Refund an order

If you need to refund money to a customer, you need to manually adjust their Job Ticketing account balance.


You cannot use the Job Ticketing Refund function because the Job Ticketing jobs are handled separately to standard print jobs.

  1. Log in to the Job Ticketing Admin web interface.
  2. Click the Users tab.

    The User List page is displayed.

  3. Select a user.

    The User Details page is displayed.

  4. Click Adjustments & Charges.

  5. NOTE

    If you do not have access to the Adjustments & Charges page, contact your Job Ticketing SysAdmin to provide access.

  6. In Adjustment to apply, enter the amount you want to refund.
  7. In Comment, enter a description of the reason for the refund.
  8. Click Apply.