In My Shoes. The Back Office @ PaperCut

At PaperCut we’re very proud of our employees, a tight-knit collection of like-minded people with a collective goal to create great software and drink good coffee.

As a company built on software development, you can imagine we have some high performing teams across the globe. The PaperCut “back office” includes admin, finance and operations and is one part of our international team that keeps the cogs turning.

People do ask “why would anyone want to be an Operations Manager?”

The answer is simple. No two days are ever the same and as expectations and priorities shift and change, the team and I simply adapt.

Let’s take a walk In My Shoes, here’s some of my day to day:


  • Managing external legal and accounts consultants
  • Working with our channel partners on challenges within their regions, including technical, development and business needs
  • Understanding workplace and business laws throughout our global marketplace
  • Creating new policies and procedures  to ensure security and maintaining a company culture that shares the core values started by our founders
  • Enabling the greater team, to ensure everyone can work to the best of their abilities
  • Interviewing talent for roles within PaperCut and onboarding new members
  • Making sure that the PaperCut cafe ‘/dev/coffee’ is always stocked with enough coffee beans to rival the GDP of a small country

The Team

Admin, Finance and Ops works hard behind the scenes to get through gruelling problems while having a great time and making the best out of every situation. Many managers will say that they strive to enable their team but the truth is that this team enables the company as a whole.

Let’s jump into their shoes…

Ann/Office Manager

If you need anything PaperCut, Ann has it no more than arms length away. She has been the key organizational force in PaperCut for years, in the very beginning she WAS the PaperCut finance and admin team. She is largely responsible for paving the way for PaperCut to grow exponentially.

Siobhan/Office Administrator

Whether Siobhan is tackling invoices, negotiating with bank managers or greeting you at PaperCut HQ she remains cool, calm and collected.

Desha/Office Administrator USA

The Joan of Arc of the US office.  She ensures the Support and Channel guys in the Portland office are in line and everything runs smoothly.


Is everything from accountant to teacher. Andara joined us late 2013 and has taken on the accounts and finance reporting head on.  The hardest part of her job is to impart finance wisdom to me.


Simply known as the “machine”. From the moment she arrives to the time she departs she doesn’t lift her head. There are rumors that she had lunch one day but this was disregarded due to lack of evidence. Silvina is also fluent in three languages, which is awesome.

Tim B/Programme Manager:

The greatest task juggler of all time, at last count he had over 50 projects happening at one time, each with set actions and outcomes trickling into the development and marketing teams.

Alec/Project Manager:

Is a key part of the team bringing his project management skills to the front. Alec assists in getting large projects over the line whatever department they belong to.

Here’s a shoutout to the entire Ops team for their excellent work, keep it up…and let me know whose shoes you would like to jump into?

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Happy Sysadmin Day!

Each year at PaperCut we celebrate one special day with a little more enthusiasm than others: Sysadmin Day! This year, on the 25th of July we recognize all the guys and girls out there for their tireless, never-ending, behind-the-scenes work in countless organizations around the world.


Happy Sysadmin Day 2014!


These everyday heroes keep us working productively by responding to our urgent alerts and triaging our cries for help. It’s often said that these heros are unsung however there are in fact songs written about them! It was this job that all those years ago, planted the seed that grew to become PaperCut as you know it today!


Chris Dance was a young science & engineering student and part time system administrator at Parkdale High School. Between fixing keyboards, replacing stolen mice and trying to deal with the out-of-control student printing, Chris saw an opportunity to raise the visibility of the print-waste and change the students’ behavior.


Combining system administration and software engineering with the help of his room-mate Matt Doran, before long, Chris was installing the new software on Parkdale High School’s computers and paper was being saved. The pair thought that other schools might find it useful too, so they made it available to everyone.


The PaperCut solution today helps thousands of system administrators around the world by monitoring and controlling their networked print environment without leaving their desks.


We would like to give a shout out to all the IT gurus out there and especially our very own system administrators who make up a fifth of the PaperCut family.


Sysadmin Day gifts for the hard working employees at PaperCut

Happy Sysadmin Day to all of you, from the sysadmins here at PaperCut!

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Over the river and through the woods to PaperCut

Don Jacobson - US Support team at PaperCut

Hi, my name is Don. I am a new employee working in PaperCut’s Support team in the US office in Portland, Oregan, serving the US time zones from GMT-5 (NY) to GMT-8 (CA) from 08:00 to 17:00, Monday – Friday.


During our overlapping operational hours, the US Support team are in constant touch with the Australian team at the PaperCut office in Melbourne. Although we make extensive use of Skype for calling and messaging from person to person, our most innovative method of communication is the PaperCut Portal.


Portal communication between Australia and North America at PaperCut

During the support ticket review each day, our US and Australian teams brainstorm together on how to respond to client issues. Not only does the Portal easily facilitate this group discussion between our team members but it is a great way to cultivate and maintain personal relationships with our remote peers.

By just walking up to the monitor, the Portal really does make cross-continental exchanges as easy as chatting to someone in the office!


I have moved over to PaperCut from my previous position at Yahoo’s Small Business centre and what first caught my interest, much to my liking, was PaperCut’s culture of coffee aficionados. There is even an internal Policy document about coffee!


However during my first few weeks of work, the thing I have come to like best about PaperCut is our focus on “quality of life”. We are a hard working team of professionals but at the same time, we are a bunch of like-minded people enjoying a great degree of flexibility and freedom in our daily jobs. I’m glad to have found a working environment where we trust each other’s judgment and are encouraged to be ourselves.


St John's Bridge, Portland, OR

When I began working at PaperCut, I commuted to the Portland office from Vancouver, Washington, crossing three counties and two states. My alternative route across the St. Johns Bridge and through the Tualatin Mountains was truly an “over the river and through the woods” adventure! It was quite a sight to watch the sword ferns, maple and pine trees while driving home each day.


I’m enjoying my newfound career at PaperCut, my peers and the PaperCut “quality of life” more than any other previous employment, and I look forward to the next hand wave and conversation with the Melbourne team via the Portal.

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