SonicWall with Content Filter Service

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October 18, 2018, at 09:06 PM by Priyanka - Added information on this issue can be resolved on older version of PaperCut
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'''This article is only applicable if you are running PaperCut NG/MF version {+18.1.3+} or {+18.1.4+}.'''
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'''This article is only applicable if you are running PaperCut NG/MF version {+18.1.3+} or {+18.1.4+}.''' If you are running an older version of PaperCut and seeing the error below please see the following article on Sonic Wall's [[https://www.sonicwall.com/en-us/support/knowledge-base/170505449653991|website]].

July 22, 2018, at 11:39 PM by Ranganath Gunawardane - Addded a note to specify the applicable versions
Added lines 2-5:

'''This article is only applicable if you are running PaperCut NG/MF version {+18.1.3+} or {+18.1.4+}.'''

'''Starting from version {+18.2.0+}, Print Provider sends host HTTP header by default when communicating with the PaperCut NG/MF Application Server.'''
June 06, 2018, at 07:40 PM by timg - Formatting
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'''Problem:'''\\
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!!Problem:
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'''Description:''' \\
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!!Description:
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'''Why don't we just send this header by default?'''\\
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!!Why don't we just send this header by default?
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'''Solution:'''\\
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!!Solution:
May 15, 2018, at 03:46 AM by 139.130.165.134 -
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This change was introduced in 18.1.3. To avoid changing HTTP traffic for thousands of sites with unique network configurations, we introduced it as an opt in change. In the future, this setting will be switched on by default."
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This change was introduced in 18.1.3. To avoid changing HTTP traffic for thousands of sites with unique network configurations, we introduced it as an opt in change. In the future, this setting will be switched on by default.
May 15, 2018, at 01:11 AM by 139.130.165.134 -
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'''Problem:''' \\
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'''Problem:'''\\
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'''Why don't we just send this header by default?'''\\
This change was introduced in 18.1.3. To avoid changing HTTP traffic for thousands of sites with unique network configurations, we introduced it as an opt in change. In the future, this setting will be switched on by default."
May 14, 2018, at 11:42 PM by 139.130.165.134 -
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TODO add page content here.

!!Subheading

TODO link your page here: https://www.papercut.com/kb/Main/Miscellaneous

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'''Problem:''' \\
Print Provider cannot communicate with the PaperCut NG/MF Application Server and Site Server when a content filter service is used

'''Description:''' \\
Some firewalls with a content filter service block communication between the PaperCut NG/MF Application Server (and Site Servers) and Print Providers.

Content filtering services require a specific HTTP header (Host: <host>:<port>). \\
Where:
-><host> is the domain name of the server
-><port> is the TCP port number that the server is listening to.

However, packets sent by the Print Provider to the (PaperCut NG/MF Application Server and Site Servers) do not contain that header. This means the content filtering service rejects the packets.

If this happens, your secondary servers and Direct Print Monitors will not work, and printers will not show up on the Printers tab in the PaperCut NG/MF Admin interface. If this happens, check the Print Provider log in the following location for errors:

->[@[app-path]\providers\print\[platform]\print-provider.log:@]

A common error message indicating this problem is:

->[@ERROR: error while waiting for socket data - A (Error: 10054)@]

'''Solution:'''\\
Modify the Print Provider configuration as follows.\\
'''1.'''  In a text editor, open the following configuration file:
->[@[app-path]\providers\print\[platform]\print-provider.conf@]

'''2.'''  Add the following key and value to the file:
->[@AddHTTPHostHeader=true@]

'''3.'''  Save the file.

'''4.'''  Restart the PaperCut Print Provider service.

'''5.'''  Open the Print Provider log:
->[@ [app-path]\providers\print\[platform]\print-provider.log.@]

'''6.'''  Check for errors and confirm that the secondary server is monitoring the printers.

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''Categories:'' [[Category.TODOFirstCategory|+]], [[Category.TODOSecondCategoryIfNeeded|+]]
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''Categories:'' [[Category.Troubleshooting|+]]
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[-Keywords: TODO keywords here if needed-]
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[-Keywords: firewall-]
May 14, 2018, at 01:36 AM by Willem Groenewald -
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(:title SonicWall with Content Filter Service Title:)
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(:title SonicWall with Content Filter Service:)
May 14, 2018, at 01:35 AM by Willem Groenewald -
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(:title SonicWall with Content Filter Service Title:)

TODO add page content here.

!!Subheading

TODO link your page here: https://www.papercut.com/kb/Main/Miscellaneous

----
''Categories:'' [[Category.TODOFirstCategory|+]], [[Category.TODOSecondCategoryIfNeeded|+]]
----
[-Keywords: TODO keywords here if needed-]

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Article last modified on October 18, 2018, at 09:06 PM
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