User notifications are not delivered by the client tool
When the user client tool in PaperCut NG or PaperCut ChargeBack is installed on a Windows system, it delivers notifications using balloon tips by default.
If you have disabled balloon tips (e.g. by using Group Policy), PaperCut will not be able to display notifications from the client tool. You may hear the standard windows 'pop' sound when a notification arrives, but nothing will be displayed. There are two options to get notifications working: 1) enable balloon tips, or 2) make the client tool deliver notifications using standard dialogs instead of balloon tips.
The client tool can be forced to deliver notifications using standard windows dialogs instead of balloon tips. This can be done on an individual system when the client tool is installed locally, or for all systems by modifying the version of the client available on the network share.
To force standard dialogs, locate the file tray.dll. For a local installation this will be located on the workstation at [app-dir]\lib\tray.dll. The version to run from the network will be located on the server at [app-dir]\client\lib\tray.dll.
Rename the tray.dll file to something else, e.g. tray_disabled.dll.
Restart the client tool(s) and send a test notification. The notification should now appear in a standard dialog instead of a balloon tip.
Categories: Troubleshooting, UserClientTool
Keywords: popup, message, low balance notification, printing notifications