PaperCut 15.1 – released June 2015
In the new Audit Log, administrators can track all changes made to users in the last 30 days. No more mining ad-hoc log files when a user reports a problem.
Show logs of changes made to users
Easy document name-hiding
When you require confidentiality of document names in a queue, this simple ‘check box’ option hides names from users.
Updated admin screen, along with a print queue showing [hidden] names
Line Printer Daemon (LPD) Service
The PaperCut LPD Service extends support for users of the LPD protocol for Windows Servers.
PaperCut LPD integrates the Windows Print Server with multiple clients and operating systems.
Image Support for web and email printing
Now supporting all common picture formats, including jpg, tif, gif and png in addition to Microsoft Office files and PDFs.
A user web print screen showing file formats
Custom print job time outs
Remove the forgotten print jobs your way. Set the time-out on a job by job basis, based on your own logic and rules with a new print script API.
Updated environmental metrics
We’ve updated our metrics based on more recent research to show a more accurate reflection of trees. We’ve applied this across the desktop widget, environmental reports, environmental dashboard and user/admin interfaces.
And for our PaperCut MF customers…
Dell A4 embedded integration
Integration is supported for the Dell A4 Color Multifunction Printer – C5765dn.
Xerox EIP 1.5
Supporting the Xerox Extensible Interface Platform (EIP) 1.5 in addition to 1.0 and 2.0.
Want to know more?
To help you digest all the updates, we’ve detailed all features, enhancements and fixes, see the Release Notes for PaperCut NG and PaperCut MF.
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Tagged New & Noteworthy, Release|
Our support team are at the front line, hearing and reporting customer feedback that results in new feature development, enhancements and bug fixes.
One common request is visibility for the Sys Admin into who or what action caused a user’s profile to be altered. It can be frustrating for them when a user profile has been changed without their knowledge. Previously this typically required debug level logging to be enabled at the time of the event. To solve the problem, PaperCut Support needed some basic data on the changes (date/time/user etc) and often this information wasn’t available, making diagnostics a minefield.
Pictured above some of the cross-continent team: Tim (Portland), Josh, Peter (Melbourne), Ross (London), Jason, Shane (Melbourne)
The 15.1 release of PaperCut brings significant enhancements to Audit Logging. Now, at a click of a button on the dashboard, any PaperCut Sys Admin (with sufficient privileges) is able to pinpoint the source of changes to users. At a glance, an Admin is able to analyze the scope of the problem to see if it extends beyond the single user or not. Customers can now create internal processes to factor in the transparent accountability for any user configuration changes within PaperCut.
Now the support team has a very different approach to solving these problems. Let’s take a look at some:
A law firm’s users had zero balance
Recently, Josh from the Melbourne support team got a call from Ed. He manages PaperCut across three sites across Australia for his Law Firm. Ed had come into work that morning and no one could log into their copiers. Who made the change?
Legal Firm Ed: Help PaperCut support!!! What’s happened?
PaperCut Josh, before 15.1: If you have debug switched on in PaperCut, and there hasn’t been much activity, we can analyze your logs to see what happened. If there’s been a lot of activity overnight though from your other sites, we may have missed the window. We can still try and help fix the problem.
Now with user Audit Logs, here’s how it would go:
PaperCut Josh: If you click on the Audit Logs tab, and use the filter at the top of the page to search for a user you know is experiencing issues, you will be able to see the changes made to this account everything was OK yesterday. In this case, we can see an external system has made a change to this user’s balance. If we check a few more users and this is the common story, it’s likely your practice management system has had a problem setting quotas to your staff.
Playing detective when it counts
The ability to audit changes made to users within PaperCut is an important security feature when administration of the application is centralized and shared. You can see who’s made the change, the date, the previous and current value, and the description to provide total accountability for changes made to any user over the last 30 days (Configurable to larger or shorter timeframes where needed).
The Audit Log tab, showing changes by user, attribute, change from and to.
A student at a multi-campus university had unrestricted printing
Ross from our UK support team got a call from Simon, a Sys Admin at a London based university. He couldn’t work out why one particular student had been able to print posters on a large format printer, unrestricted.
University Simon: We have a student that is printing and running into deficit. It appears the student has become unrestricted.
PaperCut Ross, before 15.1: Send in your last log files, and we can try and find out what changed and where. We will analyze the thousands of lines of logs in the text file to find the answer. You did have debug switched on, right?
University Simon: Ah, no…
With user Audit Logs, Simon would get to the bottom of the problem pretty easily:
University Simon: Checks the Audit Logs to find out how this student’s account was altered, by whom and when. Simon thought it was a user account changed by a single Admin, but it was more than Simon’s account it was an entire faculty. A number of accounts had been altered by an update pushed from another system.
Self help when you need it
Just like having our PaperCut support team in house, System Audits puts you back in the drivers seat to be able to resolve problems that affect your users, instantly or guided by the team at PaperCut Support. They’re here around the clock (check out what we’re up to right now) at our new contact page.
See all the latest in 15.1:
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Guest author: Desha Sorlien, Americas Pre-Sales Specialist
Just back in the Portland office from a whirlwind week at ITEX 2015 in Fort Lauderdale, my first trade show for PaperCut.
I’m used to communicating with our partners and potential customers, responding to sales questions is a big part of my day, we have a lot of moving parts. So how different can a trade show be?
That’s the team, pictured left to right: me (Desha), Joe, Chris, Damien.
I’ve been asked to write down some thoughts under the title of “Diary of a Trade Show”! I can’t help but liken it to Diary of a Wimpy Kid, so will have to throw in some comic relief at the end.
What is ITEX?
So ITEX isn’t for everyone. And I’m not talking about personal taste here, you actually need to be an Office IT equipment dealer, reseller or manufacturer to attend.
Being able to talk to everyone involved in our channel Ecosystem in person is completely different than conversing over the phone or email. We had our Authorized Solution Center (ASC) partners from North and South America and resellers from all over – even Australia!
The booth: 400 square feet with 16 foot high walls
Not quite 26 hours travel time but…
Traveling to Fort Lauderdale in Florida took a long time, about 8 hours total travel, with 2 planes and a taxi ride (although I’m sure the Australian contingent of Chris and Damien won’t feel too sorry for me, 26 hours from Melbourne!). On the show days, I managed to soak up the Florida sun by walking the short distance from our hotel to the conference center.
Setup, the day prior
As you can see, the booth was no mean feat, 400 square feet of space with 16 foot high walls, ably put together by Mostre Design who developed and delivered our booth concept. Luckily the guys from Aus landed the night before. We got together at our hotel in the morning to chat about the show and the setup schedule. Thankfully, Maria in our marketing team back in Melbourne had pulled it all together. She took care of just about everything! I just had to keep track of the delivery of our booth items once I arrived at the conference center. Damien got busy and setup the PaperCut MF demonstrations with the Kyocera and Lexmark multi-function printers supplied by two of our ASC partners, ecoprintQ and ACDI.
The day ended with a lovely cruise along Fort Lauderdale’s beautiful Intracoastal Waterway, where we almost spotted some Hollywood royalty, sailing past one of Steven Spielberg’s homes!
Talking to partners and other exhibitors. At right, they win the cake for loudest jackets!
Opening day – energy to burn
People were so excited to be there, it was electrifying, and busy! Damien and Chris were charged with tech talk, while Joe and I provided sales support, and the meet and greet ‘entertainment’.
Our event space really stood out, coupled with many of our channel partners representing us on their own booths. One reseller commented that the entire event looked like a PaperCut show! We felt like celebrities, everyone noticed the shirts and recognized where we were from.
Resellers who currently don’t have PaperCut in their portfolio were interested in how they join us. We spoke to lots of partners about our channel model and software and how it just works.
Day 2 – almost the end of the journey
Being an Australian based company, we had some very cute koala soft toy giveaways – they’re always popular, with resellers grabbing bunches for their offices and kids! Everyone loved them. Prospective new resellers were pleased to receive USB flash drives with our free 40-day trial of PaperCut NG.
There was so much going on at the show. The most noticeable aspect was what people were wearing at some of the booths. We had some envious looks at our cool t-shirts, I even had a few cash offers to buy mine! There was a magician and his booth mate dressed up in a sunshine costume, and the most standouts were blue jackets with white clouds painted all over them.
Left: Some of our Americas ASC partners. Right: Joe and our koalas
It’s a wrap
Overall, I’d say that resellers were very impressed at the resources and knowledge sharing on our stand. Demonstrating the newly released PaperCut MF v15.0 made everyone who saw it eager to try it. The power of the free 40-day free trial can’t be dismissed!
We were fortunate to have our CEO and Co-Founder, Chris along with Damien, one of our Application Engineers over from our Australian HQ, making our tech expertise second to none. Combine that expertise with Joe and myself, who know the Americas market and channel, connected all the dots for resellers.
I’m looking forward to the next event in the US that I can be a part of. If you missed us at ITEX and are interesting in becoming a PaperCut Reseller, visit our ITEX 2015 site.
And a little fun…
The funniest moment would have to have been watching Damien try to order coffee in an American coffee shop on the first show morning (they just don’t do Starbucks in our Australian office as they have the luxury of an in-house espresso machine and everyone being trained baristas!). As most American’s know, you can customize everything when you order.
I stayed at a table to keep an eye on our things and Damien attempted to order coffee for us. He wasn’t prepared for a simple order turning into questions about sweeteners, milk choices, and all sorts of other things. Yelling out across Starbuck’s didn’t help so I came to his aid and talked the ‘local language’.
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