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New “live web chat”

We’re experimenting with a new live web chat feature on the PaperCut website and knowledge base. The idea is that it might help turn around those quick questions people have in a more efficient manner. We’re manning the live chat for a 12-hour period each day for the next month to gauge it’s usefulness. If we’re online, you’ll see a flashing live chat image on the contact us page. It’s been up for a few days and already we’ve helped solve a few support problems and sales queries.

The live chat feature is fully web based and requires no additional software or plug-ins. Thanks to the guys at Crafty Syntax Live Help for the great software.

If you’d like to talk we me or any of the other people at PaperCut Software, why not try out our live web chat!