You are here: Configuration > Integrated Scanning > Troubleshooting Integrated Scanning > Troubleshooting text-searchable document (OCR) scanning

Troubleshooting text-searchable document (OCR) scanning

Notification of failed scans

If an Optical Character Recognition (OCR) job fails to reach its destination and you have configured scanning notifications, then the initiating user is notified. They will receive one or more of the following notifications depending on where in the transmission the scan failed:

If a scan fails to reach the PaperCut MF Cloud OCR service, PaperCut MF will retry sending it. If after the configured retry period (default approximately 10 minutes) the scan still cannot be delivered to the cloud, the user will receive an email letting them know that it has failed.


Scan files are securely deleted when they are either:

  • successfully delivered

  • cannot be delivered within 24 hours.



Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.