Please also see Reporting Problems

The enable debug option causes PaperCut to produce a detailed text log of activity. The log allows our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debugging is only usually required of requested by the PaperCut Support team.

To enable debug in PaperCut NG/ChargeBack's Application Server:

1. Open the Admin interface and login as an admin user.
2. Select the Options section, then the Advanced tab.
3. Turn on the Enable debug option (a checkbox) and click Apply.
4. Perform the problem action (e.g. Print a few test documents from a network workstation). Try to select a situation that is likely to cause the issue being investigated.
5. Record the approximate time of the problem and/or the name of any printed documents (or the time you performed the test action). This will help the developers match up log entries with your test activity. Additional information such as what was observed or what was expected would also be useful.
6. Zip up and email all files in:

            [app-path]/server/logs/*.*

If requested to enable debugging in the PaperCut print provider, see here.

keywords: debug logging, debug mode

Categories: Debugging, Troubleshooting, PaperCut NG and PaperCut ChargeBack 7+