Support End-of-life Policy - Updated KB - dropping support for PaperCut Client and Print Release stations on 32 bit operating systems on 15 January 2019, also end-of-life announcement for PaperCutPayEx? Payment Gateway.
Common Site Server Questions - Updated KB - updated with notes about site server behavior with the Change Print Job Settings feature, as well as a note about how Site Servers handle authentication with ID/PIN.
SHA1 error message on Konica Minolta - New KB - How to handle error messages at the panel of your Konica Minolta devices which complain about a “SHA1 certificate”. This also may apply if you’re seeing errors at the panel which don’t contain any text at all, as some device firmware revisions don’t contain the relevant warning text to display.
Support End-of-life Policy - Updated KB - Updated with the 13 November 2017 - End-of-life announcement, including older Database, Server OS and Workstation OS versions going end of life on 1 February 2018.
Why Is My User Client Running Slowly? - Updated KB - updated with information on the 17.3 feature that should get clients connecting to the server faster, following the machine going into a sleep state and then being woken up. Also notes have been added around the IP address and server address entries and the connection behavior.
Common Questions about Card Readers - Updated KB - updated to include notes on 17.3 features including allowing users to self-associate with a PIN instead of their network password, and how to sync PINs with your user directory service.
Co-Branding PaperCut - Updated KB - updated to include notes on 17.3 changes to allow customization of report headers through the interface.
Common Security Questions - Updated KB - updated to include notes on check-for-updates security now using HTTPS from 17.2.3, CSRF attacks with information on the 17.3 update, and HTML error page security from version 17.3.
Can’t Publish Print Queues to Google Cloud Print - New KB - what to do if you come across the ‘Unable to publish printer to Google Cloud Print because the printer’s details could not be obtained’ message when publishing printers to Google Cloud Print.
Diagnosing printer toner and other SNMP problems - Updated to include information on the new printer.snmp.community config key included in version 16.0 (build 35320) or later, when changing community names for toner and other SNMP information.