FAQs — Administrators
Account selection works in the same way as it does for any other PaperCut Mobile & BYOD solution. End users need to use the Mobile web client to select accounts:
- iOS — install the Mobile web client web clip. For more information, see The Mobile web client - web clip
- Android, Chrome, Windows, and macOS — access the Mobile web client directly. For more information, see Mobile web client
If you're using print scripting, you might also want to check out Print Scripting with Mobility Print.
Mobility Print offers a unified and secure solution for printing from BYO mobile devices and laptops that are not managed by your organization (they are managed by the end user instead). There are pros and cons for all options and many of these are listed in the PaperCut NG/MF manual. However in general, Mobility Print excels because it:
- offers a native print experience with more print options
- supports printing from any application (not just limited file types)
- for regular users that bring their own devices, maintains the same print experience as a traditional networked desktop system with a print driver installed
- is often quicker (after initial setup) to print via Mobility Print.
Mobility Print supports all printers that have drivers for modern Windows operating systems except label printers and plotters. This is because the divers for label printers and plotters use non-standard page sizes. If you find any exceptions, or have problems, please let us know.
Do not install Mobility Print Server on a domain controller.
For more information, see Can I install PaperCut on a Domain Controller?
For the vast majority of organizations, you install Mobility Print on the system running the PaperCut Application Server and hosting your print queues. Some organizations have secondary print servers that you want to set up to support Mobility Print on. This configuration is supported, too, by installing Mobility Print on those secondary servers (that is, servers running the Print Provider).
Mobility Print works on Windows, macOS, and Linux print servers.
Yes. You need to install Mobility Print on each print server. For more information, see Setting up Mobility Print.
Yes, you need to upgrade Papercut NG/MF on your secondary print servers to be version 17 or greater.
If your current solution meets all of your needs you don’t have to migrate to Mobility Print. However, Mobility Print offers the following advantages over iOS Printing:
- Mobility Print also supports Android, Chrome, and Windows (iOS Printing supports only iOS and macOS).
- You can use a Windows print server.
The following Knowledge Base article outlines a migration process to move from iOS Printing.
All user login credentials are secure and encrypted. Where possible, industry standard HTTPS/TLS is used. Print jobs on Android, macOS, and iOS are secure as they use HTTPS. Print jobs on Chromebooks are encrypted using AES with a 256-bit key length.
Of course! Mobility Print supports secure print release and find-me printing.
Absolutely. Mobility Print has the same level of security and authentication as any other PaperCut NG/MF feature. User identification is checked before a job is accepted. See the User Authentication section in How it works for details.
The answer to this question depends on your device.
- iOS - You need to enter your login details the first time you print, then your device will remember your details forever. On iOS 10, you can, however, ask your device to forget your details. To do this:
- When you print from your device, a Printer List is displayed. Tap the Information icon next to a printer.
- At the bottom of the Details screen, tap Forget my Username and Password.
- macOS - On the login screen, there's an Add to keychain checkbox. If you select this checkbox, your login details will be remembered forever. If you come across “hold for authentication” when printing, see Hold for Authentication KB article for more details.
- Windows - You do not need to enter your login details when you print a job; you enter them only once, when you add a printer.
- ChromeOS - On the login screen there's a Remember me checkbox. If you select this checkbox, your login details will be remembered for the selected printer for 30 days.
- Android - On the login screen there's a Remember me checkbox. If you select this checkbox, your login details will be remembered for the selected printer for 30 days.
All PaperCut NG/MF configured print attribute conversions (for example, converting color jobs to black and white) work when you use Mobility Print.
All print restrictions work, however notifications of “denied jobs” might be limited depending on your notification settings.
For example, if notifications are delivered by the client software only, end users using a mobile phone or Chromebook will not know that their job has been denied. Some restrictions, such as group access, are checked immediately at the time of print. These restrictions are always applied and users will be aware of them.
For more information, see Configure system notifications.
Each Mobility server is maintained independently. You can monitor your Mobility Print servers through the PaperCut NG/MF Admin web interface, but do the configuration on each Mobility Print server.
You can see a list of all Mobility Print servers in the PaperCut NG/MF Admin web interface in the Mobility Print area under Options > Mobile & BYOD. From here you can access the Mobility Print Admin web interface for each Mobility server.
Printers must be renamed using the print server’s operating system. Mobility server will automatically use this new name. When you change a printer’s name, the change will flow through to the Mobility Print server web interface after about five minutes. You should also consider cleaning up the old print queues
Always be careful when renaming printers. If you rename a printer, Windows and macOS end users need to remove the old printer queue and add the new one into their printer list.
You don’t need to! It’s automatic! We know that updating software is both important and often difficult. Updating server infrastructure is even more crucial in the BYOD and mobility space. Why? Because end user devices just update and often with little or no forewarning. To remain compatible with this fast pace, the following components auto update:
- Mobility Print Server
- Android Mobility Print App
- Chromebook Mobility Print App
Auto update checks are performed nightly during periods of low activity (sometime between midnight and 1:00 am), and updates are applied in the background with minimal or no downtime. Updates might incorporate bug and security fixes, add new features, and improve the user interfaces.
Automatic update checks are performed over a secure HTTPS connection. No personal or system information is shared during this process. Update signatures are verified before installation.
If for some reason your print server does not have access to the internet, you can manually update any time by downloading the latest version and installing over the top of the existing version.
Yes! You can set up Mobility Print on any Windows secondary server, including sites with a Site Server instead of an Application Server. With PaperCut 17.0, you need to perform a few extra setup steps to get this working. For more information, see Set up Mobility Print with a Site Server.
If you are running PaperCut NG/MF 17.1 or higher Yes. Otherwise there must be a connection between the Site Server and the Application Server for Mobility Print to work. See Set up Mobility Print with a Site Server
We use anonymous setup information to prioritize feature development and functionality to address the majority of our users' configurations. If you wish to opt out of sharing your anonymous setup configuration with PaperCut, please follow these steps:
Open the following file in a text editor:
Set the following value:
DisableAnalyticsSubmission = true
Save the file.
Restart the PaperCut Mobility Print service.
Unlike the PaperCut NG/MF Admin interface, the Mobility Print Admin interface locale is controlled by the Internet browser's language setting.
For example, in Chrome if you want the locale used by the Mobility Print Admin interface set to en_UK, in the Languages dialog > Order languages based on your preference list, move the English (United Kingdom) option to the top of the list.
Paper size options for Mobility Print printers on ChromeOS and iOS can be displayed with ISO names (for example, "ISO_A4") instead of simple names (for example, "A4") like on Windows. This is because for each paper size provided in the printer capabilities, Mobility Print retrieves two properties: Name and CustomDisplayName. Then it passes them to the print clients.
- The ChromeOS print dialog understands only the Name property. That's why it can be displayed as "ISO_A4"; it's exactly the value Mobility Print received from the printer driver. Some other printer models could provide "A4" in the Name property, so for those printers ChromeOS would display "A4" in the dialog.
- Some other operating systems are able to show the CustomDisplayName, which contains in most cases contais the more friendly name.
- Windows is unique; it displays its own default-supported set of paper sizes and they have user-friendly names.
This might occur when a user moves from a network where their client can see the printers, to a network where it cannot. The problem is that they are trying to connect to a cached DNS record of a printer so the Mac is unable to resolve the address.
To test this, flush the DNS cache on the Mac by opening a terminal window and running "sudo killall -HUP mDNSResponder". If that doesn't help, contact support.
Unfortunately you cannot change the port as the same port is used by all the clients. Also, it is best to run Mobility Print on a port that is not a standard port because often there is another service already running on the standard port.
If your user must access the Help Center using standard ports, ask them to go to Setting up your device and follow the steps for their device.
If your environment is set up in such a way that users have to access the Internet via a standard port, then it's best they use a specific URL for the Mobility Print Help Center. Ask them to follow the steps in Setting up your device.