Tech Support

Product Support Online
Find manuals, FAQs, and ways to get the most of your PaperCut software in our extensive Knowledge Base. If you are having trouble, the answer will be here.
Find a Bug?
Maybe! Log a Bug and we’ll get the development team to take a look at it for a future release.
Contact Technical Support
Email support@papercut.com for help from our technical team. For fastest problem resolution, please check out the Reporting Problems page for a detailed list of information you’ll need on hand.
 

Orders, Quotes and Sales

PaperCut NG Store
Get started now. Buy or Upgrade PaperCut NG at the online store.
PaperCut MF Customers
For quotes, orders and upgrades of our embedded software solution please contact your local PaperCut Partner.
Still Not Sure?
For all other PaperCut sales enquiries please contact sales@papercut.com.

Billing & Accounts

Got a question for our accounting team?
Email accounts@papercut.com They'll get back to you in 24 hours or less.

Global Offices

Australia Office:
t. +61 (3) 8376-8610
f. +61 (3) 8621-8983
 
Physical & Postal Address:
Ground Floor
1 Oxley Road
Hawthorn, Victoria 3122
AUSTRALIA
 
9:00am - 5:00pm AEST
USA Support:
t. (800) 819-5329
f. (800) 804-7014
 
Physical & Postal Address:
12655 SW Center St, Suite #450
Beaverton, OR 97005
UNITED STATES OF AMERICA
 
5:00am - 5:00pm Pacific Time
8:00am - 8:00pm Eastern Time
International (Head Office):
PaperCut Software International, Pty. Ltd.
Ground Floor
1 Oxley Road
Hawthorn, Victoria 3122
AUSTRALIA
 
ACN: 124 440 400
ABN: 56 935 605 006
 
t. +61 (3) 8376-8610
f. +61 (3) 8621-8983
11:00pm - 8:00am GMT (Apr - Sep)
10:00pm - 7:00am GMT (Oct - Mar)
UK Support:
+44 (0) 1256 246979
9:00am - 5:00pm Local Time