Example 1: Overall print system health monitoring
Fast River School is a small school with approximately 200 students. They have a single print serverA print server is a system responsible for hosting print queues and sharing printer resources to desktops. Users submit print jobs to a print server rather then directly to the printer itself. A print server can be a dedicated server but on many networks this server also performs other tasks, such as file serving and 5 printers. They would like to monitor the status of PaperCut NG to minimize outages to their printing services. Fast River do not have their own IT support so would like to enlist an IT consultant to set up a basic monitoring system that will track PaperCut NG's health. The IT consultants they have hired have their own monitoring tool that can consume only HTTP response codes.
The IT consultant has recommended setting up the following:
Requirement 1: Immediate notification when PaperCut NG is not functioning correctly
The IT consultant wants to receive an immediate email notification when PaperCut NG has an issue preventing it from working. This will allow them to address any outages immediately rather than waiting for someone to report the issue.
Configure the following in your monitoring tool:
Setting Value URL /api/health/status Event to trigger alarm state HTTP response status code = 500 Event to trigger notification alarm state = 10 minutes Polling interval 60 seconds Period during which alarm is triggered 7am – 10pm
This URL returns an HTTP response status code of 500 when one or more of the following occurs:
The Application server cannot connect to the database
the number of active database connections is greater than 90%
less than 1 GB available disk space
an invalid license is in use
Site ServerSite Servers take over the role of a Primary Application Server in the event of network outages. Key roles taken over include authentication, copy and print tracking and Find-Me printing. Site Servers ensure continuous availability of printing resources to support key business functions over unreliable network links or during unplanned network disruptions. is offline
The monitoring tool would trigger an email alert and display a visual representation of the alarm on the dashboard. An example below shows this endpointAn endpoint is a connection point where HTML files or active server pages are exposed and can be accessed by an external application. Endpoints provide information that can be consumed by an external monitoring tool. in error.Note:
For more information about how to configure this example using some of the common monitoring tools, see How to monitor PaperCut System Health.