Upgrading PaperCut MF & NG (upgrade procedure)
The video below demonstrates the processes involved in upgrading PaperCut MF & NG.
Q Where do I start?
If it’s your first update on a production system, you may find some of Matt Lee’s practical advice useful: See his blog post on managing updates
Q Can I upgrade straight from e.g. 12.x to 16.x or do I have to apply intermediate upgrades?
PaperCut is designed to support “install over the top” upgrades from any version to any newer version.
Q Is there any preparation I should complete before the upgrade?
Please look at our server sizing guide to make sure that your system can perform adequately when supporting the newer features in current versions of PaperCut Mf & NG?
Q Can I upgrade the Application Server but keep the clients and secondary servers on a previous version?
The PaperCut Application Server is designed to be backwards compatible, so you can have a newer version of the Application Server being used with older versions of the Secondary Servers, Release Stations, and Clients for the purposes of the upgrade. However, we highly recommend upgrading those other components to match the primary Application Server as soon as possible, so that you gain the benefits of upgrading all the components in your environment.
You cannot have an older version of the Application Server being used with a newer version of the Secondary Server, Release Station, or Client software.
Q Is the same true for Site Servers?
If you have Site Servers, they must be maintained at the same version as your Application Server. Site Servers have an especially close relationship with the Application Server and it is not possible to support older versions of the Site Server. When your Application Server is upgraded, your Site Servers will operate in offline mode until they are also upgraded.
The Upgrade Process
If you are using a licensed version of PaperCut NG, you can upgrade to the latest version at:
If you have PaperCut MF then you can obtain the installation software from your PaperCut business partner (reseller), or via the Check for Updates function, which is found on the About tab of your PaperCut administration console. Please note that customer self-service upgrades are only recommended for server and workstation components. If you are migrating from PaperCut NG to PaperCut MF, then contact your reseller for support as this upgrade procedure does not apply.
Note: Sites running on Microsoft Cluster servers should consult the documentation in Upgrading PaperCut NG in a Microsoft Cluster Environment.
Also see: Common upgrade questions
The recommended upgrade procedure is:
C:\Program Files\PaperCut NG\(
C:\Program Files\PaperCut MF\if using PaperCut MF)
Payment Gateway Upgrade and Downloads
PaperCut version 16.2 and above:
PaperCut version 15.0 to 16.1:
PaperCut version 14.3 or earlier:
Embedded Devices Upgrade
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