Submit an order for a customer

Most orders will be submitted online via the Job Ticketing User web interfaceThe User web interface provide a range of services for users, including a summary of usage and balance history, a list of the shared accounts that the user can use for printing, the current costs for printing usage, ability to add balance by using a TopUp/Pre-Paid Card or an external payment system (when using the payment gateway module), transfer funds to other users, view a history of balance transactions, view a list of the user's recent printing, and view print jobs pending release (when using a Release Station).. However, sometimes, a customer might come into your print room to place an order. For example, if the original document is a hard copy, a customer will need to come in to give it to you.

To submit an order for a customer:

  1. Log in to the Job Ticketing Operator interface.
  2. Click New Order; then select the product the customer wants to order.
  3. Ask the customer for the required information and enter the details. The required details will differ for each product.

  4. If the customer provides:
    • an electronic file (eg. on a USB)—click Attach File, then select one or more files to be printed.

    • a hard copy of the document to be printed—click Physical document supplied.

      • The option to supply a physical copy of the document is customizable, so might not be displayed for all products.
      • You can cancel the selection of Physical document supplied by clicking .
  5. Click Submit.

You can delete a newly created order:

  1. Open the order.
  2. Click the More Actions icon (), then select Delete Order.

You cannot delete an order after it is has moved out of a new status.