What's new in the KB

June 2021

• How to turn off PaperCut’s Document Processing - New KB - if you want to completely disable cloud document processing features for troubleshooting purposes.
• Large scan jobs fail - New KB - troubleshooting errors when scanning large files.
• Upgrading your Mobility Print installation to work with PaperCut NG or PaperCut MF - New KB - handy if you’ve been running Mobility Print and want to make it work with PaperCut MF/NG.
• How to uninstall the PaperCut Pocket / Hive Print Client (Edge Node and Printer) - New KB - steps on uninstalling the client software for PaperCut Pocket and Hive.
• Quick tips for troubleshooting PaperCut Pocket and PaperCut Hive - New KB - troubleshooting for administrators.
• Support End-of-life Policy - Updated KB - updated with EOL announcements for PaperCut MF and NG versions 17 and 18 (without M&S: 30th September 2021 / with M&S: 31st December 2021)
• Configuring Paper Sizes with Integrated Scanning - Updated KB - added ‘auto-size detect’ section for integrated scanning configuration.
• Print Jobs Not Being Tracked by PaperCut - Updated KB - added check that the print provider is pointing to the correct App Server.
• Troubleshooting login at devices - Updated KB - re-write on troubleshooting device logins.
• ‘Some jobs failed to print. Try again’ error message - Updated KB - added more troubleshooting tips for admins.

May 2021

• PaperCut Pocket and Hive Deployment Scenarios - New KB - a look at four different deployment scenarios with Pocket and Hive.
• How to deploy PaperCut Application Server with SAML single sign-on - Updated KB - added an example setup walk-through from the University of Kent.
• How to use a new Scan to Fax action to connect to your fax provider - Updated KB - additional FAQs and other updated details.

April 2021

• How to restart an Edge Node with PaperCut Pocket/Hive - New KB - need to restart an Edge Node for some reason? Find out how.
• Monitoring PaperCut NG or MF System Health using Zabbix - Updated KB - updated (along with a number of other documentation sources) to clarify that ‘lite’ endpoints should be used with frequent calls rather than the more expensive ‘full’ /api/health endpoint.

March 2021

• Best Practices for syncing multiple Google Cloud Directory Domains in PaperCut MF/NG - New KB - handy tips for setting up multi-domain syncing.
• HP Enhanced User Experience - New KB - a run through of the new HP experience with 21.0.
• How to use a new Scan to Fax action to connect to your fax provider - New KB - setting up your Fax provider with PaperCut MF.
• How to create a fake printer for testing with PaperCut Pocket / Hive - New KB - creating a ‘fake’ test printer for PaperCut Pocket and Hive. Save that paper!
• Set up a new computer or mobile phone - New KB - setting up a new device with PaperCut Pocket or Hive.
• User Migration Strategies to PaperCut Pocket or PaperCut Hive - New KB - how to help your users move to PaperCut Pocket and Hive.
• HP: OXPd vs Workpath - New KB - a look at the difference between HP OXPd and Workpath devices when using PaperCut Hive.
• When printing to Canon drivers, the print job owner name is SYSTEM - Updated KB - updated to include troubleshooting for PaperCut’s Connector for Microsoft Universal Print.
• Database Schema Diagrams - Updated KB - updated to include schema version 21 (shipping with PaperCut 21.0).
• Language Selection at the MFD - Updated KB - Toshiba v3 added to supported list.
• PaperCut Connector for Microsoft Universal Print - Updated KB - updated with version 21.0 information.

February 2021

• Unix PAM users are unable to log in to PaperCut NG/MF - New KB - what to check if your Unix users are unable to log into PaperCut MF or NG.
• Mobility Print quick setup guide for home printing - New KB - advice on setting up Mobility Print for home printing.

January 2021

• Maintain Additional User Attributes with JSON - New KB - extending user attributes within PaperCut to help manage users in a more customized environment.
• FAQ: Tell me about PaperCut’s clever Google Cloud Print alternative... - New KB - all about alternatives to Google Cloud Print, which reached end of life last year!
• Support End-of-life Policy - Updated KB - added end-of-life announcement for Mobility clients using Android 5 or older.

December 2020

• Use an existing trusted SSL certificate for Mobility Print - Updated KB - added a note about a possible “Printing failed. Please check your printer and try again” error when using security appliances with packet inspection.
• Comparing Mobility Print and Google Cloud Print (GCP) - Updated KB - updated the comparison table with Mobility Print with Cloud Print information, and additional links for customers.

November 2020

• Deploy Mobility Print queues to Groups - New KB - how to deploy mobility print queues to groups.
• Configure Data Integrations - New KB - automatically exporting data to 3rd party tools.
• How To Collect PaperCut Pocket and PaperCut Hive Logs - New KB - where to get your PaperCut Pocket and Hive log files.
• How to work from home with PaperCut Pocket/Hive - New KB - how to set things up when working from home with PaperCut Pocket and Hive.
• Capturing spool files for macOS, Windows, Linux, Novell - all updated with links to the new Spool file analysis Support tool!
• Managing the amount of memory used by PaperCut NG/MF - Updated KB - updated to include the new format of specifying the memory fraction in recent Java versions.

October 2020

• Open Custom Links In The Same Tab - New KB - how to create custom links in the user interface, which open in the same browser tab.
• SharpLunaAsLexmark - New KB - Note about compatibility with the recently released Sharp Luna range of Multi-Function devices.
• Known Issues when upgrading macOS and iOS - Updated KB - updated with latest Big Sur (macOS 11) compatibility notes.
• Database Schema Diagrams - Updated KB - updated with version 20 schema.

September 2020

• Accessibility and PaperCut - Updated KB - added WCAG 2.1 (Web Content Accessibility Guidelines) compliance note.
• Known Issues when upgrading macOS and iOS - Updated KB - added iOS 14 and Big Sur (macOS 11) compatibility notes.

August 2020

• Configure how long jobs are held by PaperCut NG/MF - Updated KB - Added log examples.
• Upgrading PaperCut MF & NG (update procedure) - Updated KB - Answered the age-old question, “Do I need to restart my server after upgrading PaperCut?”
• How to Setup a Nul Port on Windows - Updated KB - Added a note to mention that as of August 2020 it is now necessary to use PowerShell to create a ’nul’ port.
• Use the Windows Event Viewer to track printing events - Updated KB - Overhauled article to new steps explaining how to obtain and interpret Windows printing event logs.
• Can Mobility Print users choose a tray? - New KB - Explains how to let Mobility Print users select a bypass tray or other advanced finishing option when printing.
• Common Global Print Driver Questions - Updated KB - Top to bottom overhaul with up to date answers about the PaperCut Global PostScript driver.
• Assistive Technology not found: com.sun.java.accessibility.AccessBridge - Updated KB - Completely revamped article with relevant step by step instructions to address an error with the PaperCut Client.
• PCI Compliance for PaperCut MF/NG - Updated KB - Refreshed article with current advice about Payment Card Industry (PCI) Standards and how they relate to PaperCut.
• Common Questions about External Databases - Updated KB - Tided up article with updated links and information.
• Writing a PDL Transform – A practical walkthrough. - Updated KB - Added important driver requirement when using this feature.
• Troubleshooting PDL Transforms - Updated KB - Major rework of the article to add new information and enhance readability.
• Calling server-command from a remote system - Updated KB - Article refreshed with straightforward guidance about calling PaperCut server commands remotely.

July 2020

• Upgrading the OS of your PaperCut Server - New KB - What to keep in mind when making a major update to the OS of your PaperCut server.
• How to use PaperCut in an Epic environment - New KB - Describes how PaperCut can integrate with and complement Epic EMR.
• General Data Protection Regulation (GDPR) - Updated KB - Updated with the latest version of our GDPR Compliance Guide whitepaper.
• SSL Cipher Configuration - removing weak ciphers - Updated KB - Newly added example of recommended cipher configuration.
• Making Printers Available to All Users- Updated KB - Refreshed article and linked to newer PaperCut solutions.
• Print Logging - Updated KB - Some readability enhancements and links to more current resources.
• Installing an SSL Certificate the Easy Way - Updated KB - Various updates to make the article easier to follow and crosslinked to other handy resources.

June 2020

• Troubleshooting email issues with PaperCut NG/MF - New KB - Created to offer some guidance about what to look for when email-dependent PaperCut features like Email Notifications or Scan to Email aren’t working.
• Printer and Device IP Address Change Considerations - New KB - All about what you need to do in PaperCut if you’re changing the IP address of your printer or MFP.
• How to collect Document Processing Logs - New KB - Straightforward instructions for gathering the logs for the self-hosted Document Processing service.
• Multiple Application Server Licensing - New KB - This KB sets out to answer questions about what customers will need multiple software licenses for their PaperCut servers.
• Use an existing trusted SSL certificate for Mobility Print - Updated KB - added a new method to generate the certificates needed for Mobility Print, using KeyStore explorer.
• How to migrate your Windows Print Queues - Updated KB - added animated GIFs to show you just how easy it is to migrate your print queues to another Windows server.
• I’m a student - How do I get a refund for my failed print job? - Updated KB - revamped the student-focused article on how to recover your coinage after a failed print job.
• Common Questions about Find-Me Printing - Updated KB - completely overhauled article with clear answers about Find-Me Printing, Drivers, and the like.
• Touch-Free Secure Print Release - New KB - A new and timely article about picking up your documents from copiers without needing to touch anything- even for customers that love Find-Me Printing and Secure Print Release.
• Troubleshooting Standard AD Sync Issues - New KB - what to check for when your PaperCut server is running into trouble when pulling users from Active Directory.

May 2020

• The user client is already running - New KB - Created to help when users encounter the error “The user client is already running” when launching the PaperCut Client.
• Automatically route jobs to other printers - Updated KB - Dramatically expanded on an old article to add a how-to guide.
• Embedded Platform Timeout Settings - Updated KB - Added steps to adjust timeout settings for for Fuji Xerox ApeosPort V+ devices
• When the PaperCut Server Won’t Start - New KB - An old URL but completely new article and advice that explains the A-Z of troubleshooting when the PaperCut service fails to start up. Bookmark this page and keep it handy.
• Troubleshooting Server Resource Issues - New KB - What to check for when troubleshooting unexplainable slowness or flakiness, or when the CPU or RAM on the server running PaperCut is spiking or plateauing.
• Workarounds for excluding specific PaperCut executables from anti-virus suites - New KB - What we’ve learned about specific PaperCut executables or file paths that may need to be whitelisted from antivirus software to prevent false positives.
• Using PaperCut with EzeScan - New KB - A new article that mentions our integration with a 3rd party Document Management System, EzeScan.
• Configuring PaperCut to use a Proxy - New KB - How to set up PaperCut to work with a network proxy.
• Installing PaperCut on Windows Server Core - Updated KB - Added screenshots, gotchas, and cross-linked with additional resources in our Knowledge Base to help you set up PaperCut on Windows Server Core.
• Troubleshooting page count and color detection issues - Updated KB - with new scenarios and screenshots.
• Hide the print job owner from a Find-Me Virtual Queue using the PaperCut NG/MF LPD Service - New KB - Explains a different method using the PaperCut LPD service to obscure the owner of a print job to enhance user privacy.
• Managing access to apps on Lexmark devices with PaperCut - New KB - Now find out why some Lexmark apps have that little lock icon after installing PaperCut, and how you can grant access to end-users.
• How to enable SSL debug mode - New KB - Steps to gather logs if you are troubleshooting a problem with SSL/TLS handshakes or certificates.
• Improving Windows Print Spooler stability - Updated KB - Rewrote article to explain what steps to take to proactively improve the reliability of the Windows Print Spooler.
• Driver Isolation Mode in Windows - New KB - This content was previously on Improving Windows Print Spooler stability but has now been moved to a new home.
• Bidirectional Support in Windows - New KB - This content was also previously on Improving Windows Print Spooler stability but has now been moved to a new home. 


April 2020

• Prevent users from printing jobs via mobility to removed queue - New KB - How to prevent users from printing to a queue that is no longer deliberately published through Mobility Print.
• Changing the Mobility Server name in the client printer name - New KB - Why is the Mobility Print server name sometimes visible on user’s computers, and how to hide it.

• Fixing Print Spooler Crashes - improving print spooler stability - Updated KB -Explained when and why you would need to configure Print Driver Isolation modes, along with the how.
• Upgrading PaperCut MF & NG (upgrade procedure) - Updated KB - Big overhaul to article format and consolidated information from several related articles to create a super-KB about updating PaperCut. 

• PaperCut Web Interface Won’t Load - Updated KB - Added instruction for how to track down other applications hogging ports like 80 or 9191 on macOS and Linux operating systems. 

• Automatically generate Card/ID Numbers for users - New KB - How to automatically generate new Card/ID numbers for existing or new users and make sure they get an email. Includes a brand new video as well! 

• Print Jobs Not Paused in Hold/Release Queue or for Client Popup - Updated KB - explained why print jobs might not be paused, and what to check when this happens. 

• Detecting and Resolving Database Corruption - Updated KB -the newly revised article covers the topic of database corruption, potential causes, and how it can be avoided. This is a good article to share with customers after sharing with customers as a post-mortem following a site-down.
• Troubleshooting PaperCut’s Hardware Page Count - Updated KB - Restructured article and clarified topic. The biggest change is the explanation of the #HWCheckIgnoreErrors setting in the Print-Provider.conf file. 

• Troubleshooting Offline Site Servers - New KB - Created an article with the A-Z of troubleshooting when Site Servers are offline. 

• Print enablement & management in distributed working environments - New KB - Totally new discussion on what solutions customers can implement to continue using PaperCut to enable and manage printing as more organizations enable remote working.
• Run PaperCut Services with a Domain User Account - Updated KB - Head-to-toe rewrite of article to explain the when, why, and how of setting up PaperCut to run as a domain user or service account.
• Supported Printers - Updated KB - Added a chart to show PDL requirements for different PaperCut features for compatibility. 

• Syncing with Okta - New KB - Explains how to synchronize users from the Okta cloud identity management solution. 

• Swipe Card does not let me Login - New KB - Massive new article explaining how to troubleshoot when logging into an MFD with a card reader does not work. 

• Top-Up Cards - Updated KB - Added much more information on using Top-Up Cards with PaperCut, and incorporated step-by-step instructions. 

• Advanced Customization of the User Web Interface- Javascript examples - Updated KB - Updated article formatting and added a new to hide print job costs. 

• How do I install the PaperCut client software? - Updated KB - Now has a video showing how to install the PaperCut Client on Linux!

March 2020

• Web Print Status Messages - and what they mean - New KB - got an issue with Web Print where an error is appearing in the ‘status’ of a job? Check this new article!
• Secure your PaperCut NG/MF server - New KB - Best practices on how to secure your PaperCut server.
• How to Quickly Add or Remove Credit from Users - New KB - how to add/remove credit from a user within PaperCut.
• Configure how long jobs are held by PaperCut NG/MF - Updated KB - overhauled article with updated and refined advice on setting this!
• Tracking jobs printed from a Fiery using PaperCut - Updated KB - refreshed the article and now includes information from the readme text file too.
• Top Tips for using the PaperCut MF/NG public web services API - Updated KB - refreshed content.
• All About Page-Level Color Detection - Updated KB - article refresh with updated info and formatting.
• Common Questions about Integrated Scanning (FAQ) - Updated KB - included a question on ‘What determines the order of scan actions on the device panel?’
• Common Security Questions - Updated KB - article reformatting and revamp.

February 2020

• Migrating or Moving your PaperCut Database Server - New KB - how to migrate your database server - when using an external database.
• Integrating the PaperCut Client with a Public Kiosk solution - New KB - how to enable your app to integrate with PaperCut so that you don’t need additional authentication.
• Optimizing your database - New KB - spring cleaning, and optimizing your Derby database.
• Plan your PaperCut Site Server Migration - New KB - steps for migrating your Site Server to a different server.
• Troubleshooting Missing or Disappearing Print Jobs - New KB - how to troubleshoot those times where a print job doesn’t… print!
• Basic Authentication Access for Office 365 and G-Suite Email accounts - New KB - upcoming changes for basic email authentication, from Google and Microsoft.
• Troubleshooting jobs attributed to the wrong user or wrong owner name - New KB - what to look for when your print job has the wrong owner name.
• LDAPS / SSL-only for Microsoft Active Directory connections - New KB - Microsoft’s changes to LDAP authentication in March 2020.
• Integrating PaperCut with coworking space management software - Updated KB - article overhaul for clarity and new examples.
• Syncing with JumpCloud - Updated KB - new tutorial video from JumpCloud.
• Troubleshooting Find-Me Printing - Updated KB - article overhaul with new troubleshooting steps.
• How to Rename a Printer - Updated KB - added PowerShell script examples to help with renaming large numbers of printers.
• Administering PaperCut with PowerShell - Updated KB - rewritten and updated for .Net core.

January 2020

• Print Jobs stuck with the status of “Printing” - New KB - why do jobs get stuck with the status of ‘printing’, and what to do about it.
• How to use PaperCut in an Epic Systems environment - New KB - how printing (and PaperCut) works with Epic systems.
• A guide to easy and secure Cerner printing with PaperCut - New KB - an introduction to printing via Cerner EMR and PaperCut.
• Environmental Reports Per User - New KB - how to send individual user environmental impact summary reports, using APIs.
• Slow Connection with Windows Print Servers - New KB - a new addition to the ‘slow printing’ series, in this case when spool ports are blocked.
• Prompting for additional pages when using Integrated Scanning - New KB - how to set the default behavior for the ‘prompt for more pages’ checkbox.
• Support End-of-life Policy - Updated KB - Announcement for Windows 7, Windows Server 2008 R2, SQL Server 2008 and SQL Server 2008 R2.
• Troubleshooting the PaperCut Fiery Program - Updated KB - now includes details of the ‘Invalid Authentication Token Supplied’ error.
• Render Print Jobs on Client Computers - Updated KB - best practices for configuring the render options for print queues.
• Plan your PaperCut Server Migration - Updated KB - handy checklist when migrating your PaperCut server.
• Changing the PaperCut Server Name or IP Address - Updated KB - how to tackle changing your PaperCut server name or IP address.
• Printing from Microsoft Edge Browser and other Windows 10 Store Apps - Updated KB - troubleshooting XPS2GDI jobs.

December 2019

• Speed up Mobility Print Rendering - New KB - how to tweak DPI settings to potentially improve performance with Mobility Print.
• Providing a Date Range for Custom Reports - New KB - how to configure custom reports to ask for a date range when running the report.
• Deny Access to the Device Copy Function - New KB - how to use device scripting to deny access to to copying / color copying, based on e.g. group, hours, number of copies, and more!
• Why was this job ‘Temporarily Hidden’? - New KB - finding out why users might not see their job available for release, and what this warning message means.

November 2019

• Revoking PaperCut’s access to my Cloud Storage - New KB - how end-users can revoke PaperCut’s access to Google Drive, One Drive and other cloud storage providers.
• How do I find out if my Canon MEAP device is compatible with PaperCut Gen3+? - New KB - working out if your Canon device is compatible with PaperCut Gen3+
• Auto Paper Size & Auto Color for Integrated Scanning - New KB - find out which platforms support auto paper size and auto color options.
• Configuring LDAP Over SSL (LDAPS) - New KB - securing your LDAP connections over SSL.
• Support End-of-life Policy - Updated KB - end-of-life announcement for 32-bit Mobility Print servers, and end-of-life announcement for Mac OS X 10.12 (Sierra).
• How to Migrate from Google Cloud Print to Mobility Print - Updated KB - includes migration instructions for customers interested in Mobility Print (not linked to NG/MF).
• Resetting the Admin Password - Updated KB - now includes instructions on resetting the admin password for Mobility Print.

October 2019

• Configure Alternate Username Login - New KB - if you want to allow users to login to PaperCut NG/MF with a username other than sAMAccountName, this is a great place to start!
• Mapdb Errors in PaperCut - New KB - if you’re seeing deserialize errors on a version older than 18.3.6, check to see if this solution will work for you!
• Printers disappear after running the Windows Mobility printer installer - New KB - how to troubleshoot printers that go missing after successfully running the Mobility Print installer.
• Printing from macOS to shared Windows Server queues with LPD and SMB - New KB - great advice on how to tackle printing from macOS to a Windows queue.

September 2019

• Advanced BIND DNS Mobility record setup - New KB - think of it as the stunning sequel of A better BIND Mobility record setup, a better you, covering multiple Mobility servers and subnet filtering.
• Syncing with JumpCloud - New KB - with more people moving to the cloud, we have more questions around ‘Do you support JumpCloud?’ - this KB answers those questions.
• Known Issues when upgrading macOS - New KB - gone are the multiple different macOS pages, here’s a handy list of Known Issues that we’re aware of with macOS versions, including the up-coming Catalina.
• Windows Print Queue Configuration - Updated KB - updated with extra information about the bi-directional support settings on a print queue.

August 2019

• Working with Scripting Properties - New KB - ‘How I Learned to Stop Worrying and Use Global Properties for Everything’ - better ways to use Global Properties when using scripting!
• Upgrade a Linux Secondary Server - New KB - how to manually (or via script!) upgrade your Linux Secondary Servers.
• Different Costing for Staff - New KB - how to charge different groups (like Staff and Students) different amounts!
• Where is the “Fingerprint” of my Server? - New KB - how to find the ‘fingerprint’ of your PaperCut server.
• Finding the Print Deploy logs for Troubleshooting - New KB - how to find the Print Deploy logs used in troubleshooting.
• Custom Reporting - New KB - lots of detail on the new Jaspersoft Custom Reports solution including an example workflow.
• A better BIND Mobility record setup, a better you - New KB - how to set up Mobility with BIND DNS.
• What to know about configuring SNMP - Updated KB - article updated and multiple SNMP community string information added.
• Support End-of-life Policy - Updated KB - end of life announcement for macOS 10.11 (El Capitan)
• How to deploy PaperCut Application Server with SAML single sign-on - Updated KB - updated header information for use with Shibboleth v3.
• Firewall Ports used by NG & MF - Updated KB - added a section detailing the Print Deploy ports and endpoints.
• Producing custom reports with PaperCut - Updated KB - updated to reference the Jaspersoft custom reports feature, and renamed to capture all ‘other’ custom report solutions.
• Case Study - Custom User Sync Integration - Updated KB - article re-write on how to perform custom user sync.

July 2019

• Comparing Mobility Print and Google Cloud Print (GCP) - New KB - highlighting the differences between GCP and Mobility Print.
• How to use Jamf Pro to deploy printers on managed iOS devices (iPhones and iPads) - New KB - how to deploy printers to your iOS devices, using Jamf.
• How to use Jamf Pro to deploy printers on managed Macs - New KB - how to deploy printers to your macOS devices, using Jamf.
• Losing Held Jobs on a Linux CUPS Server - New KB - what to check if you’re missing jobs on a Linux CUPS server.
• Using PaperCut with Nexudus - New KB - setting up PaperCut with co-working space software.
• Language Selection at the Device - New KB - how to set up the new ‘language selection’ feature, along with a how-to video.
• How to Migrate from Google Cloud Print to Mobility Print - Updated KB - additional information around migrating from GCP to Mobility Print in different scenarios.
• Common Questions about Integrated Scanning - Updated KB - added info about Scan to Cloud.

June 2019

• Configuring PaperCut Mobility Print behind a Network Load Balancer - New KB - describing how to configure Mobility Print when using load balancing.
• Environments with large numbers of Direct Print Monitors - New KB - what to look for when configuring environments with thousands of Direct Print Monitors.
• Windows Print Queue Configuration - Updated KB - updated a new ‘checklist’ of queue setup & environment setup tasks. Useful for initial customer setup, and also troubleshooting baseline!
• Syncing against multiple Groups or Organizational Units - Updated KB - clarifying behavior of nested groups when selecting OUs.

May 2019

• Project Wollemi News And Activity - New KB - a new ‘news and activity’ page for Project Wollemi.
• PaperCut Cloud Services - Release History - New KB - new release notes for the PaperCut Cloud Services products.
• Job Ticketing Known Issues - New KB - documenting any known issues with the Job Ticketing feature.
• How to Uninstall the PaperCut User Client - Updated KB - updated with a how-to video on uninstalling the macOS client.
• Firewall Ports used by NG & MF - Updated KB - updated scan to cloud URLs for firewall access.
• Diagnosing printer toner and other SNMP problems - Updated KB - updated to document the new pc-print-monitor method (preferred) of diagnosing SNMP issues.
• Run a PaperCut NG or MF Release Station from a Raspberry Pi - Updated KB - updated package links for the latest 19.0.5 release of PaperCut.
• Using the Card Wizard on a Mac or Linux network - Updated KB - how to create top up cards if you’re not wanting to use the Windows Card Wizard.
• Troubleshooting Print Archiving - Updated KB - article re-write with updated information on hunting down issues with Print Archiving.

April 2019

• “Error while fetching mail - AUTHENTICATE failed” message when you’re using Email to Print - New KB - what to check if you come across this error while setting up email to print.
• Troubleshooting Slow Printing - New KB - what kind of things to check if you get a ‘printing is slow’ scenario.
• Getting Started Guides for IT and network managers - Updated KB - updated with the latest versions of the Getting Started Guides.
• How to configure embedded software after a server migration or an IP/Hostname change - Updated KB - now includes details on how to update Canon embedded devices.
• PaperCut Web Interface Wont Load - Updated KB - includes additional windows services that have recently found to block ports.
• Diagnosing printer toner and other SNMP problems - Updated KB - now also includes SNMPv3 examples.
• Firewall Ports used by NG & MF - Updated KB - additional OCR and Scan to Cloud URLs added to the list.
• Change the Nightly Maintenance schedule times - Updated KB - updated to include other ‘schedule’ config keys.

March 2019

• End-of-life for 32-bit Operating Systems - New KB - important KB describing the impact of end-of-life for 32-bit systems with version 19.0.
• What’s Premium Upgrade Assurance (PUA)? - New KB - article describing what PUA is, following the change of all website references from PUA to M&S.
• How do I redeem my top-up card? - New KB - new KB aimed at Students looking for info on how to redeem top-up cards.
• I’m a student - How do I get a refund for my failed print job? - New KB - new KB aimed at Students looking for info on getting a refund.
• Exporting and importing Job Ticketing data - New KB - how to make sure that encoding issues don’t crop up when importing/exporting Job Ticketing data.
• Creating a Test Environment - New KB - things to look out for when creating a ‘Test’ environment for PaperCut (for instance, creating a test App Server or Importing a test DB).
• ‘Unable to successfully retrieve valid data from secure connection to server’ error when starting client - New KB - troubleshooting the ‘unable to retrieve valid data’ error when starting the client.
• Problems starting the User Client, resulting in a ‘local cache’ error - New KB - troubleshooting ‘local cache’ errors when starting the client.
• ‘Unable to connect to server’ error when starting client - New KB - troubleshooting ‘unable to connect’ messages when starting the client.
• Windows error ‘Windows cannot access \\server\PCClient’ when launching the client shared folder - New KB - troubleshooting file share permission issues when trying to start the client.
• ‘ditto: can’t get real path for source’ Error - New KB - what to check if you come across the ‘ditto’ error on macOS when starting the client.
• Troubleshooting Fiery Issues - New KB - what to check if you’re troubleshooting Fiery tracking issues with PaperCut.
• High memory usage in the client software - New KB - why you may see the User Client apparently taking large amounts of memory on macOS.
• What is the difference between PaperCut NG and PaperCut MF - Updated KB - included new image showing what you can do with PaperCut MF, above and beyond the functionality of NG.
• Importing/Exporting Card Numbers / Identity Numbers - Updated KB - now includes info on the visibility of card numbers in exports, if you’re finding they’re not showing up!
• Why is my username saved? - Updated KB - updated to include a hint on why the ‘always’ option to remember authentication may not work immediately.
• PaperCut Client Not Popping Up - Updated KB - major re-write of the article with tips on how to diagnose client popup issues.
• Hiding the Balance Window of the User Client Tool - Updated KB - added a note clarifying why hiding the balance window completely may not work in some circumstances.
• Firewall Ports used by NG & MF - Updated KB - added note about allowing ‘any’ as the source port for Google Cloud Directory services.
• Client pre authentication on Linux, macOS and Windows - Updated KB - clarification with Powershell examples for deployment.

February 2019

• Printer Error Notifications Support, Diagnosing printer toner and other SNMP problems and Is PaperCut compatible with SNMPv3? - Updated KBs - updated to include SNMPv3 references in preparation for 19.0.
• Firewall Ports used by NG & MF - Updated KB - include the dynamic ports in use by Windows Print spooler. Blocking can lead to ‘slow printing’.
• Database Schema Diagrams - Updated KB - updated with the latest 18.3 schema.
• SHA1 error message on Konica Minolta - Updated KB - clarified and revised steps for cases when you have an older KM device.
• Report Data FAQs - Updated KB - updated question 10 to include notes on perceived problems when reporting on historical Office/Department reports.

January 2019

• I’m a Student - How do I log in? - New KB - helping out students who hit our website looking for login information.
• Troubleshooting Printer Discovery with Mobility Print - Updated KB - added steps on finding NameServers and SearchDomain attributes for Chromebooks.
• How to Uninstall the PaperCut User Client - Updated KB - added a note about checking the startup folder to try and track down the PaperCut client.
• Branch Office Direct Printing Considerations - Updated KB - clarified the impact of using BODP with PaperCut.

December 2018

• Changes to Java Licensing - New KB - questions and answers around how we’ll be handing the change around licensing from Oracle.
• Rate limiting logins in PaperCut MF - New KB - includes details on the new config key for controlling rate-limiting on incorrect logins.
• DNS_ERROR_DP_DOES_NOT_EXIST - New KB - what to do when you encounter this error while setting up DNS records for Mobility Print.
• How to Collect Windows Installer Logs - New KB - where to find the installer logs if you’re having issues installing the PaperCut NG/MF product.
• How do I find the list of active User Clients? - New KB - tips and tricks on how to determine the current number of active User Clients.
• Increase OCR Job Processing Timeout Limit - New KB - how to increase the timeout for processing OCR jobs when using scan to cloud.
• Syncing from a Secondary Email Address in Active Directory - New KB - how to sync in a secondary email address from your directory system.
• Three Ways to Save on Color toner - New KB - different ways to set up PaperCut to save on color toner.
• Known Issues with Toshiba Embedded, Known Issues with Xerox - Updated KBs - Known Issues pages consolidated and updated - now one source of information for e.g. Toshiba, or e.g. Xerox Known Issues. Handy index included on the main PaperCut NG/MF Known Issues Page. Also worth noting that Known Issues will now contain the full Bug/Feature request number in the ID.
• PaperCut MF - Release History, PaperCut NG - Release History - Updated - I know, not truly a ‘KB’, but worth noting that we now publish the full Bug/Feature request ID by the side of each release note. Can now be matched up to the corresponding ID on the Known Issues pages, as above!
• Use an existing trusted SSL certificate for Mobility Print - Updated KB - refreshed steps and included note about removing the PEM passphrase.
• Common Global Print Driver Questions - Updated KB - updated to document the ability to include stapling options with 18.3.3.
• Firewall Configuration - Ports Used by PaperCut NG and PaperCut MF - Updated KB - updated port list to include Google LDAPS ports.

November 2018

• PaperCut User Client on Linux results in a Assistive Tehcnology not found error - New KB - how to get around the ‘assistive technology not found’ error when running the PaperCut client on Linux.
• What to know when updating SNMP Community Strings - New KB - things to consider when you’re looking to change your SNMP community string.
• Known issues with recent releases of PaperCut NG and PaperCut MF - Updated KB - reorganization of the Known Issues pages - includes handy links to all the other manufacturer or feature specific pages.
• Support End-of-life Policy - Updated KB - dropping support for PaperCut Client and Print Release stations on 32 bit operating systems on 15 January 2019, also end-of-life announcement for PaperCut PayEx Payment Gateway.
• Is PaperCut compatible with SNMPv3? - Updated KB - refreshed with updated information.
• How do I Log in? - Updated KB - updated with non-admin information.
• Database Schema Diagrams - Updated KB - updated with the 18.3 database schema.
• SSL Cipher Configuration - removing weak ciphers and Security Settings for PaperCut’s Web Server - Updated KB - includes information on using secure ciphers by default and hardening security for your PaperCut server.
• Re-apply initial user settings via server command - Updated KB - additional information and screenshots around re-applying initial user settings.

October 2018

• Scanning to Email with Office 365 - New KB - notes on issues seen when setting up scanning to email with Office 365 - referring to MS TechNet.
• Change Print Job Settings: Known Issues, Caveats, and Limitations - Updated KB - updated with the changes made in 18.2.6.
• PaperCut Server Sizing Guide - Updated KB - updated to include a note about the 3200 print queue max (per server) for PaperCut.
• Jobs Owned By Computer - Updated KB - updated information on the ‘jobs owned by computer’ scenario, along with screenshots and workarounds.
• Web Single Sign-on Problems and Diagnosis - Updated KB - updated with information on the ‘0×20b5’ error, if seen when setting up Web SSO.
• Firewall Configuration - Ports Used by PaperCut NG and PaperCut MF - Updated KB - added OCR information.
• What Languages/Translations is PaperCut available in? - Updated KB - updated with additional language support from recent versions.
• External Database Support Policy - Updated KB - added a note about the performance issues with SQL 2016.
• Common Issues/Questions with Web Print - Updated KB - updated with confirmation that it’s not possible to use a non-user account for the web print sandbox login.

September 2018

• How to Uninstall the PaperCut User Client - New KB - how to uninstall the PaperCut user client - includes how-to video on the process.
• Error: Test Page failed to print - New KB - what to check if you come across the infamous ‘Test Page failed to print’ error.
• Troubleshooting Mobility Print with mDNS - Updated KB - updated to include notes on configuring bonjour forwarding to support mDNS.
• Firewall Configuration - Ports Used by PaperCut NG and PaperCut MF - Updated KB - updated with endpoint information for Scan to Cloud storage.

August 2018

• Stopping and Starting PaperCut Services - New KB - details how to stop and start the various PaperCut services across all platforms.
• Troubleshooting Mobility Print with mDNS - New KB - how to go about troubleshooting Mobility Print when using mDNS for discovery.
• Applying For A License Exception - Updated KB - Minor updates to the letter when applying for a license exception.
• Multiple Mobility Print Servers with Windows DNS - Updated KB - updated to include instructions on restricting printers per subnet.
• How to Enable Debug in the Site Server - Updated KB - updated to include a note on how to control log rotation on Site Servers.
• Run a PaperCut NG or MF Release Station from a Raspberry Pi - Updated KB - updated to include a note confirming that card readers are supported with the Pi release station.
• Troubleshooting Printer Discovery with Mobility Print - Updated KB - updated to include a special note about port 53.
• ‘Hold for Authentication’ Error in Mac Print Queue - Updated KB - updated to include notes on the different scenarios that can happen both with Mobility Print, and without Mobility Print.
• How to deploy PaperCut Application Server with SAML single sign-on - Updated KB - added a note on adding the IPv6 loopback address to the whitelist if you’re finding things aren’t working.

July 2018

• Unauthenticated Printing - New KB - includes how-to video on how to handle different scenarios with Unauthenticated Printing.
• Considerations before allowing users to Change Print Job Settings at the MFD - New KB - things to keep in mind when looking at the ‘Change Print Job Settings’ feature.
• Change Print Job Settings: Known Issues, Caveats, and Limitations - New KB - Known issues / limitations of the Change Print Job Settings feature.
• Best Practice when Migrating Domains - New KB - information on how to tackle a domain migration.
• Automatically set up the PaperCut TCP/IP Port - New KB - setting up the PaperCut Port automatically on Print Servers.
• What is the Manager Mode Popup? - Updated KB - updated with license clarification for Manager mode.
• How to Enable Debug in the Site Server - Updated KB - re-written with extra detail.
• Chromebook Kiosk Mode - Updated KB - updated with a potential workaround in specific circumstances.
• Can I install PaperCut on a Domain Controller? - Updated KB - additional details added with references to TechNet and from previous customer experiences.
• [LEGACY] Adding PaperCut as a certificate Trusted Publisher for the PaperCut Global PostScript driver. - Updated KB - marked as legacy since this should no longer be needed after 17.0.3.
• PaperCut Global Driver Installation - Updated KB - article re-write with updated steps and screenshots.
• “The specified port cannot be added” - Updated KB - includes how-to video and updated information on the error.
• Support End-of-life Policy - Updated KB - updated with End-of-life announcement for PaperCut client support on 32 bit operating systems.
• Hide Document Names on Windows Printers - Updated KB - article re-write and includes how-to video on hiding document names.
• Applying For A License Exception - Updated KB - updated with more specific requirements about the letter and executive report required to qualify.
• Supported Printers, Special considerations with Windows Type 4 print drivers, Disabling Advanced Printing Features- Updated KB - updated to include notes on the Change Print Job Settings feature.
• Common Site Server Questions - Updated KB - updated with notes about site server behavior with the Change Print Job Settings feature, as well as a note about how Site Servers handle authentication with ID/PIN.
• Attempted to be Unpaused - Updated KB - updated with additional information.
• Implementing LPD/LPR on Windows with PaperCut - Updated KB - article re-write with additional scenarios and more information.

June 2018

• Print Scripting with Job Ticketing - New KB - includes some handy script examples to help point users towards the Job Ticketing system rather than sending large jobs through regular printers.
• What is the Manager Mode Popup? - New KB - for all your questions about the ‘Manager mode’ popup in the User Client.
• How to install PaperCut NG on Univention Corporate Server - New KB - how to install PaperCut on a UCS (Univention Corporate Server).
• Purchasing a new printer for use with PaperCut - Updated KB - updated with more up to date information on what to look for when purchasing new printers to use with PaperCut.
• How to run Print Release Station on a Mac - Updated KB - includes how-to video on setting up the Mac release station.
• Virtual Queue Issues - Updated KB - updated screenshots and information on troubleshooting virtual queues.
• Deleting Users from PaperCut NG or PaperCut MF - Updated KB - includes how-to video on the best methods to delete users from PaperCut.
• Exceeding the license limit (user count exceeded) - Updated KB - includes how-to video on how to tackle ‘License Exceeded’ issues.
• General Data Protection Regulation (GDPR) - Updated KB - now includes the latest (June) version of the GDPR compliance guide.
• Diagnosing printer toner and other SNMP problems - Updated KB - article refreshed with updated information and additional troubleshooting tips.

May 2018

• Sent to Printer - New KB - what to look for if you’re seeing print jobs stuck in the ‘Sent to Printer’ status in the Windows print queue.
• SonicWall with Content Filter Service - New KB - things to look out for when using SonicWall's content filtering service - and a new feature in 18.1.3 to enable you to continue using it with PaperCut.
• Why am I prevented from installing PaperCut and what can I do about it? - New KB - what to do if you come across this Microsoft message when installing PaperCut (the full installation).
• SHA1 error message on Konica Minolta - New KB - How to handle error messages at the panel of your Konica Minolta devices which complain about a “SHA1 certificate”. This also may apply if you’re seeing errors at the panel which don’t contain any text at all, as some device firmware revisions don’t contain the relevant warning text to display.
• Firewall Configuration - Ports Used by PaperCut NG and PaperCut MF - Updated KB - added ‘endpoint’ URLs for Mobility Print / Job Ticketing (for auto updates) and also updated Ricoh port information.

April 2018

• High Availability - New KB - what to think about when you’re looking to include HA with your PaperCut setup.
• Windows Connection Limit - New KB - what to keep in mind if you’re running your print server on a good ol’ Workstation OS.
• Disabling Advanced Printing Features - Updated KB - article refresh.
• How to set up the Payment Gateway Module - Updated KB - now includes a link to the most up to date gateway-specific manuals.
• Support for BioStore Biometric Hardware - Updated KB - updated information on Biostore Hardware.
• Upgrading PaperCut MF & NG (upgrade procedure) - Updated KB - Includes how-to video on the upgrade procedure for NG and MF.
• Applying For A License Exception - Updated KB - updated with a note to include the Executive Summary Report in applications to the ASC.
• Removing the currency symbols - Updated KB - article re-write to clarify and update steps.
• Google Cloud Print Common Questions - Updated KB - added a question about sync’ing users from G-Suite.
• Windows Print Queue Configuration - Updated KB - article re-write, clarifying best practices when setting up a Print Queue with PaperCut on Windows.
• PaperCut’s Upgrade Policy - Updated KB - updated to include details of PUA impact on subscription-based product components - like Scan to Cloud.
• Support End-of-life Policy - Updated KB - added EOL announcement for iOption support on older KM devices.
• ‘Hold for Authentication’ Error in Mac Print Queue - Updated KB - added clarification on the difference when seeing this when using Mobility Print vs when not using Mobility Print.
• Diagnosing printer toner and other SNMP problems - Updated KB - added a note about the Toner status returned from Sharp devices when ‘Near end of life’.
• Duplicate Printers - Updated KB - updated to include both the non-Mobility Print and with-Mobility Print scenarios.

March 2018

• Mobility Print Pre-Installation Considerations - New KB - what to check before implementing Mobility Print.
• Do I need a User License Exception? - New KB - detailed walk through of how to determine whether a license exception is needed or not.
• Troubleshooting how to Restrict Printer Access per Subnet - New KB - what to check when subnet filtering and Mobility Print isn’t working correctly.
• Network Load Balancing - New KB - what to consider when looking at load balancing e.g. Print Servers.
• Can I install PaperCut on a Domain Controller? - New KB - what to keep in mind when thinking of installing PaperCut on your DC.
• Mobility Print Deployment Options - New KB - looking at setting up Mobility with multiple domains, or a single domain with multiple subnets, or a co-working setup? This new article has the answers.
• HITRUST - New KB - new information on PaperCut and the Health Information Trust Alliance.
• Applying For A License Exception - Updated KB - clarified exactly what’s needed when applying for a license exception, and what to check prior to applying.
• Professional Services Guide - services offered by resellers - Updated KB - updated the professional services guide to version 8.
• Top Tips for using the Public Web Services API - Updated KB - added a tip regarding XML element names being case sensitive.
• Special considerations with Windows Type 4 print drivers - Updated KB - includes updated information on using Type 4 drivers.
• PaperCut Security Whitepaper - Updated KB - now includes the latest (March) version of the security white paper.
• What is the difference between PaperCut NG and PaperCut MF - Updated KB - updated with Job Ticketing information.
• Partially clearing out the log data and Errors when running db-tools - Updated KB - updated with memory changes that can be made when attempting to clear log data from the DB.

February 2018

• Troubleshooting Printer Discovery with Mobility Print - New KB - what to look at if you can’t find your Mobility Print printers!
• Mobility Print DNS Record Examples - New KB - a few working examples of what Mobility Print DNS records look like, when everything is working.
• Mobility Print Jobs Disappearing - New KB - what to do if you’re using Mobility Print, but print jobs are going ‘missing’.
• Mobility Print Architecture - New KB - prescribes the best setup method depending on how the network is structured.
• Multiple Mobility Print Servers with Windows DNS - New KB - Description of how to set up multiple Mobility Print Servers, with DNS examples.
• Set up Mobility Print DNS records on a MacOS Server - New KB - Description of how to set up the DNS records on a MacOS server.
• Comprehensive guide to end-to-end print security - New KB - all about securing jobs in transit, and how to avoid snooping eyes!
• Using Wireshark to validate print traffic encryption - New KB - how to make sure your print traffic is being encrypted.
• How to collect Payment Gateway logs - New KB - describes how to collect Payment Gateway logs if customers are running into issues.
• How to add the PaperCut system account to a Mac folder’s Sharing & Permissions List - New KB - how to add the PaperCut system account to permissions, for things like shared account file sync’ing.
• Installing an IPPS printer in Windows - New KB - how to install and IPPS printer in Windows to enable end to end encryption.
• How do I collect my Mobility Print logs - Updated KB - added Linux and Mac paths to the log files.
• Comparing Device Meters Counts to PaperCut Logs - Updated KB - Added more detail to the scenarios which can result in differences between device page counts and PaperCut page counts.
• Download past/old PaperCut NG versions - Updated KB - now includes the 17.4.4 download links for NG.
• Support End-of-life Policy - Updated KB - announcing the end of life for MF and NG version 15 (end of Dec 2018 for Premium Support Customers).

January 2018

• How To View Shared Account Access - New KB - describes a number of ways to show who has access to which Shared Accounts in PaperCut.
• How to Automate Google Cloud Print Printer Sharing - New KB - Automating the ‘Google’ part of sharing GCP printers - how to automate the sharing of printers using Google Apps Manager.
• When Paper Cut Published Google Cloud Print Printers Show as Offline - New KB - what to check if you’re seeing your GCP printers showing as ‘offline’.
• PaperCut’s Privacy Policy - Updated KB - now includes a note about GDPR rules (Europe’s General Data Protection Rules).
• PaperCut Security Whitepaper - Updated KB - latest version of the white paper uploaded (Jan 9th).
• Not For Resale License (NFR) - Updated KB - added a note that 2 x Job ticketing rooms are included in the NFR license.
• Known Issues with Google Cloud Print Integration - Updated KB - added a note about the email from Google going out to customers to check their printer certificates.
• General Data Protection Regulation (GDPR) - Updated KB - updated with the latest (29th Jan) version of the GDPR compliance guide.
• How to reset your Google Cloud Print integration - Updated KB - updated text to clarify the reset process for GCP.

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