed with the latest features — and now they can have it!

The new PaperCut Hive Printer App for Ricoh is a major refresh that makes setting up, managing, and using cloud-based print management smoother than ever.

This feature includes:

  • One-Click Installation: Simplify deployment and setup for faster rollout.
  • Unified PaperCut Hive User Interface: Consistent look and feel across all brands.
  • Faster, Smoother Performance: Instant logins, logouts, and faster access to scanning and native functions.
  • Job Thumbnails: Easily identify print jobs with visual previews.
  • Integrated Scanning: Scan to cloud storage with optional metadata capture fields.
  • Full Native Function Tracking: Monitor copy, scan, fax, and USB activity.
  • Future-Ready: Built to support upcoming PaperCut Hive features like Cloud Pull Printing and Print Quotas.

How it works

Installation

Once available, system-admins can easily install the PaperCut Hive Printer App for Ricoh using One-Click Installation.

  1. Log in to the PaperCut Hive admin interface.
  2. Navigate to Printers > Apps > Full Embedded App.
  3. Enter your Ricoh MFD admin credentials.
  4. Click Install.

The app installs the binary, configures service program settings, and restarts the device automatically.

Wait for the thumbs up confirmation screen, and you’re ready to go!

Tip: Installation time varies depending on the MFD model — some devices may take longer to reboot.

Day-to-Day User Experience

Once installed, users can:

  • Log in using their preferred authentication method (PIN, ID card, or mobile app).
  • Release print jobs with thumbnail previews.
  • Scan to cloud storage with custom metadata fields.
  • Access full native MFD functions with tracking enabled.

Example use case

Small Business

A small marketing agency wants to simplify printing and scanning workflows for its team.

With the new Ricoh app:

  • The IT admin deploys the app across all devices in minutes.
  • Staff members quickly log in and release print jobs without delay.
  • Scans go directly to cloud folders with project codes added as metadata.
  • Usage tracking helps the agency manage printing costs.

Education

A high school needs to track student printing and reduce print waste.

With the new Ricoh app:

  • IT admins install the app across the school’s MFD fleet.
  • Students log in with PIN codes and print only what they need.
  • Scans are automatically tagged with student IDs.
  • Usage tracking helps enforce print quotas.

Corporate Office

A corporate office wants consistent printing experiences across its multi-brand MFD fleet.

With the new Ricoh app:

  • IT admins deploy PaperCut Hive to all devices (Ricoh, Konica Minolta, Sharp, and more).

  • Staff get a unified interface across all brands.

  • Document scanning workflows are consistent across the fleet.

  • Usage data is centralized in PaperCut Hive reports.

     

The result

 

 

Benefit Outcome
Faster workflows Save 8-10 seconds per session, adding up to hours across the fleet
Consistent experience Unified PaperCut Hive interface across all brands
Easier setup One-Click Installation means faster rollout
Happier customers Seamless, reliable printing = fewer complaints
Future-proofed solution Ready to support new features like Cloud Pull Printing and Print Quotas

What's new

  • Apr 14, 2025 The New Full Embedded App for Ricoh is released into GA for all PaperCut Hive Organizations.
  • Mar 12, 2025 Currently awaiting Ricoh certification. Once certified, the app will be available to all PaperCut Hive customers using Ricoh MFDs — estimated mid-April.
  • Feb 3, 2025 Feature developments complete, extensive testing complete. New app submitted to Ricoh.
  • Jan 13, 2025 Feedback and testing results submitted. Bugs squashed and new features developed
  • Dec 1, 2024 Phase 1 building complete and PaperCut partner testing commenced

Get involved

This beta project is now complete.

What to expect during early access

December 24

Phase 1 building complete and PaperCut partner testing commenced

January 2025

Feedback and testing results submitted. Bugs squashed and new features developed

February 2025

Feature developments complete, extensive testing complete. New app submitted to Ricoh.

April 2025

Launched

Certification complete. Our new Ricoh Full Embedded app for PaperCut Hive has been launched into General Availability.

Now

Next up, we'll be exploring the introduction of copy control and cloud delivery for the Ricoh Full Embedded app.

Frequently Asked Questions

q for question

Where is the sign up form to test this feature?

The Percolator program is complete. Our new Ricoh Full Embedded app for PaperCut Hive has been launched into General Availability and is available for all customers to install via the admin interface.

q for question

How does One-Click Installation work?

One-click installation simplifies setting up the Ricoh Printer App by automating the entire configuration process. It installs the app, configures device settings, and restarts the device — all in one go. Just log into the PaperCut Hive admin interface, enter the MFD’s admin credentials, and let PaperCut Hive handle the rest.

q for question

Which Ricoh devices are supported?

The app works on Ricoh MFDs running SmartSDK v2.12 or higher. Devices also need an assigned IP address, internet access, and outbound SSL/TLS traffic on port 443. See the manual for the full list of supported models and prerequisites.

q for question

What’s the difference between the new Ricoh app and the previous app?

The new Ricoh Printer App is smarter, faster, and better than before. It’s built on PaperCut Hive's Web Common App architecture, meaning: Faster user experience accessing scanning and copy functions (saving up to 8-10 seconds per activity) Uses the PaperCut Hive web common User Interface Easier to add new functionality Easy, remote setup, with One-Click Installation Future-ready support for Cloud Pull Printing and Print Quotas

q for question

What should I do if One-Click Installation fails?

If installation doesn’t complete successfully, check: The device has an active client connection for initial installation. The printer’s username and password are correct (including case sensitivity). The printer has SmartSDK v2.12 or higher installed. If you're still having trouble, reach out to PaperCut Support with your logs.