Knowledge Base

Welcome to the PaperCut Knowledge Base. This site hosts a collection of questions, answers, articles and general information about PaperCut NG, PaperCut Quota and PaperCut ChargeBack.

Information is classified into the sections listed below. Alternatively you can search the database using keywords.

We are adding information all the time. If your question is not addressed or you have a suggestion, please contact us.

Troubleshooting

• Recent/Important
  • Known Issues with Recent Releases
  • I am running Windows Server 2008 (pre-SP2) and jobs are logging under the wrong user
  • Known Issues with PaperCut on Novell OES Linux iPrint
• General
  • Reporting Problems
  • Providing a Print-to-file as requested by support
  • Resetting the Admin Password
  • Times are Reported Incorrectly in PaperCut NG
• Debugging
  • Important Log Files to Check
  • How to Enable Debug in the Application Server
  • How to Enable Debug in the Print Provider
  • How to Enable Debug in the Net Provider
  • How to Enable Debug in the User Client
  • How to Enable Debug in the Release Station
  • How to Enable Debug in the Web Print server
  • Providing Error dump files to support
  • Debug output from the Active Directory provider
• Errors
  • Browser Cannot Connect to Administrator Web Interface
  • SMTP Connection Problems when delivering Email Notifications
  • Users cannot login to PaperCut web interface
  • CUPS raises an error on Linux (queue stops) after enabling PaperCut on the queue
• Domains / Directories
  • LDAP: cannot find groups (users are imported successfully)
• Printers
  • Unable to Add a Printer
  • Common Mac Printing Issues
  • Adding a new printer on a Mac
  • Diagnosing printer toner and other SNMP problems
• Printing
  • Page count problems and how to resolve them
  • Excel Printing Issues
  • Virtual Queue Issues
• Reporting
  • Running very large reports
  • Report FAQs
• Users
  • Enabling user client notifications on Windows when balloon tips are disabled
  • Diagnosing user client popup and notification issues
• Clusters
  • No print queues found after setting up PaperCut on a Microsoft cluster

Other Articles

• Administration
  • PaperCut User Manual
  • PaperCut's Upgrade Policy
  • Migrating PaperCut to a New Server
  • Migrating PaperCut to a New Server - when using external database
  • Partially clearing out the log data
  • Keeping a healthy system
  • End-User Transfer Feature
  • Renaming user accounts
  • How to Rename a Printer
  • Renaming domain groups
  • How to Uninstall PaperCut
  • How To Create Tab Delimited Files
• Architecture / Implementation / Deployment
  • Choosing the right edition/version
  • Do I need a dedicated print server?
  • Print queue set up on Windows - forgotten task!
  • Implementation guide for IT and network managers
  • Implementing PaperCut in a school environment
  • PaperCut on multiple servers
  • Installing PaperCut in a heterogeneous environment
  • PaperCut on Mac OS (Apple Mac)
  • Running PaperCut on a peer-to-peer or home network
  • PaperCut on Windows Server 2003
  • Mac Open Directory/LDAP Configuration
  • Using a domain administrator service account (Windows)
  • Special considerations on Terminal Server/CITRIX
  • Trialling PaperCut Using a Subset of all Users
  • Supporting Windows workstations via a Mac Server
  • Using the Card Wizard on a Mac or Linux network
  • Where can I get the secondary server (or local printer) software?
  • PaperCut on 64-bit platforms
  • Tuning TCP/IP for your PaperCut server
  • Wide Area Networks (WAN) Considerations
  • Working with the 10 connection limit in Windows XP
  • Using PaperCut with ArchiCAD on the Mac
  • Automated Application Deployment
  • Common Security Questions
  • Increasing the memory available to PaperCut
  • Accessibility and PaperCut
  • Does PaperCut work on a VM or Virtual Server?
  • Building A Mac Client Install Package
  • Firewall Configuration - Ports used by PaperCut
• Backups & Databases
  • External Database Support Policy
  • I'm running SQL Server. Why is the papercut_log.ldf file using 5 GB ? Can I truncate/remove it ?
  • Backing up PaperCut data
  • Restoring from backup
  • Corrupt Database Problems
  • SQL Server connection problems
  • Database Schema Diagrams
  • Database Tuning (Advanced Topic)
• Configuration
  • Removing the currency symbols
  • Changing the Server Name or IP Address
• Domains / Directories
  • PaperCut and Active Directory
  • Managing laptops/notebooks in a network/domain environment
  • Ignoring disabled Active Directory users
  • Syncing against multiple groups or Org Units
  • What are the implications of users belonging to multiple groups?
  • Merging two separate domains into one
• Edition Specific
  • PaperCut NG and PaperCut ChargeBack 7+
    • Displaying older print logs
    • Authenticating and importing users in PaperCut NG
  • PaperCut Quota / PaperCut ChargeBack 6 or earlier
    • ChargebackDatabaseAdjustments
• General Information
  • Case Studies covering education and business deployments
  • Quick Start Guide for Small Business
  • What is a Shared Account?
  • Using the Card Wizard
  • What is the difference between user and shared accounts ?
• Translation, International Projects and Localization
  • Translating PaperCut into languages other than English
  • Limiting the list of interface languages/translations
  • Opening CSV Reports With Non-English Text in MS Excel
• Internet Control & Proxy Servers
  • Troubleshooting proxy server configuration
  • Separate balances for printing and internet
  • Internet Charging Transaction Logs
  • Configuring Squid on Linux to authenticate with Active Directory
  • Installing and configuring SquidNT
  • Integrating PaperCut internet charging with other web filtering applications
  • Using multiple internet proxy servers
• Licensing
  • I've lost my license. How do I get a copy?
  • Installing / Applying the supplied license file
  • Exceeding the license limit
  • Trial period extensions
  • Apply for a license exception
  • Obtaining Past Releases
  • Invalid registration license/key
  • What is the internet control module and do I need it?
  • Licensing PaperCut NG in a Cluster
  • Licensing across multiple sites/servers/workstations
  • Downgrading PaperCut (to an older version)
  • Support End-of-life Policy
• Printers
  • Supported Printers
  • Printers supporting page-level color detection
  • Working with network printers (a printer with a network card)
  • Dealing with locally attached printers
  • Tracking Photocopiers
  • Ignoring / deleting printers
  • Controlling printer access based on time
  • Purchasing a new printer for use with PaperCut
  • Tracking Printer Trays
  • Setting up RIP devices
  • Mainframe/OnePrint Printing Issues
  • Amalgamate printer queues
  • Testing a printer's compatibility without the physical printer
• Release Stations
  • Using a release station for color printing only
  • Changing the job timeout in release stations
• Support
  • PaperCut Remote Support
• Reporting
  • Customizing the report headers
  • Running very large reports
  • Producing custom reports with PaperCut
  • Email reports to departments head/manager
  • Report FAQs
• Sales
  • Currencies we accept
  • What is PaperCut Software's refund policy?
  • What you get when purchasing PaperCut
  • PaperCut free license
  • PaperCut's Privacy Policy
• Scripting and Web Services API
  • Automatically adding/connecting printers to workstations
  • API Compatibility
  • External System and Integration APIs
  • Copying Printer Config from one Apple Mac To Another
  • Calling server-command from a remote system
  • Scheduling server commands
  • Clearing Stopped Mac Print Queues (automatically, using scripts)
• Upgrading
  • Upgrading your PaperCut software
  • Download links for past/old versions
• Using PaperCut
  • Managing End-User Payments
  • Why currency / unit based print accounting is better than counting pages
  • Explanation of point-of-charging, canceled jobs, and automatic refunds
  • What is Silent Monitoring Mode and how do I enable it?
  • Explanation of printing only after last page has spooled
  • Filters
    • Applying user filters based on group membership
    • Group based restriction on printing
  • Tips & Tricks
    • Watermarking and Burst / Separator Pages - Showing print job information on prints
    • Billing teaching staff monthly
    • Charging different users different amounts
    • Starting the User Client Tool on a Secondary Screen in a Dual Screen Setup
    • Batch Printing and the Popup and Hold/Release print queues
    • Charging more for Mylar film plots
    • Implementing Quotas for Shared Accounts
    • Providing free period exam printing
    • Advanced LDAP Tweaks for User and Group Synchronization
• Users
  • Importing a subset of domain users
  • Importing users from multiple domains
  • Deleting users from PaperCut
  • Adding a large number of users on a Windows domain
  • Normalizing usernames from printer usage
  • How do I refund a failed print job?
  • Importing Card Numbers / Identity Numbers
  • Separating Cash Payments and Free Quota
• User Client Tool
  • What is the Advanced Client?
  • Where do I find the PaperCut client software? Is it required for print control?
  • Working with popup messages
  • Reducing the bandwidth consumed by the User Client Tool
  • Using the PaperCut Mac Client Login Hook With Other Login Scripts
  • Upgrading the Client Software
  • Hiding the Balance Window of the User Client Tool
  • "The publisher could not be verified" prompt running executable from network
• User Web Interface
  • Browser Certificate Warnings and Errors
  • Running PaperCut NG on port 80 (or another port)
  • Forcing use of HTTPS/SSL only
  • Customizing the User Web Tools interface
  • PaperCut NG User Web Interface Logins
• Questions about the Payment Gateway
• Adopt a Feature Program
• Moving from one Edition of PaperCut to Another
• I'm running PaperCut Quota. Why should I upgrade to PaperCut NG?
• PaperCut on EduPaSS
• Legacy Articles
• Other Miscellaneous Articles