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Why is my User Client running slow?
The PaperCut User Client could be running slow for one of the following reasons. Please take some time to investigate these issues in order:
DNS settings
The User client software uses the server-name first to connect to the main PaperCut application server. If that fails, it then tries to connect using the IP address of the server and this process will appear to slow the client.
It uses the server-name field set in the client's config.properties file (located under [app-path]/client/[platform]). Please try pinging the DNS server name as defined in the above config.properties from the workstation, if this takes a long time to resolve the name then it might be the reason for the slow client software.
If you have problems with DNS resolution, you can override the server-name by using an IP address. If you have done a local install of the client, re-install the client after editing the file on the server and/or update the local copy of the file on the workstation.
SSL Port
PaperCut uses 9192 as the SSL port. The User client software connects from workstation to server. Please make sure this port is not blocked by firewall or anti-virus software on the server. If the port is blocked or otherwise unresponsive, it might end up slowing the client software. This can be tested by connecting a browser on the workstation to a URL like: https://IP-address-of-server:9192/
Local - cache version
When running pc-client.exe directly off the share, it needs to load the entire PaperCut User Client off the share across the network before it starts. This might be the reason why it's taking a long time to load up the client software in your network.
The recommended way to run the client is to use the local cache version using pc-client-local-cache.exe.
This version of the User Client will keep it self up-to-date by copying itself from the network share to C:\Cache\ and then running from there. The next time it starts, it will quickly check the version on the local hard drive and only copy from the network if it is an old version. This minimises the amount of network traffic greatly and generally speaking, hard drives are quicker than networks which also helps!
Various ways to run the client software are described in README.txt file located under [app-path]/client directory.
If you are still having issues, please contact us at support.
Categories:Troubleshooting, User Client Tool
Keywords: delayed, laggy, lag, time out, timeout, trouble loading client, slow loading, loading, FQDN, slow popup, popup client, slow balance window, print client, authentication, login, account selection
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