Server Based Printing in Windows RT

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%center%%width=60pct%Attach:WindowsRT-PaperCut-iPad-Login.png  (You should consider Pinning this URL to the Start Screen for future easy access)
to:
%center%%width=60pct%Attach:WindowsRT-PaperCut-iPad-Login.png

%center%You should consider Pinning this URL to the Start Screen for future easy
access.%center%
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! Why isn't the PaperCut User Client available on Windows RT?

PaperCut uses a number of 3rd party components (e.g. Java) that are not yet available on the Windows RT platform at the time of writing. But, as with lots of things at PaperCut, thereís always more than one way to get things doneÖ
You can still
print with Windows RT devices using PaperCut, and the step by step process below will see you right.
to:
! Why doesn't the standard desktop PaperCut User Client run on Windows RT?

The PaperCut User Client software is designed for desktop systems on the Intel architecture. For Tablet systems, or systems that don't support traditional desktop software, PaperCut has developed the Mobile Client.  The Mobile client is specifically designed to offer the same features as the desktop client but is optimized for mobile or tablet systems.

You can
print with Windows RT devices using PaperCut, and the step by step process below will see you right.
Deleted lines 42-43:
PaperCutís iOS printing (internally known as `WebClient) can be utilized in a traditional web browser such as Internet Explorer on Windows RT. `WebClient has been specifically designed for use on touch devices such as the iPad and iPhone. Our plan is that `WebClient will be enhanced so as to provide more features for touch environments.
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2. Open your Web Browser to [@http://printserver:9191/webclient/@] (or /ipad, /ios, /iphone) and login with your PaperCut username and password

%center%%width=60pct%Attach:WindowsRT-PaperCut-iPad-Login.png
to:
2. Open your Web Browser to [@http://printserver:9191/webclient/@] and login with your PaperCut username and password

%center%%width=60pct%Attach:WindowsRT-PaperCut-iPad-Login.png  (You should consider Pinning this URL to the Start Screen for future easy access)
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! `WebClient is only showing a grey screen when using Internet Explorer, other browsers are fine.
to:
! `Mobile Client is only showing a grey screen when using Internet Explorer, other browsers are fine.
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PaperCutís iOS printing (internally known as WebClient) can be utilized in a traditional web browser such as Internet Explorer on Windows RT. WebClient has been specifically designed for use on touch devices such as the iPad and iPhone. Our plan is that WebClient will be enhanced so as to provide more features for touch environments.
to:
PaperCutís iOS printing (internally known as `WebClient) can be utilized in a traditional web browser such as Internet Explorer on Windows RT. `WebClient has been specifically designed for use on touch devices such as the iPad and iPhone. Our plan is that `WebClient will be enhanced so as to provide more features for touch environments.
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(:title Printing in Windows RT:)

This article shares PaperCut's hints and tips for printing with Windows RT.
Please note, this is not a step-by-step guide on everything RT... we aim to cover just the main concepts that will help administrators integrate Windows RT devices into their existing print infrastructure. This information comes from our own experiences and customer feedback
.
to:
(:title Server Based Printing in Windows RT:)

With more and more Windows RT devices being used in organizations, customers are taking advantage of new and innovative tools. As a result, PaperCut technical support is fielding a few questions from customers about how to print with Windows RT and how to integrate PaperCut into the mix.

This article shares PaperCutís hints and tips for printing with Windows RT. Please note, this is not a step-by-step guide on everything RTÖ it will, though, cover the main concepts that will help administrators integrate Windows RT devices into their existing print infrastructure. The following information comes from our own experiences and customer feedback.

First things first..
.
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The abridged story is that we use a number or 3rd party components (e.g. Java) that are not yet available on Windows RT at the time of writing.

The longer story is that the
PaperCut Development Team are keeping an eye on any changes to this situation. Unfortunately we have no ETA, or even an idea ''if'' our 3rd party components will become available for Windows RT. That means that if we wanted to have the PaperCut User Client available on Windows RT machines we would need to start again.

With this in mind, we've thought deeply about this and have come up with a way to get around this to a large degree, but first:

! How do I even print via a print server
?
to:
PaperCut uses a number of 3rd party components (e.g. Java) that are not yet available on the Windows RT platform at the time of writing. But, as with lots of things at PaperCut, thereís always more than one way to get things doneÖ
You can still print with Windows RT devices using PaperCut, and the step by step process below
will see you right.

Now, letís get you printing...

! How do I print via a server with Windows
RT?
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!! I already have print drivers that work with Windows XP, Vista, Win7, Win8, both 32bit and 64bit!
to:
!! How do I use my existing drivers though?
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! What about PaperCut's Account Selection?

This is the work around bit.
PaperCut's [[https://www.papercut.com/products/ng/manual/ch-iosprinting.html|iOS printing]] (internally known as `WebClient) can be utilized in a traditional web browser such as Internet Explorer on Windows RT.

The process to print from Windows RT and
use Account Selection is as follows:
to:
! How do I print via a server with Windows RT and PaperCut?

PaperCutís
iOS printing (internally known as WebClient) can be utilized in a traditional web browser such as Internet Explorer on Windows RT. WebClient has been specifically designed for use on touch devices such as the iPad and iPhone. Our plan is that WebClient will be enhanced so as to provide more features for touch environments.

The process to print from Windows RT and use PaperCutís
Account Selection is as follows:
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! PaperCut and Windows RT in the Future
The PaperCut Development Team are keeping an eye on the availability of the required 3rd Party components on Windows RT. Unfortunately we have no ETA, or confirmation of future development plans as yet.

With this in mind, we are monitoring the Windows RT ecosystem and how people are using the OS. We will update this Knowledge Base Article when more information becomes available.

Other sources for information include:
* [[https://www.papercut.com/blog/|PaperCut Blog]]
* [[https://www.papercut.com/release-history/|Release History]]

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Group Policy Object: [@Admin Templates@] -> [@Windows Components@] -> [@Internet Explorer@] -> [@Compatibility View@] -> [@"Turn on Internet Explorer Standards Mode for Local Intranet"@].
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In some environments, Internet Explorer automatically detects the URL as part of the "Intranet" zone rather than the "Internet Zone" and then falls back to Internet Explorer 7 rendering. This can be turned off via Group Policy but this change may have an impact on other sites and will require you to investigate if this change is suitable for your environment.
to:
In some environments, Internet Explorer automatically detects the URL as part of the "Intranet" zone rather than the "Internet Zone" and then falls back to Internet Explorer 7 rendering. This can be turned off via Group Policy but this change may have an impact on other wen pages and will require you to investigate if this change is suitable for your environment.
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! `WebClient is only showing a grey screen when using Internet Explorer, other browsers are fine.

This would appear to be caused by Internet Explorer's compatibility mode changing the way the page renders. A simple click of the highlighted button should fix this.

%center%%width=60pct%[[#Blank | Attach:WindowsRT-Microsoft-IE-Compatibility Mode.png]]

In some environments, Internet Explorer automatically detects the URL as part of the "Intranet" zone rather than the "Internet Zone" and then falls back to Internet Explorer 7 rendering. This can be turned off via Group Policy but this change may have an impact on other sites and will require you to investigate if this change is suitable for your environment.

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[-Keywords: surface, windows-]
to:
[-Keywords: surface, windows, WinRT-]
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The abridged story is that we use a number or 3rd party components that are not yet available on Windows RT at the time of writing.
to:
The abridged story is that we use a number or 3rd party components (e.g. Java) that are not yet available on Windows RT at the time of writing.
November 04, 2013, at 12:57 AM by Chris - It's not just Java, but also TaskTray.dll, Janel, pc-local-cache, etc.
Changed lines 8-11 from:
The abridged story is that we use Java and Java is not available on Windows RT at the time of writing.

The longer story is that the PaperCut Development Team are keeping an eye on any changes to this situation. Unfortunately we have no ETA, or even an idea ''if'' Java
will become available for Windows RT. That means that if we wanted to have the PaperCut User Client available on Windows RT machines we would need to start again.
to:
The abridged story is that we use a number or 3rd party components that are not yet available on Windows RT at the time of writing.

The longer story is that the PaperCut Development Team are keeping an eye on any changes to this situation. Unfortunately we have no ETA, or even an idea ''if'' our 3rd party components
will become available for Windows RT. That means that if we wanted to have the PaperCut User Client available on Windows RT machines we would need to start again.
Changed line 72 from:
[-Keywords: TODO keywords here if needed-]
to:
[-Keywords: surface, windows-]
October 31, 2013, at 09:27 PM by Rick - rewording
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With this in mind, we've thought deeply about this and have come up with a way to get around this to a large degree.
to:
With this in mind, we've thought deeply about this and have come up with a way to get around this to a large degree, but first:
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At the time of writing, the suitability mode 4 drivers with regards to Windows XP, Vista and Win7 is unknown. In this situation you could consider setting up duplicate printer queues on the Windows Server 2012 machine, perhaps with "RT" on the end of them, giving you something like this:
to:
At the time of writing, the suitability of mode 4 drivers with regards to Windows XP, Vista and Win7 is unknown. In this situation you could consider setting up duplicate printer queues on the Windows Server 2012 machine, perhaps with "RT" on the end of them, giving you something like this:
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5. Administrators can then see the job in the PaperCut Admin Console -> Printers -> {printername} -> Job log tab.
to:
5. The job will be displayed in the PaperCut Admin Console -> Printers -> {printername} -> Job log tab.
Changed lines 3-4 from:
This article aims to cover off hints and tips for printing in general with Windows RT. It's not a step-by-step guide on everything RT. We aim to cover off the main concepts that will help administrators integrate Windows RT devices into their existing print infrastructure. This information comes our own and customers experiences.
to:
This article shares PaperCut's hints and tips for printing with Windows RT.
Please note, this is
not a step-by-step guide on everything RT... we aim to cover just the main concepts that will help administrators integrate Windows RT devices into their existing print infrastructure. This information comes from our own experiences and customer feedback.
Changed lines 10-11 from:
The longer story is that the PaperCut Development Team are keeping an eye on any changes to this situation. Unfortunately we have no ETA, or even an idea IF Java will become available for Windows RT. That means that if we wanted to have the PaperCut User Client available on Windows RT machines we would need to start again.
to:
The longer story is that the PaperCut Development Team are keeping an eye on any changes to this situation. Unfortunately we have no ETA, or even an idea ''if'' Java will become available for Windows RT. That means that if we wanted to have the PaperCut User Client available on Windows RT machines we would need to start again.
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''Categories:'' [[Category.TODOFirstCategory|+]], [[Category.TODOSecondCategoryIfNeeded|+]]
to:
''Categories:'' [[Category.Windows|+]], [[Category.Administration|+]], [[Category.Configuration|+]], [[Category.Implementation|+]], [[Category.Support|+]], [[Category.TipsAndTricks|+]], [[Category.Troubleshooting|+]], [[Category.UserClientTool|+]]
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When selecting a print driver to use for the printer, you will need to find a compatible "Class" driver as shown below.
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Windows RT comes with many in-built or in OS drivers. These are what we call [@class@] or [@mode 4@] drivers. Printers that require specialized drivers may not work. These drivers are available in Windows Server 2012 and Windows 8. We have not researched getting this working with Windows Server 2008 or Windows Server 2008 R2.
to:
Windows RT comes with many [@in-built@] or [@in OS@] drivers. These are what we call [@class@] or [@mode 4@] drivers. Printers that require specialized drivers may not work. These drivers are available in Windows Server 2012 and Windows 8. We have not researched getting this working with Windows Server 2008 or Windows Server 2008 R2.
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 # Print from your App/Program to the [@\\printserver\libraryrt@] queue. You will see in the PaperCut Admin Console -> Dashboard -> Real Time Activity that the User Client can not be contacted.
to:
1. Print from your App/Program to the [@\\printserver\libraryrt@] queue. You will see in the PaperCut Admin Console -> Dashboard -> Real Time Activity that the User Client can not be contacted.\\
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 # Open your Web Browser to [@http://printserver:9191/webclient/@] (or /ipad, /ios, /iphone) and login with your PaperCut username and password
to:
2. Open your Web Browser to [@http://printserver:9191/webclient/@] (or /ipad, /ios, /iphone) and login with your PaperCut username and password
Added lines 49-60:
3. After a moment you will be presented with the Account Selection options. Make your choices and click [@Print@].

%center%%width=60pct%Attach:WindowsRT-PaperCut-iPad-Account-Selection.png

4. Your print job should then complete.

%center%%width=60pct%Attach:WindowsRT-PaperCut-iPad-Completed-Job.png

5. Administrators can then see the job in the PaperCut Admin Console -> Printers -> {printername} -> Job log tab.

%center%%width=60pct%Attach:WindowsRT-PaperCut-Job-Log.jpg

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# Print from your App/Program to the [@\\printserver\libraryrt@] queue. You will see in the PaperCut Admin Console -> Dashboard -> Real Time Activity that the User Client can not be contacted.
to:
 # Print from your App/Program to the [@\\printserver\libraryrt@] queue. You will see in the PaperCut Admin Console -> Dashboard -> Real Time Activity that the User Client can not be contacted.
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# Open your Web Browser to [@http://printserver:9191/webclient/@] (or /ipad, /ios, /iphone) and login with your PaperCut username and password
to:
 # Open your Web Browser to [@http://printserver:9191/webclient/@] (or /ipad, /ios, /iphone) and login with your PaperCut username and password
Added lines 45-48:
# Open your Web Browser to [@http://printserver:9191/webclient/@] (or /ipad, /ios, /iphone) and login with your PaperCut username and password

%center%%width=60pct%Attach:WindowsRT-PaperCut-iPad-Login.png

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We'll leave it up to you as to how to best deploy these printers to your Windows RT users. If you have a method you want to let others know about, head towards the comments section at the bottom on this page!
Changed lines 39-40 from:

to:
The process to print from Windows RT and use Account Selection is as follows:

# Print from your App/Program to the [@\\printserver\libraryrt@] queue. You will see in the PaperCut Admin Console -> Dashboard -> Real Time Activity that the User Client can not be contacted.

%center%%width=60pct%Attach:WindowsRT-PaperCut-Real-Time-Activity.jpg

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!!Subheading

TODO link your page here: https://www
.papercut.com/kb/Main/Miscellaneous
to:
! Private network access is off for this site?

Some customers have reported that they get the below screenshot and need to tap "Turn on access" to continue
.

%center%%width=60pct%Attach:WindowsRT-Microsoft-IE-Private-Access
.png
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(:title Printing in Windows RT:)

This article aims to cover off hints and tips for printing in general with Windows RT. It's not a step-by-step guide on everything RT. We aim to cover off the main concepts that will help administrators integrate Windows RT devices into their existing print infrastructure. This information comes our own and customers experiences.

! Why isn't the PaperCut User Client available on Windows RT?

The abridged story is that we use Java and Java is not available on Windows RT at the time of writing.

The longer story is that the PaperCut Development Team are keeping an eye on any changes to this situation. Unfortunately we have no ETA, or even an idea IF Java will become available for Windows RT. That means that if we wanted to have the PaperCut User Client available on Windows RT machines we would need to start again.

With this in mind, we've thought deeply about this and have come up with a way to get around this to a large degree.

! How do I even print via a print server?

There are a couple of prerequisites to do this:

# Print Server running Windows Server 2012 or Windows 8
# A printer that Windows Server 2012 or Windows 8 has a "class driver" already installed.

Windows RT comes with many in-built or in OS drivers. These are what we call [@class@] or [@mode 4@] drivers. Printers that require specialized drivers may not work. These drivers are available in Windows Server 2012 and Windows 8. We have not researched getting this working with Windows Server 2008 or Windows Server 2008 R2.

%center%%width=60pct%Attach:WindowsRT-Microsoft-Server-2012-Adding-Driver.jpg

!! I already have print drivers that work with Windows XP, Vista, Win7, Win8, both 32bit and 64bit!

At the time of writing, the suitability mode 4 drivers with regards to Windows XP, Vista and Win7 is unknown. In this situation you could consider setting up duplicate printer queues on the Windows Server 2012 machine, perhaps with "RT" on the end of them, giving you something like this:

* [@\\printserver\library@]
* [@\\printserver\libraryrt@]

Then you can use PaperCut's inbuilt "[[https://www.papercut.com/products/ng/manual/ch-printer-mgmt-printer-groups.html|Printer Groups]]" for reporting to bring the usage from both queues together.

! What about PaperCut's Account Selection?

This is the work around bit. PaperCut's [[https://www.papercut.com/products/ng/manual/ch-iosprinting.html|iOS printing]] (internally known as `WebClient) can be utilized in a traditional web browser such as Internet Explorer on Windows RT.



!!Subheading

TODO link your page here: https://www.papercut.com/kb/Main/Miscellaneous

----
''Categories:'' [[Category.TODOFirstCategory|+]], [[Category.TODOSecondCategoryIfNeeded|+]]
----
[-Keywords: TODO keywords here if needed-]

Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on August 11, 2014, at 05:26 AM
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