PaperCut Software continues to provide support for PaperCut releases all the way back to version 1.0 released in 1998. (Yes. We still have customers running 1.0!). Support for older versions includes:

• Assistance with operation – for example answering questions about how to perform tasks.
• Assistance with troubleshooting – for example offering tips on how to resolve or work around problems and bugs.
• Limited hot-fixes – for example patches to support new hardware.

End-of-life

PaperCut Software may elect now, or in the future, to discontinue support for a given product, module or public API. The reasons for this include:

• Technical advances in computing and networking may mean that maintaining an old application in an evolving network may become cost prohibitive.
• It may not be an effective use of development resources to commit time to older products with very low customer utilization.
• Internal code changes may mandate changes to public APIs.

Any end-of-line (EOL) announcements will be listed on this page at least three (3) months in advance. Note: End-of-life does not mean that the application will no longer function - you may continue to run the application. EOL simply indicates that PaperCut Software may choose not to devote resources to resolving support issues and instead suggest an upgrade pathway.

API Deprecation

Any deprecation of XML Web Services APIs will be listed here with at least two (2) months warning. Where technically possible the deprecated API will be marked as "deprecated" but left active for at least 12-months or longer ensuring developers have time to change their code/projects. If you have important development and would like to be notified of changes, please contact the PaperCut development team.

Announcements

1st Oct 2009 - End-of-life announcement for PaperCut 6 and 7 (all editions)

The end-of-life of PaperCut versions 6 & 7 will occur on the following dates:

• Customers on standard support: 1st December 2009
• Customers with current premium support: 31st December 2010

The supported upgrade path is to upgrade to PaperCut version 9 or higher. The software can be upgraded with a standard install-over-the-top procedure as outlined here.

13th Mar 2008 - End-of-life announcement for PaperCut Quota 1.0 to 6.3

The end-of-life of PaperCut Quota versions 1.0 to 6.3 will occur on the following dates:

• Customers on standard support: 31st December 2008
• Customers with current premium support: 31st December 2009

PaperCut Quota has been superseded by PaperCut NG which includes all the features of Quota and much more. Customers are encouraged to plan to upgrade to PaperCut NG over the coming year. The upgrade procedure is documented here. The upgrade is free for premium support customers, or for a small upgrade cost for others.

9th May 2007 - End-of-life announcement for Multi-server support in PaperCut Quota

The end-of-life for officially supported multi-server support in PaperCut Quota will occur on the following dates:

• Customers on standard support: 1st June 2007
• Customers with current premium support: 31st December 2008

The multi-server support features will continue to be available in the application however technical support will not be offered. Customers can continue to use this feature in an unsupported manner. This methods used to support multi-servers in PaperCut Quota (communication over network shares) have proven to be problematic to maintain as operating system hotfixes and/or network changes have been known to cause problems. Customers with multiple servers should consider migrating to PaperCut NG. This is a free upgrade for premium support customers.

The supported upgrade path is migration to PaperCut NG or consolidation onto a single server.

14th Feb 2007 - End-of-life announcement for PaperCut ChargeBack 1.0 to 6.2

The end-of-life of the legacy version of PaperCut ChargeBack between versions 1.0 to 6.2 (also previously known as PrintCharger Enterprise and PaperCut Enterprise) will occur on the following dates:

• Customers on standard support: 1st June 2007
• Customers with current premium support: 31st December 2008

The end-of-life on PaperCut ChargeBack is required as the communications method used between client and server is Microsoft file share based. This method has proven to be problematic to maintain as operating system hotfixes and/or network changes have been known to cause problems.

The supported upgrade path is PaperCut ChargeBack 7.0 (or later).

Categories: Licensing, Support

Keywords: continuing support, upgrade