User management FAQs
How do I add credit to a user?
In the admin interface, head into Users > [select user] > Default (built-in account), then click the adjust link next to the credit or select the Adjustment & Charges tab.
How do I add a new user to the system?
PaperCut NG/MF automatically adds users to the system the first time they print - depending on your on-demand user creation settings. If your new user initial settings rules are defined correctly on the Groups tab, the user is automatically created with the designated starting credit and settings.
If you have added a large batch of new users in your user directory (e.g. Active Directory or Google Workspace etc), you can force the addition of these users immediately via the User/Group Sync tab on the Options page. For more information, see Synchronize user and group details.
Alternatively if you're wanting to create users manually, you can use the Internal users documentation to create users which are not managed by an external user directory.
How should I make a change to more than one user?
If you need to make a change to more than one user, consider using the Bulk user actions link located in the Actions menu on either the User List or Group List page. This allows bulk modification of user settings based on their network group membership or via a user list. See Bulk user operations.
How do I bulk import or bulk add users?
You can bulk import Internal users by following our Batch internal user import and update documentation. Note that with internal users, you do have the option of setting a password, since these users are managed within PaperCut MF/NG.
You can bulk import Standard users by following our Batch import and update Standard users documentation. Note that with Standard users, you cannot set a password when importing/updating these users, since standard user authentication is managed by the user directory (e.g. Active Directory or Google Workspace etc - see your User/Group Sync settings under Options > User/Group Sync).
If you're unsure which bulk user import/update option to use, check out our article on Batch user import/update examples.
How do I grant administrator access to a trusted person to manage a group of users?
You can grant administrator level access to trusted individuals. See Assigning administrator level access. By using advanced access control rights, you can limit administrators to a subset of users (a group) via the option Limit access to users only in group.
If you've lost your admin password, or need it resetting, check out How to reset the Admin password.
How can I prevent new users from being added automatically?
See more on the On demand user creation settings to stop users being created on-demand.
Alternatively you can change your User/Group Sync settings to match your requirements, and even ignore specific users if needed.
If you're struggling with your license limit getting exceeded, check out Exceeding the license limit (user count exceeded).
Due to technical reasons I'm unable to create new groups in my domain. Can I create groups in PaperCut NG/MF?
Yes. You can also define groups via a text file (e.g. a tab-delimited file). Simply place your group definition file at the location
See our Internal Groups documentation for more information.
I have two different networks with different username naming conventions (e.g. j.smith and jsmith). Is this supported?
Yes. You can enable Username aliasing under Options > Advanced
Another option to set up username aliasing is described in the file below:
See Adding or updating username aliases for more information.
Can I manage my own set of users inside PaperCut NG/MF (as well as / instead of importing users from a user directory)?
Yes. PaperCut NG/MF is designed to keep user management simple and automated, but you can manage users inside PaperCut NG/MF as well as or instead of using users from a user directory. Users managed by PaperCut NG/MF are termed internal users. For more information, see Internal users (users managed by PaperCut NG/MF).