PaperCut just works – any platform, any network, any printer

Most organizations don’t just run on one platform, OS or brand of hardware. Different directories, servers and workstations make for endless configuration possibilities.

When it comes down to print management on the ground, if your fleet is multi-vendor, you’ve probably faced issues with numerous print drivers and operating systems.

Then, there’s your users. Managing their printing from all of the available operating systems and mobile devices can be tricky.

No matter what brand of MFDs you have

No matter what brand of MFDs you have.

BYOD made easy

As technology trends emerge, PaperCut has responded with innovative features including Web Print, iOS printing, Google Cloud Print and Email to Print to provide flexible BYOD print management to minimize the need to change your network infrastructure.

No matter what device your team, students or faculty brings to the table, you can be confident that you can track and control printing for all platforms:

  • Apple iOS Devices – iPads, iPhones, iPods

  • Android Phones, Tablets and devices running ChromeOS

  • Windows 8 Phones, Surface Tablets and RT devices

  • Email To Print – a complete cross-platform BYOD solution


Fleet Management (not the car kind)

Whether you’re tracking printing or managing users on your multifunction fleet, PaperCut has you covered.


PaperCut’s embedded application integrates with the firmware of all major hardware manufacturer brands to provide your organization with a flexible and reliable vendor neutral solution, no matter what brand you’re using. Our list is growing, but all the majors are covered, including embedded software for Brother, Canon, Dell, Fuji Xerox, Gestetner, HP, Konica Minolta, Kyocera, Lanier, Lexmark, Nashuatec, OKI, Olivetti, Ricoh, RISO, Samsung, Sharp, Toshiba, Triumph Adler, UTAX and Xerox.

And, if you’ve ever struggled setting up a single virtual print queue in a multi-vendor environment, PaperCut has enhanced our Global Print Driver in 15.0 to support deployment to 32-bit workstations from 64-bit servers.


OSX, OS anything

No matter what your print environment holds, PaperCut works on any platform – Windows, Mac, Linux or Novell or a mixture of them all.

PaperCut can support multiple server platforms on the one network, all working together. Many of our larger sites choose to deploy PaperCut on one platform but host print queues on a mix of others. Platforms like talking “their language” but PaperCut talks all platform languages. Windows desktops can print to Windows queues, the Macs can print to Mac server queues, etc.

The one PaperCut license lets you run any of the components on any supported operating systems. Changing platforms? No problem, no need for additional purchases.

PaperCut’s latest release of 15.0 has enhanced support for Novell iPrint. When the Print Provider is installed on a workstation, it determines and tracks print queues.


Host with the most

Deploy locally on your own server, across multi-sites and multi-servers, or in a secure private cloud. PaperCut 15.0 also introduces a new way of ensuring business continuity with the Site Server – an onsite server to deliver continuous print resources in the event of a network outage. The choice is yours, we call it Flexible Server Deployment.


AD/LDAP any directory

You’ve already laid the groundwork to establish your directory environment, Windows Active Directory, LDAP, eDirectory, Apple Open Directory, Samba and a myriad of others. PaperCut takes your hard work and automatically manages printing using your network’s users and groups.

We’ve got you covered!

No matter which brand of copier or printer you have, operating system, directory – PaperCut has got you covered. Try it today, PaperCut NG is free for 40-days!

Think we’re missing anything? Always keen to hear more from our users. Drop us a line, comment below or on Twitter.


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Posted in Blogroll, General, Novell/iPrint | 2 Comments

15.0: The making of Site Server

Damien White, Application Engineer

As one of the newest Product Owners for PaperCut, it was only a matter of time before I “volunteered” to blog. And there’s no better way for me to jump into the deep end with my first blog than a major release. Version 15.0 of PaperCut NG and MF (for those not familiar with our version numbers 15.0 represents the year 2015), has great new features, enhancements and more! For an at a glance overview, see what’s New and Noteworthy.

Far from a PaperCut novice, I’ve been working with the software suite for well over a decade before kissing my shirt and tie goodbye, and joining the team last year. (That’s me pictured in the Dark Knight t-shirt on the right)

Our development team

Our Site Server development team, from left to right: Dean, Mark, Kelby, Matt, Geoff, Amir and Damien.


As well as resiliency with on-site servers, a new look logo and updated green in every part of the software, there are updates to the Global Print Driver, scalability improvements and support for Novell iPrint and more.

Calling all scrum masters

My journey started in October 2014 at PaperCut, with only a few settling-in days under my belt, I was asked to take on the role of Product Owner (using our agile software development mantra) for the PaperCut Site Server project, a new feature in 15.0. Site Server is the first change in PaperCut architecture (both software and system implementation architecture) since the addition of the PaperCut Secondary Print Provider.

To give some context to the size of development effort in this feature, we have 14 developers in the team here in Melbourne. Of this team, 7 members were dedicated to the project – a project that was 6 months from inception to release. There is simply no other feature in the product that has required anywhere near this level of development effort prior to this.

Our own Development Manager, Geoff Smith tells us more about the A-team.

“4 developers including myself along with our co-founder, Matt Doran who acted as a tech consultant to review complex parts of the code. A new hire, QA engineer Dean Sanelli came along to keep things flowing, along with Damien, who represented the customer.”


Keeping our ears to the ground

It was made clear to us by our customers, Authorized Solution Center (ASC) partners and resellers that there was a perceived “gap” in our architecture that needed to be addressed. Whilst we have always been confident in the stability of our solution, we rely heavily on network communications to deliver functionality across multiple servers and not all corners of the world are as lucky to have the same reliability of service we have here in Melbourne, Australia. We appreciated this point of view, so we began planning our solution.


Introducing PaperCut Site Server – in a Multi-site, multi-server resilient deployment

First, we defined the problem in more detail. We had numerous conference calls with ASCs, manufacturers and resellers around the world and understood the need to ensure organizations can continue to print and copy within a site even that loses its connection to the outside world.

A key milestone for the project was our PaperCut Global ASC conference in September 2014 where we demonstrated our commitment to the concept and validated our story. Geoff did an intensive 4 week development to bootstrap the project and prepare a demo. “The positive feedback from the demonstration gave the team a big boost to continue developing and set our sights on launching in 4 months time with version 15.0.”


Matt and Geoff checking on Site Server code

A network outage isn’t a PaperCut problem per se that we need to resolve, however, it became clear we cannot be part of the problem by preventing access to MFDs when this happens. So we focused on delivering business continuity for PaperCut customers; ensuring a customer can continue to perform the work.

Understanding the crux of the problem was loss of communication to the Application Server, we also knew the solution was to replicate the critical services of the Application Server to each site, which is where the concept of the Site Server was born. It’s over simplifying the process to suggest the team, led by Geoff, simply broke the work required down into small tasks, allocated these to team members and started working through them one by one, but in effect this is what they did.

Turning a mountain into a new feature

There were just a lot of tasks that took a long time to get through. Over time, these smaller deliverables began to make the solution as a whole. Individual deliverables were stitched together to make larger more complex parts of the system. Weekly meetings moved from looking at an overwhelming list of ‘to do’ items to a team of smiling developers as the list of green “completed” items started to consume the list.

Lab rats from Portland to Melbourne

To address testing, we developed User Stories to shape the expected usage of the system from a number of perspectives (end user, administrator, support team, system engineers) and configured our Melbourne and Portland offices to be sites in a multi-site deployment (we used an Application Server on the Private Cloud).

Like all offices we print and copy in both sites, so were in a perfect position to use some firewall trickery to mimic connections dropping without creating a company wide disturbance. We certainly had the desired effect with this testing. Improvements and tweaks were made over the weeks we were our own guinea pigs before we opened access to the solution to our ASC network.

What’s Next?

Site Servers can help you move print apps into the public cloud “One day you might see the configuration and control happening from the cloud service but the site server is your black box that you just install on site to manage the devices.” said Geoff

Incorporating the feedback from our network of partners, the team are very proud to release Site Servers to market as part of 15.0. Give us your feedback, we’re keen to hear your stories.

To read more about what’s in the release, check out:

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Posted in Blogroll, General, Releases | 5 Comments

PaperCut co-founder wins sailing World Championship

Dinghies with sails glide across the open seas off the coast of Western Australia. The surface of the water hides the white-pointer sharks that silently menace below. This sounds like a dangerous pastime reserved only for daredevils with a death wish. (We can’t help but think of the Jaws movie, “We’re gonna need a bigger boat”).

But what has all that got to do with PaperCut?

Tasar Start Line

If you’re following us on Twitter, you’ll already know that our CEO Chris Dance is an avid sailor. His twitter handle is @sailespresso and when he’s not dreaming up the next big idea in print management software, Chris spends his time on his other two passions; sailing and good coffee.

The world championships

Chris headed to the remote town of Busselton, a small town on the south west coast of Australia.  (For those not familiar with Australian geography, it’s like flying from LAX to NYC then another two hours in the car.)  He settled into competition mode with his crew mate Peter Hackett. They readied their boat Doppio for the 10 individual races that make up the Tasar World Championships from January 2-9, 2015.

What’s a Tasar?

Not to be confused with a ‘taser’ electroshock weapon, this Tasar is a little bigger! It’s an international, one-design ‘sailing dinghy’ where all boats are identical.  The 14-foot (4.3 m) fiberglass boat races with 2 people and has a larger mainsail and jib (a triangular staysail that sets ahead of the foremast).

Where did the name Doppio come from?

In true PaperCut style, Chris can’t do anything without a coffee. So what is a Doppio? You guessed it… it’s a coffee!

The race

Peter and Chris set out on the seven day series, against 120 boats from all over the world. Each race is a 40 minute sprint, with the goal to stay in the top 20 as each day progressed.

  • Race 1: 3rd place.  Fantastic way to start
  • Race 2: 5th place.   Going the wrong direction guys… but still doing a great job
  • Race 3: FIRST!!! Woo Hoo!!
  • Race 4: Pulled out FIRST AGAIN!! We’re on a roll.
  • Race 6: 6th place.  Tough going today but still respectable.
  • Race 7: 3rd place. Still going strong… Doppio is in the lead overall, but it’s a really tight race
  • Race 8: Cancelled…. There’s that pesky white pointer shark in the way. Seriously!!
  • Race 9: 11th place. Giving the others a chance to catch up.

With 9 out of 10 races completed the Doppio team were neck-and-neck with another favorite, Coollit, from Sydney.

It all came down to a nail biting finish in the last race.

Chris and Peter (friends since childhood) were determined to do what they needed to do on that final day. They relied on the skills that had become second nature after the rigorous training in the Melbourne bay. Peter, a prominent leadership consultant, was calm and methodical as the pair rallied in that last race.

They came 8th.

But where was their rival Coollit? After all of the points were counted and double-counted, Doppio rose to take out the prize by the thinnest of margins.


Hailing from four generations of sailors, Chris has competed at national and international levels in various dinghy classes, meeting people from all over the globe. In fact, Chris met Geoff (PaperCut’s Head of Development), and Cam (PaperCut’s Canadian Authorized Solution Center Partner, ITC Systems) on the water.

What’s next for the champions?

Pending approval from the homefront, Chris and Peter will certainly be expected to defend their title in Gamagori, Japan in 2017.

If you’d like to see more, check out some video highlights from the event:

…and here’s an interview with Chris and Pete after getting first place in heat 3:

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Posted in Blogroll, General | Leave a comment