Set up system notifications and emails
This section describes the available notifications and how to configure them. PaperCut NG includes built-in notifications to alert users and administrators of important information. Examples of these notifications include:
- Alerting a user when their account balance drops below a given balance.
- Displaying a message explaining why a print job was denied (e.g. not enough credit; the printer is disabled; the print job contains too many pages).
- Alerting administrators or key IT support staff to problems such as printer jams, or application errors.
You can customize the message that is delivered to the user. For example, if the user is denied printing for some reason, you might want to direct the user to the intranet page that discusses printing policies and guidelines.
Notifications are important to your users because they let them know why their print jobs were denied. If notifications are not enabled, users print jobs might be deleted without them knowing and they will not understand what happened. They might then contact the Administrator or Help Desk for assistance. If they received a notification, then this situation is avoided.
System notifications can be delivered to the user in a number of ways, and the administrator can decide the preferred option. The delivery options available include:
Email— messages are delivered by email, to the email address defined in the system. This is a good alternative for "low balance warning" messages but is not recommended for real-time messages, such as when printing is denied.
- Winpopup (or "net send")—this is useful in a Windows network but workstations running other operating systems might not receive these messages. If your PaperCut Application ServerAn Application Server is the primary server program responsible for providing the PaperCut user interface, storing data, and providing services to users. PaperCut uses the Application Server to manage user and account information, manage printers, calculate print costs, provide a web browser interface to administrators and end users, and much more. is running on Windows 7 or above, see the following PaperCut Knowledge Base articles:
User ClientThe User Client tool is an add-on that resides on a user's desktop. It allows users to view their current account balance via a popup window, provides users with the opportunity to confirm what they are about to print, allows users to select shared accounts via a popup, if administrators have granted access to this feature, and displays system messages, such as the "low credit" warning message or print policy popups.—messages are sent to users running the PaperCut NG User Client. This option is guaranteed to work in all environments where the user runs the user client.
To set up system notifications you need to: