If you have any questions or problems, please see our Reporting Problems knowledge base article. It describes how to report problems and the information we need to resolve your issue quickly.
Orders and Sales
Our customer support staff will answer within 24 hours. For support enquiries or technical questions please use the support email above.
Our accounting staff will answer within 24 hours. For enquiries including quotes and orders please contact sales listed above.
9:00am - 5:00pm AEST
5:00am - 5:00pm Pacific Time
8:00am - 8:00pm Eastern Time
+44 (0) 1256 246979
9:00am - 5:00pm GMT
International (Head Office):
11:00pm - 8:00am GMT (Apr - Sep)
10:00pm - 7:00am GMT (Oct - Mar)
We have a live web chat system for quick questions. If we are online you will see a flashing live chat button above.
If you would prefer voice chat (e.g. Skype) or screen sharing software, or require us to contact you out of our office hours, please email to arrange a time.
NOTE: When faxing purchase orders, please include a contact email address.
+61-3-8621-8983 or +1-800-804-7014
Physical Address (head office)
PaperCut Software International Pty. Ltd.
ABN (For Australian Customers)
ABN: 56 935 605 006
ACN (For Australian Customers)
ACN: 124 440 400