What's new in the KB

January 2019

• I’m a Student - How do I log in? - New KB - helping out students who hit our website looking for login information.
• Troubleshooting Printer Discovery with Mobility Print - Updated KB - added steps on finding NameServers and SearchDomain attributes for Chromebooks.
• How to Uninstall the PaperCut User Client - Updated KB - added a note about checking the startup folder to try and track down the PaperCut client.
• Branch Office Direct Printing Considerations - Updated KB - clarified the impact of using BODP with PaperCut.

December 2018

• Changes to Java Licensing - New KB - questions and answers around how we’ll be handing the change around licensing from Oracle.
• Rate limiting logins in PaperCut MF - New KB - includes details on the new config key for controlling rate-limiting on incorrect logins.
• DNS_ERROR_DP_DOES_NOT_EXIST - New KB - what to do when you encounter this error while setting up DNS records for Mobility Print.
• How to Collect Windows Installer Logs - New KB - where to find the installer logs if you’re having issues installing the PaperCut NG/MF product.
• How do I find the list of active User Clients? - New KB - tips and tricks on how to determine the current number of active User Clients.
• Increase OCR Job Processing Timeout Limit - New KB - how to increase the timeout for processing OCR jobs when using scan to cloud.
• Syncing from a Secondary Email Address in Active Directory - New KB - how to sync in a secondary email address from your directory system.
• Three Ways to Save on Color toner - New KB - different ways to set up PaperCut to save on color toner.
• Known Issues with Toshiba Embedded, Known Issues with Xerox - Updated KBs - Known Issues pages consolidated and updated - now one source of information for e.g. Toshiba, or e.g. Xerox Known Issues. Handy index included on the main PaperCut NG/MF Known Issues Page. Also worth noting that Known Issues will now contain the full Bug/Feature request number in the ID.
• PaperCut MF - Release History, PaperCut NG - Release History - Updated - I know, not truly a ‘KB’, but worth noting that we now publish the full Bug/Feature request ID by the side of each release note. Can now be matched up to the corresponding ID on the Known Issues pages, as above!
• Use an existing trusted SSL certificate for Mobility Print - Updated KB - refreshed steps and included note about removing the PEM passphrase.
• Common Global Print Driver Questions - Updated KB - updated to document the ability to include stapling options with 18.3.3.
• Firewall Configuration - Ports Used by PaperCut NG and PaperCut MF - Updated KB - updated port list to include Google LDAPS ports.

November 2018

• PaperCut User Client on Linux results in a Assistive Tehcnology not found error - New KB - how to get around the ‘assistive technology not found’ error when running the PaperCut client on Linux.
• What to know when updating SNMP Community Strings - New KB - things to consider when you’re looking to change your SNMP community string.
• Known issues with recent releases of PaperCut NG and PaperCut MF - Updated KB - reorganization of the Known Issues pages - includes handy links to all the other manufacturer or feature specific pages.
• Support End-of-life Policy - Updated KB - dropping support for PaperCut Client and Print Release stations on 32 bit operating systems on 15 January 2019, also end-of-life announcement for PaperCut PayEx Payment Gateway.
• Is PaperCut compatible with SNMPv3? - Updated KB - refreshed with updated information.
• How do I Log in? - Updated KB - updated with non-admin information.
• Database Schema Diagrams - Updated KB - updated with the 18.3 database schema.
• SSL Cipher Configuration - removing weak ciphers and Security Settings for PaperCut’s Web Server - Updated KB - includes information on using secure ciphers by default and hardening security for your PaperCut server.
• Re-apply initial user settings via server command - Updated KB - additional information and screenshots around re-applying initial user settings.

October 2018

• Scanning to Email with Office 365 - New KB - notes on issues seen when setting up scanning to email with Office 365 - referring to MS TechNet.
• Change Print Job Settings: Known Issues, Caveats, and Limitations - Updated KB - updated with the changes made in 18.2.6.
• PaperCut Server Sizing Guide - Updated KB - updated to include a note about the 3200 print queue max (per server) for PaperCut.
• Jobs Owned By Computer - Updated KB - updated information on the ‘jobs owned by computer’ scenario, along with screenshots and workarounds.
• Web Single Sign-on Problems and Diagnosis - Updated KB - updated with information on the ‘0×20b5’ error, if seen when setting up Web SSO.
• Firewall Configuration - Ports Used by PaperCut NG and PaperCut MF - Updated KB - added OCR information.
• What Languages/Translations is PaperCut available in? - Updated KB - updated with additional language support from recent versions.
• External Database Support Policy - Updated KB - added a note about the performance issues with SQL 2016.
• Common Issues/Questions with Web Print - Updated KB - updated with confirmation that it’s not possible to use a non-user account for the web print sandbox login.

September 2018

• How to Uninstall the PaperCut User Client - New KB - how to uninstall the PaperCut user client - includes how-to video on the process.
• Error: Test Page failed to print - New KB - what to check if you come across the infamous ‘Test Page failed to print’ error.
• Troubleshooting Mobility Print with mDNS - Updated KB - updated to include notes on configuring bonjour forwarding to support mDNS.
• Firewall Configuration - Ports Used by PaperCut NG and PaperCut MF - Updated KB - updated with endpoint information for Scan to Cloud storage.

August 2018

• Stopping and Starting PaperCut Services - New KB - details how to stop and start the various PaperCut services across all platforms.
• Troubleshooting Mobility Print with mDNS - New KB - how to go about troubleshooting Mobility Print when using mDNS for discovery.
• Applying For A License Exception - Updated KB - Minor updates to the letter when applying for a license exception.
• Multiple Mobility Print Servers with Windows DNS - Updated KB - updated to include instructions on restricting printers per subnet.
• How to Enable Debug in the Site Server - Updated KB - updated to include a note on how to control log rotation on Site Servers.
• Run a PaperCut NG or MF Release Station from a Raspberry Pi - Updated KB - updated to include a note confirming that card readers are supported with the Pi release station.
• Troubleshooting Printer Discovery with Mobility Print - Updated KB - updated to include a special note about port 53.
• ‘Hold for Authentication’ Error in Mac Print Queue - Updated KB - updated to include notes on the different scenarios that can happen both with Mobility Print, and without Mobility Print.
• How to deploy PaperCut Application Server with SAML single sign-on - Updated KB - added a note on adding the IPv6 loopback address to the whitelist if you’re finding things aren’t working.

July 2018

• Unauthenticated Printing - New KB - includes how-to video on how to handle different scenarios with Unauthenticated Printing.
• Considerations before allowing users to Change Print Job Settings at the MFD - New KB - things to keep in mind when looking at the ‘Change Print Job Settings’ feature.
• Change Print Job Settings: Known Issues, Caveats, and Limitations - New KB - Known issues / limitations of the Change Print Job Settings feature.
• Best Practice when Migrating Domains - New KB - information on how to tackle a domain migration.
• Automatically set up the PaperCut TCP/IP Port - New KB - setting up the PaperCut Port automatically on Print Servers.
• What is the Manager Mode Popup? - Updated KB - updated with license clarification for Manager mode.
• How to Enable Debug in the Site Server - Updated KB - re-written with extra detail.
• Chromebook Kiosk Mode - Updated KB - updated with a potential workaround in specific circumstances.
• Can I install PaperCut on a Domain Controller? - Updated KB - additional details added with references to TechNet and from previous customer experiences.
• [LEGACY] Adding PaperCut as a certificate Trusted Publisher for the PaperCut Global PostScript driver. - Updated KB - marked as legacy since this should no longer be needed after 17.0.3.
• PaperCut Global Driver Installation - Updated KB - article re-write with updated steps and screenshots.
• “The specified port cannot be added” - Updated KB - includes how-to video and updated information on the error.
• Support End-of-life Policy - Updated KB - updated with End-of-life announcement for PaperCut client support on 32 bit operating systems.
• Hide Document Names on Windows Printers - Updated KB - article re-write and includes how-to video on hiding document names.
• Applying For A License Exception - Updated KB - updated with more specific requirements about the letter and executive report required to qualify.
• Supported Printers, Special considerations with Windows Type 4 print drivers, Disabling Advanced Printing Features- Updated KB - updated to include notes on the Change Print Job Settings feature.
• Common Site Server Questions - Updated KB - updated with notes about site server behavior with the Change Print Job Settings feature, as well as a note about how Site Servers handle authentication with ID/PIN.
• Attempted to be Unpaused - Updated KB - updated with additional information.
• Implementing LPD/LPR on Windows with PaperCut - Updated KB - article re-write with additional scenarios and more information.

June 2018

• Print Scripting with Job Ticketing - New KB - includes some handy script examples to help point users towards the Job Ticketing system rather than sending large jobs through regular printers.
• What is the Manager Mode Popup? - New KB - for all your questions about the ‘Manager mode’ popup in the User Client.
• Purchasing a new printer for use with PaperCut - Updated KB - updated with more up to date information on what to look for when purchasing new printers to use with PaperCut.
• How to run Print Release Station on a Mac - Updated KB - includes how-to video on setting up the Mac release station.
• Virtual Queue Issues - Updated KB - updated screenshots and information on troubleshooting virtual queues.
• Deleting Users from PaperCut NG or PaperCut MF - Updated KB - includes how-to video on the best methods to delete users from PaperCut.
• Exceeding the license limit (user count exceeded) - Updated KB - includes how-to video on how to tackle ‘License Exceeded’ issues.
• General Data Protection Regulation (GDPR) - Updated KB - now includes the latest (June) version of the GDPR compliance guide.
• Diagnosing printer toner and other SNMP problems - Updated KB - article refreshed with updated information and additional troubleshooting tips.

May 2018

• Sent to Printer - New KB - what to look for if you’re seeing print jobs stuck in the ‘Sent to Printer’ status in the Windows print queue.
• SonicWall with Content Filter Service - New KB - things to look out for when using SonicWall's content filtering service - and a new feature in 18.1.3 to enable you to continue using it with PaperCut.
• Why am I prevented from installing PaperCut and what can I do about it? - New KB - what to do if you come across this Microsoft message when installing PaperCut (the full installation).
• SHA1 error message on Konica Minolta - New KB - How to handle error messages at the panel of your Konica Minolta devices which complain about a “SHA1 certificate”. This also may apply if you’re seeing errors at the panel which don’t contain any text at all, as some device firmware revisions don’t contain the relevant warning text to display.
• Firewall Configuration - Ports Used by PaperCut NG and PaperCut MF - Updated KB - added ‘endpoint’ URLs for Mobility Print / Job Ticketing (for auto updates) and also updated Ricoh port information.

April 2018

• High Availability - New KB - what to think about when you’re looking to include HA with your PaperCut setup.
• Windows Connection Limit - New KB - what to keep in mind if you’re running your print server on a good ol’ Workstation OS.
• Disabling Advanced Printing Features - Updated KB - article refresh.
• How to set up the Payment Gateway Module - Updated KB - now includes a link to the most up to date gateway-specific manuals.
• Support for BioStore Biometric Hardware - Updated KB - updated information on Biostore Hardware.
• Upgrading PaperCut MF & NG (upgrade procedure) - Updated KB - Includes how-to video on the upgrade procedure for NG and MF.
• Applying For A License Exception - Updated KB - updated with a note to include the Executive Summary Report in applications to the ASC.
• Removing the currency symbols - Updated KB - article re-write to clarify and update steps.
• Google Cloud Print Common Questions - Updated KB - added a question about sync’ing users from G-Suite.
• Windows Print Queue Configuration - Updated KB - article re-write, clarifying best practices when setting up a Print Queue with PaperCut on Windows.
• PaperCut’s Upgrade Policy - Updated KB - updated to include details of PUA impact on subscription-based product components - like Scan to Cloud.
• Support End-of-life Policy - Updated KB - added EOL announcement for iOption support on older KM devices.
• ‘Hold for Authentication’ Error in Mac Print Queue - Updated KB - added clarification on the difference when seeing this when using Mobility Print vs when not using Mobility Print.
• Diagnosing printer toner and other SNMP problems - Updated KB - added a note about the Toner status returned from Sharp devices when ‘Near end of life’.
• Duplicate Printers - Updated KB - updated to include both the non-Mobility Print and with-Mobility Print scenarios.

March 2018

• Mobility Print Pre-Installation Considerations - New KB - what to check before implementing Mobility Print.
• Do I need a User License Exception? - New KB - detailed walk through of how to determine whether a license exception is needed or not.
• Troubleshooting how to Restrict Printer Access per Subnet - New KB - what to check when subnet filtering and Mobility Print isn’t working correctly.
• Network Load Balancing - New KB - what to consider when looking at load balancing e.g. Print Servers.
• Can I install PaperCut on a Domain Controller? - New KB - what to keep in mind when thinking of installing PaperCut on your DC.
• Mobility Print Deployment Options - New KB - looking at setting up Mobility with multiple domains, or a single domain with multiple subnets, or a co-working setup? This new article has the answers.
• HITRUST - New KB - new information on PaperCut and the Health Information Trust Alliance.
• Applying For A License Exception - Updated KB - clarified exactly what’s needed when applying for a license exception, and what to check prior to applying.
• Professional Services Guide - services offered by resellers - Updated KB - updated the professional services guide to version 8.
• Top Tips for using the Public Web Services API - Updated KB - added a tip regarding XML element names being case sensitive.
• Special considerations with Windows Type 4 print drivers - Updated KB - includes updated information on using Type 4 drivers.
• PaperCut Security Whitepaper - Updated KB - now includes the latest (March) version of the security white paper.
• What is the difference between PaperCut NG and PaperCut MF - Updated KB - updated with Job Ticketing information.
• Partially clearing out the log data and Errors when running db-tools - Updated KB - updated with memory changes that can be made when attempting to clear log data from the DB.

February 2018

• Troubleshooting Printer Discovery with Mobility Print - New KB - what to look at if you can’t find your Mobility Print printers!
• Mobility Print DNS Record Examples - New KB - a few working examples of what Mobility Print DNS records look like, when everything is working.
• Mobility Print Jobs Disappearing - New KB - what to do if you’re using Mobility Print, but print jobs are going ‘missing’.
• Mobility Print Architecture - New KB - prescribes the best setup method depending on how the network is structured.
• Multiple Mobility Print Servers with Windows DNS - New KB - Description of how to set up multiple Mobility Print Servers, with DNS examples.
• Set up Mobility Print DNS records on a MacOS Server - New KB - Description of how to set up the DNS records on a MacOS server.
• Comprehensive guide to end-to-end print security - New KB - all about securing jobs in transit, and how to avoid snooping eyes!
• Using Wireshark to validate print traffic encryption - New KB - how to make sure your print traffic is being encrypted.
• How to collect Payment Gateway logs - New KB - describes how to collect Payment Gateway logs if customers are running into issues.
• How to add the PaperCut system account to a Mac folder’s Sharing & Permissions List - New KB - how to add the PaperCut system account to permissions, for things like shared account file sync’ing.
• Installing an IPPS printer in Windows - New KB - how to install and IPPS printer in Windows to enable end to end encryption.
• How do I collect my Mobility Print logs - Updated KB - added Linux and Mac paths to the log files.
• Comparing Device Meters Counts to PaperCut Logs - Updated KB - Added more detail to the scenarios which can result in differences between device page counts and PaperCut page counts.
• Download past/old PaperCut NG versions - Updated KB - now includes the 17.4.4 download links for NG.
• Support End-of-life Policy - Updated KB - announcing the end of life for MF and NG version 15 (end of Dec 2018 for Premium Support Customers).

January 2018

• How To View Shared Account Access - New KB - describes a number of ways to show who has access to which Shared Accounts in PaperCut.
• How to Automate Google Cloud Print Printer Sharing - New KB - Automating the ‘Google’ part of sharing GCP printers - how to automate the sharing of printers using Google Apps Manager.
• When Paper Cut Published Google Cloud Print Printers Show as Offline - New KB - what to check if you’re seeing your GCP printers showing as ‘offline’.
• PaperCut’s Privacy Policy - Updated KB - now includes a note about GDPR rules (Europe’s General Data Protection Rules).
• PaperCut Security Whitepaper - Updated KB - latest version of the white paper uploaded (Jan 9th).
• Not For Resale License (NFR) - Updated KB - added a note that 2 x Job ticketing rooms are included in the NFR license.
• Known Issues with Google Cloud Print Integration - Updated KB - added a note about the email from Google going out to customers to check their printer certificates.
• General Data Protection Regulation (GDPR) - Updated KB - updated with the latest (29th Jan) version of the GDPR compliance guide.
• How to reset your Google Cloud Print integration - Updated KB - updated text to clarify the reset process for GCP.

December 2017

• Monitoring PaperCut NG or MF System Health using Zabbix - New KB - describing how to set up full system health monitoring with Zabbix.
• Deploying Google Cloud Print: Setup, Tips, Tricks, and Best Practices - New KB - best practices for deploying GCP.
• How to Troubleshoot Escrow Issues on Devices - New KB - troubleshooting escrow scenarios when using PaperCut MF.
• User Interface Issues with IE - New KB - notes for some behaviors found when using IE with PaperCut.
• Support End-of-life Policy - Updated KB - Added note about 32-bit and Win 2008 platforms going end of life from end of March 2018.
• PaperCut Security Whitepaper - Updated KB - Updated with latest (December) version of the white paper.
• Getting Started Guides for IT and network managers - Updated KB - updated the guides to the latest November 2017 versions.
• I am running Windows Server 2008 (pre R2) and jobs are logging under the wrong user, Windows 2008 Authentication Issue and PaperCut on 64-bit (x64) platforms - Updated KBs - updated with notes about Win 2008 (pre R2) and 32-bit platforms in general not being supported after March 2018.
• How to Setup a Null Printer on Mac OS X and How to Setup a Nul Port on Windows - Updated KB - updated to clarify behavior of a virtual queue when the Print Provider stops running.
• Block release of print jobs to printers in error with hardware check enabled - Updated KB - updated to include a note on configuring PaperCut to use SNMP to check for hardware errors on a printer, which can speed up responsiveness.
• Client pre authentication on Linux, macOS and Windows - Updated KB - clarified setup recommendations, and also that there should not be spaces in the file path.
• Applying user filters based on group membership - Updated KB - updated the ‘group based control’ scenario.
• Supported Printers - Updated KB - updated with a note on a fix for CUPS systems using Xerox drivers which weren’t updating serial/toner info.
• How do I collect my Mobility Print logs - Updated KB - updated with information on log collecting for Mobility Print.
• Automated Application Deployment - Updated KB - updated with a note about automating Site Server installations.
• 3rd party integration & 3rd party providers - Updated KB - added a link to MyPC.
• Installing PaperCut on Windows Server Core - Updated KB - clarified process for installing on Windows Server Core.
• PaperCut on multiple servers - Updated KB - updated wording on multiple server use.
• Top Tips for using the Public Web Services API - Updated KB - added a link to a helpful blog post on XML RPC.
• Comparing Device Meters Counts to PaperCut Logs - Updated KB - added a note about some devices counting double ‘clicks’ for large pages printed.
• I want to hide document names on Windows printer queues - Updated KB - changed the order so that the in-built document name hiding of Win 2012 is listed first.
• Showing or forgetting the most recently used Shared Accounts - Updated KB - added animated gifs to help the setup steps guide.

November 2017

• When the iPrint client throws canceled job notifications for successful print jobs - New KB - describes how to avoid confusing ‘job cancelled’ messages when using iPrint with Virtual Queues.
• Not For Resale License (NFR) - Updated KB - Clarified that the NFR license contains licensing for 100 users.
• Paper Size Tolerance - Updated KB - added a tip with an example setting applying to printing from iOS in different applications.
• Case Study - Custom User Sync Integration - Updated KB - included a tip for removing diacritic marks from usernames.
• Support End-of-life Policy - Updated KB - Updated with the 13 November 2017 - End-of-life announcement, including older Database, Server OS and Workstation OS versions going end of life on 1 February 2018.
• 3rd party integration & 3rd party providers - Updated KB - added Paytec’s ‘Exporter’ to the list.
• Attempted to be Unpaused - Updated KB - revamp of the ‘A print job was attempted to be unpaused’… message scenarios.
• How to Remotely Capture Embedded Logs - Updated KB - clarified specific versions of the embedded which support remote capture.

October 2017

• How to deploy PaperCut Application Server with SAML single sign-on - New KB - detailed KB on setting up PaperCut with SAML Single Sign On, including screenshots.
• Repeated Print Script Pop-ups - New KB - how to tackle re-occuring popups in some circumstances, when using print scripting.
• Differences in PaperCut MF/NG installations - New KB - differences in the Education, Small/Medium Enterprise (SME) and Professional (Client Billing) configurations when installing PaperCut.
• Improve slow network printing with data compression - Updated KB - includes Ricoh and Kyocera in the supported print models.
• PaperCut free license - Updated KB - clarified the support levels available for the free license version of PaperCut NG.
• Web Single Sign-on Problems and Diagnosis - Updated KB - updated to include troubleshooting when the App Server service is running as a domain account.
• Top Tips for using the Public Web Services API - Updated KB - added updated notes about getTaskStatus()
• CSRF validation error - Updated KB - updated to include a note about a JRE bug that occurs when the hostname contains an underscore.
• PaperCut Technical Specification - Updated KB - updated to clarify minimum mac OS server versions.

September 2017

• Synchronizing Users and Groups with Azure AD - New KB - how to sync PaperCut with Azure AD, through secure LDAP. Includes how-to video.
• Email to Print Gmail blocked sign-in attempt problem - New KB - how to get email to print working if gmail is blocking the PaperCut server login attempts.
• CSRF validation error - New KB - Notes on the improved header checks included with version 17.3 and above.
• Health monitoring using PRTG and PaperCut templates - Updated KB - Updated to mention support of HTTPS urls when using Health Monitoring and the templates.
• Deleting Users from PaperCut NG or PaperCut MF - Updated KB - updated to include notes on the feature in 17.3 allowing you to preview users that will be deleted from PaperCut on a destructive sync.
• Why Is My User Client Running Slowly? - Updated KB - updated with information on the 17.3 feature that should get clients connecting to the server faster, following the machine going into a sleep state and then being woken up. Also notes have been added around the IP address and server address entries and the connection behavior.
• Ricoh Smart Operation Panel Common Questions - Updated KB - updates and clarifications on the Ricoh SmartSDK devices FAQ.
• Common Questions about Card Readers - Updated KB - updated to include notes on 17.3 features including allowing users to self-associate with a PIN instead of their network password, and how to sync PINs with your user directory service.
• Co-Branding PaperCut - Updated KB - updated to include notes on 17.3 changes to allow customization of report headers through the interface.
• Google Cloud Print Common Questions and Firewall Configuration - Ports Used by PaperCut NG and PaperCut MF - Updated KBs - updated to include notes on the ability to use GCP with a non-inline / non-transparent proxies with 17.3 and later.
• Increasing the Memory Available to PaperCut NG and PaperCut MF - Updated KB - updated to include template changes with 17.3 to make creating the custom setting files easier. Also notes added around memory usage with PaperCut and best practices.
• Times are Reported Incorrectly in PaperCut NG or PaperCut MF - Updated KB - updated to include template changes with 17.3 to make creating the custom setting files easier.
• Problem Starting the PaperCut Application Server on Windows - Updated KB - clarifications around memory allocation issues when starting the PaperCut App Server service.
• Common Security Questions - Updated KB - updated to include notes on check-for-updates security now using HTTPS from 17.2.3, CSRF attacks with information on the 17.3 update, and HTML error page security from version 17.3.
• Which Version of Java Do I Need Installed? - Updated KB - clarifications on how PaperCut uses Java on the server and clients.
• Regular Expressions for Card Numbers - Updated KB - updated to reference Java 8 docs from Oracle on regular expressions.
• Using WebAuth with PaperCut and Running PaperCut NG on port 80 (or another port) - Updated KBs - updated host header information when using CSRF checks in 17.3 and later.
• Report FAQs - Updated KB - updated to include a tip on how to get card numbers to show up in ‘User details’ type of reports.
• Top Tips for using the Public Web Services API - Updated KB - included a note about the security penalty of using the admin password as an auth token.
• Using Common Scripts - Updated KB - updated to include a new how-to video on using common print scripts.
• What is the Advanced Client? - Updated KB - updated screenshots of the standard vs advanced clients.
• Questions about the Payment Gateway - Updated KB - updated to include note about TLS v1.2 support for Payment Gateways.
• How to Enable Debug in the Application Server and Using the Snapshots to Gather Information from PaperCut NG and PaperCut MF - Updated KBs - updated with 17.3 changes to uploading diagnostic files and snapshots to support.

August 2017

• Can’t Publish Print Queues to Google Cloud Print - New KB - what to do if you come across the ‘Unable to publish printer to Google Cloud Print because the printer’s details could not be obtained’ message when publishing printers to Google Cloud Print.
• Displaying a One Off Popup using Advanced Scripting - New KB - including a how-to video on generating a one-time popup using the PaperCut client - handy for notifying users of scheduled maintenance windows or network outages.
• Top Tips for using the Public Web Services API - New KB - handy tips on how to get up and running and using the PaperCut Web Services API.
• Using PaperCut’s LPD Service to Archive All Print Jobs - New KB - describes how to archive print jobs even when they’re not finally printed. Also includes a how-to video.
• Strange Additions to Document Names (and How to Fix Them) - Updated KB - added background and info on the oddities of document names when they don’t correspond to the original document name - for example ‘remote downlevel document’
• Logging into the User Web Tools as an Admin doesn’t always work - Updated KB - included the how-to video on how to log into the web interface.
• Common Security Questions - Updated KB - updated the ‘Is PaperCut certified under security standard XYZ?’ answer with more information.
• Tracking jobs printed from a Fiery using PaperCut - Updated KB - added a release notes section, detailing the changes in the latest fiery script executable.
• Example JavaScript For Customization of the User Web Interface - Updated KB - includes notes on some changes resulting from the 17.2 user interface changes.
• Not For Resale License (NFR) - Updated KB - updated to reflect change from 100 to 200 users included in the NFR.
• Exceeding the license limit (user count exceeded) - Updated KB - now includes how-to video on how to delete users through user/group sync.
• Running PaperCut On An External Database - Updated KB - now includes possible reasons for wanting to use an external DB.

July 2017

• Mobility Print Known Issues - New KB - Known Issues page for Mobility Print solution.
• PaperCut and Citrix - New KB - FAQ on using PaperCut NG and MF with Citrix.
• Installing PaperCut into a Citrix Environment - New KB - detailed run through of what to look out for when installing PaperCut NG or MF in a Citrix environment.
• I inherited a PaperCut installation as a SysAdmin. How do I drive this thing? - New KB - aimed at helping sys admins who have just ‘inherited’ a PaperCut installation.
• Top-Up Cards - Updated KB - new how-to video added to the KB.
• How do I install the PaperCut client software? - Updated KB - new how-to video added to the KB.
• Customizing the User Web Interface, Co-branding PaperCut, Example JavaScript For Customization of the User Web Interface, How to Integrate PaperCut NG or PaperCut MF With an Intranet Site - Updated KB - updated to reflect the UI customization changes included in 17.2.
• Setup Find-Me Printing on Multiple Operating Systems, Setup Find-Me Printing with PaperCut MF - Updated KB - updated to include the find-me interface changes in 17.2.
• How do I show Shared Account Balances in the User Client - Updated KB - updated to include a refreshed User Web Page screenshot following the user web page redesign.
• PaperCut’s Privacy Policy - Updated KB - updated to include information about the EU General Data Protection Regulation (GDPR) requirements.
• Printing from Microsoft Edge Browser and other Windows 10 Store Apps - Updated KB - added a section for Windows 10 laptops and disabling render print jobs on server group policy.
• Capturing a Linux Spool File - Updated KB - includes new how-to video.
• Identity Vs Authentication Popup for PaperCut Client - Updated KB - added ‘default value’ information.
• Network Card Reader Technical Overview - Updated KB - updated to include new connection mode differences with 17.2.3.

June 2017

• Incorrect copy count with mopier mode - New KB - description of the driver setting ‘Mopier mode’ and the impact on page counts.
• Importing/Exporting Card Numbers / Identity Numbers - Updated KB - new how-to video added to the KB.
• Applying the New User UI Refresh - New KB - applying or disabling the new User web page look and feel with version 17.2 and above.
• Using a domain administrator service account (Windows) - Updated KB - updated steps to run the PaperCut App Server service as a domain admin account.
• Supported Printers - Updated KB - Updated with notes about fixes for KPDL and Bizhub 226 fixes.
• Resetting the Admin Password - Updated KB - added ‘Mac’ reset steps.
• Adding a new printer on a Mac - Updated KB - updated with steps to auto-enable printers on a mac since version 17.0.
• SSL with PaperCut and Keystore Explorer - Updated KB - new set of how-to videos added to the KB, walking through the SSL process with Keystore Explorer.
• Working with network printers - Updated KB - new how-to video added to the KB.
• Installing / Applying the supplied license file - Updated KB - new how-to video added to the KB.
• Deleting users from PaperCut - Updated KB - new how-to video added to the KB.
• How to Enable Debug in the Print Provider - Updated KB - new how-to video added to the KB.
• How to Enable Debug in the Application Serve - Updated KB - new how-to video added to the KB.
• Common Questions about Integrated Scanning - Updated KB - updated with a note about SMB1 vulnerability concerns.
• Adding aliases for usernames - Updated KB - new how-to video added to the KB.

May 2017

• How to Remotely Capture Embedded Logs and updated Debug Logs from Ricoh- New KB - Remotely Capturing Embedded log files (currently only Ricoh SDK/J).
• Printing from Microsoft Edge Browser and other Windows Applications - New KB - How to resolve issues when printing from Windows Edge or other Windows Applications (a.k.a. Windows ‘Metro’ applications) with Windows 10.
• What impact does running only SNMPv3 have? -Udpated KB - Updated with a note that Printers in Error will not work with SNMPv3.
• How to Migrate from Presto to Mobility Print - Updated KB - Added a note about removing old Presto DNS entries.
• Accounting Autoload Command, Common issues with Novell OES iPrint - Updated KBs -Removed references to 32bit Novell OES offering.
• Calling server-command from a remote system, Diagnosing printer toner and other SNMP problems, Case Study - Custom User Sync Integration, Running the PaperCut Pay Station Software on 64-bit Windows, PaperCut on 64-bit (x64) platforms, PaperCut Technical Specification, PaperCut on Linux errors with Java heap space - Updated KBs - Removed references to 32bit Linux offering / Updated to show that 32 bit Linux is no longer offered.
• SSL Cipher Configuration - removing weak ciphers - Updated KB - Included info for 17.1 release - the ordering of the preferred Ciphers in use.
• How to Enable Debug in the Application Server - Updated KB - Added advanced tip on how to enable debug if you don’t have access to the Admin console.
• PaperCut Security Whitepaper - Update KB - Updated with the latest version of the Security White Paper.
• Supported Printers - Updated KB - Updated with latest fixes in 17.1 release.
• How to ignore a user in PaperCut - Updated KB - Updated with info about the trailing comma in the ignore user config key.
• An Example Scenario for Web Print Scaling, Migrating PaperCut to a New Server - when using external database, Migrating PaperCut to a New Server, Common Issues/Questions with Web Print - Updated KBs - Group of updated KBs referring to the preference for using xpdf for Web Print vs the fully fledged Adobe product.
• Integrating PaperCut with coworking space management software - Updated KB - Added a note about resetting the user balance after accounting is completed.
• Running PaperCut NG on port 80 (or another port), Forcing use of HTTPS/SSL only, Common Security Questions - Updated KBs - Added a note on HSTS availability and other security related changes with 17.1.
• Setting a custom watermark position on PCL5 documents, Watermarking Limitations, PCL5 Watermarking - Updated KBs - Updated with latest 17.1 Watermark feature information.
• Setup Find-Me Printing on Multiple Operating Systems - Updated KB - Updated with new 17.1 feature information.
• Resetting the Admin Password - Updated KB - New how-to video added to the KB.
• Translating PaperCut into languages other than English - Updated KB - Refreshed Translation information for different languages within PaperCut.
• Why is my username saved? - Updated KB - Clarification on the types of file names and locations used when saving identity / authentication information through the PaperCut client.
• Creating PaperCut Administrators - Updated KB - New how-to video added to the KB.
• How do I install the PaperCut client software? - Updated KB - New how-to video added to the KB.
• Common Global Print Driver Questions - Updated KB - New how-to video added to the KB.
• Fast Release Card Reader Terminal Network Protocol - Updated KB - Added default port settings for common Fast Release Card Reader setups.
• How do I Log in? - Updated KB - New how-to video on how to log into PaperCut.

April 2017

• How to Migrate from Presto to Mobility Print - New KB - Migrating from Presto over to the new Mobility Print Solution.
• How Do I Migrate from Bear Solutions to PaperCut - New KB - How to migrate from ‘Bear Solutions’ to PaperCut.
• How to set up a Free Copy button - Updated KB - Clarified which devices support the guest access button.
• Supported Printers - Updated KB - Added a note about a fix for the Riso ‘FW5230 PostScript driver’.
• Debugging Problems with SNMP Hardware Checking - Updated KB - included a note about Sharp’s ‘Maintenance Flag’ when using hardware checking.
• Known Issues with Xerox Secure Access EIP 1.5+ Embedded App (PaperCut MF) - Updated KB - Included notes on ‘Versalink’ and progress notes on outstanding issues and fixed issues with Xerox.
• Firewall Configuration - Ports used by PaperCut - Updated KB - Included Firewall ports needed to use Mobility Print.
• How to Enable Debug Logging - Updated KB - Included links to show how to enable debug logging for Mobility Print.
• Upgrading PaperCut MF & NG (upgrade procedure) - Updated KB - Added a note to take a look at the Server Sizing guide before upgrading.

March 2017

• PaperCut Security Whitepaper - New KB - PaperCut’s new Security White Paper.
• Integrating PaperCut with coworking space management software - New KB - some handy notes on integrating PaperCut when managing a co-working space.
• How to set up a Free Copy button - New KB - setting up ‘guest access’ to allow for free copying on devices.
• Getting Started Guides for IT and network managers - New KB - new set of ‘Getting started’ guides for IT managers, across Schools and Universities, Business and Professional areas.
• How to Migrate from Project Banksia to Mobility Print - New KB - migrating from Project Banksia to Mobility Print.
• How to Migrate from Google Cloud Print to Mobility Print - New KB - description of what to do if you were using Google Cloud printing method, and looking to use Mobility Print instead.
• How to Migrate from iOS printing with a Mac Server to Mobility Print - New KB - description of what to do if you were using the old iOS printing method, and looking to use Mobility Print instead.
• How do I collect my Mobility Print logs - New KB - collecting Mobility Print logs.
• Authentication Failed error when sending email notifications via Google - New KB - troubleshooting failures when using Google for sending email notifications through PaperCut.
• Supported Printers - Updated KB - included March updates in the Printer support notes.
• Database Tuning (Advanced Topic) - Updated KB - updated with additional tuning notes.
• Common Security Questions - Updated KB - added a link to the new PaperCut Security White Paper.
• Tell me about PaperCut’s security - Updated KB - added links to the new PaperCut Security White Paper.
• Download past/old PaperCut NG versions - Updated KB - added links to the last 16.4 NG download packages.
• Using the Snapshot button to gather information from Papercut - Updated KB - includes information on using the ‘snapshot’ button when gathering debug logs.
• Block release of print jobs to printers in error with hardware check enabled - Updated KB - updated the Error Mappings table.
• Collecting Application Server Garbage Collection logs - Updated KB - updated to clarify that GC logs are now collected by default.
• Implementing PaperCut in a school environment - Updated KB - link updates.

February 2017

• Support End-of-life Policy - Updated KB - clarified end of life support for PaperCut on Linux 32-bit platforms.
• Reseller Billing Details - Updated KB - clarified that resellers can chat to their ASC to make a change.
• Adding a new printer on a Mac - Updated KB - confirmed which macOS versions this applies to.

January 2017

• Run a PaperCut NG or MF Release Station from a Raspberry Pi - Updated KB - updated with latest setup instructions.

December 2016

• Block release of print jobs to printers in error with hardware check enabled - New KB describing the setup required when using hardware checking and configuring PaperCut to block release of jobs to printers in error.
• Batch User Import/Update Example .tsv files - Updated KB - updated with a how-to video on how to import internal users into PaperCut when you’re not using a directory-connected environment.
• How to ignore a user in PaperCut - Updated KB - updated with information about adding further keys when going over 1000 characters, and a note about regular expressions.
• Support End-of-life Policy - Updated KB - updated with end of life dates for Mac 10.9 on the server, Linux 32 bit platforms and Internet Explorer 10.
• Running PaperCut on Linux - Updated KB - updated with a how-to video walk-through of installing PaperCut on Linux.

November 2016

• Common Questions about Integrated Scanning - Updated KB on integrated scanning. Addition of the question “Can I scan jobs to a subfolder of user’s home directory?”
• Report FAQs - Updated KB - addition of a new how-to video showing customers how to run reports, with some tips and tricks!
• Known Issues with Google Cloud Print Integration - Updated KB - corrected instructions around the ‘system.network-address.user-facing’ config key.
• Adding a new printer on a Mac - Updated KB - addition of a new how-to video showing customers how to set up PaperCut and add printers on a Mac.

October 2016

• Health monitoring using PRTG and PaperCut templates - New KB on speeding through the PRTG setup for health monitoring using pre-defined templates.
• Supported Printers - Updated KB with a note about improved multi-copy page count on PCL6 printers for Konica Minolta.
• Co-branding PaperCut - Updated KB on co-branding/styling the PaperCut interface.

September 2016

• macOS 10.12 (Sierra) Known Issues - New KB with notes on anyone upgrading to the latest version of macOS.
• Importing users from multiple domains - Updated KB with Custom User Sync Integration example links added.
• Implementation guide for IT and network managers - Updated KB with a new link to the NG Implementation Guide.
• Displaying older print logs - Updated KB with details of the config key to configure the default number of days displayed.
• Embedded Platform Timeout Settings - Updated KB with newer Lexmark timeout setting information.

August 2016

• Fixing encoding problems/unintelligible characters appearing in PaperCut LPD job queue - New KB describing a fix for encoding issues when using the LPD service.
• An Example Scenario for Web Print Scaling - New KB outlining an example of when to use the new Web Print Scaling feature with 16.2.
• Legacy Ciphers in PaperCut - New KB with a description of the changes made with 16.2, and some workarounds for older devices supporting only older ciphers.
• Common Site Server Questions - Updated KB with clarification around what actions can and cannot be automated for a Site Server install/update.
• How to set up the Payment Gateway Module and Upgrading PaperCut MF & NG (upgrade procedure) - Updated KB articles with download links for older (pre 16.2) installs, following the update included in 16.2.
• Ricoh Smart Operation Panel Common Questions - Updated KB to include latest info / tour page information on the new SOP devices.
• Copiers & Devices Connecting to the Wrong IP Address - Updated KB to correct the configuration option name in the server.properties file.
• Common iOS Printing Questions - Updated KB with troubleshooting for the ‘offline printer’ issue.
• Database Schema Diagrams - Updated KB to include past schema revision dates and mapping them to PaperCut build versions.
• Importing/Exporting Card Numbers / Identity Numbers - Updated KB to include how to export Card IDs.

July 2016

• How can I find a user by their card number and erase it? - Updated to include the ‘batch’ import option.
• Common iOS Printing Questions - Updated to include the iOS Printing how-to video for new customers.
• Case Study - Custom User Sync Integration - Updated with a sample Python script that shows a simple implementation for both custom user sync and custom authentication.
• SSL with PaperCut and Keystore Explorer - New KB article describing the creation/update of SSL certificates for PaperCut with the graphical ‘Keystore Explorer’ utility.
• Simple Health Monitoring using Zabbix - New KB article describing how to set up Simple Health Monitoring with the Zabbix Monitoring Tool.

June 2016

• Firewall Configuration - Ports used by PaperCut - Updated with ‘Brother’ firewall ports.
• Print queue set up on Windows - forgotten task! - Updated to include a note about the recent Microsoft patch which allows customers to remove Creator/Owner permissions from print queues on Windows 2012 and Windows 2012 R2.
• How to Setup a Nul Port on Windows - Updated with more context on nul port use on Windows.
• How to Setup a Null Printer on Mac OS X - New KB article showing how to set up the equivalent of a nul port on a Mac.
• The “root wheel” Issue: Fixing a Broken Mac OS X Print Provider - New KB article discussing troubleshooting steps for permissions issues on a Mac Print Provider install.
• How to Enable Debug in the Site Server - New KB article showing how Debug mode is configured on Site Servers.
• Is Cross-Server Redirection Possible Without Local Administrator Rights? - New KB article mentioning a possible alternative to configuring cross server redirection service accounts without admin rights.
• How to reset your Google Cloud Print integration - New KB article describing how to change the account that is being used to connect to Google.
• 3rd party integration & 3rd party providers - Updated with information about the Nexudus Coworking software.
• How to run Print Release Station on a Mac - New KB article on setting up a release station on a Mac.
• Importing User’s home folder from non-standard fields in Active Directory - New KB article showing how to import Users’ home directory information from non-standard fields in AD (primarily for integrated scanning).
• Example .tsv (tab separated values) files for the batch-user import/update tools. - Updated to include the location of the example files in the product installation directory.
• Improve slow network printing with data compression - How to enable job compression with PaperCut (currently Ricoh printers).
• Backing up PaperCut data - Article overhaul to include updated information.
• Custom Reporting by Example: A Crystal Reports How-To - Updated article now with the embedded how-to video showing how it’s all done.

May 2016

• Release Station FAQ - Updated with clarification about security when using port 9191.
• Sending Log Data to Another Location - New article discussion how to send log data to another location - for example a centralized enterprise logging service such as syslog.
• 3rd party integration & 3rd party providers - Updated with new integrations and other minor updates.
• PaperCut free license - Updated to clarify behavior of the free license with release stations and advanced clients.
• Ricoh Smart Operation Panel Common Questions - New article discussing common questions about the new Ricoh Smart Op panel functionality.
• How to monitor print system health with PaperCut - New article with an overview of system monitoring, and how to monitor PaperCut’s health with 16.1.
• Simple Health Monitoring using PRTG - New article with a simple walkthrough of setting up PRTG to monitor PaperCut.
• Advanced Health Monitoring using PRTG - New article walking through some more advanced monitoring tricks with PRTG.
• Supported Third Party Monitoring Tools - New article listing the supported 3rd party monitoring tools.
• PaperCut Early Access Program - New article describing the Early Access Program for PaperCut.
• Common Questions about Integrated Scanning - Updated with a new “I have devices connected to Site Servers, will it work?” question and answer.
• Run a PaperCut NG or MF Release Station from a Raspberry Pi - New article describing how to get a PaperCut release station up and running on a Raspberry Pi!

April 2016

• Example JavaScript For Customization of the User Web Tools Interface - Updated with a fix to the ‘Hiding a navigation menu’ section of the JavaScript snippet.
• How/where are the “internal user” passwords stored? - Updated with information about the new hash method (BCrypt) used for Internal user Passwords. Also updated Security Page and Security FAQ.
• Applying for a License Exception - Updated to include information about applying for PaperCut MF exceptions and the contact addresses.
• Diagnosing printer toner and other SNMP problems - Updated to include information on the new printer.snmp.community config key included in version 16.0 (build 35320) or later, when changing community names for toner and other SNMP information.

March 2016

• Branch Office Direct Printing Considerations - New KB Article discussing Microsoft’s ‘Branch Office Direct Printing’ feature, from a PaperCut point of view.
• Support End-of-life Policy - Updated with End-of-Life announcements for PaperCut version 14.x
• Database Schema Diagrams - Update with the database schema for version 16.0
• Using PaperCut in Print Server Free Environments - Updated to include the benefits of the Direct Printing feature.
• PaperCut and Host-only drivers - Updated to include the benefits of the Direct Printing feature.
• Do I need a dedicated print server? - Updated to include the benefits of the Direct Printing feature.

February 2016

• Reducing the number of licensed users - new KB article that explains the policy on reducing the number of users in a PaperCut license.

January 2016

• Upgrading PaperCut (upgrade procedure) - updated with refined link for NG updates (related to the download form test on the regular download page).
• Download Past Versions of PaperCut NG - updated with new text advising that most of these old versions are now end of life. Also included the Version 15 links in preparation for version 16 coming out!
• [Legacy] - EFI PrintMe Mobile, Common iPad Printing Questions, Five tips to streamline mobile printing in a managed print environment - moved the EFI PrintMe Mobile page into Legacy mode, and updated other references to EFI PrintMe Mobile in the KB, following the announcement from EFI that “PrintMe Mobile will no longer be offered for sale as of March 31, 2016. EFI will continue supporting PrintMe Mobile until December 31, 2020 for customers with active Software Maintenance and Support Agreements.”
• Firewall Configuration - Ports used by PaperCut - updated with the ports used for the Canon embedded solution.
• Adding PaperCut as a certificate Trusted Publisher for the PaperCut Global PostScript driver - New KB created to detail how to avoid getting ‘trust’ errors when using the PaperCut Global Driver.
• Finding your largest Print Users - New KB created describing how to find the largest print users in your organization.

December 2015

• End of Life Policy - updated with End-of-life announcement for Mac OS X 10.8 (Mountain Lion) on the server.
• Firewall Ports Documentation - updated with the Canon ports required to be opened in firewall config.
• Database Schemas - updated with 15.3 database schema diagrams.
• Advanced Scripting: Conditionally Suppress the Pop-up - new KB with details on how to suppress the shared account popup through scripting, if it’s only needed in certain print scenarios.
• PaperCut Tech Specs - updated to reflect MySQL version 5.5 or higher.
• Global Print Driver Questions - updated with ‘Why do Word documents containing colored external images printed with Global Print Driver Black&White option sometimes come out in color?’.
• Enabling or Disabling ALL Printers at once with Mac OS or Linux - new KB article with details on how to enable or disable all printers at once on Mac or Linux.

November 2015

• License Exceeded - updated with a new section answering questions on why the customer may have gone over the limit of users.
• Tracking down failing print drivers - tracking down a problematic print queue driver causing a crash in the spool service or Print Provider service.
• Daily Page Limit - how to place a limit on the number of pages printed, on a daily (or monthly) basis.
• End of Life Policy - API Deprecation updates.
• CUPS Filters vs Backends - what’s the difference in behavior when using a CUPS filter vs a CUPS backend.
• iOS Print Options (Bonjour TTL Settings) - how to tweak your TTL settings for PaperCut’s bonjour advertisements.
• What Sized Servers Do I Need?? - Server sizing notes updated to highlight the fact that PaperCut uses 1/4 of the host memory available, by default.
• iOS Print Options (Black and White / Duplex settings) - what to check for if duplex/B&W printing isn’t working correctly from iOS devices.
• System Health API - covering the new System Health API use cases and example, available in 15.3.
• Large Shared Account Deployments - Advice on managing a large number of shared accounts with PaperCut.
• 3rd Party Document Management Integration - Integrated Scanning and integration with 3rd party document systems.
• Integrated Scanning FAQ - FAQ for the new Integrated Scanning solutions with 15.3.
• PaperCut’s Privacy Policy! - To include the usage data collection with 15.3

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