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PaperCut NG & PaperCut MF Manual


Linux FAQ

Troubleshooting & installation questions

How can I run the root installation tasks manually?

If you do not run the root level tasks during installation, or if they fail, you can manually run them later by running the following shell scripts as root:


I am unable to open a browser to http://[server_name]:9191/admin. What is wrong?

The first step is to check to see if the PaperCut NG/MF is listening on the port. The command:

netstat -anp | grep 9191

should list the pc-app as the owner of the process on port 9191. If nothing is listed, check that the Application Server has started (e.g. ps -ef | grep pc-app).

If the server is already running, the next step is to ensure no IP filtering is applied to the port. Some Linux distributions have strict iptables filters enabled by default. Ensure that port 9191 is accessible from all local network systems.

I want to use a custom script to start the server. Is this possible?

The SYSV style start script included should work with all systems using an /etc/rc*.d style boot process. Some administrators might want to replace the app-server with a custom script that better fits in with their Linux distributions style guide. Administrators should consider storing this script outside the PaperCut NG/MF install structure so it's not overwritten in any further upgrade.

However, if the system is using SYSD, use the service definition files (see Root Level Tasks) for configuration changes. Do not modify the app-server script.

Can I run/install PaperCut NG/MF under an account other than "papercut"?

No. At the moment the installation, and other scripts, assume the existence of a user called papercut. This might, however, change in the future. E-mail your thoughts to the development team!

Is an RPM or .deb package available?

No. At the moment we're supplying it as a self-extracting and self-installing archive. This allows the flexibility to support install-over-the-top for upgrades and maintain full control over the installation process. The process also allows PaperCut NG/MF to run and install on systems not using RPM or apt. We also plan on supporting other Unix based operating systems in the future such as FreeBSD and Solaris. The current installation method should work with all standard Linux distributions.

General questions

Is PaperCut NG/MF open source?

PaperCut NG/MF in not "open source" in reference to it being available under the GPL or another popular open source license. Source code is, however, provided to customers upon request as needed for security reviews. As a company, PaperCut Software is transparent in our development approach, works closely with our users, and support a number of open source projects both financially and with code submission. PaperCut NG/MF, however, remains a commercial application with commercial support at the current time.