Unable to authenticate at a Toshiba MFD (PaperCut MF)

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Main.ToshibaEmbeddedAuthenticationIssue History

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April 22, 2019, at 07:39 PM by Aaron Pouliot - Set category to Toshiba Embedded
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''Categories:'' [[!Error]], [[!ToshibaEmbedded]], [[!Troubleshooting]],
to:
''Categories:'' [[Category.ToshibaEmbedded|+]]
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* Delete the folder found here: [@[app-path]\server\tmp\tosh-ldap@]
to:
* Delete the folder found here: [@[app-path]\server\tmp\ttec-ldap@]
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[-Keywords: Toshiba, embedded, LDAP, Invalid Stream, on board, eBridge -]
to:
[-Keywords: Toshiba, embedded, LDAP, Invalid Stream, on board, eBridge, ebx -]
Changed line 20 from:
''Categories:'' [[ToshibaEmbedded|+]], [[Troubleshooting|+]],
to:
''Categories:'' [[!Error]], [[!ToshibaEmbedded]], [[!Troubleshooting]],
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This KB article applies to Toshiba devices that have been working and now users can not log into the MFD as well as the administrator seeing the error: [@Unable to start LDAP server for Toshiba devices. invalid stream header: 00000000@]
to:
This KB article applies to Toshiba devices running the PaperCut embedded/onboard application that has been working, and now users can not log into the MFD. The administrator is seeing the error: [@Unable to start LDAP server for Toshiba devices. invalid stream header: 00000000@]
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There have been incidents in the past where the LDAP configuration settings have become corrupted and will not allow any user to authenticate on the Toshiba device.
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We are able to force the Toshiba to write new information into PaperCut by deleting the temporary folder holding this information.

To do this you will need to stop the Application server, delete the folder found here: [@[app-path]\server\tmp\tosh-ldap@]. When we start the PaperCut Application server we will ask the Toshiba
device for new information to be written.

to:
Please try the following steps:

* Stop
the PaperCut Application Server
* Delete the folder found here: [@[app-path]\server\tmp\tosh-ldap@]
* Start
the PaperCut Application Server
* Test the Toshiba
device

Changed line 22 from:
[-Keywords: Toshiba, embedded, LDAP, Invalid Stream, -]
to:
[-Keywords: Toshiba, embedded, LDAP, Invalid Stream, on board, eBridge -]
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(:title Unable to authenticate at a Toshiba MFD (PaperCut MF):)

''This KB article applies to PaperCut MF.''

This KB article applies to Toshiba devices that have been working and now users can not log into the MFD as well as the administrator seeing the error: [@Unable to start LDAP server for Toshiba devices. invalid stream header: 00000000@]

There have been incidents in the past where the LDAP configuration settings have become corrupted and will not allow any user to authenticate on the Toshiba device.

There have been incidents in the past where the LDAP configuration settings have become corrupted and will not allow any user to authenticate on the Toshiba device.

Information has been written to the temporary Toshiba LDAP folder within PaperCut that was corrupted. This could be due to any number of reasons such as a disk error, unexpected power outage or momentary network issue at the time of writing.

We are able to force the Toshiba to write new information into PaperCut by deleting the temporary folder holding this information.

To do this you will need to stop the Application server, delete the folder found here: [@[app-path]\server\tmp\tosh-ldap@]. When we start the PaperCut Application server we will ask the Toshiba device for new information to be written.


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''Categories:'' [[ToshibaEmbedded|+]], [[Troubleshooting|+]],
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[-Keywords: Toshiba, embedded, LDAP, Invalid Stream, -]

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Article last modified on April 22, 2019, at 07:39 PM
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