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Just off the back of the 14.1 release we thought we’d share PaperCut’s other big news item – the relocation of our Melbourne operation from the sleepy suburb of Mount Waverley to inner city Hawthorn.

As many know, the PaperCut company has humble beginnings… we technically began in Chris Dance’s basement, a space where he and Matt Doran first started smashing out code. But as the company started to gain more and more customer-driven momentum they found a small, cosy office in Mount Waverley.

That office was one of four in the complex. It was hidden away above the street and the team worked hard at their keyboards powered by the rich dark coffee regularly supplied by the local baristas.

Day by day the team continued to grow, prompting the guys to rip down the wall between their office and the one next door. (With the landlord’s permission, of course.) Then as time went by, the company spread out to the floor above until PaperCut’s reach covered the entire office complex.

The drive of the PaperCut team continued to draw more highly-skilled people until the brick walls of the Mt Waverley office couldn’t contain the dynamic team.

Finally, after a long search we found a place that was not only surrounded by beautiful parks and endless cafes (a very important prerequisite) but a place that had the potential to be called the future home of the PaperCut family.

PaperCut HQ

Our New Home : PaperCut Hawthorn

Sit back and grab a coffee and we’ll walk you through the new PaperCut office with a complete photo tour.

 …

The Space

Our new building is nestled deep in the centre of Hawthorn just behind the historic town hall and minutes away from small laneway cafes and tiny bookstores. When searching for our new office space we needed to make sure that it was perfect, with adequate space for our dev team and our expanding admin & sales teams. We needed something special, the Hawthorn area delivered with everything we could have wanted including a sign from above..

PaperCut HQ

‘Shelling out’ all interiors of the office space.

PaperCut HQ

The construction process was a little stressful for Dean, so he simply started doing yoga in the morning.

We’re still unsure if he actually knows yoga.

The Build

As seen in the photos of the office we started with a shell of a building and quickly moulded it into the future PaperCut HQ. We had grand plans from the very start. We needed a collaborative open plan space where we could chat and brainstorm together, we needed a place to get away from others and we needed a developer-centric environment where the team can be innovating, developing and testing continuously.

(Please Note: when I say continuously, there is currently a rumour circulating that Kelby hasn’t left the dev studio since we moved in.)

PaperCut HQ

The London & Portland meeting rooms getting their first interior treatment.

PaperCut HQ

The boys laying the artificial grass for the Melbourne room. Sometimes you need to ‘feel’ the grass between your toes as you code.

PaperCut HQ

Putting up a couple of interior walls to keep the roof up.

 …

The Reveal

We invited the extended PaperCut family to a sneak-peek of the office before it opened to the public to celebrate our success and growth. Usually we focus more on results and less on ceremony so it’s not often we feel the need to throw ourselves a big party. We made the most of it.

The office was decked out with bright green balloons, cupcakes and two refrigerators full of top quality Melbourne craft beer… it’s a hard life.

PaperCut HQ

Party kicking off in /dev/coffee cafe.

PaperCut HQ

When we say ‘PaperCut family’ we really mean family.

PaperCut HQ

Chris and Matt presenting keys to the new office.

The Cafe

When planning the new PaperCut HQ we knew that we’d have to make space for employees but there was one thing on the list of priorities above seats and workstations. It was simply coffee.

We love the stuff here at PaperCut and there was no way we were going to design a new office without our very own cafe. Aptly named /dev/coffee the cafe is our base of operations. We love to spend time brainstorming over a coffee – and that friends, family, copier dealers and channel partners stop by for a chat.

PaperCut HQ

The new PaperCut Cafe “/dev/coffee”

PaperCut HQ

The PaperCut Melbourne room. We asked our interior designer about ‘coffee chic’… Apparently it isn’t a thing, but we did find stools in the shape of latte glasses.

PaperCut HQ

Our new meeting rooms are named after the locations of our global offices. This is our ‘Portland’ room.

PaperCut HQ

‘Ello Guvna. (London room)

PaperCut HQ

We’re known as PaperCut although we do reduce the toner usage also.

PaperCut HQ

The ‘grown up’ room (global conference room all furnished and fancy)

PaperCut HQ

Today, the PaperCut family resides at 1 Oxley Road.

This place is the future home of innovation and a close-knit team that share the core values that created the company so long ago.


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One for the sysadmins: PaperCut version 14.1

System Administrators work hard behind the scenes to make life easier. They maintain:

  • network security and system integrity,
  • manage cross-pollinated user groups and permissions,
  • report on activity, and
  • provide analytics to the organization to make strategic decisions easier…

We get tired just thinking about it!

It can be a tough and even thankless role in an organization where end-user convenience often masks the effort required to set up and maintain user tools.

Making life easier with PaperCut 14.1

For our sysadmins

PaperCut’s version 14.1 upgrade is our shout-out to all those that keep our offices, labs and classroom print environments running smoothly. On the back of our major version 14.0 release, we’ve focused on the little things that make life easier for sysadmins.

Areas that you have asked for include:

  • streamlining user import and initial setup,
  • making it easier to manage user meta data (e.g. multiple emails and secondary card numbers),
  • set up of new printers (automatic selection of the best settings for black and white printers)

…and for End Users

live-tile-animated

Not forgetting the PaperCut print users, we’ve added ‘drag and drop’ enhancements to Web Print so users can upload multiple files at the same time.

Now, in the 14.1 update, users can log in to PaperCut using their email address instead of their username. (Easier on your helpdesk as most users can remember their email address.)

So thank you to our sysadmin rockstars! We hope that PaperCut version 14.1 saves you a little bit of time and perhaps helps you get a tad more appreciation for all the hard work you do.

Upgrading to PaperCut Version 14.1

If you have a current subscription to Premium Upgrade Assurance (PUA), your upgrade to version 14.1 is already included. One-time upgrades may be purchased via our on-line order system or through your PaperCut supplier.

Please take a look at the release notes for the full details of all the features, enhancements and fixes included in PaperCut version 14.1.


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Posted in Blogroll, General, Releases | 2 Comments

PaperCut 14.0 is “Live” [Tile!]

Happy 2014 from everyone at PaperCut!
For the 14th year in a row, we greet the new year with a fresh new version of PaperCut, chock-full of tools and features that help you control and manage your organization’s printing.

Sometimes the best new features in PaperCut aren’t exactly “new” features at all – but simply a more innovative way to deliver an existing feature. We’ve had environmental statistics available in PaperCut for years and now we’re using this data in two new and powerful ways.

First, the new PaperCut Environmental Dashboard provides insight into your organization’s printing. Everyone can check out how much (or how little) they’ve printed and rank their usage against the organization average.

Windows Live Tile for PaperCut

Second, as a growing number of our customers have introduced Windows 8.1 to their networks, the tiles on the Start Screen gave us the seed for a new idea. And so the  PaperCut Live Tile was born!

With the Live Tile you have a cool new way to “tap users on the shoulder”. The tile motivates them to adopt new print habits through more than 20 user-specific facts, awards and challenges all generated from real-time PaperCut data. Check it out by pinning the new tile to your Windows Start Screen.

live-tile-animated

We will warn you in advance: These two features are great if you’re “green”… but can be kind of alarming if you’re not. (Fear not, though. We’ve heard many stories of our customers using the alarming print statistics to help justify budgets and projects!)

Printing for Mobile and BYO Devices
You’ve been telling us loud and clear one of the things to keep you awake at night is the complexity of integrating a huge selection of mobile and user-supplied technology. (What new e-gadgets did your colleagues bring into the office after the holidays?) With PaperCut version 14.0, you can easily plan and implement a complete BYOD printing strategy with the new, Mobile and BYOD feature set.

Email to Print is the latest addition to the Mobile story, rounding out the earlier capabilities of Google Cloud PrintiOS Printing and Web Print. Anyone on any platform can now print directly from their email accounts. We’ve also put together a three step approach for planning and deployment – which you can access directly from within PaperCut.

So no matter what device or platform your users bring to work, PaperCut has a managed print solution for you. If you haven’t considered BYOD and Mobile printing yet, the tools are here; now is the time.

Oops. We almost forgot the UI…
You might notice that PaperCut version 14.0 has a new look for the New Year. It’s still the PaperCut that you know and love… just a little cleaned up for the holidays.
We hope you like it.

And of course, the “Fine Print”
If you have a current subscription to Premium Upgrade Assurance, your upgrade to Version 14.0 is already included. Otherwise, one-time upgrades may be purchased via our on-line order system or through your PaperCut supplier. (Upgrading now will entitle you to all of the releases in the 14.x series throughout the year.)
Please take a look at the release histories for full details of all the features, enhancements and fixes included in PaperCut Version 14.0.


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Posted in Blogroll, General, Releases | 7 Comments

PaperCut Goes Google-y with Version 13.5

Over the last twenty years, there has been dramatic change in the Print Management landscape. From the early 1990′s when System Administrators sought out obscure drivers from FTP sites; to the 2000′s when Support Engineers fought to deploy print infrastructure via Active Directory; to today, Print Management has never been more complex. The challenge for Network Managers lies in keeping pace with the explosive growth of “Bring Your Own Devices” (BYOD) – smartphones, laptops / notebooks and tablets.

To help with this challenge, PaperCut developed capabilities that support BYOD Laptops with Web Print, and iOS devices with iOS printing support. Today we are excited to announce the next part of the mobile print management story…

google-cloud-print

In PaperCut Version 13.5 we are integrating PaperCut’s Print Management solution with Google Cloud Print, catering for users of Chromebooks and Android devices. This capability has been developed in close partnership with the Google Engineering team over the past few months. It addresses a growing need to provide robust support for BYOD Print Management, specifically the growing adoption of Chromebooks in K-12 Education.

PaperCut's Google Cloud Print SolutionSystem Administrators can now set up and administer Google Cloud Print for their existing network with a simple process within the PaperCut Options tab. The solution extends to both “Cloud Ready” and “Classic” printers and multifunction devices (saving the need to purchase new hardware).

Once Google Cloud Print is set up, PaperCut V13.5 immediately provides control and tracking of all Google Cloud Print jobs, opening up the full suite of features including Find Me Printing and cost-saving Print Quotas.

As usual, this is a core feature for all PaperCut customers, with no extra licensing costs or add-on fees. (Yippee!!)

As you can imagine, there’s a lot more behind the integration of PaperCut and Google Cloud Print. We’ve answered some of the questions we get in a recent Knowledge Base article, Google Cloud Print Common Questions.

google-papercut-handshakeWe look forward to continuing our ongoing partnership with the Google Engineers built by our combined effort to bring the best of both Google Cloud Print and PaperCut’s Enterprise Print Management together.

Other headline features in this release are driven from feedback from you, our customers. We hope the new scripting APIs and Admin Release functionality help make life a little easier. Check out the Release Notes for the details:


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Posted in Blogroll, Releases | 11 Comments

New US Office – Open for Business

Rick Phipps

Rick Phipps, Channel Manager.

Hi, my name is Rick. I am a “new” employee at PaperCut Services North America, the PaperCut service company serving the time zones from GMT-5(NY) to GMT-8(CA) from 8:00am to 5:00pm Monday – Friday. (Wow, that’s a mouthful.)

Truth is, I’ve actually been working with PaperCut for over 7 years now, but we recently formed the US service company in August, and I just became an employee this month.

But let me back up a bit…

Many years ago I was introduced to PaperCut through a Swiss software company, GenevaLogic, where I was the Director of Technical Support. After a couple of years I was able to strike a deal with the folks in Melbourne to be the first representative of PaperCut based in the US. (I was impressed by the print management software and – just like the late Victor Kiam and his love of Remington razors – wanted to be part of the company.)

The first four years or so were spent telecommuting. While it was great not having any traffic to battle, communicating with an Australian home office that was 19 hours ahead made for a heck of a “commute” each day! Frankly, I never thought I’d miss going into the office every day but I have learned that plain ol’ human interaction with peers has a tangible benefit. I guess I didn’t fully appreciate that until I spent a few years working out of my basement during the winter in Oregon!

It wasn’t long before the North American customers became used to having PaperCut support available during their business hours. As we added new features, embedded modules and support staff the installed base started to grow and grow.

Which brings us back to today…

Now we have a global sales and support organization with resources in Melbourne, Portland and London. We offer customers follow-the-sun support from Monday morning in Melbourne (Sunday afternoon in Portland) until Friday evening in Portland (Saturday morning in Melbourne).

Tim working hard supporting the US.

Tim working hard supporting the US.

And just this summer we – the US-based sales and support teams – moved into our shiny, new office in Beaverton. The windows overlook mighty pine trees (and a few satellite dishes). We have conference rooms and whiteboards… my how things change.

So now we have a place to call home in the “Silicon Forest”… A place to take customer enquiries and support our network of Authorized Solution Centers and Resellers. And of course, a place to drink coffee.

Let us know how we can help you to get the most out of the PaperCut experience. We can be reached via email at sales@papercut.com or support@papercut.com or by calling 1-800-819-5329.

[And if you're in the area and looking for a great place to work, check out our open jobs online.]


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The changing nature of authentication (PaperCut V13.4)

We’re always amazed at how multi-factor authentication has taken over all computing life. We’re seeing two-factor authentication to access your bank account, email and even video games have it now! Copiers with PaperCut installed have been using this technology for years with the combination of proximity card and pin. It’s taken a while, but now we’re seeing more multi-factor authentication on the desktop login in corporate organizations.

There are plenty of advantages to card based authentication on the desktop such as reducing the reliance on complex passwords. However, there is no point in chasing this game if all your other systems around the network are still using your old complex passwords. This is where Single Sign-on (SSO) makes a resurgence.

Workstation Security with Single Sign-on

PaperCut version 13.4 introduces Single Sign-on to the web interface login. This means that users can authenticate once on the desktop and then they are automatically granted access to your local PaperCut. No re-login required!

Believe it or not, PaperCut already had SSO back in 2005! We quickly saw that this caused issues in the education environment. Picture this: Student A and Student B were best friends. Student A walked away from their desktop, giving Student B the chance to open up a web browser and transfer their print credit across to himself! Student A and Student B are now no longer best friends…  The automatic login advantages of SSO can be a double edged sword.

SSO is great for the corporate environment, for an administrator logins or for integrating PaperCut into your intranet site . This time, we’ve added it back in with a raft of security options to control where and how it is used.

Of course, like all usual PaperCut releases, we’ve added in a whole lot more than this. Check out the full release history:

Image: cc-by-ca by Chris Amelung


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You Think You’ve Got Problems… (PaperCut V13.3 Release)

As a Sys Admin you’ve probably wrestled with the complexities of managing multiple printers and devices. Imagine scaling what you do to thousands of devices across dozens of locations, all coordinated with a clowder of System Administrators just like yourself? (We had trouble finding a collective noun for System Administrators and just used the one for cats.)

Complexity of these proportions is a problem that some of our larger customers have. A common strategy is to have multiple application servers, independently managing each site. This is great because mistakes made by “other” System Administrators at other sites never impact you. (ie. It’s never your fault.) The downside, however, is when management asks for a centralized view of the whole organization’s printing, it’s difficult to collate multiple reports from multiple sites.

PaperCut 13.3 Release - Reporting

More isn’t always better when it comes to reporting for many PaperCut customers.

This was the challenge that Hendrik, one of our rocket scientist programmers, took on. Finally there’s an opportunity to leverage his functional programming skills.

PaperCut 13.3 creates a brand new feature called Central Reports. This feature will fetch data from databases on multiple sites and automatically merge the data to produce consolidated reports. Like all of PaperCut reporting, these are available as one-click reports, ad hoc, or scheduled for periodic emailing.

Another win for the overworked IT department! (To offset the fact that the email system went down last week… not that it was your fault.)

Some of the other features in this release include improvements to Delegated Print Release, Printer Load Balancing and a brand new embedded solution for Xerox EIP2 devices. Plus, of course, dozens of enhancements and minor bug fixes. Check out the release notes for PaperCut NG or PaperCut MF for a complete list.

If you have any more feature ideas, feel free to send them through to our support team. And, yes, we have already received your feature request to prevent paper jams in the crucial 10 minutes before your performance review.

:)


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Posted in Releases | 3 Comments

How a Sys Admin Tracked Down a Criminal

At PaperCut, I work a lot with Sys Admins and we swap war stories about the “challenging” tasks and significant business decisions we undertake every day. (Those important activities like helping users reset passwords and answering “PC Load Letter… What does that mean?” questions.) Wouldn’t it be cool if Sys Admins had far more exciting stories?

Last week my boss was doing his rounds and asking what I’d been up to. I could have answered the normal stuff, but why pass up an opportunity to share a cool story? I replied, “I’m using my sys admin skills to fight crime and catch criminals.”

Let me back up a bit…

Em and her phone!

Em and her phone!

In July 2011 my fiancé’s iPhone was
stolen from her while she was working. The overworked local police shared that this was a common occurrence and as such it didn’t even warrant a report to be filed. I realized quickly that I had to take matters into my own hands.

As I helped my fiancé recover from that feeling of helplessness that accompanies a lost phone, I remembered that I had installed Google Latitude a couple of weeks before.  It was a brand new app at the time and – like any sys admin – I’d wanted to check it out. Moving quickly, I checked the app only to find the ‘thief’ was driving down the highway merely 2km away from the scene of the crime. It was time to turn on my sys admin research brain and get into detective mode.

Google Latitude Map

Here’s a preview of the accuracy. The blue circle is the “approximate” location.

After 7 days of systematic tracking I discovered where they worked, where they slept at night, what route they took home, and where they went to eat.

But I still needed to step up the surveillance a notch.

I created an Overclockers Australia thread (popular tech forum), which shared live updates of the detective work I was doing. Now Overclockers were becoming part of the search and helping me along the way.

I found pages online matching the address that helped identify the homeowner’s name. With the help of Google Maps I was now armed with aerial pictures and street views of his house. Now I had everything I needed to launch a full-scale assault.  Back to visit the police!

This time I presented my evidence and demanded action.  But while online tracking was a natural extension of my day-to-day, tracking technology on such small but powerful mobile phones was very new to the police staff.  Before anything else could be done I had to conduct a quick lesson to a senior police officer on how Google Latitude worked and how I uncovered this information!

One week later, we received a call.  It brought a smile to my face when the police revealed they had recovered our phone! They had gone to the property late one night with my information and a search warrant.

In my head it played out like this:  The heavily armed police – dressed in full riot gear – quietly approached the house just after dusk, kicked the door down, threw in a couple of stun grenades and smoke bombs, let the dogs loose and declared that an extremely experienced sys admin called Josh had foiled their villainous theft ring and led directly to their demise.

I’m sure the reality was less elaborate but that’s the story I’ll be sharing with my Guild :-)


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Posted in Blogroll, General | 4 Comments

PaperCut: Making Coffees and Software Since 1999

Dan focusing on serious business

Dan focusing on serious business

On the back of the PaperCut 13.2 release we go off topic with a behind-the-scenes story on the PaperCut team and their coffee obsession.

It is no secret that coffee is a part of daily life here at PaperCut. Along with drinking and appreciating coffee we can’t help but mention it in blog posts, job ads, when talking about ourselves and even demonstrating product features.

In fact, the entire PaperCut team are trained coffee baristas!

We recently sent another 9 team members along for their barista induction, some of whom you may be familiar with. During the day we learnt about different roasts, pulling perfect espresso shots, frothing milk (a lot of milk!), tried our hand at latte art and produced many variants of coffees. Some were great and required immediate consumption, others were awful and went straight in the slop bucket :)

By the end of the day we had 9 more confident baristas for the team and a new qualification to add to our resumes in case the the world ever goes paperless ;)


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Edugeek Winners!

We have announced the winners of the Edugeek competition; a competition to come up with the most creative use of PaperCut’s print scripting.

I have not seen a more comprehensive winner since the All Blacks won the 2011 Rugby World Cup. Much like the final, there were only two major players; one of them had to win. Jack from Melbourne did an amazing job at making a script, even included a JSON Library!

Jack even commented “It’s a bit over engineered, but it wanted to play with JSON”. With the geekiest script I’ve seen in a while, it had to be the Edugeek winner.

Michael on the other hand, had a rather devious script that was used on unsuspecting students which made students guess a number out of 10. If they get the wrong number, their print job is redirected to a random printer in the school and they’re told to go find it…Evil person…I wonder what he could do with Raspberry Pi….

There is a one in ten chance you will see this screen.

There is a one in ten chance you will see this screen.

Now the next problem is what we’re going to do with our third Raspberry Pi!…After carefully consideration, we’ve decided to give it away to a good cause. We found a group in Sydney that is looking at educating students on the uses of Raspberry Pis. Feel free to have a look at their website here: OzBerryPi. It looks like it will make it to a good home.

1st place: Jack

2nd place: Michael

3rd place: OzBerryPi

Thanks for all the fun. We would like to thank the Edugeek community and sorry about the Rugby World Cup joke, I’m sure England will do better in 2015 :)


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