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Support End-of-life Policy

PaperCut Software continues to provide assistance to customers running PaperCut releases all the way back to version 1.0 released in 1998. (Yes, we still have customers running 1.0!). Support for older versions includes:

  • Assistance with operation for example answering questions about how to perform tasks.
  • Assistance with troubleshooting for example offering tips on how to overcome problems.

Once a product is out of support life, we can provide only limited support for the product. If problems are encountered with an end-of-life product, it is recommended to upgrade to a recent version. When running a recent version we can provide great support and diagnose and fix any issues you encounter.

End-of-life

PaperCut Software may elect now, or in the future, to discontinue support for a given product, module or public API. The reasons for this include:

  • Technical advances in computing and networking may mean that maintaining an old application in an evolving network may become cost prohibitive.
  • It may not be an effective use of development resources to commit time to older products with very low customer utilization.
  • Internal code changes may mandate changes to public APIs.

Any end-of-life (EOL) announcements will be listed on this page at least three (3) months in advance. Note: End-of-life does not mean that the application will no longer function - you may continue to run the application. EOL simply indicates that PaperCut Software may choose not to devote resources to resolving support issues and instead suggest an upgrade pathway. Our policy, once EOL is announced, is that PaperCut will provide a transition plan where existing software is supported for a period of time. Existing software is usually supported for at least 6-months and up to 18-months for premium support customers.

API Deprecation

Any deprecation of XML Web Services APIs will be listed here with at least two (2) months warning. Where technically possible the deprecated API will be marked as “deprecated” but left active for at least 12-months or longer ensuring developers have time to change their code/projects. If you have important development and would like to be notified of changes, please contact the PaperCut development team.


Announcements

22nd Jan 2014 - End-of-life announcement for PaperCut 12 (all editions)

The end-of-life of PaperCut version 12 will occur on the following dates:

  • Customers on standard support: 31st December 2014
  • Customers with current premium support: 31st December 2015

The supported upgrade path is to upgrade to PaperCut version 13 or higher (version 14 recommended). The software can be upgraded with a standard install-over-the-top procedure as outlined here.

29th November 2013 - End-of-life announcement for Novell 32 bit servers

PaperCut will end-of-life platform support for Novell OES on 32-bit platforms on the 31st of December 2013. Novell ended general support for 32-bit OES 2 in June 2013. PaperCut will continue to provide product support and assistance for customers running on 32-bit OES until 1st March 2014. The recommended upgrade path is to move to Novell OES on a 64-bit platform. PaperCut version 14.0 will be the first release to exclusively support 64-bit platforms.

24th October 2013 - End-of-life announcement for Ricoh SDK 2.x devices

PaperCut MF embedded software on Ricoh SDK 2.x devices will reach end-of-life on the 31st December 2013. These devices are quite old, and due to limitations in the device SDK they had limited functionality (e.g. no card reader support, nor any zero-stop for quota limits) and are difficult to support.

Customers who are running these devices can continue to use the embedded software, however the embedded software will not receive any future updates and requests for support will be limited. New installations on SDK 2.x devices will not be supported.

These devices include:

  • MP C2500SP/C3000SP
  • MP C3500/C3500SP/C4500/C4500SP
  • MP C1500SP/C1500SPF/615C
  • MP 5500/5500SP/6500/`6500SP/7500/7500SP
  • MP 9000/1100/1350
  • MP 6000/7000/8000

(This also applies to Lanier, Nashuatec, Gestetner devices supporting SDK 2.x).

8th July 2013 - End-of-life announcement for Mac OS X 10.6 (Snow Leopard) on the server

PaperCut will no longer be supported on Mac OS X 10.6 on the server after 31st December 2013. Versions of PaperCut released after this date will support 10.7 or later.

The PaperCut server relies on the Java runtime. Apple no longer ships updated versions of Java - they are only issuing security updates. Oracle is now the maintainer of Java for Mac OS X, and supports Mac OS X 10.7 or later.

NOTE: PaperCut will continue support user workstations running Mac OS X 10.6.

24th Jan 2012 - End-of-life announcement for PaperCut 11 (all editions)

The end-of-life of PaperCut versions 11 will occur on the following dates:

  • Customers on standard support: 31st December 2013
  • Customers with current premium support: 31st December 2014

The supported upgrade path is to upgrade to PaperCut version 12 or higher (version 13 recommended). The software can be upgraded with a standard install-over-the-top procedure as outlined here.

1st September 2012 - End-of-life announcement for MS Windows 2000

PaperCut 12.3 is the last release supported on MS Windows 2000. We continue to provide product support and assistance for customers running PaperCut 12.3 on Windows 2000 for the next 6 months (until 1st March 2013). Customers with premium support will received product support and assistance for 12 months (until 1st September 2013) as well as back ported bug fixes on an as-needed basis.

This is inline with Microsoft announcing end of life support for Windows 2000 in 2005 and no longer supporting Windows 2000 on their current compiler toolkit.

19th Jan 2012 - End-of-life announcement for PaperCut 10 (all editions)

The end-of-life of PaperCut versions 10 will occur on the following dates:

  • Customers on standard support: 31st December 2012
  • Customers with current premium support: 31st December 2013

The supported upgrade path is to upgrade to PaperCut version 11 or higher (version 12 recommended). The software can be upgraded with a standard install-over-the-top procedure as outlined here.

1st July 2011 - End-of-life announcement for Mac OS X 10.4 (Tiger) and 10.3 (Panther)

Mac OS X 10.7 (Lion) is just about to be released, and we have taken this opportunity to review support for older Mac versions. PaperCut has supported Mac OS X 10.4 and 10.3 from the beginning of when we added our support for the Mac platform. These operating system versions are now very old and are becoming difficult for us to support. Our statistics show that less than 5% customers running PaperCut on Mac servers are using OS X 10.4. For this reason we are ending support for running PaperCut OS X 10.4 on the server (we will continue to support workstations running 10.4).

The end-of-life for these versions will apply on the following dates:

  • Mac OS X 10.5 on the server (and PPC CPU support) - 31st December 2012
  • Mac OS X 10.4 on the server - 31st December 2011
  • Mac OS X 10.3 on the workstation - 31st December 2011

1st July 2011 - End-of-life announcement for PaperCut Internet Control module

The Internet Control module has always been a niche product that has only been used by a small percentage of customers, and only in particular regions of the world. It was mainly used where internet bandwidth was expensive and usually charged by the MB or GB (e.g. Australia, New Zealand and the Netherlands).

As internet bandwidth caps have increased and bandwidth based charging is diminishing, there is less need for the PaperCut Internet Control Module. There are also other products in the market that are dedicated to various aspects of Internet usage control, filtering, reporting, etc.

Over the past 5 years PaperCut print control features have grown to cater for all aspects of print monitoring and control. We have decided to focus on this side of the product and will no longer support the Internet control component for new customers after December 2011. Existing customers may continue to run it until the end of December 2012 at which point it will be retired completely.

18th Jan 2011 - PaperCut ChargeBack is now PaperCut NG (professional license)

The functionality provided by PaperCut ChargeBack has now been rolled into PaperCut NG with a new licensing option for professional organizations (PaperCut NG professional client billing). All existing functionality provided by PaperCut ChargeBack, plus much more, is now offered in PaperCut NG version 11+. This move to a single online edition of PaperCut has been done to reduce the engineering and testing time around releases freeing up development resources so we can add more features faster. PaperCut ChargeBack users can upgrade by simply installing PaperCut NG over-the-top of their current install using the standard upgrade procedure. Your ChargeBack license will be detected and automatically converted to a PaperCut NG license with professional client billing enabled.

18th Jan 2011 - End-of-life announcement for PaperCut 9 (all editions)

The end-of-life of PaperCut versions 9 will occur on the following dates:

  • Customers on standard support: 31st December 2011
  • Customers with current premium support: 31st December 2012

The supported upgrade path is to upgrade to PaperCut version 10 or higher (version 11 recommended). The software can be upgraded with a standard install-over-the-top procedure as outlined here.

27th May 2010 - End-of-life announcement for PaperCut 8 (all editions)

The end-of-life of PaperCut versions 8 will occur on the following dates:

  • Customers on standard support: 31st December 2010
  • Customers with current premium support: 31st December 2011

The supported upgrade path is to upgrade to PaperCut version 9 or higher (10 recommended). The software can be upgraded with a standard install-over-the-top procedure as outlined here.

1st Oct 2009 - End-of-life announcement for PaperCut 6 and 7 (all editions)

The end-of-life of PaperCut versions 6 & 7 will occur on the following dates:

  • Customers on standard support: 1st December 2009
  • Customers with current premium support: 31st December 2010

The supported upgrade path is to upgrade to PaperCut version 9 or higher. The software can be upgraded with a standard install-over-the-top procedure as outlined here.

13th Mar 2008 - End-of-life announcement for PaperCut Quota 1.0 to 6.3

The end-of-life of PaperCut Quota versions 1.0 to 6.3 will occur on the following dates:

  • Customers on standard support: 31st December 2008
  • Customers with current premium support: 31st December 2009

PaperCut Quota has been superseded by PaperCut NG which includes all the features of PaperCut Quota and much more. Customers are encouraged to upgrade to PaperCut NG. The upgrade procedure is documented here. PaperCut Quota license holders may upgrade at a discounted price.

9th May 2007 - End-of-life announcement for Multi-server support in PaperCut Quota

The end-of-life for officially supported multi-server support in PaperCut Quota will occur on the following dates:

  • Customers on standard support: 1st June 2007
  • Customers with current premium support: 31st December 2008

The multi-server support features will continue to be available in the application however technical support will not be offered. Customers can continue to use this feature in an unsupported manner. This methods used to support multi-servers in PaperCut Quota (communication over network shares) have proven to be problematic to maintain as operating system hotfixes and/or network changes have been known to cause problems. Customers with multiple servers should consider migrating to PaperCut NG. This is a free upgrade for premium support customers.

The supported upgrade path is migration to PaperCut NG or consolidation onto a single server.

14th Feb 2007 - End-of-life announcement for PaperCut ChargeBack 1.0 to 6.2

The end-of-life of the legacy version of PaperCut ChargeBack between versions 1.0 to 6.2 (also previously known as PrintCharger Enterprise and PaperCut Enterprise) will occur on the following dates:

  • Customers on standard support: 1st June 2007
  • Customers with current premium support: 31st December 2008

The end-of-life on PaperCut ChargeBack is required as the communications method used between client and server is Microsoft file share based. This method has proven to be problematic to maintain as operating system hotfixes and/or network changes have been known to cause problems.

The supported upgrade path is PaperCut ChargeBack 7.0 (or later).


Categories: Licensing, Support


Keywords: continuing support, eosl, end-of-service-life, end of service, upgrade, net module end of life

Page last modified on January 20, 2014, at 07:05 AM

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