Tulsa City-County Library network uses PaperCut to make printing easy for thousands of patrons across 25 locations

The library and their tech consultants focused initially on the state-of-the-art main library being built in Tulsa City’s Civic Centre. The PaperCut system was installed and thoroughly stress-tested in the lead up to the library’s grand opening.

With the successful operation of the system fully confirmed, it was then rolled out to all the locations using central server management. All updates and upgrades are managed from a central location and don’t need to be installed individually in the different venues. Not only does this streamline the process and reduce the IT team’s workload, but it also ensures consistency of software implementation throughout the network.

Patrons can print their documents via one of the public use computers in the library or by their own internet-enabled device like a smartphone or tablet.

The system provides flexible payment options at each printer. Patrons authenticate themselves by scanning their library card or guest pass and will then have access to only their documents to print when they’re at the printer. They can pay for their printing by cash or by credit card. Guest passes are issued for a predetermined time period for any customers who don’t have, or have forgotten, their library card.

When a patron logs in with their library card or guest pass, their documents are automatically assigned to that unique member number. This ensures that only they can release the documents when they’re at the printer, ensuring complete security and privacy of user information.

The integration of PaperCut MF with compatible kiosk technology – that allows cash and credit card payments at the printer – has enabled the Tulsa City-County Library to offer more payment options than previously. Plus offering the ability for patrons to use a variety of devices to initiate the print jobs. But these are only some of the benefits of the new print management system.

Library management are just as pleased with the innovation as library customers. Moving to PaperCut has greatly improved the reporting and audit trail for the city’s network of libraries. This has led to better budgeting and lower running costs.

And because the system ensures that the responsible customer is at the printer when the documents are released, not only is private information kept safe, but waste is reduced from print jobs being forgotten or printed out multiple times.

PaperCut is helping the City of Tulsa keep public libraries a relevant and very useful service for the entire community.