This KB article applies to Toshiba devices that have been working and now users can not log into the MFD as well as the administrator seeing the error: [@Unable to start LDAP server for Toshiba devices. invalid stream header: 00000000@]
This KB article applies to Toshiba devices the seeing the error: [@Unable to start LDAP server for Toshiba devices. invalid stream header: 00000000@]
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There have been incidents in the past where the LDAP configuration settings have become corrupted and will not allow any user to authenticate on the Toshiba device.
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We are able to force the Toshiba to write new information into PaperCut by deleting the temporary folder holding this information.
To do this you will need to stop the Application server, delete the folder found here: [@[app-path]\server\tmp\tosh-ldap@]. When we start the PaperCut Application server we will ask the Toshiba device for new information to be written.