Why is Windows preventing me from installing PaperCut, and what can I do about it?

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Main.WhyAmIPreventedFromInstallingPaperCutAndWhatCanIDoAboutIt History

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August 02, 2019, at 10:18 PM by employee 82 - I amended the article to describe that the Payment Gateway Module also triggers SmartScreen
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(:title Why am I prevented from installing PaperCut and what can I do about it?  :)
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(:title Why is Windows preventing me from installing PaperCut, and what can I do about it?  :)
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If an installer or program has a low reputation, users will be shown warnings when attempting to install the software. This countermeasure means to prevent malware, viruses, and trojans from compromising non-server [=OSes.=]
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If an installer or program has a low reputation, the operating system shows users warnings when attempting to install the software. This countermeasure means to prevent malware, viruses, and trojans from compromising non-server [=OSes.=]
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You may see this message when you download and run the PaperCut NG or PaperCut MF installer. The notification is due to us recently introducing a new software signing certificate that has yet to build up trust with Microsoft. This message is not a concern for the PaperCut NG or PaperCut MF software.
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You may see this message when you download and run the PaperCut NG, PaperCut MF, or Payment Gateway Module installers. The notification is due to PaperCut's recent introduction of a new software signing certificate that has yet to build up trust with Microsoft. This message is not a concern for the PaperCut NG, PaperCut MF, or Payment Gateway Module software.
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Luckily, the workaround, for the time being, is simple: clicking “More info” reveals the option to “Run anyway." We expect to establish trust relatively quickly and this message not to appear for future PaperCut NG or PaperCut MF releases.
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Luckily, the workaround, for the time being, is simple: clicking “More info” reveals the option to “Run anyway." We expect to establish trust relatively quickly and this message not to appear for future PaperCut NG, PaperCut MF, Payment Gateway Module releases.
November 13, 2018, at 12:41 AM by TimG - Updated with blurb about what the article refers to
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'''Note:''' this article refers to installing the full PaperCut Server product. If you're from a school / college / university and are looking to find how to [[https://www.papercut.com/kb/Main/HowDoILogin|login]] to PaperCut or how to install the PaperCut client, you'll need to contact your Administration or IT Administration department to see what address to access at your location.

!!Windows Defender [=SmartScreen=]

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Luckily, the workaround, for the time being, is simple: clicking “More info” reveals the option to “Run anyway." We expect to establish trust relatively quickly and this message not to appear for future PaperCut NG or PaperCut MF releases.
to:
Luckily, the workaround, for the time being, is simple: clicking “More info” reveals the option to “Run anyway." We expect to establish trust relatively quickly and this message not to appear for future PaperCut NG or PaperCut MF releases.
May 14, 2018, at 11:32 PM by Arturo - creation
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 [[Attach:smartscreen.png]]
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Attach:smartscreen.png
May 14, 2018, at 11:32 PM by Arturo - creation
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 [[Attach:smartscreen.png]]
May 14, 2018, at 11:25 PM by Arturo - creation
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Microsoft SmartScreen is a component of the non-server Windows 8 and Windows 10 operating systems meant to provide anti-phishing and anti-malware protection. Incidentally, it helps build a reputation for software like PaperCut NG and PaperCut MF after surpassing a sufficient threshold.
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Microsoft [=SmartScreen=] is a component of the non-server Windows 8 and Windows 10 operating systems meant to provide anti-phishing and anti-malware protection. Incidentally, it helps build a reputation for software like PaperCut NG and PaperCut MF after surpassing a sufficient threshold.
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If an installer or program has a low reputation, users will be shown warnings when attempting to install the software. This countermeasure means to prevent malware, viruses, and trojans from compromising non-server OSes.
to:
If an installer or program has a low reputation, users will be shown warnings when attempting to install the software. This countermeasure means to prevent malware, viruses, and trojans from compromising non-server [=OSes.=]
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Below is a screencap of SmartScreen in action:
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Below is a screencap of [=SmartScreen=] in action:
May 14, 2018, at 11:24 PM by Arturo - creation
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You may see this message when you download and run the PaperCut NG or PaperCut MF installer. This is due to us recently introducing a new software signing certificate that has yet to build up trust with Microsoft. This message is not a concern for the PaperCut NG or PaperCut MF software.
to:
You may see this message when you download and run the PaperCut NG or PaperCut MF installer. The notification is due to us recently introducing a new software signing certificate that has yet to build up trust with Microsoft. This message is not a concern for the PaperCut NG or PaperCut MF software.
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Luckily, the workaround, for the time being, is simple: clicking “More info” reveals the option to “Run anyway." We expect trust to be established relatively quickly and this message not to appear for future PaperCut NG or PaperCut MF releases.


!!Subheading

TODO link your page here: https://www.papercut.com/kb/Main/Miscellaneous

----
''Categories:'' [[Category.TODOFirstCategory|+]], [[Category.TODOSecondCategoryIfNeeded|+]]
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[-Keywords: TODO keywords here if needed-]
to:


Luckily, the workaround, for the time being, is simple: clicking “More info” reveals the option to “Run anyway." We expect to establish trust relatively quickly and this message not to appear for future PaperCut NG or PaperCut MF releases.
May 14, 2018, at 11:20 PM by Arturo - creation
Added lines 1-24:
(:title Why am I prevented from installing PaperCut and what can I do about it?  :)

Microsoft SmartScreen is a component of the non-server Windows 8 and Windows 10 operating systems meant to provide anti-phishing and anti-malware protection. Incidentally, it helps build a reputation for software like PaperCut NG and PaperCut MF after surpassing a sufficient threshold.
 
If an installer or program has a low reputation, users will be shown warnings when attempting to install the software. This countermeasure means to prevent malware, viruses, and trojans from compromising non-server OSes.
 
Below is a screencap of SmartScreen in action:
 
 
 
 
You may see this message when you download and run the PaperCut NG or PaperCut MF installer. This is due to us recently introducing a new software signing certificate that has yet to build up trust with Microsoft. This message is not a concern for the PaperCut NG or PaperCut MF software.
 
Luckily, the workaround, for the time being, is simple: clicking “More info” reveals the option to “Run anyway." We expect trust to be established relatively quickly and this message not to appear for future PaperCut NG or PaperCut MF releases.


!!Subheading

TODO link your page here: https://www.papercut.com/kb/Main/Miscellaneous

----
''Categories:'' [[Category.TODOFirstCategory|+]], [[Category.TODOSecondCategoryIfNeeded|+]]
----
[-Keywords: TODO keywords here if needed-]

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Article last modified on August 02, 2019, at 10:18 PM
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