Exceeding the license limit (user count exceeded)
Q What happens when/if I exceed my license limit?
PaperCut is licensed on the number of user accounts hosted in the PaperCut database - that is the number of users listed in the user-list under the Users section. If this limit is exceeded:
Options → User/Group Syncsection to modify user sync settings.
Q I’ve exceeded my license limit, and I am now locked out of the admin console - what can I do?
- Add Users to your license using our online order system, or you can contact our sales team for more information.
- Reduce the number of users listed in the system as detailed below.
Note that you will still have access to the Options → User/Group Sync tab (specifically that one tab) and also you will have access to the ‘About’ tab which will allow you to see the ‘Licensed Users’ section to see how many users you are licensed for, and how many are actually in the system.
Options→User/Group sync, and make sure you select the option
Delete users that do not exist in the selected sourcebefore performing the sync).
- Used by special applications such as databases or web servers
- “Template” accounts used by system administrators
- “Virtual” accounts used to represent “resources” in applications such as Microsoft Outlook.
cd c:\Program Files\PaperCut NG\server\bin\win
server-command delete-existing-user chris
server-command delete-existing-user matt
server-command delete-existing-user tom
server-command delete-existing-user christine
Q What if I can’t reduce the number of users in my Sync Source?
If for technical reasons, the number of users can not be reduced using option 2, you may Apply for a License Exception. Organization’s who are issued an exception must agree to run a report once a year to verify that the active user count remains below the license limit. Active user count is defined as the number of users that print at least once a year.
Q Is there any technical limit on the number of users?
PaperCut has no design limit. The maximum number of users is a function of hardware and system capacity - a constantly moving target as computers get faster. Our largest customer has over 350,000 users in the database.
Q What if I am in a small office and have 5 users or less printing?
If you are in a small office and only have five users or less printing you can follow these steps:
- 1. Open a command prompt.2. Change to the PaperCut directory using
cd c:\Program Files\PaperCut NG\server\bin\win3. Type
server-command delete-existing-user <username>4. Repeat as necessary.
Then on the PaperCut administration console, on the Options tab, under User/group Sync, un-check the check box from Import new users and update details overnight. This will stop PaperCut from re-importing the accounts you just deleted, so you will only need to delete the accounts once. If you need to add new users at a later time you will want to manually add new users on the Users Tab of the Admin console.
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