Server Based Printing in Windows RT

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With more and more Windows RT devices being used in organizations, customers are taking advantage of new and innovative tools. As a result, PaperCut technical support is fielding a few questions from customers about how to print with Windows RT and how to integrate PaperCut into the mix.

This article shares PaperCutís hints and tips for printing with Windows RT. Please note, this is not a step-by-step guide on everything RTÖ it will, though, cover the main concepts that will help administrators integrate Windows RT devices into their existing print infrastructure. The following information comes from our own experiences and customer feedback.

First things first…

Why doesn’t the standard desktop PaperCut User Client run on Windows RT?

The PaperCut User Client software is designed for desktop systems on the Intel architecture. For Tablet systems, or systems that don’t support traditional desktop software, PaperCut has developed the Mobile Client. The Mobile client is specifically designed to offer the same features as the desktop client but is optimized for mobile or tablet systems.

You can print with Windows RT devices using PaperCut, and the step by step process below will see you right.

Now, letís get you printing…

How do I print via a server with Windows RT?

There are a couple of prerequisites to do this:

  1. Print Server running Windows Server 2012 or Windows 8
  2. A printer that Windows Server 2012 or Windows 8 has a “class driver” already installed.

Windows RT comes with many in-built or in OS drivers. These are what we call class or mode 4 drivers. Printers that require specialized drivers may not work. These drivers are available in Windows Server 2012 and Windows 8. We have not researched getting this working with Windows Server 2008 or Windows Server 2008 R2.

When selecting a print driver to use for the printer, you will need to find a compatible “Class” driver as shown below.

How do I use my existing drivers though?

At the time of writing, the suitability of mode 4 drivers with regards to Windows XP, Vista and Win7 is unknown. In this situation you could consider setting up duplicate printer queues on the Windows Server 2012 machine, perhaps with “RT” on the end of them, giving you something like this:

  • \\printserver\library
  • \\printserver\libraryrt

Then you can use PaperCut’s inbuilt “Printer Groups” for reporting to bring the usage from both queues together.

We’ll leave it up to you as to how to best deploy these printers to your Windows RT users. If you have a method you want to let others know about, head towards the comments section at the bottom on this page!

How do I print via a server with Windows RT and PaperCut?

The process to print from Windows RT and use PaperCutís Account Selection is as follows:

1. Print from your App/Program to the \\printserver\libraryrt queue. You will see in the PaperCut Admin Console → Dashboard → Real Time Activity that the User Client can not be contacted.

2. Open your Web Browser to http://printserver:9191/webclient/ and login with your PaperCut username and password

You should consider Pinning this URL to the Start Screen for future easy access.

3. After a moment you will be presented with the Account Selection options. Make your choices and click Print.

4. Your print job should then complete.

5. The job will be displayed in the PaperCut Admin Console → Printers → {printername} → Job log tab.

Private network access is off for this site?

Some customers have reported that they get the below screenshot and need to tap “Turn on access” to continue.

Mobile Client is only showing a grey screen when using Internet Explorer, other browsers are fine.

This would appear to be caused by Internet Explorer’s compatibility mode changing the way the page renders. A simple click of the highlighted button should fix this.

In some environments, Internet Explorer automatically detects the URL as part of the “Intranet” zone rather than the “Internet Zone” and then falls back to Internet Explorer 7 rendering. This can be turned off via Group Policy but this change may have an impact on other wen pages and will require you to investigate if this change is suitable for your environment.

Group Policy Object: Admin TemplatesWindows ComponentsInternet ExplorerCompatibility View"Turn on Internet Explorer Standards Mode for Local Intranet".

PaperCut and Windows RT in the Future

The PaperCut Development Team are keeping an eye on the availability of the required 3rd Party components on Windows RT. Unfortunately we have no ETA, or confirmation of future development plans as yet.

With this in mind, we are monitoring the Windows RT ecosystem and how people are using the OS. We will update this Knowledge Base Article when more information becomes available.

Other sources for information include:


Categories: Windows, Administration, Configuration, Implementation / Deployment, Support, Tips & Tricks, Troubleshooting, User Client Tool


Keywords: surface, windows, WinRT?

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Article last modified on August 11, 2014, at 05:26 AM
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