PaperCut is a vendor neutral print control/tracking solution. This means you are not locked into any particular type of hardware or manufacturer. PaperCut works with the majority of modern print devices including those supporting printer languages such as:
- PCL (all versions)
- Epson languages: ESC/P2, ESC/PAGE, ESC/PAGE-COLOR, ESC/P-R and others
- Ricoh RPCS
- Canon BubbleJet, Canon CAPT, and Canon GARO, Canon UFR, UFRII
- Xerox TIFF6
- Support for most proprietary GDI printers (HBPL, Konica-Minolta, RISO GDI, QMS, Samsung, Lexmark, Dell, Brother, Zebra and others)
Many printer manufacturers make their products compatible with the PostScript standard, or PCL (a language developed by HP). We strongly recommend PostScript or PCL compatible printers and drivers if available. Disabling Advanced Printing Features may also be required in some situations.
All common connection methods are supported, including USB, LPT Port, TCP/IP (ethernet network printers), standard LPR port, standard TCP/IP ports, and JetDirect. Where possible we recommend networked printers (i.e. one with an ethernet port).
If you are having page counting or other attribute detection issues when using a printer with PaperCut, please see the article Page count, color, and other attribute detection problems. Also see: Printers supporting page-level color detection
PaperCut also supports most wide-format printers and plotters. The printing costs for plotters can be defined using page area based charging.
This KB article covers any known issues with popular models/makes/drivers. If you’re after information about Print Archiving and device compatibility, please see Known Issues with Print Archiving.
Notes on Change Print Job Settings
In PaperCut MF 18.2, we introduced the ability for users to Change Print Job Settings at the device. As one example, this allows users of supported copier devices to change their color job to a grayscale one at the point of release. Changes to job settings via this feature which require the spool file to be modified will only work with a subset of our supported printer languages:
- Canon UFR
If you intend to enable the Change Print Job Settings feature, only print drivers which employ these printer languages should be used on all the relevant print queues.
Notes on print protocols
Some PaperCut customers have experienced issues with implementing LPR as the print protocol between Mac OS X and Linux computers (including Unix-like OS’s) to a Windows Print Server. This is often resolved by implementing a PaperCut Secondary Server that natively supports the operating system in question.
If that is not an option we recommend installing the PaperCut LPD service on Windows following guidance here: PaperCut LPD Service
Notes on individual printer models and manufacturers
Note June 2016: Added page counting for Fujitsu XL-9320 .
Brother printers supporting PCL and PostScript are supported. Some models using proprietary drivers (e.g. XL2HB) currently only are supported to a limited extent (e.g. BRMFC9840). Due to a non-standard driver output our page counting ability on certain low end Brother devices is impacted. This includes the HL-5470, HL-5450 and HL-2250.
Note May 2013: Fixed a problem in page level color detection for Brother PostScript printers.
Note May 2012: Added paper size detection for Brother MFC-6490CW.
Note March 2012: Added page count support for Brother QL-580N.
Note July 2011: Added page count support for MFC-J6710.
Note December 2009: The Mac driver for the MFC-8500 uses a proprietary and undocumented printer language and is currently not supported. There has been 1 request for adding support for this printer.
Note August 2009: The Mac driver for the HL-5250DN labelled “CUPS Printer Driver” on the Brother website (a PCL5 driver) has issues with copy count detection. An alternative is to use the driver option labelled “BR-Script Driver” (a PostScript driver) instead. We currently have 1 request for improving the copy count detection on the HL-5250DN using the PCL5 driver on Mac.
Note March 2009: There have been some reports of n-up (2 pages per 1 sheet) printing not being detected on the Brother HL-7050. The solution is to change this option.
Note Feb 2009: For color detection support on the Brother HL-2700CN series either use the PostScript driver or upgrade to version 9.2 for support with the PCL6 driver
Note June 2011: Recommend that watermarking not be used for theXL2HB driver which is close to PCL6 but not close enough for watermark insertion.
Canon laser printers and copiers work with PaperCut. The majority of Canon BubbleJet printers are compatible. Canon UFR is an undocumented proprietary language and driver updates have been known to cause issues, however regular PaperCut updates (see below) offer continued support.
Note May 2017: LBP842C driver: Fixed an iOS printing issue that caused an incorrect page count.
Note May 2013: Fixed page counting of N-up documents for Canon LBP 6710i on Mac.
Note Mar 2013: Added page size detection for Canon CAPT printers.
Note Oct 2012: Fixed page size and duplex detection for Canon LIPS printers.
Note Sep 2012: Fixed grayscale filter for Canon iR-ADV C5045/5051 PS3.
Note Sep 2012: Added SNMP Hardware count support for Canon and NRG.
Note Aug 2012: Improved page analysis for Canon UFR-II and PCL5.
Note Apr 2012: Improved grayscale and duplex detection for Canon LBP 8632 and other UFR-II printers on Mac.
Note Mar 2012: Fixed page counting problems seen on Canon iPF 5100 for page sizes larger than 17 inches .
Note: The Convert to Grayscale filter is currently not supported for Canon GDI based printers. The Convert to Duplex filter is not supported for some Canon GDI based printers the Mac Operating System as these drivers don’t use standard CUPS backends.
Note: Many Canon GDI based printers may have issues on the Mac Operating System. Many of these drivers don’t use standard CUPS backends and hence PaperCut can have difficulty interfacing with these devices. Many of these drivers are also host only and can’t support Mac OSX server shared queues. To support these devices PaperCut must work around the device limitations use techniques as outlined here.
Note Oct 2011: As was reported for Feb 2009, the Canon IPF 600 series (605, 655) also does not support color detection currently.
Note Jan 2011: Report about problem with Document Renaming for Canon’s mailbox on Canon CLC 5151 printers. Customer advised that this problem can occur without PaperCut being installed.
Note Nov 2010: Add Page size support for Canon UFRII for Canon IR-ADV C2020–2030.
Note Nov 2009: Color detection on the IRC 2550i range and related using the Canon UFR drivers will require version 9.7 or higher for correct duplex and grayscale detection.
Note Feb 2009: Color detection on the Canon iPF500 range using the Canon UFR driver is not currently supported. If using the advanced client, consider using the charge rates feature to account for color printing costs instead.
Note Oct 2008: Upgrade to PaperCut version 8.5+ for improved support for Canon GARO based printers on the Mac. There are still some known issues with manually canceled jobs but general page account and costing works as normal. (Come on Canon, get your Mac drivers up to scratch!)
Note Dec 2007: Upgrade to version 8.0+ for improved page, copy, paper size and duplex detection on Canon iR and i-SENSYS LBP ranges (e.g. the Canon iR1230 and the Canon i-SENSYS LBP5300)
Datacard’s photo ID printers use a proprietary, undocumented printer language and are not currently supported by PaperCut.
We have currently had 1 request for adding Datacard printer support.
PaperCut will work with Dell laser printers. PaperCut NG versions prior to version 6.2.3904 had some issues with duplex detection and may need to upgrade PaperCut to take advantage of this feature in full. The 1320c and related models using the “host based” driver system require PaperCut version 7.5 or higher.
Note March 2011: Added page count support for Dell 2150 color printers.
Page count support was added for Dymo Label printers, models 330 and 450 in November 2010.
The current range of AcuLaser, AL, and EPL mono and color laser printers are fully supported by PaperCut. Please ensure the very latest drivers are installed. The majority of inkjets produced over the last 8 years supporting ESC/P2, ESC/PAGE and ESC/PAGE-COLOR will work. On some older inkjet printer models it may not be possible to detect paper size.
Note May 2017: SC-T7200D ESC/P2 driver: Improved page count accuracy on macOS print servers.
Note Mar 2013: Fixed page counting for EPSON LASER LP-8900.
Note Mar 2013: Added copy count detection for Epson SC-T3000.
Note Oct 2012: Fixed page size detection for Epson LP series Japanese models.
Note Aug 2012: Fixed duplex detection for Epson Stylus Pro 4880.
Note May 2012: Added page size detection for Epson LP series of laser printers which use ESC/PAGE language.
Note May 2012: Added page level color for ESC/P-R language.
Note February 2012: Added page count support for Epson TX220 and NX220 series. Used ESC/P-R language.
Note June 2011: Confirmed the Epson Stylus Pro 3800. Used ESC/P2 language.
Note March 2011: Fixed page count support for Epson Stylus Pro 4880.
Note December 2010: Added page count support for Epson 7900 Plotter.
Note April 2008: The same bug reported in 2006 (see below) seemed to “surfaced” again and made its way into recent Stylus Photo 2100 drivers. Again Epson has supplied us with a patch. If you are hit by this bug, contact us and we can supply the patch on request with install instructions.
Note 2006: In mid 2006 there were some problems with the Epson Stylus range where jobs may appear to halt or pause in the queue once PaperCut is enabled. This problem is caused by a driver bug. The PaperCut development team has worked with Epson driver developers to address this. Epson have issued a series of patches titled “Third Party Print Accounting Software Patch”. These patches are available under the printer’s “Drivers & Downloads” section on the Epson website. Drivers released after 2006 will (we hope!) not have this problem.
Many of our engineering and graphic design customers have been running PaperCut successfully with Fiery RIP driven devices for many years without any known problems.
TrackingJobsOnFiery describes how to track print jobs on Fiery controllers from PaperCut.
If you do wish to take this approach then PaperCut will co-exist with Fierys if yuu ensure that the server printer prints via the RIP and the workstations print via the server queue and not direct to the RIP. In Mac environments, some special configuration may be required.
Gestetner supply a number of driver alternatives with their high-end printers, copiers, and multifunction devices (e.g. DSc338), usually including PCL5 and Postscript. PaperCut Software has tested recent releases of the Postscript and PCL drivers and found these are compatible. We recommend the use of Postscript drivers over other options such as RPCS or PCL.
HP (Hewlett Packard)
HP Laser Printers: PaperCut works with all HP lasers produced over the last 9 years. Where possible, we recommend the PostScript drivers or recent PCL drivers.
PaperCut will work with the HP Universal Driver. We however find that most of our users opt for the light-weight network drivers to support printer sharing and driver deployment. The Universal Driver is in fact a driver that wraps every driver into one installer and hence is quite heavy weight. It’s great for a stand-alone install, however for network deployments selecting the specific light-weight network drivers by hand usually results predictable behavior and the administrator more control.
PaperCut provides page level color detection for full PCL5, PCL6 and PostScript language implementations by HP. There is document level color detection for HP JetReady.
Note December 2017: HP printers on a Windows 10 or Windows Server 2016 print server: Fixed an occasional issue that caused an incorrect number of pages to be reported when printing multiple copies.
Note October 2012: Improved grayscale, duplex and copies filters for HP Universal PostScript, PCL5 and PCL6 printer drivers.
Note September 2012: Fixed grayscale filter for HP Color LaserJet CP4520 Series PCL6.
Note September 2012: Improved page counting on duplex PCL5 jobs with almost empty pages.
Note February 2011: Large sites running HP devices with Novell OES iPrint as a print server have reported scalability problems with the HP ToolboxFX status tool has been deployed. It seems like this tool excessively “pings” the printer for status information and does not scale well across large networks. The solution is to deploy the standard network driver only.
Note March 2009: Some organizations running the HP CJL2700n on a Mac OS X Server have reported issues with the printer raising “manual feed” errors. This has been tracked down to a driver bug (a bad PPD). The solution is to use the “Generic PostScript Driver” on the server and the standard driver on the workstations.
Note February 2009: Some users have reported issues with Paused jobs with the HP 2600n (and related) on Windows. Unchecking ‘’Enable bidirectional support’’ in the Ports tab of the printer properties page cures the problem.
Note February 2009: The HP Photosmart C6100 series with PCL5/HP-GL drivers does not currently support page-level color detection. Please use standard color detection (the default) instead.
Note February 2009: The HP P100x series (small home/home office laser printer) is not currently supported, but will be supported in future versions.
Note March 2008: PaperCut releases prior to 8.2 had some problems with copy count detection with recent HP LaserJet 4700dn drivers. Upgrade PaperCut to fix this problem, or contact support for assistance.
Note May 2004: HP Inkjets’: Most inkjets work with PaperCut. Some older printers such as Deskjet 640C use nonstandard PCL and PaperCut can have problems analyzing documents printed from older Windows 9X based clients.
Note Dec 2007: Added improved support for duplex detection on the IBM Infoprinter range (e.g. IBM Infoprinter 1357). Upgrade to version 8.0 or newer to take advantage of the improved detection.
KIP (wide format engineering printers and plotters)
PaperCut version 8 and onwards support both the KIP-Script and KIP-GL drivers, including page size detection and page-level color detection.
Note August 2016: Fixed page size detection for new KIP plotters.
Note September 2012: Added page count, copy count and page size detection for PCL5 based KIP printers such as the KIP-7000.
Note November 2010: Added support for PostScript copy count (as seen on KIP-c80).
Note April 2008: Recent versions of KIP drivers caused a few page size detection problems. This was addressed in version 8.2 onwards.
Most Konica-Minolta devices offer multiple driver options, all of which should be compatible with recent versions of PaperCut. As for other brands we recommend the PostScript or PCL drivers where available.
Note June 2017: BizHub 226 driver - Fixed an issue when printing multiple copies of a multi-page MS Word document, that incorrectly detected total page and copy count.
Note Oct 2016: Improved multi-copy page count on PCL6 printers.
Note Aug 2012: Improved force grayscale support for Konica Minolta PostScript printers.
Note Jul 2012: Improved support for SNMP hardware checks for Konica Minolta devices.
Note Nov 2008: Support for the Konica Minolta 2480MF was added in version 8.5
Note Aug 2008: Support for GDI drivers in the Konica-Minolta Bizhub range was introduced in version 8.5.
PaperCut is compatible with both the PostScript range of drivers (referred to as KPDL) and the PCL drivers from Kyocera Document Solutions.
Note June 2017: Classic Universal KPDL driver - Fixed an issue when printing in booklet mode, that incorrectly detected total page count, color page count, page size and duplex as simplex.
Note March 2017: XPS printer driver - Improved page count when printing an odd number of pages in duplex.
Note May 2013: Fixed page level color detection for KX Driver for Universal Printing when it uses print as image mode.
Note May 2013: Fixed duplex and grayscale filters for Kyocera FS-C5300 KX.
Note October 2012: Improved page count detection for Kyocera PCL6 for duplex jobs with odd numbers of pages.
Note Sep 2012: Improved color detection for TASKalfa 3050ci.
Note Nov 2010: Added more paper size support for PCL5.
Note Dec 2007: Recent driver updates in the Kyocera FS range (e.g. Kyocera FS9520DN) introduced issues with duplex detection. Upgrade to version 8.0 to resolve duplex detection issues
Lanier supply a number of driver alternatives with their high-end printers, copiers, and multifunction devices - usually including PCL5 and PostScript. PaperCut Software has tested recent releases of the PostScript and PCL drivers and found these are compatible. We recommend the use of PostScript drivers over other options such as RPCS or PCL.
Note Nov 2010: Added more paper size support for PCL5.
The current range of mono and color laser printers work with PaperCut. PostScript drivers are recommended. The “budget” inkjet printers use a proprietary GDI printer language and depending on the model, problems may be experienced. If problems are experienced, please upgrade to the latest version of PaperCut.
Note May 2013: Fixed page overcountng that can occur on some documents on Lexmark Universal v2 PCL5 driver.
Note Sep 2009: The Lexmark C500N uses a proprietary, undocumented printer language and is not currently supported by PaperCut. We have currently had 1 request for adding Lexmark C500N printer support.
All high-end Minolta-QMS lasers work with PaperCut. Use the PostScript driver option if available. Some low to mid-end Minolta lasers such as the Magicolor 2300 DL (Minolta 2300DL) use a host based GDI driver based on technology from Zenographics. Users running early versions of PaperCut should update to the latest version to ensure full support for this and other Minolta printers.
Océ printers and copiers support PostScript. Some Océ drivers use a proprietary header to set document attributes such as copy count, duplex, etc., which is supported by PaperCut but subject to change by Océ. PaperCut will work with most of the Océ wide-format devices, including custom support for selected proprietary CAD printing output.
Some Océ printers have built-in “accounting” and “mailbox” support. If you have problems using these features with Mac or Linux print servers (unrelated to PaperCut), try connecting to the printer using LPR/LPD rather than a socket/raw connections. E.g.
Note Oct 2012: Added support for Océ ColorWave 650 PS.
Note June 2012: Fixed page length charging for Océ PCL5 plotters.
The OKI mono and color lasers support a number of print languages in compatibility mode. We recommend the PostScript driver option.
Note Apr 2013: Fixed document level color detection for OKI PCL6 printers.
Note Mar 2013: Fixed page count detection for OKI PCL6 printers.
Note Nov 2010: Added support for OKI C5650 HiperC print language.
Note Dec 2007: Upgrade to version 8.0 to add grayscale detection support on the OKI 5600 range.
Olivetti supply a number of driver alternatives with their multifunction devices - usually including PostScript. PaperCut Software has tested recent releases of the PostScript and PCL drivers and found these are compatible. We recommend the use of PostScript drivers.
The PostScript and PCL based print and copy devices are compatible. We currently have a few issues with the GDI based drivers and are not able to support all GDI based models at the current time. We recommend that customers avoid GDI or “host based” printer models at the current time. We do, however, include GDI support for the following Panasonic
printers: DP-190 and KX-MB3030.
Pebble PVC Card Printer
Basic page counting support has been added for Evolis Pebble PVC Card Printers in October 2010.
It has been tested with driver versions 126.96.36.199 and 188.8.131.52 (used for Pebble 2, 3 and 4 printers)
PaperCut supports the current range of Ricoh laser and multi-function printers. Ricoh provide a number of print driver options including PCL, PostScript and RPCS (Ricoh’s own language). PaperCut supports all drivers, however we recommend the PostScript driver option if available.
Note May 2012: Improved : Improved page level color detection on Ricoh Aficio MP C6501 PCL5c.
Note April 2012: Added page counting for Ricoh gelsprinter series.
Note April 2012: Detect grayscale correctly on Ricoh Aficio C231N PS3 and related devices.
Note July 2011: Handle 12×18 “Print On” paper size correctly on Ricoh Aficio MP2050 and related devices.
Note Jun 2011: tech note written on making Ricoh print counts match PaperCut print counts
Note Jun 2011: Added support for Ricoh Aficio SP C231
Note May 2011: Detection for special over-sized pages is now supported in the Ricoh Aficio MP2050 and related devices.
Note Nov 2010: Added support for printers Ricoh GX7000, GXe3350N with the RPCS/RPCR print drivers.
Note Nov 2006: Recent RPCS drivers experienced page count and/or grayscale detection problems. Upgrade to the latest version if you are experiencing this problem.
PaperCut supports both RISO PostScript and GDI drivers. Support for RISO GDI drivers was added in version 9.3. The GDI drivers used with the RISO HC3R-HC5500 will require PaperCut version 10.0 or higher.
Note April 2017: ComColor FW5230 PostScript driver - Fixed an issue that incorrectly detected and charged a monochrome print job as color.
Note March 2017: FW ComColor GDI (5000, 5230) driver - Fixed a color page detection issue.
Note Nov 2010: Added support for RISO Com Color 7050 GDI.
Note Jan 2010: Support for RISO HC3R GDI driver was added in version 10.0.
Note March 2008: PaperCut releases prior to 8.2 had an issue with standard color detection on the RISO HC5500 (PostScript driver). Upgrade, or contact PaperCut Support if you experience this problem.
PaperCut supports most Samsung printers. Many Samsung printers (e.g. Samsung ML-2010, CLP-510) are supplied with proprietary GDI based drivers (QPDL) with no option for standard PostScript or PCL drivers. PaperCut Software has implemented support for most recent Samsung GDI printers. Model numbers and driver versions are constantly changing. PaperCut users are recommended to upgrade to the latest version and contact PaperCut support if any printers do not account as expected.
Savin supply a number of driver alternatives with their high-end printers, copiers, and multifunction devices - usually including PCL5 and PostScript. PaperCut Software has tested recent releases of the PostScript and PCL drivers and found these are compatible. We recommend the use of PostScript drivers over other options such as RPCS or PCL.
Sharp MFP (MultiFunction Printers) are supplied with a number of standards compliant driver options - normally PostScript, PCL6 and PCL5. All drivers are compatible with PaperCut. We recommend using the PostScript driver.
Note Jan 2012: Added more support for custom page sizes on Sharp MX-M753N PCL6.
Toshiba offer PostScript based drivers for these devices and are compatible with PaperCut. The driver’s in-built accounting code feature found in the e-Studio devices can sometimes conflict with PaperCut. This may need to be disabled (this is also not required as PaperCut offers a more advanced account selection feature).
Note March 2017: Universal PCL6 driver - Improved letterhead page count.
Note Apr 2013: Fixed document level color detection for Toshiba Univeral PCL6 printers.
Note Aug 2012: Improved force grayscale for Mac users printing to Toshiba devices.
Note Aug 2012: Improved page level color detection for TOSHIBA e-STUDIO4520 Mac PostScript driver .
Triumph Adler supply a number of driver alternatives with their high-end multifunction devices - usually including PostScript. PaperCut Software has tested recent releases of the PostScript and PCL drivers and found these are compatible. We recommend the use of PostScript drivers.
XPS is a Windows native print file format.
Note Sep 2012: Added detection of page count, copy count, duplex and color (document level and page level). Added duplex and grayscale filters.
The DocuPrint and Phaser Series accommodate PCL and PostScript. Use the PostScript drivers if available. Some lower end DocuPrint systems only support PCL, in which case we recommend the PCL6 drivers. New Xerox printers using the HBPL or TIFF6 printer language drivers are also supported. Wide-Format printers such as the Xerox 6204 are supported in the latest versions of PaperCut NG.
Note December 2017: Mac and Linux: Fixed an issue where the printer toner level, model, and serial number was not updated on the Printer Details page for printers using some Xerox drivers.
Note March 2017: WorkCentre WC5955 PCL6 driver - Fixed an issue causing the preview to be unavailable.
Note Apr 2013: Added full page analysis support for Fuji Xerox XPL2 printers.
Note Nov 2012: Improved page counting and page size detection for N-up printing for PostScript driver on ApeosPort printers.
Note Oct 2012: Improved page counting for N-up printing for PCL6 driver on ApeosPort printers.
Note Sep 2012: Added number of copies detection for DocuTech + DocuSP PCL6.
Note Sep 2012: Improved detection of paper sizes for FX DocuPrint ART EX printers.
Note Aug 2012: Fixed document level color detection for Xerox Global PCL6 Driver for Xerox 7535 and 7125.
Note Aug 2012: Improved color, duplex and number of copies detection for PDF spool files created by Fuji Xerox DocuCentre IV 2270 Mac print driver.
Note July 2012: Special “Printer Control Command” documents generated by Xerox 7800 on Mac and Linux are now handled properly.
Note May 2012: Fixed 1 page over-counting seen on some duplex jobs with odd numbers of pages produced by PCL6 Xerox Global Print Driver.
Note May 2012: Added support for new mode of HBPL seen on FX DocuPrint M205.
Note Apr 2012: Added support for Xerox Phaser 3100 GDI driver.
Note Nov 2010: Added grayscale support for Xerox 7655 PostScript.
Note Sep 2009: Some sites have reported issues with the “Xerox Global Driver” when using windows Vista. Try the “Generic” driver if issues occur.
Please note that the Xerox Global Print Driver (Xerox GPD) may have issues if you have custom security privileges on your Windows print queue.
Zebra Label Printers
Initial support for Zebra label and receipt printers was added to PaperCut in May 2006.
PaperCut is working towards supporting the new Babbage Printer. Work is already under way to port the main print quota logic to the Babbage Difference Engine. Yeah, kidding ;)
If you have a question about a specific printer or driver not addressed here, please feel free to contact our support team.
Keywords: approved printers, compatible devices, tested printers, certified drivers, change print job settings