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Gartner® Report - Strategic Roadmap: What is the digital workplace of 2027 and how do I get there?

The digital workplace is evolving amid demographic shifts, uncertainty over hybrid work, remote work, and changing demands on IT. This Gartner roadmap describes the technology, talent, and process changes that you must address as you build your three-year strategy.

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Your digital workplace strategy is determined by your ambition

Your long-term goals directly impact the scope of your digital workplace strategy and by extension the level of investment in it. According to Gartner, these goals include:

Infrastructure modernization

Operational fitness may require a shift from on-premises collaboration and productivity tools to new work hub suites such as Google Workspace or Microsoft 365.

New ways of working

The digital workplace may be targeted at specific areas of your business, collaboration methods, or processes that benefit from direct intention and evolution.

Digital transformation

The digital workplace may be the vehicle to transform your business as a whole as it extends into new areas, products, channels, or modes of delivery - scaling upward and outward.

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Gartner, Strategic Roadmap: What Is the Digital Workplace of 2027 and How Do I Get There?, 28 October 2022, Christopher Trueman, et.al. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.