PaperCut is a vendor neutral print control/tracking solution. This means you are not locked into any particular type of hardware or manufacturer. PaperCut works with the majority of modern print devices including those supporting printer languages such as:

• Postscript
• PCL (all versions)
• PCL-GUI
• PCLXL
• HPGL
• HP-GDI
• Epson languages ESC/P2, ESC/PAGE and ESC/PAGE-COLOR
• Ricoh RPCS
• Canon BubbleJet, Canon CAPT, and Canon GARO, Canon UFR, UFRII
• QPDL
• Xerox TIFF6
• Some support for proprietary GDI printers (HBPL, Minolta, QMS, Samsung, Lexmark, Zebra and others)

Many printer manufacturers make their products compatible with the PostScript standard, or PCL (a language developed by HP). We strongly recommend PostScript or PCL compatible printers and drivers if available.

All common connection methods are supported, including USB, LPT Port, TCP/IP (ethernet network printers), standard LPR port, standard TCP/IP ports, and JetDirect. Where possible we recommend networked printers (i.e. one with an ethernet port).

If you are having page counting or other attribute detection issues when using a printer with PaperCut, please see the article Page count problems and how to resolve them. Also see: Printers supporting page-level color detection

PaperCut also supports most wide-format printers and plotters. The printing costs for plotters can be defined using page area based charging.

Notes on individual printer models and manufacturers

Canon

Canon laser printers and copiers work with PaperCut. The majority of Canon BubbleJet printers are compatible.

Note Dec 2007: Upgrade to PaperCut NG / ChargeBack 8.0+ for improved page, copy, paper size and duplex detection on Canon iR and i-SENSYS LBP ranges (e.g. the Canon iR1230 and the Canon i-SENSYS LBP5300)

Datacard

Datacard's photo ID printers use a proprietary, undocumented printer language and are not currently supported by PaperCut.

We have currently had 1 request for adding Datacard printer support.

Dell

PaperCut will work with Dell laser printers. PaperCut NG versions prior to version 6.2.3904 had some issues with duplex detection and may need to upgrade PaperCut to take advantage of this feature in full. The 1320c and related models using the "host based" driver system require PaperCut version 7.5 or higher.

Epson

The current range of AcuLaser, AL, and EPL mono and color laser printers are fully supported by PaperCut. Please ensure the very latest drivers are installed. The majority of inkjets produced over the last 8 years supporting ESC/P2, ESC/PAGE and ESC/PAGE-COLOR will work. On some older inkjet printer models it may not be possible to detect paper size.

Note April 2008: The same bug reported in 2006 (see below) seemed to "surfaced" again and made its way into recent Stylus Photo 2100 drivers. Again Epson has supplied us with a patch. If you are hit by this bug, contact us and we can supply the patch on request with install instructions.

Note 2006: In mid 2006 there were some problems with the Epson Stylus range where jobs may appear to halt or pause in the queue once PaperCut is enabled. This problem is caused by a driver bug. The PaperCut development team has worked with Epson driver developers to address this. Epson have issued a series of patches titled "Third Party Print Accounting Software Patch". These patches are available under the printer's "Drivers & Downloads" section on the Epson website. Drivers released after 2006 will (we hope!) not have this problem.

Gestetner

Gestetner supply a number of driver alternatives with their high-end printers, copiers, and multifunction devices (e.g. DSc338), usually including PCL5 and Postscript. PaperCut Software has tested recent releases of the Postscript and PCL drivers and found these are compatible. We recommend the use of Postscript drivers over other options such as RPCS or PCL.

HP

HP Laser Printers: PaperCut works with all HP lasers produced over the last 7 years. Where possible, we recommend the PostScript drivers or recent PCL drivers.

Note May 2004: HP Inkjets': Most inkjets work with PaperCut. Some older printers such as Deskjet 640C use nonstandard PCL and PaperCut can have problems analyzing documents printed from older Windows 9X based clients.

Note March 2008: PaperCut releases prior to 8.2 had some problems with copy count detection with recent HP LaserJet? 4700dn drivers. Upgrade PaperCut to fix this problem, or contact support for assistance.

IBM

Note Dec 2007: Added improved support for duplex detection on the IBM Infoprinter range (e.g. IBM Infoprinter 1357). Upgrade to PaperCut NG / ChargeBack 8.0 or newer to take advantage of the improved detection.

KIP (wide format engineering printers)

PaperCut version 8 and onwards support both the KIP-Script and KIP-GL drivers, including page size detection and page-level color detection.

Note April 2008: Recent versions of KIP drivers caused a few page size detection problems. This was addressed in version 8.2 onwards.

Kyocera

Kyocera lasers have a Postscript driver range referred to as KPDL. These drivers are compatible with PaperCut. The Kyocera PCL drivers occasionally use non-standard language extensions (although they claim to be PCL compatible), so the Postscript (KPDL) drivers should be used in preference.

Note Dec 2007: Recent driver updates in the Kyocera FS range (e.g. Kyocera FS9520DN) introduced issues with duplex detection. Upgrade to PaperCut NG / ChargeBack 8.0 to resolve duplex detection issues

Lexmark

The current range of mono and color laser printers work with PaperCut. Postscript drivers are recommended. The "budget" inkjet printers use a proprietary GDI printer language and depending on the model, problems may be experienced. If problems are experienced, please upgrade to the latest version of PaperCut.

Minolta-QMS

All high-end Minolta-QMS lasers work with PaperCut. Use the Postscript driver option if available. Some low to mid-end Minolta lasers such as the Magicolor 2300 DL (Minolta 2300DL) use a host based GDI driver based on technology from Zenographics. Users running early versions of PaperCut should update to the latest version to ensure full support for this and other Minolta printers.

OCE

OCE printers and copiers support Postscript. Some OCE drivers use a proprietary header to set document attributes such as copy count, duplex, etc., which is supported by PaperCut but subject to change by OCE.

OKI

The OKI mono and color lasers support a number of print languages in compatibility mode. We recommend the Postscript driver option.

Note Dec 2007: Upgrade to PaperCut NG / ChargeBack 8.0 to add grayscale detection support on the OKI 5600 range.

Panasonic

The Postscript and PCL based print and copy devices are compatible. We currently have a few issues with the GDI based drivers and are not able to support all GDI based models at the current time. We recommend that customers avoid GDI or "host based" printer models at the current time.

Ricoh/Nashuatec

PaperCut supports the current range of Ricoh laser and multi-function printers. Ricoh provide a number of print driver options including PCL, Postscript and RPCS (Ricoh’s own language). PaperCut supports all drivers, however we recommend the Postscript driver option if available.

Note Nov 2006: Recent RPCS drivers experienced page count and/or grayscale detection problems. Upgrade to the latest version if you are experiencing this problem.

RISO

PaperCut will work with RISO Postscript drivers.

Note March 2008: PaperCut releases prior to 8.2 had an issue with standard color detection on the RISO HC5500?. Upgrade, or contact PaperCut Support if you experience this problem.

Samsung

PaperCut supports most Samsung printers. Many Samsung printers (e.g. Samsung ML-2010, CLP-510) are supplied with proprietary GDI based drivers (QPDL) with no option for standard Postscript or PCL drivers. PaperCut Software has implemented support for most recent Samsung GDI printers. Model numbers and driver versions are constantly changing. PaperCut users are recommended to upgrade to the latest version and contact PaperCut support if any printers do not account as expected.

Sharp

Sharp MFP (MultiFunction Printers) are supplied with a number of standards compliant driver options - normally Postscript, PCL6 and PCL5. All drivers are compatible with PaperCut. We recommend using the Postscript driver.

Toshiba

Toshiba offer Postscript based drivers for these devices and are compatible with PaperCut. The driver's in-built accounting code feature found in the e-Studio devices can sometimes conflict with PaperCut. This may need to be disabled (this is also not required as PaperCut offers a more advanced account selection feature).

Xerox/Tektronix

The DocuPrint and Phaser Series accommodate PCL and Postscript. Use the Postscript drivers if available. Some lower end DocuPrint systems only support PCL, in which case we recommend the PCL6 drivers. New Xerox printers using the HBPL or TIFF6 printer language drivers are also supported. Wide-Format printers such as the Xerox 6204 are supported in the latest versions of PaperCut NG.

Zebra Label Printers

Initial support for Zebra label and receipt printers was added to PaperCut in May 2006.

If you have a question about a specific printer or driver not addressed here, please feel free to contact our support team.

Categories: Printers