Refund an order
If you need to refund money to a customer, you need to manually adjust their Job Ticketing account balance.
You cannot use the Job Ticketing Refund function because the Job Ticketing jobs are handled separately to standard print jobs.
- Log in to the Job Ticketing Admin web interface.
Click the Users tab.
The User List page is displayed.
Select a user.
The User Details page is displayed.
Click Adjustments & Charges.
- In Adjustment to apply, enter the amount you want to refund.
- In Comment, enter a description of the reason for the refund.
If you do not have access to the Adjustments & Charges page, contact your Job Ticketing SysAdmin to provide access.