Unable to Add a Printer

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[-keywords: queue, new printer, missing -]

''Categories:'' [[!Printers
]], [[!Troubleshooting]]
:'' [[Category.Printers | +]], [[Category.Troubleshooting | +]]
[-Keywords: queue, new printer, missing-]
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(:title Unable to Add a Printer :)
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''Categories:'' [[!Printers]], [[!Troubleshooting]]
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If the printer is connected to a remote workstation, the printer will first need to be "captured" on the server.  This process is detailed at LocalPrinters and address in the PaperCut User Guide - Appendix II.
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Describe UnableToAddAPrinter here.
'''Q: My printer is listed on my server. Why canít I add my printer to PaperCut?'''

PaperCut can track printing on almost any standard printer setup under Windows - that is printers listed under Start->Settings->Printers on the server where PaperCut is installed.  If PaperCut will not let you add a printer to its charging list, this usually indicates that the printer is not''locally hosted''.  There are two ways to add a printer to a system/server:

# As a local printer
# As a network printer

Local printers may also include networked printers, such those with their own network cards, as well as printers physically connected printers attached via LPT or USB.

Network printers refer to printers hosted on '''another''' systems/servers and map to the other server with a name like @@\\server\printername@@. 

PaperCut needs to intercept the print job in the queue and hence can only monitor local hosted printers.  Network administrators should ensure monitored printers are installed as local printers.  We recommend networked printers (printers with a built-in Ethernet card).  The simplest way to add a network printer is as follows:

->1. '''Log on''' to the server running the PaperCut software as Administrator.

->2. Open Printers and Faxes via Start->Settings->Printers

->3. Double-click '''Add Printer''' to open the Add Printer Wizard, and then click '''Next'''.

->4. Click '''Local printer attached to this computer''', clear the ''Automatically detect and install my Plug and Play printer'' check box, and then click '''Next'''.

->5. Click '''Create a new port''', and then click '''Standard TCP/IP Port'''.

->6. Click '''Next''' to run the Add Standard TCP/IP Printer Port Wizard.

->7. Follow the instructions on the screen to finish installing the TCP/IP printer.


Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on November 20, 2008, at 05:08 PM
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