KB Home | [Legacy] Shut Down The Web Tools Interface
If you are running the PaperCutWebTools? interface, then IIS will hold a number of PaperCut files open. This can cause complications when upgrading PaperCut? because some files cannot be removed when uninstalled.
Once you have unloaded the PaperCutWebTools? using one of the methods below, IIS will release all the PaperCut files. However if a user reconnects to the PaperCut web pages, then IIS will relock the PaperCut files. To avoid this you should either:
Perform these steps when users are unlikely to access the PaperCutWebTools?, or
Remove/Disable the PaperCut web site or virtual directory.
You have two options to shut down the WebTools? interface:
Option 1) Restarting the web server
The simplest way to unload the PaperCut web tools is to restart the web server. NOTE: This will reload all other web applications running on the server. If this is not appropriate, then follow the instructions about unloading the only the PaperCutWebTools? below.
Open the command prompt on the PaperCut server running IIS
To stop the web server, run:
net stop w3svc
To restart the web server, run:
net start w3svc
Option 2) Unloading only the PaperCut web tools
Open the Internet Information Services configuration tool. (Control Panel→Administrative Tools→Internet Information Services)
Select the virtual directory that the PaperCut is running under.
Right-click the PaperCut virtual directory, and select “Properties”.
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.